Chilichonse chomwe munganene, kasamalidwe ka chidziwitso (KM) akadali nyama yachilendo kwambiri pakati pa akatswiri a IT: Zikuwonekeratu kuti chidziwitso ndi mphamvu (c), koma nthawi zambiri izi zikutanthauza chidziwitso chaumwini, zomwe zinamuchitikira, maphunziro omaliza, luso lopukutira. . Kasamalidwe ka chidziwitso chamakampani ambiri saganiziridwa kawirikawiri, mosasamala, ndipo, kwenikweni, samamvetsetsa phindu lanji zomwe chidziwitso cha wopanga mapulogalamu ena chingabweretse mu kampani yonse. Pali zosiyana, ndithudi. Ndipo Alexey Sidorin yemweyo wochokera ku CROC posachedwapa anapereka zabwino kwambiri . Koma izi zikadali zochitika zapadera.
Chifukwa chake pa Habré kulibe malo omwe amaperekedwa ku kasamalidwe ka chidziwitso, kotero ndikulemba zolemba zanga mubwalo la msonkhano. Zomveka, ngati zili choncho, chifukwa pa Epulo 26, chifukwa cha msonkhano wa Oleg Bunin, msonkhano woyamba ku Russia wokhudza kasamalidwe ka chidziwitso mu IT unachitika - .
Ndinali ndi mwayi wogwira ntchito pa Komiti ya Pulogalamu ya Msonkhano, kuwona ndi kumva zinthu zambiri zomwe zinatembenuza dziko langa losangalatsa la woyang'anira chidziwitso, ndikumvetsetsa kuti IT yakhwima kale ku kasamalidwe ka chidziwitso. Zimatsalira kumvetsetsa mbali yoti muyandikire.
Mwa njira, misonkhano ina iwiri yokhudzana ndi kasamalidwe ka chidziwitso idachitika pa Epulo 10 ndi 17-19: и , pomwe ndinali ndi mwayi wochita ngati katswiri. Misonkhano iyi inalibe kukondera kwa IT, koma ndili ndi chinachake chofananiza nacho. Mu positi yanga yoyamba ndikufuna kulankhula za malingaliro omwe kutenga nawo mbali pamisonkhanoyi kunandilimbikitsa ine, katswiri wodziwa kasamalidwe ka chidziwitso. Izi zitha kuganiziridwa ngati upangiri kwa okamba mtsogolo, komanso kwa omwe akukhudzidwa ndi kasamalidwe ka chidziwitso ndi mzere wa ntchito.
Tidali ndi malipoti 83, malo 24 ndi masiku 12 opangira zisankho
83, Karl. Izi . Ngakhale kuti uwu ndi msonkhano woyamba, ndipo anthu ochepa omwe akukhudzidwa ndi kayendetsedwe ka chidziwitso chapakati pa IT, panali chidwi chachikulu pamutuwu. Zinthu zinali zovuta chifukwa pofika tsiku lomaliza loti atumize mafomu, malo 13 mwa 24 anali atatanganidwa kale, ndipo okambawo ayenera kuti ankakhulupirira kuti ndi tsiku lomaliza, zosangalatsa zonse zinali zitangoyamba kumene, kotero m'masiku angapo apitawo iwo anali atayamba kale. anatsanulira pafupifupi theka la zofunsira kwa ife. Inde, masiku a 12 isanafike kutha kwa pulogalamuyo, sikunali kotheka kugwira ntchito bwino ndi aliyense wokamba nkhani, choncho, pali kuthekera kuti malipoti ena okondweretsa adasiyidwa chifukwa cha ziganizo zosasangalatsa. Ndipo komabe, ndikukhulupirira kuti pulogalamuyi idaphatikizapo zolimba, zakuya ndipo, zofunika kwambiri, zidagwiritsa ntchito malipoti okhala ndi zambiri komanso machitidwe.
Ndipo komabe ndikufuna kuti ndipeze ziganizo zina kuchokera pakuwunika zonse zomwe zatumizidwa. Mwinamwake iwo adzakhala othandiza kwa ena mwa owerenga ndipo adzapereka chidziwitso chatsopano cha kasamalidwe ka chidziwitso. Chilichonse chomwe ndilemba chotsatira ndi IMHO yoyera, kutengera zaka zisanu ndi chimodzi zokhala ndi luso lopanga kasamalidwe ka chidziwitso ku Kaspersky Lab ndikulumikizana ndi akatswiri pankhani ya sayansi yamakompyuta.
Kodi kudziwa ndi chiyani?
Pamsonkhano wa achinyamata, wokamba nkhani aliyense, kaya ndi methodologist, pulofesa wa payunivesite, kapena wokamba nkhani yemwe ali ndi udindo wotsogolera chidziwitso mu kampani yake, anayamba ndi funso lakuti "Kodi ndi chidziwitso chotani chomwe titi tichite?"
Ndiyenera kunena kuti funsoli ndi lofunika. Monga momwe zinachitikira pogwira ntchito pa PC KnowledgeConf 2019 zinawonetsa, ambiri mu gawo la IT amakhulupirira kuti chidziwitso = zolemba. Chifukwa chake, nthawi zambiri timamva funso: "Timalembabe code. N'chifukwa chiyani timafunikira dongosolo lina loyang'anira chidziwitso? Kodi zolemba sizikwanira?"
Ayi, sikokwanira. Pamatanthauzo onse omwe okambawo adapereka ku chidziwitso, yemwe ali pafupi kwambiri ndi ine ndi Evgeniy Viktorov wa ku Gazpromneft: "Chidziwitso ndi chidziwitso chomwe munthu amapeza pothana ndi vuto linalake." Chonde dziwani, palibe zolembedwa. Chikalata ndi chidziwitso, deta. Angagwiritsidwe ntchito kuthetsa vuto linalake, koma chidziwitso ndi chidziwitso pakugwiritsa ntchito deta iyi, osati deta yokha. Mofanana ndi masitampu a positi: mutha kugula sitampu yodula kwambiri ku positi ofesi, koma imapeza phindu kwa wokhometsa pokhapokha itasindikizidwa ndi sitampu yotumizira. Mungayesere kuwulula zambiri: zolemba = "zolembedwa mu code", ndi chidziwitso = "chifukwa chiyani zinalembedwa ndendende momwe zinalili, momwe chisankhochi chinapangidwira, cholinga chake."
Ziyenera kunenedwa kuti poyamba panalibe mgwirizano pakati pa mamembala a PC ponena za zolemba ndi chidziwitso. Ndikunena izi chifukwa chakuti PC idaphatikizanso anthu ochokera m'magawo osiyanasiyana, ndipo aliyense adatenga nawo gawo pakuwongolera chidziwitso kuchokera mbali zosiyanasiyana. Koma m’kupita kwa nthaŵi tinafika pa mkhalidwe wofanana. Koma kufotokoza kwa okamba chifukwa chake lipoti lawo la zolemba zolemba silinali loyenera pamsonkhanowu, nthawi zina, inali ntchito yovuta.
Maphunziro vs. Kuwongolera Chidziwitso
Komanso chidwi mbali. Makamaka masiku apitawa, talandira malipoti ochuluka okhudza maphunziro. Za momwe mungaphunzitsire luso lofewa, luso lolimba, kuphunzitsa, ndi zina. Inde, ndithudi, kuphunzira kumakhudza chidziwitso. Koma ndi ati? Ngati tikukamba za kuphunzitsa kunja kapena "monga momwe ziliri", kodi izi zikuphatikizidwa mu lingaliro la kasamalidwe ka chidziwitso cha kampani? Timatenga ukatswiri wakunja ndikuugwiritsa ntchito pomwe zimapweteka. Inde, anthu enieni adapeza zatsopano (= chidziwitso), koma palibe chomwe chinachitika pakampani yonse.
Tsopano, ngati, atamaliza maphunziro, wogwira ntchito adabwera ku ofesi ndikuyendetsa kalasi yofananira ya ambuye (ofufuza mozungulira kuti adziwe) kapena kusamutsa zomwe adawona ndi malingaliro ake ofunikira omwe adapeza ku mtundu wina wa chidziwitso chamkati - izi ndi kasamalidwe ka chidziwitso. Koma nthawi zambiri saganizira (kapena kulankhula za) kugwirizana uku.
Ngati titenga zochitika zaumwini, ndizozoloŵera mu dipatimenti yathu pambuyo pa msonkhano kuti tifotokoze zowonekera, mfundo zazikulu, malingaliro, mndandanda wa mabuku ovomerezeka, ndi zina zotero mu gawo lapadera la portal yamkati. Izi ndizochitika pamene palibe kutsutsana pakati pa malingaliro. Kasamalidwe ka chidziwitso, pankhaniyi, ndikuwonjezera kwachilengedwe kwa maphunziro akunja.
Tsopano, ngati ogwira nawo ntchito omwe adapereka malipoti okhudza kuphunzitsa angayankhule, mwachitsanzo, momwe amachitira nawo machitidwe m'gulu lawo la maphunziro ndi zipatso zomwe zimabweretsa, ndithudi zikanakhala za CM.
Kapena tiyeni titenge mbali inayo. Panalinso malipoti a momwe kampaniyo idapangira chidziwitso. Dothi. Lingaliro lomaliza.
Koma n’chifukwa chiyani anazilenga? Chidziwitso chosonkhanitsidwa chiyenera kugwira ntchito? Kunja kwa gulu la IT, lomwe limagwiritsidwabe ntchito kwambiri komanso lothandiza, nthawi zambiri ndimakumana ndi nkhani yakuti otsogolera ntchito yoyang'anira chidziwitso amakhulupirira kuti ndikwanira kugula mapulogalamu, kudzaza ndi zipangizo, ndipo aliyense adzapita kukagwiritsa ntchito yekha ngati. zofunika. Kenako amadabwa kuti mwanjira ina KM sinyamuka. Ndipo panalinso okamba otere.
Malingaliro anga, timasonkhanitsa chidziwitso kotero kuti pa maziko ake wina akhoza kuphunzira chinachake osati kulakwitsa. Maphunziro amkati ndikuwonjezera kwachilengedwe kwa kasamalidwe ka chidziwitso. Tengani kukwera kapena kulangizidwa m'magulu: pambuyo pake, alangizi amagawana zambiri zamkati kuti wogwira ntchitoyo alowe nawo gulu mwachangu ndikuchita. Ndipo ngati tili ndi chidziwitso chamkati, chidziwitso chonsechi chili kuti? Kodi ichi si chifukwa chochepetsera ntchito ya mlangizi ndikufulumizitsa kukwera? Komanso, chidziwitso chidzakhalapo 24/7, osati pamene gulu lotsogolera lili ndi nthawi. Ndipo ngati kampaniyo ibwera ku lingaliro ili, kutsutsana pakati pa mawuwo kungathenso kuchotsedwa.
Pazochita zanga, izi ndi zomwe ndimachita: ndimasonkhanitsa chidziwitso, ndiyeno, kutengera zinthu zomwe zasonkhanitsidwa, ndimapanga maphunziro atsatanetsatane atsatanetsatane kwa anzanga ochokera m'madipatimenti osiyanasiyana. Ndipo ngati muwonjezera gawo lina mu kasamalidwe ka chidziwitso kuti mupange mayeso kuti muwunikire kuzindikira ndi luso la ogwira ntchito, ndiye kuti mumapeza chithunzi choyenera cha kugawana chidziwitso chamakampani: ena adagawana zambiri, ena adazikonza, kuziyika ndikuziyika. adagawana nawo magulu omwe akuwatsata, kenako tidayang'ana kakulidwe kazinthuzo.
Marketing vs. Yesetsani
Nthawiyi imakhalanso yosangalatsa. Nthawi zambiri, ngati kasamalidwe ka chidziwitso kumachitidwa ndi wogwira ntchito wosankhidwa (HR, L&D), ndiye kuti ntchito yake yayikulu ndikugulitsa lingaliro la KM kwa antchito akampani ndikupanga phindu. Aliyense ayenera kugulitsa lingaliro. Koma ngati kasamalidwe ka chidziwitso akuchitidwa ndi munthu amene amathetsa ululu wake ndi chida ichi, ndipo sachita ntchito yoyang'anira, ndiye kuti nthawi zambiri amangoyang'ana mbali zomwe zimagwiritsidwa ntchito pa ntchitoyi. Ndipo wogwira ntchito yopititsa patsogolo antchito nthawi zambiri amakumana ndi vuto linalake: amawona momwe angagulitsire, koma samamvetsa chifukwa chake amapangidwira motero. Ndipo lipoti laperekedwa kumsonkhanowu, womwe ndi theka la ola zolankhula zotsatsa pazabwino zomwe dongosololi limabweretsa, ndipo ilibe mawu okhudza momwe imagwirira ntchito. Koma ichi ndiye chinthu chosangalatsa komanso chofunikira kwambiri! Kodi zimakonzedwa bwanji? N’chifukwa chiyani zili choncho? Ndi zobadwa zotani zomwe adakumana nazo, ndipo ndi chiyani chomwe sichinamuyenerere m'machitidwe am'mbuyomu?
Ngati mupanga chofunda chokongola cha chinthu, mutha kuchipereka kwa ogwiritsa ntchito kwakanthawi kochepa. Koma chidwi chidzazimiririka msanga. Ngati wogwiritsa ntchito pulojekiti yoyang'anira chidziwitso samamvetsetsa "nyama" yake, amaganiza mu manambala ndi ma metrics, osati m'mabvuto enieni a omvera, ndiye kuti kuchepa kudzabwera mofulumira kwambiri.
Mukabwera kumsonkhano wokhala ndi lipoti lotere, lomwe limawoneka ngati kabuku kotsatsa, muyenera kumvetsetsa kuti sizingakhale zosangalatsa "kunja" kwa kampani yanu. Anthu amene anabwera kudzakumvetserani agula kale lingalirolo (analipiradi ndalama zambiri kuti atenge nawo mbali!). Sayenera kutsimikiza kuti ndikofunikira, makamaka, kuchita nawo CT. Ayenera kuuzidwa momwe angachitire ndi momwe angasachitire, komanso chifukwa chake. Awa si oyang'anira anu apamwamba; bonasi yanu siyitengera omvera muholo.
Ndipo komabe, awa nawonso ndi magawo awiri a polojekiti imodzi, ndipo popanda kukwezedwa bwino mkati mwa kampani, ngakhale zomwe zili zozizira kwambiri zidzakhalabe Sharepoint imodzi. Ndipo mukandiuza momwe mumagulitsa lingaliro la KM kwa anzanu, zomwe zimagwira ntchito ndi zomwe sizigwira, ndipo chifukwa chiyani, ndiye kuti nkhaniyi idzakhala yofunika kwambiri.
Koma zina zowonjezereka ndizothekanso: tinapanga maziko ozizira kwambiri, timagwiritsa ntchito machitidwe apamwamba, koma pazifukwa zina ogwira ntchito sanapite kumeneko. Chotero, tinakhumudwa ndi lingalirolo ndipo tinasiya kulichita. Tinalinso ndi zopempha zoterozo. Chifukwa chiyani antchito sanathandizire? Mwinamwake sanafunikire chidziwitso ichi (ili ndi vuto lophunzira omvera omwe akuwafuna, positi yosiyana iyenera kulembedwa za izo). Kapena mwina sanalankhulidwe bwino? Nanga anakwanitsa bwanji? Woyang'anira chidziwitso ndi katswiri wabwino wa PR. Ndipo ngati akudziwa kusunga bwino pakati pa kukwezedwa ndi zothandiza zomwe zili, ndiye kuti ali ndi mwayi waukulu wopambana. Simungalankhule za imodzi kwinaku mukuyiwala ina.
Zizindikiro
Ndipo potsiriza, za manambala. Ndinawerenga mu memo ya wokamba nkhani pa umodzi wa misonkhano (osati KnowledgeConf!) Kuti omvera amakonda chidziwitso chokha - manambala. Koma chifukwa chiyani? Msonkhanowo usanachitike, ndinaganiza kwa nthawi yaitali za momwe manambala anga angakhale othandiza kwa omvera? Zingathandize bwanji anzanga kuti ndidakwanitsa kuwongolera zowonetsa za ogwira ntchito ndi N% kudzera mu kasamalidwe ka chidziwitso? Kodi omvera anga atani mawa akadziwa manambala anga? Ndinabwera ndi mkangano umodzi wokha: "Ndidakonda imodzi mwazochita zanu, ndikufuna kuzikwaniritsa ndekha, koma ndiyenera kugulitsa lingalirolo kwa manejala. Mawa ndidzamuuza kuti mu kampani X zidapangitsa kuti ziwonetsero ziwonjezeke kotero kuti "adagula" lingaliro ili.. Koma si zizindikiro zanga zonse zomwe zimagwira ntchito pabizinesi ina iliyonse. Mwina mutha kupereka zifukwa zina zokomera ziwerengero zomwe zili m'malipoti? Koma m'malingaliro anga, kugwiritsa ntchito mphindi 10 za lipoti la mphindi 30 pa manambala pomwe mutha kuzigwiritsa ntchito pazitsanzo zothandiza kapena ngakhale msonkhano wawung'ono wokhala ndi omvera, IMHO, si lingaliro labwino.
Ndipo tinapatsidwanso malipoti odzaza ndi manambala. Pambuyo pokambirana koyamba, tinapempha okamba nkhani kuti alankhule za machitidwe omwe adayambitsa zotsatira zoterezi. Awo omwe pamapeto pake adafika ku pulogalamu yomaliza anali ndi malipoti omwe amasiyana kwambiri ndi mtundu woyamba. Chotsatira chake, tamva kale ndemanga zambiri pazifukwa zazikulu zothandiza zomwe msonkhano unapereka. Ndipo palibe amene adanenapo kuti "zinali zosangalatsa kudziwa kuchuluka kwa kampani X yopulumutsa kudzera mu kasamalidwe ka chidziwitso."
Pomaliza kuwerenga kwanthawi yayitali, ndikufuna kusangalalanso kuti dziko la IT lazindikira kufunikira kwa kasamalidwe ka chidziwitso ndipo, ndikhulupilira, liyamba kugwiritsa ntchito, kukhathamiritsa ndikusintha mwamakonda posachedwapa. Ndipo pa Habré padzakhala malo osiyana operekedwa ku kasamalidwe ka chidziwitso, ndipo okamba athu onse adzagawana chidziwitso ndi ogwira nawo ntchito kumeneko. Pakadali pano, mutha kuyang'ana machitidwe mu amithenga pompopompo, Facebook ndi njira zina zolumikizirana. Tikufunirani nonse malipoti othandiza komanso malankhulidwe opambana!
Source: www.habr.com