{"id":30668,"date":"2019-10-31T21:36:48","date_gmt":"2019-10-31T18:36:48","guid":{"rendered":"https:\/\/prohoster.info\/blog\/predstavlyaem-3cx-v16-s-kommunikatsionnym-vidzhetom-dlya-sajta\/"},"modified":"2019-10-31T21:36:48","modified_gmt":"2019-10-31T18:36:48","slug":"predstavlyaem-3cx-v16-s-kommunikatsionnym-vidzhetom-dlya-sajta","status":"publish","type":"post","link":"https:\/\/prohoster.info\/pt\/blog\/administrirovanie\/predstavlyaem-3cx-v16-s-kommunikatsionnym-vidzhetom-dlya-sajta","title":{"rendered":"Apresentamos o 3CX V16 com o widget de comunica\u00e7\u00e3o para o site","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>Na semana passada, apresentamos o lan\u00e7amento do 3CX v16 e do widget de comunica\u00e7\u00e3o 3CX Live Chat &amp; Talk, que pode funcionar com qualquer site, n\u00e3o apenas com CMS WordPress.<\/p>\n<p>O 3CX v16 permite que os clientes se conectem rapidamente \u00e0 sua empresa, oferecendo tecnologias eficazes de atendimento \u2013 um call center com distribui\u00e7\u00e3o de chamadas baseada na qualifica\u00e7\u00e3o dos operadores, um servi\u00e7o web de monitoramento da qualidade do servi\u00e7o (SLA) e uma gest\u00e3o aprimorada das grava\u00e7\u00f5es de chamadas.<\/p>\n<p>Al\u00e9m do contact center, o novo 3CX obteve maior desempenho, novas tecnologias de seguran\u00e7a, recursos administrativos melhorados, chat, videoconfer\u00eancias e integra\u00e7\u00e3o com o Office 365. Este \u00e9 o primeiro sistema de comunica\u00e7\u00e3o do setor que funciona com sucesso no Raspberry Pi.<noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><\/p>\n<h3>Widget de comunica\u00e7\u00e3o 3CX Live Chat &amp; Talk<\/h3>\n<p>\n<img decoding=\"async\" alt=\"Apresentamos o 3CX V16 com o widget de comunica\u00e7\u00e3o para o site\" src=\"\/wp-content\/uploads\/2019\/03\/032fb3b37ddaeca844ac262f1ea2373e.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\nO novo widget de comunica\u00e7\u00e3o 3CX Live Chat &amp; Talk permite que o visitante do site inicie um chat, fa\u00e7a uma liga\u00e7\u00e3o ou inicie uma chamada de v\u00eddeo para o seu departamento de vendas com um \u00fanico clique. Esta \u00e9 a forma mais simples, 'direta' e completamente gratuita de contato, que tamb\u00e9m \u00e9 facilmente 'gerida' pelos seus colaboradores. A singularidade da abordagem 3CX \u00e9 que o chat pode ser transferido a qualquer momento para uma chamada de voz \u2014 sem a necessidade de uma liga\u00e7\u00e3o separada, onde o cliente poderia ser atendido por outra pessoa. Seu neg\u00f3cio ganha novos clientes fi\u00e9is, e os colaboradores n\u00e3o precisam aprender a usar um 'chat de site' externo que ainda requer pagamento mensal.<\/p>\n<p>O widget 3CX Live Chat &amp; Talk est\u00e1 dispon\u00edvel como um plugin para WordPress e como um conjunto de scripts para qualquer CMS. Voc\u00ea pode personalizar o widget de acordo com o design do seu site ou as expectativas dos seus visitantes. Por exemplo, \u00e9 poss\u00edvel definir uma mensagem de boas-vindas personalizada, nomes dos gestores que responder\u00e3o \u00e0s perguntas, permitir ou proibir chamadas de v\u00eddeo, etc.<\/p>\n<p>A instala\u00e7\u00e3o do widget \u00e9 bastante simples e consiste em 3 etapas:<\/p>\n<ol>\n<li>Defina as configura\u00e7\u00f5es do widget na interface de gerenciamento do 3CX para ajustar o canal de comunica\u00e7\u00e3o entre a central telef\u00f4nica e o site.\n<\/li>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/downloads-global.3cx.com\/downloads\/misc\/3cxlivechattalk.zip\">Baixe<\/a><\/noindex> os arquivos do widget e ajuste as configura\u00e7\u00f5es e cores para alinhar com o design do seu site.\n<\/li>\n<li>Copie o CSS para o conte\u00fado HTML do site.\n<\/li>\n<\/ol>\n<p>\n<noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/docs\/website-live-chat-talk\/\">Instru\u00e7\u00e3o para instala\u00e7\u00e3o e configura\u00e7\u00e3o<\/a><\/noindex>. Para sites em CMS WordPress, \u00e9 mais f\u00e1cil usar <noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/3cx\/blog\/436802\/\">um plugin pronto<\/a><\/noindex>.<\/p>\n<h3>Central de atendimento integrada atualizada<\/h3>\n<p>\nA vers\u00e3o 3CX v16 apresenta um m\u00f3dulo de call center completamente reestruturado, que est\u00e1 inclu\u00eddo em <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.ru\/ip-pbx\/edition-comparison\/\">edi\u00e7\u00f5es Pro e Enterprise<\/a><\/noindex>:<\/p>\n<ul>\n<li>Distribui\u00e7\u00e3o de chamadas recebidas com base na qualifica\u00e7\u00e3o do operador.\n<\/li>\n<li>Integra\u00e7\u00e3o do servidor REST API com a maioria das CRM mais populares, incluindo <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.ru\/docs\/1c-crm-integration\/\">1C: Enterprise<\/a><\/noindex>, <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/docs\/bitrix24-crm-integration\/\">Bitrix24<\/a><\/noindex>, <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/docs\/amocrm-pbx-integration\/\">amoCRM<\/a><\/noindex>, registro da chamada no cart\u00e3o do cliente.\n<\/li>\n<li>Integra\u00e7\u00e3o REST API com bases de dados <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/docs\/sql-database-pbx-integration\/\">MS SQL Server, MySQL, PostgreSQL<\/a><\/noindex>.\n<\/li>\n<li>Monitoramento da qualidade do servi\u00e7o (SLA) em uma janela separada do Painel do Operador.\n<\/li>\n<li>Relat\u00f3rios atualizados sobre o desempenho dos operadores.\n<\/li>\n<li>Gerenciamento aprimorado das grava\u00e7\u00f5es de chamadas:\n<\/li>\n<\/ul>\n<p><\/p>\n<h3>Servidor de chat corporativo e softphone WebRTC<\/h3>\n<p>\n<img decoding=\"async\" alt=\"Apresentamos o 3CX V16 com o widget de comunica\u00e7\u00e3o para o site\" src=\"\/wp-content\/uploads\/2019\/03\/24d5cc4af3c76f1dd76e2e0c2e37f818.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nA vers\u00e3o 3CX v16 permite uma comunica\u00e7\u00e3o eficaz com ferramentas modernas de comunica\u00e7\u00e3o para neg\u00f3cios:<\/p>\n<ul>\n<li>O softphone baseado em navegador com tecnologia WebRTC permite fazer chamadas diretamente dos navegadores Chrome e Firefox. Ele tamb\u00e9m pode gerenciar seu telefone IP de mesa ou softphone m\u00f3vel 3CX, ampliando sua funcionalidade.\n<\/li>\n<li>Integra\u00e7\u00e3o total com <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/docs\/office-365-integration\/\">Office 365<\/a><\/noindex>, incluindo a sincroniza\u00e7\u00e3o de contatos e estados dos usu\u00e1rios. A integra\u00e7\u00e3o ocorre no lado do servidor da PABX. Todos os planos do Office 365 s\u00e3o suportados.\n<\/li>\n<li>Chat corporativo aprimorado \u2014 agora com envio de imagens, arquivos e emojis.\n<\/li>\n<li>Suporte a discadores de algumas CRMs, em particular Salesforce, permitindo fazer chamadas diretamente da interface da CRM.\n<\/li>\n<\/ul>\n<p><\/p>\n<h3>Novas funcionalidades de videoconfer\u00eancia 3CX WebMeeting<\/h3>\n<p>\nO servi\u00e7o de webconfer\u00eancia gratuito WebMeeting no 3CX v16 tamb\u00e9m oferece v\u00e1rias novas funcionalidades que ser\u00e3o apreciadas tanto por usu\u00e1rios quanto por administradores:<\/p>\n<ul>\n<li>Chamada de voz de um telefone convencional para uma webconfer\u00eancia.\n<\/li>\n<li>Qualidade de v\u00eddeo melhorada gra\u00e7as \u00e0 altera\u00e7\u00e3o din\u00e2mica da largura de banda.\n<\/li>\n<li>Rede internacional de servidores de videoconfer\u00eancia com infraestrutura da Amazon e Google para alta estabilidade do servi\u00e7o.\n<\/li>\n<li>Demonstra\u00e7\u00e3o da tela do seu PC na confer\u00eancia sem a necessidade de instalar plugins adicionais.\n<\/li>\n<li>Suporte a kits populares e acess\u00edveis para videoconfer\u00eancias Logitech Conference Room.\n<\/li>\n<\/ul>\n<p>\nLembramos que a principal vantagem do 3CX WebMeeting \u00e9 a realiza\u00e7\u00e3o de videoconfer\u00eancias e webinars totalmente gratuitos e sem a necessidade de aprender um sistema externo de confer\u00eancias online.<\/p>\n<h3>Novas funcionalidades para os administradores da PABX<\/h3>\n<p>\n<img decoding=\"async\" alt=\"Apresentamos o 3CX V16 com o widget de comunica\u00e7\u00e3o para o site\" src=\"\/wp-content\/uploads\/2019\/03\/93a6b88586a2c6833f14b1797079fa34.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nO 3CX v16 oferece uma s\u00e9rie de novidades interessantes para integradores e administradores de sistemas. Todas elas visam reduzir a \"dor de cabe\u00e7a\", ou seja, diminuir o trabalho necess\u00e1rio para diagn\u00f3stico e manuten\u00e7\u00e3o rotineira.<\/p>\n<ul>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/docs\/manual\/pbx-instance-manager\/\">Gerenciador de Inst\u00e2ncias 3CX (Multi Instance Manager)<\/a><\/noindex> \u2013 gest\u00e3o e monitoramento de m\u00faltiplos servidores de PABX 3CX a partir de um \u00fanico portal de administra\u00e7\u00e3o.\n<\/li>\n<li>Sincroniza\u00e7\u00e3o de ramais 3CX e usu\u00e1rios do Office 365 \u2013 gerenciamento de usu\u00e1rios do PABX a partir de um \u00fanico ponto.\n<\/li>\n<li>Seguran\u00e7a avan\u00e7ada:\n<\/li>\n<li>Instala\u00e7\u00e3o do 3CX em <noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/3cx\/blog\/442130\/\">Raspberry Pi<\/a><\/noindex> para sistemas com capacidade de at\u00e9 8 chamadas simult\u00e2neas.\n<\/li>\n<li>Redu\u00e7\u00e3o significativa nos requisitos de processador e mem\u00f3ria para instala\u00e7\u00e3o em servidores VPS de baixo custo.\n<\/li>\n<li>Estat\u00edsticas do protocolo RTCP para monitoramento da qualidade VoIP.\n<\/li>\n<li>C\u00f3pia de usu\u00e1rio \u2013 cria\u00e7\u00e3o de um novo ramal 3CX baseado em um existente.\n<\/li>\n<\/ul>\n<p><\/p>\n<h3>Licen\u00e7a de teste 3CX Pro, licen\u00e7a gratuita para 8 chamadas simult\u00e2neas e redu\u00e7\u00e3o de pre\u00e7os em 40%<\/h3>\n<p>\nNa nova tabela de pre\u00e7os do 3CX v16 <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.ru\/ordering\/pricing\/\">o custo da<\/a><\/noindex> edi\u00e7\u00e3o Standard foi reduzido em 40% e at\u00e9 20% nas edi\u00e7\u00f5es PRO e Enterprise! Licen\u00e7as anuais de tamanhos intermedi\u00e1rios tamb\u00e9m foram adicionadas, permitindo iniciar com a aquisi\u00e7\u00e3o de um sistema pequeno e expandi-lo gradualmente \u00e0 medida que o neg\u00f3cio cresce. <\/p>\n<p>A edi\u00e7\u00e3o gratuita do 3CX foi ampliada para 8 chamadas simult\u00e2neas e permanecer\u00e1 gratuita para sempre! <b>Observe que <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.ru\/ip-pbx\/download-atc\/\">ao baixar o novo sistema do site do 3CX<\/a><\/noindex> voc\u00ea receber\u00e1 uma vers\u00e3o completamente funcional do 3CX Pro, que funcionar\u00e1 por 40 dias.<\/b> Depois, ela ser\u00e1 convertida para 3CX Standard e permanecer\u00e1 gratuita. <\/p>\n<ul>\n<li>A edi\u00e7\u00e3o 3CX Standard para 8 chamadas simult\u00e2neas \u2013 \u00e9 gratuita para sempre.\n<\/li>\n<li>Tamanhos adicionais de licen\u00e7a: 24, 48, 96 e 192 chamadas simult\u00e2neas.\n<\/li>\n<li>Amplia\u00e7\u00e3o da licen\u00e7a \u2013 pagamento apenas da diferen\u00e7a de custo, sem condi\u00e7\u00f5es adicionais.\n<\/li>\n<li>A edi\u00e7\u00e3o 3CX Standard n\u00e3o inclui filas de chamadas, grava\u00e7\u00e3o de chamadas, relat\u00f3rios de chamadas, troncos interestatais e integra\u00e7\u00e3o com CRM \/ Office 365.\n<\/li>\n<\/ul>\n<p><\/p>\n<h3>Planos de desenvolvimento do v16<\/h3>\n<p>\nEm uma apresenta\u00e7\u00e3o em v\u00eddeo, o l\u00edder da 3CX falou sobre os planos de desenvolvimento do sistema. Algumas fun\u00e7\u00f5es aparecer\u00e3o na atualiza\u00e7\u00e3o v16 Update 1 ao longo do m\u00eas, outras \u2013 mais perto do ver\u00e3o. Observamos que os planos podem mudar, portanto, apenas tome nota.<\/p>\n<ul>\n<li>Recursos avan\u00e7ados de integra\u00e7\u00e3o com bancos de dados SQL.\n<\/li>\n<li>Melhoria do chat corporativo \u2013 arquivamento, tradu\u00e7\u00e3o, intercepta\u00e7\u00e3o de mensagens.\n<\/li>\n<li>Novo <noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/3cx\/blog\/437744\/\">ambiente de programa\u00e7\u00e3o do PABX Call Flow Designer.<\/a><\/noindex>.\n<\/li>\n<li>Novo 3CX SBC, permitindo gerenciar telefones remotos a partir da interface 3CX.\n<\/li>\n<li>Melhoria no funcionamento do DNS para compatibilidade com operadores SIP.\n<\/li>\n<li>Configura\u00e7\u00e3o simplificada de um cluster de PBX com alta disponibilidade.\n<\/li>\n<li>REST API para realizar chamadas de sa\u00edda atrav\u00e9s do 3CX.\n<\/li>\n<li>Painel interativo e personaliz\u00e1vel para call center. \u00a0\u00a0\n<\/li>\n<\/ul>\n<p><\/p>\n<h3>Instala\u00e7\u00e3o do 3CX v16<\/h3>\n<p><\/p>\n<ul>\n<li>Na nuvem \u2014 <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.ru\/ip-pbx\/download-atc\/\">obtenha uma licen\u00e7a<\/a><\/noindex> \u00a0e utilize o servi\u00e7o <noindex><a rel=\"nofollow\" href=\"https:\/\/pbxexpress.3cx.com\/\">PBX Express<\/a><\/noindex> para iniciar uma PBX gratuita na sua conta em nuvem do Google\n<\/li>\n<li>No servidor local: <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.ru\/ip-pbx\/download-atc\/\">baixe para Windows, Linux ou Raspberry Pi<\/a><\/noindex>\n<\/li>\n<\/ul>\n<p>\nVeja. <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/blog\/change-log\/phone-system-change-log\/\">o registro completo de mudan\u00e7as<\/a><\/noindex> na nova vers\u00e3o. Voc\u00ea pode compartilhar sua opini\u00e3o sobre o sistema em <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.ru\/forum\/\">nosso f\u00f3rum<\/a><\/noindex>!<\/p>\n<p>Apresenta\u00e7\u00e3o em ingl\u00eas.<\/p>\n<p><center><div class=\"youtube-placeholder\" data-id=\"Z421fw461qc\" onclick=\"loadVideo(this)\">\r\n        <img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/Z421fw461qc\/hqdefault.jpg\" alt=\"Por que no hosting comum a administra\u00e7\u00e3o do PrestaShop \u00e9 lenta, e no seu n\u00e3o \u00e9?\" loading=\"lazy\" width=\"480\" height=\"360\" style=\"width:100%;height:auto;\">\r\n        <div class=\"play-button\"><\/div>\r\n    <\/div><\/center><br \/>\n<br \/>Fonte: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/3cx\/blog\/446196\/\">habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u041d\u0430 \u043f\u0440\u043e\u0448\u0435\u0434\u0448\u0435\u0439 \u043d\u0435\u0434\u0435\u043b\u0435 \u043c\u044b \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u0438\u043b\u0438 \u0440\u0435\u043b\u0438\u0437 3CX v16 \u0438 \u043a\u043e\u043c\u043c\u0443\u043d\u0438\u043a\u0430\u0446\u0438\u043e\u043d\u043d\u044b\u0439 \u0432\u0438\u0434\u0436\u0435\u0442 3CX Live Chat &amp; Talk, \u043a\u043e\u0442\u043e\u0440\u044b\u0439 \u043c\u043e\u0436\u0435\u0442 \u0440\u0430\u0431\u043e\u0442\u0430\u0442\u044c \u0441 \u043b\u044e\u0431\u044b\u043c \u0432\u0435\u0431-\u0441\u0430\u0439\u0442\u043e\u043c, \u0430 \u043d\u0435 \u0442\u043e\u043b\u044c\u043a\u043e \u043d\u0430 CMS WordPress. 3CX v16 \u043f\u043e\u0437\u0432\u043e\u043b\u044f\u0435\u0442 \u043a\u043b\u0438\u0435\u043d\u0442\u0430\u043c \u0431\u044b\u0441\u0442\u0440\u043e \u0441\u0432\u044f\u0437\u044b\u0432\u0430\u0442\u044c\u0441\u044f \u0441 \u0432\u0430\u0448\u0435\u0439 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0435\u0439, \u043f\u0440\u0435\u0434\u043b\u0430\u0433\u0430\u044f \u043c\u043e\u0449\u043d\u044b\u0435 \u0438 \u044d\u0444\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u044b\u0435 \u0442\u0435\u0445\u043d\u043e\u043b\u043e\u0433\u0438\u0438 \u043e\u0431\u0440\u0430\u0431\u043e\u0442\u043a\u0438 \u043e\u0431\u0440\u0430\u0449\u0435\u043d\u0438\u0439 \u2013 \u043a\u043e\u043b\u043b-\u0446\u0435\u043d\u0442\u0440 \u0441 \u0440\u0430\u0441\u043f\u0440\u0435\u0434\u0435\u043b\u0435\u043d\u0438\u0435\u043c \u0432\u044b\u0437\u043e\u0432\u043e\u0432 \u043f\u043e \u043a\u0432\u0430\u043b\u0438\u0444\u0438\u043a\u0430\u0446\u0438\u0438 \u043e\u043f\u0435\u0440\u0430\u0442\u043e\u0440\u043e\u0432, \u0432\u0435\u0431-\u0441\u0435\u0440\u0432\u0438\u0441 \u043c\u043e\u043d\u0438\u0442\u043e\u0440\u0438\u043d\u0433\u0430 \u043a\u0430\u0447\u0435\u0441\u0442\u0432\u0430 [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":22656,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[688],"tags":[],"class_list":["post-30668","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-administrirovanie"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.3 - aioseo.com -->\n\t<meta name=\"description\" content=\"\u041d\u0430 \u043f\u0440\u043e\u0448\u0435\u0434\u0448\u0435\u0439 \u043d\u0435\u0434\u0435\u043b\u0435 \u043c\u044b \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u0438\u043b\u0438 \u0440\u0435\u043b\u0438\u0437 3CX v16 \u0438 \u043a\u043e\u043c\u043c\u0443\u043d\u0438\u043a\u0430\u0446\u0438\u043e\u043d\u043d\u044b\u0439 \u0432\u0438\u0434\u0436\u0435\u0442 3CX Live Chat &amp; 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