{"id":31056,"date":"2019-10-31T21:39:12","date_gmt":"2019-10-31T18:39:12","guid":{"rendered":"https:\/\/prohoster.info\/blog\/o-treh-komponentah-neobhodimyh-dlya-uspeshnoj-raboty-it\/"},"modified":"2019-10-31T21:39:12","modified_gmt":"2019-10-31T18:39:12","slug":"o-treh-komponentah-neobhodimyh-dlya-uspeshnoj-raboty-it","status":"publish","type":"post","link":"https:\/\/prohoster.info\/pt\/blog\/administrirovanie\/o-treh-komponentah-neobhodimyh-dlya-uspeshnoj-raboty-it","title":{"rendered":"Sobre tr\u00eas componentes necess\u00e1rios para o funcionamento bem-sucedido de TI","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p><i>Esta breve postagem \u00e9 um complemento importante para o ciclo de artigos \"Como tomar controle da infraestrutura de rede\". O conte\u00fado de todos os artigos desse ciclo e os links podem ser encontrados <noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/post\/447008\/\">aqui<\/a><\/noindex><\/i>.<\/p>\n<h2>Por que isso n\u00e3o funciona?<\/h2>\n<p>\nSe voc\u00ea tentar aplicar os processos e solu\u00e7\u00f5es descritos <noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/post\/433614\/\">neste artigo<\/a><\/noindex> em sua empresa, perceber\u00e1 que pode n\u00e3o funcionar para voc\u00ea.<\/p>\n<p>Por exemplo, vamos considerar o processo de concess\u00e3o de acessos. <br \/>\nPara \"iniciar\" esse processo, voc\u00ea precisar\u00e1 fazer o seguinte<\/p>\n<ul>\n<li>assegurar que todos os tickets sejam encaminhados a voc\u00ea atrav\u00e9s de outros departamentos t\u00e9cnicos <\/li>\n<li>fazer com que esses departamentos concordem em registrar todos os pedidos que passam por eles<\/li>\n<li>obrigar os gestores das \u00e1reas n\u00e3o t\u00e9cnicas a monitorar a atualidade dessas listas de acesso<\/li>\n<\/ul>\n<p>\nE como convencer essas pessoas a realizar um trabalho suficientemente tedioso, respons\u00e1vel e, de fato, n\u00e3o relacionado \u00e0 sua fun\u00e7\u00e3o principal? A prop\u00f3sito, voc\u00ea n\u00e3o \u00e9 o chefe deles.<\/p>\n<p>Argumentos de viabilidade e bom senso podem n\u00e3o funcionar, pois para os outros isso pode n\u00e3o parecer t\u00e3o razo\u00e1vel. \u00c9 claro que normalmente essa n\u00e3o \u00e9 a sua responsabilidade \u2014 basta convencer a ger\u00eancia. Mas o fato \u00e9 que se isso for feito contra a vontade dos funcion\u00e1rios, pode levar a confrontos e jogos pol\u00edticos. E isso, \u00e9 claro, ir\u00e1 atrapalhar o trabalho eficaz.<\/p>\n<p>Parece \u00f3bvio para mim que se voc\u00ea tem uma equipe de profissionais, decis\u00f5es que requerem a\u00e7\u00f5es conjuntas s\u00e3o melhores quando tomadas em conjunto para encontrar a melhor solu\u00e7\u00e3o. Mas para isso deve haver algo mais, n\u00e3o apenas um bom conhecimento t\u00e9cnico e saber qual processo \u00e9 necess\u00e1rio.<noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex> <\/p>\n<p>Tudo o que foi descrito e ser\u00e1 descrito no ciclo de artigos \"Como tomar controle da infraestrutura de rede\" s\u00e3o processos e solu\u00e7\u00f5es comprovadas. Eles funcionam.<\/p>\n<p>As raz\u00f5es pelas quais algo n\u00e3o se aplica ou n\u00e3o funciona para voc\u00ea podem ser diversas, como uma estrutura diferente entre os departamentos t\u00e9cnicos ou outras exig\u00eancias para a rede e, claro, a solu\u00e7\u00e3o deve ser discutida e adaptada \u00e0 sua situa\u00e7\u00e3o, mas o que \u00e9 muito importante tamb\u00e9m s\u00e3o os relacionamentos cultivados em sua empresa, qual estilo de comunica\u00e7\u00e3o \u00e9 estabelecido pela gest\u00e3o e quais s\u00e3o os processos comuns.<\/p>\n<h2>Tr\u00eas componentes<\/h2>\n<p>\nIsso resulta em uma hierarquia:<\/p>\n<ul>\n<li>Voc\u00ea pode ter uma equipe forte em termos de conhecimento t\u00e9cnico, mas se n\u00e3o houver processos definidos e claros, n\u00e3o ser\u00e1 poss\u00edvel extrair efetivamente o valor desse conhecimento.<\/li>\n<li>Voc\u00ea pode ter uma equipe t\u00e9cnica forte e saber como montar processos funcionais, mas n\u00e3o conseguir\u00e1 aplic\u00e1-los plenamente nesta empresa se n\u00e3o houver relacionamentos correspondentes.<\/li>\n<\/ul>\n<p>\nOu seja, temos uma certa hierarquia de \"conhecimentos\". Vamos cham\u00e1-los desta forma.<\/p>\n<ul>\n<li>Conhecimento t\u00e9cnico<\/li>\n<li>Processos<\/li>\n<li>Relacionamentos<\/li>\n<\/ul>\n<p>\nTodos os tr\u00eas componentes s\u00e3o importantes e muitas solu\u00e7\u00f5es modernas (como a abordagem DevOps) pressup\u00f5em o desenvolvimento de todos os tr\u00eas n\u00edveis. Sem isso, nada funciona.<br \/>\n<br \/>Fonte: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/post\/433844\/\">habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u042d\u0442\u043e\u0442 \u043a\u043e\u0440\u043e\u0442\u043a\u0438\u0439 \u043f\u043e\u0441\u0442 \u044f\u0432\u043b\u044f\u0435\u0442\u0441\u044f \u0432\u0430\u0436\u043d\u044b\u043c \u0434\u043e\u043f\u043e\u043b\u043d\u0435\u043d\u0438\u0435\u043c \u043a \u0446\u0438\u043a\u043b\u0443 \u0441\u0442\u0430\u0442\u0435\u0439 \u00ab\u041a\u0430\u043a \u0432\u0437\u044f\u0442\u044c \u0441\u0435\u0442\u0435\u0432\u0443\u044e \u0438\u043d\u0444\u0440\u0430\u0441\u0442\u0440\u0443\u043a\u0442\u0443\u0440\u0443 \u043f\u043e\u0434 \u0441\u0432\u043e\u0439 \u043a\u043e\u043d\u0442\u0440\u043e\u043b\u044c\u00bb. \u0421\u043e\u0434\u0435\u0440\u0436\u0430\u043d\u0438\u0435 \u0432\u0441\u0435\u0445 \u0441\u0442\u0430\u0442\u0435\u0439 \u0446\u0438\u043a\u043b\u0430 \u0438 \u0441\u0441\u044b\u043b\u043a\u0438 \u043c\u043e\u0436\u043d\u043e \u043d\u0430\u0439\u0442\u0438 \u0437\u0434\u0435\u0441\u044c. \u041f\u043e\u0447\u0435\u043c\u0443 \u044d\u0442\u043e \u043d\u0435 \u0440\u0430\u0431\u043e\u0442\u0430\u0435\u0442? \u0415\u0441\u043b\u0438 \u0432\u044b \u043f\u043e\u043f\u0440\u043e\u0431\u0443\u0435\u0442\u0435 \u043f\u0440\u0438\u043c\u0435\u043d\u0438\u0442\u044c \u043e\u043f\u0438\u0441\u0430\u043d\u043d\u044b\u0435 \u0432 \u044d\u0442\u043e\u0439 \u0441\u0442\u0430\u0442\u044c\u0435 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u044b \u0438 \u0440\u0435\u0448\u0435\u043d\u0438\u044f \u0432 \u0441\u0432\u043e\u0435\u0439 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438, \u0442\u043e \u0432\u044b \u043e\u0441\u043e\u0437\u043d\u0430\u0435\u0442\u0435, \u0447\u0442\u043e \u0434\u043b\u044f \u0432\u0430\u0441 \u044d\u0442\u043e \u043c\u043e\u0436\u0435\u0442 \u043d\u0435 \u0440\u0430\u0431\u043e\u0442\u0430\u0442\u044c. \u041d\u0430\u043f\u0440\u0438\u043c\u0435\u0440, \u0434\u0430\u0432\u0430\u0439\u0442\u0435 [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[688],"tags":[],"class_list":["post-31056","post","type-post","status-publish","format-standard","hentry","category-administrirovanie"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.3 - aioseo.com -->\n\t<meta name=\"description\" content=\"\u042d\u0442\u043e\u0442 \u043a\u043e\u0440\u043e\u0442\u043a\u0438\u0439 \u043f\u043e\u0441\u0442 \u044f\u0432\u043b\u044f\u0435\u0442\u0441\u044f \u0432\u0430\u0436\u043d\u044b\u043c \u0434\u043e\u043f\u043e\u043b\u043d\u0435\u043d\u0438\u0435\u043c \u043a \u0446\u0438\u043a\u043b\u0443 \u0441\u0442\u0430\u0442\u0435\u0439 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