{"id":33416,"date":"2019-10-31T21:52:27","date_gmt":"2019-10-31T18:52:27","guid":{"rendered":"https:\/\/prohoster.info\/blog\/3cx-v16-update-1-beta-novye-vozmozhnosti-chata-i-call-flow-service-dlya-programmnogo-upravleniya-vyzovami\/"},"modified":"2019-10-31T21:52:27","modified_gmt":"2019-10-31T18:52:27","slug":"3cx-v16-update-1-beta-novye-vozmozhnosti-chata-i-call-flow-service-dlya-programmnogo-upravleniya-vyzovami","status":"publish","type":"post","link":"https:\/\/prohoster.info\/pt\/blog\/administrirovanie\/3cx-v16-update-1-beta-novye-vozmozhnosti-chata-i-call-flow-service-dlya-programmnogo-upravleniya-vyzovami","title":{"rendered":"3CX V16 Update 1 Beta \u2014 novas funcionalidades de chat e Call Flow Service para gerenciamento de chamadas","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>Ap\u00f3s o lan\u00e7amento recente <noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/3cx\/blog\/450264\/\">3CX v16<\/a><\/noindex> j\u00e1 preparamos a primeira atualiza\u00e7\u00e3o do 3CX V16 Update 1 Beta. Nela, foram implementadas novas funcionalidades para chat corporativo e um servi\u00e7o atualizado de Call Flow Service, que junto com o ambiente de desenvolvimento Call Flow Designer (CFD) permite criar aplica\u00e7\u00f5es de voz avan\u00e7adas em C#.<\/p>\n<h2>Chat corporativo atualizado<\/h2>\n<p>\nO widget de comunica\u00e7\u00e3o <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.ru\/ip-pbx\/wordpress-live-chat-talk\/\">3CX Live Chat &amp; Talk<\/a><\/noindex> continua em desenvolvimento ativo. Na atualiza\u00e7\u00e3o Update 1, o widget \"flutua\" independentemente das transi\u00e7\u00f5es entre p\u00e1ginas e abas. Agora, os visitantes podem navegar pelo seu site, mantendo a janela de chat acess\u00edvel para comunica\u00e7\u00e3o imediata.<\/p>\n<p>Novas funcionalidades interessantes tamb\u00e9m surgiram no servi\u00e7o de chat corporativo 3CX.<noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><\/p>\n<p><img decoding=\"async\" alt=\"3CX V16 Update 1 Beta \u2014 novas funcionalidades de chat e Call Flow Service para gerenciamento de chamadas\" src=\"\/wp-content\/uploads\/2019\/05\/7034e2e605dfe071708a687c20a7abc9.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nAgora, as seguintes a\u00e7\u00f5es est\u00e3o dispon\u00edveis para mensagens (a):<\/p>\n<ul>\n<li>Finalizar sess\u00e3o de chat \u2014 encerrar o chat com o usu\u00e1rio 3CX (ou visitante do site).\n<\/li>\n<li>Bloquear usu\u00e1rio an\u00f4nimo \u2014 bloquear o usu\u00e1rio (endere\u00e7o IP) de receber mensagens e chamadas.\n<\/li>\n<li>Excluir \u2014 remover o chat.\n<\/li>\n<li>Arquivar \u2014 arquivar o chat (mover para a pasta Arquivo) e remov\u00ea-lo da interface do cliente web. Novas funcionalidades relacionadas \u00e0 arquiva\u00e7\u00e3o de chats ser\u00e3o introduzidas em breve.\n<\/li>\n<li>Transferir \u2014 escolher um ramal 3CX (de outro usu\u00e1rio) e transferir a conversa. \u00datil ao interagir com visitantes do site, caso seja necess\u00e1rio passar a conversa para outro especialista.\n<\/li>\n<\/ul>\n<p>\nAl\u00e9m disso, ao receber um chat, o usu\u00e1rio recebe uma notifica\u00e7\u00e3o, permitindo responder rapidamente \u00e0 mensagem (b).<\/p>\n<p>Se a mensagem foi enviada pelo site atrav\u00e9s do widget 3CX Live Chat &amp; Talk, agora uma s\u00e9rie de novas funcionalidades est\u00e1 dispon\u00edvel.<\/p>\n<p><img decoding=\"async\" alt=\"3CX V16 Update 1 Beta \u2014 novas funcionalidades de chat e Call Flow Service para gerenciamento de chamadas\" src=\"\/wp-content\/uploads\/2019\/05\/b95402aae4d600a5f6d1fdda070f5928.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<\/p>\n<ol>\n<li>A mensagem recebida aparece na interface do cliente web 3CX como se fosse do usu\u00e1rio WebVisitor para identifica\u00e7\u00e3o r\u00e1pida.\n<\/li>\n<li>Se uma mensagem chega \u00e0 fila de operadores, um grupo de chat \u00e9 criado automaticamente, adicionando todos os operadores dessa fila. Os operadores veem a conversa com o cliente e podem responder juntos at\u00e9 que algu\u00e9m continue a comunica\u00e7\u00e3o individualmente. Para o visitante do site, esse chat aparece como uma conversa com um \u00fanico operador, nomeado como Sender name, conforme especificado na configura\u00e7\u00e3o do widget.\n<\/li>\n<li>No menu superior direito, est\u00e3o dispon\u00edveis \u00edcones de a\u00e7\u00f5es r\u00e1pidas, descritas anteriormente \u2014 Arquivar, Encaminhar, Pegar.\n<\/li>\n<li>A a\u00e7\u00e3o Take permite que um dos operadores da fila \"pegue\" o chat em grupo com o visitante do site e continue a comunica\u00e7\u00e3o pessoal. Se o widget tiver a op\u00e7\u00e3o de chamadas configurada, o visitante ver\u00e1 um bot\u00e3o Call, ao qual ele pode clicar para continuar a comunica\u00e7\u00e3o por voz ou v\u00eddeo.\n<\/li>\n<\/ol>\n<p>\nAl\u00e9m disso, no chat foram adicionados \u00edcones intuitivos de discuss\u00f5es. Eles permitem diferenciar rapidamente chats com visitantes do site e colegas (usu\u00e1rios do PABX). Outra fun\u00e7\u00e3o conveniente \u00e9 a op\u00e7\u00e3o de responder por e-mail. O operador pode clicar no e-mail do visitante e responder ap\u00f3s a conclus\u00e3o do chat. O endere\u00e7o do visitante pode ser obtido online ou atrav\u00e9s de um formul\u00e1rio offline.<\/p>\n<p>Uma demonstra\u00e7\u00e3o de todas essas fun\u00e7\u00f5es est\u00e1 dispon\u00edvel neste v\u00eddeo.<\/p>\n<p><center><div class=\"youtube-placeholder\" data-id=\"EK7jbAYRGIw\" onclick=\"loadVideo(this)\">\r\n        <img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/EK7jbAYRGIw\/hqdefault.jpg\" alt=\"Por que no hosting comum a administra\u00e7\u00e3o do PrestaShop \u00e9 lenta, e no seu n\u00e3o \u00e9?\" loading=\"lazy\" width=\"480\" height=\"360\" style=\"width:100%;height:auto;\">\r\n        <div class=\"play-button\"><\/div>\r\n    <\/div><\/center><\/p>\n<h2>Servi\u00e7o Call Flow Service e ambiente de desenvolvimento Call Flow Designer<\/h2>\n<p>\nO 3CX v16 Update 1 Beta inclui um novo servi\u00e7o 3CX Call Flow Apps Service. Ele suporta novos aplicativos de voz 3CX escritos em C#. Os aplicativos existentes podem ser <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/docs\/manual\/cfd-troubleshooting\/#h.lsc0dfwmd9eg\">convertidos e ajustados<\/a><\/noindex> em <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.ru\/blog\/call-flow-designer-v16\/\">no novo Call Flow Designer<\/a><\/noindex>. O servidor de aplicativos funciona igualmente bem no 3CX v16 para Debian \/ Raspbian Linux e Windows. Em breve, um REST API completo ser\u00e1 adicionado para gerenciar chamadas, juntamente com a documenta\u00e7\u00e3o correspondente.<\/p>\n<p>Para mais informa\u00e7\u00f5es sobre a convers\u00e3o de aplicativos existentes do 3CX, confira este v\u00eddeo.<\/p>\n<p><center><div class=\"youtube-placeholder\" data-id=\"sWmIJ_pxdYo\" onclick=\"loadVideo(this)\">\r\n        <img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/sWmIJ_pxdYo\/hqdefault.jpg\" alt=\"Por que no hosting comum a administra\u00e7\u00e3o do PrestaShop \u00e9 lenta, e no seu n\u00e3o \u00e9?\" loading=\"lazy\" width=\"480\" height=\"360\" style=\"width:100%;height:auto;\">\r\n        <div class=\"play-button\"><\/div>\r\n    <\/div><\/center><br \/>\n<noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/blog\/change-log\/phone-system-change-log\/\">Registro completo de altera\u00e7\u00f5es<\/a><\/noindex> no 3CX v16 Update 1 Beta.<\/p>\n<h2>Instala\u00e7\u00e3o da atualiza\u00e7\u00e3o<\/h2>\n<p>\nA instala\u00e7\u00e3o da atualiza\u00e7\u00e3o \u00e9 feita na interface de gerenciamento do 3CX na se\u00e7\u00e3o Updates. Observe que, ap\u00f3s a instala\u00e7\u00e3o da atualiza\u00e7\u00e3o, a convers\u00e3o do banco de dados dos chats existentes \u00e9 realizada. Nesse per\u00edodo, o chat n\u00e3o estar\u00e1 dispon\u00edvel nos aplicativos 3CX.<\/p>\n<p>Voc\u00ea tamb\u00e9m pode baixar o pacote completo do 3CX v16 Update 1 Beta para Windows ou Linux:<\/p>\n<ul>\n<li>Windows: <noindex><a rel=\"nofollow\" href=\"https:\/\/downloads-global.3cx.com\/downloads\/3CXPhoneSystem_16.0.1.269.exe\">3CX v16 Update 1 Beta<\/a><\/noindex>\n<\/li>\n<li>Linux: <noindex><a rel=\"nofollow\" href=\"https:\/\/downloads-global.3cx.com\/downloads\/debian9iso\/debian-amd64-netinst-3cx.iso\">3CX v16 para Debian 9 ISO<\/a><\/noindex> \u2013 na tela do Canal de Atualiza\u00e7\u00e3o do 3CX, escolha Beta.\n<\/li>\n<li>Instala\u00e7\u00e3o no Debian &amp; Raspbian manualmente \u2013 siga os Guias de Instala\u00e7\u00e3o em <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.ru\/docs\/manual\/installation-linux\/\">Debian<\/a><\/noindex> e <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/docs\/installing-pbx-raspberry-pi\/\">Raspberry Pi<\/a><\/noindex>.\n<\/li>\n<\/ul>\n<p>Fonte: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/3cx\/blog\/451326\/\">habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u041f\u043e\u0441\u043b\u0435 \u043d\u0435\u0434\u0430\u0432\u043d\u0435\u0433\u043e \u0432\u044b\u043f\u0443\u0441\u043a\u0430 3CX v16 \u043c\u044b \u0443\u0436\u0435 \u043f\u043e\u0434\u0433\u043e\u0442\u043e\u0432\u0438\u043b\u0438 \u043f\u0435\u0440\u0432\u043e\u0435 \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u0435 3CX V16 Update 1 Beta. \u0412 \u043d\u0435\u043c \u0440\u0435\u0430\u043b\u0438\u0437\u043e\u0432\u0430\u043d\u044b \u043d\u043e\u0432\u044b\u0435 \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u0438 \u043a\u043e\u0440\u043f\u043e\u0440\u0430\u0442\u0438\u0432\u043d\u043e\u0433\u043e \u0447\u0430\u0442\u0430 \u0438 \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u043d\u044b\u0439 \u0441\u0435\u0440\u0432\u0438\u0441 Call Flow Service, \u043a\u043e\u0442\u043e\u0440\u044b\u0439 \u0441\u043e\u0432\u043c\u0435\u0441\u0442\u043d\u043e \u0441\u043e \u0441\u0440\u0435\u0434\u043e\u0439 \u0440\u0430\u0437\u0440\u0430\u0431\u043e\u0442\u043a\u0438 Call Flow Designer (CFD) \u043f\u043e\u0437\u0432\u043e\u043b\u044f\u0435\u0442 \u0441\u043e\u0437\u0434\u0430\u0432\u0430\u0442\u044c \u0441\u043b\u043e\u0436\u043d\u044b\u0435 \u0433\u043e\u043b\u043e\u0441\u043e\u0432\u044b\u0435 \u043f\u0440\u0438\u043b\u043e\u0436\u0435\u043d\u0438\u044f \u043d\u0430 C#. \u041e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u043d\u044b\u0439 \u043a\u043e\u0440\u043f\u043e\u0440\u0430\u0442\u0438\u0432\u043d\u044b\u0439 \u0447\u0430\u0442 \u041a\u043e\u043c\u043c\u0443\u043d\u0438\u043a\u0430\u0446\u0438\u043e\u043d\u043d\u044b\u0439 \u0432\u0438\u0434\u0436\u0435\u0442 3CX Live Chat &amp; Talk \u043f\u0440\u043e\u0434\u043e\u043b\u0436\u0430\u0435\u0442 [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":25129,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[688],"tags":[],"class_list":["post-33416","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-administrirovanie"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.3 - aioseo.com -->\n\t<meta name=\"description\" content=\"\u041f\u043e\u0441\u043b\u0435 \u043d\u0435\u0434\u0430\u0432\u043d\u0435\u0433\u043e \u0432\u044b\u043f\u0443\u0441\u043a\u0430 3CX v16 \u043c\u044b \u0443\u0436\u0435 \u043f\u043e\u0434\u0433\u043e\u0442\u043e\u0432\u0438\u043b\u0438 \u043f\u0435\u0440\u0432\u043e\u0435 \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u0435 3CX V16 Update 1 Beta.\" \/>\n\t<meta name=\"robots\" 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