{"id":35130,"date":"2019-10-31T22:02:28","date_gmt":"2019-10-31T19:02:28","guid":{"rendered":"https:\/\/prohoster.info\/blog\/chto-izvestno-o-sertifikatsii-itil-4\/"},"modified":"2019-10-31T22:02:28","modified_gmt":"2019-10-31T19:02:28","slug":"chto-izvestno-o-sertifikatsii-itil-4","status":"publish","type":"post","link":"https:\/\/prohoster.info\/pt\/blog\/news\/chto-izvestno-o-sertifikatsii-itil-4","title":{"rendered":"O que se sabe sobre a certifica\u00e7\u00e3o ITIL 4","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>Este ano foi lan\u00e7ado o ITIL 4. Vamos explicar como ser\u00e1 a certifica\u00e7\u00e3o de especialistas em gest\u00e3o de servi\u00e7os de TI de acordo com o novo padr\u00e3o.<\/p>\n<p><noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/it-guild\/blog\/455341\/\"><img decoding=\"async\" alt=\"O que se sabe sobre a certifica\u00e7\u00e3o ITIL 4\" src=\"\/wp-content\/uploads\/2019\/06\/c76e7ce8f76eedb33119a3038342fb56.jpeg\" style=\"display:block;margin: 0 auto;\" \/><\/a><\/noindex><noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><br \/>\n<i>\/ Unsplash \/ <noindex><a rel=\"nofollow\" href=\"https:\/\/unsplash.com\/photos\/5fNmWej4tAA\">Helloquence<\/a><\/noindex><\/i><\/p>\n<h2>Como o processo de certifica\u00e7\u00e3o est\u00e1 mudando<\/h2>\n<p>\nA \u00faltima atualiza\u00e7\u00e3o para a biblioteca ITIL 3 foi apresentada h\u00e1 oito anos. Durante esse tempo, a ind\u00fastria de TI passou por mudan\u00e7as significativas e foi \u2018inundada\u2019 por novas tecnologias. Muitas empresas come\u00e7aram a adotar pr\u00e1ticas de gest\u00e3o de TI (como ITSM, baseada no ITIL).<\/p>\n<p>Para adapt\u00e1-las ao novo contexto, especialistas da Axelos, respons\u00e1veis pelo desenvolvimento da metodologia ITIL, lan\u00e7aram no in\u00edcio deste ano a atualiza\u00e7\u00e3o \u2014 ITIL 4. Ela introduziu novos dom\u00ednios de conhecimento, relacionados ao aumento da satisfa\u00e7\u00e3o do usu\u00e1rio, fluxos de cria\u00e7\u00e3o de valor e metodologias \u00e1geis como Agile, Lean e DevOps.<\/p>\n<blockquote><p>Juntamente com as novas pr\u00e1ticas, mudaram tamb\u00e9m as abordagens para a certifica\u00e7\u00e3o de especialistas na \u00e1rea de gest\u00e3o de servi\u00e7os de TI. No ITIL 3, o t\u00edtulo mais alto no sistema ITIL era o ITIL Expert.<\/p>\n<p>Na quarta vers\u00e3o, esse n\u00edvel foi dividido em duas dire\u00e7\u00f5es \u2014 ITIL Management Professional e ITIL Strategic Leader. A primeira \u00e9 para gerentes de departamentos de TI, enquanto a segunda \u00e9 para l\u00edderes de \u00e1reas n\u00e3o relacionadas \u00e0 tecnologia da informa\u00e7\u00e3o (especialistas que conclu\u00edrem ambos os cursos recebem o t\u00edtulo de ITIL Master).<\/p><\/blockquote>\n<p>\n<img decoding=\"async\" alt=\"O que se sabe sobre a certifica\u00e7\u00e3o ITIL 4\" src=\"\/wp-content\/uploads\/2019\/06\/c85288796e35a00e62f8ea493c269c52.jpeg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nCada uma dessas dire\u00e7\u00f5es inclui seu pr\u00f3prio conjunto de exames (os requisitos para eles e os programas de treinamento na Axelos <noindex><a rel=\"nofollow\" href=\"https:\/\/www.axelos.com\/certifications\/itil-certifications\/itil-managing-professional-itil-4\">prometeram<\/a><\/noindex> <noindex><a rel=\"nofollow\" href=\"https:\/\/www.axelos.com\/certifications\/itil-certifications\/itil-strategic-leader-itil-4\">ser publicado<\/a><\/noindex> mais para o final de 2019). Mas para ter a possibilidade de realiz\u00e1-los, \u00e9 necess\u00e1rio passar pela certifica\u00e7\u00e3o de n\u00edvel b\u00e1sico \u2014 ITIL 4 Foundation. Todas as informa\u00e7\u00f5es necess\u00e1rias sobre isso foram publicadas no in\u00edcio do ano.<\/p>\n<h2>O que est\u00e1 inclu\u00eddo no n\u00edvel b\u00e1sico<\/h2>\n<p>\nEm fevereiro, a Axelos <noindex><a rel=\"nofollow\" href=\"https:\/\/www.axelos.com\/itil-update\">apresentaram<\/a><\/noindex> publicou o livro \"ITIL Foundation. ITIL 4 Edition\". Seu objetivo \u00e9 explicar os conceitos-chave e dar a base para o estudo de programas avan\u00e7ados.<\/p>\n<p>O ITIL 4 Foundation cobre os seguintes t\u00f3picos:<\/p>\n<ul>\n<li>Conceitos fundamentais de gest\u00e3o de servi\u00e7os;<\/li>\n<li>Objetivo e componentes do ITIL;<\/li>\n<li>Objetivo e defini\u00e7\u00f5es-chave das quinze pr\u00e1ticas do ITIL;<\/li>\n<li>Abordagens para a implementa\u00e7\u00e3o do ITIL;<\/li>\n<li>Quatro aspectos da gest\u00e3o de servi\u00e7os;<\/li>\n<li>Abordagens para a cria\u00e7\u00e3o de valor dos servi\u00e7os e suas inter-rela\u00e7\u00f5es.<\/li>\n<\/ul>\n<p><\/p>\n<h2>Quais ser\u00e3o as perguntas<\/h2>\n<p>\nO exame consiste em 40 perguntas. Para ser aprovado, \u00e9 necess\u00e1rio responder corretamente a 26 delas (65%).<\/p>\n<p>O n\u00edvel de dificuldade corresponde <noindex><a rel=\"nofollow\" href=\"https:\/\/en.wikipedia.org\/wiki\/Bloom's_taxonomy\">\u00e0 taxonomia de Bloom<\/a><\/noindex>, ou seja, os alunos precisam n\u00e3o apenas responder \u00e0s perguntas, mas tamb\u00e9m demonstrar a capacidade de aplicar o conhecimento na pr\u00e1tica.<\/p>\n<blockquote><p>Parte das tarefas consiste em quest\u00f5es de testes com uma ou v\u00e1rias op\u00e7\u00f5es de resposta. Existem perguntas que exigem que o candidato explique conceitos-chave de gest\u00e3o de TI por escrito.<\/p><\/blockquote>\n<p>\nPor exemplo, h\u00e1 perguntas que pedem defini\u00e7\u00f5es de termos como servi\u00e7o, usu\u00e1rio ou cliente. Em outra tarefa, ser\u00e1 necess\u00e1rio detalhar os componentes-chave do sistema de valores do ITIL. Voc\u00ea pode encontrar mais alguns exemplos <noindex><a rel=\"nofollow\" href=\"https:\/\/www.itexpert.ru\/images\/EN_ITIL4_FND_2019_CandidateSyll.pdf\">neste documento<\/a><\/noindex> da Axelos.<\/p>\n<p><img decoding=\"async\" alt=\"O que se sabe sobre a certifica\u00e7\u00e3o ITIL 4\" src=\"\/wp-content\/uploads\/2019\/06\/3cb4edbed918e0129d757521d1b80ff3.jpeg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<i>\/ Unsplash \/ <noindex><a rel=\"nofollow\" href=\"https:\/\/unsplash.com\/photos\/75nbwHfDsnY\">Bethany Legg<\/a><\/noindex><\/i><\/p>\n<p>Em caso de aprova\u00e7\u00e3o nos testes, o participante do exame recebe o certificado 'ITIL Foundation Certificate in IT Service Management. ITIL 4 Edition'. Com isso, pode-se prosseguir para o ITIL Management Professional e ITIL Strategic Leader.<\/p>\n<h2>O que mais \u00e9 preciso saber<\/h2>\n<p>\nEspecialistas com certifica\u00e7\u00e3o ITIL 3 podem passar por toda a cadeia de exames do Foundation ao Management Professional e Strategic Leader, quando a Axelos publicar todos os requisitos.<\/p>\n<p>Uma alternativa para a atualiza\u00e7\u00e3o dos certificados \u00e9 fazer o exame de 'transi\u00e7\u00e3o'. Ele \u00e9 chamado de ITIL Managing Professional Transition. Mas para faz\u00ea-lo <noindex><a rel=\"nofollow\" href=\"https:\/\/www.axelos.com\/itil-update\">\u00e9 necess\u00e1rio ter<\/a><\/noindex> 17 pontos no ITIL 3. Esse n\u00famero de pontos corresponde ao n\u00edvel necess\u00e1rio para prestar o exame de ITIL Expert.<\/p>\n<p>\n<i>Continuaremos monitorando os lan\u00e7amentos da Axelos e publicaremos informa\u00e7\u00f5es sobre as mudan\u00e7as e inova\u00e7\u00f5es mais significativas do ITIL no blog do Habr.<\/p>\n<p>Materiais sobre o tema em nosso blog corporativo:<\/p>\n<ul>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/it-guild.com\/info\/blog\/trendy-itsm-fokus-na-udovletvorennost-sotrudnikov\/\">Tend\u00eancias em ITSM: foco na satisfa\u00e7\u00e3o dos funcion\u00e1rios<\/a><\/noindex><\/li>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/it-guild.com\/info\/blog\/pochemu-oblachnaya-itsm-sistema-idealna-dlya-srednikh-i-krupnykh-kompaniy\/\">Por que um sistema de ITSM em nuvem \u00e9 ideal para empresas m\u00e9dias e grandes<\/a><\/noindex><\/li>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/it-guild.com\/info\/blog\/upravlenie-it-proektami-5-vyzovov-i-ikh-preodolenie\/\">Gest\u00e3o de projetos de TI - 5 desafios e como super\u00e1-los<\/a><\/noindex><\/li>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/it-guild.com\/info\/blog\/kak-sozdat-i-nachat-ispolzovat-katalog-uslug-service-catalog\/\">Como criar e come\u00e7ar a usar um cat\u00e1logo de servi\u00e7os<\/a><\/noindex><\/li>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/it-guild.com\/info\/blog\/kak-sdelat-itil-bolee-klientoorientirovannoy\/\">Como tornar o ITIL mais centrado no cliente<\/a><\/noindex><\/li>\n<\/ul>\n<p><\/i><br \/>\n<br \/>Fonte: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/it-guild\/blog\/455341\/\">habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u0412 \u044d\u0442\u043e\u043c \u0433\u043e\u0434\u0443 \u0432\u044b\u0448\u043b\u043e \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u0435 ITIL 4. \u0420\u0430\u0441\u0441\u043a\u0430\u0437\u044b\u0432\u0430\u0435\u043c, \u043a\u0430\u043a \u0431\u0443\u0434\u0435\u0442 \u043f\u0440\u043e\u0445\u043e\u0434\u0438\u0442\u044c \u0441\u0435\u0440\u0442\u0438\u0444\u0438\u043a\u0430\u0446\u0438\u044f \u0441\u043f\u0435\u0446\u0438\u0430\u043b\u0438\u0441\u0442\u043e\u0432 \u0432 \u043e\u0431\u043b\u0430\u0441\u0442\u0438 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0418\u0422-\u0443\u0441\u043b\u0443\u0433\u0430\u043c\u0438 \u043f\u043e \u043d\u043e\u0432\u043e\u043c\u0443 \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u0443. \/ Unsplash \/ Helloquence \u041a\u0430\u043a \u043c\u0435\u043d\u044f\u0435\u0442\u0441\u044f \u043f\u0440\u043e\u0446\u0435\u0441\u0441 \u0441\u0435\u0440\u0442\u0438\u0444\u0438\u043a\u0430\u0446\u0438\u0438 \u041f\u043e\u0441\u043b\u0435\u0434\u043d\u0435\u0435 \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u0435 \u0434\u043b\u044f \u0431\u0438\u0431\u043b\u0438\u043e\u0442\u0435\u043a\u0438 ITIL 3 \u0431\u044b\u043b\u043e \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u043e \u0432\u043e\u0441\u0435\u043c\u044c \u043b\u0435\u0442 \u043d\u0430\u0437\u0430\u0434. \u0417\u0430 \u044d\u0442\u043e \u0432\u0440\u0435\u043c\u044f \u0418\u0422-\u0438\u043d\u0434\u0443\u0441\u0442\u0440\u0438\u044f \u043f\u0440\u0435\u0442\u0435\u0440\u043f\u0435\u043b\u0430 \u0437\u043d\u0430\u0447\u0438\u0442\u0435\u043b\u044c\u043d\u044b\u0435 \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u044f \u0438 \u00ab\u043e\u0431\u0440\u043e\u0441\u043b\u0430\u00bb \u043d\u043e\u0432\u044b\u043c\u0438 \u0442\u0435\u0445\u043d\u043e\u043b\u043e\u0433\u0438\u044f\u043c\u0438. \u041c\u043d\u043e\u0433\u0438\u0435 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u043d\u0430\u0447\u0430\u043b\u0438 \u0432\u043d\u0435\u0434\u0440\u044f\u0442\u044c \u043f\u0440\u0430\u043a\u0442\u0438\u043a\u0438 [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":26413,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[702],"tags":[],"class_list":["post-35130","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.3 - aioseo.com -->\n\t<meta name=\"description\" content=\"\u0412 \u044d\u0442\u043e\u043c \u0433\u043e\u0434\u0443 \u0432\u044b\u0448\u043b\u043e \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u0435 ITIL 4.\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"Yuri Gagarin\"\/>\n\t<link rel=\"canonical\" href=\"https:\/\/prohoster.info\/pt\/blog\/news\/chto-izvestno-o-sertifikatsii-itil-4\" \/>\n\t\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 5.0.3\" 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