{"id":56260,"date":"2020-02-08T00:00:00","date_gmt":"2020-02-07T21:00:00","guid":{"rendered":"https:\/\/prohoster.info\/blog\/blog_prohoster\/slyorm-sre-sploshnoj-eksperiment-c-ekspertami-iz-booking-com-i-google-com"},"modified":"2020-02-18T14:04:30","modified_gmt":"2020-02-18T11:04:30","slug":"slyorm-sre-sploshnoj-eksperiment-c-ekspertami-iz-booking-com-i-google-com","status":"publish","type":"post","link":"https:\/\/prohoster.info\/pt\/blog\/administrirovanie\/slyorm-sre-sploshnoj-eksperiment-c-ekspertami-iz-booking-com-i-google-com","title":{"rendered":"Slurm SRE. Uma experi\u00eancia cont\u00ednua com especialistas da Booking.com e Google.com","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>Nossa equipe adora experi\u00eancias. Cada Slurm n\u00e3o \u00e9 uma repeti\u00e7\u00e3o est\u00e1tica do anterior, mas uma reflex\u00e3o sobre a experi\u00eancia e uma transi\u00e7\u00e3o do bom para o melhor. Mas com <noindex><a rel=\"nofollow\" href=\"https:\/\/slurm.io\/sre\">Slurm SRE<\/a><\/noindex> decidimos aplicar um formato absolutamente novo \u2014 oferecer aos participantes condi\u00e7\u00f5es o mais pr\u00f3ximas poss\u00edvel das 'de combate'. <\/p>\n<p><\/p>\n<p>Para resumir brevemente o que fizemos no intensivo: 'Constru\u00edmos, quebramos, consertamos,<br \/>\nestudamos'. SRE n\u00e3o vale muito na teoria pura \u2014 apenas na pr\u00e1tica, com solu\u00e7\u00f5es reais e problemas reais. <\/p>\n<p><\/p>\n<p>Os participantes foram divididos em equipes, para que o esp\u00edrito competitivo animado n\u00e3o deixasse ningu\u00e9m dormir ou jogar 'Angry Birds' no iPhone como exemplo de Dmitry Anatolyevich. <\/p>\n<p><\/p>\n<p>Problemas, falhas, bugs e tarefas foram oferecidos a quatro mentores. Ivan Kruglov, Principal Developer na Booking.com (Pa\u00edses Baixos). Ben Tyler, Principal Developer na Booking.com (EUA). Eduard Medvedev, CTO na Tungsten Labs (Alemanha). Evgeny Varavva, desenvolvedor de perfil amplo no Google (S\u00e3o Francisco).<\/p>\n<p><\/p>\n<p>E os participantes foram divididos em equipes \u2014 competindo entre si. Interessante? <\/p>\n<p><\/p>\n<p><img decoding=\"async\" alt=\"Slurm SRE. Uma experi\u00eancia cont\u00ednua com especialistas da Booking.com e Google.com\" src=\"\/wp-content\/uploads\/2020\/02\/ebfaccd92a805f1dff89a20938e5dece.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<em>Ivan, Ben, Eduard e Evgeny observam os pobres participantes do Slurm SRE com um olhar adequado antes do in\u00edcio da competi\u00e7\u00e3o.<\/em><\/p>\n<p><\/p>\n<p><noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex>Ent\u00e3o a tarefa: <\/p>\n<p><\/p>\n<p><strong>N\u00f3s, n\u00f3s construiremos um novo mundo...<\/strong><\/p>\n<p><\/p>\n<p>H\u00e1 um site agregador de ingressos para o cinema. Os incidentes s\u00e3o criados pelos mentores em um roteiro previamente trabalhado (embora ningu\u00e9m exclua uma improvisa\u00e7\u00e3o particularmente sofisticada e astuta), a funcionalidade do site \u00e9 descrita por v\u00e1rias m\u00e9tricas. Os problemas podem ser os mais diversos: ingressos para o teatro 'Moulin Rouge' n\u00e3o carregam na base; p\u00f4steres de filmes e pe\u00e7as levam mais de 10 segundos para serem carregados na base; a descri\u00e7\u00e3o de um filme espec\u00edfico demora a carregar; 0,1% dos pedidos v\u00e3o parar em lugares j\u00e1 reservados; periodicamente, a sistema de processamento de pagamentos cai por um a dois minutos. E muitas, muitas outras coisas desagrad\u00e1veis que podem cair sobre o participante do Slurm SRE em seu trabalho real. <\/p>\n<p><\/p>\n<p><img decoding=\"async\" alt=\"Slurm SRE. Uma experi\u00eancia cont\u00ednua com especialistas da Booking.com e Google.com\" src=\"\/wp-content\/uploads\/2020\/02\/65b1acafbfa8a39fec6dfc40c16d594e.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<em>Estamos prontos para lidar com tudo\u2026 e com todos.<\/em><\/p>\n<p><\/p>\n<p>O nosso site sofrido \u00e9 composto por v\u00e1rios microsservi\u00e7os. Sua tarefa \u00e9 agregar dados sobre sess\u00f5es, pre\u00e7os e assentos dispon\u00edveis de todos os cinemas, mostra trailers de filmes, permite escolher o cinema, a sess\u00e3o, a sala e o lugar, reservar e pagar pelos ingressos. Enfim, tudo o que o espectador pode sonhar. Mas o usu\u00e1rio nem imagina a luta tit\u00e2nica pela estabilidade e disponibilidade do site que ocorre por tr\u00e1s. <\/p>\n<p><\/p>\n<p>Para o site na imers\u00e3o, formamos os indicadores SLO, SLI, SLA, desenvolvemos a arquitetura e a infraestrutura, fizemos o deploy do site, configuramos o monitoramento e o alerta. E assim come\u00e7ou. <\/p>\n<p>\n<b class=\"spoiler_title\">SLO, SLI, SLA<\/b><\/p>\n<blockquote><p>SLI \u2014 indicadores de n\u00edvel de servi\u00e7o. SLO \u2014 objetivos de n\u00edvel de servi\u00e7o. SLA \u2014 acordos de n\u00edvel de servi\u00e7o. <\/p>\n<p>SLA \u2014 termo da metodologia ITIL que designa um contrato formal entre o cliente do servi\u00e7o e seu fornecedor, contendo a descri\u00e7\u00e3o do servi\u00e7o, direitos e obriga\u00e7\u00f5es das partes e, o mais importante, o n\u00edvel de qualidade acordado para a presta\u00e7\u00e3o desse servi\u00e7o.<\/p>\n<p>SLO \u2014 \u00e9 o objetivo de n\u00edvel de servi\u00e7o: um valor alvo ou um intervalo de valores para o n\u00edvel de servi\u00e7o, que \u00e9 medido pelo SLI. O valor normal para o SLO \u00e9 'SLI \u2264 valor alvo' ou 'limite inferior \u2264 SLI \u2264 limite superior'. <\/p>\n<p>O SLI \u00e9 um indicador de n\u00edvel de servi\u00e7o \u2014 uma medida quantitativa bem definida de um aspecto do n\u00edvel de servi\u00e7o fornecido. Para a maioria dos servi\u00e7os, o SLI chave \u00e9 o tempo de resposta \u2014 quanto tempo leva para retornar uma resposta a uma solicita\u00e7\u00e3o. Outros SLIs comuns incluem a taxa de erros, geralmente expressa como a propor\u00e7\u00e3o de todas as solicita\u00e7\u00f5es recebidas, e a capacidade do sistema, geralmente medida em requisi\u00e7\u00f5es por segundo.<\/p><\/blockquote>\n<p><\/p>\n<p><strong>Primeiro, n\u00f3s destruiremos os avi\u00f5es, e as garotas, as garotas vir\u00e3o depois...<\/strong><\/p>\n<p><\/p>\n<p>Fatores internos e externos come\u00e7aram a 'estragar' o SLO desde os primeiros minutos. Os administradores foram atingidos por tudo \u2014 erros dos desenvolvedores, falhas na infraestrutura, influxos de visitantes e ataques DDoS. Tudo que prejudica o SLO. <\/p>\n<p><\/p>\n<p><img decoding=\"async\" alt=\"Slurm SRE. Uma experi\u00eancia cont\u00ednua com especialistas da Booking.com e Google.com\" src=\"\/wp-content\/uploads\/2020\/02\/b40305470369f0a40692214fa9f68f2c.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<em>- Caros participantes, estou aqui para alegr\u00e1-los, em primeiro lugar, tudo est\u00e1 caindo... tudo!<\/em><\/p>\n<p><\/p>\n<p>No decorrer do evento, os palestrantes discutiram resili\u00eancia, or\u00e7amento de erros, pr\u00e1ticas de teste, gerenciamento de interrup\u00e7\u00f5es e carga operacional.<\/p>\n<p><\/p>\n<p><strong>N\u00e3o somos trabalhadores manuais, n\u00e3o somos carpinteiros...<\/strong><\/p>\n<p><\/p>\n<p>Aqui, os participantes come\u00e7aram a consertar - o principal \u00e9 entender por onde come\u00e7ar primeiro. <\/p>\n<p><\/p>\n<p><img decoding=\"async\" alt=\"Slurm SRE. Uma experi\u00eancia cont\u00ednua com especialistas da Booking.com e Google.com\" src=\"\/wp-content\/uploads\/2020\/02\/c55d8d81dd6c945e399c82e23708fc62.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<em>\u00ab- Deus, eu nunca vi algo quebrar assim, nessa forma e nessa posi\u00e7\u00e3o!\u00bb<\/em><\/p>\n<p><\/p>\n<p>E ent\u00e3o, ocorreu uma falha. O servi\u00e7o de processamento de pagamentos caiu. Como agir para restaurar a funcionalidade no menor tempo poss\u00edvel?<\/p>\n<p><\/p>\n<p><img decoding=\"async\" alt=\"Slurm SRE. Uma experi\u00eancia cont\u00ednua com especialistas da Booking.com e Google.com\" src=\"\/wp-content\/uploads\/2020\/02\/821795a5de152b7500c1b8a7bf08321d.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<em>Os especialistas, olhando carinhosamente para os participantes, preparam a pr\u00f3xima armadilha.<\/em><\/p>\n<p><\/p>\n<p>Cada equipe organiza o trabalho do grupo para eliminar a falha - convocam colegas, informam os interessados (stakeholders). Ao mesmo tempo, definem prioridades. Assim, os participantes praticaram trabalhar sob press\u00e3o em condi\u00e7\u00f5es de tempo extremamente limitado.<\/p>\n<p><\/p>\n<p><img decoding=\"async\" alt=\"Slurm SRE. Uma experi\u00eancia cont\u00ednua com especialistas da Booking.com e Google.com\" src=\"\/wp-content\/uploads\/2020\/02\/db5502dcf79f693895027d7185f37e79.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<em>\u00ab- Que tipo de horror \u00e9 esse?!\u00bb<\/em><\/p>\n<p><\/p>\n<p><strong>Expiraram\u2026 e finalizaram o exerc\u00edcio.<\/strong><\/p>\n<p><\/p>\n<p>Com os palestrantes, ap\u00f3s cada problema resolvido e o site temporariamente estabilizado, as equipes analisavam os incidentes do ponto de vista SRE. Analisavam detalhadamente os problemas - causas e como foram solucionados. Ap\u00f3s isso, tanto em equipe quanto coletivamente, tomavam decis\u00f5es sobre como prevenir futuros incidentes: como melhorar o monitoramento, como mudar a arquitetura adequadamente, como ajustar a abordagem ao desenvolvimento e opera\u00e7\u00e3o, como corrigir os regulamentos. Os palestrantes demonstraram a pr\u00e1tica de realizar an\u00e1lises p\u00f3s-morte. <\/p>\n<p><\/p>\n<p><img decoding=\"async\" alt=\"Slurm SRE. Uma experi\u00eancia cont\u00ednua com especialistas da Booking.com e Google.com\" src=\"\/wp-content\/uploads\/2020\/02\/0574ff085c8d9c73c6ea84b52735cac1.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<em>\u00ab- Quem mais quer sofrimento! - Eu!\u00bb<\/em><\/p>\n<p><\/p>\n<p>No painel eletr\u00f4nico, os sucessos das equipes eram registrados de forma rigorosa e clara. <\/p>\n<p><\/p>\n<p><img decoding=\"async\" alt=\"Slurm SRE. Uma experi\u00eancia cont\u00ednua com especialistas da Booking.com e Google.com\" src=\"\/wp-content\/uploads\/2020\/02\/033f5c167a26252b223d9ce172ced901.png\" style=\"display:block;margin: 0 auto;\" \/><\/p>\n<p><\/p>\n<p>Para os primeiros lugares - pr\u00eamio dos stakeholders.<\/p>\n<p><\/p>\n<p><img decoding=\"async\" alt=\"Slurm SRE. Uma experi\u00eancia cont\u00ednua com especialistas da Booking.com e Google.com\" src=\"\/wp-content\/uploads\/2020\/02\/9f0e0272bcbfc4f93ea4d83a520eed37.png\" style=\"display:block;margin: 0 auto;\" \/><\/p>\n<p>Fonte: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/southbridge\/blog\/487110\/\">habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u041d\u0430\u0448\u0430 \u043a\u043e\u043c\u0430\u043d\u0434\u0430 \u043b\u044e\u0431\u0438\u0442 \u044d\u043a\u0441\u043f\u0435\u0440\u0438\u043c\u0435\u043d\u0442\u044b. \u041a\u0430\u0436\u0434\u044b\u0439 \u0421\u043b\u0451\u0440\u043c \u2014 \u044d\u0442\u043e \u043d\u0435 \u0441\u0442\u0430\u0442\u0438\u0447\u043d\u043e\u0435 \u043f\u043e\u0432\u0442\u043e\u0440\u0435\u043d\u0438\u0435 \u043f\u0440\u0435\u0434\u044b\u0434\u0443\u0449\u0438\u0445, \u0430 \u043e\u0441\u043c\u044b\u0441\u043b\u0435\u043d\u0438\u0435 \u043e\u043f\u044b\u0442\u0430 \u0438 \u043f\u0435\u0440\u0435\u0445\u043e\u0434 \u043e\u0442 \u0445\u043e\u0440\u043e\u0448\u0435\u0433\u043e \u043a \u043b\u0443\u0447\u0448\u0435\u043c\u0443. \u041d\u043e \u0441\u043e \u0421\u043b\u0451\u0440\u043c\u043e\u043c SRE \u043c\u044b \u0440\u0435\u0448\u0438\u043b\u0438 \u043f\u0440\u0438\u043c\u0435\u043d\u0438\u0442\u044c \u0430\u0431\u0441\u043e\u043b\u044e\u0442\u043d\u043e \u043d\u043e\u0432\u044b\u0439 \u0444\u043e\u0440\u043c\u0430\u0442 \u2014 \u0434\u0430\u0442\u044c \u0443\u0447\u0430\u0441\u0442\u043d\u0438\u043a\u0430\u043c \u0443\u0441\u043b\u043e\u0432\u0438\u044f, \u043c\u0430\u043a\u0441\u0438\u043c\u0430\u043b\u044c\u043d\u043e \u043f\u0440\u0438\u0431\u043b\u0438\u0436\u0451\u043d\u043d\u044b\u0435 \u043a \u00ab\u0431\u043e\u0435\u0432\u044b\u043c\u00bb. \u0415\u0441\u043b\u0438 \u043a\u0440\u0430\u0442\u043a\u043e \u043e\u0431\u0440\u0438\u0441\u043e\u0432\u0430\u0442\u044c, \u0447\u0435\u043c \u043c\u044b \u0437\u0430\u043d\u0438\u043c\u0430\u043b\u0438\u0441\u044c \u043d\u0430 \u0438\u043d\u0442\u0435\u043d\u0441\u0438\u0432\u0435: \u00ab\u0421\u0442\u0440\u043e\u0438\u043c, \u043b\u043e\u043c\u0430\u0435\u043c, \u0447\u0438\u043d\u0438\u043c, \u0438\u0437\u0443\u0447\u0430\u0435\u043c\u00bb. 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