{"id":69613,"date":"2020-02-21T02:56:46","date_gmt":"2020-02-20T23:56:46","guid":{"rendered":"https:\/\/prohoster.info\/blog\/preimushhestva-3sh-pri-postroenii-raspredelennoj-seti"},"modified":"2020-03-03T16:14:46","modified_gmt":"2020-03-03T13:14:46","slug":"preimushhestva-3sh-pri-postroenii-raspredelennoj-seti","status":"publish","type":"post","link":"https:\/\/prohoster.info\/pt\/blog\/administrirovanie\/preimushhestva-3sh-pri-postroenii-raspredelennoj-seti","title":{"rendered":"Vantagens da arquitetura 3CX na constru\u00e7\u00e3o de uma rede distribu\u00edda","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>As organiza\u00e7\u00f5es que possuem v\u00e1rias filiais, cedo ou tarde, precisam escolher uma solu\u00e7\u00e3o capaz de manter uma \u00fanica rede telef\u00f4nica para a comunica\u00e7\u00e3o entre os departamentos remotos.<\/p>\n<p>Os principais fatores que influenciam a escolha da empresa:<\/p>\n<ul>\n<li>aus\u00eancia de tarifas nos chamados entre escrit\u00f3rios;<\/li>\n<li>alta disponibilidade e confiabilidade da solu\u00e7\u00e3o;<\/li>\n<li>alta qualidade na comunica\u00e7\u00e3o de voz;<\/li>\n<li>aus\u00eancia de perda de tempo ao se comunicar com outros escrit\u00f3rios.<\/li>\n<\/ul>\n<p>\nA maioria das modernas PABX IP resolve a tarefa em um n\u00edvel b\u00e1sico: por exemplo, um funcion\u00e1rio de Yekaterinburg pode sempre ligar gratuitamente para colegas em Minsk ou Krasnodar. As principais dificuldades aparecer\u00e3o nos detalhes. Por exemplo, os funcion\u00e1rios n\u00e3o ver\u00e3o os status dos ramais em outros escrit\u00f3rios, n\u00e3o poder\u00e3o transferir chamadas para colegas de outra cidade, e os pedidos recebidos n\u00e3o ser\u00e3o colocados em uma fila comum, etc. Isso cria problemas tanto quando diferentes etapas de um processo de neg\u00f3cios ocorrem em diferentes escrit\u00f3rios, quanto no caso de call centers distribu\u00eddos que resolvem uma \u00fanica tarefa.<br \/>\n<noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><br \/>\nEssas quest\u00f5es e muitas outras tarefas s\u00e3o resolvidas com sucesso atrav\u00e9s do PABX IP 3CX, implantado em <a class=\"wpil_keyword_link\" href=\"https:\/\/prohoster.info\/pt\/server\/dts-dronten\/\"   title=\"servidor\" data-wpil-keyword-link=\"linked\"  data-wpil-monitor-id=\"2573\">servidor<\/a> local do cliente ou na nuvem:<\/p>\n<ul>\n<li>a uni\u00e3o de n\u00fameros internos em todos os escrit\u00f3rios em um plano de numera\u00e7\u00e3o comum (com qualquer divis\u00e3o em grupos e em qualquer sequ\u00eancia) ou, inversamente, sua inclus\u00e3o em diferentes planos de numera\u00e7\u00e3o, conforme exigido pelos processos de neg\u00f3cios;<\/li>\n<li>roteamento de chamadas por grupos em diferentes filiais;<\/li>\n<li>um IVR unificado dentro de um plano de numera\u00e7\u00e3o geral;<\/li>\n<li>estacionamento de chamadas dentro de um plano de numera\u00e7\u00e3o comum;<\/li>\n<li>transfer\u00eancia de chamadas dentro de um plano de numera\u00e7\u00e3o comum;<\/li>\n<li>status BLF vis\u00edveis para todos os usu\u00e1rios.<\/li>\n<\/ul>\n<p>\nVamos considerar o \u00faltimo ponto com um exemplo espec\u00edfico. Ao usar PABXs que n\u00e3o conseguem transmitir status uns aos outros, o campo de bot\u00f5es DSS com BLF no telefone Yealink SIP-T48G, incluindo n\u00fameros tanto do 'escrit\u00f3rio dom\u00e9stico' quanto de outras cidades, ficar\u00e1 assim:<\/p>\n<p><img decoding=\"async\" alt=\"Vantagens da arquitetura 3CX na constru\u00e7\u00e3o de uma rede distribu\u00edda\" src=\"\/wp-content\/uploads\/2020\/02\/4e50433dbb0b53dedb83cb65c2ca2406.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nOs n\u00fameros dos colegas de fora da cidade s\u00e3o marcados em cinza, e seus status n\u00e3o s\u00e3o exibidos. O 3CX resolve com sucesso essa tarefa tamb\u00e9m. Ele ficar\u00e1 assim, j\u00e1 sem valores cinzas:<\/p>\n<p><img decoding=\"async\" alt=\"Vantagens da arquitetura 3CX na constru\u00e7\u00e3o de uma rede distribu\u00edda\" src=\"\/wp-content\/uploads\/2020\/02\/a42bfa174cb1a73df6ec5ccccad07e76.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nExistem v\u00e1rias outras vantagens ao usar uma PABX IP (3CX) na rede de filiais, em vez de uma central telef\u00f4nica f\u00edsica:<\/p>\n<ul>\n<li><b>aus\u00eancia de custos com log\u00edstica<\/b>: n\u00e3o \u00e9 necess\u00e1rio enviar fisicamente as centrais telef\u00f4nicas (CTIs) para todos os escrit\u00f3rios;<\/li>\n<li><b>aus\u00eancia de necessidade de pessoal adicional<\/b>: a configura\u00e7\u00e3o remota elimina a necessidade da presen\u00e7a de um engenheiro treinado no escrit\u00f3rio da filial;<\/li>\n<li><b>configura\u00e7\u00e3o abrangente<\/b>: o 3CX possui uma l\u00f3gica de configura\u00e7\u00e3o abrangente para as centrais telef\u00f4nicas IP (centro de computa\u00e7\u00e3o comum), enquanto o uso de v\u00e1rias centrais telef\u00f4nicas f\u00edsicas impossibilita a realiza\u00e7\u00e3o de configura\u00e7\u00f5es \u00fanicas;<\/li>\n<li><b>configura\u00e7\u00e3o simples<\/b>: a configura\u00e7\u00e3o do 3CX \u00e9 muito mais f\u00e1cil gra\u00e7as a uma interface de administra\u00e7\u00e3o unificada (gest\u00e3o a partir de uma \u00fanica janela);<\/li>\n<li><b>monitoramento da infraestrutura<\/b>: o 3CX permite monitorar a infraestrutura em uma rede de filiais distribu\u00eddas (status de troncos externos e linhas internas, carga de recursos, registro de log) e enviar notifica\u00e7\u00f5es por e-mail em determinados eventos;<\/li>\n<li><b>atualiza\u00e7\u00e3o simples do sistema<\/b>: com o 3CX, a transi\u00e7\u00e3o gradual de uma rede telef\u00f4nica obsoleta para comunica\u00e7\u00f5es modernas de \u00e1udio e v\u00eddeo IP ocorre de forma suave e sem custos excessivos; a atualiza\u00e7\u00e3o da central telef\u00f4nica com a integra\u00e7\u00e3o de todos os canais necess\u00e1rios (SIP, E1, TFOP, etc.) pode ser realizada a qualquer momento e em qualquer quantidade.<\/li>\n<\/ul>\n<p>\n<img decoding=\"async\" alt=\"Vantagens da arquitetura 3CX na constru\u00e7\u00e3o de uma rede distribu\u00edda\" src=\"\/wp-content\/uploads\/2020\/02\/73f9c368f6227958fef36069dd314fa7.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nFalando sobre o uso do 3CX em v\u00e1rios escrit\u00f3rios, consideremos dois cen\u00e1rios principais:<\/p>\n<ul>\n<li>uma \u2018grande\u2019 central telef\u00f4nica IP para todo o grupo de assinantes;<\/li>\n<li>uma \u2018pequena\u2019 central telef\u00f4nica IP em cada departamento.<\/li>\n<\/ul>\n<p>\nNa implementa\u00e7\u00e3o desses cen\u00e1rios, existem diferen\u00e7as tanto t\u00e9cnicas quanto econ\u00f4micas.<\/p>\n<h4>Custo<\/h4>\n<p>\nVamos considerar uma organiza\u00e7\u00e3o com um escrit\u00f3rio central de 100 funcion\u00e1rios, dois call centers com 20 operadores nas regi\u00f5es e um centro de P&amp;D remoto com 50 engenheiros.<\/p>\n<p>Ao instalar uma \u00fanica central telef\u00f4nica IP, \u00e9 necess\u00e1rio considerar o n\u00famero de funcion\u00e1rios (cerca de 200), a alta densidade de chamadas (call centers) e as funcionalidades necess\u00e1rias para o call center. A licen\u00e7a do 3CX Enterprise para 64 chamadas simult\u00e2neas, com um pre\u00e7o de varejo estimado em 326.232 rublos por ano, atende \u00e0s exig\u00eancias.<\/p>\n<p>No caso de centrais telef\u00f4nicas IP distribu\u00eddas, pode-se encontrar que alguns departamentos necessitam de um conjunto completo de funcionalidades, enquanto outros estar\u00e3o satisfeitos apenas com recursos b\u00e1sicos (baixo volume de chamadas, principalmente chamadas de sa\u00edda). Um c\u00e1lculo aproximado seria o seguinte:<\/p>\n<p><img decoding=\"async\" alt=\"Vantagens da arquitetura 3CX na constru\u00e7\u00e3o de uma rede distribu\u00edda\" src=\"\/wp-content\/uploads\/2020\/02\/59190fff7572251bb4f203cb3f6d6b66.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nH\u00e1 uma economia de 73.140 rublos por ano.<\/p>\n<p>Se considerarmos um exemplo mais simples \u2014 dois escrit\u00f3rios absolutamente id\u00eanticos \u2014 podemos notar que, por exemplo, dois PABXs IP com 16 chamadas simult\u00e2neas custam 11,5% menos do que um PABX IP com 32 chamadas simult\u00e2neas.<\/p>\n<h4>Implementa\u00e7\u00e3o t\u00e9cnica<\/h4>\n<p>\nEm ambos os exemplos, \u00e9 preciso levar em conta uma s\u00e9rie de limita\u00e7\u00f5es:<\/p>\n<ul>\n<li>necessidade de configurar dois PABXs IP (podendo haver custos adicionais e gasto de tempo);<\/li>\n<li>n\u00e3o \u00e9 poss\u00edvel controlar a distribui\u00e7\u00e3o da carga. Por exemplo, em dois escrit\u00f3rios em fusos hor\u00e1rios diferentes, pode haver no m\u00e1ximo 100 chamadas simult\u00e2neas, mas separadamente (nos per\u00edodos de pico n\u00e3o coincidentes) \u2014 80 cada.<\/li>\n<\/ul>\n<p>\nUma das vantagens de usar v\u00e1rios PABXs IP em servidores diferentes \u00e9 o potencial aumento da resili\u00eancia do sistema como um todo. Se um servidor falhar ou houver falta de internet em uma das unidades, as outras poder\u00e3o se comunicar entre si por outras rotas. As linhas externas tamb\u00e9m podem ser configuradas de forma independente.<\/p>\n<p><img decoding=\"async\" alt=\"Vantagens da arquitetura 3CX na constru\u00e7\u00e3o de uma rede distribu\u00edda\" src=\"\/wp-content\/uploads\/2020\/02\/ba41b5f2bab7bfda80cc440cadcaa3f7.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<\/p>\n<h4>Conclus\u00e3o<\/h4>\n<p>\nIndependentemente do esquema de conex\u00e3o, a 3CX oferece ao usu\u00e1rio amplas possibilidades funcionais, incluindo op\u00e7\u00f5es especializadas para diferentes setores de neg\u00f3cios (como hot\u00e9is e call centers).<\/p>\n<p>Al\u00e9m disso, a possibilidade de realizar webconfer\u00eancias com at\u00e9 250 participantes, bem como recursos \u00fateis para funcion\u00e1rios m\u00f3veis, torna as solu\u00e7\u00f5es da 3CX bastante atraentes para empresas modernas que utilizam ativamente meios de comunica\u00e7\u00e3o unificada. Assim, o sistema de comunica\u00e7\u00e3o corporativa baseado em solu\u00e7\u00f5es da 3CX proporciona uma \u00f3tima combina\u00e7\u00e3o de investimento e volume de tarefas solucionadas.<\/p>\n<p class=\"for_users_only_msg\">Apenas usu\u00e1rios registrados podem participar da pesquisa. <noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/auth\/login\/\">Entre<\/a><\/noindex>, por favor.<\/p>\n<h2 class=\"default-block__polling-title\">Qual PABX voc\u00ea utiliza?<\/h2>\n<ul class=\"poll-result\">\n<li class=\"poll-result__item\">\n<p>                <strong class=\"poll-result__data-percent  poll-result__data-percent_winner\">61,5%<\/strong>Software<\/p>\n<\/li>\n<li class=\"poll-result__item\">\n<p>                <strong class=\"poll-result__data-percent\">30,8%<\/strong>Hardware<\/p>\n<\/li>\n<li class=\"poll-result__item\">\n<p>                <strong class=\"poll-result__data-percent\">7,7%<\/strong>Virtual<\/p>\n<\/li>\n<\/ul>\n<p>    Votaram 13 usu\u00e1rios. 4 usu\u00e1rios se abstiveram.<br \/>\n<br \/>Fonte: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/post\/489072\/\">habr.com<\/a> <\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u041e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u044f\u043c, \u0438\u043c\u0435\u044e\u0449\u0438\u043c \u043d\u0435\u0441\u043a\u043e\u043b\u044c\u043a\u043e \u0444\u0438\u043b\u0438\u0430\u043b\u043e\u0432, \u0440\u0430\u043d\u043e \u0438\u043b\u0438 \u043f\u043e\u0437\u0434\u043d\u043e \u043f\u0440\u0438\u0445\u043e\u0434\u0438\u0442\u0441\u044f \u0432\u044b\u0431\u0438\u0440\u0430\u0442\u044c \u0440\u0435\u0448\u0435\u043d\u0438\u0435, \u0441\u043f\u043e\u0441\u043e\u0431\u043d\u043e\u0435 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u0438\u0432\u0430\u0442\u044c \u0435\u0434\u0438\u043d\u0443\u044e \u0442\u0435\u043b\u0435\u0444\u043e\u043d\u043d\u0443\u044e \u0441\u0435\u0442\u044c \u0434\u043b\u044f \u0441\u0432\u044f\u0437\u0438 \u0443\u0434\u0430\u043b\u0435\u043d\u043d\u044b\u0445 \u043f\u043e\u0434\u0440\u0430\u0437\u0434\u0435\u043b\u0435\u043d\u0438\u0439. \u041e\u0441\u043d\u043e\u0432\u043d\u044b\u0435 \u0444\u0430\u043a\u0442\u043e\u0440\u044b, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u0432\u043b\u0438\u044f\u044e\u0442 \u043d\u0430 \u0432\u044b\u0431\u043e\u0440 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438: \u043e\u0442\u0441\u0443\u0442\u0441\u0442\u0432\u0438\u0435 \u043f\u043b\u0430\u0442\u044b \u0437\u0430 \u0437\u0432\u043e\u043d\u043a\u0438 \u043c\u0435\u0436\u0434\u0443 \u043e\u0444\u0438\u0441\u0430\u043c\u0438; \u043e\u0442\u043a\u0430\u0437\u043e\u0443\u0441\u0442\u043e\u0439\u0447\u0438\u0432\u043e\u0441\u0442\u044c \u0438 \u043d\u0430\u0434\u0435\u0436\u043d\u043e\u0441\u0442\u044c \u0440\u0435\u0448\u0435\u043d\u0438\u044f; \u0432\u044b\u0441\u043e\u043a\u043e\u0435 \u043a\u0430\u0447\u0435\u0441\u0442\u0432\u043e \u0433\u043e\u043b\u043e\u0441\u043e\u0432\u044b\u0445 \u043a\u043e\u043c\u043c\u0443\u043d\u0438\u043a\u0430\u0446\u0438\u0439; \u043e\u0442\u0441\u0443\u0442\u0441\u0442\u0432\u0438\u0435 \u043f\u043e\u0442\u0435\u0440\u044c \u0432\u0440\u0435\u043c\u0435\u043d\u0438 \u043f\u0440\u0438 \u0441\u0432\u044f\u0437\u0438 \u0441 \u0434\u0440\u0443\u0433\u0438\u043c\u0438 \u043e\u0444\u0438\u0441\u0430\u043c\u0438. \u0411\u043e\u043b\u044c\u0448\u0438\u043d\u0441\u0442\u0432\u043e \u0441\u043e\u0432\u0440\u0435\u043c\u0435\u043d\u043d\u044b\u0445 IP-\u0410\u0422\u0421 \u0440\u0435\u0448\u0430\u044e\u0442 \u0437\u0430\u0434\u0430\u0447\u0443 \u043d\u0430 \u0431\u0430\u0437\u043e\u0432\u043e\u043c [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":69614,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[688],"tags":[],"class_list":["post-69613","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-administrirovanie"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.3 - 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