{"id":30668,"date":"2019-10-31T21:36:48","date_gmt":"2019-10-31T18:36:48","guid":{"rendered":"https:\/\/prohoster.info\/blog\/predstavlyaem-3cx-v16-s-kommunikatsionnym-vidzhetom-dlya-sajta\/"},"modified":"2019-10-31T21:36:48","modified_gmt":"2019-10-31T18:36:48","slug":"predstavlyaem-3cx-v16-s-kommunikatsionnym-vidzhetom-dlya-sajta","status":"publish","type":"post","link":"https:\/\/prohoster.info\/ro\/blog\/administrirovanie\/predstavlyaem-3cx-v16-s-kommunikatsionnym-vidzhetom-dlya-sajta","title":{"rendered":"V\u0103 prezent\u0103m 3CX V16 cu widgetul de comunicare pentru site","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>S\u0103pt\u0103m\u00e2na trecut\u0103, am lansat 3CX v16 \u0219i widgetul de comunica\u021bie 3CX Live Chat &amp; Talk, care poate func\u021biona cu orice site web, nu doar pe CMS WordPress.<\/p>\n<p>3CX v16 permite clien\u021bilor s\u0103 contacteze rapid compania dvs., oferind tehnologii puternice \u0219i eficiente pentru gestionarea apelurilor - un centru de apeluri cu distribuirea apelurilor \u00een func\u021bie de calificarea operatorilor, un serviciu web pentru monitorizarea calit\u0103\u021bii serviciului (SLA) \u0219i o gestionare \u00eembun\u0103t\u0103\u021bit\u0103 a \u00eenregistr\u0103rilor conversa\u021biilor.<\/p>\n<p>Pe l\u00e2ng\u0103 centrul de contact, noua 3CX a ob\u021binut o performan\u021b\u0103 crescut\u0103, noi tehnologii de securitate, instrumente de administrare \u00eembun\u0103t\u0103\u021bite, chat, videoconferin\u021be \u0219i integrare cu Office 365. Este primul sistem de comunica\u021bie din industrie care func\u021bioneaz\u0103 cu succes pe Raspberry Pi.<noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><\/p>\n<h3>Widgetul de comunica\u021bie 3CX Live Chat &amp; Talk<\/h3>\n<p>\n<img decoding=\"async\" alt=\"V\u0103 prezent\u0103m 3CX V16 cu widgetul de comunicare pentru site\" src=\"\/wp-content\/uploads\/2019\/03\/032fb3b37ddaeca844ac262f1ea2373e.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\nNoul widget de comunica\u021bie 3CX Live Chat &amp; Talk permite vizitatorului site-ului s\u0103 \u00eenceap\u0103 un chat, s\u0103 fac\u0103 un apel sau un apel video c\u0103tre departamentul dvs. de v\u00e2nz\u0103ri cu un singur click. Este cea mai simpl\u0103, 'direct\u0103' \u0219i complet gratuit\u0103 modalitate de comunicare, care, de asemenea, este u\u0219or de 'gestionat' de angaja\u021bii dvs. Unicitatea abord\u0103rii 3CX const\u0103 \u00een faptul c\u0103 chatul poate fi oric\u00e2nd transformat \u00eentr-un apel vocal - f\u0103r\u0103 un apel telefonic separat, c\u00e2nd clientul poate ajunge la o alt\u0103 persoan\u0103. Afacerea dvs. ob\u021bine clien\u021bi noi \u0219i loiali, iar angaja\u021bii nu trebuie s\u0103 \u00eenve\u021be un 'chat pentru site' de la ter\u021bi, care necesit\u0103 \u0219i o plat\u0103 lunar\u0103.<\/p>\n<p>Widgetul 3CX Live Chat &amp; Talk este disponibil ca plugin WordPress \u0219i ca set de scripturi pentru orice CMS. Pute\u021bi personaliza widgetul pentru a se potrivi cu designul site-ului sau cu a\u0219tept\u0103rile vizitatorilor dvs. De exemplu, pute\u021bi seta un mesaj de \u00eent\u00e2mpinare personalizat, numele managerilor care r\u0103spund la \u00eentreb\u0103ri, permite sau interzice apelurile video etc.<\/p>\n<p>Instalarea widgetului este foarte simpl\u0103 \u0219i const\u0103 \u00een 3 pa\u0219i:<\/p>\n<ol>\n<li>Seta\u021bi parametrii widgetului \u00een interfa\u021ba de gestionare 3CX pentru a configura canalul de comunica\u021bie \u00eentre PBX \u0219i site.\n<\/li>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/downloads-global.3cx.com\/downloads\/misc\/3cxlivechattalk.zip\">Desc\u0103rca\u021bi<\/a><\/noindex> fi\u0219ierele widgetului \u0219i seta\u021bi parametrii \u0219i culorile conform designului site-ului dvs.\n<\/li>\n<li>Copia\u021bi CSS \u00een con\u021binutul HTML al site-ului.\n<\/li>\n<\/ol>\n<p>\n<noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/docs\/website-live-chat-talk\/\">Instruc\u021biuni pentru instalare \u0219i configurare<\/a><\/noindex>. Pentru site-urile pe CMS WordPress, este mai simplu s\u0103 folosi\u021bi <noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/3cx\/blog\/436802\/\">pluginul gata f\u0103cut<\/a><\/noindex>.<\/p>\n<h3>Centrul de apeluri integrat actualizat<\/h3>\n<p>\n3CX v16 vine cu un modul de call center complet reproiectat, inclus \u00een <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.ru\/ip-pbx\/edition-comparison\/\">edi\u021biile Pro \u0219i Enterprise<\/a><\/noindex>:<\/p>\n<ul>\n<li>Distribu\u021bia apelurilor primite \u00een func\u021bie de calificarea operatorului.\n<\/li>\n<li>Integrarea serverului REST API cu majoritatea sistemelor CRM populare, inclusiv <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.ru\/docs\/1c-crm-integration\/\">1C: Enterprise<\/a><\/noindex>, <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/docs\/bitrix24-crm-integration\/\">Bitrix24<\/a><\/noindex>, <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/docs\/amocrm-pbx-integration\/\">amoCRM<\/a><\/noindex>, \u00eenregistrarea apelului \u00een fi\u0219a clientului.\n<\/li>\n<li>Integrarea REST API cu bazele de date <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/docs\/sql-database-pbx-integration\/\">MS SQL Server, MySQL, PostgreSQL<\/a><\/noindex>.\n<\/li>\n<li>Monitorizarea calit\u0103\u021bii serviciului (SLA) \u00eentr-o fereastr\u0103 separat\u0103 a Panoului operatorului.\n<\/li>\n<li>Rapoarte actualizate despre performan\u021ba operatorilor.\n<\/li>\n<li>Gestionare \u00eembun\u0103t\u0103\u021bit\u0103 a \u00eenregistr\u0103rilor apelurilor:\n<\/li>\n<\/ul>\n<p><\/p>\n<h3>Server de chat corporativ \u0219i softphone WebRTC<\/h3>\n<p>\n<img decoding=\"async\" alt=\"V\u0103 prezent\u0103m 3CX V16 cu widgetul de comunicare pentru site\" src=\"\/wp-content\/uploads\/2019\/03\/24d5cc4af3c76f1dd76e2e0c2e37f818.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\n3CX v16 permite comunicarea eficient\u0103 datorit\u0103 instrumentelor moderne de comunicare pentru afaceri:<\/p>\n<ul>\n<li>Softphone bazat pe browser cu tehnologia WebRTC permite apeluri direct din browserele Chrome \u0219i Firefox. De asemenea, poate controla telefonul IP desktop sau softphone-ul mobil 3CX, extinz\u00e2nd astfel func\u021bionalitatea acestora.\n<\/li>\n<li>Integrare complet\u0103 cu <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/docs\/office-365-integration\/\">Office 365<\/a><\/noindex>, inclusiv sincronizarea contactelor \u0219i a st\u0103rii utilizatorilor. Integrarea func\u021bioneaz\u0103 pe serverul central al PABX-ului. Toate abonamentele Office 365 sunt acceptate.\n<\/li>\n<li>Chat corporativ \u00eembun\u0103t\u0103\u021bit - ad\u0103ugat\u0103 transmiterea de imagini, fi\u0219iere \u0219i emoji.\n<\/li>\n<li>Suport pentru dialerele din unele CRM-uri, \u00een special Salesforce, care permit apeluri direct din interfa\u021ba sistemului CRM.\n<\/li>\n<\/ul>\n<p><\/p>\n<h3>Func\u021bii noi pentru videoconferin\u021be 3CX WebMeeting<\/h3>\n<p>\nServiciul de web-conferin\u021be gratuite WebMeeting \u00een 3CX v16 ofer\u0103, de asemenea, c\u00e2teva noi func\u021bionalit\u0103\u021bi care vor fi apreciate at\u00e2t de utilizatori, c\u00e2t \u0219i de administratori:<\/p>\n<ul>\n<li>Apel vocal de pe un telefon obi\u0219nuit \u00eentr-o web-conferin\u021b\u0103.\n<\/li>\n<li>Calitate \u00eembun\u0103t\u0103\u021bit\u0103 a videoclipurilor datorit\u0103 adapt\u0103rii dinamice a l\u0103\u021bimii de band\u0103.\n<\/li>\n<li>Re\u021bea interna\u021bional\u0103 de servere pentru videoconferin\u021be pe infrastructura Amazon \u0219i Google pentru o stabilitate ridicat\u0103 a serviciului.\n<\/li>\n<li>Partajarea ecranului PC-ului \u00een conferin\u021b\u0103 f\u0103r\u0103 instalarea de plugin-uri suplimentare.\n<\/li>\n<li>Suport pentru seturile populare \u0219i accesibile pentru videoconferin\u021be Logitech Conference Room.\n<\/li>\n<\/ul>\n<p>\nAmintim c\u0103 principalul avantaj al 3CX WebMeeting este organizarea videoconferin\u021belor \u0219i webinarilor complet gratuit \u0219i f\u0103r\u0103 a \u00eenv\u0103\u021ba un sistem str\u0103in de conferin\u021be online.<\/p>\n<h3>Func\u021bii noi pentru administratorii PABX-ului<\/h3>\n<p>\n<img decoding=\"async\" alt=\"V\u0103 prezent\u0103m 3CX V16 cu widgetul de comunicare pentru site\" src=\"\/wp-content\/uploads\/2019\/03\/93a6b88586a2c6833f14b1797079fa34.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\n3CX v16 ofer\u0103 o serie de nout\u0103\u021bi interesante pentru integratori \u0219i administratori de sistem. Toate acestea sunt destinate s\u0103 reduc\u0103 \u201edurerea de cap\u201d, adic\u0103 s\u0103 diminueze eforturile necesare pentru diagnosticare \u0219i \u00eentre\u021binerea de rutin\u0103.<\/p>\n<ul>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/docs\/manual\/pbx-instance-manager\/\">Managerul instan\u021belor 3CX (Multi Instance Manager)<\/a><\/noindex> \u2013 gestionarea \u0219i monitorizarea mai multor servere de PBX 3CX dintr-un singur portal de administrare.\n<\/li>\n<li>Sincronizarea extensiilor 3CX \u0219i a utilizatorilor Office 365 \u2013 gestionarea utilizatorilor PBX dintr-un singur punct.\n<\/li>\n<li>Securitate avansat\u0103:\n<\/li>\n<li>Instalarea 3CX pe <noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/3cx\/blog\/442130\/\">Raspberry Pi<\/a><\/noindex> pentru sisteme cu capacitate de p\u00e2n\u0103 la 8 apeluri simultane.\n<\/li>\n<li>Reducerea semnificativ\u0103 a cerin\u021belor pentru procesor \u0219i memorie pentru instalarea pe servere VPS ieftine.\n<\/li>\n<li>Statisticile protocolului RTCP pentru monitorizarea calit\u0103\u021bii VoIP.\n<\/li>\n<li>Copierea utilizatorului \u2013 crearea unui nou num\u0103r de extensie 3CX pe baza unuia existent.\n<\/li>\n<\/ul>\n<p><\/p>\n<h3>Licen\u021ba de testare 3CX Pro, licen\u021b\u0103 gratuit\u0103 pentru 8 AP \u0219i reducerea pre\u021burilor cu 40%<\/h3>\n<p>\n\u00cen noul tarif 3CX v16 <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.ru\/ordering\/pricing\/\">pre\u021bul a fost redus<\/a><\/noindex> cu 40% pentru edi\u021bia Standard \u0219i cu p\u00e2n\u0103 la 20% pentru edi\u021biile PRO \u0219i Enterprise! De asemenea, au fost ad\u0103ugate licen\u021be anuale de dimensiuni intermediare, care vor permite \u00eenceperea cu achizi\u021bionarea unui sistem mic \u0219i extinderea treptat\u0103 pe m\u0103sur\u0103 ce afacerea cre\u0219te. <\/p>\n<p>Edi\u021bia gratuit\u0103 3CX a fost extins\u0103 la 8 apeluri simultane \u0219i va r\u0103m\u00e2ne gratuit\u0103 pentru totdeauna! <b>Re\u021bine\u021bi c\u0103 <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.ru\/ip-pbx\/download-atc\/\">la desc\u0103rcarea noului sistem de pe site-ul 3CX<\/a><\/noindex> primi\u021bi versiunea complet func\u021bional\u0103 3CX Pro, care va func\u021biona timp de 40 de zile.<\/b> Apoi, va trece la 3CX Standard \u0219i va r\u0103m\u00e2ne gratuit\u0103. <\/p>\n<ul>\n<li>Edi\u021bia 3CX Standard pentru 8 apeluri simultane \u2013 gratuit\u0103 pentru totdeauna\n<\/li>\n<li>Dimensiuni suplimentare ale licen\u021belor: 24, 48, 96 \u0219i 192 AP\n<\/li>\n<li>Extinderea licen\u021bei \u2013 pl\u0103ti\u021bi doar diferen\u021ba de cost, f\u0103r\u0103 condi\u021bii suplimentare\n<\/li>\n<li>Edi\u021bia 3CX Standard nu include Cozi de apeluri, \u00eenregistrarea apelurilor, rapoarte de apeluri, trunk-uri \u00eentre sta\u021bii \u0219i integrarea cu CRM \/ Office 365.\n<\/li>\n<\/ul>\n<p><\/p>\n<h3>Planuri de dezvoltare v16<\/h3>\n<p>\n\u00centr-o prezentare video, liderul 3CX a discutat despre planurile imediate de dezvoltare a sistemului. Unele func\u021bii vor fi disponibile \u00een v16 Update 1 \u00een termen de o lun\u0103, iar altele \u2013 mai aproape de var\u0103. V\u0103 rug\u0103m s\u0103 re\u021bine\u021bi c\u0103 planurile se pot schimba, a\u0219a c\u0103 lua\u021bi-le doar \u00een considerare.<\/p>\n<ul>\n<li>Func\u021bionalit\u0103\u021bi avansate de integrare cu bazele de date SQL.\n<\/li>\n<li>\u00cembun\u0103t\u0103\u021birea chat-ului de afaceri \u2013 arhivare, traducere, interceptarea mesajelor\n<\/li>\n<li>Nou <noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/3cx\/blog\/437744\/\">mediul de programare PBX Call Flow Designer<\/a><\/noindex>.\n<\/li>\n<li>Noua 3CX SBC, care permite gestionarea telefoanelor de la distan\u021b\u0103 din interfa\u021ba 3CX.\n<\/li>\n<li>\u00cembun\u0103t\u0103\u021birea serviciilor DNS pentru compatibilitatea cu operatorii SIP.\n<\/li>\n<li>Configurare simplificat\u0103 a unui cluster de telefonie de rezerv\u0103.\n<\/li>\n<li>REST API pentru efectuarea apelurilor externe prin 3CX.\n<\/li>\n<li>Panou interactiv \u0219i personalizabil pentru call center. \u00a0\u00a0\n<\/li>\n<\/ul>\n<p><\/p>\n<h3>Instalarea 3CX v16<\/h3>\n<p><\/p>\n<ul>\n<li>\u00cen cloud \u2014 <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.ru\/ip-pbx\/download-atc\/\">ob\u021bine\u021bi o licen\u021b\u0103<\/a><\/noindex> \u00a0\u0219i utiliza\u021bi serviciul <noindex><a rel=\"nofollow\" href=\"https:\/\/pbxexpress.3cx.com\/\">PBX Express<\/a><\/noindex> pentru a lansa un sistem telefonic gratuit \u00een contul dumneavoastr\u0103 Google Cloud\n<\/li>\n<li>Pe serverul local: <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.ru\/ip-pbx\/download-atc\/\">desc\u0103rca\u021bi pentru Windows, Linux sau Raspberry Pi<\/a><\/noindex>\n<\/li>\n<\/ul>\n<p>\nVezi. <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/blog\/change-log\/phone-system-change-log\/\">jurnalul complet al modific\u0103rilor<\/a><\/noindex> \u00een noua versiune. Pute\u021bi \u00eemp\u0103rt\u0103\u0219i p\u0103rerea dumneavoastr\u0103 despre sistem pe <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.ru\/forum\/\">forumului nostru<\/a><\/noindex>!<\/p>\n<p>Prezentare \u00een limba englez\u0103.<\/p>\n<p><center><div class=\"youtube-placeholder\" data-id=\"Z421fw461qc\" onclick=\"loadVideo(this)\">\r\n        <img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/Z421fw461qc\/hqdefault.jpg\" alt=\"Reda\u021bi video\" loading=\"lazy\" width=\"480\" height=\"360\" style=\"width:100%;height:auto;\">\r\n        <div class=\"play-button\"><\/div>\r\n    <\/div><\/center><br \/>\n<br \/>Sursa: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/3cx\/blog\/446196\/\">habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u041d\u0430 \u043f\u0440\u043e\u0448\u0435\u0434\u0448\u0435\u0439 \u043d\u0435\u0434\u0435\u043b\u0435 \u043c\u044b \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u0438\u043b\u0438 \u0440\u0435\u043b\u0438\u0437 3CX v16 \u0438 \u043a\u043e\u043c\u043c\u0443\u043d\u0438\u043a\u0430\u0446\u0438\u043e\u043d\u043d\u044b\u0439 \u0432\u0438\u0434\u0436\u0435\u0442 3CX Live Chat &amp; Talk, \u043a\u043e\u0442\u043e\u0440\u044b\u0439 \u043c\u043e\u0436\u0435\u0442 \u0440\u0430\u0431\u043e\u0442\u0430\u0442\u044c \u0441 \u043b\u044e\u0431\u044b\u043c \u0432\u0435\u0431-\u0441\u0430\u0439\u0442\u043e\u043c, \u0430 \u043d\u0435 \u0442\u043e\u043b\u044c\u043a\u043e \u043d\u0430 CMS WordPress. 3CX v16 \u043f\u043e\u0437\u0432\u043e\u043b\u044f\u0435\u0442 \u043a\u043b\u0438\u0435\u043d\u0442\u0430\u043c \u0431\u044b\u0441\u0442\u0440\u043e \u0441\u0432\u044f\u0437\u044b\u0432\u0430\u0442\u044c\u0441\u044f \u0441 \u0432\u0430\u0448\u0435\u0439 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0435\u0439, \u043f\u0440\u0435\u0434\u043b\u0430\u0433\u0430\u044f \u043c\u043e\u0449\u043d\u044b\u0435 \u0438 \u044d\u0444\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u044b\u0435 \u0442\u0435\u0445\u043d\u043e\u043b\u043e\u0433\u0438\u0438 \u043e\u0431\u0440\u0430\u0431\u043e\u0442\u043a\u0438 \u043e\u0431\u0440\u0430\u0449\u0435\u043d\u0438\u0439 \u2013 \u043a\u043e\u043b\u043b-\u0446\u0435\u043d\u0442\u0440 \u0441 \u0440\u0430\u0441\u043f\u0440\u0435\u0434\u0435\u043b\u0435\u043d\u0438\u0435\u043c \u0432\u044b\u0437\u043e\u0432\u043e\u0432 \u043f\u043e \u043a\u0432\u0430\u043b\u0438\u0444\u0438\u043a\u0430\u0446\u0438\u0438 \u043e\u043f\u0435\u0440\u0430\u0442\u043e\u0440\u043e\u0432, \u0432\u0435\u0431-\u0441\u0435\u0440\u0432\u0438\u0441 \u043c\u043e\u043d\u0438\u0442\u043e\u0440\u0438\u043d\u0433\u0430 \u043a\u0430\u0447\u0435\u0441\u0442\u0432\u0430 [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":22656,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[688],"tags":[],"class_list":["post-30668","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-administrirovanie"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.2.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"\u041d\u0430 \u043f\u0440\u043e\u0448\u0435\u0434\u0448\u0435\u0439 \u043d\u0435\u0434\u0435\u043b\u0435 \u043c\u044b \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u0438\u043b\u0438 \u0440\u0435\u043b\u0438\u0437 3CX v16 \u0438 \u043a\u043e\u043c\u043c\u0443\u043d\u0438\u043a\u0430\u0446\u0438\u043e\u043d\u043d\u044b\u0439 \u0432\u0438\u0434\u0436\u0435\u0442 3CX Live Chat &amp; 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