{"id":31123,"date":"2019-10-31T21:39:36","date_gmt":"2019-10-31T18:39:36","guid":{"rendered":"https:\/\/prohoster.info\/blog\/lichnyj-opyt-kak-my-podklyuchali-mezhdunarodnuyu-telefoniyu-sravnenie-6-virtualnyh-ats\/"},"modified":"2019-10-31T21:39:36","modified_gmt":"2019-10-31T18:39:36","slug":"lichnyj-opyt-kak-my-podklyuchali-mezhdunarodnuyu-telefoniyu-sravnenie-6-virtualnyh-ats","status":"publish","type":"post","link":"https:\/\/prohoster.info\/ro\/blog\/administrirovanie\/lichnyj-opyt-kak-my-podklyuchali-mezhdunarodnuyu-telefoniyu-sravnenie-6-virtualnyh-ats","title":{"rendered":"Experien\u021b\u0103 personal\u0103. Cum am conectat telefonia interna\u021bional\u0103: compara\u021bia a 6 centrale telefonice virtuale","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p><noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/post\/447232\/\"><img decoding=\"async\" alt=\"Experien\u021b\u0103 personal\u0103. Cum am conectat telefonia interna\u021bional\u0103: compara\u021bia a 6 centrale telefonice virtuale\" src=\"\/wp-content\/uploads\/2019\/04\/161947c52894a0cdf282f109cd84f170.png\" style=\"display:block;margin: 0 auto;\" \/><\/a><\/noindex><\/p>\n<p>Nu cu mult timp \u00een urm\u0103 m-am confruntat cu necesitatea de a alege o central\u0103 telefonic\u0103 virtual\u0103. \u00cen afacerea companiei mele au avut loc unele schimb\u0103ri: au ap\u0103rut servicii noi, inclusiv cele destinate nu doar segmentului B2B, ci \u0219i B2C. Odat\u0103 cu apari\u021bia clien\u021bilor priva\u021bi, s-a dovedit c\u0103 mul\u021bi oameni prefer\u0103 \u00een continuare s\u0103 comunice prin telefon.<\/p>\n<p>Nu am o stare de startup foarte mare, dar am clien\u021bi din \u00eentreaga lume, a\u0219a c\u0103 a fost nevoie de o solu\u021bie adecvat\u0103 \u00een acest caz. De asemenea, am vrut s\u0103 colaborez la \u00eenceput cu dezvoltatori vorbitori de limb\u0103 rus\u0103. <\/p>\n<p><i>O clarificare important\u0103<\/i>: Nu aveam cuno\u0219tin\u021be \u00een domeniul telefoniei, totul a trebuit s\u0103 fie c\u0103utat de la zero, a\u0219a c\u0103 este posibil s\u0103 existe imprecizii \u00een text. V\u0103 rog s\u0103 corecta\u021bi\/suplimenta\u021bi materialul \u00een comentarii - asta \u00eel va \u00eembun\u0103t\u0103\u021bi doar.<\/p>\n<p>A\u0219adar, hai s\u0103 \u00eencepem!<br \/>\n<noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><\/p>\n<h2>Cine a participat la compara\u021bie<\/h2>\n<p>\nC\u00e2teva zile de citit recenzii \u0219i analize m-au ajutat s\u0103 formez o list\u0103 scurt\u0103 de sisteme pentru o analiz\u0103 ulterioar\u0103. Acesta include:<\/p>\n<ul>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/www.mango-office.ru\/\">Mango Office<\/a><\/noindex><\/li>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/www.telphin.ru\/products\/virtual-atc\">Telefin<\/a><\/noindex><\/li>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/zadarma.com\/ru\/\">Zadarma<\/a><\/noindex> <\/li>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/vats.megafon.ru\/\">Centrala telefonic\u0103 virtual\u0103 MegaFon<\/a><\/noindex><\/li>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/telephony.yandex.ru\/\">Yandex.Telefonie<\/a><\/noindex><\/li>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/sipuni.com\/ru_RU\/\">Sipuni<\/a><\/noindex><\/li>\n<\/ul>\n<p>\nPrincipalul aspect \u00een aceast\u0103 etap\u0103 a fost num\u0103rul mare de men\u021biuni, recenzii \u0219i articole despre aceste produse - nu voiam s\u0103 conectez un sistem nou \u0219i neexperimentat pe pia\u021b\u0103 pentru a dezvolta un nou domeniu de afaceri.<\/p>\n<h2>Comparare<\/h2>\n<p>\nDeoarece abia \u00eencepeam orice interac\u021biune cu poten\u021bialii clien\u021bi prin telefon, o func\u021bionalitate foarte \u201ecomplex\u0103\u201d a centralei nu era necesar\u0103. Mult mai important\u0103 era u\u0219urin\u021ba \u00een utilizare, flexibilitatea \u0219i, bine\u00een\u021beles, pre\u021bul. <\/p>\n<p>Iat\u0103, pe ce puncte am acordat aten\u021bie \u00een analiza mea:<\/p>\n<h2>Integr\u0103ri<\/h2>\n<p>\nCentrala telefonic\u0103 \u00een sine nu este at\u00e2t de interesant\u0103, c\u00e2t este \u00een combina\u021bie cu alte sisteme importante pentru afacere - de exemplu, CRM, instrumente pentru gestionarea proiectelor \u0219i mijloace de comunica\u021bie. De aceea, am analizat op\u021biunile disponibile ale produselor din care am ales.<\/p>\n<p>Telefonia de la \u201eYandex\u201d are dou\u0103 integr\u0103ri bine stabilite - cu Bitrix24 \u0219i amoCRM. \u00cen acela\u0219i timp, API-ul este marcat ca versiune beta. Func\u021bia este disponibil\u0103 \u00een mod de testare \u0219i \u00een tarif pe 1299 de ruble pe lun\u0103.<\/p>\n<p>Mango Office are o list\u0103 mult mai extins\u0103 de integr\u0103ri gata f\u0103cute. Acestea sunt \u00eemp\u0103r\u021bite pe categorii, de exemplu, exist\u0103 liste de integr\u0103ri cu resurse pentru anumite domenii (medicin\u0103, turism etc.). Cuiva i-ar putea fi util, dar \u00een cazul nostru 99% din aceste integr\u0103ri nu ne vor fi de folos.<\/p>\n<p>\u00cen cazul Zadarma, un avantaj este lista mai diversificat\u0103 de sisteme pentru conectare. Aceasta include nu doar CRM-uri (nu doar ruse\u0219ti, ci \u0219i interna\u021bionale), ci chiar \u0219i aplica\u021bii de mesagerie \u2013 astfel, este posibil s\u0103 trimite\u021bi notific\u0103ri, de exemplu, c\u0103 managerul a ratat un apel, direct \u00een Telegram.<\/p>\n<p>Sipuni este integrat doar cu amoCRM, pe care noi nu o folosim. Prefer Zoho. Telefin are doar 4 integr\u0103ri proprii gata f\u0103cute. Pu\u021bin mai multe are MegaFon (5), iar toate sunt orientate c\u0103tre lucrul cu diverse CRM-uri.<\/p>\n<h2>Pre\u021b<\/h2>\n<p>\nReiterez, telefonia era necesar\u0103 pentru un nou direc\u021bie de afaceri, care \u00een prezent este experimental\u0103, astfel c\u0103 nu doream s\u0103 cheltuiesc o sum\u0103 mare de bani pe infrastructura de primire a apelurilor. <\/p>\n<p>Versiunea de baz\u0103 a ATC-ului Mango Office cost\u0103 685 de ruble pe lun\u0103. Pentru ace\u0219ti bani, se ofer\u0103 trei utilizatori inclu\u0219i \u00een tarif, 3 numere cu 10 canale. \u00cen plus, func\u021biile adi\u021bionale sunt contra cost \u2013 astfel, activarea celei mai simple versiuni a call tracking-ului va costa \u00eenc\u0103 3050 ruble\/lun\u0103.<\/p>\n<p>Facturarea Yandex.Telefonie se bazeaz\u0103 pe o abordare pe pachete. Tariful de baz\u0103 \u201eStart\u201d este gratuit, trebuie s\u0103 pl\u0103ti\u021bi doar pentru apeluri \u0219i numere (un num\u0103r simplu este gratuit, apoi 180 ruble, iar taxa de abonament pentru numerele 8-800 este de 999 ruble\/lun\u0103). \u00cens\u0103 exist\u0103 pachete, de exemplu, unul dintre ele reune\u0219te toate widget-urile web, precum apelul de pe site, solicitarea unui apel \u00eenapoi etc. \u2013 pre\u021bul acestuia este de 499 ruble. Dac\u0103 este nevoie de un num\u0103r frumos \u2013 pentru el va trebui s\u0103 pl\u0103ti\u021bi suplimentar. <\/p>\n<p><img decoding=\"async\" alt=\"Experien\u021b\u0103 personal\u0103. Cum am conectat telefonia interna\u021bional\u0103: compara\u021bia a 6 centrale telefonice virtuale\" src=\"\/wp-content\/uploads\/2019\/04\/835eaea8d402d8abc4aab515dbee4c82.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\n<i>Costul numerelor \u201efrumoase\u201d \u00een serviciul \u201eYandex\u201d<\/i><\/p>\n<p>Zadarma este o ATC gratuit\u0103, taxa se percepe pentru stocarea extins\u0103 a \u00eenregistr\u0103rilor \u0219i pentru minute. Numerele \u00een sine sunt vizibil ieftine \u2013 taxa de conectare este de c\u00e2teva dolari, iar taxa de abonament pentru majoritatea \u021b\u0103rilor nu foarte exotice este de 5-10 USD (dintr-un motiv sau altul, un num\u0103r din Belarus va costa 45 USD pentru conectare \u0219i 15 USD lunar).<\/p>\n<p><img decoding=\"async\" alt=\"Experien\u021b\u0103 personal\u0103. Cum am conectat telefonia interna\u021bional\u0103: compara\u021bia a 6 centrale telefonice virtuale\" src=\"\/wp-content\/uploads\/2019\/04\/530868265562841b64e27ec75e684449.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\n<i>Lista \u021b\u0103rilor populare pentru comandarea numerelor \u00een sistemul Zadarma<\/i><\/p>\n<p>Mie mi s-a p\u0103rut c\u0103 structura tarifelor Telefin este destul de confuz\u0103. M\u0103 deranjeaz\u0103 absen\u021ba unei pagini unice cu tarife \u2013 informa\u021bia trebuie adunat\u0103 din diferite p\u0103r\u021bi ale site-ului \u2013 precum \u0219i utilizarea cuv\u00e2ntului \u201ede la\u201d \u00een multe pre\u021buri (de exemplu, servicii de la 299 ruble pe lun\u0103). Un num\u0103r din Moscova cu codul 495 cost\u0103 mai mult \u2013 1490 ruble comparativ cu 990 ruble pentru codul 499.<\/p>\n<p>La serviciul Sipuni, conectarea unui num\u0103r cost\u0103 1000 de ruble plus un abonament lunar de 266 ruble. Integrarea de baz\u0103 cu CRM-ul cost\u0103 \u00eenc\u0103 286 ruble. <\/p>\n<p>Taxa de abonament pentru utilizarea centralelor telefonice de la MegaFon este de 1000 de ruble pe lun\u0103 (indiferent dac\u0103 e\u0219ti un angajat sau 7), iar \u00eenregistrarea \u0219i stocarea apelurilor cost\u0103 la fel, integrarea cu CRM-ul cost\u00e2nd \u00eenc\u0103 500 ruble. <\/p>\n<h2>Func\u021bionalitate: apeluri interna\u021bionale, apel \u00eenapoi \u0219i call tracking<\/h2>\n<p>\nAveam nevoie s\u0103 primim apeluri de la clien\u021bi din diferite \u021b\u0103ri \u2014 cel pu\u021bin din SUA, Rusia \u0219i Europa. De asemenea, era important s\u0103 folosim func\u021bia de call tracking \u2013 derulam mai multe campanii publicitare \u0219i trebuia s\u0103 \u00een\u021belegem de unde a venit apelul. Prezen\u021ba unor func\u021bii suplimentare, cum ar fi widgeturile de apel \u00eenapoi, era de asemenea v\u0103zut\u0103 ca un avantaj \u2013 \u00een acest moment nu avem nevoie de ele, dar am dori s\u0103 avem perspectiva dezvolt\u0103rii. <\/p>\n<p>Numere interna\u021bionale am g\u0103sit doar \u00een Zadarma. \u00cen ceea ce prive\u0219te call tracking-ul, nu exist\u0103 \u00een centralele telefonice de la Yandex \u0219i MegaFon, de asemenea, pe site-ul Telphin exist\u0103 o sec\u021biune dedicat\u0103 acestei func\u021bii, <noindex>URL<\/noindex>, dar din anumite motive nu exist\u0103 pagina respectiv\u0103.<\/p>\n<p><img decoding=\"async\" alt=\"Experien\u021b\u0103 personal\u0103. Cum am conectat telefonia interna\u021bional\u0103: compara\u021bia a 6 centrale telefonice virtuale\" src=\"\/wp-content\/uploads\/2019\/04\/8511f8612621bcae24365848207067fc.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\n\u00cen toate sistemele analizate exist\u0103 \u2013 cel pu\u021bin declarat\u0103 \u2013 posibilitatea utiliz\u0103rii widgetului de apel \u00eenapoi. Informa\u021biile privind aceast\u0103 func\u021bie sunt disponibile pe toate site-urile produselor. Doar pe site-ul MegaFon se men\u021bioneaz\u0103 posibilitatea install\u0103rii widgetului pentru solicitarea apelului \u00eenapoi, dar a fost dificil de g\u0103sit. <\/p>\n<h2>Ce iese \u00een urma acesteia<\/h2>\n<p><\/p>\n<p>Sistem<br \/>\nNumere interna\u021bionale<br \/>\nAcces gratuit<br \/>\nNum\u0103rul de integr\u0103ri<br \/>\nCall tracking<br \/>\nWidget de apel \u00eenapoi<\/p>\n<p>Mango Office<br \/>\nNu<br \/>\nDa <br \/>\n(doar prin intermediul managerului \u2014 trebuie <br \/>\ns\u0103 la\u0219i o cerere \u0219i s\u0103 a\u0219tep\u021bi un apel)<br \/>\nO multitudine de servicii din industrie<br \/>\nDa <br \/>\n(3050\/lun\u0103 pentru versiunea de baz\u0103)<br \/>\nDa<\/p>\n<p>Zadarma<br \/>\nDa<br \/>\nDa (centrala este gratuit\u0103, plata este doar pentru numere)<br \/>\nCRM-uri populare <br \/>\n(inclusiv Zoho), <br \/>\nmanageri de sarcini,<br \/>\nmesagerii + API<br \/>\nDa <br \/>\n(gratuit, plat\u0103 pentru numere)<br \/>\nDa<\/p>\n<p>Telefin<br \/>\nNu<br \/>\n14 zile<br \/>\n4<br \/>\nNu<br \/>\nDa <br \/>\n(450 ruble\/lun\u0103)<\/p>\n<p>Yandex.Telefonie<br \/>\nNu<br \/>\n14 zile<br \/>\nBitrix24 + AmoCRM<br \/>\nNu<br \/>\nDa<\/p>\n<p>Centrala MegaFon<br \/>\nNu<br \/>\n14 zile<br \/>\n5<br \/>\nNu<br \/>\nDa<\/p>\n<p>Sipuni<br \/>\nNu<br \/>\n14 zile<br \/>\n1 (numai AmoCRM)<br \/>\nDa<br \/>\nDa<\/p>\n<p>\nAsta e tot. Sper c\u0103 materialul va fi util celor care, ca \u0219i mine, se confrunt\u0103 pentru prima dat\u0103 cu sarcina alegerii unei centrale telefonice pentru startup-ul lor. V\u0103 mul\u021bumesc tuturor pentru aten\u021bie!<br \/>\n<br \/>Sursa: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/post\/447232\/\">habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u041d\u0435 \u0442\u0430\u043a \u0434\u0430\u0432\u043d\u043e \u044f \u0441\u0442\u043e\u043b\u043a\u043d\u0443\u043b\u0441\u044f \u0441 \u043d\u0435\u043e\u0431\u0445\u043e\u0434\u0438\u043c\u043e\u0441\u0442\u044c\u044e \u0432\u044b\u0431\u043e\u0440\u0430 \u0432\u0438\u0440\u0442\u0443\u0430\u043b\u044c\u043d\u043e\u0439 \u0410\u0422\u0421. \u0412 \u0431\u0438\u0437\u043d\u0435\u0441\u0435 \u043c\u043e\u0435\u0439 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u043f\u0440\u043e\u0438\u0437\u043e\u0448\u043b\u0438 \u043a\u043e\u0435-\u043a\u0430\u043a\u0438\u0435 \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u044f: \u043f\u043e\u044f\u0432\u0438\u043b\u0438\u0441\u044c \u043d\u043e\u0432\u044b\u0435 \u0443\u0441\u043b\u0443\u0433\u0438, \u0432 \u0442\u043e\u043c \u0447\u0438\u0441\u043b\u0435 \u043d\u0430\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u043d\u044b\u0435 \u043d\u0435 \u0442\u043e\u043b\u044c\u043a\u043e \u043d\u0430 \u0441\u0435\u0433\u043c\u0435\u043d\u0442 b2b, \u043d\u043e \u0438 \u043d\u0430 b2c. \u0410 \u0441 \u043f\u043e\u044f\u0432\u043b\u0435\u043d\u0438\u0435\u043c \u0447\u0430\u0441\u0442\u043d\u044b\u0445 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u043e\u043a\u0430\u0437\u0430\u043b\u043e\u0441\u044c \u0438 \u0447\u0442\u043e \u043c\u043d\u043e\u0433\u0438\u0435 \u043b\u044e\u0434\u0438 \u043f\u043e-\u043f\u0440\u0435\u0436\u043d\u0435\u043c\u0443 \u043f\u0440\u0435\u0434\u043f\u043e\u0447\u0438\u0442\u0430\u044e\u0442 \u043e\u0431\u0449\u0430\u0442\u044c\u0441\u044f \u043f\u043e \u0442\u0435\u043b\u0435\u0444\u043e\u043d\u0443. \u0423 \u043c\u0435\u043d\u044f \u043d\u0435 \u0442\u0430\u043a\u043e\u0439 \u0431\u043e\u043b\u044c\u0448\u043e\u0439 \u0441\u0442\u0430\u0440\u0442\u0430\u043f, \u043d\u043e [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":23091,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[688],"tags":[],"class_list":["post-31123","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-administrirovanie"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.2.1 - aioseo.com -->\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"Yuri Gagarin\"\/>\n\t<link rel=\"canonical\" href=\"https:\/\/prohoster.info\/ro\/blog\/administrirovanie\/lichnyj-opyt-kak-my-podklyuchali-mezhdunarodnuyu-telefoniyu-sravnenie-6-virtualnyh-ats\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 5.0.2.1\" \/>\n\t\t<meta property=\"og:locale\" content=\"ro_RO\" \/>\n\t\t<meta property=\"og:site_name\" content=\"ProHoster | \u041a\u0443\u043f\u0438\u0442\u044c \u043d\u0430\u0434\u0435\u0436\u043d\u044b\u0439 \u0445\u043e\u0441\u0442\u0438\u043d\u0433 \u0434\u043b\u044f \u0441\u0430\u0439\u0442\u043e\u0432 \u0441 \u0437\u0430\u0449\u0438\u0442\u043e\u0439 \u043e\u0442 DDoS, VPS VDS \u0441\u0435\u0440\u0432\u0435\u0440\u044b\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"\ud83e\udd47\u041b\u0438\u0447\u043d\u044b\u0439 \u043e\u043f\u044b\u0442. \u041a\u0430\u043a \u043c\u044b \u043f\u043e\u0434\u043a\u043b\u044e\u0447\u0430\u043b\u0438 \u043c\u0435\u0436\u0434\u0443\u043d\u0430\u0440\u043e\u0434\u043d\u0443\u044e \u0442\u0435\u043b\u0435\u0444\u043e\u043d\u0438\u044e: \u0441\u0440\u0430\u0432\u043d\u0435\u043d\u0438\u0435 6 \u0432\u0438\u0440\u0442\u0443\u0430\u043b\u044c\u043d\u044b\u0445 \u0410\u0422\u0421 | ProHoster\" \/>\n\t\t<meta property=\"og:url\" content=\"https:\/\/prohoster.info\/ro\/blog\/administrirovanie\/lichnyj-opyt-kak-my-podklyuchali-mezhdunarodnuyu-telefoniyu-sravnenie-6-virtualnyh-ats\" \/>\n\t\t<meta property=\"og:image\" content=\"https:\/\/prohoster.info\/wp-content\/uploads\/2021\/11\/logo-350.jpg\" \/>\n\t\t<meta property=\"og:image:secure_url\" content=\"https:\/\/prohoster.info\/wp-content\/uploads\/2021\/11\/logo-350.jpg\" \/>\n\t\t<meta property=\"og:image:width\" content=\"350\" \/>\n\t\t<meta property=\"og:image:height\" content=\"350\" \/>\n\t\t<meta property=\"article:published_time\" content=\"2019-10-31T18:39:36+00:00\" \/>\n\t\t<meta property=\"article:modified_time\" content=\"2019-10-31T18:39:36+00:00\" \/>\n\t\t<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/prohoster\" \/>\n\t\t<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/prohoster\" \/>\n\t\t<!-- All in One SEO -->\n\n","aioseo_head_json":{"title":"\ud83e\udd47Experien\u021b\u0103 personal\u0103. 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