{"id":33416,"date":"2019-10-31T21:52:27","date_gmt":"2019-10-31T18:52:27","guid":{"rendered":"https:\/\/prohoster.info\/blog\/3cx-v16-update-1-beta-novye-vozmozhnosti-chata-i-call-flow-service-dlya-programmnogo-upravleniya-vyzovami\/"},"modified":"2019-10-31T21:52:27","modified_gmt":"2019-10-31T18:52:27","slug":"3cx-v16-update-1-beta-novye-vozmozhnosti-chata-i-call-flow-service-dlya-programmnogo-upravleniya-vyzovami","status":"publish","type":"post","link":"https:\/\/prohoster.info\/ro\/blog\/administrirovanie\/3cx-v16-update-1-beta-novye-vozmozhnosti-chata-i-call-flow-service-dlya-programmnogo-upravleniya-vyzovami","title":{"rendered":"3CX V16 Update 1 Beta \u2014 noi func\u021bionalit\u0103\u021bi pentru chat \u0219i Call Flow Service pentru gestionarea apelurilor prin software","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>Dup\u0103 lansarea recent\u0103 <noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/3cx\/blog\/450264\/\">3CX v16<\/a><\/noindex> am preg\u0103tit deja prima actualizare 3CX V16 Update 1 Beta. Aceasta vine cu noi func\u021bionalit\u0103\u021bi pentru chatul de afaceri \u0219i un serviciu actualizat Call Flow Service, care, \u00eempreun\u0103 cu mediul de dezvoltare Call Flow Designer (CFD), permite crearea de aplica\u021bii vocal\u0103 complexe \u00een C#.<\/p>\n<h2>Chatul de afaceri actualizat<\/h2>\n<p>\nWidgetul de comunica\u021bie <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.ru\/ip-pbx\/wordpress-live-chat-talk\/\">3CX Live Chat &amp; Talk<\/a><\/noindex> continu\u0103 s\u0103 fie dezvoltat activ. \u00cen actualizarea Update 1, widgetul \u201er\u0103m\u00e2ne\u201d activ indiferent de trecerile \u00eentre pagini \u0219i tab-uri. Astfel, vizitatorii pot naviga pe site-ul dumneavoastr\u0103, l\u0103s\u00e2nd fereastra de chat disponibil\u0103 pentru comunicare instantanee.<\/p>\n<p>Au ap\u0103rut oportunit\u0103\u021bi interesante \u0219i \u00een serviciul de chat de afaceri 3CX.<noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><\/p>\n<p><img decoding=\"async\" alt=\"3CX V16 Update 1 Beta \u2014 noi func\u021bionalit\u0103\u021bi pentru chat \u0219i Call Flow Service pentru gestionarea apelurilor prin software\" src=\"\/wp-content\/uploads\/2019\/05\/7034e2e605dfe071708a687c20a7abc9.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nAcum, ac\u021biunile disponibile pentru mesaje sunt:<\/p>\n<ul>\n<li>End chat session \u2014 \u00eencheie chatul cu utilizatorul 3CX (sau vizitatorul site-ului).\n<\/li>\n<li>Block anonymous user \u2014 blocheaz\u0103 utilizatorul (IP) de la mesaje \u0219i apeluri primite.\n<\/li>\n<li>Delete \u2014 \u0219terge chatul.\n<\/li>\n<li>Archive \u2014 arhiveaz\u0103 chatul (mut\u0103 \u00een folderul Arhiv\u0103) \u0219i \u00eel \u0219terge din interfa\u021ba clientului web. \u00cen viitor, vor ap\u0103rea noi func\u021bii legate de arhivarea chat-urilor.\n<\/li>\n<li>Transfer \u2014 alege un num\u0103r extensie 3CX (alt utilizator) \u0219i transfer\u0103-i comunicarea ulterioar\u0103. Este convenabil atunci c\u00e2nd discuta\u021bi cu vizitatorii site-ului \u0219i trebuie s\u0103 transfera\u021bi o conversa\u021bie \u00eenceput\u0103 unui alt specialist.\n<\/li>\n<\/ul>\n<p>\nDe asemenea, la un chat intrant, utilizatorului \u00eei apare o notificare, \u00een care poate r\u0103spunde rapid la mesaj.<\/p>\n<p>Dac\u0103 mesajul vine de pe site prin widgetul 3CX Live Chat &amp; Talk, acum sunt disponibile o serie de noi func\u021bii.<\/p>\n<p><img decoding=\"async\" alt=\"3CX V16 Update 1 Beta \u2014 noi func\u021bionalit\u0103\u021bi pentru chat \u0219i Call Flow Service pentru gestionarea apelurilor prin software\" src=\"\/wp-content\/uploads\/2019\/05\/b95402aae4d600a5f6d1fdda070f5928.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<\/p>\n<ol>\n<li>Mesajul intrant ajunge \u00een interfa\u021ba clientului web 3CX ca de la utilizatorul WebVisitor pentru o identificare rapid\u0103.\n<\/li>\n<li>Dac\u0103 mesajul ajunge \u00een Coada operatorilor, se creeaz\u0103 automat un grup de chat, \u00een care sunt ad\u0103uga\u021bi to\u021bi operatorii din acea Coada. Operatorii v\u0103d conversa\u021bia cu clientul \u0219i pot r\u0103spunde \u00eempreun\u0103 p\u00e2n\u0103 c\u00e2nd unul dintre ei preia comunicarea cu clientul individual. Din partea vizitatorului site-ului, acest chat este vizibil ca o conversa\u021bie cu un operator cu numele Sender name, specificat \u00een configurarea widgetului.\n<\/li>\n<li>\u00cen meniul din partea dreapt\u0103 sus sunt disponibile icoanele pentru ac\u021biuni rapide, descrise anterior \u2014 Archive, Forward, Take.\n<\/li>\n<li>Ac\u021biunea Take permite unuia dintre operatorii Cozii s\u0103 \u00abia\u00bb chatul de grup cu vizitatorul site-ului pentru a continua comunicarea personalizat\u0103. Dac\u0103 widgetul este configurat s\u0103 permit\u0103 apeluri, vizitatorului \u00eei apare un buton Call, pe care, f\u0103c\u00e2nd clic, poate continua comunicarea vocal sau prin video.\n<\/li>\n<\/ol>\n<p>\nDe asemenea, \u00een chat au fost ad\u0103ugate pictograme intuitive pentru discu\u021bii. Acestea permit o diferen\u021biere rapid\u0103 \u00eentre chaturile cu vizitatorii site-ului \u0219i colegii (utilizatorii ATS). O alt\u0103 func\u021bie convenabil\u0103 este posibilitatea de a r\u0103spunde la e-mail. Operatorul poate face clic pe e-mailul vizitatorului \u0219i poate r\u0103spunde deja dup\u0103 \u00eencheierea chatului. Adresa vizitatorului poate fi ob\u021binut\u0103 online sau printr-un formular offline.<\/p>\n<p>Demonstrarea tuturor acestor func\u021bii este prezentat\u0103 \u00een acest videoclip.<\/p>\n<p><center><div class=\"youtube-placeholder\" data-id=\"EK7jbAYRGIw\" onclick=\"loadVideo(this)\">\r\n        <img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/EK7jbAYRGIw\/hqdefault.jpg\" alt=\"Reda\u021bi video\" loading=\"lazy\" width=\"480\" height=\"360\" style=\"width:100%;height:auto;\">\r\n        <div class=\"play-button\"><\/div>\r\n    <\/div><\/center><\/p>\n<h2>Serviciul Call Flow \u0219i mediul de dezvoltare Call Flow Designer<\/h2>\n<p>\n3CX v16 Update 1 Beta include noul serviciu 3CX Call Flow Apps Service. Acesta suport\u0103 noi aplica\u021bii vocale 3CX, scrise \u00een C#. Aplica\u021biile existente pot fi <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/docs\/manual\/cfd-troubleshooting\/#h.lsc0dfwmd9eg\">convertite \u0219i \u00eembun\u0103t\u0103\u021bite<\/a><\/noindex> \u00een <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.ru\/blog\/call-flow-designer-v16\/\">\u00een noul Call Flow Designer<\/a><\/noindex>. Serverul de aplica\u021bii func\u021bioneaz\u0103 la fel de bine pe 3CX v16 pentru Debian \/ Raspbian Linux \u0219i Windows. \u00cen cur\u00e2nd, va fi ad\u0103ugat un REST API complet pentru gestionarea apelurilor \u0219i documenta\u021bia corespunz\u0103toare.<\/p>\n<p>Mai multe informa\u021bii despre conversia aplica\u021biilor existente 3CX pot fi g\u0103site \u00een acest videoclip.<\/p>\n<p><center><div class=\"youtube-placeholder\" data-id=\"sWmIJ_pxdYo\" onclick=\"loadVideo(this)\">\r\n        <img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/sWmIJ_pxdYo\/hqdefault.jpg\" alt=\"Reda\u021bi video\" loading=\"lazy\" width=\"480\" height=\"360\" style=\"width:100%;height:auto;\">\r\n        <div class=\"play-button\"><\/div>\r\n    <\/div><\/center><br \/>\n<noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/blog\/change-log\/phone-system-change-log\/\">Jurnalul complet al modific\u0103rilor<\/a><\/noindex> \u00een 3CX v16 Update 1 Beta.<\/p>\n<h2>Instalarea actualiz\u0103rii<\/h2>\n<p>\nInstalarea actualiz\u0103rii se face \u00een interfa\u021ba de administrare 3CX \u00een sec\u021biunea Actualiz\u0103ri. V\u0103 rug\u0103m s\u0103 re\u021bine\u021bi - dup\u0103 instalarea actualiz\u0103rii, este efectuat\u0103 conversia bazei de date a chat-urilor existente. \u00cen acest timp, chatul nu este disponibil \u00een aplica\u021biile 3CX.<\/p>\n<p>De asemenea, pute\u021bi desc\u0103rca distribu\u021bia complet\u0103 3CX v16 Update 1 Beta pentru Windows sau Linux:<\/p>\n<ul>\n<li>Windows: <noindex><a rel=\"nofollow\" href=\"https:\/\/downloads-global.3cx.com\/downloads\/3CXPhoneSystem_16.0.1.269.exe\">3CX v16 Update 1 Beta<\/a><\/noindex>\n<\/li>\n<li>Linux: <noindex><a rel=\"nofollow\" href=\"https:\/\/downloads-global.3cx.com\/downloads\/debian9iso\/debian-amd64-netinst-3cx.iso\">3CX v16 pentru Debian 9 ISO<\/a><\/noindex> \u2013 pe ecranul Canalului de Actualizare 3CX, selecta\u021bi Beta.\n<\/li>\n<li>Instalarea manual\u0103 pe Debian &amp; Raspbian \u2013 urma\u021bi Ghidurile de instalare pe <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.ru\/docs\/manual\/installation-linux\/\">Debian<\/a><\/noindex> \u0219i <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/docs\/installing-pbx-raspberry-pi\/\">Raspberry Pi<\/a><\/noindex>.\n<\/li>\n<\/ul>\n<p>Sursa: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/3cx\/blog\/451326\/\">habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u041f\u043e\u0441\u043b\u0435 \u043d\u0435\u0434\u0430\u0432\u043d\u0435\u0433\u043e \u0432\u044b\u043f\u0443\u0441\u043a\u0430 3CX v16 \u043c\u044b \u0443\u0436\u0435 \u043f\u043e\u0434\u0433\u043e\u0442\u043e\u0432\u0438\u043b\u0438 \u043f\u0435\u0440\u0432\u043e\u0435 \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u0435 3CX V16 Update 1 Beta. \u0412 \u043d\u0435\u043c \u0440\u0435\u0430\u043b\u0438\u0437\u043e\u0432\u0430\u043d\u044b \u043d\u043e\u0432\u044b\u0435 \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u0438 \u043a\u043e\u0440\u043f\u043e\u0440\u0430\u0442\u0438\u0432\u043d\u043e\u0433\u043e \u0447\u0430\u0442\u0430 \u0438 \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u043d\u044b\u0439 \u0441\u0435\u0440\u0432\u0438\u0441 Call Flow Service, \u043a\u043e\u0442\u043e\u0440\u044b\u0439 \u0441\u043e\u0432\u043c\u0435\u0441\u0442\u043d\u043e \u0441\u043e \u0441\u0440\u0435\u0434\u043e\u0439 \u0440\u0430\u0437\u0440\u0430\u0431\u043e\u0442\u043a\u0438 Call Flow Designer (CFD) \u043f\u043e\u0437\u0432\u043e\u043b\u044f\u0435\u0442 \u0441\u043e\u0437\u0434\u0430\u0432\u0430\u0442\u044c \u0441\u043b\u043e\u0436\u043d\u044b\u0435 \u0433\u043e\u043b\u043e\u0441\u043e\u0432\u044b\u0435 \u043f\u0440\u0438\u043b\u043e\u0436\u0435\u043d\u0438\u044f \u043d\u0430 C#. \u041e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u043d\u044b\u0439 \u043a\u043e\u0440\u043f\u043e\u0440\u0430\u0442\u0438\u0432\u043d\u044b\u0439 \u0447\u0430\u0442 \u041a\u043e\u043c\u043c\u0443\u043d\u0438\u043a\u0430\u0446\u0438\u043e\u043d\u043d\u044b\u0439 \u0432\u0438\u0434\u0436\u0435\u0442 3CX Live Chat &amp; Talk \u043f\u0440\u043e\u0434\u043e\u043b\u0436\u0430\u0435\u0442 [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":25129,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[688],"tags":[],"class_list":["post-33416","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-administrirovanie"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.2.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"\u041f\u043e\u0441\u043b\u0435 \u043d\u0435\u0434\u0430\u0432\u043d\u0435\u0433\u043e \u0432\u044b\u043f\u0443\u0441\u043a\u0430 3CX v16 \u043c\u044b \u0443\u0436\u0435 \u043f\u043e\u0434\u0433\u043e\u0442\u043e\u0432\u0438\u043b\u0438 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