{"id":35130,"date":"2019-10-31T22:02:28","date_gmt":"2019-10-31T19:02:28","guid":{"rendered":"https:\/\/prohoster.info\/blog\/chto-izvestno-o-sertifikatsii-itil-4\/"},"modified":"2019-10-31T22:02:28","modified_gmt":"2019-10-31T19:02:28","slug":"chto-izvestno-o-sertifikatsii-itil-4","status":"publish","type":"post","link":"https:\/\/prohoster.info\/ro\/blog\/news\/chto-izvestno-o-sertifikatsii-itil-4","title":{"rendered":"Ce este cunoscut despre certificarea ITIL 4","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>Anul acesta a ap\u0103rut actualizarea ITIL 4. V\u0103 explic\u0103m cum va decurge certificarea speciali\u0219tilor \u00een domeniul managementului serviciilor IT conform noului standard.<\/p>\n<p><noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/it-guild\/blog\/455341\/\"><img decoding=\"async\" alt=\"Ce este cunoscut despre certificarea ITIL 4\" src=\"\/wp-content\/uploads\/2019\/06\/c76e7ce8f76eedb33119a3038342fb56.jpeg\" style=\"display:block;margin: 0 auto;\" \/><\/a><\/noindex><noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><br \/>\n<i>\/ Unsplash \/ <noindex><a rel=\"nofollow\" href=\"https:\/\/unsplash.com\/photos\/5fNmWej4tAA\">Helloquence<\/a><\/noindex><\/i><\/p>\n<h2>Cum se schimb\u0103 procesul de certificare<\/h2>\n<p>\nUltima actualizare pentru biblioteca ITIL 3 a fost lansat\u0103 acum opt ani. \u00centre timp, industria IT a suferit schimb\u0103ri semnificative \u0219i s-a \u00eembog\u0103\u021bit cu tehnologii noi. Multe companii au \u00eenceput s\u0103 implementeze practici de gestionare IT (cum ar fi ITSM, bazat\u0103 pe ITIL).<\/p>\n<p>Pentru a le adapta la contextul schimbat, speciali\u0219tii de la Axelos, responsabili de dezvoltarea metodologiei ITIL, au lansat la \u00eenceputul acestui an o actualizare \u2014 ITIL 4. Aceasta vine cu noi domenii de cuno\u0219tin\u021be asociate cu cre\u0219terea satisfac\u021biei utilizatorilor, fluxurile de creare a valorilor \u0219i metodologiile agile precum Agile, Lean \u0219i DevOps.<\/p>\n<blockquote><p>Odat\u0103 cu noile practici, s-au schimbat \u0219i abord\u0103rile de certificare a speciali\u0219tilor \u00een managementul serviciilor IT. \u00cen ITIL 3, titlul suprem \u00een sistemul ITIL era ITIL Expert.<\/p>\n<p>\u00cen a patra versiune, acest nivel a fost \u00eemp\u0103r\u021bit \u00een dou\u0103 direc\u021bii \u2014 ITIL Management Professional \u0219i ITIL Strategic Leader. Prima este pentru managerii unit\u0103\u021bilor IT, iar a doua pentru conduc\u0103torii departamentelor nelegate de tehnologia informa\u021biei (speciali\u0219tii care finalizeaz\u0103 ambele cursuri primesc titlul de ITIL Master).<\/p><\/blockquote>\n<p>\n<img decoding=\"async\" alt=\"Ce este cunoscut despre certificarea ITIL 4\" src=\"\/wp-content\/uploads\/2019\/06\/c85288796e35a00e62f8ea493c269c52.jpeg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nFiecare dintre aceste direc\u021bii include un set de examene proprii (exigen\u021bele \u0219i programele de studiu din Axelos <noindex><a rel=\"nofollow\" href=\"https:\/\/www.axelos.com\/certifications\/itil-certifications\/itil-managing-professional-itil-4\">promit<\/a><\/noindex> <noindex><a rel=\"nofollow\" href=\"https:\/\/www.axelos.com\/certifications\/itil-certifications\/itil-strategic-leader-itil-4\">s\u0103 publice<\/a><\/noindex> mai aproape de sf\u00e2r\u0219itul anului 2019). Dar pentru a avea posibilitatea de a le sus\u021bine, trebuie s\u0103 treci certificarea de nivel de baz\u0103 \u2014 ITIL 4 Foundation. Toate informa\u021biile necesare au fost publicate la \u00eenceputul anului.<\/p>\n<h2>Ce este inclus \u00een nivelul de baz\u0103<\/h2>\n<p>\n\u00cen februarie, Axelos <noindex><a rel=\"nofollow\" href=\"https:\/\/www.axelos.com\/itil-update\">au prezentat<\/a><\/noindex> a publicat cartea \u201eITIL Foundation. ITIL 4 Edition\u201d. Scopul s\u0103u este de a explica conceptele cheie \u0219i de a pune bazele pentru studierea aprofundat\u0103 a programelor.<\/p>\n<p>ITIL 4 Foundation acoper\u0103 urm\u0103toarele subiecte:<\/p>\n<ul>\n<li>Conceptes fundamentale ale managementului serviciilor;<\/li>\n<li>Scopul \u0219i componentele ITIL;<\/li>\n<li>Scopul \u0219i defini\u021biile cheie a cincisprezece practici ITIL;<\/li>\n<li>Abord\u0103ri pentru implementarea ITIL;<\/li>\n<li>Cele patru aspecte ale managementului serviciilor;<\/li>\n<li>Abord\u0103ri pentru crearea valorii serviciilor \u0219i interdependen\u021ba acestora.<\/li>\n<\/ul>\n<p><\/p>\n<h2>Ce \u00eentreb\u0103ri vor fi<\/h2>\n<p>\nExamenul const\u0103 din 40 de \u00eentreb\u0103ri. Pentru a trece cu succes, trebuie s\u0103 r\u0103spunzi corect la 26 dintre ele (65%).<\/p>\n<p>Nivelul de dificultate corespunde <noindex><a rel=\"nofollow\" href=\"https:\/\/en.wikipedia.org\/wiki\/Bloom's_taxonomy\">taxonomiei Bloom<\/a><\/noindex>, adic\u0103 cursan\u021bii trebuie nu doar s\u0103 r\u0103spund\u0103 la \u00eentreb\u0103ri, ci \u0219i s\u0103 demonstreze abilitatea de a aplica cuno\u0219tin\u021bele \u00een practic\u0103.<\/p>\n<blockquote><p>O parte din sarcini const\u0103 \u00een \u00eentreb\u0103ri de tip test cu unul sau mai multe r\u0103spunsuri corecte. Exist\u0103 exerci\u021bii care necesit\u0103 de la examinat explicarea conceptelor cheie de management IT \u00een scris.<\/p><\/blockquote>\n<p>\nDe exemplu, exist\u0103 \u00eentreb\u0103ri \u00een care trebuie s\u0103 defini\u021bi termeni precum serviciu, utilizator sau client. \u00centr-o alt\u0103 sarcin\u0103, va trebui s\u0103 detalia\u021bi componentele cheie ale sistemului de valori ITIL. Alte c\u00e2teva exemple le pute\u021bi g\u0103si <noindex><a rel=\"nofollow\" href=\"https:\/\/www.itexpert.ru\/images\/EN_ITIL4_FND_2019_CandidateSyll.pdf\">\u00een acest document<\/a><\/noindex> de la Axelos.<\/p>\n<p><img decoding=\"async\" alt=\"Ce este cunoscut despre certificarea ITIL 4\" src=\"\/wp-content\/uploads\/2019\/06\/3cb4edbed918e0129d757521d1b80ff3.jpeg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<i>\/ Unsplash \/ <noindex><a rel=\"nofollow\" href=\"https:\/\/unsplash.com\/photos\/75nbwHfDsnY\">Bethany Legg<\/a><\/noindex><\/i><\/p>\n<p>\u00cen cazul promov\u0103rii cu succes a testelor, participantul la examen prime\u0219te certificatul \u201eITIL Foundation Certificate in IT Service Management. ITIL 4 Edition\u201d. Acesta permite continuarea cu examenul ITIL Management Professional \u0219i ITIL Strategic Leader.<\/p>\n<h2>Ce altceva trebuie s\u0103 \u0219ti\u021bi<\/h2>\n<p>\nSpeciali\u0219tii care de\u021bin certificarea ITIL 3 pot parcurge \u00eentreaga succesiune a examenelor de la Foundation p\u00e2n\u0103 la Management Professional \u0219i Strategic Leader, atunci c\u00e2nd Axelos va publica toate cerin\u021bele.<\/p>\n<p>O alternativ\u0103 pentru actualizarea certificatelor este sus\u021binerea unui examen \u201ecorectiv\u201d. Acesta se nume\u0219te ITIL Managing Professional Transition. \u00cens\u0103, pentru a-l sus\u021bine <noindex><a rel=\"nofollow\" href=\"https:\/\/www.axelos.com\/itil-update\">este necesar s\u0103 ave\u021bi<\/a><\/noindex> 17 puncte \u00een ITIL 3. Acest num\u0103r de puncte corespunde nivelului necesar pentru a sus\u021bine examenul pentru titlul de ITIL Expert.<\/p>\n<p>\n<i>Vom continua s\u0103 urm\u0103rim lans\u0103rile Axelos \u0219i vom publica informa\u021bii despre cele mai semnificative modific\u0103ri \u0219i nout\u0103\u021bi ITIL pe blogul nostru de pe Habr.<\/p>\n<p>Materiale relevante despre subiect din blogul nostru corporativ:<\/p>\n<ul>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/it-guild.com\/info\/blog\/trendy-itsm-fokus-na-udovletvorennost-sotrudnikov\/\">Tendin\u021be ITSM: focalizare pe satisfac\u021bia angaja\u021bilor<\/a><\/noindex><\/li>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/it-guild.com\/info\/blog\/pochemu-oblachnaya-itsm-sistema-idealna-dlya-srednikh-i-krupnykh-kompaniy\/\">De ce sistemul ITSM \u00een cloud este ideal pentru companiile medii \u0219i mari<\/a><\/noindex><\/li>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/it-guild.com\/info\/blog\/upravlenie-it-proektami-5-vyzovov-i-ikh-preodolenie\/\">Managementul proiectelor IT - 5 provoc\u0103ri \u0219i cum s\u0103 le dep\u0103\u0219im<\/a><\/noindex><\/li>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/it-guild.com\/info\/blog\/kak-sozdat-i-nachat-ispolzovat-katalog-uslug-service-catalog\/\">Cum s\u0103 crea\u021bi \u0219i s\u0103 \u00eencepe\u021bi utilizarea unui catalog de servicii<\/a><\/noindex><\/li>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/it-guild.com\/info\/blog\/kak-sdelat-itil-bolee-klientoorientirovannoy\/\">Cum s\u0103 face\u021bi ITIL mai orientat c\u0103tre client<\/a><\/noindex><\/li>\n<\/ul>\n<p><\/i><br \/>\n<br \/>Sursa: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/it-guild\/blog\/455341\/\">habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u0412 \u044d\u0442\u043e\u043c \u0433\u043e\u0434\u0443 \u0432\u044b\u0448\u043b\u043e \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u0435 ITIL 4. \u0420\u0430\u0441\u0441\u043a\u0430\u0437\u044b\u0432\u0430\u0435\u043c, \u043a\u0430\u043a \u0431\u0443\u0434\u0435\u0442 \u043f\u0440\u043e\u0445\u043e\u0434\u0438\u0442\u044c \u0441\u0435\u0440\u0442\u0438\u0444\u0438\u043a\u0430\u0446\u0438\u044f \u0441\u043f\u0435\u0446\u0438\u0430\u043b\u0438\u0441\u0442\u043e\u0432 \u0432 \u043e\u0431\u043b\u0430\u0441\u0442\u0438 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0418\u0422-\u0443\u0441\u043b\u0443\u0433\u0430\u043c\u0438 \u043f\u043e \u043d\u043e\u0432\u043e\u043c\u0443 \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u0443. \/ Unsplash \/ Helloquence \u041a\u0430\u043a \u043c\u0435\u043d\u044f\u0435\u0442\u0441\u044f \u043f\u0440\u043e\u0446\u0435\u0441\u0441 \u0441\u0435\u0440\u0442\u0438\u0444\u0438\u043a\u0430\u0446\u0438\u0438 \u041f\u043e\u0441\u043b\u0435\u0434\u043d\u0435\u0435 \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u0435 \u0434\u043b\u044f \u0431\u0438\u0431\u043b\u0438\u043e\u0442\u0435\u043a\u0438 ITIL 3 \u0431\u044b\u043b\u043e \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u043e \u0432\u043e\u0441\u0435\u043c\u044c \u043b\u0435\u0442 \u043d\u0430\u0437\u0430\u0434. \u0417\u0430 \u044d\u0442\u043e \u0432\u0440\u0435\u043c\u044f \u0418\u0422-\u0438\u043d\u0434\u0443\u0441\u0442\u0440\u0438\u044f \u043f\u0440\u0435\u0442\u0435\u0440\u043f\u0435\u043b\u0430 \u0437\u043d\u0430\u0447\u0438\u0442\u0435\u043b\u044c\u043d\u044b\u0435 \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u044f \u0438 \u00ab\u043e\u0431\u0440\u043e\u0441\u043b\u0430\u00bb \u043d\u043e\u0432\u044b\u043c\u0438 \u0442\u0435\u0445\u043d\u043e\u043b\u043e\u0433\u0438\u044f\u043c\u0438. \u041c\u043d\u043e\u0433\u0438\u0435 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u043d\u0430\u0447\u0430\u043b\u0438 \u0432\u043d\u0435\u0434\u0440\u044f\u0442\u044c \u043f\u0440\u0430\u043a\u0442\u0438\u043a\u0438 [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":26413,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[702],"tags":[],"class_list":["post-35130","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.2.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"\u0412 \u044d\u0442\u043e\u043c \u0433\u043e\u0434\u0443 \u0432\u044b\u0448\u043b\u043e \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u0435 ITIL 4.\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"Yuri Gagarin\"\/>\n\t<link rel=\"canonical\" href=\"https:\/\/prohoster.info\/ro\/blog\/news\/chto-izvestno-o-sertifikatsii-itil-4\" \/>\n\t<meta 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