{"id":36096,"date":"2019-10-31T22:09:35","date_gmt":"2019-10-31T19:09:35","guid":{"rendered":"https:\/\/prohoster.info\/blog\/virtualnye-telefonnye-sistemy\/"},"modified":"2019-10-31T22:09:35","modified_gmt":"2019-10-31T19:09:35","slug":"virtualnye-telefonnye-sistemy","status":"publish","type":"post","link":"https:\/\/prohoster.info\/ro\/blog\/administrirovanie\/virtualnye-telefonnye-sistemy","title":{"rendered":"Sisteme telefonice virtuale","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p><img decoding=\"async\" alt=\"Sisteme telefonice virtuale\" src=\"\/wp-content\/uploads\/2019\/07\/2f2ef4713ab86382f2dcd57233af4144.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nTermenul \u201ecentral\u0103 telefonic\u0103 virtual\u0103\u201d sau \u201esistem telefonic virtual\u201d \u00eenseamn\u0103 c\u0103 furnizorul preia responsabilitatea pentru g\u0103zduirea centralelor \u0219i aplicarea tuturor tehnologiilor necesare pentru a oferi companiilor servicii de comunica\u021bie. Apelurile, notific\u0103rile \u0219i alte func\u021bii sunt procesate pe serverul centralei, care este amplasat la sediul furnizorului. Pentru serviciile sale, furnizorul emite lunar o factur\u0103, care include de obicei un anumit num\u0103r de minute \u0219i o serie de func\u021bii.<\/p>\n<p>Apelurile pot fi, de asemenea, pl\u0103tite pe minut. Utilizarea centralelor telefonice virtuale are dou\u0103 mari avantaje: 1) compania nu suport\u0103 costuri ini\u021biale; 2) compania poate calcula mai precis \u0219i bugeta cheltuielile lunare. Func\u021biile avansate pot fi pl\u0103tite suplimentar.<\/p>\n<p>Avantajele sistemului telefonic virtual:<\/p>\n<ul>\n<li>Instalare. Costurile de instalare sunt mai mici dec\u00e2t cele ale sistemelor tradi\u021bionale, deoarece, \u00een afar\u0103 de re\u021beaua local\u0103 \u0219i telefoanele \u00een sine, nu este necesar s\u0103 instala\u021bi alt echipament.\n<\/li>\n<li>\u00centre\u021binere. Furnizorul \u00eentre\u021bine \u0219i suport\u0103 tot echipamentul pe cheltuiala sa.\n<\/li>\n<li>Costuri de comunica\u021bie reduse. De obicei, solu\u021biile virtuale includ pachete de minute \u201egratuite\u201d. Aceast\u0103 abordare reduce cheltuielile \u0219i faciliteaz\u0103 bugetarea.\n<\/li>\n<li>Viteza de instalare. Fizic, trebuie s\u0103 instala\u021bi doar aparatele de telefon.\n<\/li>\n<li>Flexibilitate. Toate numerele de telefon pot fi portate, astfel \u00eenc\u00e2t compania poate schimba birourile sau utiliza angaja\u021bi de la distan\u021b\u0103 f\u0103r\u0103 a schimba numerele. Deoarece nu instala\u021bi niciun echipament, costul \u0219i complexitatea mut\u0103rii sunt semnificativ reduse.\n<\/li>\n<\/ul>\n<p>\n\u0218i, \u00een mod tradi\u021bional, v\u0103 invit\u0103m s\u0103 consulta\u021bi pove\u0219tile a trei companii care au folosit centrale telefonice virtuale.<br \/>\n<noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><\/p>\n<h2>Gradwell<\/h2>\n<p>\nCompania Gradwell ofer\u0103 \u00eentreprinderilor mici \u0219i mijlocii din Anglia servicii de conectare la internet \u0219i organizare a comunica\u021biilor telefonice. Ace\u0219tia fac acest lucru prin intermediul unor servicii simple \u0219i fiabile, orient\u00e2ndu-se c\u0103tre organiza\u021bii cu p\u00e2n\u0103 la 25 de angaja\u021bi. Ast\u0103zi, Gradwell este cel mai mare furnizor din Anglia cu un sistem telefonic propriu, pentru a c\u0103rui sus\u021binere a fost angajat\u0103 o echip\u0103 separat\u0103 de dezvoltatori. Compania are 65 de angaja\u021bi, este situat\u0103 \u00een ora\u0219ul Bath \u0219i a fost fondat\u0103 \u00een 1998 de Peter Gradwell. El \u00eensu\u0219i a fost un mic antreprenor \u0219i nu a putut g\u0103si un serviciu telefonic adecvat pentru echipa sa distribuit\u0103 de dezvoltare web \u0219i g\u0103zduire. Atunci Peter a decis s\u0103-l dezvolte pentru sine, iar apoi s\u0103-l ofere clien\u021bilor s\u0103i <a class=\"wpil_keyword_link\" href=\"https:\/\/prohoster.info\/ro\/\"   title=\"hosting\" data-wpil-keyword-link=\"linked\"  data-wpil-monitor-id=\"2343\">hosting<\/a>-serviciul de telefonie IP broadband cu un num\u0103r de afaceri unic. Drept rezultat, compania a evoluat \u00een principalul furnizor de telefonie din \u021bar\u0103 \u0219i ast\u0103zi deserve\u0219te 20.000 de clien\u021bi din sectorul \u00eentreprinderilor mici.<\/p>\n<h4>Problema<\/h4>\n<p>\n\u00cen 1998, c\u00e2nd Gradwell s-a ocupat pentru prima dat\u0103 de telefonia IP, aceasta era un serviciu relativ nou, iar majoritatea solu\u021biilor erau oferite de companii din SUA, av\u00e2nd \u00een vedere c\u0103 aceste solu\u021bii erau create \u00een func\u021bie de realit\u0103\u021bile de afaceri americane. La Gradwell, au realizat c\u0103 \u00eentreprinderile engleze aveau nevoie de o solu\u021bie care s\u0103 \u021bin\u0103 cont de specificul local, av\u00e2nd nevoie de un serviciu de suport local \u0219i de posibilitatea de a adapta solu\u021biile la cerin\u021bele pie\u021bei britanice. \u00centreprinderile mici aveau nevoie de un serviciu de comunica\u021bii telefonice de \u00eenalt\u0103 calitate \u0219i fiabil, cu un serviciu de suport receptiv \u0219i speciali\u0219ti care s\u0103 poat\u0103 oferi asisten\u021b\u0103 telefonic\u0103.<\/p>\n<h4>Solu\u021bie<\/h4>\n<p>\nCompania a ales solu\u021bia ITCenter Voicis Core, care, \u00eempreun\u0103 cu experien\u021ba Gradwell \u00een dezvoltarea web, software-ul Asterisk cu surs\u0103 deschis\u0103 \u0219i solu\u021bia Telesswitch pentru conectarea la re\u021beaua BT, a permis crearea unui serviciu fiabil \u0219i eficient. Telefonul a fost un component critic. Angaja\u021bii din mici companii \u00ee\u0219i doreau ca telefonul s\u0103 arate \u0219i s\u0103 func\u021bioneze exact ca un telefon, mai ales c\u0103, pe atunci, solu\u021biile software nu erau foarte fiabile. C\u0103ut\u00e2nd telefoane de calitate, Gradwell a analizat patru produc\u0103tori \u0219i a ales telefoanele Snom, pe care le-a considerat cele mai fiabile \u0219i cu un sunet de calitate. Acum 11 ani, Gradwell a \u00eenceput s\u0103 \u00ee\u0219i aprovizioneze clien\u021bii cu telefoanele noastre \u2014 mai \u00eent\u00e2i Snom 190, apoi seria D3xx \u0219i D7xx. La un moment dat, \u00een portofoliul Gradwell erau telefoanele a \u0219ase produc\u0103tori, dar acest lucru \u00eei confunda adesea pe clien\u021bi, iar ast\u0103zi furnizorul utilizeaz\u0103 produsele doar de la dou\u0103 companii. La un moment dat, Gradwell se ocupa singur de provisionarea telefoanelor, dar cu produsele Snom, aceast\u0103 sarcin\u0103 a fost transferat\u0103 distribuitorului, astfel \u00eenc\u00e2t ast\u0103zi Gradwell poate livra telefoanele direct la locul clientului. Acest lucru reduce timpii de livrare \u0219i \u00eembun\u0103t\u0103\u021be\u0219te calitatea serviciului.<\/p>\n<h2>Orange Republica Dominican\u0103 <\/h2>\n<p>\nRepublica Dominican\u0103 este a doua cea mai mare \u021bar\u0103 din Caraibe. Suprafa\u021ba sa este de peste 48.000 km\u00b2, cu o popula\u021bie de aproximativ 10 milioane, dintre care 1 milion locuie\u0219te \u00een capitala \u2014 Santo Domingo. Ca volum al economiei, Republica Dominican\u0103 ocup\u0103 locul nou\u0103 \u00een America Latin\u0103, fiind cea mai mare economie din regiunea Caraibelor \u0219i America Central\u0103. \u00cen trecut, economia se baza pe agricultur\u0103 \u0219i extrac\u021bia de resurse minerale, dar ast\u0103zi, serviciile sunt fundamentale. Un exemplu izbitor este dezvoltarea sistemelor de telecomunica\u021bii \u0219i infrastructurii de transport. Republica Dominican\u0103 este, de asemenea, cea mai popular\u0103 destina\u021bie pentru turi\u0219ti din regiunea Caraibelor, ceea ce stimuleaz\u0103 industria turistic\u0103. Companiile de telecomunica\u021bii \u00eent\u00e2mpin\u0103 dificult\u0103\u021bi din cauza terenului accidentat. Pe teritoriul \u021b\u0103rii se afl\u0103 cel mai \u00eenalt v\u00e2rf din regiune, Pico Duarte, precum \u0219i cel mai mare lac din regiune, Lake Enriquillo, care se afl\u0103 \u0219i la cea mai joas\u0103 altitudine deasupra nivelului m\u0103rii. Acoperirea re\u021belelor mobile \u00een Republica Dominican\u0103 este bun\u0103, exist\u00e2nd patru operatori de telefonie mobil\u0103, iar re\u021beaua companiei Orange acoper\u0103 95 % din teritoriu. <\/p>\n<h4>Problema<\/h4>\n<p>\nOrange a avut nevoie de o solu\u021bie scalabil\u0103 \u0219i fiabil\u0103 bazat\u0103 pe un PBX virtual, care s\u0103 dispun\u0103 de toate func\u021biile \u0219i capacit\u0103\u021bile solu\u021biilor licen\u021biate existente pe pia\u021b\u0103, dar s\u0103 fie mai ieftin de implementat. Orange pl\u0103nuia s\u0103 \u00ee\u0219i extind\u0103 afacerea \u0219i c\u0103uta modalit\u0103\u021bi de a reduce costurile de implementare \u0219i desf\u0103\u0219urare a re\u021belei \u00een regiune. <\/p>\n<h4>Solu\u021bie<\/h4>\n<p>\nColabor\u00e2nd str\u00e2ns cu ITCenter, un integrator de sisteme cu un portofoliu de proiecte de succes \u00een \u00eentreaga lume, Orange a ales solu\u021bia Voicis Core. Compania a fost atras\u0103 de u\u0219urin\u021ba cu care produsul se adapta cre\u0219terii bazei de clien\u021bi \u0219i de setul larg de func\u021bionalit\u0103\u021bi, care era comparabil cu cele ale oric\u0103rei solu\u021bii licen\u021biate bazate pe PBX virtual. Costul a fost criteriul principal. Voicis Core nu necesita de la Orange achizi\u021bionarea de licen\u021be \u0219i era, de asemenea, mai ieftin \u00een instalare \u0219i \u00eentre\u021binere, av\u00e2nd posibilitatea de a extinde suportul la un num\u0103r nelimitat de utilizatori. Proiectul initial prevedea instalarea a 1050 de telefoane. Compania a ales <noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/post\/439786\/\">Snom 710<\/a><\/noindex> \u0219i 720, care nu doar c\u0103 dispuneau de toate func\u021biile necesare, dar erau \u0219i u\u0219or de desf\u0103\u0219urat la orice scar\u0103. <\/p>\n<p>Voicis Core a permis Orange s\u0103 creeze o solu\u021bie de \u00eencredere \u0219i scalabil\u0103, bazat\u0103 pe un PBX virtual, u\u0219or de configurat, cu o platform\u0103 de management clar\u0103 \u0219i un proces simplu de implementare a telefoanelor IP. \u00cen plus, costul ad\u0103ug\u0103rii telefoanelor se aplica doar pe m\u0103sur\u0103 ce acestea erau instalate, f\u0103r\u0103 a mai men\u021biona costurile reduse ale procedurii.<\/p>\n<h2>Oni<\/h2>\n<p>\nONI este un furnizor de servicii B2B din Lisabona, care ofer\u0103 solu\u021bii precum centre de date, servicii cloud, servicii de securitate informa\u021bional\u0103 \u0219i integrarea tehnologiilor informa\u021bionale \u0219i de telecomunica\u021bii. \u00cen principal, compania colaboreaz\u0103 cu corpora\u021bii, organiza\u021bii publice \u0219i operatori interna\u021bionali de telecomunica\u021bii, oferind pachete standardizate de servicii de comunica\u021bie. ONI a investit considerabil \u00een o infrastructur\u0103 de re\u021bea unic\u0103, care a permis companiei s\u0103 dezvolte solu\u021bii inovatoare. \u00cen 2013, ONI a fost achizi\u021bionat\u0103 de grupul Altice. Ast\u0103zi, printre clien\u021bii ONI se num\u0103r\u0103 cele mai mari companii din \u021bar\u0103, inclusiv ANA Aeroporturile din Portugalia, Turismul Portugaliei, Travel Abreu \u00een Portugalia, precum \u0219i companii interna\u021bionale precum Verizon Spania, Verizon Portugalia \u0219i Agen\u021bia European\u0103 pentru Siguran\u021ba Maritim\u0103.<\/p>\n<h4>Problema<\/h4>\n<p>\nONI c\u0103uta o solu\u021bie capabil\u0103 s\u0103 suporte cel pu\u021bin 30.000 de telefoane. Compania avea nevoie de o solu\u021bie bazat\u0103 pe un PBX virtual sau UCaaS pentru a oferi servicii pentru corpora\u021bii \u0219i organiza\u021bii publice. Cerin\u021bele erau: plat\u0103 pe m\u0103sur\u0103 ce sistemul cre\u0219te, management centralizat, posibilitatea de a crea PBX-uri virtuale multi-client, interfa\u021b\u0103 intuitiv\u0103, cost sc\u0103zut de implementare, durabilitate \u0219i scalabilitate, suport direct din partea produc\u0103torului, capacitatea de a configura \u0219i conecta singuri propriile platforme tehnice.<\/p>\n<h4>Solu\u021bie<\/h4>\n<p>\nONI a ales solu\u021bia ITCenter Voicis Core cu telefoane IP Snom. Echipa ITCenter are multe certific\u0103ri \u0219i premii, fiind foarte bine preg\u0103tit\u0103 \u00een domeniul comunica\u021biilor unificate \u0219i solu\u021biilor cloud. Sistemul include telefoanele din seria D7xx, telefoanele DECT M9 \u0219i telefoanele pentru conferin\u021be. De asemenea, au implementat Snom Vision \u2014 o aplica\u021bie pentru implementarea \u0219i configurarea la distan\u021b\u0103 a telefoanelor IP, care poate configura \u0219i gestiona automat dispozitivele SIP.<br \/>\n<br \/>Sursa: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/post\/459580\/\">habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u0422\u0435\u0440\u043c\u0438\u043d \u00ab\u0432\u0438\u0440\u0442\u0443\u0430\u043b\u044c\u043d\u0430\u044f \u0410\u0422\u0421\u00bb, \u0438\u043b\u0438 \u00ab\u0432\u0438\u0440\u0442\u0443\u0430\u043b\u044c\u043d\u0430\u044f \u0442\u0435\u043b\u0435\u0444\u043e\u043d\u043d\u0430\u044f \u0441\u0438\u0441\u0442\u0435\u043c\u0430\u00bb \u043e\u0437\u043d\u0430\u0447\u0430\u0435\u0442, \u0447\u0442\u043e \u043f\u0440\u043e\u0432\u0430\u0439\u0434\u0435\u0440 \u0431\u0435\u0440\u0451\u0442 \u043d\u0430 \u0441\u0435\u0431\u044f 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[&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":26994,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[688],"tags":[],"class_list":["post-36096","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-administrirovanie"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.2.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"\u0422\u0435\u0440\u043c\u0438\u043d \u00ab\u0432\u0438\u0440\u0442\u0443\u0430\u043b\u044c\u043d\u0430\u044f \u0410\u0422\u0421\u00bb, \u0438\u043b\u0438 \u00ab\u0432\u0438\u0440\u0442\u0443\u0430\u043b\u044c\u043d\u0430\u044f \u0442\u0435\u043b\u0435\u0444\u043e\u043d\u043d\u0430\u044f.\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"Yuri Gagarin\"\/>\n\t<link rel=\"canonical\" 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