{"id":39510,"date":"2019-10-31T22:34:37","date_gmt":"2019-10-31T19:34:37","guid":{"rendered":"https:\/\/prohoster.info\/blog\/telefonnye-oprosy-i-poisk-v-crm-v-3cx-cfd-novyj-plagin-wp-live-chat-support-obnovlenie-prilozheniya-dlya-android\/"},"modified":"2019-10-31T22:34:37","modified_gmt":"2019-10-31T19:34:37","slug":"telefonnye-oprosy-i-poisk-v-crm-v-3cx-cfd-novyj-plagin-wp-live-chat-support-obnovlenie-prilozheniya-dlya-android","status":"publish","type":"post","link":"https:\/\/prohoster.info\/ro\/blog\/administrirovanie\/telefonnye-oprosy-i-poisk-v-crm-v-3cx-cfd-novyj-plagin-wp-live-chat-support-obnovlenie-prilozheniya-dlya-android","title":{"rendered":"Sondaje telefonice \u0219i c\u0103utare \u00een CRM \u00een 3CX CFD, nou plugin WP-Live Chat Support, actualizare aplica\u021bie pentru Android","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>\u00cen ultimele c\u00e2teva s\u0103pt\u0103m\u00e2ni, am lansat c\u00e2teva actualiz\u0103ri interesante \u0219i un nou produs. Toate aceste nout\u0103\u021bi \u0219i \u00eembun\u0103t\u0103\u021biri sunt \u00een conformitate cu politica 3CX de a crea un centru de apeluri multi-canal accesibil bazat pe UC.<br \/>\n\u00a0\u00a0<\/p>\n<h2>Actualizare 3CX CFD \u2014 componentele Sondaj \u0219i C\u0103utare \u00een CRM<\/h2>\n<p>\nVersiunea recent\u0103 a 3CX Call Flow Designer (CFD) Update 3 a primit un nou component Sondaj (Survey), care permite utilizatorilor f\u0103r\u0103 abilit\u0103\u021bi de programare s\u0103 creeze sondaje telefonice automatizate. Sondajul este creat folosind un asistent vizual de configurare a componentului.<noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><\/p>\n<p>\u00a0<img decoding=\"async\" alt=\"Sondaje telefonice \u0219i c\u0103utare \u00een CRM \u00een 3CX CFD, nou plugin WP-Live Chat Support, actualizare aplica\u021bie pentru Android\" src=\"\/wp-content\/uploads\/2019\/10\/47c9234683548d7a0d60e77ee22a83cc.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nP\u00e2n\u0103 \u00een acest moment, crearea sondajelor telefonice \u00een 3CX necesita implicarea unui programator, care configura mai multe componente CFD diferite \u0219i le lega prin cod C#. La cererea utilizatorilor, am creat un component Sondaj gata f\u0103cut, care are urm\u0103toarele func\u021bionalit\u0103\u021bi:<\/p>\n<ul>\n<li>Pronun\u021b\u0103 mesaje generale, cum ar fi salutul \u00eenainte de \u00eenceperea sondajului \u0219i notificarea despre finalizarea sondajului.\n<\/li>\n<li>Pune \u00eentreb\u0103ri de diferite tipuri: \u201eDa \/ Nu\u201d, \u201eevaluare de la \/ la\u201d \u0219i poate \u00eenregistra pur \u0219i simplu un r\u0103spuns vocal.\n<\/li>\n<li>Colecteaz\u0103 r\u0103spunsurile abona\u021bilor \u00eentr-un fi\u0219ier CSV, ad\u0103ug\u00e2nd, dac\u0103 este necesar, informa\u021bii suplimentare.\n<\/li>\n<\/ul>\n<p>\nDe asemenea, \u00een noua versiune CFD a ap\u0103rut componentul C\u0103utare \u00een CRM (CRM Lookup). Acesta permite extragerea de date din sistemul CRM conectat la 3CX. CRM-ul se conecteaz\u0103 la 3CX \u00een mod obi\u0219nuit \u2014 \u00een interfa\u021ba de management 3CX. Datele ob\u021binute \u00een urma cererii sunt transmise pentru prelucrare c\u0103tre aplica\u021bia vocal\u0103 CFD.<\/p>\n<p><img decoding=\"async\" alt=\"Sondaje telefonice \u0219i c\u0103utare \u00een CRM \u00een 3CX CFD, nou plugin WP-Live Chat Support, actualizare aplica\u021bie pentru Android\" src=\"\/wp-content\/uploads\/2019\/10\/de3396bc4a5dbb8970601e5e1a86a514.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nUn exemplu tipic de utilizare a componentului:<\/p>\n<ol>\n<li>La un apel telefonic \u00een curs, ID-ul apelantului este transmis \u00een CRM.\n<\/li>\n<li>Dac\u0103 clientul cu acest ID de apelant este g\u0103sit, cererea extrage din CRM num\u0103rul de extensie al managerului asociat cu acest client.\n<\/li>\n<li>Aplica\u021bia CFD prime\u0219te num\u0103rul de extensie \u0219i efectueaz\u0103 redirec\u021bionarea apelului (folosind componentul Transfer) c\u0103tre num\u0103rul intern al managerului.\n<\/li>\n<\/ol>\n<p>\nAstfel, clientul ajunge \u00eentotdeauna la managerul s\u0103u responsabil. Anterior, CFD nu avea un astfel de instrument convenabil \u0219i era necesar un interac\u021biune complex\u0103 \u00eentre mai multe componente, care erau conectate de un dezvoltator calificat.<\/p>\n<p>S\u0103 repet\u0103m \u2014 pentru a utiliza C\u0103utarea \u00een CRM, trebuie mai \u00eent\u00e2i s\u0103 conecta\u021bi la 3CX unul dintre <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.ru\/crm-integration\/\">aceste sisteme CRM<\/a><\/noindex>, iar dac\u0103 CRM-ul dumneavoastr\u0103 nu se afl\u0103 \u00een list\u0103, folosi\u021bi <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/docs\/crm-integration\/\">API-ul 3CX REST<\/a><\/noindex>.<br \/>\nPentru a lucra cu 3CX CFD v16 Update 3, este necesar <noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/3cx\/blog\/470521\/\">3CX V16 Update 3<\/a><\/noindex>.<\/p>\n<ul>\n<li><noindex><a rel=\"nofollow\" href=\"http:\/\/downloads.3cx.com\/downloads\/3CXCallFlowDesigner.exe\">Descarc\u0103 Call Flow Designer<\/a><\/noindex>\n<\/li>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/docs\/manual\/call-flow-designer-manual\/\">Documenta\u021bia Call Flow Designer<\/a><\/noindex>\n<\/li>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/blog\/change-log\/vad-change-log\/\">Jurnalul complet al modific\u0103rilor<\/a><\/noindex>\n<\/li>\n<\/ul>\n<p><\/p>\n<h2>3CX achizi\u021bioneaz\u0103 pluginul WP-Live Chat pentru centrele de contact multicanal<\/h2>\n<p>\nRecent am achizi\u021bionat <noindex><a rel=\"nofollow\" href=\"http:\/\/www.3cx.com\/wp-live-chat\/\">WP-Live Chat Support<\/a><\/noindex> \u2013 un plugin popular de chat cu vizitatorii site-ului, cu analize \u00een timp real. Acesta este cel mai popular chat pentru WordPress, av\u00e2nd peste 1 milion de desc\u0103rc\u0103ri \u0219i peste 1000 de desc\u0103rc\u0103ri zilnice. Achizi\u021bia tehnologiei WP-Live Chat urmeaz\u0103 lans\u0103rii propriului plugin <noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/3cx\/blog\/446196\/\">3CX Live Chat<\/a><\/noindex>, prezentat \u00eempreun\u0103 cu 3CX v16. To\u021bi ace\u0219ti pa\u0219i sunt destina\u021bi implement\u0103rii unui centru de contact multicanal u\u0219or de utilizat \u0219i standardizat, la cel mai accesibil pre\u021b.<\/p>\n<p>Pentru referin\u021b\u0103: WP-Live Chat a fost lansat \u00een 2014 de compania sud-african\u0103 Code Cabin \u2013 dezvoltator de solu\u021bii pentru e-commerce. 3CX va dezvolta activ WP-Live Chat Support, care va fi disponibil gratuit \u0219i ca produs separat. Spre deosebire de <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.ru\/ip-pbx\/wordpress-live-chat-talk\/\">3CX Live Chat &amp; Talk<\/a><\/noindex>, WP-Live Chat nu include comunica\u021bii audio\/videou cu vizitatorii site-ului, dar are analitic\u0103 extins\u0103 a ac\u021biunilor online ale utilizatorului.<\/p>\n<h2>Actualizarea 3CX pentru Android Beta<\/h2>\n<p>\nO nou\u0103 versiune beta a aplica\u021biei 3CX pentru Android a primit c\u00e2teva \u00eembun\u0103t\u0103\u021biri importante, bazate pe feedback-ul dumneavoastr\u0103.<\/p>\n<p>Dac\u0103 telefonul s-a mutat \u00een afara re\u021belei locale (iar conexiunea pe IP a fost schimbat\u0103 cu o conexiune pe FQDN), uneori ap\u0103rea eroarea \u201erequest failed error\u201d atunci c\u00e2nd \u00eencerca\u021bi s\u0103 suna\u021bi. Acum problema a fost rezolvat\u0103.<\/p>\n<p>\u00cempreun\u0103 cu numele abonatului (\u00een interfe\u021bele aplica\u021biei Status \u0219i Chat) acum este afi\u0219at numele centralei telefonice 3CX conectate prin trunk intersta\u021bional. Acest lucru este convenabil dac\u0103 \u00een organiza\u021bie sunt doi angaja\u021bi cu acela\u0219i nume, dar care lucreaz\u0103 \u00een birouri diferite (conectate la diferite centrale 3CX). \u00cen plus, numele centralei este acum afi\u0219at l\u00e2ng\u0103 Caller ID-ul angajatului. Acest lucru v\u0103 permite s\u0103 \u00een\u021belege\u021bi rapid din ce birou\/ce central\u0103 v\u0103 sun\u0103.<\/p>\n<p>Interfa\u021ba pentru ascultarea mesajelor vocale a fost, de asemenea, actualizat\u0103. Acum vede\u021bi lista complet\u0103 a mesajelor, cu op\u021biunile disponibile. Alege\u021bi op\u021biunea corespunz\u0103toare \u0219i mesajul va fi redat \u00een playerul \u00eencorporat Google Play Music.<\/p>\n<p><center><div class=\"youtube-placeholder\" data-id=\"X91mDlxsiuU\" onclick=\"loadVideo(this)\">\r\n        <img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/X91mDlxsiuU\/hqdefault.jpg\" alt=\"Reda\u021bi video\" loading=\"lazy\" width=\"480\" height=\"360\" style=\"width:100%;height:auto;\">\r\n        <div class=\"play-button\"><\/div>\r\n    <\/div><\/center><br \/>\nAlte \u00eembun\u0103t\u0103\u021biri ale 3CX pentru Android Beta:<\/p>\n<ul>\n<li>A fost ad\u0103ugat\u0103 op\u021biunea \u201eNu mai \u00eentreba\u201d atunci c\u00e2nd se ofer\u0103 acces aplica\u021biei la lista de contacte a telefonului.\n<\/li>\n<li>Fi\u0219ierele transmise sunt \u00eenc\u0103rcate \u00eentr-un folder dedicat, conform recomand\u0103rilor de dezvoltare pentru Android 10.\n<\/li>\n<li>Filtrul drop-down nou pentru contacte permite vizualizarea tuturor contactelor, doar a contactelor 3CX sau doar a contactelor dispozitivelor Android.\n<\/li>\n<li>Num\u0103rul maxim de participan\u021bi la conferin\u021b\u0103 la cerere este 3. Pentru conferin\u021be cu un num\u0103r mai mare de participan\u021bi, utiliza\u021bi Planificatorul de conferin\u021be.\n<\/li>\n<\/ul>\n<p>\nAplica\u021bia poate fi instalat\u0103 conect\u00e2ndu-v\u0103 la <noindex><a rel=\"nofollow\" href=\"https:\/\/play.google.com\/apps\/testing\/com.tcx.sipphone14\">programul Beta de testare 3CX pentru Android<\/a><\/noindex>. Dac\u0103 \u00eent\u00e2mpina\u021bi probleme cu aplica\u021bia sau ave\u021bi sugestii, l\u0103sa\u021bi un feedback pe pagina special\u0103 de <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/community\/forums\/android.34\/\">forum<\/a><\/noindex>.<\/p>\n<ul>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/blog\/change-log\/3cxphone-android-build-history\/\">Jurnalul complet al modific\u0103rilor<\/a><\/noindex>.\n<\/li>\n<\/ul>\n<p>Sursa: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/3cx\/blog\/473318\/\">habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u0417\u0430 \u043f\u043e\u0441\u043b\u0435\u0434\u043d\u0438\u0435 \u043f\u0430\u0440\u0443 \u043d\u0435\u0434\u0435\u043b\u044c \u043c\u044b \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u0438\u043b\u0438 \u043d\u0435\u0441\u043a\u043e\u043b\u044c\u043a\u043e \u0438\u043d\u0442\u0435\u0440\u0435\u0441\u043d\u044b\u0445 \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u0439 \u0438 \u043e\u0434\u0438\u043d \u043d\u043e\u0432\u044b\u0439 \u043f\u0440\u043e\u0434\u0443\u043a\u0442. \u0412\u0441\u0435 \u044d\u0442\u0438 \u043d\u043e\u0432\u0438\u043d\u043a\u0438 \u0438 \u0443\u043b\u0443\u0447\u0448\u0435\u043d\u0438\u044f \u0441\u043e\u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0443\u044e\u0442 \u043f\u043e\u043b\u0438\u0442\u0438\u043a\u0435 3CX \u043f\u043e \u0441\u043e\u0437\u0434\u0430\u043d\u0438\u044e \u043d\u0430 \u0431\u0430\u0437\u0435 UC \u0410\u0422\u0421 \u0434\u043e\u0441\u0442\u0443\u043f\u043d\u043e\u0433\u043e \u043c\u0443\u043b\u044c\u0442\u0438\u043a\u0430\u043d\u0430\u043b\u044c\u043d\u043e\u0433\u043e \u043a\u043e\u043b\u043b-\u0446\u0435\u043d\u0442\u0440\u0430. \u00a0\u00a0 \u041e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u0435 3CX CFD \u2014 \u043a\u043e\u043c\u043f\u043e\u043d\u0435\u043d\u0442\u044b \u041e\u043f\u0440\u043e\u0441 \u0438 \u041f\u043e\u0438\u0441\u043a \u0432 CRM \u0421\u0432\u0435\u0436\u0438\u0439 \u0440\u0435\u043b\u0438\u0437 3CX Call Flow Designer (CFD) Update 3 \u043f\u043e\u043b\u0443\u0447\u0438\u043b \u043d\u043e\u0432\u044b\u0439 \u043a\u043e\u043c\u043f\u043e\u043d\u0435\u043d\u0442 \u041e\u043f\u0440\u043e\u0441 (Survey), [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":39511,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[688],"tags":[],"class_list":["post-39510","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-administrirovanie"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.2.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"\u0417\u0430 \u043f\u043e\u0441\u043b\u0435\u0434\u043d\u0438\u0435 \u043f\u0430\u0440\u0443 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