{"id":53316,"date":"2019-11-29T00:00:00","date_gmt":"2019-11-28T21:00:00","guid":{"rendered":"https:\/\/prohoster.info\/blog\/blog_prohoster\/chemu-ne-uchat-v-shkole-kak-my-gotovim-inzhenerov-tehpodderzhki"},"modified":"2020-02-18T14:01:12","modified_gmt":"2020-02-18T11:01:12","slug":"chemu-ne-uchat-v-shkole-kak-my-gotovim-inzhenerov-tehpodderzhki","status":"publish","type":"post","link":"https:\/\/prohoster.info\/ro\/blog\/administrirovanie\/chemu-ne-uchat-v-shkole-kak-my-gotovim-inzhenerov-tehpodderzhki","title":{"rendered":"Ce nu se \u00eenva\u021b\u0103 la \u0219coal\u0103: cum preg\u0103tim inginerii de suport tehnic","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>Iat\u0103 \u0219i povestea \u201ealta\u201d promis\u0103.<\/p>\n<p><img decoding=\"async\" alt=\"Ce nu se \u00eenva\u021b\u0103 la \u0219coal\u0103: cum preg\u0103tim inginerii de suport tehnic\" src=\"\/wp-content\/uploads\/2019\/11\/b01d2affd48c88aee73fcb597aec3fd6.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<\/p>\n<h3>Provocare<br \/>\n<\/h3>\n<p>\nDac\u0103 acum patru ani m-ar fi \u00eentrebat: \u201eCum se pot \u00eenv\u0103\u021ba \u00eencep\u0103torii \u00een departamentul IT \/ companie?\u201d \u2014 a\u0219 fi spus, f\u0103r\u0103 ezitare: \u201eDup\u0103 metoda \u201emaimu\u021ba vede \u2013 maimu\u021ba face\u201d, adic\u0103 leag\u0103 \u00eencep\u0103torul de un angajat mai experimentat \u0219i las\u0103-l s\u0103 observe cum se execut\u0103 sarcinile tipice\u201d. Aceast\u0103 abordare a func\u021bionat pentru mine \u00eenainte, func\u021bioneaz\u0103 \u0219i acum, iar cu ceva timp \u00een urm\u0103 la Veeam, c\u00e2nd copacii erau mari, siglele verzi, iar produsul mic, a\u0219a se putea \u00eenv\u0103\u021ba \u2014 \u0219i a\u0219a s-a \u0219i \u00eenv\u0103\u021bat!<\/p>\n<p>\u00cens\u0103, pe m\u0103sur\u0103 ce produsul a devenit mare \u0219i complex, num\u0103rul de ingineri nou-veni\u021bi a crescut, iar abordarea de tip RTFM (Read The Freaking Manual) a \u00eenceput s\u0103 func\u021bioneze din ce \u00een ce mai pu\u021bin \u2014 problema este c\u0103 a\u0219a pot \u00eenv\u0103\u021ba doar cei care sunt deja \u201e\u00een tem\u0103\u201d, care \u00een\u021beleg specificul muncii \u0219i au nevoie de c\u00e2teva detalii care nu sunt at\u00e2t de critice.<\/p>\n<p>Dar ce s\u0103 facem cu cei care vin din domenii \u00eenrudite \u0219i doresc s\u0103 creasc\u0103 \u0219i s\u0103 se dezvolte, dar nu \u0219tiu cum s\u0103 abordeze acest lucru? Ce s\u0103 facem, de exemplu, cu cei care vorbesc o limb\u0103 rar\u0103 (de exemplu, rar\u0103 pentru un IT-ist mediu, italiana)? Sau cum s\u0103 instruim un absolvent promi\u021b\u0103tor de universitate care nu are mult\u0103 experien\u021b\u0103 de munc\u0103?<\/p>\n<p>S\u0103 ne oprim pentru o secund\u0103 din povestea noastr\u0103 \u0219i s\u0103 ne imagin\u0103m: iat\u0103-te, team leader \u00een echipa de suport, fost inginer bun \u0219i de succes, cu mult\u0103 experien\u021b\u0103 \u00een administrarea sistemelor \u0219i interac\u021biunea cu diverse persoane. Sarcina ta este s\u0103 transmi\u021bi experien\u021ba ta unui nou (chiar se poate spune \u201everde\u201d) inginer, absolvent de universitate, inteligent \u0219i perspicace. Exist\u0103 doar un detaliu \u2014 acesta este o persoan\u0103 f\u0103r\u0103 experien\u021b\u0103 \u00een suport \u0219i chiar \u00een ajutorul clien\u021bilor, iar el va fi primul inginer vorbitor de turc\u0103 din compania ta.<\/p>\n<p><noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex>Cum vei aborda aceast\u0103 problem\u0103?<\/p>\n<p>\u0218i c\u00e2nd vei r\u0103spunde la aceast\u0103 \u00eentrebare (iar tu vei r\u0103spunde, eu am \u00eencredere \u00een tine), haide s\u0103 complic\u0103m problema \u2014 ce se \u00eent\u00e2mpl\u0103 dac\u0103 astfel de ingineri vor fi zece? \u0218i dac\u0103 vor fi dou\u0103zeci? \u0218i dac\u0103 aceasta este o dezvoltare constant\u0103 a departamentului, iar \u00een orice moment va fi un nou-venit care trebuie instruit, s\u0103 \u00eei ar\u0103\u021bi un standard minim de calitate a muncii (iar acest standard este ridicat) \u0219i s\u0103 faci astfel \u00eenc\u00e2t persoana s\u0103 nu vrea s\u0103 fug\u0103 c\u00e2t mai repede?<\/p>\n<p>(Te rog, g\u00e2nde\u0219te-te la aceast\u0103 \u00eentrebare \u00eenainte de a citi mai departe.)<\/p>\n<p><img decoding=\"async\" alt=\"Ce nu se \u00eenva\u021b\u0103 la \u0219coal\u0103: cum preg\u0103tim inginerii de suport tehnic\" src=\"\/wp-content\/uploads\/2019\/11\/2d7b72ecfe9fdbfa9f3e24b3eb9f61a9.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<\/p>\n<h3>Povestea Noastr\u0103<\/h3>\n<p>\nExact aceasta a fost provocarea cu care ne-am confruntat. <\/p>\n<p>Deoarece departamentul era relativ mic, schema de a \u201cda unui nou venit un mentor, o list\u0103 de documente \u0219i a-l l\u0103sa s\u0103 lucreze \u2014 \u00eenoat\u0103 sau se scufund\u0103\u201d func\u021biona bine. Este o schem\u0103 bun\u0103, universal\u0103, verficat\u0103 de-a lungul anilor \u0219i chiar secolelor de experien\u021b\u0103 uman\u0103 \u2014 dar la un moment dat am realizat c\u0103 ne-am s\u0103turat de repetitivitate. Fiecare nou venit trebuie s\u0103 i se explice anumite lucruri \u2014 acela\u0219i lucru care \u00eei poate fi de folos \u00een munc\u0103. \u00cen schema \u201etradi\u021bional\u0103\u201d, acest lucru este realizat de mentor, dar ce se \u00eent\u00e2mpl\u0103 dac\u0103 subordona\u021bii unui mentor vin unul dup\u0103 altul? A repeta acela\u0219i lucru devine rapid plictisitor, apare epuizarea \u2014 \u0219i aceasta este deja un risc.<\/p>\n<p>\u0218i aici ne aducem aminte de o alt\u0103 schem\u0103, la fel de tradi\u021bional\u0103 \u2014 s\u0103 adun\u0103m noii angaja\u021bi \u00een grupuri \u0219i s\u0103 le \u021binem prezent\u0103ri \u2014 aceasta a fost cum a \u00eenceput programul nostru de formare.<\/p>\n<p>\u2026 Uneori, inginerii no\u0219tri particip\u0103 la conferin\u021be \u2014 at\u00e2t interne, c\u00e2t \u0219i externe, organizate de noi sau de al\u021bii. Chiar de la un astfel de eveniment a \u00eenceput formarea \u00een suport, a\u0219a cum \u00eel avem acum.<\/p>\n<p>Unul dintre inginerii no\u0219tri a \u021binut o prezentare str\u0103lucit\u0103 la VeeamOn \u00een Las Vegas despre cum este compus Veeam Backup &amp; Replication, \u0219i cu c\u00e2teva ajust\u0103ri a devenit lec\u021bia \u201eComponentelor\u201d. P\u00e2n\u0103 la acel moment aveam deja c\u00e2teva lec\u021bii despre diferite p\u0103r\u021bi ale func\u021bionalit\u0103\u021bii, dar acea lec\u021bie \u201ea stabilit tonul\u201d pentru toate cele care au venit \u00eenainte \u0219i dup\u0103. Anume modul \u00een care acea lec\u021bie a fost structurat\u0103, ce materiale au fost folosite \u0219i altele, au devenit standardul nostru.<\/p>\n<p>Am \u00eenceput s\u0103 discut\u0103m mult despre virtualizare, tehnologiile Microsoft, produsele noastre proprii, \u0219i am introdus cursuri de baz\u0103 pentru noii veni\u021bi f\u0103r\u0103 experien\u021b\u0103 \u00een IT, unde explic\u0103m tot ce ar putea avea nevoie un inginer de suport \u2014 \u00eencep\u00e2nd de la \u201ehardware\u201d \u0219i cresc\u00e2nd nivelurile de abstractizare: Disk API, Sisteme de Operare, Aplica\u021bii, Re\u021belistic\u0103, Virtualizare.<\/p>\n<p>Desigur, am \u00een\u021beles \u0219i \u00een\u021belegem c\u0103 a \u00eencerca s\u0103 acoperim \u00eentreaga gam\u0103 de tehnologii pe care le utiliz\u0103m prin cursuri va fi imposibil sau, cel pu\u021bin, nepractic. Pentru a \u00eenv\u0103\u021ba toate func\u021biile unui produs, deja sunt necesare c\u00e2teva luni, iar produsul nu st\u0103 pe loc, tot timpul apare ceva nou. \u00cen plus, doar cursurile-prezent\u0103ri, a\u0219a cum sunt, nu pot oferi tot ceea ce este nevoie unui inginer viitor.<\/p>\n<h3>Dar ce altceva?<\/h3>\n<p>\n\u00cemi place s\u0103 spun c\u0103 aplic\u0103m regula Pareto: prin trainingurile noastre oferim aproximativ 20% din ceea ce este necesar unui inginer de succes, iar 80% r\u0103m\u00e2ne \u00een sarcina lui \u2014 citirea manualelor, munca \u00een laborator, rezolvarea cererilor de testare \u0219i de produc\u021bie etc.<\/p>\n<p>20% \u2014 traininguri \u2014 de fapt, reprezint\u0103 aproape 100% din baza teoretic\u0103, dar cu teoria nu se poate realiza totul \u2014 func\u021bioneaz\u0103 schema clasic\u0103 Cuno\u0219tin\u021be-Abilit\u0103\u021bi-Competen\u021be. Putem oferi Cuno\u0219tin\u021be, dar dezvoltarea Abilit\u0103\u021bilor \u0219i transformarea lor \u00een Competen\u021be este o sarcin\u0103 complet diferit\u0103.<\/p>\n<p>De aceea, foarte repede, cursurile noastre teoretice ini\u021biale au fost completate cu alte aspecte, iar acum schema general\u0103 arat\u0103 astfel:<\/p>\n<ul>\n<li>Cursuri\/traininguri;<\/li>\n<li>Lucru individual;<\/li>\n<li>Mentorat.<\/li>\n<\/ul>\n<p>\nCu primul punct totul este clar: lu\u0103m un grup de \u00eencep\u0103tori, le prezent\u0103m teoria \u0219i trecem treptat la al doilea punct, oferindu-le la finalul cursului \u201etem\u0103 pentru acas\u0103\u201d \u2014 o sarcin\u0103 practic\u0103 pe care \u00eencep\u0103torul trebuie s\u0103 o \u201eexerce\u201d \u00een laborator \u0219i s\u0103 prezinte un raport \u00eentr-o anumit\u0103 form\u0103 (de obicei forma este liber aleas\u0103, dar exist\u0103 \u0219i excep\u021bii). <\/p>\n<p>Sarcinile le formul\u0103m inten\u021bionat \u00eentr-un mod destul de general, evit\u00e2nd instruc\u021biuni precise \u201emergi acolo, f\u0103 aia, noteaz\u0103 ce vezi\u201d. \u00cen schimb, punem doar sarcina (de exemplu: desf\u0103\u0219oar\u0103 o ma\u0219in\u0103 virtual\u0103 cu aceast\u0103 list\u0103 de componente) \u0219i solicit\u0103m s\u0103 realizeze cu rezultatul ob\u021binut o oarecare \u201ecercetare\u201d, f\u0103r\u0103 a ne implica \u00een modul \u00een care se face acest lucru sau cum s\u0103 verific\u0103m rezultatul. Prin aceasta dorim s\u0103 \u00eenv\u0103\u021b\u0103m \u00eencep\u0103torii (\u00een special pe cei care sunt la \u00eenceputul drumului lor \u00een domeniul IT \u0219i care nu sunt familiariza\u021bi cu modul de g\u00e2ndire al inginerilor) autodisciplina, abilit\u0103\u021bile de a citi documenta\u021bia \u0219i de a analiza problemele ap\u0103rute \u0219i, foarte important, con\u0219tientizarea limitelor lor.<\/p>\n<p>\u0218tim cu to\u021bii c\u0103 uneori solu\u021bionarea unei probleme duce la un impas, ca \u0219i cum \u00een fa\u021b\u0103 ar cre\u0219te un zid pe care nu reu\u0219im s\u0103-l spargem. \u0218i a \u00een\u021belege \u00een ce situa\u021bii merit\u0103 s\u0103 continui s\u0103 te love\u0219ti de el \u0219i c\u00e2nd e momentul s\u0103 g\u0103se\u0219ti pe cineva care \u00ee\u021bi poate oferi ajutor \u2014 este, de asemenea, o abilitate foarte important\u0103 pentru un inginer care lucreaz\u0103 \u00een echip\u0103.<\/p>\n<p>La noi, acest \u201eajut\u0103tor\u201d pentru \u00eencep\u0103tori este mentorul.<\/p>\n<p>Reevaluarea mentorului este pur \u0219i simplu imposibil\u0103. Judeca\u021bi singuri, el este primul \u201epunct de contact\u201d pentru \u00eencep\u0103torul care \u00eei este alocat, cel care poate r\u0103spunde la majoritatea \u00eentreb\u0103rilor \u0219i poate ajuta \u00een cele mai multe situa\u021bii \u2014 \u0219i s\u0103 corecteze acele modele proaste (\u00een aspectul tehnic, \u00een etica de afaceri, \u00een cultura Companiei) pe care un antrenor sau chiar un lider de echip\u0103 le-ar putea trece cu vederea.<\/p>\n<h3>\u0218i asta este tot despre el?<\/h3>\n<p>\nLecturi-curente, mentorat, munc\u0103 independent\u0103 \u2014 acestea sunt cele trei pietre de temelie care constituie programul nostru de educa\u021bie. Dar este acesta tot ce putem spune? Bine\u00een\u021beles c\u0103 nu!<br \/>\nChiar \u0219i av\u00e2nd un plan bun, patru programe complete de instruire (al cincilea este \u00een preg\u0103tire), nu ne oprim din a aduna \u201etrai\u021bele pluvilor\u201d noastre. \u00cenv\u0103\u021barea este la fel de vie c\u00e2t produsul nostru, \u0219i din acest motiv apare constant at\u00e2t informa\u021bie nou\u0103 c\u00e2t \u0219i noi modalit\u0103\u021bi de a o transmite.<\/p>\n<p>De exemplu, un moment important pentru noi a fost \u00een\u021belegerea c\u0103 repet\u0103m \u00eentr-un mod aproape complet educa\u021bia din \u0219coal\u0103\/universitate \u0219i c\u0103 aceasta nu func\u021bioneaz\u0103 \u00eentotdeauna. \u00cei \u00eenv\u0103\u021b\u0103m pe adul\u021bi, cu experien\u021b\u0103, cu propriile temeri \u0219i preferin\u021be. \u0218i astfel de sistem \u201e\u0219colar\u201d \u00eei poate \u00eengrijora pu\u021bin (s\u0103 numim lucrurile pe numele lor \u2014 \u00een 95% din cazuri, orice frustrare cauzat\u0103 de modelul \u0219colar provine din fric\u0103): cu to\u021bii am trecut, \u00eentr-un fel sau altul, prin \u0219coal\u0103 \u0219i universitate, \u0219i de cele mai multe ori acesta a fost, totu\u0219i, o experien\u021b\u0103 traumatizant\u0103, a\u0219a c\u0103 nu ne dorim s\u0103 o repet\u0103m.<\/p>\n<p><img decoding=\"async\" alt=\"Ce nu se \u00eenva\u021b\u0103 la \u0219coal\u0103: cum preg\u0103tim inginerii de suport tehnic\" src=\"\/wp-content\/uploads\/2019\/11\/0ed09dbec1f79d3de80214095207fb19.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nAici \u00eencepe c\u0103l\u0103toria noastr\u0103 (da, abia \u00eencepem, dar \u201edrumul de o mie de li...\u201d \u0219i a\u0219a mai departe) de a ne reconfigura abord\u0103rile. Ne-am amintit\/despre \u0219i am \u00eenv\u0103\u021bat despre andragogie (\u00eenv\u0103\u021barea adul\u021bilor - spre deosebire de pedagogie, care, \u00een esen\u021b\u0103, vizeaz\u0103 \u00eenv\u0103\u021barea copiilor) cu orientarea sa c\u0103tre experien\u021b\u0103, \u00een\u021belegerea obiectivelor, cu nuan\u021bele despre asimilarea informa\u021biilor \u0219i confortul \u00eenv\u0103\u021batului, importan\u021ba componentei emo\u021bionale (pentru copii este chiar mai important\u0103), necesitatea unei componente practice \u0219i a\u0219a mai departe. Am aflat despre <noindex><a rel=\"nofollow\" href=\"https:\/\/ru.wikipedia.org\/wiki\/%D0%9C%D0%BE%D0%B4%D0%B5%D0%BB%D1%8C_%D0%9A%D0%BE%D0%BB%D0%B1%D0%B0\">ciclul lui Kolb<\/a><\/noindex> \u0219i acum ne ajust\u0103m seminariile, g\u00e2ndindu-ne cum s\u0103 aducem chiar \u0219i o persoan\u0103 complet \u201eneini\u021biat\u0103\u201d la seminar deja cu o anumit\u0103 experien\u021b\u0103, pe care o vom ajuta s\u0103 o actualizeze \u0219i s\u0103 o completeze, s\u0103 o aprofundeze \u0219i s\u0103 o structureze, \u0219i, ce este important, s\u0103 oferim nu doar teorie goal\u0103, ci \u0219i cuno\u0219tin\u021be practice care pot fi transformate \u00een abilit\u0103\u021bi cu ajutorul unui mentor sau de sine st\u0103t\u0103tor.<\/p>\n<p>Am invitat antrenori de afaceri care au colaborat intens cu lectorii no\u0219tri \u00een privin\u021ba abilit\u0103\u021bilor de a sus\u021bine prezent\u0103ri publice,  discut\u00e2nd despre emo\u021bii, antren\u00e2nd asertivitatea, oferindu-le instrumente pentru gestionarea dinamicii de grup \u0219i, bine\u00een\u021beles, ne-au ajutat s\u0103 r\u0103spundem la \u00eentreb\u0103rile \u201ece ne dorim din \u00eenv\u0103\u021bare?\u201d \u0219i \u201ecare este scopul nostru final?\u201d. Rezultatele sunt deja vizibile \u2014 unele sesiuni de formare, care primeau cele mai multe feedbackuri negative de tip \u201eplictisitor \u0219i confuz\u201d, sunt acum considerate printre cele mai interesante \u0219i emo\u021bionante \u2014 \u0219i totu\u0219i, lectorul a r\u0103mas acela\u0219i!<\/p>\n<p>Recent, am avut intrarea a c\u00e2torva tineri foarte talenta\u021bi \u0219i motiva\u021bi, care ne-au povestit despre Knowledge Centered Support \u0219i despre cum s\u0103 construim cursuri video \u2014 iar noi am extras multe idei utile de la ei pentru a reconfigura ultimele \u0219i a ne \u00eendep\u0103rta de stilul \u201e\u00eenregistrare webinar\u201d spre cursuri frumoase \u0219i simple, care comunic\u0103 clar tot ce vrem, f\u0103r\u0103 a ne pierde \u00een diversitatea metodelor de furnizare a informa\u021biilor.<\/p>\n<p>Mai mult dec\u00e2t at\u00e2t, acum ne ocup\u0103m nu doar de aspectul tehnic al \u00eenv\u0103\u021b\u0103rii, adic\u0103 a\u0219a-numitele hard skills, ci lucr\u0103m \u0219i cu soft skills, nu doar pentru lectori sau management, ci \u0219i pentru ingineri. Facem acest lucru pentru a ne asigura c\u0103, atunci c\u00e2nd Ignat vine \u00een companie, el poate exersa abilit\u0103\u021bile de care va avea 100% nevoie la locul de munc\u0103, s\u0103 \u00ee\u0219i gestioneze emo\u021biile \u0219i s\u0103 \u0219tie c\u0103, \u00een orice situa\u021bie, chiar \u0219i cea mai complicat\u0103 \u0219i f\u0103r\u0103 ie\u0219ire, nu va fi singur: deoarece Suportul este despre oameni, \u0219i \u201enu ne abandon\u0103m propriii oameni \u00een momente dificile\u201d. \u00cenainte de primele apeluri telefonice primite, vom juca jocuri de rol cu noul venit, ajut\u00e2ndu-l s\u0103 se integreze \u00een proces \u0219i s\u0103 \u00ee\u0219i g\u0103seasc\u0103 stilul de r\u0103spuns, iar \u00eenainte de primele cazuri, vom povesti despre cum s\u0103 lucr\u0103m cu ele \u0219i la ce trebuie s\u0103 fim aten\u021bi, iar pe parcursul \u00eentregului proces, vom observa \u0219i ajuta.<br \/>\nNoi suntem suportul. \u0218i pe cine altcineva ar trebui s\u0103 sprijinim \u00eent\u00e2i, dac\u0103 nu pe ai no\u0219tri?<\/p>\n<h3>\u0218i, \u00een \u00eencheiere, c\u00e2teva cuvinte\u2026<\/h3>\n<p>\n\u00cemi dau seama c\u0103 povestea mea sun\u0103 l\u0103udativ. \u0218i \u00een acela\u0219i timp, nu m\u0103 laud \u2014 aceasta este povestea noastr\u0103, prezentul nostru \u0219i doar o mic\u0103 parte din planurile pentru viitor.<\/p>\n<p>\u00cenv\u0103\u021barea noastr\u0103 nu este perfect\u0103. Avem multe lipsuri \u0219i am f\u0103cut multe gre\u0219eli \u2014 Doamne, ajut\u0103! Primim multe feedback-uri, iar cel mai des ele nu sunt laudative, ne scriu despre probleme, neajunsuri, \u00eembun\u0103t\u0103\u021biri dorite \u2014 iar deoarece instruim la nivel mondial, avem foarte multe feedback-uri diverse, \u0219i dac\u0103 lu\u0103m \u00een considerare \u0219i diferen\u021bele culturale\u2026<\/p>\n<p><img decoding=\"async\" alt=\"Ce nu se \u00eenva\u021b\u0103 la \u0219coal\u0103: cum preg\u0103tim inginerii de suport tehnic\" src=\"\/wp-content\/uploads\/2019\/11\/746c510b271aa6e9e1a0ddf7298806d0.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nAvem multe de \u00eembun\u0103t\u0103\u021bit, \u0219i slav\u0103 Domnului, avem oameni care sunt gata s\u0103 munceasc\u0103, s\u0103 critice, s\u0103 discute \u0219i s\u0103 propun\u0103 noi idei. Aceasta este o resurs\u0103 uria\u0219\u0103 \u0219i un mare suport. <\/p>\n<p>Iar suportul \u2014 este despre oameni \u2014 tocmai oamenii fac \u00eenv\u0103\u021barea, \u00eenv\u0103\u021barea \u00eei ajut\u0103 pe noii angaja\u021bi s\u0103 fie mai eficien\u021bi mai repede \u0219i s\u0103 devin\u0103 ingineri competen\u021bi mai rapid, iar inginerii competen\u021bi fac lumea mai bun\u0103.<\/p>\n<p>\u2026 \u0219i cu aceasta permis s\u0103 \u00eenchei vorbele permise.<\/p>\n<p>Sursa: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/veeam\/blog\/477710\/\">habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u0412\u043e\u0442 \u0438 \u043e\u0431\u0435\u0449\u0430\u043d\u043d\u0430\u044f \u201c\u0434\u0440\u0443\u0433\u0430\u044f \u0438\u0441\u0442\u043e\u0440\u0438\u044f\u201d. Challenge \u0415\u0441\u043b\u0438 \u0431\u044b \u0447\u0435\u0442\u044b\u0440\u0435 \u0433\u043e\u0434\u0430 \u043d\u0430\u0437\u0430\u0434 \u043c\u0435\u043d\u044f \u0441\u043f\u0440\u043e\u0441\u0438\u043b\u0438: \u201c\u041a\u0430\u043a \u043c\u043e\u0436\u043d\u043e \u043e\u0431\u0443\u0447\u0430\u0442\u044c \u043d\u043e\u0432\u0438\u0447\u043a\u043e\u0432 \u0432 \u0418\u0422 \u043e\u0442\u0434\u0435\u043b\u0435\/\u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438?\u201d \u2014 \u044f, \u043d\u0435 \u0437\u0430\u0434\u0443\u043c\u044b\u0432\u0430\u044f\u0441\u044c, \u0432\u044b\u0434\u0430\u043b \u0431\u044b: \u201c\u041f\u043e \u043c\u0435\u0442\u043e\u0434\u0443 \u201c\u043e\u0431\u0435\u0437\u044c\u044f\u043d\u043a\u0430 \u0432\u0438\u0434\u0438\u0442 \u2014 \u043e\u0431\u0435\u0437\u044c\u044f\u043d\u043a\u0430 \u043f\u043e\u0434\u0440\u0430\u0436\u0430\u0435\u0442\u201d, \u0442\u043e \u0435\u0441\u0442\u044c \u043f\u0440\u0438\u043a\u0440\u0435\u043f\u0438\u0442\u0435 \u043d\u043e\u0432\u0438\u0447\u043a\u0430 \u043a \u0431\u043e\u043b\u0435\u0435 \u043e\u043f\u044b\u0442\u043d\u043e\u043c\u0443 \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a\u0443, \u0438 \u043f\u0443\u0441\u0442\u044c \u0441\u043c\u043e\u0442\u0440\u0438\u0442, \u043a\u0430\u043a \u0432\u044b\u043f\u043e\u043b\u043d\u044f\u044e\u0442\u0441\u044f \u0442\u0438\u043f\u0438\u0447\u043d\u044b\u0435 \u0437\u0430\u0434\u0430\u0447\u0438\u201d. \u042d\u0442\u043e\u0442 \u043f\u043e\u0434\u0445\u043e\u0434 \u0440\u0430\u0431\u043e\u0442\u0430\u043b \u0443 \u043c\u0435\u043d\u044f \u0440\u0430\u043d\u044c\u0448\u0435, \u043e\u043d [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[688],"tags":[],"class_list":["post-53316","post","type-post","status-publish","format-standard","hentry","category-administrirovanie"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.2.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"\u0412\u043e\u0442 \u0438 \u043e\u0431\u0435\u0449\u0430\u043d\u043d\u0430\u044f \u201c\u0434\u0440\u0443\u0433\u0430\u044f \u0438\u0441\u0442\u043e\u0440\u0438\u044f\u201d.\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"Yuri Gagarin\"\/>\n\t<link rel=\"canonical\" href=\"https:\/\/prohoster.info\/ro\/blog\/administrirovanie\/chemu-ne-uchat-v-shkole-kak-my-gotovim-inzhenerov-tehpodderzhki\" \/>\n\t<meta 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