{"id":54388,"date":"2019-12-25T00:00:00","date_gmt":"2019-12-24T21:00:00","guid":{"rendered":"https:\/\/prohoster.info\/blog\/blog_prohoster\/pagerduty-ili-pochemu-po-nocham-mozhet-ne-spat-otdel-ekspluatatsii"},"modified":"2020-02-18T14:02:23","modified_gmt":"2020-02-18T11:02:23","slug":"pagerduty-ili-pochemu-po-nocham-mozhet-ne-spat-otdel-ekspluatatsii","status":"publish","type":"post","link":"https:\/\/prohoster.info\/ro\/blog\/administrirovanie\/pagerduty-ili-pochemu-po-nocham-mozhet-ne-spat-otdel-ekspluatatsii","title":{"rendered":"PagerDuty, sau De ce echipa de opera\u021biuni poate r\u0103m\u00e2ne f\u0103r\u0103 somn noaptea","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>Cu c\u00e2t sistemul este mai complex, cu at\u00e2t se \u00eembog\u0103\u021be\u0219te cu tot felul de alerte. \u0218i devine necesar s\u0103 reac\u021bion\u0103m la aceste alerte, s\u0103 le agreg\u0103m \u0219i s\u0103 le vizualiz\u0103m. Cred c\u0103 este o situa\u021bie cunoscut\u0103 de mul\u021bi, p\u00e2n\u0103 la o tic\u0103ial\u0103 nervoas\u0103.<\/p>\n<p>Solu\u021bia despre care vom vorbi nu este cea mai nea\u0219teptat\u0103, dar c\u0103utarea unui articol complet pe aceast\u0103 tem\u0103 nu d\u0103 rezultate.<\/p>\n<p>Prin urmare, am decis s\u0103 \u00eemp\u0103rt\u0103\u0219esc experien\u021ba FunCorp \u0219i s\u0103 povestesc despre cum este organizat procesul de urgen\u021b\u0103, cine sun\u0103, de ce \u0219i cum putem vizualiza totul.<\/p>\n<p><img decoding=\"async\" alt=\"PagerDuty, sau De ce echipa de opera\u021biuni poate r\u0103m\u00e2ne f\u0103r\u0103 somn noaptea\" src=\"\/wp-content\/uploads\/2019\/12\/344e8d538f9ca98e019cbbb74cda39ab.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><\/p>\n<h3>Ce este PagerDuty?<\/h3>\n<p>\nA\u0219adar, pentru a rezolva toate aceste sarcini, am \u00eenceput s\u0103 c\u0103ut\u0103m un instrument convenabil. Dup\u0103 o c\u0103utare scurt\u0103, ne-am decis asupra PagerDuty. PD ni s-a p\u0103rut o solu\u021bie destul de complet\u0103 \u0219i concis\u0103, cu multe integra\u021bii \u0219i set\u0103ri. Ce reprezint\u0103 ea?<\/p>\n<p>Pe scurt, PagerDuty este o platform\u0103 pentru gestionarea incidentelor, care poate procesa incidentele primite prin diverse integra\u021bii, poate organiza rota\u021bia echipelor de urgen\u021b\u0103 \u0219i ofer\u0103 alerte c\u0103tre inginerul de urgen\u021b\u0103 \u00een func\u021bie de nivelul incidentului (pentru un nivel ridicat \u2014 apel, pentru un nivel sc\u0103zut \u2014 notificare prin aplica\u021bie\/sms).<\/p>\n<h3>Cine este inginerul de urgen\u021b\u0103?<\/h3>\n<p>\nProbabil c\u0103 aceasta este prima \u00eentrebare cu care trebuie s\u0103 \u00eencepem configurarea PD.<\/p>\n<p>La FunCorp, la fel ca \u00een alte companii, exist\u0103 o func\u021bie onorific\u0103 de inginer de urgen\u021b\u0103. Aceasta este predat\u0103 de la un inginer la altul o dat\u0103 pe zi. Exist\u0103 a\u0219a-numita prim\u0103 \u0219i a doua linie de r\u0103spuns la alertele din PagerDuty. S\u0103 presupunem c\u0103 apare o alert\u0103 de \u00eenalt\u0103 prioritate, iar dac\u0103 dup\u0103 10 minute de la apelul c\u0103tre inginerul din prima linie nu exist\u0103 reac\u021bie (adic\u0103 nu a fost schimbat\u0103 \u00een statusul acceptat sau rezolvat), apelul se duce la al doilea inginer de urgen\u021b\u0103. Aceasta se configureaz\u0103 \u00een PagerDuty prin Politicile de escaladare.<\/p>\n<p><img decoding=\"async\" alt=\"PagerDuty, sau De ce echipa de opera\u021biuni poate r\u0103m\u00e2ne f\u0103r\u0103 somn noaptea\" src=\"\/wp-content\/uploads\/2019\/12\/1968156d37c4210ccf92dd57861c9fd8.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nDac\u0103 \u0219i al doilea inginer nu r\u0103spunde, atunci notificarea revine la <em>inginerul<\/em> de urgen\u021b\u0103 principal.<\/p>\n<p>Astfel, orice alert\u0103 primit\u0103 de \u00eenalt\u0103 prioritate nu poate r\u0103m\u00e2ne neprocesat\u0103.\u00a0<\/p>\n<p>Acum s\u0103 vedem de unde pot veni incidentele.<\/p>\n<h3>Ce integra\u021bii folosim?<\/h3>\n<p>\n\u00cen PD se adun\u0103 multe incidente diverse de la diferite servicii. Avem \u00een prezent \u00een jur de 25 de astfel de servicii \u0219i pentru a le gestiona folosim c\u00e2teva integra\u021bii predefinite.<\/p>\n<ul>\n<li>Prometheus\n<\/li>\n<\/ul>\n<p>\nPrincipalul sistem de colectare a metrilor este Prometheus. Despre acesta s-au scris deja multe pe Habr, a\u0219a c\u0103 voi men\u021biona doar c\u0103 avem mai multe instan\u021be pentru diferite medii: una colecteaz\u0103 metrice de pe ma\u0219inile virtuale \u0219i containere, alta \u2014 din serviciile Amazon, iar a treia \u2014 de pe \u201eechipamentele fizice\u201d. \u00cen principal, Telegraf este utilizat ca exportator de metrice.<\/p>\n<ul>\n<li>Email\n<\/li>\n<\/ul>\n<p>\nAici, de asemenea, cred c\u0103 totul este clar din nume. Aceast\u0103 integrare este folosit\u0103 pentru a trimite notific\u0103ri de la anumite scripturi care sunt rulate prin cron. PD v\u0103 ofer\u0103 o adres\u0103 la care trimite\u021bi emailuri. La crearea unui serviciu cu aceast\u0103 integrare, pute\u021bi seta priorit\u0103\u021bile \u00een care incidentele primite vor fi procesate, precum \u0219i cum s\u0103 fie generate alertele (pentru fiecare email primit, pentru un email primit + o anumit\u0103 regul\u0103 etc.).<\/p>\n<p><img decoding=\"async\" alt=\"PagerDuty, sau De ce echipa de opera\u021biuni poate r\u0103m\u00e2ne f\u0103r\u0103 somn noaptea\" src=\"\/wp-content\/uploads\/2019\/12\/955d07c645be30f8beedc9d3347296b2.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<\/p>\n<ul>\n<li>Slack\n<\/li>\n<\/ul>\n<p>\n\u00cen opinia mea, este o integrare destul de interesant\u0103. Exist\u0103 situa\u021bii \u00een care se \u00eent\u00e2mpl\u0103 ceva, dar nu sunt acoperite de incidente. De aceea, am ad\u0103ugat integrarea din Slack pentru crearea de incidente. Adic\u0103, \u00een Slack-ul corporativ po\u021bi scrie <b>\/callofduty \u0432\u0441\u0435 \u0442\u043e\u0440\u043c\u043e\u0437\u0438\u0442 \u0438 \u0441\u043a\u043e\u0440\u043e \u0441\u043b\u043e\u043c\u0430\u0435\u0442\u0441\u044f<\/b> \u0219i PD va procesa acest lucru \u0219i va trimite incidentul inginerului de gard\u0103.<\/p>\n<p>Facem:<\/p>\n<p><img decoding=\"async\" alt=\"PagerDuty, sau De ce echipa de opera\u021biuni poate r\u0103m\u00e2ne f\u0103r\u0103 somn noaptea\" src=\"\/wp-content\/uploads\/2019\/12\/5f35935b763a4d9e57a4a735c70a4cd5.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nVedem:<\/p>\n<p><img decoding=\"async\" alt=\"PagerDuty, sau De ce echipa de opera\u021biuni poate r\u0103m\u00e2ne f\u0103r\u0103 somn noaptea\" src=\"\/wp-content\/uploads\/2019\/12\/c04b4f991ca7a4e71f25005e90b6215d.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<\/p>\n<ul>\n<li>API\n<\/li>\n<\/ul>\n<p>\nIntegrarea prin HTTP. Aici, de fapt, nu este nimic special, doar o cerere POST cu un corp \u00een format JSON. De exemplu, din lucruri interesante: o folosim pentru monitorizarea extern\u0103 prin <noindex><a rel=\"nofollow\" href=\"https:\/\/www.statuscake.com\/\">https:\/\/www.statuscake.com\/<\/a><\/noindex>. Acest serviciu verific\u0103 disponibilitatea site-urilor noastre din diferite col\u021buri ale lumii. \u00cen cazul \u00een care primim un cod de r\u0103spuns inacceptabil (de exemplu, 502), se creeaz\u0103 un incident, iar apoi totul urmeaz\u0103 lan\u021bul descris mai sus. \u00cen StatusCake exist\u0103, de asemenea, posibilitatea de a monitoriza URL-uri interne, expirarea certificatului SSL sau a domeniului.<\/p>\n<ul>\n<li>LibreNMS\n<\/li>\n<\/ul>\n<p>\nAceasta este \u00eenc\u0103 un sistem de monitorizare, despre care pute\u021bi citi mai multe pe site-ul lor <noindex><a rel=\"nofollow\" href=\"https:\/\/www.librenms.org\/\">https:\/\/www.librenms.org\/<\/a><\/noindex>. Cu ajutorul lui, monitoriz\u0103m interfe\u021bele de re\u021bea \u0219i iDRAC de pe servere.<\/p>\n<p><img decoding=\"async\" alt=\"PagerDuty, sau De ce echipa de opera\u021biuni poate r\u0103m\u00e2ne f\u0103r\u0103 somn noaptea\" src=\"\/wp-content\/uploads\/2019\/12\/2725f57aaa29d448320d48ef1cf4638c.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nAu mai fost \u0219i astfel de integrare, cum ar fi Datadog, CloudWatch. Detalii despre ce s-a \u00eent\u00e2mplat cu acestea pot fi vizualizate <noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/funcorp\/blog\/425431\/\">aici<\/a><\/noindex>.<\/p>\n<h3>Vizualizare<\/h3>\n<p>\nPrincipalul sistem de informare despre incidente este Slack. Toate incidentele primite \u00een PD sunt scrise \u00eentr-un chat special, iar dac\u0103 statusul lor se schimb\u0103, acest lucru este de asemenea reflectat \u00een chat.<\/p>\n<p><img decoding=\"async\" alt=\"PagerDuty, sau De ce echipa de opera\u021biuni poate r\u0103m\u00e2ne f\u0103r\u0103 somn noaptea\" src=\"\/wp-content\/uploads\/2019\/12\/adb2a280dfa547735e1e293c6fc6e1b5.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nC\u00e2nd a ap\u0103rut oportunitatea de a afi\u0219a date utile pe ecranele monitoarelor suspendate de tavan, ne-am dat seama brusc c\u0103 noi (\u00een departamentul devops) nu avem ce s\u0103 afi\u0219\u0103m pe ele. Exist\u0103 minunata Grafana, dar aceasta nu poate acoperi totul, iar angaja\u021bii reac\u021bioneaz\u0103 la alerte, nu la grafice.<\/p>\n<p>Dup\u0103 o c\u0103utare am\u0103nun\u021bit\u0103, dar nereu\u0219it\u0103 pe GitHub pentru un \"board\" concis \u0219i informativ pentru PD, am decis s\u0103 scriem unul propriu \u2014 doar cu ceea ce avem nevoie. De\u0219i ini\u021bial ideea a fost de a afi\u0219a interfa\u021ba PD pe ecran, aceasta ar\u0103ta \u0219i mai incomod.<\/p>\n<p>Pentru a-l scrie, este suficient s\u0103 ob\u021bii un cheie de la PD cu permisiuni read-only.<br \/>\nIat\u0103 ce am realizat:<\/p>\n<p><img decoding=\"async\" alt=\"PagerDuty, sau De ce echipa de opera\u021biuni poate r\u0103m\u00e2ne f\u0103r\u0103 somn noaptea\" src=\"\/wp-content\/uploads\/2019\/12\/bc341f5db4a663520c3313151be73a9e.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nPe ecran sunt afi\u0219ate incidentele deschise actuale, numele inginerului de serviciu curent din programul ales \u0219i timpul f\u0103r\u0103 un incident de \u00eenalt\u0103 prioritate (panoul cu incidentul de \u00eenalt\u0103 prioritate va fi eviden\u021biat cu ro\u0219u).<\/p>\n<p><noindex><a rel=\"nofollow\" href=\"https:\/\/github.com\/suknark\/pdviewer\">Sursa acestei implement\u0103ri poate fi v\u0103zut\u0103 aici<\/a><\/noindex>.<\/p>\n<p>\u00cen cele din urm\u0103, am ob\u021binut un panou de control convenabil pentru vizualizarea tuturor incidentelor noastre. A\u0219 fi bucuros dac\u0103 experien\u021ba noastr\u0103 ar fi util\u0103 pentru cineva dintre voi.<br \/>\n<br \/>Sursa: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/funcorp\/blog\/481656\/\">habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u0427\u0435\u043c \u0441\u043b\u043e\u0436\u043d\u0435\u0435 \u0441\u0438\u0441\u0442\u0435\u043c\u0430, \u0442\u0435\u043c \u0431\u043e\u043b\u044c\u0448\u0435 \u043e\u043d\u0430 \u043e\u0431\u0440\u0430\u0441\u0442\u0430\u0435\u0442 \u0432\u0441\u0435\u0432\u043e\u0437\u043c\u043e\u0436\u043d\u044b\u043c\u0438 \u0430\u043b\u0435\u0440\u0442\u0430\u043c\u0438. \u0418 \u0432\u043e\u0437\u043d\u0438\u043a\u0430\u0435\u0442 \u043f\u043e\u0442\u0440\u0435\u0431\u043d\u043e\u0441\u0442\u044c \u043d\u0430 \u044d\u0442\u0438 \u0441\u0430\u043c\u044b\u0435 \u0430\u043b\u0435\u0440\u0442\u044b \u0440\u0435\u0430\u0433\u0438\u0440\u043e\u0432\u0430\u0442\u044c, \u0430\u0433\u0440\u0435\u0433\u0438\u0440\u043e\u0432\u0430\u0442\u044c \u0438\u0445 \u0438 \u0432\u0438\u0437\u0443\u0430\u043b\u0438\u0437\u0438\u0440\u043e\u0432\u0430\u0442\u044c. \u0414\u0443\u043c\u0430\u044e, \u0441\u0438\u0442\u0443\u0430\u0446\u0438\u044f, \u0437\u043d\u0430\u043a\u043e\u043c\u0430\u044f \u043c\u043d\u043e\u0433\u0438\u043c \u0434\u043e \u043d\u0435\u0440\u0432\u043d\u043e\u0433\u043e \u0442\u0438\u043a\u0430. \u0420\u0435\u0448\u0435\u043d\u0438\u0435, \u043e \u043a\u043e\u0442\u043e\u0440\u043e\u043c \u043f\u043e\u0439\u0434\u0451\u0442 \u0440\u0435\u0447\u044c, \u043d\u0435 \u0441\u0430\u043c\u043e\u0435 \u043d\u0435\u043e\u0436\u0438\u0434\u0430\u043d\u043d\u043e\u0435, \u043d\u043e \u043f\u043e\u043b\u043d\u043e\u0446\u0435\u043d\u043d\u043e\u0439 \u0441\u0442\u0430\u0442\u044c\u0438 \u043f\u043e \u044d\u0442\u043e\u0439 \u0442\u0435\u043c\u0435 \u043f\u043e\u0438\u0441\u043a \u043d\u0435 \u0432\u044b\u0434\u0430\u0451\u0442. \u041f\u043e\u044d\u0442\u043e\u043c\u0443 \u044f \u0440\u0435\u0448\u0438\u043b \u043f\u043e\u0434\u0435\u043b\u0438\u0442\u044c\u0441\u044f \u043e\u043f\u044b\u0442\u043e\u043c FunCorp \u0438 \u0440\u0430\u0441\u0441\u043a\u0430\u0437\u0430\u0442\u044c \u043e \u0442\u043e\u043c, [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[688],"tags":[],"class_list":["post-54388","post","type-post","status-publish","format-standard","hentry","category-administrirovanie"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.2.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"\u0427\u0435\u043c \u0441\u043b\u043e\u0436\u043d\u0435\u0435 \u0441\u0438\u0441\u0442\u0435\u043c\u0430, \u0442\u0435\u043c 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