{"id":69613,"date":"2020-02-21T02:56:46","date_gmt":"2020-02-20T23:56:46","guid":{"rendered":"https:\/\/prohoster.info\/blog\/preimushhestva-3sh-pri-postroenii-raspredelennoj-seti"},"modified":"2020-03-03T16:14:46","modified_gmt":"2020-03-03T13:14:46","slug":"preimushhestva-3sh-pri-postroenii-raspredelennoj-seti","status":"publish","type":"post","link":"https:\/\/prohoster.info\/ro\/blog\/administrirovanie\/preimushhestva-3sh-pri-postroenii-raspredelennoj-seti","title":{"rendered":"Avantajele 3CX \u00een construirea unei re\u021bele distribuite","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>Organiza\u021biile cu mai multe filiale trebuie, mai devreme sau mai t\u00e2rziu, s\u0103 aleag\u0103 o solu\u021bie capabil\u0103 s\u0103 sus\u021bin\u0103 o re\u021bea telefonic\u0103 unificat\u0103 pentru comunicarea \u00eentre departamentele distribuite.<\/p>\n<p>Principalele factori care influen\u021beaz\u0103 alegerea companiei:<\/p>\n<ul>\n<li>lipsa taxelor pentru apelurile \u00eentre birouri;<\/li>\n<li>rezisten\u021ba la erori \u0219i fiabilitatea solu\u021biei;<\/li>\n<li>calitate \u00eenalt\u0103 a comunica\u021biilor vocale;<\/li>\n<li>lipsa pierderii de timp \u00een comunicarea cu alte birouri.<\/li>\n<\/ul>\n<p>\nMajoritatea sistemelor IP-ATC moderne rezolv\u0103 problema la un nivel de baz\u0103: de exemplu, un angajat din Ekaterinburg poate suna gratuit colegii din Minsk sau Krasnodar. Principalele dificult\u0103\u021bi apar \u00een detalii. De exemplu, angaja\u021bii nu vor putea vedea st\u0103rile extensiilor din alte birouri, nu vor putea transfera un apel c\u0103tre un coleg din alt ora\u0219, solicit\u0103rile primite nu vor fi puse \u00eentr-o coad\u0103 comun\u0103 etc. Acest lucru duce la probleme atunci c\u00e2nd diferitele etape ale unui proces de afaceri au loc \u00een birouri diferite, dar \u0219i \u00een cazul centrelor de apel distribuite care rezolv\u0103 o sarcin\u0103 comun\u0103.<br \/>\n<noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><br \/>\nAstfel de \u00eentreb\u0103ri \u0219i multe alte sarcini sunt rezolvate cu succes prin intermediul sistemului IP-ATC software 3CX, desf\u0103\u0219urat pe <a class=\"wpil_keyword_link\" href=\"https:\/\/prohoster.info\/ro\/server\/dts-dronten\/\"   title=\"server\" data-wpil-keyword-link=\"linked\"  data-wpil-monitor-id=\"2573\">server<\/a> comanda clientului sau \u00een cloud:<\/p>\n<ul>\n<li>unificarea numerelor interne din toate birourile \u00eentr-un plan de numerotare comun (inclusiv cu orice \u00eemp\u0103r\u021bire pe grupuri \u0219i \u00een orice ordine) sau, dimpotriv\u0103, includerea lor \u00een planuri de numerotare diferite, dac\u0103 cer acest lucru procesele de afaceri;<\/li>\n<li>rutarea apelurilor pe grupuri \u00een diferite sucursale;<\/li>\n<li>IVR unificat \u00een cadrul planului de numerotare comun;<\/li>\n<li>parcarea apelurilor \u00een cadrul planului de numerotare comun;<\/li>\n<li>transferul apelurilor \u00een cadrul planului de numerotare comun;<\/li>\n<li>st\u0103rile BLF, vizibile pentru to\u021bi utilizatorii.<\/li>\n<\/ul>\n<p>\nS\u0103 analiz\u0103m ultimul punct cu un exemplu concret. Folosind un ATC care nu poate transmite st\u0103rile unii altora, iat\u0103 cum arat\u0103 c\u00e2mpul DSS de butoane cu BLF pe telefonul Yealink SIP-T48G, incluz\u00e2nd numere at\u00e2t din biroul \"de acas\u0103\", c\u00e2t \u0219i din alte ora\u0219e:<\/p>\n<p><img decoding=\"async\" alt=\"Avantajele 3CX \u00een construirea unei re\u021bele distribuite\" src=\"\/wp-content\/uploads\/2020\/02\/4e50433dbb0b53dedb83cb65c2ca2406.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nNumerele colegilor din alte ora\u0219e sunt marcate cu culoarea gri, iar st\u0103rile lor nu sunt afi\u0219ate. 3CX rezolv\u0103 cu succes \u0219i aceast\u0103 problem\u0103. Asta va ar\u0103ta astfel, f\u0103r\u0103 valorile gri:<\/p>\n<p><img decoding=\"async\" alt=\"Avantajele 3CX \u00een construirea unei re\u021bele distribuite\" src=\"\/wp-content\/uploads\/2020\/02\/a42bfa174cb1a73df6ec5ccccad07e76.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nExist\u0103 o serie de alte avantaje utiliz\u00e2nd o IP-ATC software (3CX) \u00een re\u021beaua de sucursale, \u0219i nu un sistem telefonic hardware:<\/p>\n<ul>\n<li><b>lipsa costurilor logistice<\/b>: nu trebuie s\u0103 trimite\u021bi fizic \u201ehardware\u201d PBX \u00een toate birourile;<\/li>\n<li><b>lipsa necesit\u0103\u021bii de personal suplimentar<\/b>: configurarea de la distan\u021b\u0103 elimin\u0103 necesitatea prezen\u021bei unui inginer calificat \u00een biroul sucursalei;<\/li>\n<li><b>configurare transparent\u0103<\/b>: 3CX dispune de o logic\u0103 de configurare transparent\u0103 a PBX-ului IP (centru de calcul comun), \u00een timp ce utilizarea mai multor PBX-uri hardware nu permite realizarea set\u0103rilor unificate \u00een principiu;<\/li>\n<li><b>configurare simpl\u0103<\/b>: configurarea 3CX se efectueaz\u0103 mult mai simplu datorit\u0103 interfe\u021bei unice de administrare (gestionare dintr-o singur\u0103 fereastr\u0103);<\/li>\n<li><b>monitorizarea infrastructurii<\/b>: 3CX permite monitorizarea infrastructurii \u00eentr-o re\u021bea filial\u0103 distribuit\u0103 (st\u0103rile trunk-urilor externe \u0219i ale liniilor interne, utilizarea resurselor, jurnalizare) \u0219i trimiterea de notific\u0103ri pe e-mail pentru anumite evenimente;<\/li>\n<li><b>upgrade simplu al sistemului<\/b>: datorit\u0103 3CX, tranzi\u021bia treptat\u0103 de la o re\u021bea de telefonie \u00eenvechit\u0103 la comunica\u021bii moderne audio \u0219i video IP se face lin \u0219i f\u0103r\u0103 costuri suplimentare; upgrade-ul PBX-ului cu integrarea tuturor canalelor necesare (SIP, E1, TFOP etc.) poate fi realizat \u00een orice moment \u0219i de c\u00e2te ori este nevoie.<\/li>\n<\/ul>\n<p>\n<img decoding=\"async\" alt=\"Avantajele 3CX \u00een construirea unei re\u021bele distribuite\" src=\"\/wp-content\/uploads\/2020\/02\/73f9c368f6227958fef36069dd314fa7.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nVorbind despre utilizarea 3CX \u00een mai multe birouri, s\u0103 lu\u0103m \u00een considerare dou\u0103 scenarii principale:<\/p>\n<ul>\n<li>un singur PBX IP \u201emare\u201d pentru \u00eentreaga baz\u0103 de abona\u021bi;<\/li>\n<li>propriul PBX IP \u201emic\u201d \u00een fiecare subdiviziune.<\/li>\n<\/ul>\n<p>\n\u00cen implementarea acestor scenarii exist\u0103 diferen\u021be at\u00e2t tehnice, c\u00e2t \u0219i economice.<\/p>\n<h4>Pre\u021b<\/h4>\n<p>\nS\u0103 consider\u0103m o organiza\u021bie cu un birou central de 100 de angaja\u021bi, dou\u0103 centre de apeluri cu 20 de operatoare \u00een regiuni \u0219i un centru R&amp;D la distan\u021b\u0103 cu 50 de ingineri.<\/p>\n<p>Atunci c\u00e2nd instala\u021bi un singur PBX IP, trebuie s\u0103 lua\u021bi \u00een considerare num\u0103rul angaja\u021bilor (aproape 200), densitatea ridicat\u0103 a apelurilor (centrele de apel) \u0219i func\u021bionalitatea necesar\u0103 pentru centrul de apeluri. Cerin\u021belor le corespunde licen\u021ba 3CX Enterprise pentru 64 de apeluri simultane, cu un pre\u021b de v\u00e2nzare cu am\u0103nuntul estimat de 326.232 de ruble pe an.<\/p>\n<p>\u00cen cazul PBX-urilor IP distribuite, este posibil s\u0103 \u00eent\u00e2lni\u021bi situa\u021bii \u00een care unele subdiviziuni necesit\u0103 un set complet de func\u021bii, iar altele se vor limita la func\u021bionalit\u0103\u021bi de baz\u0103 (num\u0103r mic de apeluri, predominant apeluri ie\u0219ite). Calculul aproximativ va fi urm\u0103torul:<\/p>\n<p><img decoding=\"async\" alt=\"Avantajele 3CX \u00een construirea unei re\u021bele distribuite\" src=\"\/wp-content\/uploads\/2020\/02\/59190fff7572251bb4f203cb3f6d6b66.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nSe observ\u0103 o economie de 73.140 de ruble pe an.<\/p>\n<p>Dac\u0103 examin\u0103m un exemplu mai simplu \u2013 dou\u0103 birouri absolut identice \u2013 putem observa c\u0103, de exemplu, dou\u0103 IP-ATC-uri cu 16 apeluri simultane cost\u0103 cu 11,5% mai pu\u021bin dec\u00e2t un singur IP-ATC cu 32 de apeluri simultane.<\/p>\n<h4>Implementare tehnic\u0103<\/h4>\n<p>\nAt\u00e2t \u00een primul, c\u00e2t \u0219i \u00een al doilea exemplu, trebuie s\u0103 lu\u0103m \u00een considerare o serie de constr\u00e2ngeri:<\/p>\n<ul>\n<li>necesitatea configur\u0103rii a dou\u0103 IP-ATC-uri (pot ap\u0103rea costuri \u0219i consum de timp suplimentar);<\/li>\n<li>nu este posibil s\u0103 control\u0103m distribu\u021bia \u00eenc\u0103rc\u0103turii. De exemplu, \u00een dou\u0103 birouri din fusuri orare diferite, suma maxim\u0103 poate fi de 100 de apeluri simultane, iar separat (\u00een perioadele de v\u00e2rf care nu se suprapun) \u2013 c\u00e2te 80.<\/li>\n<\/ul>\n<p>\nUnul dintre avantajele utiliz\u0103rii mai multor IP-ATC-uri pe servere diferite este cre\u0219terea poten\u021bial\u0103 a fiabilit\u0103\u021bii sistemului \u00een ansamblu. Dac\u0103 un server pic\u0103 sau nu exist\u0103 internet \u00eentr-o filial\u0103, celelalte pot comunica \u00eentre ele prin alte rute. De asemenea, liniile externe pot fi configurate independent.<\/p>\n<p><img decoding=\"async\" alt=\"Avantajele 3CX \u00een construirea unei re\u021bele distribuite\" src=\"\/wp-content\/uploads\/2020\/02\/ba41b5f2bab7bfda80cc440cadcaa3f7.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<\/p>\n<h4>Concluzie<\/h4>\n<p>\nIndiferent de schema de conectare, 3CX ofer\u0103 utilizatorilor func\u021bionalit\u0103\u021bi largi, inclusiv op\u021biuni specializate pentru diferite domenii de afaceri (de exemplu, hoteluri \u0219i centre de apeluri).<\/p>\n<p>\u00cen plus, posibilitatea de a organiza conferin\u021be web cu p\u00e2n\u0103 la 250 de participan\u021bi, precum \u0219i func\u021bii utile pentru angaja\u021bii mobili, fac solu\u021biile companiei 3CX foarte atractive pentru companiile moderne care folosesc activ mijloacele de comunicare unificat\u0103. Astfel, sistemul de comunica\u021bii corporative bazat pe solu\u021biile 3CX ofer\u0103 un echilibru optim \u00eentre investi\u021biile realizate \u0219i volumul de sarcini rezolvate.<\/p>\n<p class=\"for_users_only_msg\">Numai utilizatorii \u00eenregistra\u021bi pot participa la sondaj. <noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/auth\/login\/\">Conecta\u021bi-v\u0103<\/a><\/noindex>, v\u0103 rug\u0103m.<\/p>\n<h2 class=\"default-block__polling-title\">Ce tip de ATC utiliza\u021bi?<\/h2>\n<ul class=\"poll-result\">\n<li class=\"poll-result__item\">\n<p>                <strong class=\"poll-result__data-percent  poll-result__data-percent_winner\">61,5%<\/strong>Software8<\/p>\n<\/li>\n<li class=\"poll-result__item\">\n<p>                <strong class=\"poll-result__data-percent\">30,8%<\/strong>Hardware4<\/p>\n<\/li>\n<li class=\"poll-result__item\">\n<p>                <strong class=\"poll-result__data-percent\">7,7%<\/strong>Virtual1<\/p>\n<\/li>\n<\/ul>\n<p>    13 utilizatori au votat. 4 utilizatori s-au ab\u021binut.<br \/>\n<br \/>Sursa: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/post\/489072\/\">habr.com<\/a> <\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u041e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u044f\u043c, \u0438\u043c\u0435\u044e\u0449\u0438\u043c \u043d\u0435\u0441\u043a\u043e\u043b\u044c\u043a\u043e \u0444\u0438\u043b\u0438\u0430\u043b\u043e\u0432, \u0440\u0430\u043d\u043e \u0438\u043b\u0438 \u043f\u043e\u0437\u0434\u043d\u043e \u043f\u0440\u0438\u0445\u043e\u0434\u0438\u0442\u0441\u044f \u0432\u044b\u0431\u0438\u0440\u0430\u0442\u044c \u0440\u0435\u0448\u0435\u043d\u0438\u0435, \u0441\u043f\u043e\u0441\u043e\u0431\u043d\u043e\u0435 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u0438\u0432\u0430\u0442\u044c \u0435\u0434\u0438\u043d\u0443\u044e \u0442\u0435\u043b\u0435\u0444\u043e\u043d\u043d\u0443\u044e \u0441\u0435\u0442\u044c \u0434\u043b\u044f \u0441\u0432\u044f\u0437\u0438 \u0443\u0434\u0430\u043b\u0435\u043d\u043d\u044b\u0445 \u043f\u043e\u0434\u0440\u0430\u0437\u0434\u0435\u043b\u0435\u043d\u0438\u0439. \u041e\u0441\u043d\u043e\u0432\u043d\u044b\u0435 \u0444\u0430\u043a\u0442\u043e\u0440\u044b, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u0432\u043b\u0438\u044f\u044e\u0442 \u043d\u0430 \u0432\u044b\u0431\u043e\u0440 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438: \u043e\u0442\u0441\u0443\u0442\u0441\u0442\u0432\u0438\u0435 \u043f\u043b\u0430\u0442\u044b \u0437\u0430 \u0437\u0432\u043e\u043d\u043a\u0438 \u043c\u0435\u0436\u0434\u0443 \u043e\u0444\u0438\u0441\u0430\u043c\u0438; \u043e\u0442\u043a\u0430\u0437\u043e\u0443\u0441\u0442\u043e\u0439\u0447\u0438\u0432\u043e\u0441\u0442\u044c \u0438 \u043d\u0430\u0434\u0435\u0436\u043d\u043e\u0441\u0442\u044c \u0440\u0435\u0448\u0435\u043d\u0438\u044f; \u0432\u044b\u0441\u043e\u043a\u043e\u0435 \u043a\u0430\u0447\u0435\u0441\u0442\u0432\u043e \u0433\u043e\u043b\u043e\u0441\u043e\u0432\u044b\u0445 \u043a\u043e\u043c\u043c\u0443\u043d\u0438\u043a\u0430\u0446\u0438\u0439; \u043e\u0442\u0441\u0443\u0442\u0441\u0442\u0432\u0438\u0435 \u043f\u043e\u0442\u0435\u0440\u044c \u0432\u0440\u0435\u043c\u0435\u043d\u0438 \u043f\u0440\u0438 \u0441\u0432\u044f\u0437\u0438 \u0441 \u0434\u0440\u0443\u0433\u0438\u043c\u0438 \u043e\u0444\u0438\u0441\u0430\u043c\u0438. \u0411\u043e\u043b\u044c\u0448\u0438\u043d\u0441\u0442\u0432\u043e \u0441\u043e\u0432\u0440\u0435\u043c\u0435\u043d\u043d\u044b\u0445 IP-\u0410\u0422\u0421 \u0440\u0435\u0448\u0430\u044e\u0442 \u0437\u0430\u0434\u0430\u0447\u0443 \u043d\u0430 \u0431\u0430\u0437\u043e\u0432\u043e\u043c [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":69614,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[688],"tags":[],"class_list":["post-69613","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-administrirovanie"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.2.1 - 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