{"id":85173,"date":"2020-06-14T01:42:30","date_gmt":"2020-06-13T23:42:30","guid":{"rendered":"https:\/\/prohoster.info\/blog\/administrirovanie\/kak-avito-vyyavlyaet-moshennikov-i-boretsya-s-frodom"},"modified":"2020-06-14T01:42:30","modified_gmt":"2020-06-13T23:42:30","slug":"kak-avito-vyyavlyaet-moshennikov-i-boretsya-s-frodom","status":"publish","type":"post","link":"https:\/\/prohoster.info\/ro\/blog\/administrirovanie\/kak-avito-vyyavlyaet-moshennikov-i-boretsya-s-frodom","title":{"rendered":"Cum identific\u0103 Avito escrocii \u0219i lupt\u0103 \u00eempotriva fraudelor","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>Bun\u0103, Habr. Eu sunt Igor, liderul echipei care lupt\u0103 \u00eempotriva escrocilor de pe Avito. Ast\u0103zi vom discuta despre eterna b\u0103t\u0103lie cu nenoroci\u021bii care \u00eencearc\u0103 \u0219i chiar reu\u0219esc uneori s\u0103 \u00een\u0219ele cump\u0103r\u0103torii online prin livrarea de bunuri. <\/p>\n<p><\/p>\n<p><img decoding=\"async\" alt=\"Cum identific\u0103 Avito escrocii \u0219i lupt\u0103 \u00eempotriva fraudelor\" src=\"\/wp-content\/uploads\/2020\/06\/7072532aa9ea0d0f66358cad1e0820d9.jpg\" style=\"display:block;margin: 0 auto;\" \/><\/p>\n<p><noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><\/p>\n<p>Am luptat de mult \u00eempotriva escrocheriilor. Escrocii de ast\u0103zi \u00eei \u00een\u0219eal\u0103 pe oameni imitat interfe\u021be \u0219i func\u021bii ale platformelor de comer\u021b online. De exemplu, inventeaz\u0103 scheme de livrare prin curier pe pie\u021bele online. <\/p>\n<p><\/p>\n<p>\u00cen ianuarie 2020, pe internet au ap\u0103rut instruc\u021biuni gata f\u0103cute pentru escroci \u0219i toate instrumentele necesare. Apoi, autoizolarea a turnat ulei pe foc: cei care \u00eenainte \u00een\u0219elau \u0219i furau pe str\u0103zi \u0219i \u00een apartamente au fost nevoi\u021bi s\u0103 migreze online. Poate \u0219i voi a\u021bi fost suna\u021bi insistent lately, scriindu-v\u0103 \u00een mesagerii, SMS-uri \u0219i e-mailuri ace\u0219ti \u00abescroci\u00bb. Ei se prezint\u0103 ca angaja\u021bi ai b\u0103ncilor \u0219i ai organelor de drept, rude \u00eendep\u0103rtate sau notari. Scrie\u021bi \u00een comentarii cu ce tip de escrocherie v-a\u021bi confruntat ultima dat\u0103. <\/p>\n<p><\/p>\n<h2 id=\"standartnye-shemy-moshennichestva\">Scheme standard de fraud\u0103<\/h2>\n<p><\/p>\n<p>Cea mai r\u0103sp\u00e2ndit\u0103 schem\u0103 de \u00een\u0219el\u0103torie a cump\u0103r\u0103torilor prin livrarea de bunuri arat\u0103 astfel:<\/p>\n<p><\/p>\n<ol>\n<li>Escrocul public\u0103 un anun\u021b cu un produs popular din categoria de pre\u021b mediu. De exemplu, cu v\u00e2nzarea unui scooter electric \u2014 vara sunt populari.<\/li>\n<li>Prin orice mijloace \u00eel convinge pe poten\u021bialul cump\u0103r\u0103tor s\u0103 accepte livrarea. Motivele pot fi variate: am plecat din ora\u0219 din cauza pandemiei sau pur \u0219i simplu sunt prea ocupat \u0219i nu pot veni la \u00eent\u00e2lnire.<\/li>\n<li>Dup\u0103 ce a ob\u021binut acceptul, escrocul trimite un link fals pentru plat\u0103. Pagina de pe link este similar\u0103 cu un formular standard de pe Avito.<\/li>\n<li>Victima pl\u0103te\u0219te achizi\u021biile \u0219i se desparte de bani.<\/li>\n<li>Escrocul \u00eencearc\u0103 s\u0103 c\u00e2\u0219tige mai mul\u021bi bani oferind s\u0103 restituie plata. El \u00eei trimite cump\u0103r\u0103torului un nou formular pentru restituirea banilor, dar de fapt \u00eei ia din nou. Pagina de restituire este aceea\u0219i pagin\u0103 de plat\u0103, dar textul de pe buton a fost schimbat din \u00abpl\u0103te\u0219te\u00bb \u00een \u00abrestituie\u00bb. <\/li>\n<\/ol>\n<p><\/p>\n<p>Mai jos&nbsp;se afl\u0103 un exemplu de pagin\u0103 fals\u0103 pe care un escroc ar putea s\u0103 o trimit\u0103. Domeniul imit\u0103&nbsp;Avito, iar site-ul este similar cu pagina de finalizare a comenzii dintr-un magazin online. Paginile false sunt adesea pe&nbsp;protocolul https, iar pe aceast\u0103 baz\u0103 nu pot fi diferen\u021biate. Dup\u0103 completarea datelor, utilizatorul ajunge pe pagina de plat\u0103 a comenzii, unde i se cere s\u0103 introduc\u0103 datele cardului bancar. <\/p>\n<p><\/p>\n<p><img decoding=\"async\" alt=\"Cum identific\u0103 Avito escrocii \u0219i lupt\u0103 \u00eempotriva fraudelor\" src=\"\/wp-content\/uploads\/2020\/06\/9a465eb363bf7618c19587f4bdf686bc.jpg\" style=\"display:block;margin: 0 auto;\" \/><\/p>\n<p><\/p>\n<p><img decoding=\"async\" alt=\"Cum identific\u0103 Avito escrocii \u0219i lupt\u0103 \u00eempotriva fraudelor\" src=\"\/wp-content\/uploads\/2020\/06\/29c623cda8e1e84962d4a8a80ad72f2e.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<em>Pagini false de plat\u0103 pentru produse \u0219i returnarea banilor<\/em><\/p>\n<p><\/p>\n<p>Bloc\u0103m v\u00e2nz\u0103torii suspecti. Prin urmare, pentru a desf\u0103\u0219ura astfel de opera\u021biuni, escrocii trebuie s\u0103 creeze constant conturi noi pe&nbsp;Avito. Ace\u0219tia fie le \u00eenregistreaz\u0103 singuri cu ajutorul unui SMS pe un num\u0103r virtual temporar, fie cump\u0103r\u0103 conturi furate. O cartel\u0103 SIM virtual\u0103 cost\u0103 de la&nbsp;60 de copeici, iar un cont str\u0103in pe pia\u021ba subteran\u0103 - de la&nbsp;10 ruble. Cheltuielile pentru ambele sunt incomparabil mai mici chiar \u0219i dec\u00e2t venitul ocazional din&nbsp;\u00een\u0219elarea utilizatorilor.<\/p>\n<p><\/p>\n<p>Aceasta a fost Avito Scam&nbsp;1.0, dar deja au ap\u0103rut versiunile 2.0, 3.0 \u0219i chiar 4.0. Acestea nu sunt denumirile noastre - le folosesc \u00eens\u0103\u0219i escrocii. <\/p>\n<p><\/p>\n<p>\u00cei \u00een\u0219al\u0103 nu doar pe cump\u0103r\u0103tori, ci \u0219i pe v\u00e2nz\u0103tori. A doua schem\u0103 arat\u0103 astfel: <\/p>\n<p><\/p>\n<ol>\n<li>Cump\u0103r\u0103torul pretinde c\u0103 a trimis bani printr-o tranzac\u021bie sigur\u0103. <\/li>\n<li>Acesta trimite v\u00e2nz\u0103torului un link fals, unde acesta poate primi plata. <\/li>\n<li>V\u00e2nz\u0103torul ajunge pe&nbsp;pagina care \u00eei cere datele cardului s\u0103u, iar \u00een final suma este debitat\u0103 din&nbsp;contul s\u0103u. <\/li>\n<\/ol>\n<p><\/p>\n<p><img decoding=\"async\" alt=\"Cum identific\u0103 Avito escrocii \u0219i lupt\u0103 \u00eempotriva fraudelor\" src=\"\/wp-content\/uploads\/2020\/06\/1e87be7922a5bae7fc130c0503dc8219.jpg\" style=\"display:block;margin: 0 auto;\" \/><\/p>\n<p><\/p>\n<p><img decoding=\"async\" alt=\"Cum identific\u0103 Avito escrocii \u0219i lupt\u0103 \u00eempotriva fraudelor\" src=\"\/wp-content\/uploads\/2020\/06\/63dd1c7ec1e67596106279a65a4052fc.jpg\" style=\"display:block;margin: 0 auto;\" \/><\/p>\n<p><\/p>\n<p>Schema Scam&nbsp;3.0 func\u021bioneaz\u0103 astfel:<\/p>\n<p><\/p>\n<ol>\n<li>V\u00e2nz\u0103torul public\u0103 anun\u021buri cu livrarea activat\u0103 prin&nbsp;Avito. <\/li>\n<li>C\u00e2nd cump\u0103r\u0103torul pl\u0103te\u0219te produsul, escrocul \u00eei trimite o captur\u0103 de ecran, pe care Avito se presupune c\u0103 cere un cod de confirmare. <\/li>\n<li>Cu ajutorul codului, v\u00e2nz\u0103torul accede \u00een&nbsp;contul utilizatorului. \u00cen profilul cump\u0103r\u0103torului, escrocul marcheaz\u0103 c\u0103 acesta a primit produsul. Cump\u0103r\u0103torul r\u0103m\u00e2ne f\u0103r\u0103&nbsp;bani \u0219i f\u0103r\u0103 produsele sale. <\/li>\n<\/ol>\n<p><\/p>\n<p><img decoding=\"async\" alt=\"Cum identific\u0103 Avito escrocii \u0219i lupt\u0103 \u00eempotriva fraudelor\" src=\"\/wp-content\/uploads\/2020\/06\/659a2d5f7eded8c314648b4e2044f444.jpg\" style=\"display:block;margin: 0 auto;\" \/><\/p>\n<p><\/p>\n<p>Iar schema&nbsp;4.0 func\u021bioneaz\u0103 astfel:<\/p>\n<p><\/p>\n<ol>\n<li>Cump\u0103r\u0103torul se face c\u0103 a pl\u0103tit produsul \u0219i trimite o chitan\u021b\u0103 fals\u0103. Chitan\u021bele sunt trimise pe oriunde: pe email sau \u00een&nbsp;alte mesaje. Depinde de&nbsp;ce contact a dat v\u00e2nz\u0103torul escrocului. <\/li>\n<li>V\u00e2nz\u0103torului \u00eei vine un SMS care imit\u0103 o \u00eenregistrare de la&nbsp;banc\u0103. <\/li>\n<li>\u00cen c\u00e2teva minute, cump\u0103r\u0103torul scrie c\u0103 \u00eei va fi mai potrivit produsul unui alt v\u00e2nz\u0103tor \u0219i cere returnarea banilor. Adesea se folose\u0219te argumentul \u201eReturna\u021bi, nu sunte\u021bi escroc\u201d. V\u00e2nz\u0103torul trimite cump\u0103r\u0103torului suma, dar din propriul s\u0103u buzunar, pentru c\u0103 nu a avut loc nicio plat\u0103.<\/li>\n<\/ol>\n<p><\/p>\n<h2 id=\"na-chto-davyat-moshenniki\">La ce apas\u0103 escrocii<\/h2>\n<p><\/p>\n<p>Cinci cele mai populare contexte \u00een care oamenii cad \u00een capcana escrocheriilor:<\/p>\n<p><\/p>\n<ol>\n<li>Oferte unice de v\u00e2nzare. Pre\u021bul sau produsul difer\u0103 semnificativ de alte oferte.<\/li>\n<li>H\u00e2rtie de lucru. V\u00e2nz\u0103torul are mai mul\u021bi doritori care doresc s\u0103 cumpere produsul, a\u0219a c\u0103 \u00eei for\u021beaz\u0103 s\u0103 pl\u0103teasc\u0103 un avans.<\/li>\n<li>Urgent. Cump\u0103r\u0103torul ofer\u0103 achizi\u021bionarea urgent\u0103 a produsului pentru orice pre\u021b \u0219i cere toate informa\u021biile cardului bancar pentru a transfera banii.<\/li>\n<li>Bun\u0103tate. Escrocul cere ajutor pentru achizi\u021bionarea unui produs: de exemplu, cump\u0103r\u0103torul are probleme de s\u0103n\u0103tate sau nu poate ridica personal produsul. Escrocul solicit\u0103 detalii despre card pentru a efectua transferul, iar produsul va fi ridicat de un curier.<\/li>\n<li>Diverse localit\u0103\u021bi \u0219i ora\u0219e. \u00cen acest caz, avansul este o condi\u021bie obligatorie a tranzac\u021biei, deschiz\u00e2nd un c\u00e2mp imens pentru escroci.<\/li>\n<\/ol>\n<p><\/p>\n<h2 id=\"shema-raboty-moshennikov\">Schema de \u201efunc\u021bionare\u201d a escrocilor<\/h2>\n<p><\/p>\n<p>\u00cen schema frauduloas\u0103 sunt implicate trei grupuri de persoane: lucr\u0103tori, suport, TS.<\/p>\n<p><\/p>\n<p>Workerii, de la cuv\u00e2ntul worker, sunt cea mai numeroas\u0103 grupare, \u00een principal studen\u021bi \u0219i elevi. Ace\u0219tia \u00ee\u0219i creeaz\u0103 conturi pe Avito \u0219i caut\u0103 victime, pe care le numesc mamut. Apoi, prin abilit\u0103\u021bi de inginerie social\u0103, \u00eei conving pe cei viza\u021bi s\u0103 pl\u0103teasc\u0103 ceva \u0219i trimit un link fals. Dac\u0103 victima pl\u0103te\u0219te \u201eprodusul\u201d, sarcina workerilor este, cu ajutorul suportului, s\u0103 transfere victima pe returnare, invoc\u00e2nd o eroare tehnic\u0103. <\/p>\n<p><\/p>\n<p>Suportul este format din persoane care, pentru un venit fix, ajut\u0103 workerii novici s\u0103 \u00een\u0219ele utilizatorii. Ace\u0219tia ofer\u0103 sfaturi, recomand\u0103 produse \u201eprofitabile\u201d \u0219i, adesea, pentru un anumit procent din tranzac\u021bia frauduloas\u0103, sunt dispu\u0219i s\u0103 ofere \u0219i alte servicii, cum ar fi crearea unui pa\u0219aport \u00een Photoshop, a suna victima, scriindu-i \u00een numele suportului tehnic.<\/p>\n<p><\/p>\n<p>TS, de la Topic Starter, pe forumurile ascunse unde a fost ini\u021bial angajarea workerilor, sunt practic organizatorii. Ace\u0219tia descarc\u0103 sau cump\u0103r\u0103 software care const\u0103 \u00een dou\u0103 p\u0103r\u021bi:<\/p>\n<p><\/p>\n<ol>\n<li>Un bot Telegram, care este principalul instrument al escrocilor. Acesta ofer\u0103 un link fals c\u0103tre produs, notific\u0103ri despre acces\u0103ri sau pl\u0103\u021bi.<\/li>\n<li>Versiunea web, care este responsabil\u0103 pentru afi\u0219area paginii de plat\u0103\/returnare\/primire a banilor. La aceasta este conectat un sistem de plat\u0103 pentru primirea pl\u0103\u021bilor.<\/li>\n<\/ol>\n<p><\/p>\n<p>Organizatorii c\u00e2\u0219tig\u0103 un procent din fiecare transfer al victimei, pe care \u00eel numesc profit. De aceea, \u00ee\u0219i promoveaz\u0103 proiectul \u0219i pl\u0103tesc suportul tehnic pentru a instrui \u00eencep\u0103torii. Toate cheltuielile legate de achizi\u021bionarea de noi domenii \u0219i de carduri pe care ajung banii le suport\u0103 ei.<\/p>\n<p><\/p>\n<p>After reviewing the source codes of many fraudulent scripts, we concluded that most are written in PHP, but at a very poor level. <strong>Almost all scripts collect information about their users, including workers.<\/strong> Una dintre ipotezele privind motivul pentru care fac asta este c\u0103, atunci c\u00e2nd autorit\u0103\u021bile de ordine public\u0103 ajung la organizator, acesta va colabora cu ancheta \u0219i va \u00eencerca s\u0103 \u00ee\u0219i reduc\u0103 pedeapsa prin dezv\u0103luirea identit\u0103\u021bii lucr\u0103torilor.<\/p>\n<p><\/p>\n<p>Pe l\u00e2ng\u0103 scripturi, escrocii folosesc \u0219i bombere. Acestea sunt bo\u021bi care ofer\u0103 posibilitatea de a umple telefonul cu mesaje text \u0219i apeluri. Bomberele func\u021bioneaz\u0103 astfel: se duc pe diferite site-uri \u0219i solicit\u0103 \u00eenregistrarea sau recuperarea parolei pe num\u0103rul de telefon. De obicei, escrocii le conecteaz\u0103 victimelor lor pentru 2\u201472 de ore. Acesta este un motiv important pentru a nu-\u021bi expune num\u0103rul de telefon pe internet. <\/p>\n<p>\n<img decoding=\"async\" alt=\"Cum identific\u0103 Avito escrocii \u0219i lupt\u0103 \u00eempotriva fraudelor\" src=\"\/wp-content\/uploads\/2020\/06\/ee91928bf52b5001edb30fdf614be7e8.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<\/p>\n<p>Anumi\u021bi T\u0421 angajeaz\u0103, de asemenea, dezvoltatori care fac \u00eembun\u0103t\u0103\u021biri pentru bot sau site. De exemplu, adaug\u0103 un rating pentru lucr\u0103tori sau protejeaz\u0103 scripturile de vulnerabilit\u0103\u021bile din versiunile gratuite. Totu\u0219i, \u00een c\u0103utarea profitului rapid, T\u0421 poate s\u0103 \u00ee\u0219i p\u0103streze \u00eentreaga \u00eencasare, \u00een\u0219el\u00e2ndu-\u0219i propriii lucr\u0103tori. Exist\u0103, de asemenea, un grup de b\u0103ie\u021bi care profit\u0103 de escroci, \u00een\u0219el\u00e2ndu-i cu diferite servicii.<\/p>\n<p><\/p>\n<blockquote><p>Venitul zilnic mediu al unui escroc-\u00eendeplinitor este de 20.000 de ruble, iar al unui escroc-organizator este de 200.000 de ruble. Este important s\u0103 re\u021binem: \u00een ciuda aparentei impunit\u0103\u021bi \u0219i a profitabilit\u0103\u021bii \"afacerii\", toat\u0103 aceast\u0103 activitate se \u00eencadreaz\u0103 <noindex><a rel=\"nofollow\" href=\"http:\/\/www.consultant.ru\/document\/cons_doc_LAW_10699\/8012ecdf64b7c9cfd62e90d7f55f9b5b7b72b755\/\">\u00een articolul 159 din Codul Penal al Federa\u021biei Ruse<\/a><\/noindex>. Escrocii sunt re\u021binu\u021bi \u0219i li se impun pedepse reale chiar \u0219i \u00een cazurile \u00een care prejudiciul cauzat de \u00een\u0219el\u0103ciune este de 5\u20147 mii de ruble. <\/p>\n<p>Toate informa\u021biile pe care le avem despre faptele de escrocherie le transmitem autorit\u0103\u021bilor de ordine public\u0103. Suntem convin\u0219i c\u0103, \u00een ciuda aparentelor profitabilit\u0103\u021bi \u0219i u\u0219urin\u021be a schemei, cititorii no\u0219tri \u00een\u021beleg c\u0103 escrocheriile sunt practicate doar de persoane neintelese, care nu con\u0219tientizeaz\u0103 toate riscurile. <\/p><\/blockquote>\n<p><\/p>\n<h2 id=\"epicheskaya-bitva-antifroda-i-moshennikov\">B\u0103t\u0103lia epic\u0103 \u00eentre antifraud\u0103 \u0219i frauda\u021bi<\/h2>\n<p><\/p>\n<p>V\u0103 vom spune ce pa\u0219i am \u00eentreprins \u00een primele luni din 2020 pentru a ne proteja utilizatorii \u0219i cum au r\u0103spuns escrocii. <\/p>\n<p><\/p>\n<p>Principala metric\u0103 pe care ne-am bazat-o pentru evaluarea eficien\u021bei activit\u0103\u021bii noastre a fost num\u0103rul de solicit\u0103ri la suport pentru livr\u0103ri frauduloase pl\u0103tite. Majoritatea anun\u021burilor frauduloase le bloc\u0103m \u00eenainte ca acestea s\u0103 ajung\u0103 pe site. \u00cens\u0103, odat\u0103 ce aproape toat\u0103 comer\u021bul s-a mutat online, am observat o cre\u0219tere a solicit\u0103rilor. Aceast\u0103 informa\u021bie este confirmat\u0103 \u0219i de b\u0103nci: \u00een aprilie \u0219i mai, acestea au trimis \u00een mas\u0103 avertiz\u0103ri cu privire la cre\u0219terea fraudei \u00een timpul achizi\u021biilor online.<\/p>\n<p><\/p>\n<p><img decoding=\"async\" alt=\"Cum identific\u0103 Avito escrocii \u0219i lupt\u0103 \u00eempotriva fraudelor\" src=\"\/wp-content\/uploads\/2020\/06\/0f585faf03e455fa6e176c3d8062f344.jpg\" style=\"display:block;margin: 0 auto;\" \/><\/p>\n<p><\/p>\n<p>Pentru a primi un feedback rapid asupra noilor instrumente, o persoan\u0103 din echipa noastr\u0103 s-a infiltrat \u00een zeci de grupuri \u00eenchise de infractori. \u00cen unul dintre acestea, a participat la un interviu pentru dezvoltator \u0219i a ob\u021binut acces la codurile surs\u0103 ale bot-urilor frauduloase, precum \u0219i a ajuns \u00een grupul organizatorilor. Datorit\u0103 acestui lucru, am avut \u00eentotdeauna informa\u021bii proaspete din prima m\u00e2n\u0103.<\/p>\n<p><\/p>\n<p>\u00cen\u021beleg\u00e2nd riscurile datorate \u00eenceputului autoizol\u0103rii, am \u00eenceput lucrul \u00eenainte de cre\u0219terea activ\u0103 a solicit\u0103rilor. Una dintre primele m\u0103suri tehnice a fost implementarea unui sistem anti-hacking, pentru a salva conturile utilizatorilor din ghearele infractorilor. Astfel, \u00een cazul introducerii corecte a numelui de utilizator \u0219i a parolei, dar cu o geoloca\u021bie suspect\u0103, am solicitat un cod din SMS, care ajungea la proprietarul contului. Ca r\u0103spuns, infractorii au \u00eenceput s\u0103 \u00eenregistreze mai multe conturi independente. Aceasta ne-a fost de folos \u2014 conturile fresh ale v\u00e2nz\u0103torilor genereaz\u0103 mai pu\u021bin \u00eencredere. <\/p>\n<p><\/p>\n<p>\u00cen continuare, am \u00eenceput s\u0103 avertiz\u0103m utilizatorii despre accesarea link-urilor suspecte \u00een mesageria instantanee. Astfel, am redus num\u0103rul de acces\u0103ri cu o treime, dar asupra metricii noastre principale, acest lucru aproape c\u0103 nu a avut vreo influen\u021b\u0103: pe cei p\u0103c\u0103li\u021bi de infractori nu i-au oprit nicio avertizare.<\/p>\n<p>\n<img decoding=\"async\" alt=\"Cum identific\u0103 Avito escrocii \u0219i lupt\u0103 \u00eempotriva fraudelor\" src=\"\/wp-content\/uploads\/2020\/06\/013ca498711ede9a6920a8f6624df5a0.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<\/p>\n<p>Apoi, am introdus un whitelist pentru link-uri. Am \u00eencetat s\u0103 mai eviden\u021biem link-urile necunoscute \u00een mesagerul Avito, iar accesarea acestora cu un singur clic nu mai este posibil\u0103. La copierea unui link suspect, de asemenea, afi\u0219am un avertisment. Aceast\u0103 solu\u021bie a avut pentru prima dat\u0103 un impact pozitiv asupra metricii noastre. <\/p>\n<p><\/p>\n<p>Am \u00eenceput s\u0103 penaliz\u0103m activ transferul de linkuri suspicioase \u00een mesajele de pe Avito: bloc\u00e2nd sau resping\u00e2nd anun\u021burile v\u00e2nz\u0103torului. Ca r\u0103spuns, escrocii au \u00eenceput s\u0103 \u00eendep\u0103rteze utilizatorii din chatul nostru \u00een mesagerii externe. Atunci am lansat un avertisment de a nu p\u0103r\u0103si alt mesager, dac\u0103 vedem men\u021biuni despre el \u00een chat. Aceast\u0103 func\u021bie a \u00eenceput cu c\u0103utarea dup\u0103 expresii regulate, apoi am \u00eenlocuit-o cu un model ML.<\/p>\n<p>\n<img decoding=\"async\" alt=\"Cum identific\u0103 Avito escrocii \u0219i lupt\u0103 \u00eempotriva fraudelor\" src=\"\/wp-content\/uploads\/2020\/06\/be1549f0b6b3dfda83406b9ad351851d.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<\/p>\n<p>Atunci escrocii au \u00eenceput s\u0103 \u00eendep\u0103rteze utilizatorii \u00een email. Pentru asta, aveau nevoie de acela\u0219i lucru ca \u0219i noi: \u00eencredere. Au \u00eenceput s\u0103 trimit\u0103 poten\u021bialelor victime imagini \u00een care Avito pretindea c\u0103 solicit\u0103 emailul cump\u0103r\u0103torului. Aceasta este o \u00een\u0219el\u0103torie - nu avem nevoie de emailurile clien\u021bilor. <\/p>\n<p><\/p>\n<p><img decoding=\"async\" alt=\"Cum identific\u0103 Avito escrocii \u0219i lupt\u0103 \u00eempotriva fraudelor\" src=\"\/wp-content\/uploads\/2020\/06\/d10d74ec6eb09bd8545299812ce3fd67.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<em>Aici suportul nostru pretinde c\u0103 pentru livrare este necesar e-mailul cump\u0103r\u0103torului.<\/em><\/p>\n<p><\/p>\n<p><img decoding=\"async\" alt=\"Cum identific\u0103 Avito escrocii \u0219i lupt\u0103 \u00eempotriva fraudelor\" src=\"\/wp-content\/uploads\/2020\/06\/afeba0a0501fe3f13c4f12a2253a7002.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<em>\u0218i aici \u00een interfa\u021ba noastr\u0103 pare c\u0103 a ap\u0103rut un nou c\u00e2mp pentru introducerea e-mailului.<\/em><\/p>\n<p><\/p>\n<p>Dac\u0103 cineva putea distinge un link fals, scrisoarea era u\u0219or de falsificat \u0219i ea st\u00e2rnea mai mult\u0103 \u00eencredere. Am \u00eenceput s\u0103 elimin\u0103m mesajul cu emailul \u0219i s\u0103 ar\u0103t\u0103m utilizatorului un avertisment despre pericolele acestui act. Dac\u0103, dup\u0103 avertisment, utilizatorul trimite din nou emailul, nu-l mai \u0219tergem. <\/p>\n<p><\/p>\n<p>Escrocii au \u00eenceput s\u0103 cear\u0103 cump\u0103r\u0103torilor s\u0103 trimit\u0103 adresa de email \u00een mai multe mesaje sau \u00eenlocuind simbolul @ cu altceva. Atunci am \u00eenceput s\u0103 afi\u0219\u0103m un avertisment chiar la solicitarea emailului. Aceast\u0103 serie de m\u0103suri a permis aproape complet s\u0103 prevenim plecarea utilizatorilor \u00een email din mesageria Avito.<\/p>\n<p><\/p>\n<p><img decoding=\"async\" alt=\"Cum identific\u0103 Avito escrocii \u0219i lupt\u0103 \u00eempotriva fraudelor\" src=\"\/wp-content\/uploads\/2020\/06\/cafa780a7956592c9a05beb9ad9703bb.jpg\" style=\"display:block;margin: 0 auto;\" \/><\/p>\n<p><\/p>\n<p>Mecanica noastr\u0103 actual\u0103 este destul de eficient\u0103, dar nu prietenoas\u0103 cu utilizatorii. Mesajul cu emailul este complet \u0219ters, iar \u00een el adesea exist\u0103 \u0219i alt text. Dar a fost cea mai rapid\u0103 \u0219i ieftin\u0103 solu\u021bie de dezvoltare. Ne g\u00e2ndim cum s\u0103 o refacem \u0219i s\u0103 o \u00eembun\u0103t\u0103\u021bim.<\/p>\n<p><\/p>\n<p>Una dintre ini\u021biativele noastre recente este verificarea num\u0103rului. De obicei, numerele escrocilor pe care le \u00eenregistreaz\u0103 pentru conturi nu dureaz\u0103 mult. Sun\u0103m la num\u0103rul v\u00e2nz\u0103torului imediat dup\u0103 postarea anun\u021bului pe Avito. Dac\u0103 nu reu\u0219im s\u0103 ne conect\u0103m, moderarea respinge anun\u021bul. Escrocii au \u00eenceput s\u0103 schimbe num\u0103rul de telefon chiar \u00eenainte de publicare, pentru a avea timp s\u0103 sun\u0103m c\u00e2t \u00eenc\u0103 este disponibil.<\/p>\n<p><\/p>\n<p><img decoding=\"async\" alt=\"Cum identific\u0103 Avito escrocii \u0219i lupt\u0103 \u00eempotriva fraudelor\" src=\"\/wp-content\/uploads\/2020\/06\/65cb547c3a1bf9ea84c184704341dd77.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<em>Iat\u0103 feedback-ul de la un escroc<\/em><\/p>\n<p><\/p>\n<p>\u00cen cazuri suspecte, sc\u0103dem prioritatea anun\u021bului \u00een rezultate \u0219i \u00eel elimin\u0103m din recomand\u0103ri. \u00cen acest sens, stabilim o \u00eent\u00e2rziere de p\u00e2n\u0103 la 48 de ore \u00een livrare, pentru a ne asigura c\u0103 avem timp s\u0103 verific\u0103m totul cu aten\u021bie \u0219i s\u0103 deranj\u0103m pu\u021bin mai mult escrocii.<\/p>\n<p><\/p>\n<h2 id=\"eto-lish-verhushka-aysberga-vidov-moshennichestva-namnogo-bolshe\">Aceasta este doar v\u00e2rful aisbergului, exist\u0103 mult mai multe tipuri de \u00een\u0219el\u0103torie<\/h2>\n<p><\/p>\n<p>Din p\u0103cate, este imposibil s\u0103 descriem toate formele de fraud\u0103 \u00eentr-un singur articol. C\u00e2nd am aflat despre introducerea st\u0103rii de autoizolare, a devenit imediat clar c\u0103 escrocii care c\u00e2\u0219tigau \u00een offline vor migra c\u0103tre online. Nu vor dori s\u0103 \u00ee\u0219i schimbe comportamentul timp de c\u00e2teva luni \u0219i s\u0103 devin\u0103 cet\u0103\u021beni cinsti\u021bi. Acest lucru a dus la o adev\u0103rat\u0103 explozie de fraud\u0103 pe toate platformele online \u0219i prin telefon. <\/p>\n<p><\/p>\n<p>Printre tipurile de fraud\u0103 se \u00eent\u00e2lnesc cazuri rare \u0219i chiar amuzante. De exemplu, aici un escroc se preface c\u0103 este un robot pentru a reduce costurile de comunicare:<\/p>\n<p><\/p>\n<p><img decoding=\"async\" alt=\"Cum identific\u0103 Avito escrocii \u0219i lupt\u0103 \u00eempotriva fraudelor\" src=\"\/wp-content\/uploads\/2020\/06\/a65efac23ec1be04d5079644d33d72db.jpg\" style=\"display:block;margin: 0 auto;\" \/><\/p>\n<p><\/p>\n<p>De\u0219i num\u0103rul escrocilor pe Avito scade cu fiecare zi, iar \u00een \u00eentreaga \u021bar\u0103 se desf\u0103\u0219oar\u0103 raiduri \u00een care angaja\u021bii for\u021belor de ordine \u00eei prind, \u00een ciuda proxy-urilor \u0219i VPN-urilor, \u00eei re\u021bin \u0219i \u00eei condamn\u0103 la p\u00e2n\u0103 la 2 ani de \u00eenchisoare pentru \u00een\u0219el\u0103ciuni \u00eentre 2500 \u0219i 5000 de ruble, eliminarea complet\u0103 a fraudei este imposibil\u0103.<\/p>\n<p><\/p>\n<p>Nu vom vorbi public despre alte idei \u0219i inova\u021bii, pentru a nu \u00eei ajuta pe escroci. \u00cen\u021belegem c\u0103 aceast\u0103 b\u0103t\u0103lie va continua. Sarcina noastr\u0103 este s\u0103 complic\u0103m via\u021ba escrocilor c\u00e2t mai mult posibil, s\u0103 facem ca aceste activit\u0103\u021bi pe platforma noastr\u0103 s\u0103 fie pur \u0219i simplu nerentabile \u0219i prea periculoase, minimiz\u00e2nd \u00een acela\u0219i timp impactul asupra utilizatorilor buni.<\/p>\n<p><\/p>\n<p><img decoding=\"async\" alt=\"Cum identific\u0103 Avito escrocii \u0219i lupt\u0103 \u00eempotriva fraudelor\" src=\"\/wp-content\/uploads\/2020\/06\/a2370f78204c2829f5f5c8d8ff08deb5.jpg\" style=\"display:block;margin: 0 auto;\" \/><\/p>\n<p><\/p>\n<h2 id=\"rezultaty-raboty\">Rezultatele muncii<\/h2>\n<p><\/p>\n<p>Iat\u0103 graficele apelurilor c\u0103tre suportul pentru fraud\u0103 \u00een livrare. \u00cen ultimele s\u0103pt\u0103m\u00e2ni, acesta s-a men\u021binut la un nivel constant sc\u0103zut:<\/p>\n<p><\/p>\n<p><img decoding=\"async\" alt=\"Cum identific\u0103 Avito escrocii \u0219i lupt\u0103 \u00eempotriva fraudelor\" src=\"\/wp-content\/uploads\/2020\/06\/c77227ea9be20b98c74eee2113c21351.jpg\" style=\"display:block;margin: 0 auto;\" \/><\/p>\n<p><\/p>\n<h2 id=\"kak-ne-stat-zhertvoy-moshennika\">Cum s\u0103 nu devii victim\u0103 a unui escroc<\/h2>\n<p><\/p>\n<p>Escrocii sunt o lingur\u0103 de cenu\u0219\u0103 \u00een butoiul de oferte profitabile. Pentru a r\u0103m\u00e2ne mereu \u00een siguran\u021b\u0103, este suficient s\u0103 urma\u021bi urm\u0103toarele reguli:<\/p>\n<p><\/p>\n<ol>\n<li>Nu \u00eemp\u0103rt\u0103\u0219i\u021bi date sensibile. Niciodat\u0103: nume \u0219i prenume, telefon, adres\u0103, e-mail, dat\u0103 \u0219i loc de na\u0219tere, informa\u021bii despre familie \u0219i venituri, date despre card, contacte \u00een alte mesagerii. Nu spune\u021bi niciodat\u0103 codurile din SMS-uri \u0219i notific\u0103rile push.<\/li>\n<li>P\u0103stra\u021bi toat\u0103 comunicarea doar \u00een cadrul mesagerului nostru, astfel \u00eenc\u00e2t s\u0103 putem s\u0103 v\u0103 avertiz\u0103m \u00een caz de pericol. <\/li>\n<li>Verifica\u021bi ratingul v\u00e2nz\u0103torului \u0219i vechimea profilului. Pre\u021burile foarte mici, data recent\u0103 de \u00eenregistrare pe site \u0219i recenziile negative ridic\u0103 suspiciuni. <\/li>\n<li>Dac\u0103 butonul \u201eCump\u0103r\u0103 cu livrare\u201d nu este activ, nu exist\u0103 livrare a produselor prin parteneri verifica\u021bi Avito. Alte metode de livrare reprezint\u0103 \u00eentotdeauna un risc.<\/li>\n<li>Nu face\u021bi clic pe linkuri. Linkul pentru plat\u0103 sau pentru primirea banilor trebuie s\u0103 vin\u0103 \u00een mesageria integrat\u0103 Avito ca mesaj sistematic. Un link autentic \u00eencepe \u00eentotdeauna cu domeniul www.avito.ru. Orice alte combina\u021bii de cuvinte \u0219i simboluri sunt fraud\u0103.<\/li>\n<li>Nu v\u0103 gr\u0103bi\u021bi \u0219i face\u021bi toate achizi\u021biile cu mintea limpede. Fiti aten\u021bi la orice detalii. Fraudatorii adesea pun presiune asupra poten\u021bialilor clien\u021bi \u0219i amenin\u021b\u0103 c\u0103 vor vinde produsul altcuiva. V\u00e2nz\u0103torii cinsti\u021bi sunt loiali \u0219i dispu\u0219i la \u00eentreb\u0103ri suplimentare. <\/li>\n<li>Nu trimite\u021bi pl\u0103\u021bi \u00een avans pentru niciun serviciu, dac\u0103 nu sunte\u021bi siguri de v\u00e2nz\u0103tor.<\/li>\n<li>Nu instala\u021bi extensii sau programe ter\u021be.<\/li>\n<li>Dac\u0103 a\u021bi v\u0103zut un profil sau un anun\u021b suspect, scrie\u021bi despre aceasta <noindex><a rel=\"nofollow\" href=\"https:\/\/support.avito.ru\/request\/317?eventData%5BcontextId%5D=117\">\u00een sprijinul nostru<\/a><\/noindex>. Vom verifica v\u00e2nz\u0103torul. Pe internet este mai bine s\u0103 nu ai \u00eencredere \u00een nimeni \u0219i s\u0103 efectuezi verific\u0103ri suplimentare.<\/li>\n<\/ol>\n<p>Sursa: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/avito\/blog\/505916\/\">habr.com<\/a> <\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u041f\u0440\u0438\u0432\u0435\u0442, \u0425\u0430\u0431\u0440. \u042f \u0418\u0433\u043e\u0440\u044c, \u0440\u0443\u043a\u043e\u0432\u043e\u0434\u0438\u0442\u0435\u043b\u044c \u043a\u043e\u043c\u0430\u043d\u0434\u044b, \u043a\u043e\u0442\u043e\u0440\u0430\u044f \u0431\u043e\u0440\u0435\u0442\u0441\u044f \u0441&nbsp;\u043c\u043e\u0448\u0435\u043d\u043d\u0438\u043a\u0430\u043c\u0438 \u043d\u0430 \u0410\u0432\u0438\u0442\u043e. \u0421\u0435\u0433\u043e\u0434\u043d\u044f \u043f\u043e\u0433\u043e\u0432\u043e\u0440\u0438\u043c \u043f\u0440\u043e&nbsp;\u0432\u0435\u0447\u043d\u0443\u044e \u0431\u0438\u0442\u0432\u0443 \u0441&nbsp;\u043d\u0435\u0433\u043e\u0434\u044f\u044f\u043c\u0438, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u043f\u044b\u0442\u0430\u044e\u0442\u0441\u044f \u0438 \u0434\u0430\u0436\u0435 \u0438\u043d\u043e\u0433\u0434\u0430 \u043e\u0431\u043c\u0430\u043d\u044b\u0432\u0430\u044e\u0442 \u0438\u043d\u0442\u0435\u0440\u043d\u0435\u0442-\u043f\u043e\u043a\u0443\u043f\u0430\u0442\u0435\u043b\u0435\u0439 \u0441&nbsp;\u043f\u043e\u043c\u043e\u0449\u044c\u044e \u0434\u043e\u0441\u0442\u0430\u0432\u043a\u0438 \u0442\u043e\u0432\u0430\u0440\u043e\u0432. \u041c\u044b \u0434\u0430\u0432\u043d\u043e \u0431\u043e\u0440\u0435\u043c\u0441\u044f \u0441&nbsp;\u043c\u043e\u0448\u0435\u043d\u043d\u0438\u0447\u0435\u0441\u0442\u0432\u043e\u043c. \u0421\u0435\u0433\u043e\u0434\u043d\u044f\u0448\u043d\u0438\u0435 \u043c\u043e\u0448\u0435\u043d\u043d\u0438\u043a\u0438 \u043e\u0431\u043c\u0430\u043d\u044b\u0432\u0430\u044e\u0442 \u043b\u044e\u0434\u0435\u0439, \u0438\u043c\u0438\u0442\u0438\u0440\u0443\u044f \u0438\u043d\u0442\u0435\u0440\u0444\u0435\u0439\u0441\u044b \u0438 \u0444\u0443\u043d\u043a\u0446\u0438\u0438 \u043f\u043b\u043e\u0449\u0430\u0434\u043e\u043a \u043e\u043d\u043b\u0430\u0439\u043d-\u0442\u043e\u0440\u0433\u043e\u0432\u043b\u0438. \u041d\u0430\u043f\u0440\u0438\u043c\u0435\u0440, \u043f\u0440\u0438\u0434\u0443\u043c\u044b\u0432\u0430\u044e\u0442 \u0441\u0445\u0435\u043c\u044b \u0441&nbsp;\u043a\u0443\u0440\u044c\u0435\u0440\u0441\u043a\u043e\u0439 \u0434\u043e\u0441\u0442\u0430\u0432\u043a\u043e\u0439 \u043d\u0430&nbsp;\u043c\u0430\u0440\u043a\u0435\u0442\u043f\u043b\u0435\u0439\u0441\u0430\u0445. \u0412 \u044f\u043d\u0432\u0430\u0440\u0435 2020&nbsp;\u0433\u043e\u0434\u0430 \u0432&nbsp;\u0438\u043d\u0442\u0435\u0440\u043d\u0435\u0442\u0435 \u0438 \u0432\u043e\u0432\u0441\u0435 \u043f\u043e\u044f\u0432\u0438\u043b\u0438\u0441\u044c \u0433\u043e\u0442\u043e\u0432\u044b\u0435 \u0438\u043d\u0441\u0442\u0440\u0443\u043a\u0446\u0438\u0438 [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":85174,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[688],"tags":[],"class_list":["post-85173","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-administrirovanie"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.2.1 - 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