{"id":91242,"date":"2020-08-10T13:42:09","date_gmt":"2020-08-10T11:42:09","guid":{"rendered":"https:\/\/prohoster.info\/blog\/administrirovanie\/5-stadij-neizbezhnosti-prinyatiya-iso-iec-27001-sertifikaczii-depressiya"},"modified":"2020-08-10T13:42:09","modified_gmt":"2020-08-10T11:42:09","slug":"5-stadij-neizbezhnosti-prinyatiya-iso-iec-27001-sertifikaczii-depressiya","status":"publish","type":"post","link":"https:\/\/prohoster.info\/ro\/blog\/administrirovanie\/5-stadij-neizbezhnosti-prinyatiya-iso-iec-27001-sertifikaczii-depressiya","title":{"rendered":"Cele 5 etape ale inevitabilit\u0103\u021bii accept\u0103rii certific\u0103rii ISO\/IEC 27001. Depresia","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>A patra etap\u0103 a reac\u021biei emo\u021bionale la schimb\u0103ri este depresia. \u00cen acest articol, v\u0103 vom \u00eemp\u0103rt\u0103\u0219i experien\u021ba noastr\u0103 \u00een traversarea celei mai lungi \u0219i nepl\u0103cute etape \u2013 transform\u0103rile proceselor de afaceri ale companiei pentru a le alinia la standardul ISO 27001.<\/p>\n<p><img decoding=\"async\" alt=\"Cele 5 etape ale inevitabilit\u0103\u021bii accept\u0103rii certific\u0103rii ISO\/IEC 27001. Depresia\" src=\"\/wp-content\/uploads\/2020\/08\/0f6842f1880ea030f2c075294827034f.jpeg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<\/p>\n<h2><b>A\u0219teptare<\/b><\/h2>\n<p>\nPrima \u00eentrebare pe care ne-am pus-o dup\u0103 alegerea organismului de certificare \u0219i a consultantului a fost \u2013 c\u00e2t timp ne va lua, de fapt, toate modific\u0103rile necesare?<\/p>\n<p>Planul ini\u021bial de lucru a fost stabilit astfel \u00eenc\u00e2t s\u0103 ne \u00eencadram \u00een 3 luni.<\/p>\n<p><img decoding=\"async\" alt=\"Cele 5 etape ale inevitabilit\u0103\u021bii accept\u0103rii certific\u0103rii ISO\/IEC 27001. Depresia\" src=\"\/wp-content\/uploads\/2020\/08\/2f5b25042e381916e29863a11ce0971e.jpeg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\n<noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex>Totul p\u0103rea simplu: trebuia s\u0103 redact\u0103m c\u00e2teva zeci de politici \u0219i s\u0103 modific\u0103m u\u0219or procesele interne; apoi s\u0103 instruim colegii cu privire la modific\u0103ri \u0219i s\u0103 a\u0219tept\u0103m \u00eenc\u0103 3 luni (pentru a ap\u0103rea \u00ab\u00eenregistr\u0103rile\u00bb, adic\u0103 dovezile func\u021bion\u0103rii politicilor). Se p\u0103rea c\u0103 asta e tot \u2013 certificatul va fi \u00een m\u00e2inile noastre.<\/p>\n<blockquote><p>\u00cen plus, nu inten\u021bionam s\u0103 redact\u0103m politicile de la zero \u2013 deoarece aveam un consultant, care ar trebui \u2013 a\u0219a cum credeam \u2013 s\u0103 ne ofere toate template-urile \u00abcorecte\u00bb.<\/p><\/blockquote>\n<p> \u00cen urma acestor ra\u021bionamente, am alocat c\u00e2te 3 zile pentru preg\u0103tirea fiec\u0103rei politici. <\/p>\n<p>Modific\u0103rile tehnice nu p\u0103reau de asemenea \u00eenfrico\u0219\u0103toare: trebuia s\u0103 configur\u0103m colectarea \u0219i stocarea evenimentelor, s\u0103 verific\u0103m dac\u0103 backup-urile respect\u0103 politica pe care am redactat-o, s\u0103 echip\u0103m, acolo unde era necesar, birourile S\u041aD \u0219i \u00eenc\u0103 pu\u021bin altceva.<br \/>\nEchipa responsabil\u0103 de preg\u0103tirea tuturor celor necesare pentru certificare era format\u0103 din dou\u0103 persoane. Am planificat ca acestea s\u0103 se ocupe de implementare \u00een paralel cu responsabilit\u0103\u021bile lor principale, fiecare av\u00e2nd un maximum de 1,5-2 ore pe zi. <br \/>\n\u00cen concluzie, se poate spune c\u0103 viziunea noastr\u0103 asupra volumului de munc\u0103 ce ne a\u0219tepta era destul de optimist\u0103. <\/p>\n<h2><b>Realitate<\/b><\/h2>\n<p>\n\u00cen realitate, totul a fost, desigur, diferit: template-urile de politici furnizate de consultant s-au dovedit a fi \u00een mare parte inaplicabile pentru compania noastr\u0103; pe internet aproape nu era informa\u021bie clar\u0103 despre ce \u0219i cum trebuie s\u0103 facem. A\u0219a cum \u00een\u021belege\u021bi, planul \u00aba redacta o politic\u0103 \u00een 3 zile\u00bb a e\u0219uat lamentabil. Astfel, am \u00eenceput s\u0103 dep\u0103\u0219im termenii \u00eenc\u0103 de la \u00eenceputul proiectului, iar atmosfera a \u00eenceput s\u0103 scad\u0103 treptat. <\/p>\n<p><img decoding=\"async\" alt=\"Cele 5 etape ale inevitabilit\u0103\u021bii accept\u0103rii certific\u0103rii ISO\/IEC 27001. Depresia\" src=\"\/wp-content\/uploads\/2020\/08\/eae186efd29c357694931696e8efc50a.jpeg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nExpertiza echipei a fost critic insuficient\u0103 \u2013 at\u00e2t de mult \u00eenc\u00e2t nu era suficient\u0103 nici m\u0103car pentru a pune \u00eentreb\u0103rile corecte consultantului (care, de altfel, nu a ar\u0103tat prea mult\u0103 ini\u021biativ\u0103). Lucrurile au \u00eenceput s\u0103 progreseze \u0219i mai lent, deoarece, dup\u0103 3 luni de la \u00eenceputul implement\u0103rii (adic\u0103 \u00een momentul \u00een care totul ar fi trebuit s\u0103 fie deja preg\u0103tit), echipa a fost p\u0103r\u0103sit\u0103 de unul dintre cei doi participan\u021bi cheie. \u00cen locul lui a venit un nou \u0219ef al departamentului IT, care trebuia s\u0103 finalizeze procesul de implementare \u00een termen scurt \u0219i s\u0103 asigure sistemul de management al securit\u0103\u021bii informa\u021biilor cu tot ce este necesar din punct de vedere tehnic. Sarcina p\u0103rea complicat\u0103\u2026 Responsabilii au \u00eenceput s\u0103 cad\u0103 \u00een depresie.<\/p>\n<p>\u00cen plus, aspectul tehnic al problemei s-a dovedit a avea \u0219i \u201enuan\u021be\u201d. Ne-am confruntat cu sarcina de a realiza o modernizare global\u0103 a software-ului at\u00e2t pe sta\u021biile de lucru, c\u00e2t \u0219i pe echipamentele server. \u00cen timpul configur\u0103rii sistemului pentru colectarea evenimentelor (logurilor) s-a descoperit c\u0103 ne lipse\u0219te resursa hardware necesar\u0103 pentru func\u021bionarea normal\u0103 a sistemului. De asemenea, software-ul pentru backup avea nevoie de o modernizare.<\/p>\n<blockquote><p>Spoiler: \u00cen cele din urm\u0103, sistemul de management al informa\u021biilor de securitate a fost implementat eroi c\u00e2nd \u00een 6 luni. \u0218i nimeni nu a murit! <\/p><\/blockquote>\n<p><\/p>\n<h2><b>Ce s-a schimbat cel mai mult?<\/b><\/h2>\n<p>\nDesigur, \u00een procesul de implementare a standardului \u00een procesele companiei s-au petrecut o mul\u021bime de schimb\u0103ri minore. Pentru dumneavoastr\u0103, am eviden\u021biat cele mai semnificative modific\u0103ri:<\/p>\n<ul>\n<li><b>Formularea procesului de evaluare a riscurilor<\/b><\/li>\n<\/ul>\n<p>\nAnterior, compania nu avea nicio procedur\u0103 formalizat\u0103 de evaluare a riscurilor \u2013 aceasta se realiza doar pe scurt, \u00een cadrul planific\u0103rii strategice generale. Una dintre cele mai importante sarcini rezolvate \u00een cadrul certific\u0103rii a fost implementarea Politicii de evaluare a riscurilor a companiei, care descrie toate etapele acestui proces \u0219i persoanele responsabile pentru fiecare etap\u0103.<\/p>\n<ul>\n<li><b>Controlul asupra suporturilor de stocare a informa\u021biilor<\/b> <\/li>\n<\/ul>\n<p>\nUnul dintre riscurile semnificative pentru afaceri era utilizarea unit\u0103\u021bilor USB necriptate: practic, orice angajat putea salva orice informa\u021bie accesibil\u0103 pe un stick \u0219i, \u00een cel mai bun caz, s\u0103 o piard\u0103. \u00cen cadrul certific\u0103rii, la toate sta\u021biile de lucru ale angaja\u021bilor a fost dezactivat\u0103 posibilitatea de a desc\u0103rca orice informa\u021bie pe stick-uri \u2013 \u00eenregistrarea informa\u021biei a devenit posibil\u0103 doar printr-o cerere c\u0103tre departamentul IT.<\/p>\n<ul>\n<li><b>Controlul asupra superutilizatorilor<\/b><\/li>\n<\/ul>\n<p>\nUna dintre problemele principale a fost c\u0103 to\u021bi angaja\u021bii departamentului IT aveau drepturi absolute \u00een toate sistemele companiei \u2013 av\u00e2nd acces la toate informa\u021biile. Nimeni nu \u00eei controla cu adev\u0103rat. <\/p>\n<p>Am implementat un sistem de prevenire a pierderii de date (DLP) \u2013 un program pentru monitorizarea activit\u0103\u021bilor angaja\u021bilor, care se ocup\u0103 cu analiza, blocarea \u0219i notific\u0103rile despre activit\u0103\u021bile periculoase \u0219i neproductive. Acum, notific\u0103rile despre ac\u021biunile angaja\u021bilor din departamentul IT vin pe email c\u0103tre Directorul de Opera\u021biuni al companiei.<\/p>\n<ul>\n<li><b>Abordarea organiz\u0103rii infrastructurii informa\u021bionale<\/b><\/li>\n<\/ul>\n<p>\nCertificarea a necesitat modific\u0103ri \u0219i abord\u0103ri globale. Da, a trebuit s\u0103 moderniz\u0103m o serie de echipamente server, din cauza \u00eenc\u0103rc\u0103rii crescute. \u00cen special, am dedicat un server pentru sistemele de colectare a evenimentelor. Serverul a fost dotat cu unit\u0103\u021bi SSD mari \u0219i rapide. Am renun\u021bat la software-ul pentru backup-uri \u0219i am ales sisteme de stocare care \"din cutie\" au toate func\u021bionalit\u0103\u021bile necesare. Am f\u0103cut c\u00e2\u021biva pa\u0219i mari spre conceptul de \"infrastructur\u0103 ca \u0219i cod\", ceea ce a permis economisirea multor spa\u021bii de stocare, renun\u021b\u00e2nd la backup-ul unor servere. \u00centr-un timp foarte scurt (1 s\u0103pt\u0103m\u00e2n\u0103) toate software-urile de pe sta\u021biile de lucru au fost actualizate la Win10. Una dintre problemele pe care le-a rezolvat modernizarea a fost posibilitatea activ\u0103rii cript\u0103rii (\u00een versiunea Pro).<\/p>\n<ul>\n<li><b>Controlul documentelor pe suport de h\u00e2rtie<\/b> <\/li>\n<\/ul>\n<p>\nCompania avea riscuri semnificative legate de utilizarea documentelor pe suport de h\u00e2rtie: acestea puteau fi pierdute, l\u0103sate \u00eentr-un loc necorespunz\u0103tor sau distruse incorect. Pentru a minimiza acest risc, am marcat toate documentele pe suport de h\u00e2rtie \u00een func\u021bie de gradul de confiden\u021bialitate \u0219i am dezvoltat un regulament privind distrugerea diferitelor tipuri de documente. Acum, c\u00e2nd un angajat deschide un folder sau ia un document, \u0219tie exact \u00een ce categorie se \u00eencadreaz\u0103 aceast\u0103 informa\u021bie \u0219i cum ar trebui s\u0103 fie tratat\u0103. <\/p>\n<ul>\n<li><b>\u00cenchirierea unui centru de date de rezerv\u0103<\/b><\/li>\n<\/ul>\n<p>\nAnterior, toate informa\u021biile companiei erau stocate pe servere situate \u00eentr-un centru de date extern protejat. Totu\u0219i, nu existau proceduri pentru situa\u021bii de urgen\u021b\u0103 \u00een acest centru de date. Solu\u021bia a fost \u00eenchirierea unui centru de date cloud de rezerv\u0103 \u0219i backup-ul celor mai importante informa\u021bii acolo. Acum, informa\u021biile companiei sunt stocate \u00een dou\u0103 centre de date geografic distincte, ceea ce permite minimizarea riscului de pierdere a acestora.<\/p>\n<ul>\n<li><b>Testarea continuit\u0103\u021bii afacerii<\/b><\/li>\n<\/ul>\n<p>\n\u00cen compania noastr\u0103 a fost implementat\u0103 de c\u00e2\u021biva ani Politica de continuitate a afacerii (BCP), care descria ac\u021biunile pe care angaja\u021bii trebuie s\u0103 le \u00eentreprind\u0103 \u00een diferite scenarii negative (pierdere a accesului la birou, epidemie, \u00eentreruperea energiei electrice etc.). Totu\u0219i, nu am efectuat niciodat\u0103 testarea continuit\u0103\u021bii \u2013 adic\u0103, nu am m\u0103surat c\u00e2t timp ar necesita recuperarea afacerii \u00een fiecare dintre aceste situa\u021bii. \u00cen preg\u0103tirea pentru auditul de certificare, nu doar c\u0103 am realizat acest lucru, dar am dezvoltat \u0219i un plan de testare a continuit\u0103\u021bii afacerii pentru urm\u0103torul an. Merit\u0103 men\u021bionat c\u0103, dup\u0103 un an, c\u00e2nd ne-am confruntat cu nevoia de a trece complet la munca la distan\u021b\u0103, am reu\u0219it s\u0103 ne \u00eendeplinim aceast\u0103 sarcin\u0103 \u00een trei zile.<\/p>\n<p><img decoding=\"async\" alt=\"Cele 5 etape ale inevitabilit\u0103\u021bii accept\u0103rii certific\u0103rii ISO\/IEC 27001. Depresia\" src=\"\/wp-content\/uploads\/2020\/08\/ac2abe2790328487b17bdb9e273478de.jpeg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\n<b>Este important de men\u021bionat<\/b>, c\u0103 toate companiile care se preg\u0103tesc pentru certificare au condi\u021bii ini\u021biale diferite \u2013 prin urmare, \u00een cazul dumneavoastr\u0103 pot fi necesare modific\u0103ri complet diferite.<\/p>\n<h2><b>Reac\u021bia angaja\u021bilor la schimb\u0103ri<\/b><\/h2>\n<p>\nCiudat, aici ne a\u0219teptam la cele mai rele \u2013 dar lucrurile nu au fost at\u00e2t de r\u0103u. Nu se poate spune c\u0103 colegii au primit vestea despre certificare cu un entuziasm imens, dar era clar urm\u0103torul lucru:<\/p>\n<ul>\n<li>To\u021bi angaja\u021bii cheie au \u00een\u021beles importan\u021ba \u0219i inevitabilitatea acestei ac\u021biuni;<\/li>\n<li>To\u021bi ceilal\u021bi angaja\u021bi s-au raportat la angaja\u021bii cheie.<\/li>\n<\/ul>\n<p>\nDesigur, specificul domeniului nostru \u2013 externalizarea func\u021biilor contabile \u2013 ne-a fost de mare ajutor. Absolut majoritatea angaja\u021bilor no\u0219tri se descurc\u0103 excelent cu modific\u0103rile constante ale legisla\u021biei din Federa\u021bia Rus\u0103. Prin urmare, implementarea c\u00e2torva zeci de noi reguli care trebuie respectate nu a fost un lucru ie\u0219it din comun pentru ei.<\/p>\n<p>Am preg\u0103tit un nou training obligatoriu pe tema ISO 27001 \u0219i testare pentru to\u021bi angaja\u021bii no\u0219tri. To\u021bi au ascultat \u0219i au \u00eendep\u0103rtat autocolantele cu parole de pe monitoare, precum \u0219i au cur\u0103\u021bat birourile acoperite de documente. Nu s-au observat pl\u00e2ngeri zgomotoase - din punct de vedere general, suntem foarte noroco\u0219i cu angaja\u021bii no\u0219tri.<\/p>\n<p>Astfel, am trecut prin cea mai dureroas\u0103 etap\u0103 \u2013 \u201edepresia\u201d \u2013 asociat\u0103 cu schimb\u0103rile proceselor noastre de afaceri. A fost greu \u0219i complicat, dar rezultatul a dep\u0103\u0219it, \u00een cele din urm\u0103, toate cele mai \u00eendr\u0103zne\u021be a\u0219tept\u0103ri. <\/p>\n<p><b>Citi\u021bi materialele anterioare din ciclu:<\/b><\/p>\n<p><noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/post\/491134\/\">Cele 5 etape ale accept\u0103rii inevitabile a certific\u0103rii ISO\/IEC 27001. Negarea: concep\u021bii gre\u0219ite despre certificarea ISO 27001:2013, oportunitatea ob\u021binerii certificatului.<\/a><\/noindex><\/p>\n<p><noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/post\/491880\/\">Cele 5 etape ale accept\u0103rii inevitabile a certific\u0103rii ISO\/IEC 27001. Furie: De unde s\u0103 \u00eencep? Datele de baz\u0103. Costuri. Alegerea furnizorului.<\/a><\/noindex><\/p>\n<p><noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/post\/509836\/\">Cele 5 etape ale accept\u0103rii inevitabile a certific\u0103rii ISO\/IEC 27001. Negocierea: preg\u0103tirea planului de implementare, evaluarea riscurilor, redactarea politicilor.<\/a><\/noindex><\/p>\n<p>Cele 5 etape ale accept\u0103rii inevitabile a certific\u0103rii ISO\/IEC 27001. Depresia.<\/p>\n<p>Cele 5 etape ale accept\u0103rii inevitabile a certific\u0103rii ISO\/IEC 27001. Acceptarea.<br \/>\n<br \/>Sursa: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/post\/514274\/\">habr.com<\/a> <\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u0427\u0435\u0442\u0432\u0435\u0440\u0442\u0430\u044f \u0441\u0442\u0430\u0434\u0438\u044f \u044d\u043c\u043e\u0446\u0438\u043e\u043d\u0430\u043b\u044c\u043d\u043e\u0433\u043e \u0440\u0435\u0430\u0433\u0438\u0440\u043e\u0432\u0430\u043d\u0438\u044f \u043d\u0430 \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u044f \u2013 \u0434\u0435\u043f\u0440\u0435\u0441\u0441\u0438\u044f. \u0412 \u044d\u0442\u043e\u0439 \u0441\u0442\u0430\u0442\u044c\u0435 \u043c\u044b \u0440\u0430\u0441\u0441\u043a\u0430\u0436\u0435\u043c \u0432\u0430\u043c \u043e \u043d\u0430\u0448\u0435\u043c \u043e\u043f\u044b\u0442\u0435 \u043f\u0440\u043e\u0445\u043e\u0436\u0434\u0435\u043d\u0438\u044f \u0441\u0430\u043c\u043e\u0439 \u0437\u0430\u0442\u044f\u0436\u043d\u043e\u0439 \u0438 \u043c\u0430\u043b\u043e\u043f\u0440\u0438\u044f\u0442\u043d\u043e\u0439 \u0441\u0442\u0430\u0434\u0438\u0438 \u2013 \u043e\u0431 \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u044f\u0445 \u0431\u0438\u0437\u043d\u0435\u0441-\u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u0432 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u0441 \u0446\u0435\u043b\u044c\u044e \u0434\u043e\u0441\u0442\u0438\u0436\u0435\u043d\u0438\u044f \u0438\u0445 \u0441\u043e\u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0438\u044f \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u0443 ISO 27001. \u041e\u0436\u0438\u0434\u0430\u043d\u0438\u0435 \u041f\u0435\u0440\u0432\u044b\u0439 \u0432\u043e\u043f\u0440\u043e\u0441, \u043a\u043e\u0442\u043e\u0440\u044b\u043c \u043c\u044b \u0437\u0430\u0434\u0430\u043b\u0438\u0441\u044c \u043f\u043e\u0441\u043b\u0435 \u0432\u044b\u0431\u043e\u0440\u0430 \u0441\u0435\u0440\u0442\u0438\u0444\u0438\u0446\u0438\u0440\u0443\u044e\u0449\u0435\u0433\u043e \u043e\u0440\u0433\u0430\u043d\u0430 \u0438 \u043a\u043e\u043d\u0441\u0443\u043b\u044c\u0442\u0430\u043d\u0442\u0430 \u2013 \u0441\u043a\u043e\u043b\u044c\u043a\u043e \u0432\u0440\u0435\u043c\u0435\u043d\u0438 \u043d\u0430\u043c \u0440\u0435\u0430\u043b\u044c\u043d\u043e \u043f\u043e\u043d\u0430\u0434\u043e\u0431\u0438\u0442\u0441\u044f \u043d\u0430 [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":91243,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[688],"tags":[],"class_list":["post-91242","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-administrirovanie"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.2.1 - 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