{"id":32828,"date":"2019-10-31T21:49:09","date_gmt":"2019-10-31T18:49:09","guid":{"rendered":"https:\/\/prohoster.info\/blog\/detalnyj-obzor-3cx-v16\/"},"modified":"2019-10-31T21:49:09","modified_gmt":"2019-10-31T18:49:09","slug":"detalnyj-obzor-3cx-v16","status":"publish","type":"post","link":"https:\/\/prohoster.info\/sk\/blog\/administrirovanie\/detalnyj-obzor-3cx-v16","title":{"rendered":"Detailn\u00e1 recenzia 3CX v16","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"

V tomto \u010dl\u00e1nku podrobne presk\u00famame mo\u017enosti 3CX v16<\/a><\/noindex>. Nov\u00e1 verzia telef\u00f3nnej \u00fastredne prin\u00e1\u0161a r\u00f4zne vylep\u0161enia z\u00e1kazn\u00edckej podpory a zvy\u0161uje produktivitu zamestnancov. Z\u00e1rove\u0148 sa v\u00fdrazne zjednodu\u0161ila pr\u00e1ca syst\u00e9mov\u00e9ho in\u017einiera, ktor\u00fd spravuje syst\u00e9m.<\/p>\n

V v16 sme roz\u0161\u00edrili mo\u017enosti spolupr\u00e1ce. Teraz syst\u00e9m umo\u017e\u0148uje komunik\u00e1ciu nielen medzi zamestnancami, ale aj s va\u0161imi klientmi a z\u00e1kazn\u00edkmi. Ku vstavan\u00e9mu call centru 3CX bol pridan\u00fd nov\u00fd rozhranie kontaktn\u00e9ho centra. Taktie\u017e bola roz\u0161\u00edren\u00e1 integr\u00e1cia s CRM syst\u00e9mami, pridan\u00e9 nov\u00e9 n\u00e1stroje na sledovanie kvality slu\u017eieb, vr\u00e1tane novej oper\u00e1torskej panely AHS.<\/a><\/noindex><\/p>\n

Nov\u00e9 kontaktn\u00e9 centrum 3CX<\/h3>\n

\nZbieraj\u00fac sp\u00e4tn\u00fa v\u00e4zbu od viac ako 170 000 klientov po celom svete, sme od z\u00e1kladov vyvinuli nov\u00fd modul call centra, ktor\u00fd je ove\u013ea v\u00fdkonnej\u0161\u00ed a lep\u0161ie sa \u0161k\u00e1luje. Jednou z d\u00f4le\u017eit\u00fdch noviniek je smerovanie hovorov pod\u013ea kvalifik\u00e1cie oper\u00e1tora. Toto smerovanie sa nach\u00e1dza len v n\u00e1kladn\u00fdch \u0161pecializovan\u00fdch call centr\u00e1ch, zatia\u013e \u010do 3CX ho pon\u00faka za mali\u010dk\u00fa \u010das\u0165 n\u00e1kladov v porovnan\u00ed s rie\u0161eniami konkurencie. T\u00e1to funkcia je dostupn\u00e1 v ed\u00edcii 3CX Enterprise. Je potrebn\u00e9 poznamena\u0165, \u017ee smerovanie hovorov pod\u013ea kvalifik\u00e1cie je len za\u010diatkom v\u00fdvoja nov\u00e9ho call centra 3CX. Nov\u00e9 funkcie \u201eskuto\u010dn\u00fdch\u201c call centier sa objavia v nasleduj\u00facich aktualiz\u00e1ci\u00e1ch.<\/p>\n

V s\u00fa\u010dasnosti z\u00e1kazn\u00edci \u010dasto nechc\u00fa telefonova\u0165 do firmy \u2014 je pre nich jednoduch\u0161ie skontaktova\u0165 sa s vami prostredn\u00edctvom chatovacieho okna na webovej str\u00e1nke. Zoh\u013ead\u0148uj\u00fac priania klientov, sme vytvorili nov\u00fd widget kontaktn\u00e9ho centra, ktor\u00fd umo\u017e\u0148uje n\u00e1v\u0161tevn\u00edkovi str\u00e1nky p\u00edsa\u0165 do chatu a dokonca v\u00e1m zavola\u0165 cez prehliada\u010d! Vyzer\u00e1 to tak, \u017ee oper\u00e1tori, ktor\u00ed za\u010dali chat, m\u00f4\u017eu ihne\u010f prejs\u0165 na hlasov\u00fa komunik\u00e1ciu a n\u00e1sledne aj na video. Tak\u00fdto prepojen\u00fd komunika\u010dn\u00fd kan\u00e1l zabezpe\u010duje vynikaj\u00faci servis \u2014 bez preru\u0161enia komunik\u00e1cie medzi z\u00e1kazn\u00edkom a va\u0161\u00edm zamestnancom.<\/p>\n

\"Detailn\u00e1
\n
\nKomunika\u010dn\u00fd widget pre webov\u00fa str\u00e1nku 3CX Live Chat & Talk<\/a><\/noindex> je pon\u00fakan\u00e1 bezplatne so v\u0161etk\u00fdmi ed\u00edciami 3CX (aj s bezplatnou!). V\u00fdhodou n\u00e1\u0161ho widgetu oproti podobn\u00fdm extern\u00fdm chatov\u00fdm slu\u017eb\u00e1m je, \u017ee n\u00e1v\u0161tevn\u00edk str\u00e1nky sa nemus\u00ed telefonicky znovu spoji\u0165 \u2014 za\u010d\u00edna v chate a okam\u017eite pokra\u010duje hlasom. Va\u0161i oper\u00e1tori sa nemusia u\u010di\u0165 rozhranie extern\u00fdch slu\u017eieb a syst\u00e9mov\u00fd administr\u00e1tor ich nemus\u00ed podporova\u0165. Navy\u0161e u\u0161etr\u00edte na mesa\u010dn\u00fdch poplatkoch za extern\u00e9 komunika\u010dn\u00e9 slu\u017eby pre va\u0161u str\u00e1nku.\u00a0<\/p>\n

Na pripojenie widgetu na str\u00e1nku nain\u0161talujte plugin pre WordPress<\/a><\/noindex> a pridajte blok k\u00f3du na va\u0161u str\u00e1nku (ak str\u00e1nka nie je na WordPress, postupujte pod\u013ea tejto in\u0161trukcie<\/a><\/noindex>). Potom nastavte pripojenie k PBX, vzh\u013ead okna chatu a ur\u010dte, na ktor\u00fdch str\u00e1nkach sa m\u00e1 widget zobrazi\u0165. Oper\u00e1tori bud\u00fa dost\u00e1va\u0165 spr\u00e1vy a odpoveda\u0165 n\u00e1v\u0161tevn\u00edkom priamo prostredn\u00edctvom webov\u00e9ho klienta 3CX. Poznamen\u00e1vame, \u017ee t\u00e1to technol\u00f3gia je v beta teste a nov\u00e9 funkcie bud\u00fa pridan\u00e9 v \u010fal\u0161\u00edch aktualiz\u00e1ci\u00e1ch.<\/p>\n

Vo verzii 3CX v16 sme tie\u017e vylep\u0161ili serverov\u00fa integr\u00e1ciu CRM<\/a><\/noindex>. Boli pridan\u00e9 nov\u00e9 CRM syst\u00e9my a pre podporovan\u00e9 CRM sa objavila funkcia zaznamen\u00e1vania hovorov, \u010fal\u0161ie mo\u017enosti a CRM vyt\u00e1\u010dania. To umo\u017e\u0148uje \u00fapln\u00fa integr\u00e1ciu telef\u00f3nie do rozhrania CRM. Podpora odch\u00e1dzaj\u00facich hovorov prostredn\u00edctvom CRM vyt\u00e1\u010dania je v tejto implement\u00e1cii dostupn\u00e1 len pre CRM Salesforce, ale bude pridan\u00e1 aj pre ostatn\u00e9 CRM s vylep\u0161en\u00edm REST API.<\/p>\n

Na zabezpe\u010denie kvalitn\u00e9ho servisu je d\u00f4le\u017eit\u00e9 pochopi\u0165, ako sa o va\u0161ich klientov staraj\u00fa. V verzii 16 pre toto bolo uroben\u00e9 d\u00f4le\u017eit\u00e9 vylep\u0161enie \u2014 nov\u00e1 Opera\u010dn\u00e1 monitorovacia panel pre hovory a chaty. Okrem toho boli vylep\u0161en\u00e9 spr\u00e1vy call centra<\/a><\/noindex> a bola pridan\u00e1 mo\u017enos\u0165 archivovania z\u00e1znamov hovorov. Mana\u017e\u00e9ri call centier u\u017e dlho \u017eiadali tak\u00e9to mo\u017enosti!<\/p>\n

Nov\u00e1 opera\u010dn\u00e1 mapa call centra zabezpe\u010duje pohodln\u00e9 monitorovanie udalost\u00ed v samostatnom vyskakovacom okne. V priebehu \u010dasu bud\u00fa pridan\u00e9 nov\u00e9 re\u017eimy zobrazenia inform\u00e1ci\u00ed, napr\u00edklad leaderboard na hodnotenie KPI oper\u00e1torov.<\/p>\n

\"Detailn\u00e1
\n
\nSpr\u00e1vy o hovoroch boli slab\u00fdm \u010dl\u00e1nkom 3CX pr\u00e1ve kv\u00f4li zastaranej architekt\u00fare call centra. Nov\u00e1 architekt\u00fara slu\u017eby Fronty v v16 v\u00fdrazne zlep\u0161ila kvalitu spr\u00e1v. Samozrejme, bolo opraven\u00fdch mno\u017estvo nepresnost\u00ed a ch\u00fdb, ktor\u00e9 boli zaznamenan\u00e9 predt\u00fdm. V nasleduj\u00facich aktualiz\u00e1ci\u00e1ch sa objavia nov\u00e9 typy spr\u00e1v.<\/p>\n

Z\u00e1znam rozhovorov oper\u00e1torov sa v ka\u017edom call centre vyu\u017e\u00edva na kontrolu kvality slu\u017eieb, a niekedy aj na z\u00e1klade legislat\u00edvnych po\u017eiadaviek. V v16 sme t\u00fato funkciu v\u00fdrazne vylep\u0161ili. V\u0161etky \u00fadaje o z\u00e1zname hovoru, vr\u00e1tane odkazu na audio s\u00fabor z\u00e1znamu, sa teraz uchov\u00e1vaj\u00fa v datab\u00e1ze. Navy\u0161e, syst\u00e9m rozpozn\u00e1va (preklad\u00e1 do textu pomocou slu\u017eieb Google) prv\u00fa min\u00fatu ka\u017ed\u00e9ho z\u00e1znamu \u2014 teraz m\u00f4\u017eete r\u00fdchlo n\u00e1js\u0165 potrebn\u00fd rozhovor pod\u013ea k\u013e\u00fa\u010dov\u00fdch slov. Ako u\u017e bolo spomenut\u00e9, z\u00e1znamy rozhovorov m\u00f4\u017eu by\u0165 archivovan\u00e9 na externom NAS \u00falo\u017eisku alebo Google disku<\/a><\/noindex>. Zna\u010dn\u00e9 mno\u017estvo z\u00e1znamov teraz nevy\u017eaduje ve\u013ek\u00fd lok\u00e1lny disk. To nielen\u017ee umo\u017e\u0148uje pou\u017e\u00edva\u0165 lacn\u00fd VPS hosting, ale aj v\u00fdrazne ur\u00fdch\u013euje z\u00e1lohovanie a obnovu servera 3CX.
\n\"Detailn\u00e1<\/p>\n

UC a spolupr\u00e1ca<\/h3>\n

\nV v16 sa objavili nov\u00e9 technol\u00f3gie na spolupr\u00e1cu zamestnancov \u2014 plnohodnotn\u00e1 integr\u00e1cia s Office 365<\/a><\/noindex>, vstavan\u00fd webov\u00fd softv\u00e9r a CRM integr\u00e1cia pre odch\u00e1dzaj\u00face hovory. Taktie\u017e sme vylep\u0161ili rozhranie webov\u00e9ho klienta, roz\u0161\u00edrili mo\u017enosti firemn\u00e9ho chatu a videokonferenci\u00ed.<\/p>\n

\"Detailn\u00e1
\n
\nNov\u00fd syst\u00e9m pou\u017e\u00edva najnov\u0161iu verziu Microsoft Office API a podporuje v\u0161etky predplatn\u00e9 Office 365, po\u010dn\u00fac lacn\u00fdm Business Essentials. Implementovan\u00e1 je synchroniz\u00e1cia pou\u017e\u00edvate\u013eov Office 365 s 3CX \u2014 pridanie alebo odstr\u00e1nenie pou\u017e\u00edvate\u013eov v Office 365 vytv\u00e1ra a odstra\u0148uje pr\u00edslu\u0161n\u00e9 pridelen\u00e9 \u010d\u00edsla v PBX. Takto funguje synchroniz\u00e1cia aj kontaktov Office. A synchroniz\u00e1cia kalend\u00e1rov umo\u017e\u0148uje automaticky nastavova\u0165 stav pridelen\u00e9ho \u010d\u00edsla 3CX v z\u00e1vislosti od v\u00e1\u0161ho stavu v kalend\u00e1ri Outlook.<\/p>\n

Prehliada\u010dov\u00fd softv\u00e9r WebRTC, ktor\u00fd bol dostupn\u00fd v v15.5 ako beta, bol teraz vydan\u00fd do produkcie. Pou\u017e\u00edvate\u013e 3CX m\u00f4\u017ee telefonova\u0165 priamo z prehliada\u010da, nez\u00e1visle od OS a bez in\u0161tal\u00e1cie ak\u00fdchko\u013evek lok\u00e1lnych aplik\u00e1ci\u00ed. Mimochodom, implementovan\u00e1 je integr\u00e1cia s headsetmi Sennheiser \u2014 podpora funkcie tla\u010didla na prijatie hovoru.<\/p>\n

Vo v16 bola v\u00fdrazne zlep\u0161en\u00e1 funk\u010dnos\u0165 chatu. Mobiln\u00fd firemn\u00fd chat sa pribli\u017euje k ved\u00facim aplik\u00e1ci\u00e1m ako WhatsApp. Chat 3CX m\u00e1 podobn\u00fa funk\u010dnos\u0165 a pracuje pribli\u017ene rovnako \u2014 pou\u017e\u00edvate\u013eom sa s n\u00edm \u013eahko z\u017eije. Pribudla mo\u017enos\u0165 posielania s\u00faborov, obr\u00e1zkov a emojis. \u010coskoro pribudne preposielanie spr\u00e1v medzi pou\u017e\u00edvate\u013emi a archiv\u00e1cia chatov. Taktie\u017e bud\u00fa k dispoz\u00edcii spr\u00e1vy o chatoch \u2014 d\u00f4le\u017eit\u00e1 funkcia pre administr\u00e1torov call centra.\u00a0<\/p>\n

\"Detailn\u00e1
\n
\nFunkcia, ktor\u00e1 bola v klientskej aplik\u00e1cii 3CX pre Windows a ch\u00fdbala vo webovom klientovi \u2014 nastavenie BLF indik\u00e1torov priamo pou\u017e\u00edvate\u013eom. V\u010faka nej m\u00f4\u017eu zamestnanci samostatne nastavova\u0165 BLF indik\u00e1tory bez pomoci syst\u00e9mov\u00e9ho administr\u00e1tora. Teraz nastavenie BLF funguje aj vo webovom klientovi. Taktie\u017e bola do vyskakovacej karty hovoru pridan\u00e1 dodato\u010dn\u00e1 inform\u00e1cia o volaj\u00facom. Jednoducho povedan\u00e9, teraz je omnoho jednoduch\u0161ie prech\u00e1dza\u0165 medzi webov\u00fdm softv\u00e9r, IP telef\u00f3nom a aplik\u00e1ciami pre Android a iOS.<\/p>\n

Webov\u00e1 konferencia 3CX WebMeeting<\/h3>\n

\nAk st\u00e1le m\u00ed\u0148ate peniaze na webov\u00e9 konferencie Webex alebo Zoom, je \u010das prejs\u0165 na 3CX! MCU WebMeeting boli prenesen\u00e9 na infra\u0161trukt\u00faru Amazon. To umo\u017enilo zabezpe\u010di\u0165 vysok\u00fa spo\u013eahlivos\u0165, optimalizova\u0165 prenos d\u00e1t, zabezpe\u010di\u0165 vynikaj\u00facu kvalitu videa a zvuku pri ve\u013ekom po\u010dte \u00fa\u010dastn\u00edkov. Taktie\u017e zaznamen\u00e1vame, \u017ee teraz prezentovanie svojho obrazovky nevy\u017eaduje in\u0161tal\u00e1ciu roz\u0161\u00edrenia pre prehliada\u010d. A e\u0161te jedna nov\u00e1 funkcia \u2014 teraz m\u00f4\u017eu \u00fa\u010dastn\u00edci vola\u0165 do webovej konferencie WebRTC z be\u017en\u00fdch telef\u00f3nov \u2014 a z\u00fa\u010dastni\u0165 sa hlasom, bez pou\u017eitia PC a prehliada\u010da.<\/p>\n

\"Detailn\u00e1
\n<\/p>\n

Nov\u00e9 mo\u017enosti pre administr\u00e1torov<\/h3>\n

\nSamozrejme, nezabudli sme na syst\u00e9mov\u00fdch administr\u00e1torov. Bezpe\u010dnos\u0165 a v\u00fdkon \u00fastredne boli v\u00fdrazne zlep\u0161en\u00e9. Tak ve\u013emi, \u017ee sme mohli spusti\u0165 ju na Raspberry Pi<\/a><\/noindex>! E\u0161te jedna zauj\u00edmav\u00e1 funkcia v16 \u2014 nov\u00fd servis \u2014 Spr\u00e1vca in\u0161tanci\u00ed 3CX, ktor\u00fd umo\u017e\u0148uje spravova\u0165 v\u0161etky va\u0161e \u00fastredne z jedn\u00e9ho rozhrania.<\/p>\n

Mal\u00fdm firm\u00e1m bude v\u00fdhodnej\u0161ie umiestni\u0165 PBX nie v cloude, ale lok\u00e1lne na \u0161tandardnom zariaden\u00ed Raspberry Pi 3B+, ktor\u00e9 stoj\u00ed okolo 50 $. Aby sme to dosiahli, v\u00fdrazne sme zn\u00ed\u017eili po\u017eiadavky na procesor a pam\u00e4\u0165 a spustili sme v16 na najnen\u00e1ro\u010dnej\u0161\u00edch ARM zariadeniach Raspberry a na najlacnej\u0161\u00edch VPS serveroch.<\/p>\n

\"Detailn\u00e1
\n
\nSpr\u00e1vca in\u0161tanci\u00ed 3CX umo\u017e\u0148uje centr\u00e1lne spravova\u0165 v\u0161etky nain\u0161talovan\u00e9 in\u0161tancie PBX. Je to vynikaj\u00face rie\u0161enie pre integr\u00e1torov \u2014 partnerov 3CX a ve\u013ek\u00fdch klientov. M\u00f4\u017eete naraz in\u0161talova\u0165 aktualiz\u00e1cie na v\u0161etky syst\u00e9my, monitorova\u0165 stav slu\u017eieb, kontrolova\u0165 chyby, ako je napr\u00edklad nedostatok miesta na disku. V nasleduj\u00facich aktualiz\u00e1ci\u00e1ch sa objav\u00ed spr\u00e1va SIP trunkov a zariaden\u00ed pripojen\u00fdch prostredn\u00edctvom slu\u017eby 3CX SBC, monitorovanie bezpe\u010dnostn\u00fdch udalost\u00ed a dia\u013ekov\u00e9 testovanie kvality VoIP prev\u00e1dzky.<\/p>\n

St\u00e1le pracujeme na technol\u00f3giach zabezpe\u010denia firemnej komunik\u00e1cie. 3CX v16 prid\u00e1va zauj\u00edmav\u00fa funkciu ochrany \u2014 glob\u00e1lny zoznam podozriv\u00fdch IP adries, zhroma\u017e\u010fovan\u00fdch zo v\u0161etk\u00fdch nain\u0161talovan\u00fdch syst\u00e9mov 3CX na svete. Tento zoznam sa potom kontroluje (vy\u010dle\u0148uj\u00fa sa IP adresy, ktor\u00e9 s\u00fa stabilne blokovan\u00e9) a odosiela sa sp\u00e4\u0165 na v\u0161etky servery 3CX, vr\u00e1tane v\u00e1\u0161ho syst\u00e9mu. T\u00fdmto sp\u00f4sobom sa realizuje efekt\u00edvna cloudov\u00e1 ochrana pred hackermi. Samozrejme, v\u0161etky open-source komponenty 3CX boli aktualizovan\u00e9 na najnov\u0161ie verzie. Upozor\u0148ujeme, \u017ee pou\u017e\u00edvanie zastaran\u00fdch syst\u00e9mov so star\u00fdmi verziami komponentov \u2014 datab\u00e1z, webov\u00fdch serverov at\u010f. v\u00fdrazne zvy\u0161uje rizik\u00e1 inv\u00e1zie. Mimochodom, teraz m\u00f4\u017eete obmedzi\u0165 pr\u00edstup k rozhraniu 3CX pod\u013ea IP adries.<\/p>\n

Z ostatn\u00fdch mo\u017enost\u00ed pre administr\u00e1torov spome\u0148me \u0161tatistiku protokolu RTCP, ktor\u00e1 pom\u00e1ha pri h\u013eadan\u00ed probl\u00e9mov s kvalitou spojenia; kop\u00edrovanie pr\u00edpojn\u00e9ho \u010d\u00edsla \u2014 teraz ho m\u00f4\u017eete vytvori\u0165 ako k\u00f3piu u\u017e existuj\u00faceho, pri\u010dom zmen\u00edte len z\u00e1kladn\u00e9 parametre. Cel\u00e9 rozhranie 3CX bolo preveden\u00e9 na edit\u00e1ciu \"v jednom kliknut\u00ed\", pri\u010dom meni\u0165 poradie BLF indik\u00e1torov m\u00f4\u017eete teraz jednoduch\u00fdm pretiahnut\u00edm my\u0161kou.<\/p>\n

Licencie a ceny<\/h3>\n

\nNapriek u\u017e aj tak ve\u013emi dostupn\u00fdm cen\u00e1m sme ich zrevidovali smerom nadol. Ed\u00edcia 3CX Standard zlacnela o 40 % (a bezplatn\u00e1 verzia bola roz\u0161\u00edren\u00e1 na 8 s\u00fa\u010dasn\u00fdch hovorov). Trochu sa zmenil set mo\u017enost\u00ed<\/a><\/noindex>, dostupn\u00fdch v r\u00f4znych vydaniach. Taktie\u017e boli pridan\u00e9 medzistupne licenci\u00ed, ktor\u00e9 v\u00e1m umo\u017enia vybra\u0165 si najoptim\u00e1lnej\u0161iu kapacitu PBX pre konkr\u00e9tnu organiz\u00e1ciu.<\/p>\n

Dodato\u010dn\u00e9 ve\u013ekosti licenci\u00ed umo\u017enia z\u00e1kazn\u00edkovi nek\u00fapi\u0165 licenciu v\u00e4\u010d\u0161ieho rozmeru iba preto, \u017ee neexistuje lep\u0161ia stredn\u00e1 varianta. V\u0161imnite si, \u017ee stredn\u00e9 licencie s\u00fa pon\u00fakan\u00e9 len ako ro\u010dn\u00e9. Taktie\u017e m\u00f4\u017eu by\u0165 tieto licencie roz\u0161\u00edren\u00e9 kedyko\u013evek bez tzv. pokuty \u2014 plat\u00ed sa iba skuto\u010dn\u00fd rozdiel medzi kapacitami.<\/p>\n

Vydanie 3CX Standard je teraz lep\u0161ie prisp\u00f4soben\u00e9 pre mal\u00e9 firmy, ktor\u00e9 nepotrebuj\u00fa Fronty hovorov, spr\u00e1vy a nahr\u00e1vanie hovorov. Tak\u00e9to firmy zaplatia za PBX minim\u00e1lne; navy\u0161e, Standard s 8 s\u00fa\u010dasn\u00fdmi hovorami je teraz zadarmo naveky. Upozor\u0148ujeme, \u017ee nain\u0161talovan\u00e9 PBX vydania Standard s komer\u010dn\u00fdm k\u013e\u00fa\u010denom sa automaticky prepn\u00fa na Pro pri aktualiz\u00e1cii na verziu 16. Ak v\u00e1m t\u00e1to zmena nevyhovuje, zdr\u017ete sa aktualiz\u00e1cie na v16.<\/p>\n

Mo\u017enosti vydania Pro zostali nezmenen\u00e9. Pre mal\u00e9 a stredn\u00e9 licencie sa cena zn\u00ed\u017eila o 20%! D\u00f4le\u017eit\u00e9 vylep\u0161enie \u2014 teraz, pri z\u00edskan\u00ed novej licencie (k\u013e\u00fa\u010da) z webu 3CX, bude fungova\u0165 ako vydanie Pro prv\u00fdch 40 dn\u00ed. Kapacitu licencie ur\u010dujete sami! To umo\u017e\u0148uje z\u00e1kazn\u00edkovi a partnerovi plne vysk\u00fa\u0161a\u0165 v\u0161etky mo\u017enosti PBX. Pripom\u00edname, \u017ee v porovnan\u00ed s vydan\u00edm Standard, reakcia Pro prid\u00e1va Fronty hovorov, spr\u00e1vy, nahr\u00e1vanie hovorov a integr\u00e1ciu s Office 365 a in\u00fdmi CRM syst\u00e9mami.<\/p>\n

Vydanie Enterprise na\u010falej prid\u00e1va mo\u017enosti, za ktor\u00e9 predt\u00fdm museli firmy plati\u0165 radovo viac. Napr\u00edklad, pridali sme mo\u017enos\u0165, ktor\u00e1 zabra\u0148uje zamestnancovi vypn\u00fa\u0165 nahr\u00e1vanie hovoru. \u010eal\u0161ia dlho po\u017eadovan\u00e1 funkcia \u2014 smerovanie hovoru do Fronty pod\u013ea kvalifik\u00e1cie oper\u00e1tora. Pripom\u00edname, \u017ee iba v 3CX Enterprise je podporovan\u00fd zabudovan\u00fd vysokodostupn\u00fd cluster telef\u00f3nie.
\n\"Detailn\u00e1\u00a0
\nAk hovor\u00edme o celkov\u00fdch n\u00e1kladoch na vlastn\u00edctvo 3CX, \u2014 ro\u010dn\u00e9 predplatn\u00e9<\/a><\/noindex> je teraz v\u00fdhodnej\u0161ie neobmedzen\u00e9<\/a><\/noindex>, najm\u00e4 na obdobie troch rokov. Neobmedzen\u00e1 licencia stoj\u00ed ako 3 ro\u010dn\u00e9 licencie, ale na tak\u00fato licenciu budete potrebova\u0165 tie\u017e volite\u013en\u00e9 predplatn\u00e9 na aktualiz\u00e1cie<\/a><\/noindex> na 2 roky (prv\u00fd rok je zahrnut\u00fd v cene ve\u010dnej licencie). Upozor\u0148ujeme, \u017ee licence na 4 a 8 s\u00fa\u010dasn\u00fdch pr\u00edstupov s\u00fa teraz dostupn\u00e9 len ako ro\u010dn\u00e9.<\/p>\n

E\u0161te raz chceme pripomen\u00fa\u0165, \u017ee predplatn\u00e9 na aktualiz\u00e1cie (plat\u00ed len pre ve\u010dn\u00e9 licencie) stoj\u00ed za svoje peniaze! Aj samotn\u00e9 zak\u00fapenie SSL certifik\u00e1tov a spo\u013eahliv\u00e9ho DNS slu\u017eby bude drah\u0161ie a zlo\u017eitej\u0161ie na nastavenie ako pred\u013a\u017eenie predplatn\u00e9ho. Okrem toho predplatn\u00e9 zabezpe\u010duje in\u0161tal\u00e1ciu posledn\u00fdch bezpe\u010dnostn\u00fdch aktualiz\u00e1ci\u00ed, nov\u00e9 firmv\u00e9r pre IP telef\u00f3ny<\/a><\/noindex>, slu\u017eba webov\u00fdch konferenci\u00ed 3CX WebMeeting<\/a><\/noindex> a pr\u00e1vo na pou\u017e\u00edvanie aplik\u00e1ci\u00ed pre smartf\u00f3ny (jednoducho povedan\u00e9 - aktualizovan\u00e9 mobiln\u00e9 aplik\u00e1cie m\u00f4\u017eu presta\u0165 fungova\u0165 so star\u00fdm serverom PABX).<\/p>\n

\u010coskoro vyd\u00e1me v16 Aktualiz\u00e1ciu 1, ktor\u00e1 bude obsahova\u0165 aktualizovan\u00e9 prostredie na v\u00fdvoj hlasov\u00fdch aplik\u00e1ci\u00ed 3CX Call Flow Designer<\/a><\/noindex>, generuj\u00face skripty v C#. Okrem toho sa objavia vylep\u0161enia chatu a podpora datab\u00e1z SQL pre z\u00edskavanie inform\u00e1ci\u00ed o kontakte cez REST po\u017eiadavky.<\/p>\n

v16 Aktualiz\u00e1cia 2 bude obsahova\u0165 aktualizovan\u00fd 3CX Session Border Controller<\/a><\/noindex> s centralizovan\u00fdm monitorovan\u00edm vzdialen\u00fdch zariaden\u00ed (IP telef\u00f3nov) z konzoly spr\u00e1vy 3CX (do 100 telef\u00f3nov na jeden SBC). Taktie\u017e sa objav\u00ed podpora niektor\u00fdch technol\u00f3gi\u00ed DNS na zjednodu\u0161en\u00e9 nastavenie VoIP oper\u00e1torov.<\/p>\n

Mo\u017enosti, ktor\u00e9 sa pl\u00e1nuje zahrn\u00fa\u0165 do nasleduj\u00facich aktualiz\u00e1ci\u00ed: zjednodu\u0161en\u00e9 nastavenie vysoko dostupn\u00e9ho klastra (v ed\u00edcii Enterprise), zad\u00e1vanie blokov DID \u010d\u00edsel v rozhran\u00ed servera, nov\u00fd REST API na automatiz\u00e1ciu odch\u00e1dzaj\u00faceho volania a nov\u00fd panel monitorovania KPI oper\u00e1torov call centra (Leaderboard).<\/p>\n

Tak\u00fdto preh\u013ead. Stiahnite si<\/a><\/noindex>, nain\u0161talujte si<\/a><\/noindex>, pou\u017e\u00edvajte!
\n
Zdroj: habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"

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