{"id":33416,"date":"2019-10-31T21:52:27","date_gmt":"2019-10-31T18:52:27","guid":{"rendered":"https:\/\/prohoster.info\/blog\/3cx-v16-update-1-beta-novye-vozmozhnosti-chata-i-call-flow-service-dlya-programmnogo-upravleniya-vyzovami\/"},"modified":"2019-10-31T21:52:27","modified_gmt":"2019-10-31T18:52:27","slug":"3cx-v16-update-1-beta-novye-vozmozhnosti-chata-i-call-flow-service-dlya-programmnogo-upravleniya-vyzovami","status":"publish","type":"post","link":"https:\/\/prohoster.info\/sk\/blog\/administrirovanie\/3cx-v16-update-1-beta-novye-vozmozhnosti-chata-i-call-flow-service-dlya-programmnogo-upravleniya-vyzovami","title":{"rendered":"3CX V16 Update 1 Beta \u2014 nov\u00e9 mo\u017enosti chatu a Call Flow Service pre softv\u00e9rov\u00e9 riadenie hovorov","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>Po ned\u00e1vnom vydan\u00ed <noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/3cx\/blog\/450264\/\">3CX v16<\/a><\/noindex> u\u017e sme pripravili prv\u00e9 aktualiz\u00e1cie 3CX V16 Update 1 Beta. Obsahuje nov\u00e9 funkcie podnikovej komunik\u00e1cie a aktualizovan\u00fd slu\u017ebu Call Flow Service, ktor\u00e1 v spolupr\u00e1ci s v\u00fdvojov\u00fdm prostred\u00edm Call Flow Designer (CFD) umo\u017e\u0148uje vytv\u00e1ra\u0165 zlo\u017eit\u00e9 hlasov\u00e9 aplik\u00e1cie na C#.<\/p>\n<h2>Aktualizovan\u00fd podnikov\u00fdm chat<\/h2>\n<p>\nKomunika\u010dn\u00fd widget <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.ru\/ip-pbx\/wordpress-live-chat-talk\/\">3CX Live Chat &amp; Talk<\/a><\/noindex> akt\u00edvne pokra\u010duje v v\u00fdvoji. V aktualiz\u00e1cii Update 1 widget \u201evis\u00ed\u201c nez\u00e1visle od prechodu medzi str\u00e1nkami a z\u00e1lo\u017ekami. Teraz m\u00f4\u017eu n\u00e1v\u0161tevn\u00edci prech\u00e1dza\u0165 va\u0161ou str\u00e1nkou, pri\u010dom okno chatu zost\u00e1va dostupn\u00e9 na okam\u017eit\u00fa komunik\u00e1ciu.<\/p>\n<p>Zauj\u00edmav\u00e9 funkcie sa objavili aj v slu\u017ebe podnikov\u00e9ho chatu 3CX.<noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><\/p>\n<p><img decoding=\"async\" alt=\"3CX V16 Update 1 Beta \u2014 nov\u00e9 mo\u017enosti chatu a Call Flow Service pre softv\u00e9rov\u00e9 riadenie hovorov\" src=\"\/wp-content\/uploads\/2019\/05\/7034e2e605dfe071708a687c20a7abc9.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nTeraz s\u00fa pre spr\u00e1vy dostupn\u00e9 nasleduj\u00face akcie (a):<\/p>\n<ul>\n<li>End chat session \u2014 ukon\u010di\u0165 chat s pou\u017e\u00edvate\u013eom 3CX (alebo n\u00e1v\u0161tevn\u00edkom str\u00e1nok).\n<\/li>\n<li>Block anonymous user \u2014 zablokova\u0165 pou\u017e\u00edvate\u013ea (IP adresa) od prich\u00e1dzaj\u00facich spr\u00e1v a hovorov.\n<\/li>\n<li>Delete \u2014 odstr\u00e1ni\u0165 chat.\n<\/li>\n<li>Archive \u2014 archivova\u0165 chat (presun\u00fa\u0165 do zlo\u017eky Arch\u00edv) a odstr\u00e1ni\u0165 z rozhrania webov\u00e9ho klienta. Nesk\u00f4r sa objavia nov\u00e9 funkcie s\u00favisiace s archiv\u00e1ciou chatov.\n<\/li>\n<li>Transfer \u2014 vybra\u0165 \u010fal\u0161ie \u010d\u00edslo 3CX (in\u00e9ho pou\u017e\u00edvate\u013ea) a odovzda\u0165 mu \u010fal\u0161iu komunik\u00e1ciu. U\u017eito\u010dn\u00e9 pri komunik\u00e1cii s n\u00e1v\u0161tevn\u00edkmi str\u00e1nok, ak je potrebn\u00e9 odovzda\u0165 za\u010dat\u00fd rozhovor in\u00e9mu \u0161pecialistovi.\n<\/li>\n<\/ul>\n<p>\nTie\u017e pri prich\u00e1dzaj\u00facom chate sa pou\u017e\u00edvate\u013eovi zobraz\u00ed ozn\u00e1menie, v ktorom m\u00f4\u017ee r\u00fdchlo odpoveda\u0165 na spr\u00e1vu (b).<\/p>\n<p>Ak spr\u00e1va pri\u0161la z webovej str\u00e1nky cez widget 3CX Live Chat &amp; Talk, teraz s\u00fa dostupn\u00e9 viacer\u00e9 nov\u00e9 funkcie.<\/p>\n<p><img decoding=\"async\" alt=\"3CX V16 Update 1 Beta \u2014 nov\u00e9 mo\u017enosti chatu a Call Flow Service pre softv\u00e9rov\u00e9 riadenie hovorov\" src=\"\/wp-content\/uploads\/2019\/05\/b95402aae4d600a5f6d1fdda070f5928.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<\/p>\n<ol>\n<li>Prich\u00e1dzaj\u00faca spr\u00e1va prich\u00e1dza do rozhrania webov\u00e9ho klienta 3CX ako od pou\u017e\u00edvate\u013ea WebVisitor pre r\u00fdchlu identifik\u00e1ciu.\n<\/li>\n<li>Ak spr\u00e1va prich\u00e1dza do Fronty oper\u00e1torov, automaticky sa vytvor\u00ed chatov\u00e1 skupina, do ktorej s\u00fa pridan\u00ed v\u0161etci oper\u00e1tori tejto Fronty. Oper\u00e1tori vidia komunik\u00e1ciu s klientom a m\u00f4\u017eu spolo\u010dne odpoveda\u0165, k\u00fdm niekto z nich neza\u010dne komunikova\u0165 s klientom individu\u00e1lne. Z poh\u013eadu n\u00e1v\u0161tevn\u00edka str\u00e1nok je tento chat vidite\u013en\u00fd ako konverz\u00e1cia s jedn\u00fdm oper\u00e1torom s menom Sender name, uveden\u00fdm v konfigur\u00e1cii widgetu.\n<\/li>\n<li>V pravom hornom menu s\u00fa k dispoz\u00edcii ikony r\u00fdchlych akci\u00ed, uveden\u00fdch sk\u00f4r \u2014 Archive, Forward, Take.\n<\/li>\n<li>Funkcia Take umo\u017e\u0148uje jedn\u00e9mu z oper\u00e1torov Fronty \"vzia\u0165\" skupinov\u00fd chat s n\u00e1v\u0161tevn\u00edkom webovej str\u00e1nky na seba a pokra\u010dova\u0165 v osobnej komunik\u00e1cii. Ak je vo widgete nastaven\u00e1 mo\u017enos\u0165 hovorov, n\u00e1v\u0161tevn\u00edk n\u00e1jde tla\u010didlo Call, po kliknut\u00ed na ktor\u00e9 m\u00f4\u017ee pokra\u010dova\u0165 v komunik\u00e1cii hlasom alebo videom.\n<\/li>\n<\/ol>\n<p>\nV chate s\u00fa tie\u017e pridan\u00e9 intuit\u00edvne ikony diskusi\u00ed. Tieto ikony umo\u017e\u0148uj\u00fa r\u00fdchlo rozl\u00ed\u0161i\u0165 chaty s n\u00e1v\u0161tevn\u00edkmi webovej str\u00e1nky a kolegami (u\u017e\u00edvate\u013emi PBX). \u010eal\u0161ou u\u017eito\u010dnou funkciou je odpovedanie na E-mail. Oper\u00e1tor m\u00f4\u017ee klikn\u00fa\u0165 na e-mail n\u00e1v\u0161tevn\u00edka a odpoveda\u0165 mu u\u017e po skon\u010den\u00ed chatu. Adresu n\u00e1v\u0161tevn\u00edka m\u00f4\u017eete z\u00edska\u0165 online alebo prostredn\u00edctvom offline formul\u00e1ra.<\/p>\n<p>Demon\u0161tr\u00e1cia v\u0161etk\u00fdch t\u00fdchto funkci\u00ed je predstaven\u00e1 v tomto videu.<\/p>\n<p><center><div class=\"youtube-placeholder\" data-id=\"EK7jbAYRGIw\" onclick=\"loadVideo(this)\">\r\n        <img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/EK7jbAYRGIw\/hqdefault.jpg\" alt=\"Prehrajte video\" loading=\"lazy\" width=\"480\" height=\"360\" style=\"width:100%;height:auto;\">\r\n        <div class=\"play-button\"><\/div>\r\n    <\/div><\/center><\/p>\n<h2>Slu\u017eba Call Flow Service a prostredie pre v\u00fdvoj Call Flow Designer<\/h2>\n<p>\n3CX v16 Update 1 Beta zah\u0155\u0148a nov\u00fa slu\u017ebu 3CX Call Flow Apps Service. Podporuje nov\u00e9 hlasov\u00e9 aplik\u00e1cie 3CX nap\u00edsan\u00e9 v C#. Existuj\u00face aplik\u00e1cie m\u00f4\u017eu by\u0165 <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/docs\/manual\/cfd-troubleshooting\/#h.lsc0dfwmd9eg\">konvertovan\u00e9 a vylep\u0161en\u00e9<\/a><\/noindex> v <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.ru\/blog\/call-flow-designer-v16\/\">novom Call Flow Designer<\/a><\/noindex>. Server aplik\u00e1ci\u00ed funguje rovnako dobre na 3CX v16 pre Debian \/ Raspbian Linux a Windows. V bl\u00edzkej bud\u00facnosti bude pridan\u00fd plnohodnotn\u00fd REST API na spr\u00e1vu hovorov a pr\u00edslu\u0161n\u00e1 dokument\u00e1cia.<\/p>\n<p>Viac inform\u00e1ci\u00ed o konverzii existuj\u00facich aplik\u00e1ci\u00ed 3CX n\u00e1jdete v tomto videu.<\/p>\n<p><center><div class=\"youtube-placeholder\" data-id=\"sWmIJ_pxdYo\" onclick=\"loadVideo(this)\">\r\n        <img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/sWmIJ_pxdYo\/hqdefault.jpg\" alt=\"Prehrajte video\" loading=\"lazy\" width=\"480\" height=\"360\" style=\"width:100%;height:auto;\">\r\n        <div class=\"play-button\"><\/div>\r\n    <\/div><\/center><br \/>\n<noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/blog\/change-log\/phone-system-change-log\/\">\u00dapln\u00fd protokol zmien<\/a><\/noindex> v 3CX v16 Update 1 Beta.<\/p>\n<h2>In\u0161tal\u00e1cia aktualiz\u00e1cie<\/h2>\n<p>\nIn\u0161tal\u00e1cia aktualiz\u00e1cie sa vykon\u00e1va v ovl\u00e1dacom rozhran\u00ed 3CX v sekcii Updates (Aktualiz\u00e1cie). V\u0161imnite si \u2014 po in\u0161tal\u00e1cii aktualiz\u00e1cie sa vykon\u00e1va konverzia datab\u00e1zy existuj\u00facich chatov. Po\u010das tejto doby nie je chat dostupn\u00fd v aplik\u00e1ci\u00e1ch 3CX.<\/p>\n<p>M\u00f4\u017eete si tie\u017e stiahnu\u0165 cel\u00fd distribu\u010dn\u00fd bal\u00edk 3CX v16 Update 1 Beta pre Windows alebo Linux:<\/p>\n<ul>\n<li>Windows: <noindex><a rel=\"nofollow\" href=\"https:\/\/downloads-global.3cx.com\/downloads\/3CXPhoneSystem_16.0.1.269.exe\">3CX v16 Update 1 Beta<\/a><\/noindex>\n<\/li>\n<li>Linux: <noindex><a rel=\"nofollow\" href=\"https:\/\/downloads-global.3cx.com\/downloads\/debian9iso\/debian-amd64-netinst-3cx.iso\">3CX v16 pre Debian 9 ISO<\/a><\/noindex> \u2013 na obrazovke 3CX Update Channel vyberte Beta.\n<\/li>\n<li>Ru\u010dn\u00ed in\u0161tal\u00e1cia na Debian &amp; Raspbian \u2013 postupujte pod\u013ea in\u0161tala\u010dn\u00fdch pr\u00edru\u010diek na <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.ru\/docs\/manual\/installation-linux\/\">Debian<\/a><\/noindex> a <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/docs\/installing-pbx-raspberry-pi\/\">Raspberry Pi<\/a><\/noindex>.\n<\/li>\n<\/ul>\n<p>Zdroj: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/3cx\/blog\/451326\/\">habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u041f\u043e\u0441\u043b\u0435 \u043d\u0435\u0434\u0430\u0432\u043d\u0435\u0433\u043e \u0432\u044b\u043f\u0443\u0441\u043a\u0430 3CX v16 \u043c\u044b \u0443\u0436\u0435 \u043f\u043e\u0434\u0433\u043e\u0442\u043e\u0432\u0438\u043b\u0438 \u043f\u0435\u0440\u0432\u043e\u0435 \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u0435 3CX V16 Update 1 Beta. \u0412 \u043d\u0435\u043c \u0440\u0435\u0430\u043b\u0438\u0437\u043e\u0432\u0430\u043d\u044b \u043d\u043e\u0432\u044b\u0435 \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u0438 \u043a\u043e\u0440\u043f\u043e\u0440\u0430\u0442\u0438\u0432\u043d\u043e\u0433\u043e \u0447\u0430\u0442\u0430 \u0438 \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u043d\u044b\u0439 \u0441\u0435\u0440\u0432\u0438\u0441 Call Flow Service, \u043a\u043e\u0442\u043e\u0440\u044b\u0439 \u0441\u043e\u0432\u043c\u0435\u0441\u0442\u043d\u043e \u0441\u043e \u0441\u0440\u0435\u0434\u043e\u0439 \u0440\u0430\u0437\u0440\u0430\u0431\u043e\u0442\u043a\u0438 Call Flow Designer (CFD) \u043f\u043e\u0437\u0432\u043e\u043b\u044f\u0435\u0442 \u0441\u043e\u0437\u0434\u0430\u0432\u0430\u0442\u044c \u0441\u043b\u043e\u0436\u043d\u044b\u0435 \u0433\u043e\u043b\u043e\u0441\u043e\u0432\u044b\u0435 \u043f\u0440\u0438\u043b\u043e\u0436\u0435\u043d\u0438\u044f \u043d\u0430 C#. \u041e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u043d\u044b\u0439 \u043a\u043e\u0440\u043f\u043e\u0440\u0430\u0442\u0438\u0432\u043d\u044b\u0439 \u0447\u0430\u0442 \u041a\u043e\u043c\u043c\u0443\u043d\u0438\u043a\u0430\u0446\u0438\u043e\u043d\u043d\u044b\u0439 \u0432\u0438\u0434\u0436\u0435\u0442 3CX Live Chat &amp; Talk \u043f\u0440\u043e\u0434\u043e\u043b\u0436\u0430\u0435\u0442 [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":25129,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[688],"tags":[],"class_list":["post-33416","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-administrirovanie"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.4 - aioseo.com -->\n\t<meta name=\"description\" content=\"\u041f\u043e\u0441\u043b\u0435 \u043d\u0435\u0434\u0430\u0432\u043d\u0435\u0433\u043e \u0432\u044b\u043f\u0443\u0441\u043a\u0430 3CX v16 \u043c\u044b \u0443\u0436\u0435 \u043f\u043e\u0434\u0433\u043e\u0442\u043e\u0432\u0438\u043b\u0438 \u043f\u0435\u0440\u0432\u043e\u0435 \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u0435 3CX V16 Update 1 Beta.\" \/>\n\t<meta name=\"robots\" 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