{"id":33609,"date":"2019-10-31T21:53:43","date_gmt":"2019-10-31T18:53:43","guid":{"rendered":"https:\/\/prohoster.info\/blog\/cjm-dlya-lozhnogo-srabatyvaniya-antivirusa-drweb\/"},"modified":"2019-10-31T21:53:43","modified_gmt":"2019-10-31T18:53:43","slug":"cjm-dlya-lozhnogo-srabatyvaniya-antivirusa-drweb","status":"publish","type":"post","link":"https:\/\/prohoster.info\/sk\/blog\/administrirovanie\/cjm-dlya-lozhnogo-srabatyvaniya-antivirusa-drweb","title":{"rendered":"CJM pre falo\u0161n\u00e9 spustenie antiv\u00edrusu DrWeb","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"

Kapitola, v ktorej Doctor Web odstra\u0148uje DLL slu\u017eby Samsung Magician, vyhlasuj\u00fac ju za trojsk\u00e9ho ko\u0148a. Aby ste mohli poda\u0165 \u017eiados\u0165 o technick\u00fa podporu, nesta\u010d\u00ed sa len zaregistrova\u0165 na port\u00e1li; mus\u00edte uvies\u0165 aj s\u00e9riov\u00e9 \u010d\u00edslo. To, samozrejme, nem\u00e1te, preto\u017ee DrWeb pri registr\u00e1cii posiela k\u00f3d, zatia\u013e \u010do s\u00e9riov\u00e9 \u010d\u00edslo sa generuje v procese registr\u00e1cie na z\u00e1klade tohto k\u00f3du \u2014 a nie je ulo\u017een\u00e9 nikde. Po\u010das toho je okrem s\u00e9riov\u00e9ho \u010d\u00edsla potrebn\u00e9 zada\u0165 DVA vlastn\u00e9 CAPTCHA: pri prihlasovan\u00ed a pri odosielan\u00ed \u017eiadosti o technick\u00fa podporu.
\nSitu\u00e1cia ako z rozpr\u00e1vky: na mori v oce\u00e1ne je ostrov, na tom ostrove rastie dub, pod dubom je zakopan\u00fd truhla, v truhle je zajac, v zajacovi je ka\u010dka, v ka\u010dke je vajce, vo vajci je ihla, a v ihle je smr\u0165 Kosteja. Viem, \u017ee takto skryt\u00e9 mo\u017enosti kontaktova\u0165 technick\u00fa podporu s\u00fa trend, ale nie do takej miery. <\/p>\n

Poviem v\u00e1m, ako to opravi\u0165.<\/p>\n

\"CJM
\n
\n<\/a><\/noindex>
\nSom v\u00fdskumn\u00edk a pri rie\u0161en\u00ed UX \u00faloh zvy\u010dajne d\u00e1vam pou\u017e\u00edvate\u013eom \u00falohy na vykonanie scen\u00e1rov v aplik\u00e1ci\u00e1ch. Ale \u017eivot je omnoho bohat\u0161\u00ed a poskytuje ne\u010dakan\u00e9 scen\u00e1re aj samotn\u00fdm v\u00fdskumn\u00edkom.<\/p>\n

Antiv\u00edrus DrWeb pou\u017e\u00edvam u\u017e dos\u0165 dlho, e\u0161te od nult\u00fdch rokov, a viackr\u00e1t som sa stretol s falo\u0161n\u00fdmi poplachmi. DrWeb mi u\u017e odstr\u00e1nil FastStone image viewer, preto\u017ee si pom\u00fdlil d\u00e1vkov\u00fa \u00fapravu obr\u00e1zkov s \u010dinnos\u0165ou \"\u0161ifrovacieho programu\". E\u0161te predt\u00fdm mi DrWeb odstr\u00e1nil Steam.exe. V skratke, nikdy sa mi to nestalo, a teraz sa to stalo znova. <\/p>\n

Antiv\u00edrus po\u017eiadal o re\u0161tart. Ni\u010d to nenazna\u010dovalo. Re\u0161tartoval som sa a videl spr\u00e1vu, \u017ee DrWeb zistil a odstr\u00e1nil nasleduj\u00face nebezpe\u010dn\u00e9 objekty: bcom.dll z adres\u00e1ra Samsung Magician, v Program Files. Pr\u00ed\u010dina bola hrozba Trojan.MonsterInstall.8. <\/p>\n

\"CJM
\n
\n\u010co som robil \u010falej, je zazna\u010den\u00e9 na tejto mape u\u017e\u00edvate\u013eskej sk\u00fasenosti:
\n\"CJM
\nVe\u013ek\u00e1 mapa<\/a><\/noindex><\/p>\n

Nieko\u013eko sn\u00edmok obrazovky, aby ste ch\u00e1pali rozsah probl\u00e9mu:
\n\"CJM
\n
\nAby ste mohli vyu\u017ei\u0165 \"Podporu\", mus\u00edte vedie\u0165, \u017ee je poskytovan\u00e1 prostredn\u00edctvom webovej str\u00e1nky DrWEB. Pam\u00e4t\u00e1m si, \u017ee mi dalo ve\u013ek\u00e9 \u00fasilie n\u00e1js\u0165 to minul\u00fdkr\u00e1t. A \u010do m\u00e1 robi\u0165 pou\u017e\u00edvate\u013e, ktor\u00fd nem\u00e1 tak\u00e9to sk\u00fasenosti?
\n\"CJM
\n
\nV podstate s\u00fa v\u0161etky tieto obmedzenia, ktor\u00e9 br\u00e1nia kontaktu s technickou podporou, zameran\u00e9 na minimaliz\u00e1ciu po\u010detnos\u0165 oslovovania. Vid\u00edte, ko\u013eko akci\u00ed mus\u00edte ako pou\u017e\u00edvate\u013e vykona\u0165 na to, aby ste vyrie\u0161ili probl\u00e9m?<\/p>\n

\"CJM
\n
\nMobiln\u00ed oper\u00e1tori funguj\u00fa presne takto, zav\u00e1dzaj\u00fa hlasov\u00e9 menu (IVR) pri kontakte so z\u00e1kazn\u00edckou podporou. T\u00fdm sa minimalizuje z\u00e1\u0165a\u017e na kontaktn\u00e9 centrum, preto\u017ee mnoh\u00ed predplatitelia ne\u010dakaj\u00fa na odpove\u010f alebo nezvl\u00e1daj\u00fa hlasov\u00e9 menu a rie\u0161ia svoj probl\u00e9m in\u00fdm sp\u00f4sobom, napr\u00edklad cez webov\u00fa str\u00e1nku.<\/p>\n

Ale pre DrWEB je to JEDIN\u00dd kan\u00e1l podpory. Nem\u00f4\u017eem vyrie\u0161i\u0165 svoj probl\u00e9m s falo\u0161n\u00fdm poplachom cez in\u00e9 kan\u00e1ly.<\/p>\n

\u010co by sa dalo zlep\u0161i\u0165?<\/b><\/p>\n

\"CJM
\nVe\u013ek\u00e1 mapa<\/a><\/noindex><\/p>\n

Ch\u00e1pem, \u017ee zlep\u0161enie pou\u017e\u00edvate\u013eskej sk\u00fasenosti pri kontakte s technickou podporou m\u00f4\u017ee by\u0165 n\u00e1kladn\u00e9. Ale aspo\u0148 by sa mohli odstr\u00e1ni\u0165 CAPTCHA, automatizova\u0165 zasielanie spr\u00e1v a s\u00faborov na anal\u00fdzu a zabezpe\u010di\u0165 bezprobl\u00e9mov\u00fa autentifik\u00e1ciu na port\u00e1li z aplik\u00e1cie. Pomoc pou\u017e\u00edvate\u013eom v \u0165a\u017ekej situ\u00e1cii ovplyv\u0148uje ich lojalitu.<\/p>\n

Zdroj: habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"

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