{"id":69613,"date":"2020-02-21T02:56:46","date_gmt":"2020-02-20T23:56:46","guid":{"rendered":"https:\/\/prohoster.info\/blog\/preimushhestva-3sh-pri-postroenii-raspredelennoj-seti"},"modified":"2020-03-03T16:14:46","modified_gmt":"2020-03-03T13:14:46","slug":"preimushhestva-3sh-pri-postroenii-raspredelennoj-seti","status":"publish","type":"post","link":"https:\/\/prohoster.info\/sk\/blog\/administrirovanie\/preimushhestva-3sh-pri-postroenii-raspredelennoj-seti","title":{"rendered":"V\u00fdhody 3CX pri budovan\u00ed distribuovanej siete","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>Organiz\u00e1cie, ktor\u00e9 maj\u00fa nieko\u013eko pobo\u010diek, sa sk\u00f4r \u010di nesk\u00f4r musia rozhodn\u00fa\u0165 pre rie\u0161enie, schopn\u00e9 podporova\u0165 jednotn\u00fa telef\u00f3nnu sie\u0165 na komunik\u00e1ciu vzdialen\u00fdch oddelen\u00ed.<\/p>\n<p>Hlavn\u00e9 faktory, ktor\u00e9 ovplyv\u0148uj\u00fa v\u00fdber spolo\u010dnosti:<\/p>\n<ul>\n<li>neexistencia poplatkov za hovory medzi kancel\u00e1riami;<\/li>\n<li>odolnos\u0165 a spo\u013eahlivos\u0165 rie\u0161enia;<\/li>\n<li>vysok\u00e1 kvalita hlasov\u00fdch komunik\u00e1ci\u00ed;<\/li>\n<li>neexistencia str\u00e1t \u010dasu pri komunik\u00e1cii s in\u00fdmi kancel\u00e1riami.<\/li>\n<\/ul>\n<p>\nV\u00e4\u010d\u0161ina modern\u00fdch IP-PBX rie\u0161i \u00falohu na z\u00e1kladnej \u00farovni: zamestnanec z Jekaterinburgu m\u00f4\u017ee v\u017edy bezplatne zavola\u0165 kolegom do Minska alebo Krasnodaru. Hlavn\u00e9 \u0165a\u017ekosti sa uk\u00e1\u017eu v detailoch. Napr\u00edklad zamestnanci neuvidia stavy pr\u00edpojn\u00fdch \u010d\u00edsel v in\u00fdch kancel\u00e1ri\u00e1ch, nebud\u00fa m\u00f4c\u0165 prenos hovoru na kolegu z in\u00e9ho mesta, prich\u00e1dzaj\u00faci dopyt nebude zaraden\u00fd do spolo\u010dn\u00e9ho poradia at\u010f. To vytv\u00e1ra probl\u00e9my aj v pr\u00edpade, ke\u010f r\u00f4zne f\u00e1zy jedn\u00e9ho obchodn\u00e9ho procesu prebiehaj\u00fa v r\u00f4znych kancel\u00e1ri\u00e1ch, a v pr\u00edpade rozdelen\u00fdch call centier, ktor\u00e9 rie\u0161ia jednu spolo\u010dn\u00fa \u00falohu.<br \/>\n<noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><br \/>\nPodobn\u00e9 ot\u00e1zky a mno\u017estvo \u010fal\u0161\u00edch \u00faloh sa \u00faspe\u0161ne rie\u0161i pomocou softv\u00e9rovej IP-PBX 3CX, nasadenej na <a class=\"wpil_keyword_link\" href=\"https:\/\/prohoster.info\/sk\/server\/dts-dronten\/\"   title=\"serveri\" data-wpil-keyword-link=\"linked\"  data-wpil-monitor-id=\"2573\">serveri<\/a> z\u00e1kazn\u00edkovi alebo v cloude:<\/p>\n<ul>\n<li>integrovanie intern\u00fdch \u010d\u00edsel vo v\u0161etk\u00fdch kancel\u00e1ri\u00e1ch do spolo\u010dn\u00e9ho \u010d\u00edslovania (pri\u010dom s ak\u00fdmiko\u013evek rozdeleniami do skup\u00edn a v akomko\u013evek porad\u00ed) alebo naopak ich zaradenie do r\u00f4znych \u010d\u00edslovac\u00edch pl\u00e1nov, ak to vy\u017eaduj\u00fa obchodn\u00e9 procesy;<\/li>\n<li>smerovanie hovorov pod\u013ea skup\u00edn v r\u00f4znych pobo\u010dk\u00e1ch;<\/li>\n<li>jednotn\u00e9 IVR v r\u00e1mci spolo\u010dn\u00e9ho \u010d\u00edslovacieho pl\u00e1nu;<\/li>\n<li>parkovanie hovorov v r\u00e1mci spolo\u010dn\u00e9ho \u010d\u00edslovacieho pl\u00e1nu;<\/li>\n<li>pren\u00e1\u0161anie hovorov v r\u00e1mci spolo\u010dn\u00e9ho \u010d\u00edslovacieho pl\u00e1nu;<\/li>\n<li>stavy BLF, vidite\u013en\u00e9 pre v\u0161etk\u00fdch pou\u017e\u00edvate\u013eov.<\/li>\n<\/ul>\n<p>\nZv\u00e1\u017eme posledn\u00fd bod na konkr\u00e9tnom pr\u00edklade. Pri pou\u017e\u00edvan\u00ed PBX, ktor\u00e9 nedok\u00e1\u017eu vz\u00e1jomne pren\u00e1\u0161a\u0165 stavy, to vyzer\u00e1 takto: pole DSS tla\u010didiel s BLF na telef\u00f3ne Yealink SIP-T48G, ktor\u00e9 obsahuje \u010d\u00edsla ako z \"dom\u00e1cej\" kancel\u00e1rie, tak aj z in\u00fdch miest:<\/p>\n<p><img decoding=\"async\" alt=\"V\u00fdhody 3CX pri budovan\u00ed distribuovanej siete\" src=\"\/wp-content\/uploads\/2020\/02\/4e50433dbb0b53dedb83cb65c2ca2406.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\n\u010c\u00edsla kolegov z in\u00fdch miest s\u00fa ozna\u010den\u00e9 \u0161edou farbou a ich stavy sa nezobrazuj\u00fa. 3CX \u00faspe\u0161ne rie\u0161i aj t\u00fato \u00falohu. Vyzer\u00e1 to takto, u\u017e bez \u0161ed\u00fdch hodn\u00f4t:<\/p>\n<p><img decoding=\"async\" alt=\"V\u00fdhody 3CX pri budovan\u00ed distribuovanej siete\" src=\"\/wp-content\/uploads\/2020\/02\/a42bfa174cb1a73df6ec5ccccad07e76.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nExistuje nieko\u013eko \u010fal\u0161\u00edch v\u00fdhod pri pou\u017e\u00edvan\u00ed softv\u00e9rovej IP-PBX (3CX) v sieti pobo\u010diek, a nie hardv\u00e9rovej telef\u00f3nnej centr\u00e1lne:<\/p>\n<ul>\n<li><b>neexistencia n\u00e1kladov na logistiku<\/b>: nie je potrebn\u00e9 fyzicky rozosiela\u0165 \u201ehardv\u00e9rov\u00e9\u201c \u00daTS do v\u0161etk\u00fdch kancel\u00e1ri\u00ed;<\/li>\n<li><b>\u017eiadna potreba dodato\u010dn\u00e9ho person\u00e1lu<\/b>: vzdialen\u00e9 nastavenie odstra\u0148uje potrebu pr\u00edtomnosti vy\u0161kolen\u00e9ho technika v kancel\u00e1rii pobo\u010dky;<\/li>\n<li><b>priechodn\u00e9 nastavenie<\/b>: 3CX m\u00e1 priechodn\u00fa logiku nastavenia IP-\u00daTS (spolo\u010dn\u00e9 v\u00fdpo\u010dtov\u00e9 centrum), zatia\u013e \u010do pri pou\u017eit\u00ed viacer\u00fdch hardv\u00e9rov\u00fdch \u00daTS nie je mo\u017en\u00e9 jednotn\u00e9 nastavenie v z\u00e1sade uskuto\u010dni\u0165;<\/li>\n<li><b>jednoduch\u00e9 nastavenie<\/b>: nastavenie 3CX je ove\u013ea jednoduch\u0161ie v\u010faka jedn\u00e9mu administrat\u00edvnemu rozhraniu (riadenie z jedn\u00e9ho okna);<\/li>\n<li><b>monitorovanie infra\u0161trukt\u00fary<\/b>: 3CX umo\u017e\u0148uje monitorova\u0165 infra\u0161trukt\u00faru v distribuovanej pobo\u010dkovej sieti (stavy extern\u00fdch trunkov a intern\u00fdch liniek, vy\u0165a\u017eenie zdrojov, logovanie) a posiela\u0165 ozn\u00e1menia na e-mail pri ur\u010dit\u00fdch udalostiach;<\/li>\n<li><b>jednoduch\u00e1 aktualiz\u00e1cia syst\u00e9mu<\/b>: v\u010faka 3CX prechod od zastaranej telef\u00f3nnej siete k modern\u00fdm IP-audio- a videokomunik\u00e1ci\u00e1m prebieha plynulo a bez nadmern\u00fdch n\u00e1kladov; aktualiz\u00e1ciu \u00daTS s integr\u00e1ciou v\u0161etk\u00fdch potrebn\u00fdch kan\u00e1lov (SIP, E1, TPO a pod.) je mo\u017en\u00e9 realizova\u0165 kedyko\u013evek a v akomko\u013evek mno\u017estve.<\/li>\n<\/ul>\n<p>\n<img decoding=\"async\" alt=\"V\u00fdhody 3CX pri budovan\u00ed distribuovanej siete\" src=\"\/wp-content\/uploads\/2020\/02\/73f9c368f6227958fef36069dd314fa7.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nAk hovor\u00edme o pou\u017eit\u00ed 3CX v nieko\u013ek\u00fdch kancel\u00e1ri\u00e1ch, zv\u00e1\u017eime dva hlavn\u00e9 scen\u00e1re:<\/p>\n<ul>\n<li>jedna \u201eve\u013ek\u00e1\u201c IP-\u00daTS pre cel\u00e9 mno\u017estvo \u00fa\u010dastn\u00edkov;<\/li>\n<li>vlastn\u00e1 \u201emal\u00e1\u201c IP-\u00daTS v ka\u017edom oddelen\u00ed.<\/li>\n<\/ul>\n<p>\nV realiz\u00e1cii t\u00fdchto scen\u00e1rov existuj\u00fa technick\u00e9 aj ekonomick\u00e9 rozdiely.<\/p>\n<h4>Cena<\/h4>\n<p>\nZv\u00e1\u017eime organiz\u00e1ciu so centr\u00e1lnou kancel\u00e1riou s 100 zamestnancami, dvoma call centrami s 20 oper\u00e1tormi v regi\u00f3noch a vzdialen\u00fdm R&amp;D centrom s 50 in\u017einiermi.<\/p>\n<p>Pri in\u0161tal\u00e1cii jednotnej IP-\u00daTS je potrebn\u00e9 zoh\u013eadni\u0165 po\u010det zamestnancov (pribli\u017ene 200), vysok\u00fa hustotu hovorov (call centr\u00e1) a potrebn\u00fa funkcionalitu pre call centrum. Po\u017eiadavk\u00e1m vyhovuje licencia 3CX Enterprise na 64 s\u00fa\u010dasn\u00fdch hovorov s orienta\u010dnou maloobchodnou cenou 326 232 rub\u013eov ro\u010dne.<\/p>\n<p>V pr\u00edpade distribuovan\u00fdch IP-\u00daTS m\u00f4\u017eete narazi\u0165 na to, \u017ee v niektor\u00fdch oddeleniach bude potrebn\u00fd kompletn\u00fd s\u00fabor funkci\u00ed, zatia\u013e \u010do in\u00fdm bude sta\u010di\u0165 len z\u00e1kladn\u00e1 funkcionalita (mal\u00fd po\u010det hovorov, preva\u017ene odch\u00e1dzaj\u00face hovory). Pribli\u017en\u00fd v\u00fdpo\u010det bude nasledovn\u00fd:<\/p>\n<p><img decoding=\"async\" alt=\"V\u00fdhody 3CX pri budovan\u00ed distribuovanej siete\" src=\"\/wp-content\/uploads\/2020\/02\/59190fff7572251bb4f203cb3f6d6b66.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nJe evidentn\u00e1 \u00faspora 73 140 rub\u013eov ro\u010dne.<\/p>\n<p>Ak sa pozrieme na jednoduch\u0161\u00ed pr\u00edklad \u2014 dve \u00faplne identick\u00e9 kancel\u00e1rie \u2014 m\u00f4\u017eeme si v\u0161imn\u00fa\u0165, \u017ee dve IP-AXS, ktor\u00e9 zvl\u00e1daj\u00fa 16 s\u00fa\u010dasn\u00fdch hovorov, stoja o 11,5 % menej ne\u017e jedna IP-AXS na 32 OVS.<\/p>\n<h4>Technick\u00e1 realiz\u00e1cia<\/h4>\n<p>\nV oboch pr\u00edpadoch je potrebn\u00e9 zoh\u013eadni\u0165 nieko\u013eko obmedzen\u00ed:<\/p>\n<ul>\n<li>nevyhnutnos\u0165 nastavi\u0165 dve IP-AXS (mo\u017en\u00e9 dodato\u010dn\u00e9 n\u00e1klady a \u010dasov\u00e9 straty);<\/li>\n<li>nie je mo\u017en\u00e9 kontrolova\u0165 rozdelenie za\u0165a\u017eenia. Napr\u00edklad v dvoch kancel\u00e1ri\u00e1ch v r\u00f4znych \u010dasov\u00fdch p\u00e1smach m\u00f4\u017ee by\u0165 maxim\u00e1lne 100 s\u00fa\u010dasn\u00fdch hovorov, av\u0161ak samostatne (v nes\u00fa\u010dasnom peakovom obdob\u00ed) \u2014 po 80.<\/li>\n<\/ul>\n<p>\nJednou z v\u00fdhod pou\u017e\u00edvania viacer\u00fdch IP-AXS na r\u00f4znych serveroch je potenci\u00e1lne zv\u00fd\u0161enie odolnosti syst\u00e9mu ako celku. Pri zlyhan\u00ed servera alebo nedostatku internetu v jednej z pobo\u010diek sa ostatn\u00e9 m\u00f4\u017eu vz\u00e1jomne komunikova\u0165 prostredn\u00edctvom in\u00fdch tr\u00e1s. Extern\u00e9 linky m\u00f4\u017eu by\u0165 pritom nez\u00e1visle nastaven\u00e9.<\/p>\n<p><img decoding=\"async\" alt=\"V\u00fdhody 3CX pri budovan\u00ed distribuovanej siete\" src=\"\/wp-content\/uploads\/2020\/02\/ba41b5f2bab7bfda80cc440cadcaa3f7.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<\/p>\n<h4>Z\u00e1ver<\/h4>\n<p>\nBez oh\u013eadu na sch\u00e9mu pripojenia 3CX poskytuje u\u017e\u00edvate\u013eom \u0161irok\u00e9 funk\u010dn\u00e9 mo\u017enosti, vr\u00e1tane \u0161pecializovan\u00fdch volieb pre r\u00f4zne podniky (napr\u00edklad hotely a call centr\u00e1).<\/p>\n<p>Okrem toho mo\u017enos\u0165 organizovania webov\u00fdch konferenci\u00ed s po\u010dtom \u00fa\u010dastn\u00edkov do 250, ako aj u\u017eito\u010dn\u00e9 funkcie pre mobiln\u00fdch zamestnancov robia rie\u0161enia spolo\u010dnosti 3CX ve\u013emi atrakt\u00edvnymi pre modern\u00e9 firmy, ktor\u00e9 akt\u00edvne vyu\u017e\u00edvaj\u00fa prostriedky unified communications. Takto korpor\u00e1tna komunika\u010dn\u00e1 syst\u00e9m na z\u00e1klade rie\u0161en\u00ed 3CX zabezpe\u010duje optim\u00e1lny pomer medzi invest\u00edciami a objemom rie\u0161en\u00fdch \u00faloh.<\/p>\n<p class=\"for_users_only_msg\">Len registrovan\u00ed pou\u017e\u00edvatelia sa m\u00f4\u017eu z\u00fa\u010dastni\u0165 prieskumu. <noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/auth\/login\/\">Prihl\u00e1ste sa<\/a><\/noindex>, pros\u00edm.<\/p>\n<h2 class=\"default-block__polling-title\">A ak\u00fa AXS pou\u017e\u00edvate?<\/h2>\n<ul class=\"poll-result\">\n<li class=\"poll-result__item\">\n<p>                <strong class=\"poll-result__data-percent  poll-result__data-percent_winner\">61,5%<\/strong>Softv\u00e9rov\u00fa8<\/p>\n<\/li>\n<li class=\"poll-result__item\">\n<p>                <strong class=\"poll-result__data-percent\">30,8%<\/strong>\u201eHardv\u00e9rov\u00fa\u201c4<\/p>\n<\/li>\n<li class=\"poll-result__item\">\n<p>                <strong class=\"poll-result__data-percent\">7,7%<\/strong>Virtu\u00e1lnu1<\/p>\n<\/li>\n<\/ul>\n<p>    Hlasovalo 13 pou\u017e\u00edvate\u013eov. Zdr\u017eali sa 4 pou\u017e\u00edvatelia.<br \/>\n<br \/>Zdroj: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/post\/489072\/\">habr.com<\/a> <\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u041e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u044f\u043c, \u0438\u043c\u0435\u044e\u0449\u0438\u043c \u043d\u0435\u0441\u043a\u043e\u043b\u044c\u043a\u043e \u0444\u0438\u043b\u0438\u0430\u043b\u043e\u0432, \u0440\u0430\u043d\u043e \u0438\u043b\u0438 \u043f\u043e\u0437\u0434\u043d\u043e \u043f\u0440\u0438\u0445\u043e\u0434\u0438\u0442\u0441\u044f \u0432\u044b\u0431\u0438\u0440\u0430\u0442\u044c \u0440\u0435\u0448\u0435\u043d\u0438\u0435, \u0441\u043f\u043e\u0441\u043e\u0431\u043d\u043e\u0435 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u0438\u0432\u0430\u0442\u044c \u0435\u0434\u0438\u043d\u0443\u044e \u0442\u0435\u043b\u0435\u0444\u043e\u043d\u043d\u0443\u044e \u0441\u0435\u0442\u044c \u0434\u043b\u044f \u0441\u0432\u044f\u0437\u0438 \u0443\u0434\u0430\u043b\u0435\u043d\u043d\u044b\u0445 \u043f\u043e\u0434\u0440\u0430\u0437\u0434\u0435\u043b\u0435\u043d\u0438\u0439. \u041e\u0441\u043d\u043e\u0432\u043d\u044b\u0435 \u0444\u0430\u043a\u0442\u043e\u0440\u044b, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u0432\u043b\u0438\u044f\u044e\u0442 \u043d\u0430 \u0432\u044b\u0431\u043e\u0440 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438: \u043e\u0442\u0441\u0443\u0442\u0441\u0442\u0432\u0438\u0435 \u043f\u043b\u0430\u0442\u044b \u0437\u0430 \u0437\u0432\u043e\u043d\u043a\u0438 \u043c\u0435\u0436\u0434\u0443 \u043e\u0444\u0438\u0441\u0430\u043c\u0438; \u043e\u0442\u043a\u0430\u0437\u043e\u0443\u0441\u0442\u043e\u0439\u0447\u0438\u0432\u043e\u0441\u0442\u044c \u0438 \u043d\u0430\u0434\u0435\u0436\u043d\u043e\u0441\u0442\u044c \u0440\u0435\u0448\u0435\u043d\u0438\u044f; \u0432\u044b\u0441\u043e\u043a\u043e\u0435 \u043a\u0430\u0447\u0435\u0441\u0442\u0432\u043e \u0433\u043e\u043b\u043e\u0441\u043e\u0432\u044b\u0445 \u043a\u043e\u043c\u043c\u0443\u043d\u0438\u043a\u0430\u0446\u0438\u0439; \u043e\u0442\u0441\u0443\u0442\u0441\u0442\u0432\u0438\u0435 \u043f\u043e\u0442\u0435\u0440\u044c \u0432\u0440\u0435\u043c\u0435\u043d\u0438 \u043f\u0440\u0438 \u0441\u0432\u044f\u0437\u0438 \u0441 \u0434\u0440\u0443\u0433\u0438\u043c\u0438 \u043e\u0444\u0438\u0441\u0430\u043c\u0438. \u0411\u043e\u043b\u044c\u0448\u0438\u043d\u0441\u0442\u0432\u043e \u0441\u043e\u0432\u0440\u0435\u043c\u0435\u043d\u043d\u044b\u0445 IP-\u0410\u0422\u0421 \u0440\u0435\u0448\u0430\u044e\u0442 \u0437\u0430\u0434\u0430\u0447\u0443 \u043d\u0430 \u0431\u0430\u0437\u043e\u0432\u043e\u043c [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":69614,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[688],"tags":[],"class_list":["post-69613","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-administrirovanie"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.4 - 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