{"id":85795,"date":"2020-06-19T13:42:11","date_gmt":"2020-06-19T11:42:11","guid":{"rendered":"https:\/\/prohoster.info\/blog\/administrirovanie\/mms-sistema-v-data-czentre-kak-my-avtomatizirovali-upravlenie-tehnicheskim-obsluzhivaniem"},"modified":"2020-12-21T09:35:09","modified_gmt":"2020-12-21T07:35:09","slug":"mms-sistema-v-data-czentre-kak-my-avtomatizirovali-upravlenie-tehnicheskim-obsluzhivaniem","status":"publish","type":"post","link":"https:\/\/prohoster.info\/sk\/blog\/administrirovanie\/mms-sistema-v-data-czentre-kak-my-avtomatizirovali-upravlenie-tehnicheskim-obsluzhivaniem","title":{"rendered":"MMS syst\u00e9m v d\u00e1tovom centre: ako sme automatizovali spr\u00e1vu technickej \u00fadr\u017eby","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>Predstavte si, \u017ee m\u00e1te kompletn\u00e9 serverov\u00e9 in\u017einierske vybavenie: nieko\u013eko desiatok klimatiz\u00e1ci\u00ed, mno\u017estvo DGU a z\u00e1lo\u017en\u00fdch zdrojov. Aby \u201e\u017eelezo\u201c fungovalo tak, ako m\u00e1, pravidelne kontrolujete jeho funk\u010dnos\u0165 a nezab\u00fadajte na prevenciu: vykon\u00e1vate testovacie \u0161tarty, kontrolujete \u00farove\u0148 oleja, men\u00edte diely. Aj pre jeden server je potrebn\u00e9 uchov\u00e1va\u0165 mno\u017estvo inform\u00e1ci\u00ed: register vybavenia, zoznam spotrebn\u00e9ho materi\u00e1lu na sklade, pl\u00e1n prevent\u00edvnych pr\u00e1c, a e\u0161te z\u00e1ruka dokumenty, zmluvy s dod\u00e1vate\u013emi a dod\u00e1vate\u013emi.&nbsp;<\/p>\n<p>Teraz vyn\u00e1sob\u00edme po\u010det miestnost\u00ed desiatimi. Objavili sa ot\u00e1zky logistiky. Na ktorom sklade \u010do skladova\u0165, aby ste nemuseli beha\u0165 za ka\u017edou n\u00e1hradnou s\u00fa\u010diastkou? Ako v\u010das doplni\u0165 z\u00e1soby, aby v\u00e1s nepl\u00e1novan\u00e1 oprava nezasko\u010dila? Ak je vybavenia ve\u013ea, udr\u017ea\u0165 v\u0161etky technick\u00e9 pr\u00e1ce v mysli nie je mo\u017en\u00e9 a na papieri \u2013 \u0165a\u017eko. Tu prich\u00e1dza na pomoc MMS, teda syst\u00e9m riadenia \u00fadr\u017eby, \u2013 syst\u00e9m spr\u00e1vy technickej \u00fadr\u017eby vybavenia.&nbsp;<\/p>\n<p><img decoding=\"async\" alt=\"MMS syst\u00e9m v d\u00e1tovom centre: ako sme automatizovali spr\u00e1vu technickej \u00fadr\u017eby\" src=\"\/wp-content\/uploads\/2020\/06\/c1508c77328ae1784461d6270c22cdb8.png\" style=\"display:block;margin: 0 auto;\"><br \/>\nV MMS vytv\u00e1rame pl\u00e1ny prevent\u00edvnych a oprav\u00e1rskych pr\u00e1c a uchov\u00e1vame pokyny pre in\u017einierov. Nie v\u0161etky d\u00e1tov\u00e9 centr\u00e1 tento syst\u00e9m maj\u00fa, mnoh\u00ed ho pova\u017euj\u00fa za pr\u00edli\u0161 drah\u00e9 rie\u0161enie. Ale na vlastnej sk\u00fasenosti sme sa presved\u010dili, \u017ee <b>d\u00f4le\u017eit\u00fd nie je n\u00e1stroj, ale pr\u00edstup<\/b> k pr\u00e1ci s inform\u00e1ciami. Prv\u00fd syst\u00e9m sme vytvorili v Exceli a postupne sme ho vylep\u0161ovali na softv\u00e9rov\u00fd produkt.&nbsp;<\/p>\n<p>Spolu s <noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/users\/alexddropp\/\" class=\"user_link\">alexddropp<\/a><\/noindex> sme sa rozhodli podeli\u0165 o sk\u00fasenosti s rozvojom vlastn\u00e9ho MMS. Uk\u00e1\u017eem v\u00e1m, ako sa syst\u00e9m vyv\u00edjal a ako pomohol zavies\u0165 najlep\u0161ie postupy \u00fadr\u017eby. Alexej povie, ako dostal MMS do dedi\u010dstva, \u010do sa za tento \u010das zmenilo a ako syst\u00e9m u\u013eah\u010duje \u017eivot in\u017einierom teraz.&nbsp;<br \/>\n<noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><\/p>\n<h2>Ako sme sa dostali k vlastn\u00e9mu MMS<\/h2>\n<p><b>Najprv boli slo\u017eky<\/b>. Pred 8-10 rokmi sa inform\u00e1cie uchov\u00e1vali v roztrhnutom stave. Po technickej \u00fadr\u017ebe sme podpisovali z\u00e1pisnice o vykonan\u00fdch pr\u00e1cach, uchov\u00e1vali papierov\u00e9 origin\u00e1ly v arch\u00edvoch a naskenovan\u00e9 k\u00f3pie \u2013 na sie\u0165ov\u00fdch slo\u017ek\u00e1ch. Presne tak isto sme v slo\u017ek\u00e1ch s rozdelen\u00edm pod\u013ea vybavenia zhroma\u017e\u010fovali inform\u00e1cie o ZIP: s\u00fa\u010diastkach, n\u00e1strojoch a vybaven\u00ed. Takto sa d\u00e1 \u017ei\u0165, ak pre tieto zlo\u017eky zostav\u00edte \u0161trukt\u00faru a \u00farovne pr\u00edstupu.<br \/>\nAle potom m\u00e1te tri probl\u00e9my:&nbsp;<\/p>\n<ul>\n<li>Navig\u00e1cia: dlh\u00e9 prep\u00ednanie medzi r\u00f4znymi prie\u010dinkami. Ak by ste chceli zobrazi\u0165 opravy konkr\u00e9tneho zariadenia za nieko\u013eko rokov, mus\u00edte urobi\u0165 ve\u013ea kliknut\u00ed.<\/li>\n<li>\u0160tatistika: nebudete ju ma\u0165, a bez nej je \u0165a\u017ek\u00e9 predpoveda\u0165, ako r\u00fdchlo sa r\u00f4zne zariadenia poru\u0161uj\u00fa alebo ko\u013eko ZIP napl\u00e1nova\u0165 na nasleduj\u00faci rok.&nbsp;&nbsp;<\/li>\n<li>V\u010dasnos\u0165 reakcie: nikto v\u00e1s nepripomenie, \u017ee s\u00fa\u010diastky sa u\u017e m\u00ed\u0148aj\u00fa a treba doobjedna\u0165. A tie\u017e nie je zjavn\u00e9, \u017ee to ist\u00e9 zariadenie sa poru\u0161uje u\u017e nie po prv\u00fd raz.&nbsp;&nbsp;<\/li>\n<\/ul>\n<p>I ke\u010f sme nejak\u00fd \u010das dokumenty uchov\u00e1vali takto, nesk\u00f4r sme objavili Excel \ud83d\ude42<\/p>\n<p><b>MMS v Exceli<\/b>. Postupom \u010dasu sa \u0161trukt\u00fara dokument\u00e1cie presunula do Excelu. V z\u00e1klade bol zoznam zariaden\u00ed, ku ktor\u00e9mu boli pripojen\u00e9 grafy \u00fadr\u017eby, kontroln\u00e9 zoznamy a odkazy na vykonan\u00e9 pr\u00e1ce:&nbsp;<\/p>\n<p><img decoding=\"async\" alt=\"MMS syst\u00e9m v d\u00e1tovom centre: ako sme automatizovali spr\u00e1vu technickej \u00fadr\u017eby\" src=\"\/wp-content\/uploads\/2020\/06\/03ccc7d83d11272e3219640bd5939bc5.png\" style=\"display:block;margin: 0 auto;\"><\/p>\n<p>V zozname zariaden\u00ed sme uviedli hlavn\u00e9 charakteristiky a umiestnenie v DC:<br \/>\n<img decoding=\"async\" alt=\"MMS syst\u00e9m v d\u00e1tovom centre: ako sme automatizovali spr\u00e1vu technickej \u00fadr\u017eby\" src=\"\/wp-content\/uploads\/2020\/06\/eb3dacd784db3411734f3ea1d80237cf.png\" style=\"display:block;margin: 0 auto;\"><\/p>\n<p>Vytvoril sa ak\u00fdsi navig\u00e1tor, z ktor\u00e9ho je r\u00fdchlo mo\u017en\u00e9 zisti\u0165, \u010do sa deje so zariaden\u00edm a jeho \u00fadr\u017ebou. Ak je to potrebn\u00e9, z grafu \u00fadr\u017eby m\u00f4\u017eete nahliadn\u00fa\u0165 do samostatn\u00fdch aktov pomocou odkazov:<\/p>\n<p><img decoding=\"async\" alt=\"MMS syst\u00e9m v d\u00e1tovom centre: ako sme automatizovali spr\u00e1vu technickej \u00fadr\u017eby\" src=\"\/wp-content\/uploads\/2020\/06\/3cb5fe1a494430476d9d0d6f4fcfdb2b.png\" style=\"display:block;margin: 0 auto;\"><\/p>\n<p>Ak d\u00f4sledne vediete dokument v Exceli, rie\u0161enie sa celkom hod\u00ed pre mal\u00fa serverov\u0148u. Ale je to tie\u017e do\u010dasn\u00e9. Aj ke\u010f pou\u017e\u00edvame len jednu klimatiz\u00e1ciu a rob\u00edme \u00fadr\u017ebu raz mesa\u010dne, za p\u00e4\u0165 rokov nazbierame stovky ch\u00fdb a n\u00e1\u0161 Excel sa naf\u00fakne. Ak prid\u00e1me e\u0161te jednu klimatiz\u00e1ciu, jeden diesel-gener\u00e1tor, jeden UPS, bude potrebn\u00e9 vytvori\u0165 nieko\u013eko listov a prepoji\u0165 ich medzi sebou. \u010c\u00edm dlh\u0161ia hist\u00f3ria, t\u00fdm \u0165a\u017e\u0161ie je okam\u017eite z\u00edska\u0165 potrebn\u00e9 inform\u00e1cie.&nbsp;<\/p>\n<p><b>Prv\u00fd \u201edospel\u00fd\u201c syst\u00e9m<\/b>. V roku 2014 sme prech\u00e1dzali prv\u00fdm auditom Management &amp; Operations pod\u013ea \u0161tandardov Operational Sustainability od Uptime Institute. Prech\u00e1dzali sme takmer s tou istou excelkou, ale za rok sme ju v\u00fdrazne vylep\u0161ili: pridali sme odkazy na in\u0161trukcie a kontroln\u00e9 zoznamy pre technikov. Aud\u00edtori pova\u017eovali tento form\u00e1t za plne funk\u010dn\u00fd. Dok\u00e1zali sledova\u0165 v\u0161etky oper\u00e1cie so zariaden\u00edm a uistili sa, \u017ee inform\u00e1cie s\u00fa aktu\u00e1lne a procesy s\u00fa usporiadan\u00e9. Audit sme pre\u0161li \u201ena v\u00fdborn\u00fa\u201c, z\u00edskali sme 92 bodov z 100 mo\u017en\u00fdch.<\/p>\n<p>St\u00e1l ot\u00e1zka: ako \u017ei\u0165 \u010falej? Rozhodli sme sa, \u017ee potrebujeme \u201eseri\u00f3znu\u201c MMS, pozreli sme sa na nieko\u013eko platen\u00fdch programov, ale nakoniec sme sa rozhodli nap\u00edsa\u0165 si softv\u00e9r sami. Ten ist\u00fd Excel sme pou\u017eili ako roz\u0161\u00edren\u00e9 T\u0160. Tu s\u00fa \u00falohy, ktor\u00e9 sme si d\u00e1vali pred MMS.&nbsp;<\/p>\n<h2>\u010co sme od MMS chceli<\/h2>\n<p>V drvivej v\u00e4\u010d\u0161ine pr\u00edpadov je MMS s\u00fabor datab\u00e1z a spr\u00e1v. Na\u0161a hierarchia datab\u00e1z vyzer\u00e1 pribli\u017ene takto:<\/p>\n<p><img decoding=\"async\" alt=\"MMS syst\u00e9m v d\u00e1tovom centre: ako sme automatizovali spr\u00e1vu technickej \u00fadr\u017eby\" src=\"\/wp-content\/uploads\/2020\/06\/9e50759eb567548b2c10be945efcbe44.png\" style=\"display:block;margin: 0 auto;\"><\/p>\n<p>Najprv je datab\u00e1za na najvy\u0161\u0161ej \u00farovni \u2013 <b>zoznam budov<\/b>: strojovne, sklady, kde je umiestnen\u00e9 vybavenie.<\/p>\n<p><img decoding=\"async\" alt=\"MMS syst\u00e9m v d\u00e1tovom centre: ako sme automatizovali spr\u00e1vu technickej \u00fadr\u017eby\" src=\"\/wp-content\/uploads\/2020\/06\/d4bb2ce92f4a3eaf8182535e8e844e7d.png\" style=\"display:block;margin: 0 auto;\"><\/p>\n<p>\u010ealej nasleduje <b>zoznam technick\u00e9ho vybavenia<\/b>. Ten sme zostavili pod\u013ea syst\u00e9mov:<\/p>\n<ul>\n<li>Chladen\u00e1rsky syst\u00e9m: klimatiza\u010dn\u00e9 jednotky, chiller-y, \u010derpadl\u00e1.<\/li>\n<li>Syst\u00e9m nap\u00e1jania: UPS, dieselov\u00e9 gener\u00e1tory, rozvodn\u00e9 panely.<\/li>\n<\/ul>\n<p><img decoding=\"async\" alt=\"MMS syst\u00e9m v d\u00e1tovom centre: ako sme automatizovali spr\u00e1vu technickej \u00fadr\u017eby\" src=\"\/wp-content\/uploads\/2020\/06\/5e2eeaae9473c9e365f245c3516f64f2.png\" style=\"display:block;margin: 0 auto;\"><br \/>\n<i>Pre ka\u017ed\u00e9 vybavenie zhroma\u017e\u010fujeme z\u00e1kladn\u00e9 \u00fadaje: typ, model, s\u00e9riov\u00e9 \u010d\u00edslo, \u00fadaje od v\u00fdrobcu, rok v\u00fdroby, d\u00e1tum uvedenia do prev\u00e1dzky, z\u00e1ruka.<\/i><\/p>\n<p>Ke\u010f vypln\u00edme zoznam vybavenia, vytvor\u00edme pre neho <b>program \u00fadr\u017eby<\/b>: ak\u00fdm sp\u00f4sobom a ako \u010dasto vykon\u00e1va\u0165 \u00fadr\u017ebu. V programe \u00fadr\u017eby popisujeme <b>s\u00fabor oper\u00e1ci\u00ed<\/b>, napr\u00edklad: vymeni\u0165 t\u00fato akumul\u00e1torov\u00fa bat\u00e9riu, nastavi\u0165 \u010dinnos\u0165 konkr\u00e9tnej s\u00fa\u010diastky a tak \u010falej. Oper\u00e1cie popisujeme v osobitnej datab\u00e1ze. Ak sa oper\u00e1cia opakuje v r\u00f4znych programoch, nie je potrebn\u00e9 ju zaka\u017ed\u00fdm znova popisova\u0165 \u2013 jednoducho si vezmeme hotov\u00fa z datab\u00e1zy:<\/p>\n<p><img decoding=\"async\" alt=\"MMS syst\u00e9m v d\u00e1tovom centre: ako sme automatizovali spr\u00e1vu technickej \u00fadr\u017eby\" src=\"\/wp-content\/uploads\/2020\/06\/4fac063105d6339dadc88b2c2cf01320.png\" style=\"display:block;margin: 0 auto;\"><br \/>\n<i>Oper\u00e1cie \u201eZmena nastaven\u00ed teploty\u201c a \u201eV\u00fdm\u011bna r\u00fdchloup\u00ednac\u00edch spojen\u00ed\u201d bud\u00fa spolo\u010dn\u00e9 pre chillery a klimatiza\u010dn\u00e9 syst\u00e9my jedn\u00e9ho v\u00fdrobcu.<\/i><\/p>\n<p>Teraz pre ka\u017ed\u00e9 vybavenie m\u00f4\u017eeme vytvori\u0165 <b>harmonogram \u00fadr\u017eby<\/b>. Prepojujeme program \u00fadr\u017eby s konkr\u00e9tnym vybaven\u00edm, a syst\u00e9m s\u00e1m kontroluje v programe, ako \u010dasto je potrebn\u00e9 vykon\u00e1va\u0165 \u00fadr\u017ebu, a po\u010d\u00edta \u010das pr\u00e1c od d\u00e1tumu uvedenia do prev\u00e1dzky:<br \/>\n<img decoding=\"async\" alt=\"MMS syst\u00e9m v d\u00e1tovom centre: ako sme automatizovali spr\u00e1vu technickej \u00fadr\u017eby\" src=\"\/wp-content\/uploads\/2020\/06\/3fe447543a668c47cc1977f6c648214b.png\" style=\"display:block;margin: 0 auto;\"><i>Zostavenie tak\u00e9ho harmonogramu m\u00f4\u017eeme automatizova\u0165 aj pomocou Excelu.<\/i><\/p>\n<p>Nie je to \u00faplne jasn\u00fd proces: vedeme osobitn\u00fa datab\u00e1zu <b>odlo\u017een\u00fdch pr\u00e1c<\/b>. Harmonogram je harmonogram, ale sme \u017eiv\u00ed \u013eudia a ch\u00e1peme, \u017ee sa m\u00f4\u017ee sta\u0165 \u010doko\u013evek. Napr\u00edklad spotrebn\u00fd materi\u00e1l nepri\u0161iel v\u010das a je potrebn\u00e9 presun\u00fa\u0165 \u00fadr\u017ebu na t\u00fd\u017ede\u0148. To je norm\u00e1lna situ\u00e1cia, ak je sledovan\u00e1. O odlo\u017een\u00fdch a nevykonan\u00fdch pr\u00e1cach vedeme \u0161tatistiku a sna\u017e\u00edme sa, aby zru\u0161enia \u00fadr\u017eby smerovali k nule.&nbsp;&nbsp;<\/p>\n<p>Tie\u017e pre ka\u017ed\u00e9 vybavenie vedeme \u0161tatistiku <b>hav\u00e1ri\u00ed a nepl\u00e1novan\u00fdch opr\u00e1v<\/b>\u0160tatistiky pou\u017e\u00edvame na pl\u00e1novanie n\u00e1kupov, h\u013eadanie slab\u00fdch miest v infra\u0161trukt\u00fare. Napr\u00edklad, ak sa na tom istom mieste trikr\u00e1t po sebe sp\u00e1li kompresor, je to sign\u00e1l h\u013eada\u0165 pr\u00ed\u010dinu por\u00fach.&nbsp;&nbsp;&nbsp;<\/p>\n<p><img decoding=\"async\" alt=\"MMS syst\u00e9m v d\u00e1tovom centre: ako sme automatizovali spr\u00e1vu technickej \u00fadr\u017eby\" src=\"\/wp-content\/uploads\/2020\/06\/0b7ea5b9beea72e274fad0cfdeebcc8f.png\" style=\"display:block;margin: 0 auto;\"><br \/>\n<i>Tak\u00e1to hist\u00f3ria \u00fadr\u017eby a opr\u00e1v sa nazbierala za 4 roky pre konkr\u00e9tny klimatiza\u010dn\u00fd syst\u00e9m.<\/i><\/p>\n<p>Nasleduj\u00faci adres\u00e1r \u2013 <b>ZIP<\/b>. V \u0148om zoh\u013ead\u0148ujeme, ak\u00e9 spotrebn\u00e9 materi\u00e1ly s\u00fa potrebn\u00e9 pre zariadenia, kde a v ak\u00fdch mno\u017estv\u00e1ch sa uchov\u00e1vaj\u00fa. Tu taktie\u017e uchov\u00e1vame inform\u00e1cie o dodac\u00edch lehoch, aby sme lep\u0161ie pl\u00e1novali pr\u00edchody na sklad.&nbsp;<\/p>\n<p>Mno\u017estvo ZIP vypo\u010d\u00edtavame na z\u00e1klade ro\u010dn\u00fdch \u0161tatist\u00edk opr\u00e1v na jeden kus zariadenia. Pre v\u0161etky ZIP uv\u00e1dzame minim\u00e1lny zostatok: ak\u00e9 minimum n\u00e1hradn\u00fdch dielov je potrebn\u00e9 na ka\u017edom objekte. Ak sa ZIP kon\u010d\u00ed, jeho mno\u017estvo v adres\u00e1ri sa zv\u00fdrazn\u00ed:<\/p>\n<p><img decoding=\"async\" alt=\"MMS syst\u00e9m v d\u00e1tovom centre: ako sme automatizovali spr\u00e1vu technickej \u00fadr\u017eby\" src=\"\/wp-content\/uploads\/2020\/06\/3e4ee152b47ffc9b80eb88de28c1c267.png\" style=\"display:block;margin: 0 auto;\"><i>Nezn\u00ed\u017eite\u013en\u00fd&nbsp;zostatok sn\u00edma\u010dov vysok\u00e9ho tlaku by mal by\u0165 minim\u00e1lne dva, a zostal iba jeden. Je \u010das naliehavo vykona\u0165 objedn\u00e1vku.&nbsp;<\/i><\/p>\n<p>Hne\u010f ako doraz\u00ed d\u00e1vka ZIP, dopln\u00edme adres\u00e1r \u00fadajmi z dodacieho listu a uvedieme miesto ulo\u017eenia. Okam\u017eite vid\u00edme aktu\u00e1lny zostatok tak\u00fdch ZIP na sklade:&nbsp;<br \/>\n<img decoding=\"async\" alt=\"MMS syst\u00e9m v d\u00e1tovom centre: ako sme automatizovali spr\u00e1vu technickej \u00fadr\u017eby\" src=\"\/wp-content\/uploads\/2020\/06\/4c4d4485b08a0c2458b3449221eea9df.png\" style=\"display:block;margin: 0 auto;\"><\/p>\n<p>Samostatne vedieme adres\u00e1r kontaktov. Uklad\u00e1me do neho \u00fadaje o dod\u00e1vate\u013eoch a dod\u00e1vate\u013eoch, ktor\u00ed vykon\u00e1vaj\u00fa \u00fadr\u017ebu:&nbsp;<\/p>\n<p><img decoding=\"async\" alt=\"MMS syst\u00e9m v d\u00e1tovom centre: ako sme automatizovali spr\u00e1vu technickej \u00fadr\u017eby\" src=\"\/wp-content\/uploads\/2020\/06\/5f51c16cdf9700cae553f9e174727fc1.png\" style=\"display:block;margin: 0 auto;\"><\/p>\n<p>K karte ka\u017ed\u00e9ho dod\u00e1vate\u013ea-in\u017einiera s\u00fa priraden\u00e9 certifik\u00e1ty a skupiny pr\u00edstupu v oblasti elektrobezpe\u010dnosti. Pri zostavovan\u00ed rozvrhu si m\u00f4\u017eeme pozrie\u0165, ktor\u00fd z odborn\u00edkov m\u00e1 potrebn\u00fd pr\u00edstup.&nbsp;<br \/>\n<img decoding=\"async\" alt=\"MMS syst\u00e9m v d\u00e1tovom centre: ako sme automatizovali spr\u00e1vu technickej \u00fadr\u017eby\" src=\"\/wp-content\/uploads\/2020\/06\/f970e0bbbce484d25e3a78d398f1d77d.png\" style=\"display:block;margin: 0 auto;\"><\/p>\n<p>Po\u010das existencie MMS sa pr\u00e1ca s pr\u00edstupmi na plochu zmenila. Napr\u00edklad sa pridali dokumenty s metodick\u00fdmi pokynmi na vykon\u00e1vanie \u00fadr\u017eby. Ak predt\u00fdm sa s\u00fabor oper\u00e1ci\u00ed zmestil do mal\u00e9ho kontroln\u00e9ho zoznamu, v podrobn\u00fdch pokynoch je zahrnut\u00e9 v\u0161etko: ako sa pripravi\u0165, ak\u00e9 podmienky s\u00fa potrebn\u00e9 a tak \u010falej.&nbsp;&nbsp;&nbsp;<\/p>\n<p>Ako je cel\u00fd proces teraz usporiadan\u00fd, na pr\u00edklade vysvetl\u00ed <noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/users\/alexddropp\/\" class=\"user_link\">alexddropp<\/a><\/noindex>.&nbsp;<\/p>\n<h2>Ako prebieha \u00fadr\u017eba v MMS<\/h2>\n<p>Kedysi sa vykonan\u00e9 pr\u00e1ce dokumentovali u\u017e ex post. Jednoducho sme vykonali \u00fadr\u017ebu a po nej sme podp\u00edsali z\u00e1znam o vykonan\u00fdch pr\u00e1cach. Takto to rob\u00ed 99% serverovn\u00ed, no, pod\u013ea sk\u00fasenost\u00ed, to nie je dostato\u010dn\u00e9. Aby sme na ni\u010d nezabudli, najprv vytvor\u00edme <b>povolenie na pr\u00e1cu<\/b>. Je to dokument s popisom pr\u00e1c a podmienok ich vykon\u00e1vania. Ak\u00e1ko\u013evek \u00fadr\u017eba a oprava v na\u0161om syst\u00e9me sa za\u010d\u00edna s n\u00edm. Ako sa to deje:&nbsp;<\/p>\n<ol>\n<li>Pozer\u00e1me sa na najbli\u017e\u0161ie napl\u00e1novan\u00e9 pr\u00e1ce v rozvrhu \u00fadr\u017eby:<br \/>\n<img decoding=\"async\" alt=\"MMS syst\u00e9m v d\u00e1tovom centre: ako sme automatizovali spr\u00e1vu technickej \u00fadr\u017eby\" src=\"\/wp-content\/uploads\/2020\/06\/93a8695e1c01bd75dd98e6d9f6e570f5.png\" style=\"display:block;margin: 0 auto;\"><\/li>\n<li>Vytv\u00e1rame nov\u00fd z\u00e1pis o povolen\u00ed. Vyber\u00e1me dod\u00e1vate\u013ea na \u00fadr\u017ebu, ktor\u00fd riadi proces z na\u0161ej strany a schva\u013euje pr\u00e1ce u n\u00e1s. Uv\u00e1dzame, kde a kedy sa bud\u00fa vykon\u00e1va\u0165 pr\u00e1ce, vyber\u00e1me typ zariadenia a program, pod\u013ea ktor\u00e9ho budeme kona\u0165:&nbsp;<br \/>\n<img decoding=\"async\" alt=\"MMS syst\u00e9m v d\u00e1tovom centre: ako sme automatizovali spr\u00e1vu technickej \u00fadr\u017eby\" src=\"\/wp-content\/uploads\/2020\/06\/a06610290c5b2bdb3fc8bc06977e5033.png\" style=\"display:block;margin: 0 auto;\"><\/li>\n<li>Po ulo\u017een\u00edm karty prech\u00e1dzame k detailom. Uv\u00e1dzame vykon\u00e1vate\u013ea a kontrolujeme, \u010di m\u00e1 povolenie na potrebn\u00e9 pr\u00e1ce. Ak povolenie neexistuje, pole sa zv\u00fdrazn\u00ed \u010dervenou farbou a vystavenie povolenia nie je mo\u017en\u00e9:&nbsp;&nbsp;<br \/>\n<img decoding=\"async\" alt=\"MMS syst\u00e9m v d\u00e1tovom centre: ako sme automatizovali spr\u00e1vu technickej \u00fadr\u017eby\" src=\"\/wp-content\/uploads\/2020\/06\/010dea5aae4ae8ba175fe3fc15751c76.png\" style=\"display:block;margin: 0 auto;\"><\/li>\n<li>Uv\u00e1dzame konkr\u00e9tne zariadenie. V z\u00e1vislosti od typu pr\u00e1c s\u00fa v programe \u00fadr\u017eby uveden\u00e9 predbe\u017en\u00e9 opatrenia, napr\u00edklad: objedna\u0165 palivo na plochu, napl\u00e1nova\u0165 \u00favodn\u00fd \u0161kolenie in\u017einierov a informova\u0165 kolegov. Zoznam opatren\u00ed sa objav\u00ed automaticky, ale m\u00f4\u017eeme prida\u0165 aj vlastn\u00e9 polo\u017eky, v\u0161etko je dos\u0165 flexibiln\u00e9:<br \/>\n<img decoding=\"async\" alt=\"MMS syst\u00e9m v d\u00e1tovom centre: ako sme automatizovali spr\u00e1vu technickej \u00fadr\u017eby\" src=\"\/wp-content\/uploads\/2020\/06\/b0062eeade6cd61e207e9d392d7022ce.png\" style=\"display:block;margin: 0 auto;\"><\/li>\n<li>Uklad\u00e1me z\u00e1pis, posielame e-mail schva\u013euj\u00facemu a \u010dak\u00e1me na jeho odpove\u010f:<br \/>\n<img decoding=\"async\" alt=\"MMS syst\u00e9m v d\u00e1tovom centre: ako sme automatizovali spr\u00e1vu technickej \u00fadr\u017eby\" src=\"\/wp-content\/uploads\/2020\/06\/c21f9d4d503b9f3039043167fd733f25.png\" style=\"display:block;margin: 0 auto;\"><\/li>\n<li>Na pr\u00edchod in\u017einiera vytla\u010d\u00edme z\u00e1pis priamo zo syst\u00e9mu.<br \/>\n<img decoding=\"async\" alt=\"MMS syst\u00e9m v d\u00e1tovom centre: ako sme automatizovali spr\u00e1vu technickej \u00fadr\u017eby\" src=\"\/wp-content\/uploads\/2020\/06\/644d334186124da142f5d676293de600.png\" style=\"display:block;margin: 0 auto;\"><\/li>\n<li>V z\u00e1pise je kontroln\u00fd zoznam oper\u00e1ci\u00ed pre program \u00fadr\u017eby. Ved\u00faci pr\u00e1ce v d\u00e1tovom centre monitoruje \u00fadr\u017ebu a za\u0161krt\u00e1va pol\u00ed\u010dka.<br \/>\n<img decoding=\"async\" alt=\"MMS syst\u00e9m v d\u00e1tovom centre: ako sme automatizovali spr\u00e1vu technickej \u00fadr\u017eby\" src=\"\/wp-content\/uploads\/2020\/06\/c0aaa70ccc338eabff115982eb929cce.png\" style=\"display:block;margin: 0 auto;\"><\/p>\n<p>Nieko\u013eko \u010dasov sta\u010dil kr\u00e1tky kontroln\u00fd zoznam. Potom sme zaviedli metodick\u00e9 pokyny, alebo <b>MOP (met\u00f3da postupu)<\/b>. S pomocou tak\u00e9ho dokumentu m\u00f4\u017ee ak\u00fdko\u013evek certifikovan\u00fd in\u017einier vykona\u0165 kontrolu ak\u00e9hoko\u013evek zariadenia.&nbsp;<\/p>\n<p>V\u0161etko je podrobne op\u00edsan\u00e9, vr\u00e1tane \u0161abl\u00f3n e-mailov a poveternostn\u00fdch podmienok:&nbsp;<\/p>\n<p><img decoding=\"async\" alt=\"MMS syst\u00e9m v d\u00e1tovom centre: ako sme automatizovali spr\u00e1vu technickej \u00fadr\u017eby\" src=\"\/wp-content\/uploads\/2020\/06\/7a5eadf36336cd86e24bb3e48d77572c.png\" style=\"display:block;margin: 0 auto;\"><\/p>\n<p>Tla\u010den\u00fd dokument vyzer\u00e1 takto:<\/p>\n<p><img decoding=\"async\" alt=\"MMS syst\u00e9m v d\u00e1tovom centre: ako sme automatizovali spr\u00e1vu technickej \u00fadr\u017eby\" src=\"\/wp-content\/uploads\/2020\/06\/9c56460caeab10c75d54148defc830d8.png\" style=\"display:block;margin: 0 auto;\"><\/p>\n<blockquote><p>Pod\u013ea \u0161tandardov Uptime Institute by tak\u00fd MOP mal by\u0165 pre v\u0161etky oper\u00e1cie. Toto je dos\u0165 ve\u013ek\u00fd objem dokument\u00e1cie. Z na\u0161ich sk\u00fasenost\u00ed odpor\u00fa\u010dame vypracov\u00e1va\u0165 ich postupne, napr\u00edklad jeden MOP za mesiac.<\/p><\/blockquote>\n<\/li>\n<li>Po pr\u00e1cach in\u017einier vystav\u00ed protokol o vykonan\u00ed pr\u00e1c. Jeho skenujeme a priklad\u00e1me k karte spolu so skenmi in\u00fdch dokumentov: z\u00e1pisom o povolen\u00ed a MOP.&nbsp;<br \/>\n<img decoding=\"async\" alt=\"MMS syst\u00e9m v d\u00e1tovom centre: ako sme automatizovali spr\u00e1vu technickej \u00fadr\u017eby\" src=\"\/wp-content\/uploads\/2020\/06\/342153b3e4311a8da6a382d3b4c29a39.png\" style=\"display:block;margin: 0 auto;\"><\/li>\n<li>V z\u00e1pise ozna\u010dujeme vykonan\u00e9 pr\u00e1ce:&nbsp;<br \/>\n<img decoding=\"async\" alt=\"MMS syst\u00e9m v d\u00e1tovom centre: ako sme automatizovali spr\u00e1vu technickej \u00fadr\u017eby\" src=\"\/wp-content\/uploads\/2020\/06\/2623cb8e47ed559d87f76cb5d015a4f3.png\" style=\"display:block;margin: 0 auto;\"><\/li>\n<li>V karte zariadenia sa zachovala hist\u00f3ria \u00fadr\u017eby:<br \/>\n<img decoding=\"async\" alt=\"MMS syst\u00e9m v d\u00e1tovom centre: ako sme automatizovali spr\u00e1vu technickej \u00fadr\u017eby\" src=\"\/wp-content\/uploads\/2020\/06\/81e06010c19a0e8401284a27d13a0d12.png\" style=\"display:block;margin: 0 auto;\"><\/li>\n<\/ol>\n<p>Uk\u00e1zali sme, ako je n\u00e1\u0161 syst\u00e9m aktu\u00e1lne nastaven\u00fd. Ale pr\u00e1ca na MMS sa nekon\u010d\u00ed: u\u017e s\u00fa napl\u00e1novan\u00e9 niektor\u00e9 vylep\u0161enia. Napr\u00edklad, v s\u00fa\u010dasnosti uchov\u00e1vame ve\u013ea inform\u00e1ci\u00ed vo skenoch. V bud\u00facnosti pl\u00e1nujeme urobi\u0165 \u00fadr\u017ebu bezpapierov\u00fa: pripoji\u0165 mobiln\u00fa aplik\u00e1ciu, kde in\u017einier m\u00f4\u017ee za\u0161krt\u00e1va\u0165 pol\u00ed\u010dka a ihne\u010f ulo\u017ei\u0165 inform\u00e1cie do karty.&nbsp;<\/p>\n<p>Samozrejme, na trhu je ve\u013ea u\u017e hotov\u00fdch produktov s podobn\u00fdmi funkciami. Ale chceli sme uk\u00e1za\u0165, \u017ee aj mal\u00fa tabu\u013eku Excel je mo\u017en\u00e9 rozvin\u00fa\u0165 na plnohodnotn\u00fd produkt. M\u00f4\u017eete to urobi\u0165 sami alebo zapoji\u0165 dod\u00e1vate\u013eov, hlavn\u00e9 je ma\u0165 spr\u00e1vny pr\u00edstup. A nikdy nie je neskoro to za\u010da\u0165.<\/p>\n<p>Zdroj: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/dataline\/blog\/507176\/\">habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u041f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u044c\u0442\u0435, \u0447\u0442\u043e \u0443 \u0432\u0430\u0441 \u043f\u043e\u043b\u043d\u0430\u044f \u0441\u0435\u0440\u0432\u0435\u0440\u043d\u0430\u044f \u0438\u043d\u0436\u0435\u043d\u0435\u0440\u043d\u043e\u0433\u043e \u043e\u0431\u043e\u0440\u0443\u0434\u043e\u0432\u0430\u043d\u0438\u044f: \u043d\u0435\u0441\u043a\u043e\u043b\u044c\u043a\u043e \u0434\u0435\u0441\u044f\u0442\u043a\u043e\u0432 \u043a\u043e\u043d\u0434\u0438\u0446\u0438\u043e\u043d\u0435\u0440\u043e\u0432, \u043a\u0443\u0447\u0430 \u0414\u0413\u0423 \u0438 \u0431\u0435\u0441\u043f\u0435\u0440\u0435\u0431\u043e\u0439\u043d\u0438\u043a\u043e\u0432. \u0427\u0442\u043e\u0431\u044b \u00ab\u0436\u0435\u043b\u0435\u0437\u043e\u00bb \u0440\u0430\u0431\u043e\u0442\u0430\u043b\u043e \u043a\u0430\u043a \u043d\u0430\u0434\u043e, \u0432\u044b \u0440\u0435\u0433\u0443\u043b\u044f\u0440\u043d\u043e \u043f\u0440\u043e\u0432\u0435\u0440\u044f\u0435\u0442\u0435 \u0435\u0433\u043e \u0440\u0430\u0431\u043e\u0442\u043e\u0441\u043f\u043e\u0441\u043e\u0431\u043d\u043e\u0441\u0442\u044c \u0438 \u043d\u0435 \u0437\u0430\u0431\u044b\u0432\u0430\u0435\u0442\u0435 \u043e \u043f\u0440\u043e\u0444\u0438\u043b\u0430\u043a\u0442\u0438\u043a\u0435: \u043f\u0440\u043e\u0432\u043e\u0434\u0438\u0442\u0435 \u0442\u0435\u0441\u0442\u043e\u0432\u044b\u0435 \u0437\u0430\u043f\u0443\u0441\u043a\u0438, \u043f\u0440\u043e\u0432\u0435\u0440\u044f\u0435\u0442\u0435 \u0443\u0440\u043e\u0432\u0435\u043d\u044c \u043c\u0430\u0441\u043b\u0430, \u043c\u0435\u043d\u044f\u0435\u0442\u0435 \u0434\u0435\u0442\u0430\u043b\u0438. \u0414\u0430\u0436\u0435 \u0434\u043b\u044f \u043e\u0434\u043d\u043e\u0439 \u0441\u0435\u0440\u0432\u0435\u0440\u043d\u043e\u0439 \u043d\u0443\u0436\u043d\u043e \u0445\u0440\u0430\u043d\u0438\u0442\u044c \u043c\u043d\u043e\u0433\u043e \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u0438: \u0440\u0435\u0435\u0441\u0442\u0440 \u043e\u0431\u043e\u0440\u0443\u0434\u043e\u0432\u0430\u043d\u0438\u044f, \u0441\u043f\u0438\u0441\u043e\u043a \u0440\u0430\u0441\u0445\u043e\u0434\u043d\u0438\u043a\u043e\u0432 \u043d\u0430 \u0441\u043a\u043b\u0430\u0434\u0435, \u0433\u0440\u0430\u0444\u0438\u043a \u043f\u0440\u043e\u0444\u0438\u043b\u0430\u043a\u0442\u0438\u0447\u0435\u0441\u043a\u0438\u0445 \u0440\u0430\u0431\u043e\u0442, [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":85796,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[688],"tags":[],"class_list":["post-85795","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-administrirovanie"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.4 - aioseo.com -->\n\t<meta name=\"description\" content=\"\u041f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u044c\u0442\u0435, \u0447\u0442\u043e \u0443 \u0432\u0430\u0441 \u043f\u043e\u043b\u043d\u0430\u044f \u0441\u0435\u0440\u0432\u0435\u0440\u043d\u0430\u044f \u0438\u043d\u0436\u0435\u043d\u0435\u0440\u043d\u043e\u0433\u043e \u043e\u0431\u043e\u0440\u0443\u0434\u043e\u0432\u0430\u043d\u0438\u044f: \u043d\u0435\u0441\u043a\u043e\u043b\u044c\u043a\u043e \u0434\u0435\u0441\u044f\u0442\u043a\u043e\u0432 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