{"id":88481,"date":"2020-07-14T13:42:17","date_gmt":"2020-07-14T11:42:17","guid":{"rendered":"https:\/\/prohoster.info\/blog\/novosti-interneta\/reliz-tiket-sistemy-otobo-forka-otrs"},"modified":"2020-07-14T13:42:17","modified_gmt":"2020-07-14T11:42:17","slug":"reliz-tiket-sistemy-otobo-forka-otrs","status":"publish","type":"post","link":"https:\/\/prohoster.info\/sk\/blog\/news\/reliz-tiket-sistemy-otobo-forka-otrs","title":{"rendered":"Uvo\u013enenie ticket syst\u00e9mu OTOBO, fork OTRS","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>Spolo\u010dnos\u0165 Rother OSS <noindex><a rel=\"nofollow\" href=\"https:\/\/otobo.de\/en\/\">predstavila<\/a><\/noindex> prv\u00e9 stabiln\u00e9 <noindex><a rel=\"nofollow\" href=\"https:\/\/github.com\/RotherOSS\/otobo\/tags\">uvo\u013enenie<\/a><\/noindex> ticket syst\u00e9mu <noindex><a rel=\"nofollow\" href=\"https:\/\/otobo.de\/en\/open-source-ticketsystem\/\">OTOBO 10.0.1<\/a><\/noindex>, fork <noindex><a rel=\"nofollow\" href=\"http:\/\/www.otrs.com\/\">OTRS CE<\/a><\/noindex>. Syst\u00e9m je ur\u010den\u00fd na rie\u0161enie \u00faloh, ako je zabezpe\u010denie prev\u00e1dzky technickej podpory (help desk), spr\u00e1va odpoved\u00ed na po\u017eiadavky z\u00e1kazn\u00edkov (telefon\u00e1ty, emaily), koordin\u00e1cia poskytovania firemn\u00fdch IT slu\u017eieb, spr\u00e1va \u017eiadost\u00ed v predajn\u00fdch a finan\u010dn\u00fdch slu\u017eb\u00e1ch. K\u00f3d OTOBO je nap\u00edsan\u00fd v jazyku Perl a <noindex><a rel=\"nofollow\" href=\"https:\/\/github.com\/RotherOSS\/otobo\">distribuovan\u00fd<\/a><\/noindex> je pod licenciou GPLv3.<\/p>\n<p>Stefan Rother, dnes zakladate\u013e a gener\u00e1lny riadite\u013e Rother OSS, sa pripojil k OTRS GmbH (dnes OTRS AG) v roku 2004. V roku 2011 zalo\u017eil svoju vlastn\u00fa spolo\u010dnos\u0165 Rother OSS. Do roku 2019 sa Rother OSS zamerala na poskytovanie obchodn\u00fdch slu\u017eieb spojen\u00fdch s variantmi OTRS s otvoren\u00fdm zdrojov\u00fdm k\u00f3dom. V reakcii na zmenen\u00fa strat\u00e9giu vyd\u00e1vania OTRS AG a oneskorenie s vyd\u00e1van\u00edm nov\u00fdch verzi\u00ed OTRS Community Edition, Rother OSS za\u010dala vyv\u00edja\u0165 syst\u00e9m \u017eiadost\u00ed OTOBO (Open Ticket Ours Based OTRS) na z\u00e1klade OTRS verzie 6. Obchodn\u00e1 koncepcia OTOBO spo\u010d\u00edva v podpore obchodn\u00fdch pou\u017e\u00edvate\u013eov, poradenstve a \u0161kolen\u00ed. V\u00fdvoj, ktor\u00fd si objednali z\u00e1kazn\u00edci a ktor\u00fd je u\u017eito\u010dn\u00fd pre \u0161ir\u0161iu pou\u017e\u00edvate\u013esk\u00fa z\u00e1klad\u0148u, sa pl\u00e1nuje vraca\u0165 do jej zdrojov\u00e9ho k\u00f3du. <\/p>\n<p>Hlavn\u00e9 zmeny:<\/p>\n<ul>\n<li class=\"l\"> Aktualizovan\u00fd <noindex><a rel=\"nofollow\" href=\"https:\/\/otobo.de\/en\/otobo-features\/kundenportal\/\">port\u00e1l pre z\u00e1kazn\u00edkov<\/a><\/noindex>;\n<p><center><noindex><a rel=\"nofollow\" href=\"https:\/\/otobo.de\/wp-content\/uploads\/2019\/11\/Mockup-Dashboard-V1.png\"><img decoding=\"async\" alt=\"Uvo\u013enenie ticket syst\u00e9mu OTOBO, fork OTRS\" src=\"\/wp-content\/uploads\/2020\/07\/60e04add12b9c2b13d9f1be2339289c2.jpeg\" style=\"display:block;margin: 0 auto;\" \/><\/a><\/noindex><\/center><\/p>\n<li class=\"l\"> Bola vykonan\u00e1 optimaliz\u00e1cia formul\u00e1rov, pridala sa podpora viacst\u013apcov\u00fdch formul\u00e1rov na vstup;\n<li class=\"l\"> Implementovan\u00e9 bolo r\u00fdchle vyh\u013ead\u00e1vanie na z\u00e1klade Elasticsearch;\n<li class=\"l\"> Pridala sa podpora dvojfaktorovej autentifik\u00e1cie, ochrany proti uh\u00e1dnutiu hesiel a roz\u0161\u00edren\u00fdch prostriedkov na ur\u010denie politiky hesiel;\n<li class=\"l\"> Bola zabezpe\u010den\u00e1 <noindex><a rel=\"nofollow\" href=\"https:\/\/github.com\/RotherOSS\/otobo-docker\">integr\u00e1cia<\/a><\/noindex> s Dockerom.\n<\/ul>\n<p>Takisto bol vyvinut\u00fd migra\u010dn\u00fd n\u00e1stroj, ktor\u00fd umo\u017e\u0148uje prechod z OTRS CE 6 na OTOBO. Na in\u0161tal\u00e1ciu <noindex><a rel=\"nofollow\" href=\"https:\/\/otobo.de\/en\/otobo-download\/\">je dostupn\u00fd<\/a><\/noindex> ako in\u0161tala\u010dn\u00fd bal\u00edk, tak aj obrazy Docker. Taktie\u017e s\u00fa pon\u00fakan\u00e9 hostingov\u00e9 slu\u017eby. Demos pr\u00edstup: <noindex><a rel=\"nofollow\" href=\"https:\/\/demo.otobo.org\/otobo\/customer.pl\">klientsk\u00e1 \u010das\u0165<\/a><\/noindex> (prihl\u00e1senie Felix, heslo Felix), <noindex><a rel=\"nofollow\" href=\"https:\/\/demo.otobo.org\/otobo\/index.pl\">administr\u00e1torsk\u00fd rozhranie<\/a><\/noindex> (prihl\u00e1senie Lena, heslo Lena).<\/p>\n<p><center><div class=\"youtube-placeholder\" data-id=\"xM2R7D9X3no\" onclick=\"loadVideo(this)\">\r\n        <img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/xM2R7D9X3no\/hqdefault.jpg\" alt=\"Prehrajte video\" loading=\"lazy\" width=\"480\" height=\"360\" style=\"width:100%;height:auto;\">\r\n        <div class=\"play-button\"><\/div>\r\n    <\/div><\/center><\/p>\n<p><noindex><a rel=\"nofollow\" name=\"link\"><\/a><\/noindex><\/p>\n<p>Zdroj: <a \ncontent=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/www.opennet.ru\/opennews\/art.shtml?num=53352\">opennet.ru<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u041a\u043e\u043c\u043f\u0430\u043d\u0438\u044f Rother OSS \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u0438\u043b\u0430 \u043f\u0435\u0440\u0432\u044b\u0439 \u0441\u0442\u0430\u0431\u0438\u043b\u044c\u043d\u044b\u0439 \u0440\u0435\u043b\u0438\u0437 \u0442\u0438\u043a\u0435\u0442-\u0441\u0438\u0441\u0442\u0435\u043c\u044b OTOBO 10.0.1, \u0444\u043e\u0440\u043a\u0430 OTRS CE. \u0421\u0438\u0441\u0442\u0435\u043c\u0430 \u043f\u0440\u0435\u0434\u043d\u0430\u0437\u043d\u0430\u0447\u0435\u043d\u0430 \u0434\u043b\u044f \u0440\u0435\u0448\u0435\u043d\u0438\u044f \u0442\u0430\u043a\u0438\u0445 \u0437\u0430\u0434\u0430\u0447, \u043a\u0430\u043a \u043e\u0431\u0435\u0441\u043f\u0435\u0447\u0435\u043d\u0438\u0435 \u0440\u0430\u0431\u043e\u0442\u044b \u0441\u043b\u0443\u0436\u0431\u044b \u0442\u0435\u0445\u043d\u0438\u0447\u0435\u0441\u043a\u043e\u0439 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438 (help desk), \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u043e\u0442\u0432\u0435\u0442\u0430\u043c\u0438 \u043d\u0430 \u0437\u0430\u043f\u0440\u043e\u0441\u044b \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 (\u0442\u0435\u043b\u0435\u0444\u043e\u043d\u043d\u044b\u0435 \u0437\u0432\u043e\u043d\u043a\u0438, email), \u043a\u043e\u043e\u0440\u0434\u0438\u043d\u0438\u0440\u043e\u0432\u0430\u043d\u0438\u0435 \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u043a\u043e\u0440\u043f\u043e\u0440\u0430\u0442\u0438\u0432\u043d\u044b\u0445 IT-\u0441\u0435\u0440\u0432\u0438\u0441\u043e\u0432, \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0437\u0430\u044f\u0432\u043a\u0430\u043c\u0438 \u0432 \u0441\u043b\u0443\u0436\u0431\u0435 \u043f\u0440\u043e\u0434\u0430\u0436 \u0438 \u0444\u0438\u043d\u0430\u043d\u0441\u043e\u0432\u044b\u0445 \u0441\u043b\u0443\u0436\u0431\u0430\u0445. \u041a\u043e\u0434 OTOBO \u043d\u0430\u043f\u0438\u0441\u0430\u043d \u043d\u0430 \u044f\u0437\u044b\u043a\u0435 Perl \u0438 \u0440\u0430\u0441\u043f\u0440\u043e\u0441\u0442\u0440\u0430\u043d\u044f\u0435\u0442\u0441\u044f [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":88482,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[702],"tags":[],"class_list":["post-88481","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.4 - aioseo.com -->\n\t<meta name=\"description\" content=\"\u041a\u043e\u043c\u043f\u0430\u043d\u0438\u044f Rother OSS \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u0438\u043b\u0430 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