{"id":33416,"date":"2019-10-31T21:52:27","date_gmt":"2019-10-31T18:52:27","guid":{"rendered":"https:\/\/prohoster.info\/blog\/3cx-v16-update-1-beta-novye-vozmozhnosti-chata-i-call-flow-service-dlya-programmnogo-upravleniya-vyzovami\/"},"modified":"2019-10-31T21:52:27","modified_gmt":"2019-10-31T18:52:27","slug":"3cx-v16-update-1-beta-novye-vozmozhnosti-chata-i-call-flow-service-dlya-programmnogo-upravleniya-vyzovami","status":"publish","type":"post","link":"https:\/\/prohoster.info\/sl\/blog\/administrirovanie\/3cx-v16-update-1-beta-novye-vozmozhnosti-chata-i-call-flow-service-dlya-programmnogo-upravleniya-vyzovami","title":{"rendered":"3CX V16 Update 1 Beta \u2013 nove mogu\u0107nosti \u010deta i Call Flow Service za softversko upravljanje pozivima","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>Po nedavnem izidu <noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/3cx\/blog\/450264\/\">3CX v16<\/a><\/noindex> smo \u017ee pripravili prvo posodobitev 3CX V16 Update 1 Beta. V njej so implementirane nove mo\u017enosti za podjetni\u0161ki klepet in posodobljena storitev Call Flow Service, ki v sodelovanju z razvojnim okoljem Call Flow Designer (CFD) omogo\u010da ustvarjanje zapletenih glasovnih aplikacij v C#.<\/p>\n<h2>Posodobljen podjetni\u0161ki klepet<\/h2>\n<p>\nKomunikacijski vti\u010dnik <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.ru\/ip-pbx\/wordpress-live-chat-talk\/\">3CX Live Chat &amp; Talk<\/a><\/noindex> se \u0161e vedno aktivno razvija. V posodobitvi Update 1 vti\u010dnik 'visi' neodvisno od preklapljanja med stranmi in zavihki. Zdaj lahko obiskovalci potujejo po va\u0161i spletni strani, pri \u010demer pustijo okno klepeta dostopno za takoj\u0161njo komunikacijo.<\/p>\n<p>Nove zanimive mo\u017enosti so se pojavile tudi v storitvi podjetni\u0161kega klepeta 3CX.<noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><\/p>\n<p><img decoding=\"async\" alt=\"3CX V16 Update 1 Beta \u2013 nove mogu\u0107nosti \u010deta i Call Flow Service za softversko upravljanje pozivima\" src=\"\/wp-content\/uploads\/2019\/05\/7034e2e605dfe071708a687c20a7abc9.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nZdaj so na voljo naslednje akcije za sporo\u010dila (a):<\/p>\n<ul>\n<li>Conclude chat session \u2014 zaklju\u010dite klepet s uporabnikom 3CX (ali obiskovalcem spletne strani).\n<\/li>\n<li>Block anonymous user \u2014 blokirajte uporabnika (IP-naslov) pred prejetjem sporo\u010dil in klicev.\n<\/li>\n<li>Delete \u2014 izbri\u0161ite klepet.\n<\/li>\n<li>Archive \u2014 arhivirajte klepet (premaknite ga v mapo Arhiv) in izbri\u0161ite iz vmesnika spletnega odjemalca. V prihodnosti bodo na voljo nove funkcije, povezane z arhiviranjem klepetov.\n<\/li>\n<li>Transfer \u2014 izberite notranjo \u0161tevilko 3CX (drugega uporabnika) in mu prenesite nadaljnjo komunikacijo. Udobno za komunikacijo z obiskovalci spletne strani, ko je treba prenesti za\u010deti pogovor drugemu strokovnjaku.\n<\/li>\n<\/ul>\n<p>\nPrav tako se ob prihajajo\u010dem klepetu uporabniku prika\u017ee obvestilo, na katerega lahko hitro odgovori (b).<\/p>\n<p>\u010ce sporo\u010dilo prihaja s spletne strani preko vti\u010dnika 3CX Live Chat &amp; Talk, je zdaj na voljo vrsta novih mo\u017enosti.<\/p>\n<p><img decoding=\"async\" alt=\"3CX V16 Update 1 Beta \u2013 nove mogu\u0107nosti \u010deta i Call Flow Service za softversko upravljanje pozivima\" src=\"\/wp-content\/uploads\/2019\/05\/b95402aae4d600a5f6d1fdda070f5928.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<\/p>\n<ol>\n<li>Prihajajo\u010de sporo\u010dilo prispe v vmesnik spletnega odjemalca 3CX kot od uporabnika WebVisitor za hitro identifikacijo.\n<\/li>\n<li>\u010ce sporo\u010dilo pride v \u010cakalno vrsto operaterjev, se avtomatsko ustvari klepetna skupina, v katero so dodani vsi operaterji te \u010cakalne vrste. Operaterji vidijo korespondenco s stranko in skupaj lahko odgovarjajo, dokler eden od njih ne prevzame komunikacije s stranko individualno. Z vidika obiskovalca spletne strani je ta klepet viden kot pogovor z enim operaterjem, katerega ime Sender name je dolo\u010deno v konfiguraciji vti\u010dnika.\n<\/li>\n<li>V zgornjem desnem meniju so na voljo ikone hitrih dejanj, opisanih prej \u2014 Arhiviraj, Posreduj, Prevzemi.\n<\/li>\n<li>Dejavnost Take omogo\u010da enemu od operaterjev \u010cakalne vrste, da 'prevzame' skupinski klepet z obiskovalcem spletne strani in nadaljuje osebno komunikacijo. \u010ce je v vti\u010dniku omogo\u010dena mo\u017enost klica, se obiskovalcu prika\u017ee gumb Call, s katerim lahko nadaljuje komunikacijo z glasom ali videom.\n<\/li>\n<\/ol>\n<p>\nV klepetu so prav tako dodane intuitivne ikone razprav. Te omogo\u010dajo hitro razlikovanje klepetov z obiskovalci spletne strani in sodelavci (uporabniki TSP). \u0160e ena priro\u010dna funkcija je odgovor na E-mail. Operater lahko klikne na e-mail obiskovalca in mu odgovori \u017ee po zaklju\u010dku klepeta. Naslov obiskovalca lahko pridobi\u0161 v \u017eivo ali prek offline obrazca.<\/p>\n<p>Prikaz vseh teh funkcij je predstavljen v tem videoposnetku.<\/p>\n<p><center><div class=\"youtube-placeholder\" data-id=\"EK7jbAYRGIw\" onclick=\"loadVideo(this)\">\r\n        <img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/EK7jbAYRGIw\/hqdefault.jpg\" alt=\"Predvajaj video\" loading=\"lazy\" width=\"480\" height=\"360\" style=\"width:100%;height:auto;\">\r\n        <div class=\"play-button\"><\/div>\r\n    <\/div><\/center><\/p>\n<h2>Storitev Call Flow Service in okolje za razvoj Call Flow Designer.<\/h2>\n<p>\n3CX v16 Update 1 Beta vklju\u010duje novo storitev 3CX Call Flow Apps Service. Podpira nova glasovna aplikacija 3CX, napisane v C#. Obstoje\u010de aplikacije je mogo\u010de <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/docs\/manual\/cfd-troubleshooting\/#h.lsc0dfwmd9eg\">pretvoriti in dodelati<\/a><\/noindex> u <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.ru\/blog\/call-flow-designer-v16\/\">v novem Call Flow Designer.<\/a><\/noindex>. Stre\u017enik aplikacij enako dobro deluje na 3CX v16 za Debian \/ Raspbian Linux in Windows. Kmalu bo dodan poln REST API za upravljanje klicev in ustrezna dokumentacija.<\/p>\n<p>Ve\u010d o pretvorbi obstoje\u010dih aplikacij 3CX lahko izve\u0161 v tem videoposnetku.<\/p>\n<p><center><div class=\"youtube-placeholder\" data-id=\"sWmIJ_pxdYo\" onclick=\"loadVideo(this)\">\r\n        <img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/sWmIJ_pxdYo\/hqdefault.jpg\" alt=\"Predvajaj video\" loading=\"lazy\" width=\"480\" height=\"360\" style=\"width:100%;height:auto;\">\r\n        <div class=\"play-button\"><\/div>\r\n    <\/div><\/center><br \/>\n<noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/blog\/change-log\/phone-system-change-log\/\">Popoln dnevnik sprememb<\/a><\/noindex> v 3CX v16 Update 1 Beta.<\/p>\n<h2>Instalacija a\u017euriranja<\/h2>\n<p>\nNamestitev posodobitve poteka v upravljalnem vmesniku 3CX v razdelku Posodobitve. Upo\u0161tevaj \u2014 po namestitvi posodobitve se izvede pretvorba baze podatkov obstoje\u010dih klepetov. V tem \u010dasu klepet ni na voljo v aplikacijah 3CX.<\/p>\n<p>Prav tako lahko prenese\u0161 celoten distribucijski paket 3CX v16 Update 1 Beta za Windows ali Linux:<\/p>\n<ul>\n<li>Windows: <noindex><a rel=\"nofollow\" href=\"https:\/\/downloads-global.3cx.com\/downloads\/3CXPhoneSystem_16.0.1.269.exe\">3CX v16 Update 1 Beta<\/a><\/noindex>\n<\/li>\n<li>Linux: <noindex><a rel=\"nofollow\" href=\"https:\/\/downloads-global.3cx.com\/downloads\/debian9iso\/debian-amd64-netinst-3cx.iso\">3CX v16 za Debian 9 ISO<\/a><\/noindex> \u2013 na zaslonu 3CX Update Channel izberi Beta.\n<\/li>\n<li>Instalacija na Debian &amp; Raspbian ru\u010dno \u2013 pratite Uputstva za instalaciju na <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.ru\/docs\/manual\/installation-linux\/\">Debian<\/a><\/noindex> in <noindex><a rel=\"nofollow\" href=\"https:\/\/www.3cx.com\/docs\/installing-pbx-raspberry-pi\/\">Raspberry Pi<\/a><\/noindex>.\n<\/li>\n<\/ul>\n<p>Izvor: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/3cx\/blog\/451326\/\">habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u041f\u043e\u0441\u043b\u0435 \u043d\u0435\u0434\u0430\u0432\u043d\u0435\u0433\u043e \u0432\u044b\u043f\u0443\u0441\u043a\u0430 3CX v16 \u043c\u044b \u0443\u0436\u0435 \u043f\u043e\u0434\u0433\u043e\u0442\u043e\u0432\u0438\u043b\u0438 \u043f\u0435\u0440\u0432\u043e\u0435 \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u0435 3CX V16 Update 1 Beta. \u0412 \u043d\u0435\u043c \u0440\u0435\u0430\u043b\u0438\u0437\u043e\u0432\u0430\u043d\u044b \u043d\u043e\u0432\u044b\u0435 \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u0438 \u043a\u043e\u0440\u043f\u043e\u0440\u0430\u0442\u0438\u0432\u043d\u043e\u0433\u043e \u0447\u0430\u0442\u0430 \u0438 \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u043d\u044b\u0439 \u0441\u0435\u0440\u0432\u0438\u0441 Call Flow Service, \u043a\u043e\u0442\u043e\u0440\u044b\u0439 \u0441\u043e\u0432\u043c\u0435\u0441\u0442\u043d\u043e \u0441\u043e \u0441\u0440\u0435\u0434\u043e\u0439 \u0440\u0430\u0437\u0440\u0430\u0431\u043e\u0442\u043a\u0438 Call Flow Designer (CFD) \u043f\u043e\u0437\u0432\u043e\u043b\u044f\u0435\u0442 \u0441\u043e\u0437\u0434\u0430\u0432\u0430\u0442\u044c \u0441\u043b\u043e\u0436\u043d\u044b\u0435 \u0433\u043e\u043b\u043e\u0441\u043e\u0432\u044b\u0435 \u043f\u0440\u0438\u043b\u043e\u0436\u0435\u043d\u0438\u044f \u043d\u0430 C#. \u041e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u043d\u044b\u0439 \u043a\u043e\u0440\u043f\u043e\u0440\u0430\u0442\u0438\u0432\u043d\u044b\u0439 \u0447\u0430\u0442 \u041a\u043e\u043c\u043c\u0443\u043d\u0438\u043a\u0430\u0446\u0438\u043e\u043d\u043d\u044b\u0439 \u0432\u0438\u0434\u0436\u0435\u0442 3CX Live Chat &amp; Talk \u043f\u0440\u043e\u0434\u043e\u043b\u0436\u0430\u0435\u0442 [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":25129,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[688],"tags":[],"class_list":["post-33416","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-administrirovanie"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.4 - aioseo.com -->\n\t<meta name=\"description\" content=\"\u041f\u043e\u0441\u043b\u0435 \u043d\u0435\u0434\u0430\u0432\u043d\u0435\u0433\u043e \u0432\u044b\u043f\u0443\u0441\u043a\u0430 3CX v16 \u043c\u044b \u0443\u0436\u0435 \u043f\u043e\u0434\u0433\u043e\u0442\u043e\u0432\u0438\u043b\u0438 \u043f\u0435\u0440\u0432\u043e\u0435 \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u0435 3CX V16 Update 1 Beta.\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" 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