CRM++

Pane pfungwa yokuti zvinhu zvose multifunctional hazvina simba. Chokwadi, chirevo ichi chinotaridzika zvine musoro: iyo yakawanda yakabatana uye inopindirana node, iyo inowedzera mukana wekuti kana imwe yadzo ikatadza, mudziyo wese ucharasikirwa nezvakanakira. Tese takasangana nemamiriro ezvinhu akadaro kakawanda mumidziyo yehofisi, motokari, uye midziyo. Nekudaro, kana iri software, mamiriro acho anopesana: iyo yakawanda mabasa emakambani software inovhara, iyo inokurumidza uye iri nyore basa, iyo inonyanya kujaira iyo interface, uye nyore maitiro ebhizinesi. Kubatana uye kupera-kusvika-kumagumo otomatiki mukambani kugadzirisa dambudziko mushure medambudziko. Asi iyo "multi-tool" yakadaro inogona kunge iri CRM system, iyo yakagara iine mufananidzo wechirongwa chekutengesa uye kutungamira kwevatengi? Chokwadi zvinogona. Uyezve, munyika yakanaka, inofanira. Ngatitarisei kune anatomy yesoftware organism?

Bhizinesi rakasiyana nebhizinesi

Chero bedzi kambani diki kana yepakati bhizinesi iri kuita mukugadzira uye kutengesa masevhisi, software, masevhisi, kushambadzira uye zvimwe zvinhu zvenyika isingabatike kana ine mamiriro ezvinhu asingabatike, zvese zvakanaka: unogona kuve usina simba, sarudza. CRM yevatengi accounting nemuvara weiyo interface uye chimiro chekuvapo kwekutengesa kwefunnel, kunetsa nemuvara wemafuremu uye font yemabhatani anoshanda uye kurarama zviri nyore. Asi zvese zvinoshanduka kana kambani ikawedzera kugadzirwa uye imba yekuchengetera.

Icho chokwadi ndechekuti kugadzirwa, sekutonga, kwakanangana nekugadzirisa nekugadzirisa maitiro ekugadzira. Mumakambani akadaro, kunyanya madiki, kukoshesa kwakakwana kunopiwa kushanda nekugadzirwa, uye kutengesa uye kushambadzira hakuchina simba rakakwana, maoko, pfungwa, mari, uye dzimwe nguva kungofemerwa. Asi, sezvamunoziva, muhurongwa hwe capitalist pane zvishoma zvekugadzira, unofanirwa kutengesa, uye sezvo vakwikwidzi vasina kurara, iwe unofanirwa kuvarova panguva yekutendeuka - hongu, nerubatsiro rwekusimudzira nekushambadzira. Izvi zvinoreva kuti basa guru nderekushandisa CRM iyo ichabatanidza zvese zvikamu: kugadzira, dura, kutenga, kutengesa uye kushambadzira. Asi zvinofanirwa kutaridzika sei ipapo, uye zvinonyanya kukosha, zvinofanirwa kuita marii?

Makambani ekugadzira, kusiyana nemakambani ekutengesa, ane maitiro akasiyana zvachose kune software: kubva kune frills uye mabhero uye muridzo weiyo interface, iyo inotarisisa inoshandura zvakanyanya kune mashandiro, kubatana uye kuita zvakasiyana. Chero otomatiki inofanirwa kushanda sewachi uye inotsigira maitiro akaomarara ebhizinesi, uye kwete "vanotungamira vatengi." Saka kana sarudzo ikawira pane CRM system, iyi "CRM yekugadzira" haifanirwe kutarisana kwete chete neaccounting yevatengi uye fenicha yekutengesa, asi zvakare inosanganisira yakaoma nzira dzekugadzira manejimendi dzakabatanidzwa nearehouse accounting uye mashandiro anoshanda akajairika kune chero kambani.

Kune maCRM akadaro ekugadzira? Eat. Vanotaridzika sei, vanoita marii, vari mumutauro upi? Ngatitarisei zvishoma, asi ikozvino ngatirambei pamusoro pekuti zvakakosha here kubatanidzwa ne "CRM yekugadzira" zvachose kana kuti zviri nani kushanda munzvimbo dzakasiyana.

CRM yekugadzira - nei?

Isu tiri CRM system mutengesi uyo akadzokorora kusangana nemashandisirwo mumakambani madiki uye epakati nepakati, uye tinoziva kuti kuita CRM mukambani yakadai haisi nyaya iri nyore, inoda nguva, mari uye chishuwo chekushanda nemabhizinesi maitiro kubva mukati. Nekudaro, pane rondedzero yakazara yezvikonzero zvekutanga kuita uye kusvika kumagumo.

• Chikonzero chekutanga uye chikuru chekushandisa CRM mune chero kambani kuunganidza, systematization uye kuchengetedza kwevatengi. Kune kambani inogadzira, yakarongeka mutengi base inzira yakananga kune ramangwana purofiti: mune yekugadzira zvigadzirwa zvitsva, zvikamu kana masevhisi ane hukama, unogona kugara uchitengesa zvigadzirwa kune vatengi varipo.
• CRM inobatsira kuronga kutengesa. Uye kutengesa ndiyo mhinduro kumatambudziko mazhinji mukambani. Nhamba dzekutengesa dzakanaka dzinoreva purofiti, kuyerera kwemari, uye, saizvozvo, mafungiro akanaka kune mukuru uye mweya wechikwata chepamusoro. Zvakanaka, hongu, ndiri kuwedzeredza pano, asi iyi postute haisi kure nechokwadi. Kana kutengesa kwako kuchifamba zvakanaka, unogona kufema nyore, une mari yekusimudzira, yemazuva ano, kukwezva nyanzvi dzemusika dzepamusoro - ndiko kuti, une zvese kuti uite purofiti yakawanda.
• Paunoburitsa chimwe chinhu uye uine CRM system, iwe unonyatso kuunganidza data rese pane maodha uye kutengesa, izvo zvinoreva kuti iwe unogona kufanotaura nemazvo kudiwa uye nekukurumidza kuchinjika kune zvitsva zvinodiwa pamusika, shandura mitengo kana mavhoriyamu, uye kuunza chigadzirwa kana sevhisi kubva kunze. stock on time.assortment. Zvakare, kuronga kwekutengesa uye kufanotaura kunobatsira kuvaka zvinyorwa uye kugadzira chirongwa chekugadzira - riini, yakawanda sei uye rudzii rwechigadzirwa chaunoda kugadzira. Uye chirongwa chakakodzera chekugadzira ndicho kiyi kuhutano hwemari hwekambani: iwe unozogona kuronga mutengo, kutenga, kuvandudza michina uye kunyange kuhaya vashandi.
• Zvakare, zvichibva pane ruzivo rwakaunganidzwa, zvichemo zvinogona kuongororwa uye kukanganisa kunogona kubviswa. Mukuwedzera, CRM system inobatsira zvikuru uye vimbiso yebasa rakakodzera rebasa revatengi uye tsigiro yehunyanzvi: unogona kuona mafaera evatengi, kurekodha zvikumbiro zvavo zvakananga mukadhi, uye zvakare kugadzira uye kuchengetedza hwaro hweruzivo rwekukurumidza kushanda nezvikumbiro.
• A CRM system inogara iri pamusoro pekuyera uye kuongorora mhedzisiro: chii chakagadzirwa, chakatengeswa sei, nei chisina kutengeswa, ndiani aive asina kusimba chinongedzo mukuita, nezvimwe. Isu kuRegionSoft CRM takaenda mberi tikaisa yakasimba KPI system inogona kugadzirwa kuti ienderane nedhipatimendi rega rega rechero kambani. Izvi, zvechokwadi, ndeye +100 kune kuyerwa uye kujeka kwebasa revashandi avo vanogona kushandiswa KPIs.
• CRM inobatanidza "kumberi" kwekambani (commerce, rutsigiro, mari, manejimendi) ne "kumashure kumagumo" (kugadzirwa, imba yekuchengetera zvinhu, zvinhu). Ehe, zvese zvichashanda zvakaparadzana, asi muhofisi mazwi ekuti "iri kupfuta", "kubvumidzwa gehena", "iripi siginecha yeiyi ****r", "* oops nemazuva ekupedzisira" anowanzo kunzwika uye mapolymers anozotaurwa (iwe unovaziva iwe hauna kukanganwa, wadaro?). Majee parutivi, iyo CRM pachayo, hongu, haizokuitire chero chinhu, asi kana iwe ukamisa bhizinesi maitiro uye ukatora nguva yekuita wega uye pamwe chete kuronga, basa rekambani rinozove nyore uye rakadzikama. Kuda kana kusavandudza otomatiki mberi ichave sarudzo yako.

Kana ese mabhizinesi maitiro mukati mekambani akavakirwa pane imwechete software papuratifomu (ingave CRM, ERP kana imwe sophisticated automated control system), unowana mabhenefiti ari pachena.

• Chengetedzo - data rese rakachengetwa mune yakachengeteka sisitimu, zviito zvemushandisi zvakaiswa, kodzero dzekuwana dzakasiyaniswa. Nekudaro, kunyangwe kana data yadonha ikaitika, haizoendi isina kucherechedzwa uye isina kurangwa, uye kana ikarasikirwa nedata, backup ichakuponesa.
• Kubatana - zvese zviito mukati mekambani zvakarongeka uye zvakarongwa, nekuda kwebhizinesi maitiro uye manejimendi eprojekiti, nguva inodiwa yekupedzisa basa kana kupa sevhisi yakaderedzwa zvakanyanya.
• Kwakaringana zviwanikwa manejimendi - kuronga uye kufanotaura zvinokutendera iwe kuti ugadzire zvakarurama zvinyorwa, kwete kunonoka kugadzirwa uye kudzora mutoro wevashandi.
• Mapoinzi ekuchengetedza - nekuda kweCRM, vagadziri vanokurumidza kupindura kune shanduko mukuda, dzidza kugadzirisa mwaka uye nekudaro kuchengetedza zvakanyanya, kudzivirira kuwandisa uye kuwandisa.
• Yakazara-yakazara analytics yekutungamira uye zano - nhasi zvakangove zvisina kunaka kuita sarudzo pasina kuongorora ruzivo. Kuunganidza, kuchengeta uye kududzira ruzivo kuchakupa kunzwisisa kwakazara kwezviri kuitika mubhizinesi rako uye uchakwanisa kuita sarudzo dzine ruzivo, uye kwete intuitively kana pahwaro hwe "kudonha kwemakadhi."
• Kuwedzera kutengesa kunovhura nzira yekuwana mibairo yakakwira kubva mukutengeswa kwezvinhu zvitsva nemasevhisi nekuda kwekuti iwe haufanire kuisa mari mukutsvaga, kukwezva uye kuchengetedza vatengi - iyi imari yako yekare, vese vatove mudura rako remagetsi. .

Ngatidzokere kumubvunzo wakabvunzwa pakutanga kwechinyorwa - saka ndeipi CRM system yatinofanira kuita?

Ita hurongwa hunoshanda kumunhu wese kamwechete

Uye zvino, zvinoratidzika, hapana zvachose matambudziko nekutsvaga maitiro ekugadzira uye kutengesa kutengesa masisitimu: kutanga kwezvose, SAP, ipapo Microsoft Dynamics, Sugar CRM. Kune zvakare vagadziri vepamba ERP. Aya akaomesesa, akaomesesa masisitimu ese kubva pakuona kwekuita uye kubva pakuona kwekushanda, asi ivo vanokwanisa kugadzirisa ekupedzisira-kusvika-kumagumo otomatiki nyaya. Kugona kwavo kunoshamisa, mutengo chete unoyevedza kupfuura kugona. Semuenzaniso, maererano neavhareji nyanzvi inofungidzira, mari yeSAP yemabhizimisi maduku uye epakati-kati i $ 400 zviuru (inenge mamiriyoni 25,5 rubles) uye inoruramiswa kumakambani ane mari ye 2,5 bhiriyoni kana kupfuura. zvinodhura anenge mamiriyoni 1,5 rubles. 10 vanhu pagore pakambani (hatina kuverenga kushandiswa uye zvibatanidza, pasina iyo CRM yaisazoita zvine musoro).

Makambani madiki ekugadzira anofanirwa kuitei muRussia yese: vagadziri vemidziyo yemaindasitiri, fenicha, kushambadzira uye masangano ekugadzira uye vamwe vagadziri vane mari isingasviki 3 bhiriyoni uye kune avo 1,5 miriyoni vanyoreri, kunyangwe zvichibvira, inodhura zvakanyanya?

Isu tiri RegionSoft CRM Isu hatingogadziri software, asi senge chero kambani yekutengesa, isu tine chinangwa. Basa redu: kupa anoshanda uye anodhura otomatiki maturusi emabhizinesi madiki, madiki uye epakati-saizi kuitira kuti vatange kushanda nesimba nekukurumidza sezvinobvira. Isu tinodzikisira mutengo wekusimudzira nekusimudzira, nekudaro tichiita CRM yedu inodhura kupfuura vakwikwidzi mukirasi imwechete - semuenzaniso, iyo yakanyanya kuoma vhezheni. RegionSoft CRM Enterprise Plus kune kambani ine vashandi vevanhu gumi ichaita 10 zviuru zveRubles (yerezinesi), uye iwe unobhadhara mari iyi kamwe uye zvachose, pasina kunyoreswa. Zvakanaka, zvakanaka, ngatiwedzerei huwandu hwakafanana hwekunatsiridza uye kuita (izvo, nenzira, hazviwanzodikanwa) - zvichiri zvakapetwa katatu pane kungorenda marezinesi pagore kubva kune vamwe vatengesi vane pfungwa dzakafanana.

Mumwe mubvunzo unomuka: chii icho kambani ichawana pamutengo uyu? Yakajairika CRM ine imwe mhando yechengetedzo yakagadzikana nekuda kwedesktop? AIHWA. Hezvino izvo zvatinoramba tichipa kumakambani ekugadzira:

Panguva imwecheteyo, ngatifananidzei panguva imwe chete kuti izvi zvese zvinogona kushandiswa sei. Ngativei nefekitori diki yekunyepedzera yekugadzira kits dzekuvaka uye marobhoti echizvarwa chitsva chezvikoro zvemarobhoti. Tichaita mhando uye tsika mhando.

MCC inzvimbo yekutengesa uye yekurongeka. Iyo injini yezvigadziriso inogadzira uye inoteedzera maitiro ane chekuita nemirairo yevatengi. Mukati menzvimbo yekutengesa manejimendi, unogona kunyoresa maodha evatengi, funga anoperekedza magwaro ekutengeserana, kutumira zvinhu kune vatengi, kuita ongororo yezvigadzirwa nekugadzirwa kwemirairo yekugadzira uye maodha kune vatengesi (apo zvikumbiro zvevatengesi zvichiongororwa), zvekufambisa zvinhu itwa. Panguva imwecheteyo, iyo MCC inoratidzira zvine hungwaru zvinhu zvinonyanya kufarirwa kana uchigadzirisa kurongeka kwemutengi.

Takagamuchira murairo kubva kuRobokids chikoro chemarobhoti kuti titenge 10 marobhoti akajairwa, 5 kits yekuvakisa uye 4 etsika marobhoti - ehukuru hwakasiyana uye nesoftware nyowani yevana vakura. Isu tinopinda iyo yekurongeka munzvimbo yekutonga, uye inotumirwa kune vanogadzira mamaneja, mainjiniya uye economists. Nyanzvi dzezvehupfumi dzinofanirwa kuverenga mutengo wemarobhoti mana asiri-standard. Kuzviita sei?

Iwe unogona kudhirowa tekinoroji uye yekutengesa chikumbiro (TCP) - isa mumhando dzakakosha mukati RegionSoft CRM izvo zvinodikanwa zvemarobhoti edu "ega" zvinoenderana nekugadzirisa kwavo uye isu tichazviverengera mutengo wechigadzirwa. Iyi ndiyo nzira iyo robhoti yedu ichave yakaumbwa nezvikamu uye zvikamu mugwaro, uye mutengi achagamuchira kuverenga kwakazara kwemutengo wechigadzirwa neemail, pamwe chete nemari yekuvandudza uye kuungana. Panguva imwecheteyo, kugadzirwa kwakatoongorora kuwanikwa kwemarobhoti akagadzirira, vagadziri uye zvikamu zvinodiwa - uye, kana chimwe chinhu chisipo, mirairo yekutenga kwezvinhu zvisipo yakatumirwa kune vatengesi.

TCP kuverenga interface

Chinhu chatsanangurwa pamusoro apa - Iyi ndiyo nzira yeTCP (technical and commercial proposals). TCH chishandiso chekugadzirira zvikumbiro zvekutengesa zvekupihwa kwezvinhu zvakaomarara zvehunyanzvi. Muchidimbu, iyi ikiti yekuvaka iyo iwe unogona kusarudza seti yakakwana yemidziyo, kusanganisira yekusarudza, ine kuverenga kwemutengo wayo. Kana maneja akashandisa TKP, ipapo anogona kugadzirisa kuenderana kwezvikamu uye zvikamu nechinhu chemidziyo, sarudza iyo yekutanga dhizaini, nhamba yezvikamu zvinodiwa, maitiro avo ehunyanzvi uye kunyange seti yeruzivo rwekushambadzira. Saka, anogona kukurumidza kugadzirira chikumbiro chekupihwa kwemidziyo ine ruzivo rwezvikamu, achifunga nezve zvese zvaderedzwa uye markups, chirongwa chekubhadhara uye zvinhu zvekushambadzira, kana zvichidikanwa. Panguva imwecheteyo, mutengo wechinhu uye zvikamu zvinoverengerwa zvine simba panguva iyo iyo inogadziriswa inoshandurwa / yakaumbwa - hapana chikonzero chekuunganidza ruzivo kubva kumabhuku ereferenzi, matafura, nezvimwe.

Mushure meizvi, unogona kugadzira yakadhinda uye yakadhindwa fomu yeTCH, woburitsa invoice, chiito, invoice uye invoice zvichibva pairi.

Yakadhindwa fomu yeTCH

Asi iyo parameter yerobhoti nyowani yakaverengerwa musoftware karukureta - injiniya yakapinda parameters: kureba, hupamhi uye kudzika kwemuviri, rudzi rwe processor, nhamba uye parameter yemapuranga anodiwa, nhamba yenodhi, nhamba itsva yezvikamu, huwandu hutsva hwepende, nezvimwe. Nokudaro, akagamuchira mari inofungidzirwa yebhobhoti, iyo yakaumba hwaro hwechisarudzo chisina kujeka chehunyanzvi (mutengi haadi kuziva mutengo wezvikamu uye kuumbwa kwakazara kwechigadzirwa).

Software calculators chishandiso chakakosha chemakambani ekugadzira. Conventionally, fungidzira kuti iwe unobudisa magonhi: mukati magonhi eKhrushchev, Stalin uye zvivakwa zvitsva, pahurongwa - nokuda kwekuzarura kwakakwirira kwema dachas nemakottage. Ndiko kuti, zvienzaniso zvakasiyana-siyana zvakagadzirwa kubva kune zvakasiyana-siyana. Kune mumwe nemumwe mutengi, iwe unofanirwa kuverenga odha yake uye, zvakanaka, nekukasira kurodha iyi mbiri mumagwaro ese. IN RegionSoft CRM izvi zvinogona kuitwa uchishandisa software calculators, umo iwe unogona kuverenga kurongeka maererano ne parameters - isingasviki 1 miniti. Zvinyorwa zvezvirongwa zvakavhurika, saka chero mushandisi ane hunyanzvi hwekugadzira anogona kupa chero, kunyangwe iyo yakaoma kwazvo uye yega nzira yekuverenga.

Kuti uunganidze 5 kubva ku10 marobhoti, mabhodhi akawanda uye maviri processors akanga asipo, nokuti 2 yakanga ichangobva kusiiwa kuti itsive "uropi" pasi pewaranti. Zvakananga kubva kuCRM, maneja wekugadzira akatumira chikumbiro kumutengesi, panguva imwechete achiverengera zvinodiwa. Panguva imwecheteyo, mutengi akabvumidza TCP, mamaneja edu akagadzira invoice muCRM uye akaitumira kuti ibhadharwe. Kana yangobhadharwa, tinotanga kugadzirwa kweiyi odha.

Zvakananga kubva kuRegionSoft CRM unogona gadzira zvikumbiro zvevatengesi nenzira dzinoverengeka: kuburikidza nekuongorora kwekutengesa (zvichienderana nekutengesa kwakanyoreswa mune warehouse accounting), kuburikidza nekuongororwa kwemainvoice ekubhadhara, kuburikidza nechigadzirwa matrix, kuburikidza neABC kuongororwa (auto-chikumbiro zvichibva pane zvakajairika maitiro - iyo system pachayo inoongorora kutengesa kwechigadzirwa kwenguva yacho. zvichibva pamusimboti wePareto uye inogadzira zvikumbiro zvemapoka ezvigadzirwa). Kana yangogadzirwa, zvikumbiro zvinosanganisirwa mugwaro rekushandisa, rakaiswa kufaira, kana kutumirwa zvakananga kune e-mail yemutengesi.

Nenzira, nezve chigadzirwa matrices. Ichi zvakare chishandiso chakakosha, inova rejista yemitengo yekutenga inoratidza vatengesi, nguva dzechokwadi dzemitengo iyi, pamwe nemamwe maitiro.

RegionSoft CRM, kutanga neProfessional Plus edition, yavaka-mukati inventory control zvinoenderana nemhando mbiri: batch accounting uye avhareji accounting. Ndeupi rudzi rwe accounting yekusarudza zvinoenderana nezvinodiwa uye mabasa ekambani yako; isu tichatsanangura muchidimbu kune avo vasati vanyura mumusoro. Batch accounting yakavakirwa pahwaro hwebatch marejista, savings uye totals newarehouse. Iyo yakajairika FIFO batch accounting musimboti inoshandiswa. Panyaya yebatch accounting, unogona kunyora zvinhu chete zvakasara nemujenya, kureva kuti, kunyora zvinhu seminus hazvigoneke. Iyi tekinoroji yakakodzera kutengeswa kwehorosi, kunyanya kana uchifanira kuchengetedza zvinhu kuti zvitumirwe kune mutengi. Avhareji yekuverenga accounting inonyanya kukodzera pakutengesa kwekutengesa: haitore mabheti uye zvinokwanisika kunyora zvinhu seminus (iyo, maererano neaccounting, haisi mustock, semuenzaniso, semhedzisiro yekusarongeka) . Sezvingatarisirwa, RegionSoft CRM inokutendera iwe kuti uite angangoita ese ekuchengetedza mashandiro uye woga woga uye kugadzira akadhindwa mafomu eese ekutanga zvinyorwa (kubva kumainvoice kusvika kunzira uye marisiti ekutengesa).

Saka, takatanga kuunganidza marobhoti odha yedu yakakura; isu tine batch accounting yakaiswa mudura redu.

Kugadzirwa kushanda yakavakirwa padura re accounting, yakavakirwa muRegionSoft CRM Enterprise Plus edition uye inosanganisira akati wandei maitiro akanangana nekugadzira otomatiki kugadzirwa kwechigadzirwa uye kutonga zviwanikwa zvekugadzira. Isu tinokuyambira ipapo - haufanirwe kuvhiringa mashandiro ekugadzira muCRM system ine otomatiki control system, kunyangwe paine mapoinzi ekusangana. Zvakadaro, otomatiki yekudzora sisitimu isoftware uko kugadzirwa kuri kwekutanga, uye CRM chirongwa uko kutengeserana kuri kwekutanga uye kupera-kusvika-kumagumo otomatiki ebasa remabhizinesi madiki nepakati kwakakosha.

RegionSoft CRM inotsigira zvese zviri nyore kugadzirwa mune imwe nhanho (yakatengwa zvinhu, yakaunganidza PC, yakatengesa PC kune mutengi wekambani), uye yakawanda-yekugadzira kugadzirwa, uko kugadzirwa kunoitwa mumatanho akati wandei (semuenzaniso, kutanga, mahombe akaunganidzwa kubva muzvikamu. , uyezve kubva kumayuniti uye zvikamu PC pachayo). MuRegionSoft CRM zvinogoneka kwete chete "kuunganidza sisitimu N kubva ku subsystems n, m, p", asi zvakare inotsigira mashandiro e disassembly, kutendeuka, kusikwa kwemagwaro, kuverengera mutengo, kusikwa kwenzira, nezvimwe.

Isu tichiri kuunganidza marobhoti uye isu tine akawanda-maitiro kugadzirwa, kwete ari nyore: nekuda kwekuti isu tinogamuchira zvikamu zvakasiyana uye kutanga kuunganidza mayunitsi, uyezve kubva kumayuniti - marobhoti, uye muchikamu chechitatu tinogadzirira software yavo. Uye saka isu tinonyora kubva mudura "mune zvakadzama" zvinhu zvemuviri, zvemagetsi, zveparipheral, zvakasiyana-siyana zvekusungirira uye mabhaudhi, akangwara mabhodhi uye processors, uye kugadzira robhoti - panguva imwe chete, mushure mekugadzirwa, zvese zvinodikanwa pakugadzirwa. zverobhoti zvinonyorwa kubva mudura. Isu tinogadzira odha uye toitumira kune mutengi - iyo yese package yemagwaro inogadzirwa nekudzvanya kushoma.

Zvinonzwisa tsitsi kuti isu hatinyatso gadzira marobhoti, asi zvikoro zvinozvitenga kubva kuLego kana vagadziri veChinese :)

Kana iwe uri kushandisa RegionSoft CRM Enterprise Plus, iwe haungowana akati wandei mamodule - akawanda maratidziro zvikamu akagadzirirwa kune zvinodiwa nemutengi akadaro. Semuenzaniso, kana uchizadza chigadzirwa chechinhu kadhi, pakati pezvimwe zvinhu, mushandisi anogona kuzadza chikamu che "Kugadzira" - imba yekuchengetera zvigadzirwa, yakatarwa yekugadzirwa uye mepu yetekinoroji, tekinoroji yekugadzira nematanho uye tsananguro yekugadzira mu. free format vakanyoreswa. Zvakare, zvikamu zvine chekuita neTCH zvakazadzwa mukadhi, izvo zvinozobatsira kuburitsa TCH mune mashoma mashoma.

Nenzira, ese aya maitiro anogona kushandiswa kune chero mhando yekugadzira: kubva pakugadzira chikafu kusvika kune helikopta musangano. Paizove nechishuwo uye kunzwisisa kwekudzika uye nekugona kwawakagadzirira kuita otomatiki maitiro ekugadzira.

Uye, chokwadi, chinongedzo chinongedzo chezvose izvi zvikamu bhizinesi maitiro. Ese echijairira uye akajairika mabasa, ese maitiro anofanirwa kuve otomatiki - ndiko kuti, zvine musoro, CRM yako inofanirwa kuve nehurongwa hwekuenzanisira mabhizinesi maitiro, panguva yekugadzira ayo mabasa, mabasa, mazuva ekupedzisira, zvinokonzeresa, nezvimwe. Uye iyi yese seti inofanirwa kushanda zvakanaka uye kunyatso kuronga vashandi vese kuti vagadzirise inotevera macro-task (somuenzaniso, kugadzira batch yemarobhoti uye kubvumidza kwakaoma hunyanzvi hwekuita).

Lyrical-technical afterword

Pane chimwe chiitiko, shamwari yedu yakabvunzwa kuti: “Makadii henyu (RegionSoft CRM haisi shamwari, - approx. auto) unotarisa mukati: padhuze neBasecamp kana padyo ne1C? Muchokwadi, mubvunzo uyu waiwanzobvunzwa nehunyanzvi, asi hauna kumbobvira wapusa uye panguva imwechete nenzira kwayo. Zviri pachena kuti taitaura nezvekuoma kweiyo interface. Uye hapana mhinduro kumubvunzo uyu; asi, chinyorwa cheuzivi chinogona kunyorwa pano. Kuwanda kwewebhu uye kuwanikwa kwechirongwa kwakonzera mafashama emusika nemhinduro dzakareruka dzekuita bhizinesi uye kubata mabasa mukambani: chokwadi, ndiudze kuti misiyano yakakosha iripi pakati peAsana, Wrike, Basecamp, Worksection, Trello, nezvimwewo. (kunze kweiyo Atlassian stack)? Musiyano uri mukugadzira, mabhero uye muridzo uye dhigirii rekurerutsa. Iri pahwaro hwezvinhu izvi zvitatu izvo software yemazuva ano yemabhizinesi madiki yakatanga kukwikwidza. Ipapo vagadziri veimwe software iyi vakaziva kuti mabhizinesi aitsvaga CRM, uye akawanda "akareruka" maCRM akaoneka, ayo akakura kuita bazi ravo, kuita zvirongwa zvekutengesa uye accounting yevatengi.

Uye chete mashoma emayuniti avo akaenderera mberi, akaenda / akadzokera kudesktop uye akatanga kuwedzera mashandiro eimba yekuchengetera, kugadzira, dhizaini manejimendi, nezvimwe. Kuita otomatiki yakadai mune yakapusa interface ine zvimiti, makadhi uye emoticons hazvigoneke. Kazhinji, kana uri kugadzira bhizinesi software kana kusarudza yakanaka system yekambani yako, ndinokurayira ... enda unotariswa maziso ako kune imwe nzvimbo inotonhorera nyanzvi. Inodhura 1,5-2 zviuru, asi mukuwedzera kune iyo huru basa ichave yekufarira kwauri semugadziri: midziyo ine inoshamisa yemuviri interface (yakanaka, minimalistic, yakanakira) inosanganiswa neyakaomesesa opareta interface paPC. Uye iwe hauzowani flat design, gradient, minimalism, nezvimwewo ipapo. - mabhatani akashata chete, matafura, boka rezvinhu uye marudzi ese ekubatanidzwa pakati pezvishandiso. Uye zvese, hongu, idesktop. Nenzira, mapurogiramu ose aya akabatanidzwa neCRM system (kureva, repository yemakadhi evatengi uye ruzivo rwemari). Ndiyo nyaya imwe chete nevarapi vemazino - asi irwendo rusinganakidze, usarwara.

CRM++ Kune makambani mazhinji, iyo chete nzira yekumisikidza maitiro, kuita kuti basa riwedzere, uye kusunungura imwe chiyero cheiyo yakakosha asset - kushanda kwevanhu. Hongu, kushandisa CRM mukambani yekugadzira nguva dzose kunonyanya kuoma uye kunotora nguva kupfuura, semuenzaniso, mukambani yekutengesa, asi inodhura zvakanyanya. Iwe une ruzivo rwevashandi vane muhoro, michina inodhura, vatengesi vanovimbika, ruzivo rwako uye budiriro - iyo bhizinesi flywheel iri kutenderera. Kupera-kusvika-kumagumo otomatiki kuburikidza neCRM kuchaita kuti flywheel ifambe nekukurumidza. Izvi zvinoreva kuti bhizinesi richawedzera kubudirira.

Source: www.habr.com