Muchinyorwa chino tichaita ongororo yakadzama yezvinogoneka . Iyo itsva vhezheni yePBX inopa kwakasiyana kuvandudzwa kune ruzivo rwevatengi uye kuwedzera kwevashandi kubereka. Panguva imwecheteyo, basa reinjiniya system inochengetedza sisitimu inofambiswa zvinooneka.
Muv16, isu takawedzera mikana yebasa rakasanganiswa. Iye zvino hurongwa hunokubvumira kuti utaure kwete chete pakati pevashandi, asiwo nevatengi vako nevatengi. Iyo nyowani yekusangana yepakati interface yakawedzerwa kune yakavakirwa-mukati 3CX call centre. Kubatanidzwa neCRM masisitimu kwawedzerwawo, zvishandiso zvitsva zvekutarisa kunaka kwesevhisi zvawedzerwa, kusanganisira itsva PBX Operator Panel.
New 3CX Contact Center
Mushure mekuunganidza mhinduro kubva kune vanopfuura 170000 vatengi pasi rese, isu takagadzira nyowani call centre module kubva pasi kumusoro iyo inowedzera kugadzira uye zvirinani scalable. Imwe yeakakosha magadzirirwo ndeyekufona routing neanoshanda qualification. Kufambisa kwakadaro kunowanikwa chete munzvimbo dzinodhura dzakakosha dzekufona, uye 3CX inoipa pachidimbu chemutengo wemhinduro yakadaro kubva kune vanokwikwidza. Ichi chimiro chinowanikwa mu3CX Enterprise Edition. Ziva kuti kufona nzira nekukodzera ingori kutanga kwekuvandudzwa kweiyo 3CX call centre. Mikana mitsva ye "chaiyo" yekufona nzvimbo ichaonekwa mune inotevera inogadziridza.
Mazuva ano, vatengi kazhinji havadi kufonera kambani - zviri nyore kuti vakubate iwe kuburikidza nehwindo rekutaura pane saiti. Tichifunga nezvezvishuwo zvevatengi, isu takagadzira nyowani yekutandarira widget iyo inobvumira muenzi wesaiti kunyora kune chat uye nekukufonera iwe kuburikidza nebrowser! Zvinotaridza seizvi - vashandisi vakatanga chat vanogona kushandura pakarepo kukutaura kwezwi, uyezve kunyange vhidhiyo. Iyi yekupedzisira-ku-kuguma-yekutaurirana chiteshi inopa yepamusoro sevhisi yevatengi-pasina kukanganisa kutaurirana pakati pemutengi nemushandi wako.
Nhaurirano widget yewebhusaiti inopihwa mahara neese editions e3CX (kunyangwe iyo yemahara!). Kubatsira kwewijeti yedu pamusoro peakafanana echitatu-bato chat masevhisi ndeyekuti mushanyi wesaiti haafanire kukufonera zvakare pafoni yenguva dzose - anotanga mukutaura uye anobva aenderera mberi nezwi. Vashandisi vako havafanirwe kudzidza chimiro chechitatu-bato masevhisi, uye sisitimu maneja haafanire kuvatsigira. Mukuwedzera, iwe unochengetedza mari yakawanda pamubhadharo wepamwedzi wechitatu-bato rekutaurirana masevhisi ewebhusaiti yako.
Kuti ubatanidze iyo widget kune saiti uye wedzera bhuroka rekodhi kune yako saiti (kana saiti isiri paWordPress, ) Wobva wagadzirisa chinongedzo kuPBX, kutaridzika kwehwindo rekutaura uye ratidza pane mapeji iyo widget inofanira kuoneka. Vashandi vachagamuchira mameseji uye vopindura vashanyi zvakananga kuburikidza ne3CX web client. Ndokumbira utarise kuti tekinoroji iyi iri mukuyedza beta uye zvitsva zvichawedzerwa mune ramangwana rekuvandudza.
Mu3CX v16 takavandudzawo sevha . Masisitimu matsva eCRM akawedzerwa, uye kune maCRM anotsigirwa, kugadzirisa kufona, dzimwe sarudzo uye CRM madhiri (madhiri) aonekwa. Izvi zvinobvumira foni kuti inyatsobatanidzwa muCRM interface. Tsigiro yemafoni anobuda kuburikidza neCRM dialers parizvino inoshandiswa chete kuSalesforce CRM, asi ichaverengerwa mamwe maCRM sezvo REST API inovandudza.
Kuti upe sevhisi yemhando yepamusoro, zvakakosha kuti unzwisise kuti vatengi vako vanopihwa sei. Muv16, kuvandudzwa kwakakosha kwakagadzirirwa izvi - iyo itsva Operator Panel yekutarisisa mafoni uye chats. Mukuwedzera, mishumo yakavandudzwa uye yakawedzera kugona kuchengeta marekodhi ehurukuro. Vatungamiri veCall Center vanga vachikumbira mukana uyu kwenguva yakareba!
Iyo itsva Call Center Dashboard inopa nyore kutarisa kwezviitiko mune yakaparadzana pop-up hwindo. Nekufamba kwenguva, mamodhi matsva ekuratidza ruzivo anozowedzerwa kwairi, semuenzaniso, bhodhi rekutarisa vafambisi veKPI.
Kuzivisa kufona yaive nzvimbo isina kusimba mu3CX chaizvo nekuda kweiyo legacy yekufona centre yekuvaka. Iyo nyowani yekuvaka yeQueue sevhisi muv16 yakavandudza zvakanyanya kunaka kwemishumo. Chokwadi, zvakawanda zvisina kururama uye zvikanganiso zvakambotaurwa zvakagadziriswa. Mhando nyowani dzemareport dzichaonekwa mune ramangwana rekuvandudza.
Kurekodha kwenhaurirano dzevashandi kunoshandiswa mune chero nzvimbo yekufona kudzora kunaka kwesevhisi uye, dzimwe nguva, sezvinodiwa nemutemo. Muv16, isu takavandudza zvakanyanya chimiro ichi. Yese data nezve kufona kurekodha, kusanganisira chinongedzo kune odhiyo faira yekurekodha, ikozvino yakachengetwa mudhatabhesi. Uye zvakare, iyo sisitimu inoziva (inoshandura mune zvinyorwa uchishandisa Google masevhisi) miniti yekutanga yega yega yekupinda - ikozvino iwe unogona kukurumidza kuwana iyo yaunoda hurukuro nemazwi akakosha. Sezvataurwa, marekodhi ehurukuro anogona kuchengetwa pane ekunze . Nhamba yakakosha yekurekodhwa haichadi yakakura yemunharaunda dhisiki. Izvi hazvingobvumiri iwe kushandisa yakachipa VPS yekutambira, asiwo zvakanyanya kukurumidza kusimudzira uye kudzoreredza kwe3CX server.
UC uye kubatana
Muv16, matekinoroji matsva ekubatana kwevashandi akaonekwa - yakazara-yakazara , yakavakirwa-mukati webhu softphone uye inobuda kunze CRM kubatanidzwa. Isu takavandudza webhu mutengi interface, takawedzera mikana yekukurukurirana kwemakambani uye vhidhiyo musangano.
Iyo itsva sisitimu inoshandisa yazvino vhezheni yeMicrosoft Office API uye inotsigira ese kunyoreswa kweHofisi 365, kubva kumutengo wakaderera weBusiness Essentials. Kuitwa kuwiriranisa kwevashandisi veHofisi 365 ne3CX - kuwedzera kana kudzima vashandisi muHofisi 365 kunogadzira uye kubvisa nhamba dzinoenderana dzekuwedzera muPBX. Office contacts sync inoshanda nenzira imwe chete. Uye kuwiriranisa kwekarenda kunobvumidza iwe kuti uise otomatiki chimiro cheiyo 3CX yekuwedzera zvichienderana nechimiro chako mukarenda yeOutlook.
Iyo WebRTC browser softphone yaive iripo muv15.5 sebeta yave kuburitswa. Mushandisi we3CX anogona kufona zvakananga kubva kubrowser, zvisinei neOS uye pasina kuisa chero maapplication emuno. Nenzira, inobatanidza neSennheiser mahedhifoni - bhatani rekupindura rekufona rinotsigirwa.
Kushanda kwekutaura kwakagadziridzwa zvakanyanya muv16. Nharembozha bhizinesi chat iri kusvika kune inotungamira maapplication seWhatsApp. 3CX Chat ine mashandiro akafanana uye inoshanda nenzira yakafanana - vashandisi vanowana zviri nyore kujaira. Kutumira mafaera, mifananidzo uye emojis kwaoneka. Munguva pfupi iri kutevera, kutumira meseji pakati pevashandisi uye kuchengeta chats kuchaonekwa. Chat mishumo ichavepo zvakare - yakakosha ficha yevanofona centre administrator.
Chinhu chaive mu3CX mutengi weWindows uye chaive chisipo muwebhu mutengi ndiko kumisikidzwa kweBLF zviratidzo zvakananga nemushandisi. Kutenda kwazviri, vashandi vanogona kuzvimiririra kuisa BLF zviratidzo pasina kubatanidza maneja wehurongwa. Ikozvino iyo BLF kuseta inoshanda muwebhu mutengi. Zvakare, rumwe ruzivo nezve munyoreri rwakawedzerwa kune pop-up yekufona kadhi. Muchidimbu, ikozvino zvave nyore kushandura pakati pewebhu softphone, IP foni, uye Android uye iOS maapplication.
3CX WebMeetings
Kana uchiri kushandisa mari paWebex kana Zoom web conferencing, yave nguva yekuenda ku3CX! MCU WebMeeting yakatamira kuAmazon zvivakwa. Izvi zvakaita kuti zvive nechokwadi chekuvimbika kwepamusoro, kukwidziridza kutapurirana kwetraffic, uye kupa yakanakisa vhidhiyo uye odhiyo mhando nenhamba huru yevatori vechikamu. Ziva zvakare kuti ikozvino kugovera skrini yako hakudi kuisirwa kwebrowser yekuwedzera. Uye chimwe chinhu chitsva - ikozvino vatori vechikamu vanogona kufona mumusangano wewebhu weWebRTC kubva kumafoni akajairwa - uye kutora chikamu nezwi, pasina kushandisa PC uye browser.
Zvitsva zvevatariri
Ehe, isu hatina kukanganwa nezve system administrator. Yakanyanya kuvandudzwa kuchengetedzeka uye kuita kwePBX. Zvekuti takagona ! Chimwe chinhu chinonakidza chev16 ibasa idzva - iyo 3CX Instance Manager, iyo inokutendera iwe kutonga maPBX ako ese kubva kune imwechete interface.
Zvichabatsira zvakanyanya kumakambani madiki kugamuchira iyo PBX kwete mugore, asi munharaunda pane yakajairwa Raspberry Pi 3B+ mudziyo, inodhura madhora makumi mashanu. Kuti tiite izvi, isu takadzikisa zvakanyanya CPU uye ndangariro zvinodiwa, uye takatangisa v50 pane isingaite isingaite yeRaspberry ARM zvishandiso uye yakachipa VPS maseva.
Iyo 3CX Instance Maneja inobvumidza iwe kubata nepakati pese akaiswa PBX zviitiko. Iyi ndiyo mhinduro huru yevanobatanidza - 3CX vanobatana uye vatengi vakakura. Iwe unogona kuisa zvigadziriso panguva imwe chete pane ese masisitimu, kutarisa mamiriro emasevhisi, kudzora zvikanganiso, sekushaikwa kwedhisiki nzvimbo. Iyo inotevera inogadziridza ichasanganisira manejimendi eSIP trunk uye zvishandiso zvakabatana kuburikidza ne3CX SBC sevhisi, kutarisa kwezviitiko zvekuchengetedza uye kuyedzwa kure kwemhando yeVoIP traffic.
Isu tiri kugara tichishanda pamatekinoroji ekuchengetedza kutaurirana kwemakambani. 3CX v16 inowedzera inonakidza chengetedzo chimiro - runyorwa rwepasi rose rweanofungidzirwa IP kero akaunganidzwa kubva kune ese akaiswa 3CX masisitimu munyika. Ipapo iyi rondedzero inotariswa (IP kero yakagoverwa iyo yakavharwa zvakatsiga) uye inotumirwa kumashure kune ese 3CX maseva, kusanganisira system yako. Saka, kudzivirira kwegore kunoshanda kune hacker kunoitwa. Ehe, ese akavhurika-sosi 3CX zvikamu zvinogadziridzwa kune ichangoburwa shanduro. Ndokumbira utarise kuti kushandiswa kwemasisitimu echinyakare ane mavhezheni ekare ezvikamu - database, web server, nezvimwe. zvakanyanya kuwedzera njodzi yekupinda. Nenzira, ikozvino iwe unogona kurambidza kupinda kune 3CX interface ne IP kero.
Pakati pezvimwe zvinokwanisika kune vatungamiri, tinocherechedza nhamba dzeRTCP protocol, iyo inobatsira mukutsvaga matambudziko nehutano hwekutaurirana; kukopa yekuwedzera - ikozvino inogona kugadzirwa sekopi yeiripo nekuchinja chete maparamita ekutanga. Iyo yese 3CX interface yakachinjirwa kune imwe-tinya editing, uye iwe unogona ikozvino kushandura kurongeka kweBLF zviratidzo nekungodhonza nekudonha.
Marezenisi nemitengo
Zvisinei nemitengo yagara ichikwanisika, takaidzokorora ichidzika. Iyo 3CX Standard edition yadonha mumutengo ne40% (uye iyo yemahara vhezheni yakawedzerwa kusvika masere ekufona panguva imwe chete). Zvakati zvachinja inowanikwa muzvinyorwa zvakasiyana. Saizi dzepakati rezinesi dzakawedzerwawo, izvo zvinokutendera iwe kuti usarudze yakanyanya kunaka PBX kugona kune rimwe sangano.
Marezinesi ekuwedzera saizi anotendera mutengi kuti asatenge rezinesi hombe, nekuda kwekuti hapasisina akakodzera epakati. Ziva kuti marezinesi epakati anongopihwa serezinesi repagore. Zvakare, marezinesi akadaro anogona kuwedzerwa chero nguva pasina icho chinonzi chirango - chete mutsauko chaiwo pakati pesimba unobhadharwa.
Iyo 3CX Standard edition ikozvino yakanyatsokodzera kumakambani madiki asingade Call Queues, mishumo kana kufona kurekodha. Makambani akadaro achabhadhara zvishoma zvishoma zvePBX; Mukuwedzera, Standard ye8 panguva imwe chete yekufona ikozvino yakasununguka zvachose. Ndapota cherechedza kuti yakaiswa Standard editions yePBX ine kiyi yekutengesa ichachinja kuPro kana uchivandudza kune shanduro 16. Kana iwe usingagutsikane neshanduko iyi, rega kusimudzira kusvika kuv16.
Zvimiro zvePro edition zvinoramba zvakafanana. Kune marezinesi madiki uye epakati, mutengo unoderedzwa ne20%! Kuvandudza kwakakosha - ikozvino paunogamuchira rezinesi nyowani (kiyi) kubva kune 3CX webhusaiti, ichashanda sePro edition kwemazuva makumi mana ekutanga. Iwe unotsanangura huwandu hwerezinesi iwe pachako! Izvi zvinobvumira mutengi uye mubatsiri kuti aedze zvizere ese maficha ePBX. Rangarira kuti uchienzaniswa neiyo Standard edition, React Pro inowedzera Kufona Queues, mishumo, kufona kurekodha, kubatanidzwa neHofisi 40 uye mamwe maCRM masisitimu.
MuEnterprise edition, tinoenderera mberi nekuwedzera maficha ayo makambani aishandisa kubhadhara odha yehukuru zvakanyanya. Semuenzaniso, isu tawedzera sarudzo yekudzivirira mushandi kudzima kurekodha kwehurukuro. Iyo inotevera-yakareba-yakakumbirwa sarudzo ndeyekufona routing muMitsetse neOperator Skills. Isu tinokuyeuchidza kuti chete 3CX Enterprise inotsigira yakavakirwa-mukati runhare failover cluster.
Kana tikataura nezve mutengo wakazara wevaridzi we3CX, - zvino zvave kuita purofiti , kunyanya zvichibva pamakore matatu. Rezinesi risingaperi rinodhura zvakafanana nemarezinesi matatu epagore, asi rezinesi rakadaro iwe unozodawo kwemakore maviri (gore rekutanga rinosanganisirwa mumutengo werezinesi risingaperi). Ndokumbira utarise kuti 2 uye 4 marezinesi anoenderana ave kuwanikwa chete semarezinesi epagore.
Zvekare, tinoda kukuyeuchidza kuti kunyoreswa kune zvigadziriso (zvinoenderana chete nemarezinesi asingaperi) yakakosha mari! Kunyangwe kungotenga zvitupa zveSSL uye yakavimbika DNS sevhisi ichave inodhura uye yakaoma kumisikidza pane kuvandudza kunyorera kwako. Pamusoro pezvo, kunyoreswa kunopa zvigadziriso zvekuchengetedza, zvitsva , sevhisi uye kodzero yekushandisa zvikumbiro zvemafoni (nemamwe mazwi, yakagadziridzwa nharembozha inogona kumira kushanda neiyo yekare PBX server).
Tichakurumidza kuburitsa v16 Gadziridza 1 iyo inosanganisira yakagadziridzwa yekuvandudza izwi nharaunda , iyo inogadzira zvinyorwa muC#. Pamusoro pezvo, pachave nekunatsiridzwa kwekutaura uye kutsigirwa kweSQL dhatabhesi kudzoreredza ruzivo rwekuonana kuburikidza neREST zvikumbiro.
v16 Kwidziridzo 2 inosanganisira yakagadziridzwa ine centralized monitoring yezvishandiso zviri kure (IP phones) kubva ku3CX management console (kusvika zana paSBC). Pachave zvakare nerutsigiro rwemamwe matekinoroji eDNS kurerutsa magadzirirwo eVoIP vanoshanda.
Zvimiro zvakarongwa kuti zvibatanidzwe mune inotevera inogadziridza: yakareruka gadziriso yefailover cluster (mu Enterprise edition), kupinda mabhuroka enhamba dzeDID mune server interface, itsva REST API ye automating inobuda kufona uye itsva KPI yekutarisa pani ye. call centre operators (Leaderboard).
Heino mhedziso yakadaro. , , shandisa!
Source: www.habr.com