Nezuro takaburitsa paHabré kune avo vanoda kunzwisisa ITSM - maitiro ekudzidza uye maturusi. Nhasi tinoenderera mberi nekutaura nezve nzira yekubatanidza ITSM mubhizinesi rekambani maitiro, uye ndeapi maturusi emafu anogona kubatsira neizvi.
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Chii chaunowana kubva pane izvi
Maitiro echinyakare ekutarisira IT madhipatimendi anonzi "resource-based" maitiro. Nemashoko akareruka, zvinosanganisira kutarisa kushanda nemasevha, network uye mamwe mahardware - "IT zviwanikwa". Kutungamirirwa nemuenzaniso uyu, dhipatimendi reIT rinowanzorasikirwa nehanya nezviri kuitwa nemamwe madhipatimendi, uye hazvibvi pane zvavanoda "mushandisi" uye zvinodiwa nevatengi vekambani, asi rinobva kune rimwe divi - kubva kune zviwanikwa.
Imwe nzira yeiyi nzira yeIT manejimendi ndeye ITSM (IT Service Management). Iyi inzira yebasa inoratidza kutarisa kwete tekinoroji uye Hardware, asi kune vashandisi (vanogona kunge vari vese vashandi vesangano nevatengi) uye zvavanoda.
sei vamiririri veBMM, nzira iyi inoita kuti zvibvirire kuderedza mari yekushandisa uye kuvandudza hutano hwemabasa anopiwa nedhipatimendi reIT.
Chii chinopa ITSM mukuita?
Iyo ITSM methodology inoita kuti IT department rive mupi webasa kune mamwe madhipatimendi esangano. Inomira kuve chinhu chekubatsira kuchengetedza hutano hweiyo IT zvivakwa: yega maseva, network uye maapplication.
Iyo kambani inogadzirisa masevhisi ainoda kugamuchira kubva kubazi reIT uye inoenda kune mutengi-mupi wemhando. Nekuda kweizvozvo, bhizinesi rinotanga kuburitsa zvarinoda zvemasevhisi, richigadzira matambudziko nematambudziko anotarisana nevashandisi. Uye iyo IT department pachayo inosarudza kuti ndeipi nzira yehunyanzvi yekugutsa izvi zvinodiwa.
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Kazhinji, zvivakwa zvekambani zvakakamurwa kuita masevhisi akasiyana anogadzirisa mamwe mabasa ebhizinesi. Kugadzirisa masevhisi aya, mapuratifomu esoftware anoshandiswa. Iyo inonyanya kuzivikanwa mumusika weITSM ndiyo ServiceNow cloud system. Kwemakore anoverengeka iye zvino muGartner quadrant.
Tiri mukati"» Isu tiri kuita mukubatanidzwa kweServiceNow mhinduro.
Isu tichakuudza nzira yekusangana nayo ITSM kubatanidzwa mukambani. Isu ticharatidza akati wandei mabhizinesi maitiro, otomatiki ayo anobvumidza iwe kukwidziridza basa reIT madhipatimendi. Tichazotaurawo nezve ServiceNow platform maturusi anokubatsira kuita izvi.
Pakutangira uye ndeapi maturusi aripo
. Iyi inzira ine basa rekuverengera midziyo yeIT mukati mehupenyu hwavo hwese: kubva pakutora kana kusimudzira kusvika pakunyora. IT assets mune iyi kesi inosanganisira akasiyana marudzi esoftware uye Hardware: maPC, malaptop, maseva, zvishandiso zvehofisi, zviwanikwa zveInternet. Automation of asset management inobvumira kambani kushandisa zviwanikwa zvakanyanya uye kufanotaura zvinodiwa.
Zvishandiso zviviri zveSevhisiNow zvinogona kubatsira nebasa iri: Discovery uye Mepu Service. Yekutanga inowana otomatiki zvinhu zvitsva (semuenzaniso, maseva akabatana netiweki yekambani) uye anoisa ruzivo pamusoro pawo mudura rakakosha (rinonzi. ).
Chechipiri, inotsanangura hukama pakati pemasevhisi uye zvinhu zvezvivakwa pakavakirwa masevhisi aya. Nekuda kweizvozvo, maitiro ese ari mudhipatimendi reIT uye kambani inova pachena.
Takataura nezve maitiro ekuita manejimendi uye kushanda neaya maviri maapplication mune yedu yekambani blog - pane yakadzama inoshanda gwara ipapo ( и ) Mariri takabata pamatanho ese ekushandisa: kubva pakuronga kusvika kuongororo.
. Iyi inzira, chikamu cheiyo optimization yeIT masevhisi kubva kune yehupfumi maonero. IT uye sangano rinoda kuunganidza ruzivo rwemari kuti unzwisise mufananidzo wakazara wemitengo uye mari.
Iyo ServiceNow Financial Management module inogona kukubatsira kuunganidza ruzivo urwu. Iyo inzvimbo imwe chete yekutonga uko vashandi vedhipatimendi reIT vanogona kuronga mabhajeti, kuteedzera mitengo yemhando dzakasiyana dzezviitiko uye kuburitsa invoice yemasevhisi (zvese kune mamwe madhipatimendi esangano uye kune vatengi vayo). Iwe unogona kuona kuti inotaridzika sei ServiceNow Financial Management chishandiso. Takagadzirirawo pamusoro pekushandiswa kwemaitiro ekugadzirisa mari - mairi tinoongorora matanho makuru.
. Chinangwa cheichi chiitiko ndechekutarisa IT zvivakwa zvezvikamu uye kuyera kuyera. Nyanzvi dzedhipatimendi reIT dzinofanirwa kunzwisisa kuti shanduko mukuita kwesevha kana network switch ichakanganisa sei kunaka kwemasevhisi anopihwa.
ServiceWatch service portal inogona kubatsira nebasa iri. Inounganidza ruzivo nezve zvivakwa ichishandisa iyo yatotaurwa Discovery module uye inovaka otomatiki kutsamira pakati pebhizinesi masevhisi neIT masevhisi. Isu takakuudza nzira yekuunganidza data nezve IT masisitimu uchishandisa Discovery . Takatogadzirira .
. Nzvimbo dzakadaro dzinopa vashandisi mukana wekuzvimiririra kugadzirisa matambudziko avo nesoftware kana Hardware, pasina kushandisa rubatsiro rwehunyanzvi hwekutsigira nyanzvi. Pane akati wandei sarudzo dzekuvaka mapotial akadaro - static ruzivo mabhesi, FAQs kana mapeji ane simba ane kugona kugamuchira zvikumbiro.
Takataura zvakadzama nezve marudzi emaportal mune imwe yapfuura .
Chishandiso chezita rimwe chete kubva kuServiceNow chinobatsira kugadzira akadai Service Portals. Kutaridzika kweiyo portal kwakagadziridzwa nemamwe mapeji kana majeti, pamwe nerubatsiro rweAngularJS, SCSS uye JavaScript maturusi ekuvandudza.
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. Iyi inzira yakavakirwa panzira dzinochinjika dzebudiriro. Vane zvakawanda zvakanakira (kuenderera mberi kwekusimudzira uye shanduko, kudzokorora), asi kupatsanurwa kwemapoka madiki evagadziri, rimwe nerimwe riri kuita purojekiti yaro, hazviwanzo kupa maneja chiono chemamiriro ese uye kufambira mberi.
Iyo ServiceNow Agile Development chishandiso inogadzirisa dambudziko uye inopa yepakati kutonga pamusoro pemaitiro ekusimudzira. Iyi nzira inofambisa maitiro ekubatana uye kutonga pamusoro pehupenyu hwese kutenderera kwekugadzira software: kubva pakuronga kuenda kukutsigira kweyakapedzwa system. Takakuudza kuti ungatanga sei kushanda neAgile Development tool .
Ehe, aya haasi ese maitiro anogona kugadzirwa uye otomatiki uchishandisa ITSM uye ServiceNow. Isu tinotaura nezve mamwe maficha epuratifomu pano - pane mukana ipapo zvakare kunyanzvi dzedu.
Zvishandiso zvinoenderana kubva kubhizinesi redu blog:
Source: www.habr.com