Zita rangu ndiDaria, ndiri muongorori wezvigadzirwa. Chigadzirwa chikuru chekambani yangu dhesiki rebasa, chikuva chegore chinogadzirisa maitiro ebhizinesi: semuenzaniso, kugadzirisa basa, kuchengetedza zvinhu zvakasiyana. Rimwe remabasa angu nderekutora chikamu muhurongwa hwekuunza chikuva chedu mumabhizinesi evatengi, nepo ini ndichifanira kunyura mune izvo zveimwe kambani zvakadzama sezvinobvira.
Ndinoda kukuudza kuti mumwe wevatengi vedu, iyo kambani yebasa reBrant, yakakwanisa sei kugadzirisa mabhizinesi akanyanya kushanda. Iyo kambani yakatendeukira kupuratifomu yedu apo nhamba yevatengi vayo, uye, maererano, zvikumbiro zvebasa, zvakatanga kukura nekukurumidza. Bhizinesi riri kushingaira kukura, rakanaka, chii chiri kubata? Icho chokwadi ndechekuti nhamba yemaitiro akafanana emaitiro ari kukura zvakanyanya, uye njodzi iyi haigone kurerutswa. Uye kunze, zvinova pachena kuti haugone kushandisa maturusi mamwe akashanda paive neashoma maapplication.
Unonzwika wakajairana here?
Saka, nyaya yeruponeso.
Zvaiva makambani ebasa shandisa kushanda kwepuratifomu yedu zvizere sezvinobvira, nekuti ivo vanoda kutaurirana nekukurumidza pakati pemapato akati wandei. Mativi aya ndeapi?
- Mutengimunhu ane chatyoka
- Service Manager, uyo anogamuchira chikumbiro, anogadza muiti uye anodzora kuita kwayo
- Mutungamiriri Injiniya, iyo inovimbisa kutonga pamusoro pemhando yebasa rinoitwa uye inopa rubatsiro rwehunyanzvi kana uchizadzisa zvikumbiro zvakaoma
- Sevhisi nyanzvi, ndiani achauya kuzogadzirisa dambudziko racho
Mashoko pamusoro pekambani "Brant"
- Masevhisi akapihwa: kugadzirisa uye waranti sevhisi yemidziyo, kuvaka uye kuisa basa; kuchenesa;
- Zvinopfuura 1000 zvivako zvebasa zviri muMoscow uye nzvimbo yeMoscow;
- Kune anopfuura makumi matanhatu ebasa nyanzvi pavashandi.
- Iyo kambani inobata zvinopfuura 4500 zvikumbiro pamwedzi.
- Isu tinoshandisa pseudonyms kuona vatengi vaBrant mune ino chinyorwa. Aya ndiwo: federal chain of grocery store - ngatitii "Polyanka"; maketani maviri emishonga - "Chiremba A" uye "Chiremba B"; nzvimbo dzebasa dzetelecom opareta "Op Mobile"; pamwe chete nenzvimbo dzinoverengeka dzekugadzira;
Imwe neimwe yemaketani makuru yakasimbirira kuti basa rese rekutsigira rekushandisa riitwe muzvirongwa zvavo zve accounting. Automation yekudyidzana inoshanda kune vese mutengi uye kambani yebasa, uye inoruramiswa mumunda weakazara masevhisi. Nekudaro, kana paine vatengi vanopfuura vaviri, basa rekambani yebasa mumapurogiramu akati wandei kamwechete rinogadzira matambudziko.
Zvainge zvaita sei KUSATI kwaiswa Service Desk
Iyo Polyanka network inoshandisa iyo 1C: MRO chirongwa; "Chiremba A" - inotumira zvikumbiro kuburikidza neIntraservice system; "Chiremba B" uye "Op Mobile" - kuburikidza neDesk ravo reSevhisi. Vatengi veOffline vanoendesa zvikumbiro kuburikidza neemail, mafoni, kana kunyange WhatsApp neViber.
Zvese zvakagamuchirwa zvikumbiro zvakaunganidzwa muExcel file. Nhamba yezvikumbiro panguva imwe chete inogona kudarika zviuru zvina - uye izvi zvinongoshanda chete, asi zvakakoshawo kuchengetedza nhoroondo yezvikumbiro zvakapedzwa.
Iyo pfupiso faira yakangotyisidzira kufa chero nguva, uye taifanira kugara tichigadzira makopi kuti tisarasikirwe nedhatabhesi rekushandisa. Kuunganidza zvikumbiro kubva kune ese masosi uye kuaendesa kuExcel faira kwakatora nguva refu isingagamuchirwe. Uye zvakare zvaive zvakafanira kutumira manyorero kune vatambi kuburikidza neSMS mameseji, email, Viber uye WhatsApp.
Muchiitiko ichi, chikumbiro chakatumirwa kune nyanzvi yebasa chinofanira kunge chine ruzivo rwakanyanya runodikanwa pakuitwa kwayo. Mushure mekupedza kunyorera, zvaive zvakafanira kuunganidza ruzivo nezve maitirwo uye mafoto mishumo. Uye kumwewo kuichengeta.
Mumwe anogona kufungidzira kuti zvakanga zvakaoma sei kugamuchirwa kwe-multi-channel, kurekodha uye kugoverwa kwezvikumbiro. Tichifunga kuti kambani iyi yaiwana vatengi vatsva kuti vashandire uye kuhaya nyanzvi dzakawanda, maitiro aya ainyanya kuda otomatiki uye kuwedzera pachena. Zvisinei, hazvibviri kuramba kushanda nezvikumbiro nenzira yakanakira mutengi, nokuti izvi zvinopiwa nemashoko echibvumirano.
Izvi zvinoreva kuti imwe yakasarudzika system inodiwa inobvumira:
- unganidza mabasa kubva kune ese mutengi masisitimu munzvimbo imwechete;
- gadzirisa zvikumbiro zvakagamuchirwa mumhando dzakasiyana;
- tumira zvikumbiro kune nyanzvi dzebasa neruzivo rwese rwunodiwa;
- kugamuchira mushumo pamusoro pekuita kwechikumbiro;
- chengetedza nhoroondo yeodha dzakapedzwa.
Uye panguva imwecheteyo, inofanira kunge yakanakira muiti - mushandi wemumunda ane foni chete naye senzira yekukurukurirana.
Zvinhu zvakazofamba sei mushure mekuunzwa kweDesk Rebasa
Mushure mekudzidza musika wezvigadzirwa zvesoftware, Brant akasarudza sisitimu yedu - iyo HubEx chikuva.
Danho 1: Uchishandisa Excel kupinza, data pazvinhu zvese zvakashumirwa zvakaendeswa kuchikuva (panguva yekutanga kwaive nevanopfuura mazana mapfumbamwe) - ikozvino ruzivo rwese rwunodiwa nezvechinhu chimwe nechimwe rwakachengetwa muwebhu pasipoti yechinhu: kero, geolocation pamepu, zvinyorwa zvehunyanzvi, vanobatika, nhoroondo yebasa. Zvese zvingadikanwa kuti upedze application nekukasira.
Danho rechipiri: - Kurodha maapplication muyakajairika system yakaitwa nekukurumidza. Ngenisa muHubEx system inoitika mukudzvanya kaviri, uye zvino zvikumbiro zvese zvechinhu chimwe nechimwe zvinounganidzwa munzvimbo imwechete. Imwe nzira yekuunganidza zvikumbiro kubva kune vatengi masisitimu ndeyekumisikidza nzira yekugamuchira zvikumbiro zvakananga neemail. Iyi sarudzo inowanikwawo papuratifomu.
Mhedzisiro: Brant dispatchers vanoona zvese zvikumbiro muchirongwa chimwe uye vozvigovera pakati pevashandi vemumunda.
Mumwe nemumwe mushandi ane foni muhomwe yake ine nharembozha inozivisa nezvechikumbiro chitsva chakapihwa. Uye mukushandisa pachayo, nyanzvi inoona rondedzero yazvino yezvikumbiro zvake:
Chinhu chakakosha: ikozvino kutaurirana kwese maererano nekushandisa kunoitwa kwete kuburikidza nekutaura parunhare kana kuburikidza nenhume pakarepo, asi zvakanyanya mukushandisa pachako.
Izvi zvinokubvumira kuchengetedza nhoroondo yechikumbiro, zvakajeka chikamu chekukurukurirana kune mumwe nomumwe wavo, uye iva nechokwadi chokuti hapana chakakosha chakarasika. Kondirakiti anogona kukumbira rumwe ruzivo nezve basa, kushuma kunonoka, kana kukoka mutori anodiwa kuhurukuro - semuenzaniso, imwe nyanzvi - akamboshanda chinhu ichi.
Iye zvino, kana uchiendesa chikumbiro kune imwe nyanzvi, ruzivo rwese rwunodiwa pane zviito zvekare runowanikwa kune mushandi mutsva.
Nokudaro, kuiswa kwedhesiki rebasa kwakabvumira Brant kusanganisa mapurojekiti ayo ose muhurongwa humwe. Mukuwedzera, maitiro echigadziro akatyisidzira kunyudza kambani akaderedzwa zvakanyanya: zvisinei nekuti huwandu hwezvinhu zvebasa hwakawedzera, pakanga pasina chikonzero chekuwedzera vashandi nevashandi vatsva kungovhara kuwedzera kwenhamba yemabasa akafanana.
Source: www.habr.com