inokubvumira kugadzirisa matambudziko akasiyana-siyana munzvimbo dzakasiyana uye nzvimbo dzebhizinesi. Ngatitarisei mienzaniso mishoma yekuti makambani anoronga sei kutaurirana nevatengi vachishandisa maturusi eVATS.
Nyaya 1. Kambani yekutengesa ine dhipatimendi rekutengesa uye chitoro chendaneti
Basa:
kuronga kugadziridzwa kwemafoni anogamuchirwa kubva kune vatengi kubva kumativi ese eRussia, pamwe nekugona kwekufona kwemahara uye kuodha kufona kudzoka kuburikidza neotomatiki fomu pawebhusaiti yemutengi wechitoro chepamhepo.
Nzvimbo iyi ine nhamba mbiri dzeguta dzakawanda-channel dzine kwaziso mbiri dzakasiyana uye nhamba ye8800 yevatengi vanobva kumatunhu.
Kufona ku8800 uye nhamba dzepasi dzinosvika kune dhipatimendi rekutengesa revanhu vashanu. Mudhipatimendi rekutengesa, algorithm yekugamuchira mafoni "Zvese kamwechete" inomiswa; vashandi vane mafoni etafura akaiswa, uye vanofona panguva imwe chete, sezvo zvakakosha kukambani kuti chero kufona kuitwe nekukurumidza sezvinobvira. .
Kufona kuchitoro chepamhepo inobatwa nemushandi akaparadzana. Kana iyo kambani ichiri kupotsa runhare, dhipatimendi rekutengesa rinogashira chiziviso nezve yakarasika kufona neemail kana Telegraph messenger, vobva vafona vodzoka.
Widget yekufona inoiswa pawebhusaiti yekambani, yakabatana neVATS; vatengi vanoodha kufona, uye mamaneja anovadaidza.
Nyaya 2. Mabhizinesi akati wandei akasiyana uye chimiro chebazi
Basa:
ronga runhare nemaseting ebazi rebhizinesi nekugona kudzora mafoni kure. Kubatanidza menyu ine nhamba pfupi dzemapazi akasiyana, mitsara yebhizinesi uye kuronga kufona kudzora nekurekodha kwehurukuro kuburikidza neMobile application.
Muzvinabhizimusi ane mabhizinesi maviri akasiyana: chitoro chekugadzirisa midziyo yemumba uye zvitoro zviviri zvepombi. Nhamba mbiri dzeguta dzine kwaziso dzakasiyana dzakabatana: imwe yemusangano uye imwe yezvitoro.
Pakufonera nhamba yechitoro, mutengi anokumbirwa kuti asarudze kuti chitoro chipi chokubatanidza nacho: βKuti ubatanidze kuchitoro chiri muna Slavy Avenue, 12, dzvanya 1, kuti ubatanidze kuchitoro mumugwagwa. Lenina, 28 press 2".
Kunyangwe iwo mabhizinesi ekugadzirisa uye ekutengesa asina hukama pakati peumwe neumwe, zviri nyore kuti muzvinabhizimusi azvidzore pane imwe nguva, tarisa mashandiro efoni yemakambani ese ari maviri kuburikidza neVirtual PBX nharembozha yekuona nhamba dzekufona uye kuteerera kufona. zvinyorwa.
Muridzi webhizinesi, kuburikidza neMegaFon Virtual PBX nharembozha, vatariri vanofona nhamba dzevashandi nemadhipatimendi, uye, kana zvichidikanwa, vanoteerera kurekodha kwehurukuro.
Nyaya 3. Zvitoro zvitatu zviduku zvepaIndaneti, mushandi mumwe anopindura mafoni
Basa:
kuronga masevhisi ekufona kubva kuzvitoro zvitatu, mumamiriro ezvinhu apo Administrator mumwe achapindura mafoni ese. Panguva imwecheteyo, kana uchigamuchira runhare, Administrator anofanira kunyatsonzwisisa kuti mutengi ari kufona papi.
Zvitoro zvidiki zvitatu: chimwe chinotengesa zvigadzirwa zvechikafu zvine hutano, chechipiri chinotengesa zvigadzirwa zveyoga, uye chechitatu chinotengesa tii dzekunze. Chitoro chega chega chine nhamba yacho nekukwazisa kwayo, asi mafoni ese anoenda kune imwe maneja IP desk foni.
Pane IP foni skrini, maneja anoona chitoro chiri kufona nemutengi. Izvi zvinokubvumira kugadzirira hurukuro usati watora foni.
Kana zvichidikanwa, maneja anogona kubva panzvimbo yebasa, mune izvo nhare dzichadzoserwa kunharembozha yake.
Nyaya 4. Kugadziriswa kwezvikumbiro zveveruzhinji nehutungamiri hweguta
Basa:
kuronga runhare mukutonga kweguta diki kuti rigamuchire uye rigadzirise zvikumbiro kubva kuhuwandu hwemabasa. Gadzirisa kunyoreswa kwezvikumbiro kuburikidza nekubatanidzwa neiyo dhorobha manejimendi ekurekodha masisitimu uye kukwidziridza nguva yekufona yevashandisi.
Vatungamiri veguta vanotambira zvikumbiro kubva kuruzhinji zvekuchengetedza kufambiswa kwemashoko mudzimba nemudzimba. Paunodaidza nhamba yakawanda-channel nhamba, izwi robhoti mubatsiri rinopindura, kuburikidza naro iwe unogona kugadzira otomatiki application kana kutarisa mamiriro ezvakambogadzirwa application nekupindura akati wandei mibvunzo, uye zvakare tarisa kero. Kana mubatsiri wezwi akatadza kugadzirisa nyaya yacho, inotumira otomatiki kufona kune boka revamiriri venzvimbo.
Nyaya 5. Mushonga. Sangano refoni mukiriniki ine maturusi ekudzora emhando yebasa revashandi
Basa:
kuronga telephony mukiriniki, iyo ichakubvumira kuti ugadzire maitiro anobudirira ekuongorora kunaka kwebasa revashandi pamafoni.
Zvakakosha kuti kiriniki ichengetedze hutano hwepamusoro, sezvinorayirwa nemaitiro ekukurudzira kuronga foni maererano neChirongwa cheHurumende yehutano hweRussia Nhamba 421 yeJune 28, 2013.
Kuyera kwevashandi vepamusoro kunobatsira kuwedzera kukurudzira vashandi, nekudaro kuchengetedza nekuwedzera chikamu chebasa.
Kiriniki yakabatanidza VATS yeMegaFon nenhamba yeguta uye yakaisa nhare yeIP panzvimbo yega yega yebasa. Paunenge uchidaidza nhamba yakajairika yakawanda-channel, mutengi anonzwa izwi rekukwazisa, uye kufona kunoenda kuboka revashandisi. Kana vashandi vakasapindura kufona, kufona kunoendeswa kune-basa mashifiti. Vatariri vekiriniki, kuburikidza neAkaunti Yavo Yega, vanotarisa nhamba dzekufona uye vanoteerera kutaurirana kwevashandi kuti vaone kunaka kwesevhisi uye kutarisa mashandisirwo eKPIs maererano nehuwandu hwemafoni akagadziriswa, akapotsa mafoni, zvikanganiso zvakaitwa uye basa revatengi kazhinji.
Nyaya 6. Diki runako salon. Munyori mumwe anotora mafoni ese uye anorekodha vatengi vese muCRM YCLIENTS
Basa:
otomatiki kugadzirisa mafoni, maodha uye data revatengi kuburikidza nekubatanidzwa kwefoni neCRM system murunako salon.
Iyo kambani yakabatanidza MegaFon's VATS nenhamba yepasi. Nhamba yacho ine kwaziso: "Mhoro, wadaidza rabhoritari yemifananidzo." Mushure meizvi, runhare rwunoenda kurunhare rwemunyori.
Sezvo kubatanidzwa neYCLIENTS kwakagadziriswa, nekufona kwega kwega kadhi remutengi rine zita uye imwe data inobuda pahwindo remunyori. Asati atombosimudza runhare, munyori anoziva arikufona uye anogona kunzwisisawo kuti mubvunzo ndewei. Uye kana mutengi akafona kekutanga, mutengi uye kadhi reodha rinogadzirwa otomatiki muCRM YCLIENTS.
Iyo yakasarudzika yekufona kune runako salon ndeyekuti dzimwe nguva hapana kana imwe chete kufona muawa, uye dzimwe nguva kune akati wandei kamwechete. Muzvirongwa zveVATS, munyori anogadzwa semushandi chete mubazi, saka kana munyori achitaura, vatengi "vanomira" mumutsetse vachimirira mhinduro yemutungamiriri uye vanoteerera mimhanzi. Kana munyori akasapindura kwenguva yakareba, pamasekondi makumi maviri mutengi anokumbirwa kudzvanya 20 uye odha yekufona zvakare. Munyori paanongopedza kufona, anobva angotambira runhare. "Zvino iwe uchave wakabatana neanonyoresa," anonzwa pane ruoko, mushure meiyo Virtual PBX inofonera mutengi.
Kana mutengi achifona kunze kwemaawa ebhizinesi, kufona kunotumirwa kumuchina wekupindura, uyo unobvunza mutengi kuti aende kune webhusaiti uye kusaina sevhisi panguva yakakodzera kuburikidza nefomu riri pawebhusaiti.
Nyaya 7. Basa remotokari nechitoro uye kugeza motokari
Basa:
kuronga runhare nenhamba imwe chete yezvikamu zvakasiyana zvebhizinesi uye nemaawa ekushanda akasiyana.
Iyo kambani ine nzvimbo dzakawanda dzekuita: kugadzirisa mota, kugadzirisa, chitoro chezvikamu zvemotokari, kugeza mota. A Virtual PBX ine nhamba yelandline yakabatana. Afonera nhamba iyi, mutengi anonzwa kwaziso, obva apinda muIVR voice menyu, kwaanokumbirwa kuti asarudze kuti ndeipi nyaya yaari kufonera: βKuti ubatanidze nesevhisi yemotokari, dzvanya 1, newachisi yemota. - 2, kuti ubatane nemushandisi, ramba uri pamutsetse." Nhare dzinoenda kunharembozha dzemadhipatimendi akakodzera. Kugeza mota chete kunovhurwa maawa makumi maviri nemana pazuva, saka mushure memaawa mafoni anotumirwa ipapo ipapo.
Kana nokuda kwechimwe chikonzero rimwe remadhipatimendi rikasatora foni, kwapera miniti kufona kunoenda zvakananga kunhare mbozha yemuridzi webasa remotokari. Zvakakosha kuti kambani isarasikirwa nemutengi mumwe chete!
Nyaya 8. Real estate agency
Basa:
kuronga telephony yekambani ine vashandi vanoshanda mumugwagwa - courier services, zvitoro zvepaIndaneti, mabasa ekutumira, masangano edzimba.
Iyo kambani ine nhamba yekushambadzira 8800, mafoni ayo anobatwa nemunyori. Isu tinoshandisa amoCRM. Realtors havatombove muhofisi; ivo vanoenda kune zvivakwa, imwe neimwe inopihwa kune yakatarwa nzvimbo yeguta. Vese vanoshandisa SIM makadhi emakambani, nhamba dzavo dzenhare dzinoratidzwa mukushambadzira.
Kana mushandi ari kutyaira uye asingakwanisi kupindura kufona, kufona kunoendeswa kune munyori muhofisi. Kana mutengi wenguva dzose akafonera hofisi, nhare yake inodzoserwa otomatiki kuna maneja akapihwa kwaari.
Munyori anogona kuendesa kufona kwemutengi kune realtor achishandisa nhamba pfupi.
Mafoni ese, anouya neabuda, anorekodhwa. Maneja anogara achiteerera kufona kwemaneja, anotarisisa kunaka kwebasa ravo, uye anopa zano pamunhu
hurukuro. Vakabudirira kuratidzira mafoni anotorwa uye anochengeterwa kudzidzisa vanotanga.
Mhosva 9. Advertising agency pauriri hwepasi
Basa:
kuronga kukurukurirana kwefoni pasi pevhu kana mune mamwe mamiriro ezvinhu umo, sekutonga, hazvibviri kushandisa nharembozha.
Mamaneja ezvekushambadza anofona akawanda anobuda. Ikoko kunenge kusiri kugamuchirwa panharembozha pauriri hwepasi, asi mamaneja anoshanda pakombuta uye anofona zvakananga kubva kubrowser kuburikidza neamoCRM. Mukuwedzera, iyo hofisi ine inotakurika SIP-DECT runhare yakabatana neVirtual PBX kuburikidza neInternet, iyo zvakare inobvumidza iwe kufona.
Nyaya 10. Kushandisa SMS
Isu tichatsanangura zvakasiyana nyaya dzekushandisa eSMS bhizinesi makadhi uye SMS kukumbira ruregerero.
Basa:
ronga otomatiki kutumira mameseji eSMS ane maneja ekufonera kana rumwe ruzivo.
Kambani inotengesa matayi nemavhiri inotumira kukumbira ruregerero kweSMS kune yakapotsa kufona neshoko rekodhi rekudzikisira. Chinangwa ndechekudzivirira mamiriro ezvinhu umo mutengi angave asingasviki kukambani uye anoedza kuisa odha kubva kuchitoro chinokwikwidza.
Iyo runako salon inotumira iyo yekutaurirana ruzivo rwemaneja, anogona kufonerwa kana paine chero dambudziko.
Iyo mota sevhisi inotumira marongero ayo kuburikidza neSMS kuitira kuti mutengi agone kuronga nzira.
Ngatienderere mberi kune mhedziso
Muchinyorwa ichi, takatsanangura mahombe niche makesi anoratidza kugona kwefoni kupihwa iyo Virtual PBX yakabatana. Zvinoenderana nenhamba, 30% yeakapotsa mafoni pasina kushandisa maturusi ekutarisa anoramba asina kutarisirwa. Kana uchibatanidza kuVirtual PBX, vashandi nevatengi vanogashira iri nyore kushandisa sevhisi, uye bhizinesi rinowana kuwedzera kweakavimbika vatengi base.
Mamwe ruzivo nezve mashandiro anoita MegaFon's Virtual PBX anogona kuwanikwa kubva .
Source: www.habr.com