Muverengi anodiwa! Isu hatigone kumirira kukuzivisa iwe kune imwe yakasarudzika uye inobatsira chimiro cheIT yedu manejimendi manejimendi system inoita kuti vashandisi vanoshanda nesimba vafare uye vane usimbe vanhu uye vasingafarire kusafara. Kuti uwane ruzivo tinokukoka iwe kukati.
Isu takatotaura zvakadzama nezve maficha ebudiriro (, ), Veliam uye zvakasiyana nezve munyaya dzakapfuura, zvichisiya dzinonakidza zvikuru nokuda kwepashure. Nhasi tichataura nezve kure kure kubatana kwevashandisi vese kumakomputa avo uye zviteshi, uye vashandi vehunyanzvi. rutsigiro kune vashandisi.
Maitiro aVeliam ekupa mukana wekure
Sechinyakare kune chigadzirwa chedu, iyo inotarisisa mukushanda ndeye nyore kuseta uye kushandisa. Chigadzirwa chacho chakagadzirira kushanda pakarepo mushure mekugadzirisa uye hachidi kugadzirisa kwekutanga uye kupedza.
Isu tinongopfuudza faira rimwe kumushandisi kuti abatanidze kune iri kure sosi. Kuti zvive nyore tinozvidaidza Veliam Connector. Iri ifaira rinogoneka, mushure mekutangisa iyo mushandisi anoisa zvitupa zvake uye anobatana kune kwakagadzirirwa mukubatanidza. Nheyo yekushanda inotsanangurwa zvakadzama muchikamu chechipiri chechinyorwa pamusoro pekuvandudzwa kwehurongwa.
Kubatana kunoitika kuburikidza negore redu uye hazvidi kumisikidza VPN, chiteshi chekufambisa, kana chero humwe hunyanzvi mhinduro dzakafanana. Isu tinorerutsira mushandisi pane iyi dambudziko. Tichakuudza zvakadzama kuti tingazvironga sei zvese.
Kusvika kure kwevashandi venguva dzose
Saka, ngatimbofungidzira kuti isu tine terminal server uko vashandisi vanobatana kuti vashande mu1C. Takaparadzana, tine komputa yeakaunzi uye gweta. Ivo havadi kushanda zvachose mune terminal, vachisarudza kubatanidza kure kumakomputa avo ebasa muhofisi.
Isu tinofanirwa kupa ese mapoka evashandisi vane kure kure kune zviwanikwa. Isu tinoenda kumutengi weVeliam, kubva kunodzorwa sisitimu. Enda kune Remote Access chikamu uye gadzira zvinodikanwa zvinongedzo.
Zvese zviri nyore kwazvo. Kuti ugadzire hukama huri kure, zvakakwana kutsanangura sevha yekutarisa iyo iyo yekubatanidza ichaitwa uye kero yeiyo terminal server. Inofanirwa kuve netiweki inowanikwa neiyo monitoring server.
Iwe haufanirwe kutsanangura password, sezvo mushandisi acharamba achiisa zvitupa zvake zvakananga pane server pachayo panguva yeRDP yekubatanidza. Muchiitiko ichi, password inodzikamisa kutanga kwekubatanidza kuburikidza negore, ichipa imwe chengetedzo yekubatanidza.
Chimwe chekuwedzera chinobatsira ndechekuti iwe unogona pakarepo kudzikamisa iyo yechokwadi nguva yetsika yekubatanidza panguva yekugadzira. Semuenzaniso, mushandisi anoenda kuzororo uye anoda kukwanisa kubatanidza kure kana zvichidikanwa. Iwe pakarepo unoseta iyo yekubatanidza nguva yechokwadi kusvika kumavhiki maviri. Unogona kushandura izvi chero nguva, kana kudzima zvachose kupinda uye nzira yekudimbudzira inomira kushanda.
Mushure mekugadzira chinongedzo, iwe unongoda kudhawunirodha "shortcut" kuti uishandise uye woipfuudza kune vese vashandisi veiyo terminal.
A "shortcut" ifaira rinogoneka, mushure mekutangisa iro mushandisi anobatanidza kune terminal. Zvinoita seizvi.
Remote mushandisi kubatana
Kune vashandisi vekupedzisira, nzira yekudimbudzira inogona kunge yakafanana, sezvo ichibatanidza kune imwechete server. Vashandi vega vega vanofanirwa kugadzira mapfupi mapfupi ekubatanidza kumakomputa avo.
Sezvaunogona kuona, zvose zvinoitwa nyore sezvinobvira. Mushandisi haadi kugadzirisa chero chinhu pakombuta yake. Kwete chete izvi hazvitakure komputa yake yepamba kana laptop nesoftware yekunze, asi zvakare haafanire kubvunza chero munhu kuti abatsire kuseta.
Basa rekure neVeliam rinowanikwa kune vashandisi vane chero komputa neInternet kuwana. Tiri kugadzirira kuburitsa chinongedzo cheMacOS inoshanda sisitimu munguva pfupi iri kutevera. Parizvino inongowanikwa yeWindows OS.
Nhamba ye "shortcuts" inogona kugadzirwa kuti isvike kure haina muganhu. Ndiko kuti, unogona kushandisa mashandiro aya zvachose pasina muripo. Isu tinokuyeuchidza kuti iyo sisitimu inoshanda paSaaS musimboti, uye mitengo inoenderana nehuwandu hwema network akawedzerwa kune monitoring uye HelpDesk system vashandisi. 50 mauto uye vashandisi vanosanganisirwa muhurongwa hwemahara.
Kusvika kure kumaseva
Isu takatotaura muchinyorwa nezve kutarisa kuti iwe unogona sei nyore uye nekukurumidza kubatana kune inotariswa server. Muchirevo chechinyorwa chino, izvi zvakakodzerawo kutaurwa.
Yakanaka yekubatanidza yakarongeka kwete yevashandisi chete, asiwo yevashandi vehunyanzvi. rutsigiro. Kana iwe wakambotaura magwaro ekubatanidza kure kune michina iri munzvimbo yekutambira, iwe unozokwanisa kubatana zvakananga kubva kuVeliam mutengi. Zvese zvaunofanirwa kuita kudzvanya pane iyo host, iyo inozotanga kubatana.
Remote connection kune server
Remote yekuwana sevha inorongwawo zvakananga kubva pane chiitiko, icho chinogadzirwa otomatiki kana chinokonzeresa kubva kune chekutarisa system chinotanga. Pazasi pane muenzaniso wekuti izvi zvinotaridzika sei mukuita.
Remote yekubatanidza kune server kubva kune application
Wakamboona kurerukirwa kwakadaro kupi zvako, kwakarongwa nekupfava kwakafanana? Hatisi. Tinokuyeuchidza kuti iwe unogona kuedza zvese izvi mashandiro emahara.
Batsira dhesiki system
Ngatitarisei zvakaparadzana kuHelpDesk system, iyo, pamwe nekukurumidza kuwana kure, kusanganisira kune komputa kubva kune application, inoita kuti Veliam system ive chigadzirwa chakazara chekutonga iyo yese IT zvivakwa.
Kune iyo HelpDesk system, iwe unofanirwa kugadzira vashandi vehunyanzvi kuburikidza nemutengi. rutsigiro uye vashandisi vehurongwa. Iyo yekupedzisira inogona kuwedzerwa otomatiki kubva kuAD. Kugovera kuwanikwa kwezvikumbiro uye mapurojekiti evashandi vehunyanzvi. tsigiro inoshandisa chikamu-chakavakirwa kuwana modhi ine inochinjika marongero.
Semazuva ese, iyo sisitimu inoisa simbiso pakureruka uye nyore kushandisa kune vakajairwa vashandisi. Mushure mekuwedzera kuhurongwa, anogamuchira email ine chinongedzo kuHelpDesk.
Hapana login kana password inodiwa. Pinda zvakananga kuburikidza neiyi link. Iwe unogona zvakare kuchengetedza nzira yekudimbudzira kudesktop yako mutsamba, iyo yaunogona kushandisa kupinda muhurongwa.
Iyo yekushandisa yekugadzira interface iri nyore uye ipfupi. Hapana chekuwedzera, asi zvese zvaunoda zviripo. Mushandisi anofara.
Hapana chikonzero chekudzidza chero mirairo. Saizvozvowo, tech. tsigiro haidi kuanyora. Munhu anongotevera chinongedzo uye anobva agadzira application. Mune ramangwana, iwe uchagamuchira ruzivo rwese pamusoro payo neemail.
Kushanda nerutsigiro rwehunyanzvi nezvikumbiro
Ipapo iyo application inoenda kune tech. rutsigiro, apo mushandi ane kodzero dzekuwana dzakakodzera anotanga kushanda nayo.
Attention! Mukana unonakidza. Tsigiro inogona kukurumidza kubatana kumushandisi kuburikidza neVNC kubva pachikumbiro, kana ese ari maviri akaiswa muhurongwa. Mushandi ane sevha, iyo tech. rutsigiro - muoni. Semazuva ese, kubatana kunoitika kuburikidza neVeliam gore, saka hapana chikonzero chekugadzirisa chero chinhu chekuwedzera chekubatanidza network.
Kubatanidza zvakananga kubva kune application
Uye zvakare, kune yakajairwa seti yekugona kweiyo yekare HelpDesk system. Unogona kunyorera:
- kumirira kwenguva yakati;
- close;
- change artist;
- kutamira kune imwe purojekiti;
- nyora meseji kumushandisi;
- batanidza faira, nezvimwe.
Heano mamwe mashoma anobatsira maficha asingawanikwe kwese kwese, asi panguva imwe chete iwo anowedzera mukana wekushandisa chaiko:
- Iwe unogona kugovera application kune mumwe muiti uye kunyorera kune shanduko pairi kuitira kuti uzive zvimwe zviri kuitika.
- Mushandi anoshanda nechikumbiro anogona kuratidza chimiro Performed. Mushandi wega wega anogona kunge aine tag imwechete yakadaro. Uchishandisa mashandiro aya, unogona kutarisa basa revashandi vako uye kuziva nezvemabasa avo avari kushanda nawo panguva ino.
Tinokuyeuchidza kuti pamusoro pezvikumbiro zvevashandisi, iyo HelpDesk system inosanganisira zviitiko zvinogadzirwa zvoga nemonitoring system kana zvinokonzeresa zvatanga. Takataura pamusoro peizvi zvakadzama mu .
Nekudaro, imwe system inovhara ese ese mushandisi sevhisi uye zvivakwa, izvo, iwe unoona, zviri nyore. Edza uzvionere wega.
Kuisa uye kutumira hakutore kupfuura maminetsi gumi. Iko hakuna zvirambidzo pachirongwa chemahara, kunze kwenhamba yevatenzi nevashandisi vehurongwa. Mutero wemutero we10 mauto kana vashandisi wakakwira zvakanyanya, izvo zvinokutendera kuti utarise zvizere zvese pasina mari yekuwedzera. Uchazvifarira zvechokwadi.
Source: www.habr.com