Ngatitaurei nezve matatu mabasa anogona kubatsira ITSM kugadzirisa: kusimudzira manejimendi, kuchengetedza data, uye optimization yemaitiro kunze kwemadhipatimendi eIT.
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Software Development Management
Makambani mazhinji anoshandisa nzira dzinochinjika seScrum. Kunyangwe mainjiniya kubva kuAxelos vanogadzira ITIL nzira vanovashandisa. Kumhanya kwemavhiki mana kunobatsira boka kuona mafambiro uye kugovera zviwanikwa zvevanhu zvine hungwaru. Asi masangano akati wandei ari kusangana nematambudziko ekufamba kuti agare akasimba. Icho chokwadi ndechekuti pasina kugadziridzwa kukuru kwekufambiswa kwebasa, sprints uye zvimwe zvikamu zveagile methodologies hazvishandi kana kusashanda. Apa ndipo panouya ITSM kuzonunura, uye kunyanya software yekuvandudza manejimendi masisitimu.
Ivo vanopa mukana wekudzora zvirinani kutenderera kwehupenyu hwakazara hwechishandiso: kubva kune prototype kuenda kusunungurwa, kubva kukutsigira kusvika kuburitswa kwezvigadziriso. SDLC (Software Development Lifecycle) masevhisi anogona kukubatsira kubata software yekuvandudza. Maturusi akadai esoftware anotendera iwe kusanganisa akati wandei nzira dzekusimudzira kamwechete (taura, mapopoma emvura uye scrum) uye kurerutsa kuchinjika kwevashandi kana vachitamira kune agile. Mapuratifomu anoita kuti zvikwanisike kuita misangano yezuva nezuva uye kukurukura basa rakarongwa. Iwe unogona zvakare kuchengetedza chigadzirwa chekumashure pano.
Semuenzaniso, chishandiso cheSDLC chinoshandiswa nemumwe wevanopa lottery hombe muAustralia. Iyo sisitimu inobatsira vagadziri vekambani kutonga hurongwa hwavo uye kutarisa kupera kweanopfuura mazana mana emabasa akasiyana.
Kudzivirirwa kweruzivo rwemunhu
Gore rino, European regulators Faindi ye200 zviuru zveeuro yakatemerwa kambani yeDanish fenicha. Izvo hazvina kukurumidza kudzima data yega yevatengi vangangosvika mazana mana ezviuru - maererano neGDPR, yavo kwete kupfuura zvinodiwa pazvinangwa zvekugadzirisa. Zvakaringana nekutyora kwakafanana kune imwe yeLithuanian yekubhadhara masevhisi - iyo mari yakasvika 61 zviuru zveeuro.
ITSM, inova iyo IT Infrastructure Management (ITOM) sevhisi, ichakubatsira iwe kudzivirira zvikanganiso zvakadaro uye kugadzirisa maitiro ebasa. Nerubatsiro rwayo, kambani inogona kuendesa uye kuzadza dhatabhesi yekumisikidza manejimendi (CMDB). Inokubvumira kuti utarise hukama huri pakati pezvimwe zvikamu zvezvivakwa. Izvi zvinoita kuti zvive nyore kuwana zvikanganiso mumabhizinesi maitiro uye kutarisa kuti data rakachengetwa rinoshandiswa sei.
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ITOM iri kutoitwa nenhamba huru yemasangano. Muenzaniso ungave KAR Auction Services. Iyo kambani yakamisa CMDB - inoita basa reimwe sosi yeruzivo nezve zvese zviitiko zvine chekuita neIT zvivakwa uye data ine ruzivo nezvevatengi nevatengesi vemotokari. Iyo yekumisikidza manejimendi dhatabhesi yakabatsirawo kufambisa mafambiro ebasa pane imwe yenhandare yendege yeToronto. Inobatsira kutarisa mashandiro emasisitimu eruzivo ane chekuita nekushanda kwevatyairi cheki-in counter uye shongwe dzekudzora.
Kugadziridzwa kwemaitiro ebhizinesi kunze kweIT
Pakutanga, maitiro eITSM aishandiswa kubata hurongwa hweIT hwesangano. Nekudaro, ivo vakakurumidza kuwedzera kupfuura madhipatimendi ehunyanzvi. Semuenzaniso, pane zviitiko apo ServiceNow otomatiki chikuva chakashandiswa .
Iyo ITSM methodology iri kuitawo kushanda nesimba mumarabhoritari esainzi uye maindasitiri makuru. Semuenzaniso, ITSM maitiro anoshandiswa paCERN. Nerubatsiro rwavo, laboratori inogadzirisa zvinhu uye nyaya dzekudzivirira moto, inotarisa mamiriro ezvivakwa uye zvimiro, pamwe nemakwara nemapaki munharaunda yayo. Kune zviitiko zvakafanana muRussia - imwe yemiti mikuru yekugadzira muchina inoshandisa ITSM nzira. Mwedzi mitanhatu yapfuura, nyanzvi dzakagadzira zviitiko zvekugadzirisa zviitiko mukati mebhizinesi uye vakaronga Service Desk.
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Maererano nekudzidza kwegore rapera (), umo vaongorori vakaongorora vamiriri vemazana akawanda ekutanga uye masangano makuru, 52% yemakambani ari kuita ITSM kunze kwemadhipatimendi eIT, kubva ku38% makore mashanu apfuura. Nyanzvi dzinofanotaura kuti kana chimiro ichi chikaramba chichiwedzera, munguva pfupi iri kutevera kusanganiswa kwemavara "IT" kunogona kunyangarika zvachose kubva pazita rokuti ITSM.
Chii chimwe chekuverenga pamusoro pemusoro weHabrΓ©:
Source: www.habr.com