Vashandi havadi software nyowani - vanofanirwa kutevera kutungamira kana kunamatira kumutsara wavo?

Software leapfrog ichakurumidza kuve chirwere chakajairika chemakambani. Kushandura imwe software kune imwe nekuda kwechinhu chidiki chese, kusvetuka kubva kune tekinoroji kuenda kune tekinoroji, kuedza nebhizinesi mhenyu ndiko kuve kwakajairika. Panguva imwecheteyo, hondo chaiyo yevagari vemo inotanga muhofisi: bato rekupokana nekuita rinoumbwa, vatsigiri vari kuita basa rekupandukira kurwisa hurongwa hutsva, vasori vari kusimudzira nyika itsva yakashinga nesoftware nyowani, manejimendi kubva kumotokari ine zvombo. iyo corporate portal iri kutepfenyura nezverunyararo, kushanda, KPIs. Chimurenga kazhinji chinopera mukukundikana zvachose kune rimwe divi.

Isu tinoziva zvinenge zvese nezvekuita, saka ngatiedzei kufunga kuti tingashandura sei shanduko kuita shanduko uye kuita kuti kuitisa kuve kunobatsira uye kusarwadza sezvinobvira. Zvakanaka, kana zvirinani tichakuudza zvaunogona kupinda mukuita.

Yakanaka kuona kwevashandi kugamuchirwa kwesoftware nyowani. Source - Yandex.Images

Vanachipangamazano vekune dzimwe nyika vaizotanga chinyorwa ichi seizvi: "Kana iwe ukapa vashandi vako mhando software inogona kuvandudza basa ravo, kuve nehunhu hwekuita basa, kutorwa kwechirongwa chitsva kana hurongwa hunoitika nega." Asi isu tiri muRussia, saka nyaya yevashandi vanofungira uye vane mhirizhonga yakakosha. Shanduko yechisikigo haishande, kunyangwe iine software shoma senge messenger yekambani kana softphone.

Ko makumbo edambudziko anobva kupi?

Nhasi, kambani yega yega ine zoo yese yesoftware yakaiswa (isu tinotora iyo general kesi, nekuti mumakambani eIT huwandu hwesoftware hwakapetwa kaviri kana katatu, uye matambudziko ekugadzirisa anopindirana zvishoma uye akanyatsojeka): hurongwa hwekutarisira mapurojekiti, CRM/ERP, email vatengi, vatumwa pakarepo, corporate portal, nezvimwe. Uye izvi hazvisi kuverenga chokwadi chekuti kune makambani umo kunyange shanduko kubva kubrowser kuenda kubrowser inoitwa neboka rese pasina kusarudzika (uye kunewo zvikwata zvakavakirwa paInternet Explorer Edge). Kazhinji, pane akati wandei mamiriro ayo chinyorwa chedu chinogona kubatsira:

• Pane maitiro ekutanga otomatiki eimwe boka remabasa: yekutanga CRM/ERP iri kuitwa, portal yekambani iri kuvhurwa, hurongwa hwekutsigirwa kwehunyanzvi huri kuiswa, nezvimwewo;
• imwe software inotsiviwa neimwe nekuda kwechimwe chikonzero: kusashanda, zvitsva zvinodiwa, kuyera, shanduko yebasa, nezvimwe;
• ma module eiyo iripo system ari kuvakwa nekuda kwezvinangwa zvekusimudzira nekukura (semuenzaniso, kambani yakavhura kugadzirwa uye yakafunga kuchinja kubva RegionSoft CRM Professional pamusoro RegionSoft CRM Enterprise Plus nekushanda kwakanyanya);
• Iyo huru interface uye inoshanda software yekuvandudza iri kuitika.

Ehe, iwo maviri ekutanga makesi akanyanya kuomarara uye akajairwa mukuratidzwa kwavo, teerera zvakanyanya kwavari.

Saka, usati watanga kushanda neboka (avo vakatofungidzira kuti pachava nekuchinja munguva pfupi), edza kunzwisisa kuti zvikonzero chaizvo zvekuchinja software ndezvipi uye kana iwe uchibvumirana kuti kuchinja kwakakosha.

• Chirongwa chekare chakaoma kushanda nacho: inodhura, isingaite, isingashande, haichasviki zvaunoda, haina kukodzera chiyero chako, nezvimwe. Ichi ndicho chinangwa chinodiwa.
• Mutengesi akamira kutsigira sisitimu, kana tsigiro negadziridzo zvakashandurwa kuita nhevedzano isingaperi yemvumo uye kubvisa mari. Kana mari yako yakawedzera zvakanyanya, uye mune ramangwana vanovimbisa kuwedzera zvakanyanya, hapana chekumirira, iwe unofanirwa kucheka. Hongu, hurongwa hutsva huchadhurawo mari, asi pakupedzisira kugadzirisa kunodhura zvishoma kudarika kutsigirwa kwakadaro.
• Kuchinja software ndiko kuda kwemunhu mumwechete kana boka revashandi. Semuenzaniso, CTO inoda kudzoserwa kumashure uye iri kutsvaga kuti paunzwe hurongwa hutsva, hunodhura - izvi zvinoitika mumakambani makuru. Mumwe muenzaniso: maneja weprojekiti anotsigira kushandura Asana kuita Basecamp, ipapo Basecamp kuenda kuJira, uye yakaoma Jira kuita Wrike. Kazhinji kazhinji vavariro bedzi yokutama kwakadaro ndeyokuratidzira basa ravo rakabatikana ndokuchengeta nzvimbo yavo. Mumamiriro ezvinhu akadaro, zvakakosha kuziva chiyero chekudiwa, vavariro uye kururamisa uye, sekutonga, nechisarudzo chakasimba chekuramba kuchinja.

Isu tiri kutaura nezve zvikonzero zvekuchinja kubva kune imwe software kuenda kune imwe, uye kwete nezve yekutanga otomatiki - chete nekuti otomatiki chinhu chakakosha. Kana kambani yako ikaita chimwe chinhu nemaoko uye nemaitiro asi ichigona kuve otomatiki, uri kungopambadza nguva, mari uye, pamwe, yakakosha data yekambani. Automate it!

Ungayambuka sei: kusvetuka kukuru kana ingwe yakagwadama?

Mukuita kwepasirese, pane nzira nhatu huru dzekuchinjira kune itsva software uye kuchinjira kwairi - uye dzinoita sedzakakodzera kwazvo kwatiri, saka ngatirege kudzorera vhiri.

Big Bang

Kugamuchirwa uchishandisa nzira ye "Big Bang" ndiyo yakanyanya kuoma inogoneka shanduko, kana iwe ukaisa zuva chairo uye uchiita kutama kwakapinza, uchidzima software yekare 100%.

Плюсы

+ Wese munhu anoshanda mune imwechete sisitimu, hapana chikonzero chekuwiriranisa data, vashandi havafanirwe kutarisa maviri ekubatanidza kamwechete.
+ Kureruka kune maneja - kutama kumwe, basa rimwe, rutsigiro rwehurongwa.
+ Shanduko dzese dzinogoneka dzinoitika pane imwe nguva panguva uye dzinoonekwa nekukasira - hapana chikonzero chekusiyanisa chii uye muchikamu chipi chakakanganisika chibereko, kukurumidza kwekusimudzira, kutengesa, nezvimwe.

Минусы

-Inoshanda zvinobudirira chete nesoftware yakapusa: chats, corporate portal, vatumwa vekare. Kunyangwe email inogona kutotadza, tisingataure masystem manejimendi, CRM/ERP uye mamwe masisitimu akakomba.
- Kutama kunoputika kubva kune yakakura sisitimu kuenda kune imwe kunozokonzera bongozozo.

Chinhu chinonyanya kukosha kune rudzi urwu rwekushandura kune imwe nzvimbo yebasa kudzidzisa.

Parallel Kumhanya

Parallel adaptation kune software inzira yakapfava uye yakawanda yepasirese yeshanduko, umo nguva inotarwa panguva iyo ese maviri masisitimu achashanda panguva imwe chete.

Плюсы

+ Vashandisi vane nguva yakakwana yekujairira software nyowani vachikurumidza kushanda mune yekare, tsvaga kufanana, uye unzwisise pfungwa nyowani yekudyidzana neiyo interface.
+ Kana paine matambudziko kamwe kamwe, vashandi vanoramba vachishanda muhurongwa hwekare.
+ Kudzidziswa kwemushandisi hakuna kuomarara uye kazhinji kwakachipa.
+ Iko hakuna kuita kwakashata kubva kuvashandi - mushure mezvose, ivo havana kunyimwa maturusi avo emazuva ese kana nzira yekuita zvinhu (kana otomatiki ikaitika kekutanga).

Минусы

- Matambudziko ekutonga: tsigiro yeese masystem, data kuwiriranisa, kuchengetedza manejimendi mune maviri maapplication kamwechete.
- Maitiro ekuchinja anotambanuka asingagumi - vashandi vanoona kuti vasara nekusingaperi, uye vanogona kuwedzera kushandiswa kweiyo yakajairika interface zvishoma.
- Mushandisi Kuvhiringidzika - Iwo maviri mainterface ari kuvhiringa uye akonzeresa mashandiro uye data kukanganisa.
- Mari. Iwe unobhadhara kune ese masystem.

Phased Adoption

Nhanho-ne-nhanho kugadzirisa ndiyo yakapfava sarudzo yekuchinja kune itsva software. Shanduko inoitwa ichishanda, mukati menguva dzakatarwa uye nedhipatimendi (semuenzaniso, kubva munaChikumi 1 isu tinowedzera vatengi vatsva chete kune itsva CRM system, kubva munaChikumi 20 tinoita kutengeserana muhurongwa hutsva, kusvika Nyamavhuvhu 1 tinotamisa makarenda. uye nyaya, uye neGunyana 30 tinopedza kutama irondedzero yakaoma kwazvo, asi kazhinji yakajeka).

Плюсы

+ Shanduko yakarongeka, mutoro wakagovaniswa pakati pevatariri uye nyanzvi dzemukati.
+ Kuwedzera kufunga uye kwakadzama kudzidza.
+ Hapana kuramba kuchinja, nekuti kunoitika zvinyoro-nyoro sezvinobvira.

Минусы - inenge yakafanana neyeshanduko inofambirana.

Saka zvino, kungochinja zvishoma nezvishoma?

Mubvunzo une musoro, unobvuma. Sei uchiwana zvimwe zvinonetsa kana iwe uchigona kugadzira purogiramu uye kuita maererano nehurongwa hwakajeka? Kutaura zvazviri, hazvisi zvinhu zvose zviri nyore.

• Kuoma kwesoftware: kana tiri kutaura nezve yakaoma software (semuenzaniso, CRM system), ipapo chikamu chekugadzirisa chinonyatsokodzera. Kana iyo software iri nyore (nhume, corporate portal), saka yakakodzera modhi ndipo paunozivisa zuva uye kudzima software yekare pazuva rakatarwa (kana uine rombo rakanaka, vashandi vanowana nguva yekuburitsa ruzivo rwese rwavanoda. , uye kana iwe usingaverenge rombo rakanaka, saka unofanirwa kupa otomatiki inodiwa data kubva kune yekare system kuenda kune itsva, kana nehunyanzvi zvichigoneka).
• Iyo dhigirii yengozi yekambani: iyo riskier yekuitwa, iyo inononoka inofanira kunge iri. Kune rimwe divi, kunonoka kunewo njodzi: semuenzaniso, uri kuchinjika kubva kune imwe CRM system kuenda kune imwe, uye panguva yekuchinja unomanikidzwa kubhadhara kune ese ari maviri, nekudaro uchiwedzera mutengo uye mutengo wekushandisa iyo itsva system, iyo zvinoreva kuti nguva yekubhadhara yakawedzerwa.
• Nhamba yevashandi: Big Bang haina kukodzera kana iwe uchida kuyera uye kugadzirisa akawanda mushandisi profiles. Kunyangwe paine zviitiko apo yekupedzisira-yekukurumidza kuita iri pundutso kukambani hombe. Iyi sarudzo inogona kunge yakakodzera masisitimu anoshandiswa nevashandi vazhinji, asi anogona kunge asina zvinodikanwa nekuti kugadzirisa hakufanirwe. Asi zvakare, iyi ihombe huru yevashandisi vekupedzisira uye yakakura nhanho-ne-nhanho basa reiyo yakafanana IT sevhisi (semuenzaniso, kubhadharisa kana kuwana system).
• Zvimiro zvekushandiswa kwesoftware yakasarudzwa (kudzokorora, nezvimwewo). Dzimwe nguva kuita kunotanga nhanho-ne-nhanho - ine zvinodiwa kuunganidza, kukwenenzvera, kudzidziswa, nezvimwe. Semuyenzaniso, CRM system inogara ichiitwa zvishoma nezvishoma, uye kana mumwe munhu akakuvimbisa "kuita uye kugadzirisa mumazuva matatu kana kunyange maawa matatu" - rangarira chinyorwa ichi uye kunzvenga masevhisi akadaro: kuisirwa ≠ kuita.

Zvekare, kunyangwe kuziva iwo akanyorwa paramita, munhu haagone kutora imwe nzira kana imwe. Ongorora nharaunda yako yekambani - izvi zvichakubatsira iwe mose kunzwisisa chiyero chesimba uye kuona kuti ndeipi modhi (kana musanganiswa wezvimwe zvezvinhu zvavo) zvakakunakira.

Agents of influence: chimurenga kana shanduko

Chinhu chekutanga chaunofanirwa kuterera kune vashandi vanozokanganiswa nekuitwa kwesoftware nyowani. Chaizvoizvo, dambudziko ratiri kufunga iye zvino nderemunhu, saka kuongorora maitiro evashandi hakugone kudziviswa. Tatotaura mamwe acho pamusoro apa.

• Vatungamiri vekambani vanosarudza kuti software nyowani inogamuchirwa sei. Uye iyi haisi iyo nzvimbo yekutaura kwekusimudzira uye hurukuro dzinopisa - zvakakosha kuratidza chaizvo kudiwa kwekuchinja, kuratidza pfungwa yekuti uku kungosarudza chishandiso chinotonhorera uye chiri nyore, zvakafanana nekutsiva yekare laptop. Chikanganiso chikuru che manejimendi mumamiriro ezvinhu akadaro ndechekugeza maoko avo nekuzvibvisa ivo pachavo: kana manejimendi asingadi otomatiki yekambani, nei zvichifanira kufarira vashandi? Iva mukuita.
• Vakuru veDhipatimendi (mamaneja emapurojekiti) inhengo yepakati iyo inofanirwa kutora chikamu mune zvese maitiro, kutonga kusagutsikana, kuratidza kuda uye kushanda kuburikidza nekupikiswa kwese kwevaunoshanda navo, uye kuitisa yemhando yepamusoro uye kudzidziswa kwakadzama.
• IT sevhisi (kana system administrators) - pakutanga kuona, idzi ndidzo shiri dzako dzekutanga, dzinonyanya kuchinjika uye dzinochinjika, asi ... kwete. Kazhinji, kunyanya mumakambani madiki uye epakati, system system anopikisa chero shanduko (kusimbisa) kweiyo iyo infirture, uye izvi hazvina kukodzera kururamisa kwehunyanzvi, asi kusimbirira uye kusava nebasa. Ndiani pakati pedu asina kutsvaga nzira dzekudzivisa kuita basa? Asi izvi ngazvirege kukanganisa kambani yese.
• Vashandisi vekupedzisira, sekutonga, vanoda kushanda zvakanaka uye zviri nyore kune rumwe rutivi uye, sevamwe vanhu vapenyu, vanotya kuchinja. Nharo huru kwavari ndeyekutendeseka uye iri nyore: sei isu tichiunza / kuchinja, ndeipi miganho yekutonga, basa richaongororwa sei, chii chichachinja uye ndedzipi njodzi (nenzira, munhu wese anofanira kuongorora njodzi - kunyangwe tiri vatengesi CRM masisitimu, asi isu hatiite kutaura kuti zvese zvinogara zvichifamba zvakanaka: kune njodzi mune chero maitiro mukati mebhizinesi).
• "Zviremera" mukati mekambani vatsigiri vanogona kukanganisa vamwe vashandi. Izvi hazvireve hazvo kuti munhu ane chinzvimbo chepamusoro kana ruzivo rwakakura - mune yekushanda nesoftware, "chiremera" chinogona kunge chiri chepamusoro chekuziva-zvose uyo, semuenzaniso, akaverengazve Habr uye anotanga kutyisidzira. munhu wose pamusoro pekuti zvinhu zvose zvichava zvakaipa sei. Anogona kunge asina kana chinangwa chekuparadza kuita kana shanduko - kungoratidza-kunze uye mweya wekupokana - uye vashandi vanomutenda. Iwe unofanirwa kushanda nevashandi vakadaro: tsanangura, mubvunzo, uye mune zvakanyanya kuoma nyaya, ratidza mhedzisiro.

Pane resipi yepasirese yekutarisa kuti vashandisi vanotya chaizvo chimwe chinhu kana kuti vane boka paranoia rinotungamirwa nemutungamiri ane ruzivo. Vabvunze nezvezvikonzero zvekusagutsikana, nezvekunetseka - kana ichi chisiri chiitiko chega kana maonero, nharo dzichatanga kudururwa mushure me 3-4 kujekesa mibvunzo.

Zvinhu zviviri zvakakosha zvekubudirira kukunda "resistance movement".

1. Ipa kudzidziswa: mutengesi uye zvemukati. Ita shuwa kuti vashandi vanonyatsonzwisisa zvese, vakazvigona uye, zvisinei nedanho ravo rekudzidziswa, vakagadzirira kutanga kushanda. Chimiro chinosungirwa chekudzidziswa chakadhindwa uye mirairo yemagetsi (mirau) uye zvinyorwa zvakazara pane system (vanozviremekedza vatengesi vanoiburitsa pamwe nesoftware uye vanoipa mahara).
2. Tsvaga vatsigiri uye sarudza vanofurira. Nyanzvi dzemukati uye vekutanga vanotora ndiyo yako yekutsigira sisitimu, zvese kudzidzisa nekubvisa kusava nechokwadi. Sezvo mutemo, vashandi pachavo vanofara kubatsira vavanoshanda navo uye kuvazivisa kune itsva software. Basa rako nderekuvazorodza kwenguva pfupi pabasa ravo kana kuvapa bhonasi yakanaka yebasa ravo idzva.

Chii chaunofanira kuteerera?

1. Vashandi vanokanganiswa sei nekuchinja? (Zvichida, kana mangwana vakagadzira chirongwa chitsva che accounting, Mwari vakurambidza kupinza mhino yako mudhipatimendi re accounting nevakadzi vanopfuura makumi mashanu uye vape zano rekuchinja kubva ku50C, haubude uri mupenyu).
2. Yakawanda sei mafambiro ebasa achakanganiswa? Chinhu chimwe chete kuchinja mutumwa mukambani yevanhu zana, chimwe chinhu ndechokushandisa hurongwa hutsva hweCRM, hunobva pane zvakakosha mukambani (uye izvi hazvisi chete kutengesa, semuenzaniso. kushandiswa kweRegionSoft CRM muzvinyorwa zvepamusoro zvinobata kugadzirwa, imba yekuchengetera zvinhu, kushambadzira, uye mamaneja epamusoro avo, pamwe nechikwata, vanovaka otomatiki bhizinesi maitiro).
3. Kudzidziswa kwakapihwa uye padanho ripi?

Iko chete shanduko ine musoro muhurongwa hwekufunga kwekambani

Chii chichachengetedza shanduko/kuitwa kwesoftware nyowani?

Tisati takuudza kuti ndeapi mapoinzi achakubatsira iwe kuenda kune software nyowani, ngatikwevera pfungwa dzako kune imwe pfungwa. Pane chimwe chinhu chisingafanirwe kuitwa - hapana chikonzero chekumanikidza vashandi uye "kuvakurudzira" nekuvanyima mabhonasi, zvirango zvekutonga uye zvekuranga. Izvi hazvizoiti kuti nzira yacho ive nani, asi mafungiro evashandi anowedzera kuipa: kana vakasundira, ipapo pachava nekutonga; Kana vakakumanikidza, zvinoreva kuti havaremekedze kufarira kwedu; Kana vakazvimanikidza nechisimba, zvinoreva kuti havavimbe nesu uye nebasa redu. Nokudaro, tinoita zvose nenzira yakarongeka, yakajeka, inokwanisa, asi pasina kumanikidzwa kana kumanikidzirwa kusingakoshi.

Iwe unofanirwa kuve uine hurongwa hwekuita hwakadzama

Zvimwe zvese zvinogona kunge zvisipo, asi panofanira kunge paine chirongwa. Uyezve, chirongwa chinogadziriswa, chakagadziridzwa, chakajeka uye chisingadzivisiki, panguva imwe chete chinowanikwa pakukurukurirana uye pachena kune vese vanofarira vashandi. Hazvibviri kutaurirana nenzira yekuraira kuti kubva 8am kusvika 10 am pane feat, uye na16:00 kune hondo neEngland; zvakakosha kuona hurongwa hwese nenzira.

Urongwa uhwu hunofanirwa kuratidza zvinodikanwa zvevashandi vanozove vashandisi vekupedzisira - nenzira iyi mushandi wega wega anonyatsoziva chaanoda chimiro uye panguva ipi yaachakwanisa kuishandisa. Panguva imwecheteyo, chirongwa chekushandura kana kuita hachizi chimwe chemhando isingachinjiki monolith; zvinofanirwa kusiya mukana wekupedzisa hurongwa uye kushandura hunhu hwayo (asi kwete muchimiro chekusingaperi kwerukova rwekugadzirisa uye "zvitsva" zvitsva. uye kwete muchimiro chekuchinja nguva dzose mune yakatarwa).  

Chii chinofanira kunge chiri muchirongwa?

1. Mamiriro makuru ekuchinja (matanho) - chii chinoda kuitwa.
2. Detailed transition points pachikamu chimwe nechimwe - maitirwo acho.
3. Mapoinzi akakosha uye kushuma pamusoro pawo (kuyananisa kwemaawa) - kuti chii chakaitwa chichayerwa sei uye ndiani anofanirwa kunge ari panzvimbo yekutonga.
4. Vanhu vane mutoro vanhu vaunogona kutendeukira kwavari uye kubvunza mibvunzo kubva kwavari.
5. Mazuva ekupedzisira ndiwo kutanga uye kupera kwechikamu chimwe nechimwe uye maitiro ese akazara.
6. Maitiro akakanganiswa - ndedzipi shanduko dzichaitika mumabhizinesi maitiro, chii chinoda kuchinjwa pamwe nekuita / shanduko.
7. Ongororo yekupedzisira ndeye seti yezviratidzi, metrics kana kunyange subjective ongororo iyo inobatsira kuongorora kuita / shanduko yakaitika.
8. Kutanga kwekushanda ndiro zuva chairo apo kambani yese ichabatana neyakagadziridzwa otomatiki maitiro uye kushanda muhurongwa hutsva.

Takasangana nemharidzo dzevashandisi umo mutsara mutsvuku izano: shandisa nechisimba, furatira maitiro, usataure nevashandi. Isu tinopesana nemaitiro aya, uye heino chikonzero.

Tarisa mufananidzo uri pazasi:

A mbeva itsva, kiibhodhi itsva, furati, motokari, uye kunyange basa zvinhu zvinonakidza, zvinofadza, zvimwe zvacho zvinotobudirira. Uye mushandisi anoenda kuYandex kuti aone kuti angajaira sei uye kugadzirisa. Nzira yekupinda mufurati itsva uye kunzwisisa kuti ndeyako, vhura pombi kekutanga, inwa tii, enda kunorara kekutanga. Nzira yekuenda sei kuseri kwevhiri uye kuita shamwari nemotokari itsva, yako, asi kusvika ikozvino mutorwa. Itsva software munzvimbo yebasa haina kusiyana nemamiriro ezvinhu anotsanangurwa: basa remushandi harizombofi rakafanana. Naizvozvo, ita, gadzirisa, ukure nesoftware nyowani inoshanda. Uye iyi ndiyo mamiriro ezvinhu atinogona kutaura: kurumidzai zvishoma nezvishoma.

Source: www.habr.com