Nei uchida yakakosha software yerutsigiro rwehunyanzvi, kunyanya kana iwe uchitova nebug tracker, CRM uye email? Hazvigoneki kuti ani zvake akafunga pamusoro peizvi, nokuti makambani angangodaro ane simba rakasimba rekutsigirwa ane hurongwa hwekubatsira kwenguva yakareba, uye vamwe vose vanotarisana nezvikumbiro zvevatengi uye zvikumbiro "pamabvi," somuenzaniso, kushandisa email. Uye izvi zvakazara: kana pane zvikumbiro zvevatengi, zvinofanirwa kugadziriswa uye kuchengetwa kuitira kuti parege kuva "chikumbiro chakavharwa uye chakakanganwa", "chikumbiro chakakanganwa uye chakavharwa", "chikumbiro chakarembera mumamiriro ekujekeswa kwemashoko kwemwedzi 7" , "chikumbiro chakarasika", " oh, ndine urombo" (sarudzo yepasirese yezviitiko zvese zvekutadza kubata chikumbiro - kunge kukanganisa kwevanhu). Takazove kambani yeIT yakabva pakudiwa kwetiketi system kusvika pakugadzirwa kweiyi system chaiyo. Kazhinji, tine nyaya uye tichakuudza iwe.
Mugadziri weshangu asina shangu
Kwemakore gumi nematatu tanga tichigadzira chirongwa cheCRM chinova "zvese zvedu": chekutanga, kusimudzira mureza uko kune mamwe ese masoftware anotenderera, uye chechipiri, ine vanopfuura zviuru zvitanhatu nevatengi ... Pano zvakakodzera kumisa rondedzero. uye nekuona kuti kune yedu isiri yakakura kwazvo timu yekutsigira uye mainjiniya kune zviuru zvitanhatu zvevatengi, vamwe vacho vane matambudziko, mibvunzo, zvikumbiro, zvikumbiro, nezvimwe. - iyi ndiyo tsunami. Isu takaponeswa neyakajeka mhinduro sisitimu uye yedu CRM, umo isu takagadzirisa zvikumbiro zvevatengi. Nekudaro, nekuburitswa kweRegionSoft CRM 13, takatanga kuona kuwanda kwevashandi uye isu taida yakatsaurwa, yakapusa, yakavimbika mhinduro senge AK-6000, kuitira kuti mainjiniya nemamaneja ebasa revatengi vasapinda pasi petsoka dzeumwe neumwe. system, uye kadhi yemutengi haina kukura pamberi pemeso evanoshanda navo vakashamisika.
Isu takatsvaga musika, takapfuura neRussia uye tikatumira kune dzimwe nyika ne "desk" uye "-support" mumazita. Kwaive kutsvaga kunonakidza, panguva yatakaona zvinhu zviviri:
- Iko hakuna mhinduro dzakareruka mumusimboti, kwese kune boka remabhero uye muridzo watakatove nawo muCRM, uye kutenga yechipiri CRM kune CRM mutengesi kunenge kunoshamisa;
- Isu tisingatarisiri takazadzwa nekunzwira tsitsi kune vasiri-IT makambani: dzinenge dzese software dzakadai dzakagadzirirwa IT uye makambani madiki kubva kune dzimwe nzvimbo anofanirwa kubhadharisa mari yekushanda uye kusaishandisa, kana kusarudza kubva kune yakatetepa mutsara wesoftware (iyi kwete 100+ CRMs kwauri) Pamusika!). Asi vazhinji vevatengi vedu vakaita chaizvo!
Yave nguva yekuvhara mabhurawuza ako uye kuvhura IDE yako. Sezvinowanzoitika muIT, kana iwe uchida software iri nyore, ita wega. Isu takagadzira: gore-yakavakirwa, yakapusa uye yakapusa application iyo inogona kuiswa mune chero browser mumaminetsi mashanu, uye inogona kudzidziswa muhafu yeawa nainjiniya, musikana wekutengesa, kana mushandi wekufonera-mushandi chero qualification inogona kushanda nebrowser. Aya ndiwo matangiro atakaita .
Kuvhurwa kwehunyanzvi kwakaitika mwedzi wapfuura, uye vatengi vedu vakatozvitenda sechishandiso chiri nyore kwazvo chinogona kutsiva mamwe chiteshi. Asi zvinhu zvekutanga kutanga.
Imhando ipi yesoftware?
Essence iri nyore uye iri pachena sezvinobvira: mukudzvanya kwakati unogadzira portal yekambani yako, nyoresa vashandisi vako (vashandi vekutsigira) pairi, gadzira bvunzo (fomu iro vatengi vako vanozadza kana vachigadzira zvikumbiro) uye. .. zvaitwa. Iwe unogona kuisa chinongedzo kune chekutsigira portal (dhesiki rekubatsira) pawebhusaiti yako muchikamu chekutsigira, tumira kune vatengi, utumire iyo online chat pawebhusaiti, iratidze pamasocial network, nezvimwe. Kana vatengi vadzvanya pane chinongedzo, ivo vanonyoresa uye vosiya chikumbiro chavo, vachiratidza ese anodiwa paramita. Vashandi vanogamuchira chikumbiro uye vanotanga kugadzirisa dambudziko remutengi. Vashandi vanoona matikiti ese munzvimbo imwechete yekufona (mutafura huru), uye vatengi vanongoona avo chete.
Izvo zvakare zvinogoneka kubatanidza iyo portal zvakananga kune yako webhusaiti se subdomain. Semuenzaniso, kana webhusaiti yako iri "romashka.ru", saka iwe unogona kugadzirisa yekupinda kune technical support portal kuburikidza neurl "support.romashka.ru" kana "help.romashka.ru". Izvi zvichave zviri nyore kune vatengi vako, nekuti havazodi kurangarira nezve imwe sevhisi ine url "support.zedline.ru/romashka".
Ngatitarisei pane interface
Pa ZEDline Support desktop pane tafura ine zvikumbiro iwe unogona kuona zvikumbiro zvako (somuenzaniso, maneja anogona kuona basa remushandisi chero upi zvake kana vese vanoshanda panguva imwe chete) uye zvikumbiro zvine imwe kana imwe mamiriro. Pachikumbiro chega chega, munhu ane mutoro anopihwa kubva pakati pevashandisi. Paunenge uchishanda pane chikumbiro, vashandisi vanogona kugovera basa pane chikumbiro kune vamwe vashandisi. Administrator anogona kudzima application kana zvichidikanwa.
Fomu rekunyorera rinotaridzika seizvi. Iwe unoisa mazita nemhando dzeminda iwe pachako muchikamu chezvirongwa. Mune mugadziri, unogona kugadzirisa minda yefomu remibvunzo sezvinodiwa nezvinodiwa nevatengi vako zvikumbiro, uchishandisa zvinhu zvakataipa, senge: tambo, mavara mazhinji, zuva, nhamba, nhamba inoyangarara, bhokisi rekutarisa, nezvimwe semuenzaniso. , kana iwe uchishumira zvimwe kana midziyo, mumubvunzo unogona kutsanangura minda inodiwa "Equipment Type" uye "Serial Number" kuti uone pakarepo chinhu maererano nemubvunzo uri kubvunzwa.
Iyo yakapedzwa application ine ruzivo rwese rwakaiswa nemutengi. Mushure mekugamuchira chikumbiro, maneja anopa tikiti kune anoshanda, anotanga kugadzirisa chikumbiro. Kana kuti mushandisi anoona chikumbiro chakagamuchirwa uye, achiziva miganhu yekugona kwake, anochigamuchira kuti ashande akazvimiririra.
Mune fomu rekunyorera, unogona kubatanidza mifananidzo uye zvinyorwa zvinodikanwa kugadzirisa dambudziko remutengi (vese mutengi nemushandisi vanogona kuzvibatanidza). Nhamba yakawanda yemafaira mutikiti uye saizi yekubatanidza inogona kuiswa muzvigadziro, izvo zvinokubvumira kuti udzore kushandiswa kwedhisiki nzvimbo, iyo imwe yezviyero zvechirongwa chemutero chakasarudzwa.
Kukurukurirana kwakapfava kunoitwa mukati mekushandisa, uko shanduko yemamiriro pachikumbiro inoratidzwa, uye tsamba pakati pemutengi nemushandisi inoitwa - sezvakaratidzwa neruzivo, dzimwe nguva yakareba kwazvo. Zvakanaka kuti ruzivo rwese rwakachengetwa, unogona kukwidza kwariri kana paine matambudziko, zvichemo, zvichemo kubva kuna maneja kana kuendesa tikiti kune mumwe anoshanda.
Kune vashandisi mune portal Kune mhando mbiri dzekodzero: Administrator uye Operator. Mamaneja anogona kugadzirisa sisitimu, kugovera nyowani uye kubvisa vashandi vakasiya basa, kutonga kunyoreswa, kushanda nemugadziri, nezvimwe. Vashandi vanogona kushanda nezvikumbiro, nepo vese vatariri nevashandisi vanogona kuona uye kutora chikamu mubasa pane zvese zvikumbiro muhurongwa.
Wese mushandisi akanyoreswa pane portal ane account yake. Ngatitarisei account yemutungamiriri, nekuti inosanganisira ese mabasa uye ine yakanyanya kurongeka.
Nekumisikidza, mubvunzo wemibvunzo une minda miviri; iwe unowedzera imwe yese nekusarudza rudzi rwemunda kubva pane rondedzero. Minda yemubvunzo inogona kuitwa yekumanikidza kana sarudzo kuti mutengi azadze. Mune ramangwana, tinoronga kuwedzera huwandu hwemhando dzemunda, kusanganisira zvichienderana nezvido zvevashandisi veZEDline Support portal.
Izvo zvinofanirwa kucherechedzwa kuti mugadziri webvunzo anongowanikwa muzvirongwa zvakabhadharwa. Vashandisi ve "Mahara" mutero (uye izvi zviripo zvakare) vanogona chete kushandisa yakajairwa mibvunzo ine minda kuratidza musoro uye kutsanangura dambudziko rakavatuma kuti vabate rubatsiro rwehunyanzvi.
Parizvino, muzviverengero unogona kuona dhayagiramu imwe chete yesimba rehuwandu hwezvikumbiro, asi mune ramangwana tinoronga kuwedzera zvakanyanya iyi dashboard, ichizadza nehunyanzvi hwekuongorora.
Mabasa ekubhadharisa anowanikwa muchikamu cheKunyoresa. Iyo inoratidza yakasarudzika account account, mutero uye nhamba yevashandisi pairi (), zuva rekupedzisira rekunyorera, chiyero chazvino chinoratidzwa. Chero nguva, kubva pane iyi interface unogona kushandura mutero, shandura nhamba yevashandisi, wedzera kushandiswa kwebasa, uye uwedzere chiyero chako. Muchikamu che "Transactions", vatungamiri vanogona kuona zvose zvakatengeswa zvakaitika: kubhadhara, kuchinja kwemitero, kuchinja kwenhamba yevashandi, kubhadhara kwekubhadhara.
Mune zvigadziriso unogona kutsanangura email kune otomatiki zviziviso. Kunyangwe izvi hazvidiwi. Nekusagadzika, kero yakabatana yesevhisi ichashandiswa kutumira zviziviso. Nekudaro, kana iwe uchida kuti vatengi vako vagamuchire zviziviso pachinzvimbo chako, unofanirwa kuseta email account. Kubva kune iyi kero izvo zviziviso nezve mamiriro ekugadzirisa dambudziko zvichatumirwa kune vatengi vako - nenzira iyi havazonetse vashandisi nevashandi vekutsigira, asi mirira chiziviso (zvakanaka, kana kuona chimiro chebasa ravo mukati. iyo portal interface ) Mushandisi uye vanoita basa vanogona kuziviswa nezve mameseji matsva mukati metikiti uye nezve shanduko yemamiriro etikiti, kana kudzima zviziviso zvakadaro.
Zvakare mune zvigadziriso iwe unogona kudzora huwandu huripo dhisiki nzvimbo, iyo yazvino dhatabhesi, isa iyo yakanyanya saizi yedatabase uye huwandu hwehuwandu hwemafaira mutikiti. Izvi zvinodikanwa kuitira kuti ive nechokwadi chekuti vhoriyamu yekuchengetedza yakapihwa pasi pemutero inoshandiswa.
Iwe unogona zvakare kugadzirisa sumo yegwaro remibvunzo, iyo inozoratidzwa pamusoro pemubvunzo paunenge uchigadzira tikiti. Mukutanga, unogona kuratidza mitemo yekugadzira tikiti, kuratidza nguva yebasa rekutsigira kana nguva yakatarwa yekupindura kwemushandisi kune tikiti, tenda mushandisi nekubata kana kuzivisa mushandirapamwe wekushambadzira. Muzhinji, chero chaunoda.
Masevhisi ekubatanidza neRegionSoft CRM anopihwa kune vese vatengi mahara uye anoitwa nenyanzvi dzekambani yedu pane turnkey base (yeVIP mutero). Basa ririkuenderera mberi kugadzira API yekubatanidza nemamwe masevhisi uye maapplication.
Isu tiri kugara tichivandudza yedu , tine zvakawanda zvakasara shure uye tichafara kuona mazano ako, zvishuwo uye kunyange kushoropodza.
Isu tinonzwisisa kuti panguva yekutanga panogona kuve nekushoropodzwa kwakawanda kubva kune vangangove vashandisi uye vanhu vanopfuura, asi isu tinovimbisa kuti imwe neimwe yezvaunotaura ichatariswa nekutarisisa.
Zvingani?
Kana iri mutemo wemitero, iyi ndiyo yakajairwa SaaS chirongwa, matatu akabhadhara mutero zvichienderana nehuwandu hwevashandisi, huwandu hwe disk nzvimbo uye software sarudzo (kubva pa850 rubles pamushandisi pamwedzi) + kune mutero wemahara kune mumwe anoshanda ( yakakodzera kune vanozvimiririra, mabhizinesi ega ega uye nezvimwe).
Isu tinozivisa kukwidziridzwa kubva Nyamavhuvhu 1 kusvika Gunyana 30, 2019: pakubhadhara kwekutanga kuakaundi yako yega, 150% yemari yakabhadharwa inozoiswa kumari yako. Kuti ugamuchire bhonasi, unofanirwa kuratidza kodhi yekushambadzira "Tanga" nenzira inotevera: "Kubhadhara kweZEDline Tsigiro sevhisi (yekusimudzira kodhi <Kutanga>)" Avo. pakubhadhara kwe1000 rubles. 1500 rubles ichaverengerwa kune yako chiyero, iyo iwe yaunogona kushandisa kumisa chero masevhisi ebasa.
Sei iyo dhesiki rekubatsira iri nani pane dzimwe sarudzo?
Chiitiko chinoratidza kuti kune mazhinji madiki uye epakati mabhizinesi mabhizinesi, nzira chete yekugadzirisa zvikumbiro zvevatengi ndeye email. Kunyangwe kana bhizinesi rakaita CRM system, iyo tsamba ichiri kugadzira cheni huru dzetsamba dzinogadzirisa matambudziko evatengi. Maketani akatyoka, akarasika, akadzimwa, anorasikirwa nekuenderana nekamwe kutumira kukanganisa, nezvimwe. Asi tsika yatakapiwa kubva kumusoro...
Chii chakanaka nezve system yekurekodha uye kutonga zvikumbiro zvevatengi?
- Iyo iri nyore maererano neiyo interface uye ine chete minda uye zvemukati zvaunoda. Izvo hazvizosanganise kushambadzira kwemutengi wako, kwaziso dzezororo, mibvunzo yekunze, nezvimwe. Ruzivo chete nezve kukosha kwetikiti, kwete kunyangwe masiginecha ekambani.
- Iyo sisitimu yekugadzirisa zvikumbiro zvemushandisi ine inoshanduka-shanduka yekuisa pamberi pemabasa: panzvimbo yemaforodha nematagi, pane zviri nyore uye zvinonzwisisika zvimiro zvaunogona kusefa dziva rese rezvikumbiro. Nekuda kweizvi, mabasa anogadziriswa zvinoenderana nedanho rekutanga uye hapazovi nemamiriro ezvinhu apo matambudziko madiki gumi agadziriswa, uye basa rakakosha rinorasika mumutsara.
- Zvese zvikumbiro zvinounganidzwa munzvimbo imwechete yekukumbira, uye vashandi havafanire kumhanyisa pakati peinterfaces nemaakaundi. Ingopa chinongedzo kune yako ZEDline Tsigiro portal pane ese mutengi touchpoints.
- Zviri nyore kushandura mushandisi, uyo achakwanisa kuona nhoroondo yese yetsamba kubva panguva iyo basa rakapihwa. Mukuwedzera, zviri nyore kugadzirisa matambudziko evatengi anoda kubvunzana nevaunoshanda navo. Cheni uye nguva yekutumwa zvakaderedzwa zvakanyanya.
- Kushandisa mutengi mhinduro system kune hunyanzvi pane kushandisa email kana social media posts. Vatengi vane mukana wekudzora kufambira mberi kwebasa, uye hapana kunetseka nezvekuti email yavo ichavhurwa nekukurumidza sei. Kune zvakare chinhu chepfungwa pabasa: iyo kambani inotonhorera zvekuti inopa yakaparadzana chishandiso chekutsigira vashandisi.
Vatengi havana hanya zvachose nezvinoitika mukati mekambani yenyu. Vanongofunga nezvematambudziko avo, uye vanoda rubatsiro rwemhando yepamusoro uye nekukurumidza. Uye kana isingakurumidze, zvino inodzorwa - unoda kunzwa kwakakwana kuti vashandi vebasa rekutsigira havana kuenda kunonwa tii, asi vari kushanda padambudziko. Iyo sisitimu yekushanda nezvikumbiro zvevatengi inobatsira zvakanyanya neizvi. Uye nesoftware yakapusa uye yakajeka, nhamba yezvikumbiro zvakagadziriswa inowedzera, kuneta kwevashandi kunoderera, uye kambani inotaridzika yazvino.
Source: www.habr.com