Kuongororwa kwerunhare uye kutsvaga muCRM mu3CX CFD, WP-Live Chat Support plugin, Android application update.

Mumavhiki mashoma apfuura takaunza akati wandei anonakidza ekugadzirisa uye chimwe chigadzirwa chitsva. Zvese izvi zvigadzirwa zvitsva nekuvandudza zvinoenderana ne3CX's policy yekugadzira inosvikika yakawanda-channel call centre yakavakirwa paUC PBX.
  

3CX CFD yekuvandudza - Poll uye Tsvaga zvikamu muCRM

Iyo yazvino kuburitswa kwe3CX Call Flow Designer (CFD) Yekuvandudza 3 yakagamuchira chikamu chitsva cheSyvey, icho chinobvumira mushandisi asina hunyanzvi hwekugadzira chirongwa kugadzira otomatiki nharembozha. Kuti ugadzire ongororo, shandisa iyo inooneka component configuration wizard.

 

Kusvika parizvino, kugadzira ongororo dzenhare mu3CX kwaida kuti mugadziri agadzirise akati wandei eCFD zvikamu uye ozvibatanidza pamwe neC # kodhi. Nekukumbira kwevashandisi, isu takagadzira yakagadzirira-yakagadzirwa Survey chikamu chine zvinotevera kugona:

• Anotaura mameseji akajairwa, sekukwazisa asati atanga ongororo uye chiziviso kana ongororo yapera.
• Inobvunza mibvunzo yemhando dzakasiyana: "Hongu / Kwete", "ipa chiyero kubva / kuenda" uye inogona kungorekodha mhinduro yezwi.
• Inounganidza mhinduro dzevanyoreri mufaira reCSV, ichiwedzera rumwe ruzivo kana zvichidikanwa.

Zvakare mukuburitswa kutsva kweCFD kune chikamu Kutsvaga muCRM (CRM Lookup). Iyo inokutendera kuti utore data kubva kuCRM system yakabatana ne3CX. Iyo CRM pachayo inobatana ne3CX semazuva ese - mune 3CX manejimendi interface. Iyo data yakawanikwa nekuda kwechikumbiro inotamiswa kuti iwedzere kugadziriswa neCFD izwi application.

Muenzaniso wakajairika wekushandisa chikamu:

1. Kana runhare rwunopinda rwaitwa, munyoreri's Caller ID inotumirwa kuCRM.
2. Kana mutengi ane ID yeCaller yakadai awanikwa, chikumbiro chinotora kubva kuCRM nhamba yekuwedzera yemaneja akapihwa mutengi uyu.
3. Iyo CFD application inogamuchira iyo nhamba yekuwedzera uye inotamisa kufona (uchishandisa Transfer chikamu) kune yekuwedzera maneja.

Saka, mutengi nguva dzose anopedzisira aine maneja webasa rake. Pakutanga, CFD yakanga isina chishandiso chakadaro, uye yaida kupindirana kwakaoma kwezvikamu zvakati wandei, izvo zvakabatanidzwa, zvakare, nemugadziri ane hunyanzvi.

Isu tinodzokorora - kushandisa CRM Lookup, iwe unofanirwa kutanga wabatanidza imwe yeiyo aya CRM masisitimu, uye kana CRM yako isiri pane iyo rondedzero, shandisa Purogiramu inonzi 3CX REST.
Kuti ushande ne3CX CFD v16 Gadziridza 3 yaunoda 3CX V16 Yekuvandudza 3.

• Dhawunirodha Call Flow Designer
• Call Flow Designer Documentation
• Full changelog

3CX inowana WP-Live Chat plugin yenzvimbo dzakawanda dzekusangana

Takatenga nguva pfupi yadarika WP-Live Chat Tsigiro - yakakurumbira chat plugin ine vashanyi vesaiti ine chaiyo-nguva analytics. Ndiyo inonyanya kufarirwa chat yeWordPress ine anopfuura miriyoni yekudhawunirodha uye pamusoro pe1 zuva nezuva kurodha. Kutorwa kweWP-Live Chat tekinoroji kunotevera kuburitswa kwayo kwayo plugin 3CX Live Chat, yakaunzwa ne3CX v16. Matanho ese aya ane chinangwa chekushandisa yakaringana uye yakamisikidzwa akawanda-channel yekuonana nzvimbo nemutengo unodhura kwazvo.

Zvekutaura: WP-Live Chat yakaburitswa muna 2014 nekambani yekuSouth Africa Code Cabin, mugadziri we e-commerce mhinduro. 3CX inoshingairira kuvandudza WP-Live Chat Tsigiro, uye ichave iripo mahara uye sechigadzirwa chakasiyana. Kusiyana nemhando 3CX Live Chat & TauraWP-Live Chat haisanganisire odhiyo/vhidhiyo kutaurirana nevaenzi vesaiti, asi ine yakadzama analytics yezviitwa zvemushandisi zvepamhepo.

3CX Android Beta Yekuvandudza

Iyo yazvino beta ye3CX Android app yakagamuchira akati wandei akakosha ekuvandudza zvichienderana nemhinduro yako.

Kana foni yakatamiswa kunze kwenetiweki yemunharaunda (uye kubatana neIP kero yakashandurwa kuita kubatana neFQDN), dzimwe nguva "chikumbiro chakatadza kukanganisa" yaioneka pakuedza kufona. Dambudziko ragadziriswa.

Pamwe chete nezita remunyoreri (muNzvimbo uye Chat application interfaces), zita rerekure (rakabatanidzwa kuburikidza neinterstation trunk) 3CX PBX rava kuratidzwa. Izvi zviri nyore kana sangano riine vashandi vaviri vane mazita akafanana, asi vachishanda mumahofisi akasiyana (akabatanidzwa kune akasiyana 3CX PBXs). Pamusoro pezvo, zita rePBX rave kuratidzwa padyo neCaller ID yemushandi. Izvi zvinokutendera kuti unzwisise nekukurumidza kuti ndeipi hofisi/PBX yavari kukudaidza kubva.

Iyo voicemail yekuteerera interface yakagadziridzwa zvakare. Iwe zvino unoona runyoro rwakakwana rwemeseji ine sarudzo dziripo. Sarudza iyo yakakodzera sarudzo uye meseji icharidzwa mune yakavakirwa-mukati Google Play Music inoridza.

Dzimwe 3CX kuvandudzwa kwe Android Beta:

• Yakawedzera "Usabvunza zvakare" sarudzo paunenge uchipa mukana weapp kubhuku rekero refoni yako.
• Mafaira akatamiswa anotorwa kune yakatsaurirwa folda zvinoenderana neiyo Android 10 kuvandudza nhungamiro.
• Iyo nyowani yekudonha-pasi yekuonana sefa inobvumidza iwe kuti uratidze vese vanobatika, chete 3CX maitirwo, chete Android mudziyo wekufonera.
• Nhamba yepamusoro yevatori vechikamu pamusangano wevanoda ndeye 3. Pamisangano ine nhamba huru yevatori vechikamu, shandisa Conference Scheduler.

Iwe unogona kuisa iyo application nekubatanidza kune 3CX Beta Yekuyedza Chirongwa che Android. Kana iwe uine chero matambudziko nechishandiso kana uine chero mazano, siya wongororo pane yakakosha forum.

• Full changelog.

Source: www.habr.com