Ndeipi software yebhizinesi yakaiswa mukambani yako? CRM, chirongwa chekutonga hurongwa, dhesiki rekubatsira, ITSM system, 1C (iwe wakafungidzira pano)? Iwe une manzwiro akajeka here kuti mapurogiramu ese aya anotevedzera mumwe nemumwe? Muchokwadi, pane kupindirana kwemabasa; nyaya zhinji dzinogona kugadziriswa neautomation system yepasirese - isu tiri vatsigiri veiyi nzira. Nekudaro, kune madhipatimendi kana mapoka evashandi anofanirwa kuve ne "yavo" software - nekuda kwezvikonzero zvekuchengetedza, kushanda, nyore, nezvimwe. Nhasi tichashandisa isu pachedu muenzaniso kukurukura kuti CRM uye yekubatsira dhesiki system inosanganiswa sei mukambani yeIT zoo. Uye zvakare ongororo pfupi kumagumo - isu tinoda kuziva maonero ako.
Aive asina dhesiki rekubatsira - ipapo angadai apindura chinyararire kuchikumbiro pasina kurasikirwa nevatengi kana kushatirwa. Ida vatsigiro vako, ndivo vepamberi hofisi!
Kwemakore gumi nematatu tanga tichigadzira masisitimu eCRM, tichiita mapurojekiti akaomarara, tichishandisa yedu CRM isu pachedu, tichiishandisa se "zvese zvedu" - CRM, dhesiki rekubatsira, tsamba, nzvimbo yekufona, nezvimwe. Izvi zvinowanzo shandiswa nevatengi vedu, kuendesa basa rese rekushanda, uye dzimwe nguva kugadzira, zvinhu, uye imba yekuchengetera zvinhu, kupinda muCRM system. Asi zvakadaro, isu takatora kuvandudza kwegore rekubatsira dhesiki system nekuti yedu IT masisitimu uye IT magadzirirwo evatengi vedu akashaya. Chokwadi, vakatanga kushandisa yedu chekutanga. Saka kambani inotova neCRM system inoda dhesiki rekubatsira? Ko kambani isiri-sevhisi inoida here? Uye inogona kubatsira desk kutsiva CRM? Iye zvino tava kuziva mhinduro dzemibvunzo iyi.
CRM yakatoitwa. Sei kambani ichida rubatsiro?
Kana iwe wakaita imwe yeyakagadziridzwa yeRussia kana kunze kwenyika CRM masisitimu, iwe ungangove wakaona kuti iyi haisi "chirongwa chekutengesa", asi chepasirese otomatiki chishandiso chinovhara mabasa ekushanda nevatengi, kuronga, KPI, tsamba uye runhare, warehouse. manejimendi nevamwe vazhinji (zvichienderana nekambani). Kana vashandi uye manejimendi ekambani vakadzidza kushandisa CRM system zvizere, mabasa avo ekushanda anove akarongeka, nekukurumidza, uye pachena - matambudziko nemazuva ekupedzisira, vatengi vakakanganwa, uye maitiro echando anonyangarika. Wese munhu anoshanda mune yazvino CRM system: vanhu vanotengesa, maneja, vatariri, vatengesi, rutsigiro, nezvimwe. Yakanyanya nyore: ruzivo rwese rwuri mukadhi revatengi, mushandi wega wega anogona kuwana iyo data yavanoda. Nekudaro, dhesiki rekubatsira haritsivi kana kuzadzisa iyo CRM system; isoftware yakazvimirira, kutenga kwayo kunodiwa nekuda kwezvikonzero zvakati.
Chengetedzo
Ngatitangei nenyaya inonyanya kukosha - kuchengetedza ruzivo rwekambani. Kune kutaridzika kwakadaro mukutarisira - iyo iceberg yekuregeredza, iyo nyanzvi Sidney Yoshida akakurudzira zvichibva pakutsvagisa kwake muna 1989. Zvinoenderana nedata rake, mamaneja epamusoro anoziva chete 4% yematambudziko ekambani. Dzidziso iyi yakapupurirwa uye yakarambwa pahwaro hwekuti iyo 4% yakakosha imwe 96%.
Dzidziso inopokana, asi kugadzirisa zvakare mutsara wakakurumbira, zvinogona kutaurwa kuti kazhinji maneja ndiye wekupedzisira kuziva. Izvi ndezvechokwadi kunyanya kune avo vanofunga kuti vakakura uye vakadzidza kugovera, izvo zvinoreva kuti vanogona kutora chido chekuzvivaraidza, uye bhizinesi pacharo richashanda. Chokwadi, hofisi yepamberi (tsigiro uye kutengesa) inoziva nezveakawanda vatengi uye matambudziko ekutengesa. Uye ipapo nhevedzano yezviitiko zvisingafadzi zvinoitika:
- Kutsigira uye vashandi vebasa vanonyatsoziva matambudziko evatengi.
- Vashandi vekutsigira vanokwanisa kuwana CRM system ine ruzivo rwakakosha nezvezvibvumirano, kuyerera kwemari, kutengesa funnel uye vatengi base.
- Vashandi vekutsigira ndivo vashandi vasina kugadzikana zvakanyanya, vanosiya kambani nekukurumidza uye vasina hukama hwakasimba hwetsika kusangano.
Saka, chirongwa cheCRM chiri mumaoko emushandi werutsigiro, kunyangwe paine zvirambidzo zvakanyanya pakodzero dzekuwana, ndiko kukanganisa kwekuchengetedza. Helpdesk ishoma kuchengetedza-yakakosha system: ine ruzivo nezve zvikumbiro uye matambudziko, ruzivo rwekutanga nezvevatengi, asi haina ruzivo rwekutengesa ruzivo. Nokudaro, sarudzo yakanakisisa ndeyokuti iyo dhesiki yekubatsira haina CRM module, asi inosanganiswa nekunze kweCRM system, kureva, kuwana kune vamwe vashandi kunogona kurambwa zvachose.
Aya ndiwo mashandisiro atakazviita - vatsigiri vanoshanda vasingakwanise kuwana CRM system inoshanda mu cloud rubatsiro desk. Parizvino, kubatanidzwa neRegionSoft CRM yedu kwaitwa; API yekubatanidza nemamwe masevhisi uye maapplication achakurumidza kuoneka. Mushandi anoona ruzivo rwebasa rake chete:
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Rondedzero yezvikumbiro
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Runyoro rwekushandisa
Nokudaro, dhesiki rekubatsira rinobatsira kuchengetedza nheyo yevatengi kubva kune vashandi vasina kugadzikana, avo vanowanzotora chikamu chebhesi yevatengi navo.
Misiyano yekushanda
A CRM system, mumashoko akareruka, chirongwa chine boka remabhero uye muridzo. Zvese zvinoshanda zvakakamurwa kuita akawanda mamodule akabatana, uye izvi zviri nyore, zvisinei, vashandi vese havashandise ese mabasa ehurongwa, uye kazhinji pane CRM maneja desktop pane anogara achishandiswa mabasa, mabasa anoshandiswa vaviri. yenguva pamwedzi, uye mabasa anodiwa. Iyo dhizaini uye logic yeCRM masisitimu yakanangana neanokwanisa kushanda manejimendi, kune mabasa ayo seti yekugona yakagadzirwa iyo inobatsira kuvhara mutengi pa360 madhigirii.
A CRM sisitimu yakaoma software yakaoma kuita uye tenzi, izvo zvinoda nguva, mari yekudzidziswa, kuvandudza hunyanzvi, nezvimwe. Uye zvakare, muCRM system hazvigoneke kunyatso ziva imwe "yako" module pasina kunyura mune vamwe - saka iwo marefu ekupedzisira uye matambudziko.
Mushandi werutsigiro haashande nevatengi uye kutengeserana, anoshanda nedambudziko chairo (chiitiko). Haana hanya kuti chibvumirano chinodhura 1,5 mamiriyoni rubles. kana mamiriyoni 11,5 rubles. - zvakakosha kwaari kuti gungano 17.3.25, unit No. Izvi zvinoreva kuti ruzivo kubva kuCRM haruna kufanira, uye iyo interface inoremedza kutarisa kwako.
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Iwindo rekushandisa iro anoshanda naro - iyo yakanyanya ruzivo rwaanoda
Dhipatimendi rekubatsira rinofanira kutanga razadzisa chinangwa chayo chikuru: zivisa mushandisi nezve dambudziko, ipa ruzivo rwayo uye imwe nzira yekukurukurirana nzira nemutengi (chat, email, runhare - zvinoenderana nemutemo wekambani), bvumidza kutumira zviyeuchidzo uye kupa mutengi ane account yako yekudzora mazuva ekupedzisira uye kufambira mberi.
Zvakare, dhipatimendi rekubatsira rine mukana wakakura pamusoro peCRM system: kuita kwayo hakudi kuongororwa, ongororo uye kurongekazve kwebhizinesi maitiro. Iwe unoiendesa mumaminetsi maviri, gadzirisa uye nekukasira dzosera zvese zvikumbiro zvevatengi kune iyo portal yekutsigira. Hazvina mhosva kuti zvikamu zvesimba zviri kugoverwa zvakare pakati pekutengesa nekutengesa, kana mutungamiri wezvokutengeserana ari kuita basa rakanaka, kana kuti vanhu vanotengesa vakazadzisa chirongwa. Mutsetse wepamberi wekambani itsigiro; dhipatimendi rebasa revatengi rinoita basa raro zvisinei nemamwe maitiro mune yayo otomatiki system. Kunyangwe, mukururama, zvinofanirwa kutaurwa kuti mhirizhonga mukambani inowedzera zvakanyanya basa rekutsigirwa. Zvakanaka, iwe unotoziva izvozvo pasina isu.
Nenzira, kana iwe ukapihwa chimwe chinhu chakaita seCRM yerutsigiro kana dhesiki rekubatsira rine yakavakirwa-mukati CRM, nyatso ongorora zvinogona kuitika zvekuchengetedza ruzivo njodzi.
Kumhanya kwekudzidza uye kusangana neiyo system
Patakagadzira yedu , isu takapedzisira tafunga nezvekuti taizotarisa sei munharaunda yeITSM (hatina kufunga zvachose, chaizvoizvo), takasarudza kugadzira nzvimbo iri nyore uye inonzwisisika yebasa rekushanda zvachose chero basa rekutsigira (rutsigiro, rubatsiro, nezvimwewo):
- Tsigiro yehunyanzvi uye makambani ekunze
- madhipatimendi ebasa
- IT department mukati mekambani (uye chero rimwe dhipatimendi - muZEDline Tsigiro unogona kungochinjanisa mabasa emukati nevagadziri, vatariri, vashambadziri, chero munhu)
- tsigiro yekambani isiri-technical (kunyangwe kambani yekuvaka, kunyangwe chitoro chezvinonhuwira).
Uye iyi idanho rakasiyana zvachose reruzivo rwehunyanzvi hwemushandisi wesystem. Zvakasarudzwa: tinobvisa mabhero asina kufanira uye muridzo watakajaira mukugadzira CRM interface, gadzira iyo iri nyore yewebhu interface, batanidza yakadzama yekudzidzisa mabhuroki mukati meiyo system kuitira kuti mushandisi ave padhuze nekukurudzira kusvika asisadiwe. (wobva wadzvanya "Usaratidze zvakare") ").
Kubata CRM system hakutore maawa akati wandei kana zuva rimwe - haufanirwe kunzwisisa chete basa rako repapo, asiwo kubatana kwemamodule uye pfungwa yekudyidzana kwavo. Nekutaura, iwe unofanirwa kunzwisisa chaizvo izvo zvichachinja uye kupi kana iwe ukangoerekana wachinja chiyero chemutero, shandisa mutero, wedzera munda mutsva mukadhi yemutengi, nezvimwe. Uye anenge ese mushandisi mukambani anofanira kunzwisisa izvi. Iyo Helpdesk system haina matambudziko akadaro (pamwe mukuita kwedu).
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Kuenzanisa, iyo huru hwindo reCRM system uye mutengi kadhi hwindo.
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Kuruboshwe kune mabhatani, kurudyi kune pani yezviratidzi, pamusoro pane menyu ine submenus, nezvimwe. Paunoshanda muCRM system, unonzwa zvishoma kunge mutyairi wendege pamberi pedhibhodhi; kana ukashanda mudhesiki rekubatsira, unonzwa semufambisi wehofisi yepamberi anogona kugadzirisa nekukurumidza uye zvakajeka kana kupa basa. Uye 300-mashizha bhuku.
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44 tabs, imwe neimwe ine ruzivo rwakanyanya kukosha, kusanganisira zvakavanzika zvekutengeserana - uye anenge ese mabheti anobatanidzwa mubasa rekushanda, zvishoma 10 inoshandiswa nemutungamiriri wega wega. Zviri nyore uye nekukurumidza mushure mekudzidza uye kugona iyo system, asi kugona kunotora nguva uye chikamu chekuita chirongwa.
Sezvauri kuona, musiyano wacho wakakura. Uye ichi hachisi chiratidzo chekuti imwe software inotonhorera - chiratidzo chekuti imwe neimwe yekushandisa inoita basa rayo uye inosangana nezvinodiwa nemushandisi wayo.
Helpdesk setup zviri nyore sezvinobvira: maneja anonyora marongero etsamba ekutumira zviziviso, disk nzvimbo, uye pfungwa yekutumira zviziviso. Chinhu chikuru chechero dhesiki rekubatsira ndiro fomu rekugadzira rekunyorera, iro zvakare nyore kugadzirisa nekusarudza seti yeminda inodiwa ine mhando dzedata.
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Hwindi yekumisikidza gwaro remibvunzo muaccount account yemutungamiriri.
Saka, ndeipi mitemo yekushanda inofanira kusangana nedhipatimendi rekubatsira?
- Iva nekukurumidza - gadzira nekukurumidza, shanda pasina lag kunyangwe nenhamba huru yezvikumbiro.
- Iva anonzwisisika - ese masangano anofanirwa kunzwisisika, pachena uye ane hukama neiyo huru - chikumbiro chemutengi (chikumbiro).
- Zvese interface zvinhu zvinofanirwa kududzirwa zvisina kujeka-mushandisi anofanira kuziva chaizvo izvo chiratidzo chega chega uye basa rega rega mune interface rinorevei.
- Iva nyore kudzidza - sezvo vashandi vekutsigira vanogona kuve nehunyanzvi hwakasiyana uye kudzidziswa, dhesiki rekubatsira rinofanira kuwanikwa nekukurumidza. Kudzidzira kunofanira kuitika nokukurumidza sezvinobvira, nokuti iri ndiro dziva revashandi vasingagoni kubudiswa kunze kwebasa rekushanda kwenguva yakareba.
Helpdesk chishandiso chebasa rekushanda (seCRM), asi pamusoro pezvose chishandiso chekushanda pamitsetse yepamberi, uko kukurumidza kwekupindura, kureruka kwekudyidzana uye kugona kudzora mafambiro ekugadzirisa nyaya yakada kufanana nehunyanzvi. yerutsigiro.
Kumhanya kwebasa nevatengi
Ini ndiri mutengi wemakambani mazhinji, masevhisi, zvitoro, nezvimwe. Ini ndiri munhu mukuru, wemazuva ano, ane hunyanzvi hwepamusoro anoda chaizvo zvinhu zvitatu mukuchinjana nemari yangu: mutengo wakanaka / mhando reshiyo, sevhisi yakanakisa uye inokwanisika, basa rakajeka nezvandinoda. Kana ndikatadza kuwana nzira yekubata nayo kambani, ndichatsvaga imwe; Kana mubvunzo wangu kana kunyunyuta kukasapindurwa, ini ndichadzivirira kambani mune ramangwana; Kana ndikawana sevhisi yemhando yepamusoro uye yakasarudzika, ndakagadzirira kubhadhara zvishoma uye kuva shamwari nemhando. Aya ndiwo maitiro akajairika emamiriyoni evadiki vemazuva ano - vatengi vako. Saka zvinorevei? Vanofanira kunge vakasununguka - kusanganisira (o, zvinotyisa!) kupinda mudhesiki rako rekubatsira uye nekuona mafambiro enyaya.
Panyaya iyi, iyo CRM system haisi shamwari yepamoyo yemutengi. Ehe, pane zvigadziriso pamusika nekugona kugadzira account yemunhu mutengi kana shamwari muCRM, asi kunyangwe mazviri, harisi bhizinesi rese rinoshinga kubvumidza vatengi varo. Uye kune mutengi, kunzwisisa kupindirana kweCRM masisitimu emakambani ese aanoshanda nawo ari pasi peavhareji mafaro.
Helpdesk inzvimbo yekusangana pakati pemutengi nemushandisi paunenge uchigadzirisa mabasa ebasa (matambudziko, zviitiko). Iwe unotora chinongedzo kudhesiki rako rekubatsira uye woriisa chero kupi mutengi anogona kutanga kukutsvaga: pasocial network, pawebhusaiti, mune siginecha yeemail, kana kunyangwe neQR kodhi pane zvigadzirwa, zvinhu, kushambadzira, nezvimwe. Mutengi anotevera chinongedzo, anoisa zita rake rekutanga, zita rekupedzisira, email uye anogamuchira yake yekupinda uye password kuti aise iyo yekubatsira desk client portal.
Tevere, anogadzira chikumbiro, anotaurirana nemushandisi mukutaura, anonamatira mafaera, uye anotarisisa shanduko yevashandisi nemastatus maererano nedambudziko rake. Izvo zviri nyore, zvinokurumidza uye, zvinonyanya kukosha, zvinodzoreka - mutengi anochengeta chigunwe chake pamhepo. Kuchinja mastatus kunobvumira mutengi kuti aone masimba ebasa uye azive zviri kuitika nechikumbiro chake, nekukurumidza sei dambudziko rinogadziriswa.
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Imwe, mbiri, nhatu - uye mutengi anogona kugadzira chikumbiro chake chekutanga.
Iko kugona kupa mutengi wega-sevhisi uye kutaura neanoshanda hunhu hwedhipatimendi rekubatsira, iro rinenge risipo kana risingadiwi muCRM.
Kutenda kudhipatimendi rekubatsira, nguva yekupindura kune chikumbiro inoderedzwa - ichi ndicho zvichida rubatsiro rukuru rwekuva nepurogiramu yakadaro yevashandi vanotsigira. Uye kana mutengi achipa nguva yakawanda yekutaurirana, ane chokwadi chekuti anonyanya kukosha mutengi, uye izvi zvinokwezva uye zvinosimbisa hushamwari nekambani (uye kune-kutengesa, mari, uye purofiti kukura - ngatitarisei nyaya zvine hunyanzvi!).
Kuyera uye kuoneka basa revashandi
Muchokwadi, kuve nehurongwa hwekubatsira dhesiki, hazvifanirwe kuve nehofisi ine yakazvipira timu yekutsigira - inokodzera chero vashandi vari pamutsara wekutanga wekushanda nevatengi (kunze kwekutengesa vanhu - kwavari, CRM. ichiri nyore uye inoshanda). Nekubatsirwa kwedhesiki rekubatsira, mabasa mazhinji enguva dzose anongoitwa otomatiki, uye mamaneja ekutsigira ane nguva yakawanda yekugadzirisa matambudziko evatengi muchidimbu.
Panguva imwecheteyo, vashandi vekutsigira ndivo vashandi vanonyanya kushandiswa mametrics akasiyana-siyana uye KPIs, nokuti basa ravo riri nyore kuverenga - zvichienderana nezvikumbiro zvakavharwa, kufungidzira kwevatengi (kuuya nokukurumidza), mari yebasa mukufungidzirwa kwemari. Mumatafura ekubatsira akasiyana, kuverenga uku kunoitwa zvakasiyana, takazviita kuburikidza nekubhadhara mutengo webasa (nguva): unogona kuisa runyorwa rwemitengo yemhando dzakasiyana dzebasa uye wozvifunga mune rimwe nerimwe basa, wobva wazvibatanidza mubasa. mushumo wemutengo.
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Nguva yekuseta hwindo muakaundi yemunhu wemutongi
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Kufungidzira kwemitengo yevashandi mukati meiyo application interface (inogona kuoneka kune mutengi, kana isingaonekwe nekuda kwe "Internal meseji" basa (risingaonekwe kune anotanga application).
Desk rekubatsira rinobvumira mushandi kuronga nguva yake: kana mabasa ese ane zvimiro, mazuva ekupedzisira uye mabasa ari pamberi pake, zviri nyore kuisa pfungwa dzako nekuronga basa mukati mezuva rekushanda uye kazhinji pane akawanda akawanda emabasa. Pamwe chete nekuderera kwemazinga ekushushikana, mukana wekuita benzi, "kutya" kukanganisa kunoderera.
Mukuwedzera, mushandi pachake anoona basa rakaitwa (zvikumbiro zvakavharwa) uye anoona zvakajeka mugumisiro wake, iyo inokurudzira ine simba.
Muchirongwa cheCRM, ongororo yekushanda kwevashandi yakadzika zvakanyanya uye yakaoma (semuenzaniso, isu takagadzira module yese yekushanda neKPIs), uye kuongororwa kwekuita kusati kwatanga, mushandi wega wega anofanira kudzidziswa. Mudhipatimendi rekubatsira, kuongororwa kwekutsigirwa kunotanga kubva paminiti yekutanga yebasa, pasina kunonoka kwekubvumirwa kwezviratidzo, nezvimwewo.
Mimwe misiyano mishoma yaunoda kuziva nezvayo
- Iyo yekuvandudza kutenderera kweCRM system yakarebesa kupfuura yekuvandudza kutenderera kune yekubatsira dhesiki system, uye rutsigiro rwakanyanya kuoma. Kuti ushande nedhesiki rekubatsira, haudi system maneja, programmer kana super-confident PC mushandisi.
- Kana CRM system iine "Sevhisi" chikamu, ichi chingori chikamu chakanyanya kushomeka uye chisingakwanisi kutsiva dhesiki rekubatsira. Kana dhesiki rekubatsira rine CRM module, iri, semujoke, kwete nguruve kana guinea pig - kwete CRM zvachose, asi, semuenzaniso, maneja wekuonana. Nekuti CRM, ndinodzokorora kechigumi, ihurongwa hwekutarisira hukama hwese nemutengi, kubva kumutungamiri kuenda kumberi kutengeswa. Iwe unoona here pfungwa yekuvapo kwezvose izvi mudhesiki rekubatsira, kunze kwekuwedzera kwemutengo wepurogiramu pachayo?
- Kana ruzivo rwekutanga nezve mutengi rukaunganidzwa kubva kuvashandi vese kamwechete, saka CRM system yakakunakira iwe; kana rutsigiro rusingaunganidze ruzivo rwekutanga uye rune nhete yemabasa, anoda dhesiki rekubatsira.
Kana kambani isina dhesiki rekubatsira uye isina CRM, saka kazhinji ingangoshanda nemutengi inonangana muemail. Ipapo pane maviri akajairika mascenario:
- kutaurirana kunoenderera mberi mutsamba neketani isingaperi yetsamba, kutsvaga kunoitwa ipapo; kana mushandi aenda, zviitiko zvisingafadzi zvinogoneka;
- kutaurirana kunochinja pakutaura kana foni uye zvishoma nezvishoma inorasika sechikamu chimwe cheruzivo.
Zvichida iyi ndiyo sarudzo yakaipisisa inogona kuitika. Usazvigadzirire njodzi; shanda neakasiyana otomatiki maturusi anogona kugadzirisa mabasa emushandi wega wega. Ipapo iwe uchachengeta yakakosha asset - ruzivo rwekutengesa, uye zvichave nyore kuti vashandi vako vashande, uye vatengi vako havazonzwa vasiiwa.
KUTSVAGA
- ndokumbira upindure runyoro rwemibvunzo, izvi zvinotibatsira kuti tive nani kwauri :)
Vashandisi vakanyoresa chete ndivo vanogona kutora chikamu muongororo. , Munogamuchirwa.
Kambani yako ine basa rekutsigira here?
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Isu hatipe rubatsiro rwevatengi
21 vashandisi vakavhota. 4 vashandisi vakaramba.
Vakomana ava vari kuitei?
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Batsira vatengi pachavo - kugadzirisa matambudziko zvachose
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Vanobata zvese: kuiswa uye kutsigirwa.
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Tengesa zvigadzirwa zvedu nemasevhisi
21 vashandisi vakavhota. 4 vashandisi vakaramba.
Ko vashandi vekutsigira vanochinja kazhinji here?
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Hongu, kazhinji ava vadzidzi
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Hongu, kazhinji - basa rakadaro
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Hongu, kazhinji - vanokura nekukurumidza mukati mekambani
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Kwete, kazhinji - iri ndiro boka redu guru
19 vashandisi vakavhota. 4 vashandisi vakaramba.
Kambani yako inoshanda muindasitiri ipi?
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IT
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Kwete IT
20 vashandisi vakavhota. 4 vashandisi vakaramba.
Iwe une dhesiki rekubatsira mukambani yako here?
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Hongu, pane, mutengesi
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Hongu, pane, yakanyorwa-yega
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Kwete, isu tinoshandisa CRM
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Kwete, tinoshandisa software yakasiyana
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Kwete, tinoshanda kuburikidza netsamba, foni, chats
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Ndichakuudza mumacomments
20 vashandisi vakavhota. 4 vashandisi vakaramba.
Inobhadharwa here?
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Hongu, yakabhadharwa
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Kwete, ndezvemahara
18 vashandisi vakavhota. 7 vashandisi vakaramba.
Iwe unogutsikana nehurongwa hwako hwekubatsira?
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Hungu, zvakakwana
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Chikamu
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kwete
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Isu hatina hurongwa hwekubatsira
18 vashandisi vakavhota. 6 vashandisi vakaramba.
Chii chakakosha kwauri muhurongwa hwekubatsira?
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Kureruka kwekugadzirisa uye kushandisa
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Kumhanya kwebasa
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Omnichannel
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inowanikwa
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Chengetedzo
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Mutengi portal (hofisi)
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mari
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Kuongororwa kwevashandi
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Kudzora
17 vashandisi vakavhota. 8 vashandisi vakaramba.
Zvakarurama uye zvakajeka sei?
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Helpdesk
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Desk rebasa
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Tsigira system
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Tikiti system
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Uri kutaura nezvei, aya ese akasiyana pfungwa!
15 vashandisi vakavhota. 10 vashandisi vakaramba.
Source: www.habr.com