Izvi zvinhu zvinokubatsira kuti unzwisise ITSM maitiro uye maturusi.
/Unssplash/
. Yedu habrapost, yatakanyora kwete kare kare (mushure mekuzorora kwenguva pfupi kubva kuzvinyorwa pablog yedu paHabr). Isu tinotaura nezve mhinduro dzinotsigira masisitimu senge chatbots; nezve kuvandudza otomatiki, ruzivo rwekuchengetedza uye gore ITSM zvishandiso. Ichi chinyorwa chichakubatsira iwe kukurumidza kunyura mumusoro uye kuvhara nzvimbo huru idzo nyanzvi dzeITSM dzinobata nadzo.
. ITSM mhinduro dzakanyatsochinjika masisitimu akabatanidzwa neanozivikanwa mushandisi mapuratifomu. Asi chete vatungamiriri vechikamu ichi vanogona kuwana iyi nhanho yekureruka. Izvi ndizvo zvatichataura nezvazvo - kugona kweSevhisiNow inosiyanisa iyi chikuva kubva kune akati wandei evakwikwidzi.
. Isu tinokuudza kuti ServiceNow inoshanda sei ne "85 zviuru dhatabhesi pasi rese." Iwe unozodzidza kuti sei ServiceNow ichishandisa MariaDB, chii chinonzi multi-instance architecture, uye ndeapi matambudziko nematambudziko akavanzika anowanikwa mukugadzira chigadzirwa. Uye zvakare, ngatitaure nezve zvirongwa zveramangwana zvakagovaniswa neServiceNow nyanzvi.
. Mune yedu blog pane IT Guild webhusaiti, isu tinonyora zvakawanda nezve manzwisisiro ematemu uye maturusi mumunda wekutonga IT uye bhizinesi maitiro. Muchinyorwa ichi, tinotsanangura mumashoko akareruka kuti chii chakakosha cheIT asset manejimendi - chii chinosanganisirwa mune iyo pfungwa ye "assets", maitirwo ekuongorora kweIT, ndeapi mitemo uye mazano ekutanga anoshanda pano. Ichi chimwe chinhu chinokurumidza kunyura.
/Unssplash/
. Isu tinokurukura mamiriro acho ne-on-premise mhinduro uye, mumashoko akareruka, taura nezve zvakanakira makore masisitimu zvichienzaniswa nazvo. Tiri kutaura nezvemaitiro akadai sekushanda, nguva yekushandisa, mari yekushandisa, kugadzirira kuyera, kuvimbika uye nyore kushandisa.
. Yedu inotevera habrapost, umo tinotsanangura kuti ndeapi nzvimbo IT Operations Management ine basa; izvo zvinopa kumakambani mukuita - tinopa nyaya dzenharembozha, midhiya uye masangano ebasa. Nenzira, mune blog pane IT Guild webhusaiti yatakataura nezvayo nerubatsiro ΠΈ nerubatsiro .
. Isu tinoenderera mberi nekutaura nezve kugona kweSevhisiNow, asi panguva ino tinodzokera kune yedu blog paHabrΓ©. Mune zvinyorwa tinotaura nezvemabasa mumunda wekuchengetedzwa kwemashoko uye mabasa anoenderana nepuratifomu: kushanda nezviitiko, Vulnerability Response uye Threat Intelligence. Isu tinopa mienzaniso yemakambani akatoita Chengetedzo Operations, uye funga nezvekuwedzera ruzivo rwekuchengetedza mamodule anopihwa nemutengesi.
. Paul Hardy, Chief Innovation Officer kuServiceNow, anoti:" Kutungamirirwa nemaonero aya, takagadzirira zvinhu zviviri zvekuongorora - pamusoro uye pamusoro penyaya . Chinangwa chechipiri ndechekubatsira kunzwisisa manejimendi ebasa (chikamu cheServiceNow suite yemashandisirwo ekutonga kwesevhisi) uye mamodule akadai seIntelligent routing, agent intelligence, omni chiteshi uye self-service portal.
/Wikimedia/ /
. Mune ino chinyorwa, takaedza kuunganidza zvikanganiso zvakajairika pakuita sevhisi yeDesk Service. Tinovimba kuti ruzivo rweavo "vakarova mabumps" ruchabatsira kudzivirira zvese banal uye nyore kubviswa uye matambudziko akakomba. Isu tinokuudza kuti nei kuita kwega kusiri iyo nzira yakanakisa; isu tinokurukura nezve "hondo nevashandi," kugoverwa kwebasa uye chiremera. Mune imwe neimwe yeaya mapoinzi tinopa kurudziro iyo yakagadzirirwa kuwedzera kushanda kweSevhisi Desk kuita.
. Ichi ndicho chimwe chezvinhu zvinonyanya kufarirwa pane yedu blog paHabrΓ©. Pano, sezviri muzvinyorwa zviri pamusoro, tinoongorora nzira dzakakundikana dzekushandisa nzira dzekusimudzira dzinochinjika. Isu tinotsanangura kuti sei Agile "isingashande" nekuda kwezvinetso nekukurukurirana, kugoverwa kwemabasa muboka uye kuchinja mune yakajairika nzira yekuongorora kushanda kwemaitiro ebasa. Mukuwedzera, isu tiri kuedza kuratidza kuti chinhu chikuru mune chero chirongwa vanhu, uye kwete imwe nzira yehype nzira iyo munhu wese ari kutaura nezvayo.
Mamwe madhiri edu paHabrΓ©:
Source: www.habr.com