Chii chichaitika kuITSM muna 2020 uye mumakore gumi matsva? Vapepeti veITSM Zvishandiso vakaita ongororo yenyanzvi dzeindasitiri nevamiriri vekambani - vatambi vakakosha pamusika. Takadzidza chinyorwa uye takagadzirira kukuudza zvaunofanira kuteerera gore rino.
Maitiro 1: Kugara kwevashandi
Mabhizinesi anozofanira kushanda mukugadzira mamiriro akasununguka evashandi. Asi kupa nzvimbo dzebasa dzakanaka hakuna kukwana.
Iyo yakakura nhanho ye otomatiki yemaitiro ichavawo nemhedzisiro inobatsira pane mamiriro echikwata. Nekuda kwekuderedzwa kwehuwandu hwemabasa enguva dzose, kubereka kuchawedzera uye kushushikana kuderera. Somugumisiro, kugutsikana kwebasa kunowedzera.
Mwedzi mitanhatu yapfuura takatonyorapamusoro wenyaya yekugutsikana kwevashandi, kwavakatsanangura zvakadzama maitiro ekuita kuti hupenyu hwevashandi huve nani uchishandisa bhizinesi process otomatiki maturusi.
Maitiro 2. Kuvandudza zvikwaniriso zvevashandi, kusunungura miganhu ye "silos"
Izvo zvakakosha kuti vatungamiriri vekambani vanzwisise hunyanzvi hunodiwa nevashandi veIT kuchengetedza bhizinesi razvino uye kugadzira ramangwana, uye nekupa rubatsiro mukuwana hunyanzvi uhu. Chinangwa chekupedzisira chekuwana hunyanzvi uhu ndechekuputsa tsika ye "silo" inodzivirira kubatana kunobudirira pakati pemadhipatimendi mukambani.
Nyanzvi dzeIT dziri kutanga kugona misimboti yekushandisa yemamwe madhipatimendi ekambani. Ivo vanozoongorora maitiro ebhizinesi resangano uye voona mapoinzi ekukura kwayo. Naizvozvo:
- Kuzviitira-sevhisi portals kuchavandudza sezvo misiyano yeruzivo rwevashandisi uye hunyanzvi huchaverengerwa
- Iyo IT timu ichave yakagadzirira kuyera bhizinesi uye kuve nezviwanikwa zveizvi;
Zvishandiso zvevanhu muIT zvichasunungurwa pasina kukuvadza kune vashandisi (chaiyo vamiririri vachaonekwa, otomatiki kuongororwa kwezviitiko, nezvimwewo) - Zvikwata zveIT zvichachinja kune kudyidzana nevatungamiriri vebhizinesi kuti vakurumidze kubudirira kwezvinangwa zvebhizinesi vachishandisa tekinoroji
Maitiro 3: Kuyera uye kushandura ruzivo rwevashandi
Muna 2020, iwe unofanirwa kubhadhara zvakanyanya kune ruzivo rwemushandisi. Izvi zvichawedzera kubereka uye kubudirira mune zvese.
Maitiro 4. Cybersecurity
Sezvo huwandu hwe data hunoramba huchikura, chengetedza kuwedzera zviwanikwa uchichengetedza uye nekuvandudza data data. Tsvaga nzira dzekudzivirira kubva kune hacks uye inodonha.
Trend 5. Nhanganyaya yeuchenjeri hwekugadzira
Makambani ari kurwira hungwaru ITSM uye kushandisa hungwaru hwekugadzira. Inobatsira kuita fungidziro yakavakirwa pakuongorora, kuvandudza otomatiki kubva kuvashandi, zvichienderana neruzivo rwemushandisi. Kuti AI ive nehungwaru, masangano anofanirwa kuipisa nehungwaru. Pedza gore rino uchinatsiridza bhizinesi rako analytics uye kugadzira uye kuita maAI maapplication.
Maitiro 6. Kusikwa kwenzira itsva dzekutaurirana
Inguva yekufunga nezve kugadzira uye kuyedza nzira nyowani dzekutaurirana iyo vashandisi vanokumbira masevhisi uye kushuma matambudziko. IT masevhisi akagadzirira kubatsira vashandisi kuburikidza neyavanoda yekukurukurirana nzira. Izvo hazvina basa kuti zviri kuburikidza neSkype, Slack kana Teregiramu: vashandisi vanofanirwa kugamuchira ruzivo chero kupi uye kubva kune chero mudziyo.
Kubva pane zvinhu
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Source: www.habr.com