Gore rino, iyo ITIL 4 update yakabudiswa. Isu tinokuudza kuti certification yevanyanzvi mumunda we IT service management ichaitwa sei maererano nehutsva hutsva.
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Maitirwo ari kuita certification process
Yekupedzisira update kune ITIL 3 raibhurari yakaunzwa makore masere apfuura. Munguva ino, iyo IT indasitiri yakachinja zvakanyanya uye yakawana matekinoroji matsva. Makambani mazhinji atanga kuita maitiro ekutonga eIT (akadai seITSM, yakavakirwa paITIL).
Kuti vaenderane nemamiriro ezvinhu anoshanduka, nyanzvi kubva kuAxelos, inotarisira kugadzira ITIL methodology, yakabudisa shanduro pakutanga kwegore rino - ITIL 4. Yakaunza nzvimbo itsva dzezivo dzine chokuita nekuwedzera kugutsikana kwevashandisi, nzizi dzinokosha uye nzira dzinoshanduka seAgile, Lean uye DevOps.
Pamwe chete nemaitiro matsva, maitiro ekupihwa zvitupa kwenyanzvi mumunda weIT service manejimendi akachinja zvakare. MuITIL 3, chinzvimbo chepamusoro muITIL system yaive ITIL Nyanzvi.
Muchikamu chechina, iyi nhanho yakakamurwa kuita nzvimbo mbiri - ITIL Management Professional uye ITIL Strategic Leader. Yekutanga ndeye mamaneja emadhipatimendi eIT, uye yechipiri ndeyevakuru vemadhipatimendi asina hukama nehunyanzvi hweruzivo (nyanzvi dzinopedza makosi ese ari maviri dzinogamuchira zita rekuti ITIL Master).
Imwe neimwe yenzvimbo idzi inosanganisira yayo seti yebvunzo (zvinodikanwa kwavari uye zvirongwa zvekudzidzisa muAxelos kusvika pakupera kwa2019). Asi kuti ukwanise kuvapfuudza, unofanirwa kupasa yekutanga nhanho certification - ITIL 4 Foundation. Ruzivo rwese rwunodiwa pairi rwakaburitswa pakutanga kwegore.
Izvo zvinosanganisirwa padanho rekutanga
MunaFebruary Axelos bhuku "ITIL Foundation. ITIL 4 Edition". Chinangwa chayo ndechekutsanangura pfungwa dzakakosha uye kuisa hwaro hwekuzodzidza kwakadzama zvirongwa.
ITIL 4 Foundation inovhara misoro inotevera:
- Mafungiro ekutanga ekutarisira basa;
- Chinangwa uye zvikamu zveITIL;
- Chinangwa uye tsanangudzo dzinokosha dzegumi neshanu ITIL maitiro;
- Nzira dzekushandisa ITIL;
- Zvina zvina zvehutungamiri hwebasa;
- Nzira dzekugadzira kukosha mumasevhisi uye hukama hwavo.
Mibvunzo ipi ichavapo?
Bvunzo rine mibvunzo makumi mana. Kuti upfuure, unofanirwa kupindura 40 yavo nenzira kwayo (26%).
Dambudziko rezinga rinoenderana , ndiko kuti, vadzidzi havadi kungopindura mibvunzo chete, asiwo kuratidza kugona kushandisa ruzivo mukuita.
Mamwe emabasa mibvunzo yebvunzo ine imwechete kana kupfuura sarudzo dzemhinduro. Pane zvinhu zvinoda kuti muongorori atsanangure akakosha IT management concepts mukunyora.
Semuenzaniso, pane mibvunzo inokukumbira kuti utsanangure mazwi akadai sevhisi, mushandisi, kana mutengi. Mune rimwe basa, iwe uchafanirwa kutsanangura zvakakosha zvikamu zveITIL kukosha system. Unogona kuwana mimwe mienzaniso kubva kuAxelos.
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Kana ikabudirira kupasa bvunzo, uyo anotora bvunzo anogashira "ITIL Foundation Chitupa muIT Service Management. ITIL 4 Edition". Nayo unogona kuenderera kune ITIL Management Professional uye ITIL Strategic Mutungamiriri bvunzo.
Chii chimwe chaunofanira kuziva
ITIL 3 nyanzvi dzakasimbiswa dzinogona kutora cheni yese yebvunzo kubva kuNheyo kuenda kuManagement Professional uye Strategic Mutungamiriri apo Axelos inoburitsa zvese zvinodiwa.
Imwe sarudzo yekuvandudza zvitupa zvako ndeyekutora "remedial" bvunzo. Inonzi ITIL Managing Professional Transition. Asi nokuda kwekuzvipira kwake 17 points muITIL 3. Iyi nhamba yezvibodzwa inoenderana nehuwandu hwekupasa bvunzo yezita reITIL Nyanzvi.
Isu ticharamba tichitarisa kuburitswa kweAxelos uye tichaburitsa ruzivo nezve shanduko dzakakosha uye hunyanzvi muITIL pane blog paHabrΓ©.
Zvishandiso zvinoenderana kubva kubhizinesi redu blog:
Source: www.habr.com