Google's Cloud tekinoroji chikamu chakazivisa kuburitswa kweyakakosha vhezheni yeiyo Contact Center AI sevhisi, inofambiswa neAI, kubatsira mabhizinesi kugadzira chaiwo vamiririri vekutsigira kupindura mibvunzo nezve COVID-19 denda. Purogiramu inonzi uye inoitirwa masangano ehurumende, masangano ezvehutano uye mamwe matunhu akakanganiswa zvakanyanya nedambudziko repasi rose.
Sekureva kwevagadziri kubva kuGoogle Cloud, iyo chaiyo AI mumiriri achabatsira masangano anofarira (semuenzaniso, kubva kuchikamu chezvemari uye chekushanya masevhisi, kutengeserana kwekutengesa) nekukurumidza kutumira chatbot chikuva chinopindura mibvunzo nezve coronavirus nguva nenguva kuburikidza nemavara uye nezwi chats.
Iyo sevhisi nyowani inowanikwa pasi rese mumitauro makumi maviri nematatu inotsigirwa -Basic Contact Center AI tekinoroji. Dialogflow chishandiso chekugadzira chatbots uye inopindirana inzwi mhinduro (IVR).
Rapid Response's akangwara virtual agent inobvumira vatengi kushandisa Dialogflow kugadzirisa hurukuro dzekutaura nevashandisi vari kutsvaga ruzivo nezveCOVID-19. Vatengi vanogona zvakare kubatanidza yakavhurika sosi matemplate kubva kumasangano ane akafanana edhijitari maturusi. Semuenzaniso, kambani yeGoogle Verily yakabatana neGoogle Cloud kuti itange yakavhurika-sosi yePathfinder virtual agent template yehutano masisitimu nezvipatara.
Mwedzi wapfuura, Google Cloud yakanga yatogadzira maturusi ekushandiswa neveruzhinji mukupindura kupararira kwedenda. Semuyenzaniso, kusvika Kubvumbi 30, kambani iri kupa mukana wemahara kune yayo Google Cloud yekudzidza zviwanikwa, kusanganisira kabhuku yezvidzidzo zvekudzidzisa, Qwiklabs maoko-pamarabhu, uye inodyidzana Cloud OnAir webinars.
Zvichakadaro, sezvo Google inoshandisa maturusi akaita seContact Center AI kupa veruzhinji ruzivo rwakavimbika nezveCOVID-19, mubatanidzwa zvakare. nekuwedzera kuyerera kweruzivo rwenhema rwunopinda muzviitiko zvarwo. Semuyenzaniso, Google iri kubvisa maapuro ane chekuita nekoronavirus kubva kuvagadziri vakazvimiririra.
Source: 3dnews.ru