Kuburitswa kweOTOBO tikiti system, OTRS fork

Rother OSS Kambani yakaunzwa danga rekutanga kusunungura matikiti masisitimu OTOBO 10.0.1, forogo OTRS CE. Iyo sisitimu yakagadzirirwa kugadzirisa matambudziko akadai sekupa hunyanzvi hwekutsigira sevhisi (dhipatimendi rekubatsira), kugadzirisa mhinduro kune zvikumbiro zvevatengi (nhare mbozha, email), kuronga kupihwa kwekambani IT masevhisi, kutonga zvikumbiro mukutengesa uye masevhisi emari. Iyo OTOBO kodhi yakanyorwa muPerl uye inoparadzirwa ne ane rezinesi pasi peGPLv3.

Stefan Rother, zvino muvambi uye maneja director weRother OSS, akabatana neOTRS GmbH (nhasi OTRS AG) muna 2004. Muna 2011, akatanga kambani yake, Rother OSS. Pakazosvika gore ra2019, Rother OSS yakanangana nekupa masevhisi ebhizinesi ane chekuita nesarudzo dzakavhurika dzeOTRS. Mukudavidza kushandurudzo yekuburitsa nzira yeOTRS AG nekunonoka kuburitswa kweshanduro itsva dzeOTRS Community Edition, Rother OSS yakatanga kugadzira OTOBO (Open Ticket Ours Based Otrs) matiketi maererano neOTRS version 6. Pfungwa yebhizimisi yeOTOBO ndeyekutsigira vashandisi vebhizinesi, kuraira kwavo uye kudzidziswa. Zviitiko zvakapihwa nevatengi zvinobatsira kune yakakura mushandisi base zvakarongwa kudzoserwa kune yavo kodhi kodhi.

Shanduko huru:

  • Updated mutengi portal;

    Kuburitswa kweOTOBO tikiti system, OTRS fork

  • Mafomu akagadziridzwa uye tsigiro yemafomu ekuisa akawanda-column akawedzerwa;
  • Kuitwa nekukurumidza kutsvaga kwakavakirwa paElasticsearch;
  • Yakawedzerwa tsigiro yezviviri-chinhu chechokwadi, password brute simba rekudzivirira, uye epamberi maturusi ekugovera password mitemo;
  • Secured kubatanidzwa pamwe neDocker.

Chishandiso chekufambisa chakagadzirwa zvakare chinokutendera kutama kubva kuOTRS CE 6 kuenda kuOTOBO. Zvekugadzwa inowanikwa ese ari maviri ekuisa package uye iyo Docker mifananidzo. Hosting services inopihwa zvakare. Demo access: mutengi chikamu (pinda Felix, password Felix), admin interface (Login Lena, password Lena).

Source: opennet.ru

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