Sei zvitoro zvisiri zvechikafu zvinoda kuzviitira sangano?

Sei masisitimu ekuzvibatsira ari kuitwa kwete nezvitoro zvegirosari chete, asiwo nezvitoro zvisiri zvekudya? Mangani e-self-service tekinoroji anoshanda mune isiri-yechikafu chikamu? (Spoiler: vatatu) Ndiani asingazobatsirike kubva kune izvi zvitsva? Tsvaga mhinduro dzeiyi nemimwe mibvunzo muchinyorwa chedu.

Ndeipi chikamu chisiri chekudya uye nei zvisiri nyore?

Zvisiri zvekudya zvinosanganisira vatengesi avo, sezita rechikamu rinoratidza pachena, havatengese zvigadzirwa zvekudya. Tsanangudzo yakafara iyi inogona kuvanza, semuenzaniso, zvipfeko, shangu, zvevana, zvekuvakisa, zvekushandisa pamhuka, midziyo yemumba, zvemagetsi, uye zvitoro zvemabhuku.

Kuti urege kuvhiringika mukusiyana uku, chikamu chisiri chekudya chine mamiriro ekugadzirisa. Simbisa:

• DIY (ita iwe pachako, "ita iwe pachako") - zvitoro zvezvinhu zvekuvaka, kugadzirisa;

• B&E - midziyo yemumba nemagetsi;

• fashoni - zvipfeko, shangu, zvitoro zvemidziyo;

• runako - zvizoro, zvinonhuwira;

• drogerie - zvitoro zvine assortment zvinosanganisira makemikari emumba, zvigadzirwa zvehutsanana, zvinhu zvemumba, uye shoma shoma yezvinonhuwira uye zvizorwa. Iko, chaizvoizvo, inobatanidza runako uye mhuri;

• imba - zvinhu zveimba.

Zvitoro zvemabhuku, zvishongo, zvitoro zvemaruva, zvitoro zvefenicha nezvitoro zvezvinhu zvevana zvakatanhamara.

Vamiriri vechikamu chisiri chekudya vanobatanidzwa nekuti huwandu hwavo huzhinji hunosanganisira zvigadzirwa zvakasarudzwa (kusiyana nechikamu chekudya). Vatengi vanosarudza zvigadzirwa zvakadaro vachifunga, vachizvienzanisa nezvipo kubva kune zvimwe zvitoro. Uye nekuda kwavo, vakagadzirira kutsungirira zvipingamupinyi: semuenzaniso, ronga rwendo rwakakosha kuenda kune imwe nzvimbo yekutengesa uko chigadzirwa chaunoda chiri mustock nemutengo wakanaka.

Panguva imwecheteyo, kutenga zvipfeko uye midziyo yemumba inorega kuva chiitiko chaimbova. Mazuva ano kutenga kwakadaro kunoitwa kakawanda uye nyore, saka kurwira mutengi hakusi mumunda weassortment nemitengo chete, asiwo mubasa, kusanganisira reji yemari.

Mubvunzo: zvokuita? Mumwe nemumwe mutengesi anogadzirisa dambudziko rekukwezva nekuchengetedza vatengi nenzira yavo. Mumwe munhu ari kuunza nekugadzira zvirongwa zvekuvimbika (takanyora nezve izvi pano, pano и pano), mumwe munhu anogara achiita mishandirapamwe yekushambadzira (vaitaura nezvavo pano и pano), mumwe munhu anoshuva omnichannel (vakanyora pano), uye mumwe munhu ari kushanda zvine hungwaru kuvandudza kunaka kwesevhisi. Uyezve, kuedza kwakarongeka munzira iyi kunofambidzana nekugadzirisa mutengo. Uye panguva ino vatengesi vari kufunga nezve kuunza tekinoroji yekuzvishandira.

Self-sevhisi masisitimu akanyanya kupararira muzvitoro zvegirosari (takanyora nezve izvi pano и pano) Uye, chokwadi, iwe pachako wakadzokorora kushandisa Self-Checkout uko kana iyo yekuzviongorora tekinoroji iyo yava kuita fashoni.

Asi nguva yasvika yekuwedzera mahorizoni edu. Self-sevhisi masisitimu anokwana zvakakwana mumamiriro ezvisiri zvekudya zvekutengesa, kugadzirisa akadai bhizinesi mabasa se:

• kuderedza mitsetse;

• kuronga mafomu ebasa remazuva ano (kusanganisira vatengi vanofarira kuderedza kutaurirana nevashandi) nekuvandudza kunaka kwavo;

• kugoverwazve kwevashandi;

• basa rinoshanduka nevatengi traffic mukati mezuva nevhiki;

• kuderedzwa kwemari yekushandisa.

Ndeapi ma-self-service technologies anonyanya kushanda mune zvisiri zvekudya

Kune mashanu makuru e-self-service tekinoroji anobvumidza iwe kugadzirisa matambudziko ataurwa pamusoro. Panguva imwecheteyo, ivo havana zvirambidzo zvine musoro zvine chekuita nehunhu hwechigadzirwa pachayo, shanda nevatengi, kana nzira yekutengesa.

• self-service cash register (Self-Checkout);

• hybrid cash register;

• zvakasiyana scanning (Scan&Pay);

• self scanning (Self Scanning);

• inoshandurwa yega-sevhisi regisheni yemari (2 mu1 - Self-Checkout + hybrid cash register).

Asi, sezvatakatokanganisa pakutanga kwechinyorwa, zvitatu zvacho zvinonyanya kushanda muchikamu chisiri chekudya - kuzviongorora (Self-Checkout), kupatsanura scanning (Scan & Pay) uye kuzviongorora (Self Scanning). Asi ichi chingori hwaro hunogona kusanganiswa kugadzira akawanda anoshanda sarudzo.

Kuzvitarisa-checkout kwakanakira vatengi vane mabhasikiti madiki uye vanokutendera kuti ushande nepamusoro penguva pfupi mumotokari yevatengi pasina kuwedzera huwandu hwevanobvisa mari. Iyi tekinoroji zvakare iri kudiwa pakati pevanhu vanosarudza kusataurirana nevashandi vechitoro chekutengesa. Uye uko Self-Checkout inoshanda, inoshandurwa mari rejista inogona kushandiswa pese pese.

Separate scanning (Scan&Pay) inogona kuwedzera zvakanyanya kuburitsa kweiyo mari rejista mutsara uye nekumhanyisa kwesevhisi. Muchiitiko ichi, cashier anova scanner pasina kutambisa nguva achibvuma kubhadhara. Uye vatengi vanobhadhara vakazvimirira pamateshi ekubhadhara.

Self Scanning yakakosha kana mutengesi achida kuratidza kuvimbika uye kuvimba kune vatengi. Muchiitiko ichi, anokoka mutengi kuti atarise zvinhu pauriri hwekutengesa aine yake nharembozha, achiisa chitoro application pairi. Kana, vatengi vane mvumo muchirongwa chekuvimbika vanopihwa ma scanner ega (TSD) akashongedzerwa neayo application. Mushure mekunge scanning yapera, munhu anogona kubhadhara kutenga panzvimbo yekubhadhara kana mune mobile application. Kuti usimbise chokwadi chekubhadhara, mutengi anongoda chete kuratidza QR kodhi kubva parisiti kana skrini yenharembozha.

Kazhinji, vatengesi vanosanganisa akasiyana ega ega tekinoroji vachishandisa yavo yakajairwa zvivakwa.

Maitiro ekuzvishandira tekinoroji anoitwa

Ngatitorei chitoro chemidziyo semuenzaniso. Kazhinji, nzvimbo dzekutengesa dzakadaro dzinoshanyirwa nemapoka matatu evatengi:

• avo vanoda kungotenga chimwe chinhu, semuenzaniso, vasati vaenda kunyika. Vatengi vakadaro vanowanzova nezvinhu zvishoma mungoro yavo;

• avo vanotenga zvinhu zvakawanda, semuenzaniso, zvekugadzirisa mufurati;

• nyanzvi dzekuvaka/maforomani anotenga zvinhu muhuwandu husina kana kuitirwa ngoro yekutakura zvinhu.

Kuchikamu chekutanga chevatengi, zviri nyore kuronga nzvimbo yekutaura neSelf-Checkout. Zvadaro, vakabata pakiti yezviputi nehari yemaruva mumaoko avo, havazofaniri kumira mumutsara shure kwevanhu vane ngoro dzakazara nezvinhu.

Kuti upe sevhisi yemhando yepamusoro kuchikamu chechipiri chevashanyi vezvitoro, zvine musoro kuunza yakaparadzana scanning system. Mushandi anokurumidza kuongorora zvinhu, izvo zvauchazoda kuzvibhadharira wega pachiteshi chekubhadhara.

Chikamu chechitatu chevatengi chakasiyana nechakapfuura mukuti vavaki vane hunyanzvi vanotenga zvinhu zvakakura kwazvo uye havawanzoda zano. Nekudaro, ivo havaronge kuisa chero chinhu mungoro - vatengi vakadaro vanoda kuendeswa kweiyo odha. Naizvozvo, mune iyi kesi, zvine musoro kupa yakazvimirira scanning. Mutengi anosarudza chigadzirwa chaanoda achishandisa masampuli uye anoratidza huwandu hwayo. Uye mushure mekuisa hurongwa, sarudzo yekuendesa zvinhu kune basa rekutumira inowanikwa.

Uko kuzvishandira kusingadzike midzi

Zvino ngatitaure pamusoro pekuti ndevapi vatengesi havafanire kukurudzira kuunza self-service:

• zvitoro zvezvishongo, zvitoro zveumbozha - assortment yavo haina kukodzera kuzvishandira nekuda kwezvikonzero zvekuchengetedza. Mukuwedzera, vatengi vezvitoro zvakadaro vanowanzofarira basa remunhu;

• zvitoro zvinotengesa zvakaoma-ku-kuziva uye zvigadzirwa zvakafanana. Semuenzaniso, mapoinzi ekutengesa kwezvizoro uye makemikari emumba.

Ndeipi rake inogona kutsikwa kana uchiunza self-service

Chikanganiso chikuru pakuita tekinoroji yekuzvishandira ndiko kushaikwa kwezvinangwa chaizvo zvekushandisa mabhenefiti avo uye mazano pamusoro pezvinotarisirwa mhedzisiro inoda kuwanikwa.

Chechipiri ndechekushaya kuti kushandiswa kweimwe kana mamwe maitiro ekuzvishandira achada mari yezvivakwa zvine hukama, kuunzwa kwezvitsva zvinodiwa zvebasa revashandi uye kudzokororwa kwemaitiro ebhizinesi aripo.

Chechitatu, kushaikwa kwechirongwa chekubatanidza vatengi mukushandisa matekinoroji matsva:
kurongeka kwakashata kwenzvimbo yekupinda / yekubuda, matipi uye mabhukwana ekuti ungashandise sei sisitimu uye kuti zvayakanakira ndezvipi.

Kuti usarudze nenzira kwayo tekinoroji inoshanda yekuzvishandira, unofanirwa kuongorora huwandu hwakawanda hweruzivo. Ongorora huwandu hwemarisiti, zvinhu zviri mazviri, kufambiswa kwevatengi nezuva neawa, kugoverwa kwemari uye isiri-yekubhadhara mari, kuona mitoro yepamusoro uye kuverenga mashandiro ehurongwa hwechinangwa. Kugadzirisa dambudziko rakadaro pasina ruzivo mukushandisa masisitimu akadaro uye kunzwisisa maitiro avo ibasa rakaoma. Nokudaro, zvakakosha kuwana musanganisi anokwanisa anozozvigadzirisa.

Source: www.habr.com