{"id":30409,"date":"2019-10-31T21:35:23","date_gmt":"2019-10-31T18:35:23","guid":{"rendered":"https:\/\/prohoster.info\/blog\/upravlenie-it-uslugami-itsm-stalo-eshhe-effektivnee-blagodarya-sredstvam-mashinnogo-obucheniya\/"},"modified":"2019-10-31T21:35:23","modified_gmt":"2019-10-31T18:35:23","slug":"upravlenie-it-uslugami-itsm-stalo-eshhe-effektivnee-blagodarya-sredstvam-mashinnogo-obucheniya","status":"publish","type":"post","link":"https:\/\/prohoster.info\/sq\/blog\/administrirovanie\/upravlenie-it-uslugami-itsm-stalo-eshhe-effektivnee-blagodarya-sredstvam-mashinnogo-obucheniya","title":{"rendered":"Menaxhimi i sh\u00ebrbimeve IT (ITSM) ka b\u00ebr\u00eb edhe m\u00eb efikas fal\u00eb mjeteve t\u00eb m\u00ebsimit t\u00eb makineris\u00eb","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>N\u00eb vitin 2018, ne forcuam pozitat tona \u2013 sh\u00ebrbimet e menaxhimit t\u00eb sh\u00ebrbimeve t\u00eb IT (ITSM) dhe sh\u00ebrbimet e mb\u00ebshtetjes s\u00eb IT vazhdojn\u00eb aktivitetin e tyre, pavar\u00ebsisht bisedave t\u00eb vazhdueshme rreth sa koh\u00eb do t\u00eb durojn\u00eb gjat\u00eb epok\u00ebs s\u00eb revolucionit digjital. N\u00eb t\u00eb v\u00ebrtet\u00eb, k\u00ebrkesa p\u00ebr sh\u00ebrbime mb\u00ebshtetjeje po rritet \u2013 n\u00eb Raportin mbi mb\u00ebshtetje teknike dhe Raportin mbi pagat HDI (Help Desk Institute) p\u00ebr vitin 2017, thuhet se 55% e sh\u00ebrbimeve t\u00eb mb\u00ebshtetjes teknike raportuan nj\u00eb rritje t\u00eb volumit t\u00eb k\u00ebrkesave n\u00eb vitin e fundit. <noindex><a rel=\"nofollow\" href=\"http:\/\/www.microfocus.com\/en-us\/products\/service-management-automation-suite\/overview\">HDI<\/a><\/noindex> (Help Desk Institute) p\u00ebr vitin 2017 tregon se 55% e sh\u00ebrbimeve t\u00eb mb\u00ebshtetjes teknike raportuan nj\u00eb rritje t\u00eb volumit t\u00eb k\u00ebrkesave n\u00eb vitin e fundit. <\/p>\n<p><img decoding=\"async\" alt=\"Menaxhimi i sh\u00ebrbimeve IT (ITSM) ka b\u00ebr\u00eb edhe m\u00eb efikas fal\u00eb mjeteve t\u00eb m\u00ebsimit t\u00eb makineris\u00eb\" src=\"\/wp-content\/uploads\/2019\/03\/4be34ddeeca161979779830b4e7aeb23.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nNga ana tjet\u00ebr, shum\u00eb kompani raportuan nj\u00eb r\u00ebnie t\u00eb volumit t\u00eb k\u00ebrkesave p\u00ebr mb\u00ebshtetje teknike vitin e kaluar (15%) krahasuar me vitin 2016 (10%). Nj\u00eb faktor ky\u00e7 q\u00eb ndihmoi n\u00eb reduktimin e numrit t\u00eb k\u00ebrkesave ishte mb\u00ebshtetje teknike e pavarur. Megjithat\u00eb, HDI gjithashtu raporton se vitin e kaluar kostoja e nj\u00eb k\u00ebrkese u rrit n\u00eb 25 dollar\u00eb amerikane krahasuar me 18 dollar\u00eb amerikan\u00eb n\u00eb vitin 2016. Kjo nuk \u00ebsht\u00eb ajo q\u00eb shumica e sh\u00ebrbimeve t\u00eb IT duan. Fatmir\u00ebsisht, automatizimi i bazuar n\u00eb analitik\u00eb dhe m\u00ebsim nga makinat mund t\u00eb p\u00ebrmir\u00ebsoj\u00eb proceset dhe performanc\u00ebn e sh\u00ebrbimeve t\u00eb mb\u00ebshtetjes duke reduktuar numrin e gabimeve dhe duke rritur cil\u00ebsin\u00eb dhe shpejt\u00ebsin\u00eb. Ndonj\u00ebher\u00eb, kjo kalon p\u00ebrtej mund\u00ebsive njer\u00ebzore, dhe m\u00ebsimi nga makinat dhe analitika jan\u00eb baza kryesore p\u00ebr nj\u00eb sh\u00ebrbim mb\u00ebshtetjeje IT inteligjent, t\u00eb k\u00ebndsh\u00ebm dhe efikas.<br \/>\n<noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><br \/>\nKy artikull shqyrton m\u00eb n\u00eb detaje se si m\u00ebsimi nga makinat mund t\u00eb zgjidh\u00eb shum\u00eb probleme t\u00eb sh\u00ebrbimeve t\u00eb mb\u00ebshtetjes dhe ITSM q\u00eb lidhen me volumet dhe kostot e k\u00ebrkesave dhe si t\u00eb krijoni nj\u00eb sh\u00ebrbim mb\u00ebshtetjeje m\u00eb t\u00eb shpejt\u00eb dhe t\u00eb automatizuar q\u00eb punonj\u00ebsit e kompanis\u00eb do ta p\u00ebrdorin me k\u00ebnaq\u00ebsi.<\/p>\n<h3>ITSM efektiv p\u00ebrmes m\u00ebsimit nga makinat dhe analitik\u00ebs<\/h3>\n<p>\nP\u00ebrkufizimi im i preferuar i m\u00ebsimit nga makinat jepet nga kompania <noindex><a rel=\"nofollow\" href=\"http:\/\/www.mathworks.com\/\">MathWorks<\/a><\/noindex>:<\/p>\n<p>\u00abM\u00ebsimi nga makinat i m\u00ebson kompjuter\u00ebt t\u00eb b\u00ebjn\u00eb at\u00eb q\u00eb \u00ebsht\u00eb natyrisht p\u00ebr njer\u00ebzit dhe kafsh\u00ebt \u2013 t\u00eb m\u00ebsojn\u00eb nga p\u00ebrvoja e tyre. Algoritmet e m\u00ebsimit nga makinat p\u00ebrdorin metoda llogarit\u00ebse p\u00ebr t\u00eb m\u00ebsuar informacionin direkt nga t\u00eb dh\u00ebnat, pa u mb\u00ebshtetur n\u00eb nj\u00eb ekuacion t\u00eb p\u00ebrcaktuar paraprakisht si model. Algoritmet p\u00ebrmir\u00ebsojn\u00eb n\u00eb m\u00ebnyr\u00eb adaptuese efikasitetin e tyre n\u00eb p\u00ebrputhje me rritjen e numrit t\u00eb mostrave q\u00eb jan\u00eb n\u00eb dispozicion p\u00ebr t\u00eb m\u00ebsuar.\u00bb<br \/>\nM\u00eb posht\u00eb jan\u00eb disa mund\u00ebsi q\u00eb ofrohen p\u00ebr disa mjete ITSM t\u00eb bazuara n\u00eb teknologjit\u00eb e m\u00ebsimit nga makinat dhe analitik\u00ebs s\u00eb t\u00eb dh\u00ebnave t\u00eb m\u00ebdha:<\/p>\n<ul>\n<li><b>Mb\u00ebshtetje p\u00ebrmes bota.<\/b> Agjent\u00ebt virtual\u00eb dhe chatbot\u00ebt mund t\u00eb ofrojn\u00eb automatikisht lajme, artikuj, sh\u00ebrbime dhe oferta mb\u00ebshtetjeje nga kataloget e t\u00eb dh\u00ebnave dhe k\u00ebrkesat publike. Kjo mb\u00ebshtetje 24\/7 n\u00eb form\u00ebn e programeve t\u00eb trajnimit t\u00eb ofruara p\u00ebr p\u00ebrdoruesit final\u00eb ndihmon n\u00eb zgjidhjen e \u00e7\u00ebshtjeve n\u00eb m\u00ebnyr\u00eb shum\u00eb m\u00eb t\u00eb shpejt\u00eb. Avantazhet kryesore t\u00eb bot\u00ebs jan\u00eb nd\u00ebrfaqja e p\u00ebrmir\u00ebsuar e p\u00ebrdoruesit dhe numri m\u00eb i vog\u00ebl i k\u00ebrkesave t\u00eb hyrjes.<\/li>\n<li><b>Lajme dhe njoftime inteligjente.<\/b> K\u00ebta mjete u lejojn\u00eb t\u00eb paralajm\u00ebrojn\u00eb p\u00ebrdoruesit p\u00ebr probleme t\u00eb mundshme me koh\u00eb. P\u00ebrve\u00e7 k\u00ebsaj, profesionist\u00ebt e IT mund t\u00eb rekomandojn\u00eb zgjidhje p\u00ebr problemet duke ofruar njoftime t\u00eb personalizuara, t\u00eb cilat i japin p\u00ebrdoruesve t\u00eb fundit informacion t\u00eb r\u00ebnd\u00ebsish\u00ebm dhe t\u00eb dobish\u00ebm p\u00ebr \u00e7\u00ebshtjet me t\u00eb cilat mund t\u00eb p\u00ebrballen, si dhe k\u00ebshilla p\u00ebr t'i shmangur ato. P\u00ebrdoruesit e informuar do ta vler\u00ebsojn\u00eb mb\u00ebshtetje aktive t\u00eb IT, dhe numri i k\u00ebrkesave t\u00eb hyrjes do t\u00eb ulet.<\/li>\n<li><b>K\u00ebrkimi inteligjent.<\/b> Kur p\u00ebrdoruesit e fundit k\u00ebrkojn\u00eb informacion ose sh\u00ebrbime, nj\u00eb sistem menaxhimi njohurish i nd\u00ebrlidhur mund t\u00eb ofroj\u00eb rekomandime, artikuj dhe lidhje. P\u00ebrdoruesit e fundit zakonisht kalojn\u00eb disa nga rezultatet, duke preferuar m\u00eb shum\u00eb ato. K\u00ebto klikime dhe numri i shikimeve p\u00ebrfshihen n\u00eb kriteret e \u2018peshoj\u2019 gjat\u00eb indeksimit t\u00eb p\u00ebrmbajtjes me kalimin e koh\u00ebs, prandaj mund\u00ebsit\u00eb e k\u00ebrkimit configurohen n\u00eb m\u00ebnyr\u00eb dinamike. Duke pasur parasysh reagimin e p\u00ebrdoruesve t\u00eb fundit n\u00eb form\u00ebn e votimit \u2018p\u00eblqej\u2019\/\u2019nuk p\u00eblqej\u2019, kjo gjithashtu ndikon n\u00eb renditjen e p\u00ebrmbajtjes q\u00eb ata dhe p\u00ebrdorues t\u00eb tjer\u00eb mund ta gjejn\u00eb. Nga pik\u00ebpamja e p\u00ebrfitimeve, p\u00ebrdoruesit e fundit mund t\u00eb gjejn\u00eb shpejt p\u00ebrgjigje dhe ndihen t\u00eb sigurt, nd\u00ebrsa agjent\u00ebt e mb\u00ebshtetjes kan\u00eb mund\u00ebsin\u00eb t\u00eb trajtojn\u00eb m\u00eb shum\u00eb k\u00ebrkesa dhe t\u00eb arrijn\u00eb m\u00eb shum\u00eb marr\u00ebveshje p\u00ebr cil\u00ebsin\u00eb e sh\u00ebrbimeve t\u00eb ofruara (SLA).<\/li>\n<li><b>Analitika e temave popullore. <\/b>K\u00ebtu, mund\u00ebsit\u00eb analitike zbulojn\u00eb tendencat p\u00ebr burime t\u00eb dh\u00ebnash t\u00eb strukturuara dhe t\u00eb paestrukturuara. Informacioni p\u00ebr temat m\u00eb t\u00eb njohura paraqitet n\u00eb m\u00ebnyr\u00eb grafike si nj\u00eb hart\u00eb nxeht\u00ebsie, ku madh\u00ebsia e segmenteve p\u00ebrputhet me frekuenc\u00ebn e temave t\u00eb caktuara apo grupeve t\u00eb fjal\u00ebve ky\u00e7e q\u00eb k\u00ebrkohen nga p\u00ebrdoruesit. Raste t\u00eb p\u00ebrs\u00ebritura do t\u00eb zbulohen menj\u00ebher\u00eb, do t\u00eb grupohen dhe do t\u00eb zgjidhen s\u00eb bashku. Analiza e temave t\u00eb njohura gjithashtu zbulon grupe incidentesh me nj\u00eb shkak t\u00eb p\u00ebrbashk\u00ebt dhe ndihmon n\u00eb zvog\u00eblimin e koh\u00ebs p\u00ebr identifikimin dhe zgjidhjen e problemit kryesor. Gjithashtu, teknologjia mund t\u00eb krijoj\u00eb automatikisht artikuj n\u00eb baz\u00ebn e njohurive, duke u mb\u00ebshtetur n\u00eb nd\u00ebrveprime t\u00eb ngjashme ose probleme t\u00eb ngjashme. K\u00ebrkimi i trendeve n\u00eb t\u00eb dh\u00ebna t\u00eb ndryshme rrit aktivitetin e departamentit IT, parandalon p\u00ebrs\u00ebritjen e incidenteve dhe, si rezultat, rrit k\u00ebnaq\u00ebsin\u00eb e p\u00ebrdoruesve p\u00ebrfundimtar\u00eb duke reduktuar nj\u00ebkoh\u00ebsisht shpenzimet p\u00ebr IT.<\/li>\n<li><b>Aplikimet Smart.<\/b> P\u00ebrdoruesit p\u00ebrfundimtar\u00eb presin q\u00eb t\u00eb d\u00ebrgojn\u00eb nj\u00eb aplikim t\u00eb jet\u00eb po aq e leht\u00eb sa t\u00eb shkruash nj\u00eb tweet, dometh\u00ebn\u00eb \u2013 nj\u00eb mesazh t\u00eb shkurt\u00ebr n\u00eb gjuh\u00ebn e natyrshme q\u00eb p\u00ebrshkruan nj\u00eb problem ose k\u00ebrkes\u00eb, i cili mund t\u00eb d\u00ebrgohet me email. Ose madje thjesht t\u00eb bashkangjitni nj\u00eb fotografi t\u00eb problematik\u00ebs dhe ta d\u00ebrgoni at\u00eb nga nj\u00eb pajisje mobile. Regjistrimi i aplikimeve smart e p\u00ebrshpejton procesin e krijimit t\u00eb k\u00ebrkesave, duke e mbushur automatikisht t\u00eb gjith\u00eb fushat n\u00eb baz\u00eb t\u00eb asaj q\u00eb ka shkruar p\u00ebrdoruesi p\u00ebrfundimtar ose skanimit t\u00eb nj\u00eb imazhi, i p\u00ebrpunuar me nj\u00eb program p\u00ebr njohjen optike t\u00eb karaktereve (OCR). Duke p\u00ebrdorur nj\u00eb grup t\u00eb dh\u00ebnash v\u00ebzhgimesh, teknologjia automatikisht e klasifikon dhe i drejton aplikimet agjent\u00ebve t\u00eb sh\u00ebrbimit t\u00eb mb\u00ebshtetjes. Agjent\u00ebt mund t\u00eb ridrejtojn\u00eb aplikimet n\u00eb grupe t\u00eb ndryshme mb\u00ebshtetjeje dhe mund t\u00eb rregullojn\u00eb fushat e mbushura automatikisht n\u00ebse modeli i m\u00ebsimit t\u00eb makineris\u00eb nuk \u00ebsht\u00eb optimali p\u00ebr k\u00ebt\u00eb rast. Sistemi m\u00ebson nga modelet e reja, duke e b\u00ebr\u00eb m\u00eb t\u00eb leht\u00eb p\u00ebr t'u p\u00ebrballur me problemet n\u00eb t\u00eb ardhmen. E gjith\u00eb kjo do t\u00eb thot\u00eb se p\u00ebrdoruesit p\u00ebrfundimtar\u00eb mund t\u00eb hapin aplikime leht\u00ebsisht dhe shpejt, gj\u00eb q\u00eb \u00e7on n\u00eb rritjen e k\u00ebnaq\u00ebsis\u00eb kur p\u00ebrdorin mjetet e pun\u00ebs. Kjo mund\u00ebsi gjithashtu zvog\u00eblon sasin\u00eb e pun\u00ebs manuale dhe gabimeve dhe ndihmon n\u00eb shkurtimin e koh\u00ebs dhe kostove p\u00ebr zgjidhjen.<\/li>\n<li><b>Email Smart.<\/b> Ky mjet i ngjan aplikimeve smart. P\u00ebrdoruesi p\u00ebrfundimtar mund t\u00eb d\u00ebrgoj\u00eb nj\u00eb email n\u00eb sh\u00ebrbimin e mb\u00ebshtetjes dhe t\u00eb p\u00ebrshkruaj\u00eb nj\u00eb problem n\u00eb gjuh\u00ebn e natyrshme. Mjeti i sh\u00ebrbimit t\u00eb mb\u00ebshtetjes krijon nj\u00eb aplikim n\u00eb baz\u00eb t\u00eb p\u00ebrmbajtjes s\u00eb email-it, si dhe p\u00ebrgjigjet automatikisht p\u00ebrdoruesit p\u00ebrfundimtar me lidhje p\u00ebr zgjidhjet e ofruara. P\u00ebrdoruesit p\u00ebrfundimtar\u00eb jan\u00eb t\u00eb k\u00ebnaqur, pasi hapja e aplikimeve dhe k\u00ebrkesave \u00ebsht\u00eb e leht\u00eb dhe e p\u00ebrshtatshme, dhe agjent\u00ebt IT kan\u00eb m\u00eb pak pun\u00eb manuale.<\/li>\n<li><b>Menaxhimi i Smart ndryshimeve.<\/b> M\u00ebsimi i makineris\u00eb gjithashtu mb\u00ebshtet analitik\u00ebn moderne dhe menaxhimin e ndryshimeve. Duke marr\u00eb parasysh numrin e shpesht\u00eb t\u00eb ndryshimeve q\u00eb k\u00ebrkohen sot nga bizneset, sistemet inteligjente mund t\u00eb ofrojn\u00eb agjent\u00ebve ose menaxher\u00ebve t\u00eb ndryshimeve propozime q\u00eb synojn\u00eb optimizimin e mjedisit dhe rritjen e p\u00ebrqindjes s\u00eb ndryshimeve me sukses n\u00eb t\u00eb ardhmen. Agjent\u00ebt mund t\u00eb p\u00ebrshkruajn\u00eb ndryshimet e nevojshme n\u00eb gjuh\u00ebn e natyrshme, dhe mund\u00ebsit\u00eb analitike do t\u00eb kontrollojn\u00eb p\u00ebrmbajtjen p\u00ebr elementet e konfigurimit q\u00eb preken. T\u00eb gjitha ndryshimet rregullohen, dhe indikator\u00ebt automatik\u00eb njoftojn\u00eb menaxherin e ndryshimeve n\u00ebse ka ndonj\u00eb problem me ndryshimin, si\u00e7 jan\u00eb rreziqet, planifikimi n\u00eb dritare t\u00eb paplanifikuara ose statusi 'i pa miratuar'. Avantazhi kryesor i menaxhimit t\u00eb smart ndryshimeve \u00ebsht\u00eb koha m\u00eb e shpejt\u00eb e kthimit me num\u00ebr m\u00eb t\u00eb vog\u00ebl konfigurimesh, rregullimesh dhe, n\u00eb fund, me m\u00eb pak shpenzime monetare.<\/li>\n<\/ul>\n<p>\n<b><i>N\u00eb fund, m\u00ebsimi i makineris\u00eb dhe analiza transformojn\u00eb sistemet ITSM me supozime dhe rekomandime inteligjente p\u00ebr problemet me aplikimet dhe proceset e ndryshimeve, t\u00eb cilat ndihmojn\u00eb agjent\u00ebt dhe grupet mb\u00ebshtet\u00ebse IT t\u00eb p\u00ebrshkruajn\u00eb, diagnostikojn\u00eb, parashikojn\u00eb dhe rekomandojn\u00eb se \u00e7far\u00eb ndodhi, \u00e7far\u00eb po ndodh dhe \u00e7far\u00eb do t\u00eb ndodh\u00eb. P\u00ebrdoruesit p\u00ebrfundimtar\u00eb marrin vler\u00ebsime analitike proaktive, personale dhe dinamike dhe zgjidhje t\u00eb shpejta. Shum\u00eb prej tyre b\u00ebhen automatikisht, dmth. pa nd\u00ebrhyrjen e njeriut. Dhe p\u00ebr shkak se teknologjia m\u00ebson me kalimin e koh\u00ebs, proceset b\u00ebhen gjithnj\u00eb e m\u00eb t\u00eb mira. E r\u00ebnd\u00ebsishme \u00ebsht\u00eb t\u00eb theksohet se t\u00eb gjitha funksionet inteligjente t\u00eb p\u00ebrshkruara n\u00eb k\u00ebt\u00eb artikull jan\u00eb t\u00eb disponueshme tashm\u00eb sot.<\/i><\/b><br \/>\n<br \/>Burimi: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/icl_services\/blog\/445504\/\">habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u0412 2018 \u0433\u043e\u0434\u0443 \u043c\u044b \u043f\u0440\u043e\u0447\u043d\u043e \u0437\u0430\u043a\u0440\u0435\u043f\u0438\u043b\u0438 \u0441\u0432\u043e\u0438 \u043f\u043e\u0437\u0438\u0446\u0438\u0438 \u2013 \u0441\u043b\u0443\u0436\u0431\u044b \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0418\u0422-\u0443\u0441\u043b\u0443\u0433\u0430\u043c\u0438 (ITSM) \u0438 \u0441\u043b\u0443\u0436\u0431\u044b \u0418\u0422-\u0443\u0441\u043b\u0443\u0433 \u0434\u043e \u0441\u0438\u0445 \u043f\u043e\u0440 \u043f\u0440\u043e\u0434\u043e\u043b\u0436\u0430\u044e\u0442 \u0441\u0432\u043e\u044e \u0434\u0435\u044f\u0442\u0435\u043b\u044c\u043d\u043e\u0441\u0442\u044c, \u043d\u0435\u0441\u043c\u043e\u0442\u0440\u044f \u043d\u0430 \u043d\u0435\u043f\u0440\u0435\u043a\u0440\u0430\u0449\u0430\u044e\u0449\u0438\u0435\u0441\u044f \u0440\u0430\u0437\u0433\u043e\u0432\u043e\u0440\u044b \u043e \u0442\u043e\u043c, \u043a\u0430\u043a \u0434\u043e\u043b\u0433\u043e \u043e\u043d\u0438 \u0435\u0449\u0435 \u043f\u0440\u043e\u0434\u0435\u0440\u0436\u0430\u0442\u0441\u044f \u0432 \u043f\u043e\u0440\u0443 \u0446\u0438\u0444\u0440\u043e\u0432\u043e\u0439 \u0440\u0435\u0432\u043e\u043b\u044e\u0446\u0438\u0438. \u0414\u0435\u0439\u0441\u0442\u0432\u0438\u0442\u0435\u043b\u044c\u043d\u043e, \u0441\u043f\u0440\u043e\u0441 \u043d\u0430 \u0441\u043b\u0443\u0436\u0431\u044b \u0442\u0435\u0445\u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438 \u0440\u0430\u0441\u0442\u0435\u0442 \u2013 \u0432 \u041e\u0442\u0447\u0435\u0442\u0435 \u043e \u0442\u0435\u0445\u043d\u0438\u0447\u0435\u0441\u043a\u043e\u0439 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0435 \u0438 \u041e\u0442\u0447\u0435\u0442\u0435 \u043e \u0437\u0430\u0440\u043f\u043b\u0430\u0442\u0430\u0445 HDI (Help [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":22410,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[688],"tags":[],"class_list":["post-30409","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-administrirovanie"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.0.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"\u0412 2018 \u0433\u043e\u0434\u0443 \u043c\u044b \u043f\u0440\u043e\u0447\u043d\u043e \u0437\u0430\u043a\u0440\u0435\u043f\u0438\u043b\u0438 \u0441\u0432\u043e\u0438 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sh\u00ebrbimeve IT (ITSM) \u00ebsht\u00eb b\u00ebr\u00eb edhe m\u00eb efektiv fal\u00eb mjeteve t\u00eb inteligjenc\u00ebs artificiale | ProHoster","description":"N\u00eb vitin 2018, ne e konsoliduam q\u00ebndrimin ton\u00eb \u2013 sh\u00ebrbimet e menaxhimit t\u00eb sh\u00ebrbimeve IT (ITSM) dhe sh\u00ebrbimet e sh\u00ebrbimeve IT vazhdojn\u00eb t\u00eb funksionojn\u00eb, pavar\u00ebsisht bisedave t\u00eb pand\u00ebrprera mbi sa gjat\u00eb do t\u00eb mbijetojn\u00eb n\u00eb epok\u00ebn e revolucionit digjital. 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