{"id":30464,"date":"2019-10-31T21:35:40","date_gmt":"2019-10-31T18:35:40","guid":{"rendered":"https:\/\/prohoster.info\/blog\/crm-sistemy-s-tochki-zreniya-kiberbezopasnosti-zashhita-ili-ugroza\/"},"modified":"2019-10-31T21:35:40","modified_gmt":"2019-10-31T18:35:40","slug":"crm-sistemy-s-tochki-zreniya-kiberbezopasnosti-zashhita-ili-ugroza","status":"publish","type":"post","link":"https:\/\/prohoster.info\/sq\/blog\/administrirovanie\/crm-sistemy-s-tochki-zreniya-kiberbezopasnosti-zashhita-ili-ugroza","title":{"rendered":"Sistemat e CRM-s\u00eb n\u00eb aspektin e siguris\u00eb kibernetike: mbrojtje apo k\u00ebrc\u00ebnim?","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>31 Marsi \u00ebsht\u00eb Dita Nd\u00ebrkomb\u00ebtare e Backup-it, dhe java para saj \u00ebsht\u00eb gjithmon\u00eb plot histori q\u00eb lidhen me sigurin\u00eb. T\u00eb h\u00ebn\u00ebn, ne tashm\u00eb m\u00ebsuam p\u00ebr Asus-in e komprometuar dhe 'tre prodhuesit e panjohur'. Kompanit\u00eb q\u00eb jan\u00eb ve\u00e7an\u00ebrisht supersticioze kalojn\u00eb jav\u00ebn n\u00eb ankth, duke b\u00ebr\u00eb backup. Kjo ndodh sepse t\u00eb gjith\u00eb ne jemi paksa t\u00eb pakujdessh\u00ebm kur flitet p\u00ebr sigurin\u00eb: disa harrojn\u00eb t\u00eb vendosin rripin e sigurimit n\u00eb sediljen e pasme, disa injorojn\u00eb datat e skadenc\u00ebs s\u00eb produkteve, disa ruajn\u00eb emrin e p\u00ebrdoruesit dhe fjal\u00ebkalimin n\u00ebn tastier\u00eb, e disa madje i shkruajn\u00eb t\u00eb gjitha fjal\u00ebkalimet n\u00eb nj\u00eb bllok. Disa individ\u00eb arrijn\u00eb t\u00eb \u00e7aktivizojn\u00eb antivirus\u00ebt, 'n\u00eb m\u00ebnyr\u00eb q\u00eb kompjuteri t\u00eb mos ngec\u00eb' dhe nuk e p\u00ebrdorin ndarjen e t\u00eb drejtave t\u00eb aksesit n\u00eb sistemet e korporatave (cili sekret mund t\u00eb ket\u00eb nj\u00eb kompani me 50 njer\u00ebz!). Ndoshta, njer\u00ebzimi akoma nuk ka krijuar instinktin e mbijetes\u00ebs kibernetike, i cili n\u00eb parim mund t\u00eb b\u00ebhet nj\u00eb instinkt bazik i ri. <\/p>\n<p>Nuk kam zhvilluar instinkt t\u00eb till\u00eb dhe biznes. Nj\u00eb pyetje e thjesht\u00eb: a \u00ebsht\u00eb sistemi CRM nj\u00eb k\u00ebrc\u00ebnim p\u00ebr sigurin\u00eb informacionit apo nj\u00eb mjet p\u00ebr t\u00eb siguruar sigurin\u00eb? E v\u00ebshtir\u00eb se dikush do t\u00eb p\u00ebrgjigjet me sakt\u00ebsi menj\u00ebher\u00eb. K\u00ebtu duhet t\u00eb fillojm\u00eb, si\u00e7 na m\u00ebsonin n\u00eb or\u00ebt e anglishtes: varet... Varet nga konfigurimet, forma e ofrimit t\u00eb CRM, zakon\u00ebt dhe bindjet e ofruesit, shkalla e neglizhenc\u00ebs s\u00eb punonj\u00ebsve, dhe shpik\u00ebsia e keqb\u00ebr\u00ebsve. N\u00eb fund t\u00eb fundit, mund t\u00eb thyhet gjith\u00e7ka. Si duhet t\u00eb jetojm\u00eb? <\/p>\n<p><noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/regionsoft\/blog\/445582\/\"><img decoding=\"async\" alt=\"Sistemat e CRM-s\u00eb n\u00eb aspektin e siguris\u00eb kibernetike: mbrojtje apo k\u00ebrc\u00ebnim?\" src=\"\/wp-content\/uploads\/2019\/03\/a8f5a722224874380fd4ada7c105f45a.jpg\" style=\"display:block;margin: 0 auto;\" \/><\/a><\/noindex><br \/>\n<i>Kjo \u00ebsht\u00eb si siguria informacionit n\u00eb biznesin e vog\u00ebl dhe t\u00eb mes\u00ebm<\/i> <noindex><a rel=\"nofollow\" href=\"https:\/\/relaxstory.livejournal.com\/33712.html\"><i>Nga \u0416\u0416<\/i><\/a><\/noindex><br \/>\n<noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><\/p>\n<h2>Sistemi CRM si mbrojtje<\/h2>\n<p>\nMbrojtja e t\u00eb dh\u00ebnave mbi aktivitetin tregtar dhe operativ dhe ruajtja e sigurt e baz\u00ebs s\u00eb klient\u00ebve \u2014 \u00ebsht\u00eb nj\u00eb nga detyrat kryesore t\u00eb sistemit CRM, dhe n\u00eb k\u00ebt\u00eb aspekt ajo \u00ebsht\u00eb m\u00eb e r\u00ebnd\u00ebsishme se \u00e7do softuer tjet\u00ebr aplikativ n\u00eb kompani.<\/p>\n<p>Me sigurisht keni filluar t\u00eb lexoni k\u00ebt\u00eb artikull dhe thell\u00eb n\u00eb zem\u00ebr keni qeshur, duke \u00ebnd\u00ebrruar se kujt i nevojitet informacioni juaj. N\u00ebse \u00ebsht\u00eb k\u00ebshtu, ndoshta nuk keni pasur p\u00ebrvoj\u00eb me shitjet dhe nuk e dini se sa e k\u00ebrkuar jan\u00eb bazat e klient\u00ebve \"t\u00eb gjalla\" dhe informacioni mbi metodat p\u00ebr t\u00eb punuar me k\u00ebto baza. P\u00ebrmbajtja e sistemit CRM \u00ebsht\u00eb interesante jo vet\u00ebm p\u00ebr drejtuesit e kompanis\u00eb, por edhe p\u00ebr: \u00a0<\/p>\n<ul>\n<li>Keqb\u00ebr\u00ebsit (m\u00eb rrall\u00eb) \u2014 ata kan\u00eb nj\u00eb q\u00ebllim q\u00eb lidhet sakt\u00ebsisht me kompanin\u00eb tuaj dhe do t\u00eb p\u00ebrdorin t\u00eb gjitha burimet p\u00ebr t\u00eb marr\u00eb t\u00eb dh\u00ebnat: p\u00ebr t\u00eb korrur punonj\u00ebsit, p\u00ebr t\u00eb b\u00ebr\u00eb hakerim, p\u00ebr t\u00eb bler\u00eb t\u00eb dh\u00ebnat tuaja nga menaxher\u00ebt, intervistimin e menaxher\u00ebve dhe m\u00eb shum\u00eb.\n<\/li>\n<li>Punonj\u00ebsit (m\u00eb shpesh), t\u00eb cil\u00ebt mund t\u00eb veprojn\u00eb si informator\u00eb p\u00ebr konkurrent\u00ebt tuaj. Ata thjesht jan\u00eb t\u00eb gatsh\u00ebm t\u00eb largojn\u00eb ose t\u00eb shesin baz\u00ebn e klient\u00ebve p\u00ebr p\u00ebrfitime personale. \n<\/li>\n<li>Haker\u00ebt amator\u00eb (shum\u00eb rrall\u00eb) \u2014 mund t\u00eb bie n\u00eb hakerimin e cloud-it ku ndodhen t\u00eb dh\u00ebnat tuaja ose t\u00eb rrjetit, ose ndoshta dikush vet\u00ebm p\u00ebr k\u00ebnaq\u00ebsi do t\u00eb d\u00ebshiroj\u00eb t\u00eb \"nxjerr\u00eb\" t\u00eb dh\u00ebnat tuaja (p.sh., t\u00eb dh\u00ebnat p\u00ebr grosist\u00ebt e farmacis\u00eb ose alkoolit \u2014 thjesht p\u00ebr t'u p\u00ebrk\u00ebdhelur syri). \n<\/li>\n<\/ul>\n<p>\nN\u00ebse dikush hyn n\u00eb CRM tuaj, ai do t\u00eb ket\u00eb qasje n\u00eb aktivitetin tuaj operativ, pra n\u00eb at\u00eb masiv t\u00eb t\u00eb dh\u00ebnave q\u00eb p\u00ebrdorni p\u00ebr t\u00eb realizuar pjes\u00ebn m\u00eb t\u00eb madhe t\u00eb fitimeve. Dhe q\u00eb nga momenti i fitimit t\u00eb qasjes keqdash\u00ebse n\u00eb sistemin CRM, fitimi fillon t'i buz\u00ebqesh atij q\u00eb e ka baz\u00ebn e klient\u00ebve. Ose partner\u00ebve dhe klient\u00ebve t\u00eb tij (lexo \u2014 pun\u00ebdh\u00ebn\u00ebsve t\u00eb rinj). <\/p>\n<p>E mir\u00eb, e besueshme <noindex><a rel=\"nofollow\" href=\"http:\/\/www.regionsoft.ru\/\">Sistemi CRM<\/a><\/noindex> mund t\u00eb mbyll\u00eb k\u00ebto rreziqe dhe t\u00eb ofroj\u00eb shum\u00eb bonuse t\u00eb tjera t\u00eb k\u00ebndshme n\u00eb fush\u00ebn e siguris\u00eb.<\/p>\n<h4>Pra, \u00e7far\u00eb mund t\u00eb b\u00ebj\u00eb sistemi CRM n\u00eb aspektin e siguris\u00eb?<\/h4>\n<p>\n<i>(n\u00eb k\u00ebt\u00eb rast do t\u00eb flasim p\u00ebr<noindex><a rel=\"nofollow\" href=\"http:\/\/www.regionsoft.ru\/\"> RegionSoft CRM<\/a><\/noindex>, pasi nuk mund t\u00eb p\u00ebrgjigjemi p\u00ebr t\u00eb tjer\u00ebt)<\/i><\/p>\n<ul>\n<li><b>Autorizim me dy faktor\u00eb duke p\u00ebrdorur nj\u00eb \u00e7el\u00ebs USB dhe fjal\u00ebkalim. <\/b><noindex><a rel=\"nofollow\" href=\"http:\/\/www.regionsoft.ru\/\">RegionSoft CRM<\/a><\/noindex> mb\u00ebshtet m\u00ebnyr\u00ebn e autorizimit me dy faktor\u00eb p\u00ebr p\u00ebrdoruesit gjat\u00eb hyrjes n\u00eb sistem. N\u00eb k\u00ebt\u00eb rast, gjat\u00eb hyrjes n\u00eb sistem, p\u00ebrve\u00e7 hyrjes s\u00eb fjal\u00ebkalimit, \u00ebsht\u00eb e nevojshme t\u00eb futet n\u00eb portin USB t\u00eb kompjuterit nj\u00eb \u00e7el\u00ebs USB, i cili \u00ebsht\u00eb inicializuar m\u00eb par\u00eb. M\u00ebnyra e autorizimit me dy faktor\u00eb ndihmon p\u00ebr t'u siguruar nga vjedhja ose zbulesa e fjal\u00ebkalimit.\n<\/li>\n<\/ul>\n<p>\n<noindex><a rel=\"nofollow\" href=\"https:\/\/lh5.googleusercontent.com\/ESi7tYvSQdh0Y_8TVwA8j_76dh3cgPl2ocU1-OsrNc34UQxhU6XxRqfIYvE3yiJbZl6A8pB1dXoqrKA7bxaFpmLbj-bBdyuBlTK4JRwWZMWmlbwBIsirJ-Afw6fIYqKKvR0dmzbR\"><img decoding=\"async\" alt=\"Sistemat e CRM-s\u00eb n\u00eb aspektin e siguris\u00eb kibernetike: mbrojtje apo k\u00ebrc\u00ebnim?\" src=\"\/wp-content\/uploads\/2019\/03\/2bb90ff84172089bd88513f2a2fd6e99.jpg\" style=\"display:block;margin: 0 auto;\" \/><\/a><\/noindex> <i>Klikohet<\/i><\/p>\n<ul>\n<li><b>Fillimi nga adresa IP dhe adresa MAC t\u00eb besuara.<\/b> P\u00ebr t\u00eb siguruar nj\u00eb nivel m\u00eb t\u00eb lart\u00eb sigurie, \u00ebsht\u00eb e mundur t\u00eb kufizoni hyrjen e p\u00ebrdoruesve vet\u00ebm nga adresat IP dhe adresat MAC t\u00eb regjistruara. Si adresat IP mund t\u00eb p\u00ebrdoren si adresat IP t\u00eb brendshme n\u00eb rrjetin lokal, ashtu edhe adresat e jashtme, n\u00ebse p\u00ebrdoruesi lidhet n\u00eb distanc\u00eb (n\u00ebp\u00ebrmjet internetit).\n<\/li>\n<li><b>Autorizimi i domainit (autorizimi Windows). <\/b>P\u00ebrdorimi i sistemit mund t\u00eb konfigurohet n\u00eb m\u00ebnyr\u00eb q\u00eb n\u00eb hyrje t\u00eb mos nevojitet futja e fjal\u00ebkalimit t\u00eb p\u00ebrdoruesit. N\u00eb k\u00ebt\u00eb rast, ndodh autorizimi Windows, i cili p\u00ebrcakton p\u00ebrdoruesin p\u00ebrmes WinAPI. Sistemi do t\u00eb nis\u00eb n\u00ebn at\u00eb p\u00ebrdorues, n\u00ebn profilin e t\u00eb cilit n\u00eb momentin e nisjes s\u00eb sistemit funksionon kompjuteri.\n<\/li>\n<li>Nj\u00eb mekaniz\u00ebm tjet\u00ebr \u00ebsht\u00eb <b>klient\u00ebt privat\u00eb<\/b>. Klient\u00ebt privat\u00eb jan\u00eb klient\u00eb, t\u00eb cil\u00ebt mund t\u00eb shihen vet\u00ebm nga kuratori i tyre. N\u00eb listat e p\u00ebrdoruesve t\u00eb tjer\u00eb k\u00ebta klient\u00eb nuk do t\u00eb shfaqen, edhe n\u00ebse p\u00ebrdoruesit e tjer\u00eb kan\u00eb nj\u00eb grup t\u00eb plot\u00eb lejesh, p\u00ebrfshir\u00eb edhe t\u00eb drejtat e administratorit. K\u00ebshtu mund t\u00eb mbrohet, p\u00ebr shembull, nj\u00eb grup klient\u00ebsh ve\u00e7an\u00ebrisht t\u00eb r\u00ebnd\u00ebsish\u00ebm ose nj\u00eb grup sipas nj\u00eb kriteri tjet\u00ebr, i cili do t'i besohet nj\u00eb menaxheri t\u00eb besuesh\u00ebm.\n<\/li>\n<li><b>Mekanizmi i ndarjes s\u00eb t\u00eb drejtave t\u00eb aksesit<\/b> \u2014 nj\u00eb mas\u00eb standarde dhe par\u00ebsore mbrojtjeje n\u00eb CRM. P\u00ebr t\u00eb leht\u00ebsuar procesin e administrimit t\u00eb t\u00eb drejtave t\u00eb p\u00ebrdoruesve, n\u00eb <noindex><a rel=\"nofollow\" href=\"http:\/\/www.regionsoft.ru\/\">RegionSoft CRM<\/a><\/noindex> t\u00eb drejtat e jepen jo p\u00ebrdoruesve konkret, por shablloneve. P\u00ebrdoruesit m\u00eb pas caktohen nj\u00eb shabllon t\u00eb caktuar, i cili ka nj\u00eb grup t\u00eb caktuar t\u00eb drejtash. Kjo lejon \u00e7do punonj\u00ebs \u2014 nga fillestar\u00ebt dhe praktikant\u00ebt deri te drejtori \u2014 t\u00eb caktojn\u00eb autoritetet dhe t\u00eb drejtat e aksesit, t\u00eb cilat do t\u00eb mund\u00ebsojn\u00eb\/nuk do t\u00eb mund\u00ebsojn\u00eb aksesin n\u00eb t\u00eb dh\u00ebnat e besueshme dhe informacionin komercial t\u00eb r\u00ebnd\u00ebsish\u00ebm.\n<\/li>\n<li><b>Sistemi i automatizuar i kopjimit t\u00eb dh\u00ebnave (backup)<\/b>, i cil\u00ebsuar p\u00ebrmes serverit t\u00eb skripteve <noindex><a rel=\"nofollow\" href=\"http:\/\/regionsoft.ru\/loader.php?src=appsrv\">RegionSoft Application Server<\/a><\/noindex>.\n<\/li>\n<\/ul>\n<p>\nKy \u00ebsht\u00eb nj\u00eb shembull i zbatimit t\u00eb siguris\u00eb n\u00eb nj\u00eb sistem t\u00eb vet\u00ebm; \u00e7do ofrues ka politik\u00ebn e tij. Megjithat\u00eb, sistemi CRM v\u00ebrtet mbron informacionin tuaj: ju mund t\u00eb shihni kush dhe n\u00eb \u00e7far\u00eb kohe ka hequr nj\u00eb raport t\u00eb caktuar, kush ka par\u00eb cilat t\u00eb dh\u00ebna, kush ka b\u00ebr\u00eb eksportimin dhe shum\u00eb t\u00eb tjera. Edhe n\u00ebse m\u00ebsoni p\u00ebr nj\u00eb dob\u00ebsi pas faktit, nuk do ta lini veprimin pa nd\u00ebshkim dhe do ta identifikoni leht\u00ebsisht punonj\u00ebsin q\u00eb ka abuzuar me besimin dhe besnik\u00ebrin\u00eb e kompanis\u00eb. <\/p>\n<p>U relaksuat? Ende her\u00ebt! Kjo mbrojtje n\u00eb rastin e pap\u00ebrgjegjshm\u00ebris\u00eb dhe injorimit t\u00eb problemeve t\u00eb mbrojtjes s\u00eb t\u00eb dh\u00ebnave mund t\u00eb luaj\u00eb kund\u00ebr jush. <\/p>\n<h2>Sistemi CRM si nj\u00eb k\u00ebrc\u00ebnim<\/h2>\n<p>\nN\u00ebse n\u00eb kompanin\u00eb tuaj ekziston edhe vet\u00ebm nj\u00eb PC, at\u00ebher\u00eb kjo \u00ebsht\u00eb tashm\u00eb nj\u00eb burim k\u00ebrc\u00ebnimi kibernetik. K\u00ebshtu, niveli i k\u00ebrc\u00ebnimeve rritet me rritjen e numrit t\u00eb stacioneve t\u00eb pun\u00ebs (dhe punonj\u00ebsve) dhe me larmishm\u00ebrin\u00eb e softuer\u00ebve q\u00eb jan\u00eb instaluar dhe p\u00ebrdorur. E pra, situata me sistemet CRM nuk \u00ebsht\u00eb e thjesht\u00eb \u2014 pasi ato jan\u00eb programe q\u00eb duhet t\u00eb ruajn\u00eb dhe p\u00ebrpunojn\u00eb nj\u00eb aktiv t\u00eb r\u00ebnd\u00ebsish\u00ebm dhe t\u00eb \u00e7muar: baz\u00ebn e klient\u00ebve dhe informacionin tregtar, nd\u00ebrsa ne po flasim p\u00ebr probleme n\u00eb lidhje me sigurin\u00eb e tyre. N\u00eb t\u00eb v\u00ebrtet\u00eb, situata nuk \u00ebsht\u00eb kaq e err\u00ebt, dhe me p\u00ebrdorimin e duhur, nuk do t\u00eb merrni asgj\u00eb tjet\u00ebr p\u00ebrve\u00e7 p\u00ebrfitimit dhe siguris\u00eb nga sistemet CRM.<\/p>\n<h3>Cilat jan\u00eb shenjat e nj\u00eb sistemi CRM t\u00eb rreziksh\u00ebm?<\/h3>\n<p>\nT\u00eb fillojm\u00eb me nj\u00eb ekskurs t\u00eb vog\u00ebl n\u00eb bazat. CRM-t\u00eb mund t\u00eb jen\u00eb n\u00eb re ose n\u00eb desktop. Ata n\u00eb re jan\u00eb ata, t\u00eb cilat DB (baza e dh\u00ebnave) nuk ndodhet n\u00eb kompanin\u00eb tuaj, por n\u00eb nj\u00eb re private ose publike n\u00eb ndonj\u00eb qend\u00ebr t\u00eb t\u00eb dh\u00ebnave (p\u00ebr shembull, ju jeni n\u00eb \u00c7eljabinsk, nd\u00ebrsa baza juaj rrotullohet n\u00eb nj\u00eb qend\u00ebr shum\u00eb t\u00eb shk\u00eblqyer t\u00eb t\u00eb dh\u00ebnave n\u00eb Mosk\u00eb, sepse k\u00ebshtu vendosi shit\u00ebsi i CRM-s\u00eb dhe ka nj\u00eb marr\u00ebveshje me k\u00ebt\u00eb ofrues). T\u00eb dh\u00ebnat n\u00eb desktop (t\u00eb njohura gjithashtu si on-premise, serveror\u00eb - q\u00eb nuk \u00ebsht\u00eb aq e sakt\u00eb) bazohen n\u00eb server\u00ebt tuaj t\u00eb vet\u00eb, (jo, mos e p\u00ebrfytyroni nj\u00eb server t\u00eb madh me raftet e shtrenjta, shpesh n\u00eb biznesin e vog\u00ebl dhe t\u00eb mes\u00ebm kjo \u00ebsht\u00eb nj\u00eb server i vet\u00ebm ose madje nj\u00eb PC i zakonsh\u00ebm me konfigurim modern), do t\u00eb thot\u00eb fizikisht n\u00eb zyr\u00ebn tuaj. <\/p>\n<p>Mund t\u00eb fitoni qasje t\u00eb paautorizuar n\u00eb CRM-t\u00eb e t\u00eb dy llojeve, por shpejt\u00ebsia dhe thjesht\u00ebsia e qasjes jan\u00eb t\u00eb ndryshme, ve\u00e7an\u00ebrisht n\u00ebse flasim p\u00ebr SMB, i cili nuk shqet\u00ebsohet shum\u00eb p\u00ebr sigurin\u00eb e informacionit. <\/p>\n<p><i><\/p>\n<h4>Shenja e rrezikut \u21161<\/h4>\n<p><\/i><br \/>\nArsye t\u00eb mundshme p\u00ebr problemet m\u00eb t\u00eb larta me t\u00eb dh\u00ebnat n\u00eb sistemin e mjeteve n\u00eb re lidhen me marr\u00ebdh\u00ebnie p\u00ebrmes disa bashk\u00ebveprimeve: ju (nd\u00ebrmarr\u00ebsi i CRM) \u2014 furnizuesi \u2014 ofruesi (n\u00eb nj\u00eb version m\u00eb t\u00eb gjat\u00eb: ju \u2014 furnizuesi \u2014 IT-outsourcer i furnizuesit \u2014 ofruesi). 3-4 bashk\u00ebveprime kan\u00eb m\u00eb shum\u00eb rreziqe se 1-2: problemi mund t\u00eb ndodh\u00eb nga ana e furnizuesit (ndryshimi i kontrat\u00ebs, mospagimi i sh\u00ebrbimeve t\u00eb ofruesit), nga ana e ofruesit (forca madhore, hakerimi, probleme teknike), nga ana e outsourcer-it (ndryshimi i menaxherit ose inxhinierit) etj. Sigurisht, furnizuesit e m\u00ebdhenj p\u00ebrpiqen t\u00eb ken\u00eb qendra t\u00eb rezervuara t\u00eb t\u00eb dh\u00ebnave, t\u00eb menaxhojn\u00eb rreziqet dhe t\u00eb mbajn\u00eb departamentin e tyre DevOps, por as kjo nuk p\u00ebrjashton problemet.<\/p>\n<p>CRM desktop kryesisht nuk \u00ebsht\u00eb e dh\u00ebn\u00eb me qira, por blen nga kompania, k\u00ebshtu q\u00eb marr\u00ebdh\u00ebniet duken m\u00eb t\u00eb thjeshta dhe m\u00eb transparente: ofruesi, gjat\u00eb implementimit t\u00eb CRM, konfigur\u00f4n nivelet e nevojshme t\u00eb siguris\u00eb (nga kufizimi i t\u00eb drejtave t\u00eb aksesit dhe \u00e7el\u00ebsi fizik USB deri te vendosja e serverit n\u00eb nj\u00eb mur betoni etj.) dhe ia kalon menaxhimin kompanis\u00eb q\u00eb zot\u00ebron CRM, e cila mund t\u00eb forcoj\u00eb mbrojtjen, t\u00eb angazhoj\u00eb nj\u00eb administrator sistemi ose t\u00eb kontaktoj\u00eb ofruesin e saj t\u00eb softuerit sipas nevoj\u00ebs. Problemet p\u00ebrfshijn\u00eb pun\u00ebn me punonj\u00ebsit, mbrojtjen e rrjetit dhe mbrojtjen fizike t\u00eb informacionit. N\u00eb rastin e p\u00ebrdorimit t\u00eb CRM desktop, edhe nj\u00eb \u00e7aktivizim i plot\u00eb i internetit nuk do ta ndal\u00eb funksionimin, pasi baza ndodhet n\u00eb zyr\u00ebn \"vendore\". <\/p>\n<p><i><b>Nj\u00eb nga punonj\u00ebsit tan\u00eb flet p\u00ebr teknologjit\u00eb cloud, i cili ka punuar n\u00eb nj\u00eb kompani zhvillimi t\u00eb sistemeve komplekse t\u00eb zyrave cloud, p\u00ebrfshir\u00eb CRM.<\/b> \u00abN\u00eb nj\u00eb nga vendet e mia t\u00eb pun\u00ebs, kompania krijoi di\u00e7ka shum\u00eb t\u00eb ngjashme me nj\u00eb CRM baz\u00eb, dhe gjith\u00e7ka ishte e lidhur me dokumentet n\u00eb internet etj. Nj\u00eb her\u00eb, n\u00eb GA v\u00ebshtroi nj\u00eb aktivitet anormal nga nj\u00eb nga klient\u00ebt abonent\u00eb. Cila ishte befasia jon\u00eb, analist\u00ebve, kur ne, pa qen\u00eb zhvillues, por duke pasur nj\u00eb nivel t\u00eb lart\u00eb akses, thjesht arrit\u00ebm t\u00eb hapim at\u00eb nd\u00ebrfaqe q\u00eb p\u00ebrdorte klienti, t\u00eb shohim se \u00e7far\u00eb ishte ajo tabel\u00eb kaq popullore p\u00ebr t\u00eb. P\u00ebr ta th\u00ebn\u00eb me nj\u00eb fjal\u00eb, dukej se klienti nuk d\u00ebshironte q\u00eb dikush t\u00eb shihte k\u00ebto t\u00eb dh\u00ebna komerciale. Po, kjo ishte nj\u00eb gabim, dhe nuk u riparua p\u00ebr disa vite \u2014 mendoj se \u00ebsht\u00eb ende n\u00eb nj\u00eb gjendje t\u00eb till\u00eb. Q\u00eb at\u00ebher\u00eb, un\u00eb jam mb\u00ebshtet\u00ebs i desktop\u00ebve dhe nuk i besoj shum\u00eb mjeteve t\u00eb reja n\u00eb cloud, megjithat\u00eb, sigurisht, edhe ne i p\u00ebrdorim n\u00eb pun\u00eb dhe n\u00eb jet\u00ebn personale, ku gjithashtu kan\u00eb ndodhur disa situata qesharake\u00bb. <\/i><\/p>\n<p><img decoding=\"async\" alt=\"Sistemat e CRM-s\u00eb n\u00eb aspektin e siguris\u00eb kibernetike: mbrojtje apo k\u00ebrc\u00ebnim?\" src=\"\/wp-content\/uploads\/2019\/03\/0517f9dfe550f84dfd9ca66a7aa03f1c.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<i>Nga anketa jon\u00eb n\u00eb Habra, dhe k\u00ebta jan\u00eb punonj\u00ebsit e kompanive t\u00eb avancuara<\/i><\/p>\n<p>Humbja e t\u00eb dh\u00ebnave nga sistemi CRM n\u00eb cloud mund t\u00eb shkaktohet nga humbja e t\u00eb dh\u00ebnave p\u00ebr shkak t\u00eb d\u00ebshtimit t\u00eb serverit, mosfunksionimit t\u00eb server\u00ebve, ngjarjeve t\u00eb papritura, nd\u00ebrprerjes s\u00eb aktiviteteve nga ana e ofruesit dhe t\u00eb tjera. Cloud \u00ebsht\u00eb nj\u00eb akses i p\u00ebrhersh\u00ebm dhe i vazhduesh\u00ebm n\u00eb internet, dhe mbrojtja duhet t\u00eb jet\u00eb e jasht\u00ebzakonshme: n\u00eb nivelin e kodit, t\u00eb drejtave t\u00eb qasjes dhe masave t\u00eb tjera t\u00eb siguris\u00eb kibernetike (p.sh., autentikimi me dy faktor\u00eb). <\/p>\n<p><i><\/p>\n<h4>Shenja e rrezikut \u21162 <\/h4>\n<p><\/i><br \/>\nNuk po flasim p\u00ebr nj\u00eb shenj\u00eb, por p\u00ebr nj\u00eb grup shenjash q\u00eb lidhen me ofruesin dhe politik\u00ebn e tij. T\u00eb num\u00ebrojm\u00eb disa shembuj t\u00eb r\u00ebnd\u00ebsish\u00ebm me t\u00eb cil\u00ebt kemi pasur t\u00eb b\u00ebjm\u00eb ne dhe punonj\u00ebsit tan\u00eb.<\/p>\n<ul>\n<li>Ofruesi mund t\u00eb zgjedh\u00eb nj\u00eb qend\u00ebr t\u00eb t\u00eb dh\u00ebnave (QTD) jo mjaft t\u00eb besueshme, ku do t\u00eb \"qarkullojn\u00eb\" DB-t\u00eb e klient\u00ebve. Ai do t\u00eb kursej\u00eb, nuk do t\u00eb kontrolloj\u00eb SLA-n\u00eb, nuk do t\u00eb llogaris\u00eb ngarkes\u00ebn, dhe rezultati do t\u00eb jet\u00eb fatal p\u00ebr ju.\n<\/li>\n<li>Ofruesi mund t'i mohoj\u00eb t\u00eb drejt\u00ebn p\u00ebr t\u00eb transferuar sh\u00ebrbimin n\u00eb qendr\u00ebn e t\u00eb dh\u00ebnave q\u00eb keni zgjedhur. Kjo \u00ebsht\u00eb nj\u00eb kufizim mjaft i zakonsh\u00ebm p\u00ebr SaaS.\n<\/li>\n<li>Ofruesi mund t\u00eb ket\u00eb nj\u00eb konflikt ligjor ose ekonomik me ofruesin e cloud, dhe at\u00ebher\u00eb gjat\u00eb \"p\u00ebrplasjeve\" veprimet p\u00ebr kopjimin e t\u00eb dh\u00ebnave ose, p\u00ebr shembull, shpejt\u00ebsia, mund t\u00eb jen\u00eb t\u00eb kufizuara.\n<\/li>\n<li>Sh\u00ebrbimi i krijimit t\u00eb kopjeve rezerv\u00eb mund t\u00eb ofrohet p\u00ebr nj\u00eb \u00e7mim t\u00eb ve\u00e7ant\u00eb. \u00cbsht\u00eb nj\u00eb praktik\u00eb e zakonshme, e cila klienti i sistemit CRM mund ta m\u00ebsoj\u00eb vet\u00ebm n\u00eb momentin kur ka nevoj\u00eb p\u00ebr kopjen rezerv\u00eb, dometh\u00ebn\u00eb n\u00eb momentin m\u00eb kritik dhe t\u00eb ndjesh\u00ebm.\n<\/li>\n<li>Punonj\u00ebsit e ofruesit t\u00eb sh\u00ebrbimit mund t\u00eb ken\u00eb qasje t\u00eb pakufizuar n\u00eb t\u00eb dh\u00ebnat e klient\u00ebve. \n<\/li>\n<li>Mund t\u00eb ndodhin rrjedhje t\u00eb t\u00eb dh\u00ebnave t\u00eb \u00e7do natyre (faktori njeri, mashtrime, haker\u00eb, etj.).\n<\/li>\n<\/ul>\n<p>\nK\u00ebto probleme zakonisht lidhen me ofrues t\u00eb vegj\u00ebl ose t\u00eb rinj, megjithat\u00eb edhe ato t\u00eb m\u00ebdha shpesh kan\u00eb pasur historira t\u00eb pak\u00ebndshme (k\u00ebrkoni n\u00eb Google p\u00ebr t\u00eb). Prandaj duhet t\u00eb keni gjithmon\u00eb m\u00ebnyra mbrojtjeje p\u00ebr informacionin tuaj + t\u00eb diskutoni paraprakisht me ofruesin e CRM p\u00ebr \u00e7\u00ebshtjet e siguris\u00eb. Edhe vet\u00eb fakti q\u00eb tregoni interes p\u00ebr k\u00ebt\u00eb \u00e7\u00ebshtje do ta shtyj\u00eb ofruesin t\u00eb merret me zbatimin n\u00eb m\u00ebnyr\u00eb t\u00eb p\u00ebrgjegjshme (sidomos e r\u00ebnd\u00ebsishme t\u00eb veproni k\u00ebshtu, n\u00ebse keni t\u00eb b\u00ebni jo me zyr\u00ebn e ofruesit, por me nj\u00eb partner t\u00eb tij, i cili \u00ebsht\u00eb i interesuar t\u00eb n\u00ebnshkruaj\u00eb kontrat\u00ebn dhe t\u00eb marr\u00eb komisionin, e jo p\u00ebr sigurin\u00eb tuaj dyfaktoriale\u2026 e kuptoni ju). <\/p>\n<p><i><\/p>\n<h4>Shenja e rrezikut nr. 3 <\/h4>\n<p><\/i><br \/>\nOrganizimi i pun\u00ebs me sigurin\u00eb n\u00eb kompanin\u00eb tuaj. Nj\u00eb vit m\u00eb par\u00eb, ne tradicionalisht shkruanim p\u00ebr sigurin\u00eb n\u00eb Habr dhe zhvilluan nj\u00eb anket\u00eb. Mostra nuk ishte aspak e madhe, por p\u00ebrgjigjet ishin treguese: <\/p>\n<p><img decoding=\"async\" alt=\"Sistemat e CRM-s\u00eb n\u00eb aspektin e siguris\u00eb kibernetike: mbrojtje apo k\u00ebrc\u00ebnim?\" src=\"\/wp-content\/uploads\/2019\/03\/a0bae20957271ad6e6ab622a0d7684d8.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nN\u00eb fund t\u00eb artikullit do t'i japim linket p\u00ebr publikimet tona, ku kemi shqyrtuar n\u00eb detaje marr\u00ebdh\u00ebniet n\u00eb sistemin 'kompani \u2013 punonj\u00ebs \u2013 siguri', nd\u00ebrsa k\u00ebtu do t\u00eb paraqesim nj\u00eb list\u00eb pyetjesh, p\u00ebrgjigjet e t\u00eb cilave duhet t\u00eb gjenden brenda kompanis\u00eb tuaj (edhe n\u00ebse nuk keni nj\u00eb CRM).<\/p>\n<ul>\n<li>Ku i ruajn\u00eb punonj\u00ebsit fjal\u00ebkalimet?\n<\/li>\n<li>Si \u00ebsht\u00eb organizuar qasja n\u00eb depozitat n\u00eb serverat e kompanis\u00eb?\n<\/li>\n<li>Si \u00ebsht\u00eb mbrojtur softueri q\u00eb p\u00ebrmban informacion komercial dhe operativ? \n<\/li>\n<li>A kan\u00eb aktive antiviruset t\u00eb gjith\u00eb punonj\u00ebsit?\n<\/li>\n<li>Sa punonj\u00ebs kan\u00eb qasje n\u00eb t\u00eb dh\u00ebnat e klient\u00ebve dhe \u00e7far\u00eb niveli \u00ebsht\u00eb ky akses?\n<\/li>\n<li>Sa t\u00eb sapoem\u00ebruar keni dhe sa punonj\u00ebs jan\u00eb n\u00eb proces t\u00eb largimit?\n<\/li>\n<li>Keni biseduar s\u00eb fundmi me punonj\u00ebsit ky\u00e7 dhe i keni d\u00ebgjuar k\u00ebrkesat dhe ankesat e tyre?\n<\/li>\n<li>A kontrollohen printerat?\n<\/li>\n<li>Si \u00ebsht\u00eb organizuar politika e lidhjes s\u00eb pajisjeve t\u00eb veta me PC-t\u00eb, si dhe p\u00ebrdorimi i Wi-Fi-s\u00eb s\u00eb pun\u00ebs?\n<\/li>\n<\/ul>\n<p>\nN\u00eb fakt, k\u00ebto jan\u00eb pyetje bazike \u2014 n\u00eb komente sigurisht do t\u00eb shtohen disa detaje m\u00eb t\u00eb thella, por kjo \u00ebsht\u00eb baza, themeli q\u00eb duhet ta dine edhe nj\u00eb sip\u00ebrmarr\u00ebs individual me dy punonj\u00ebs. <\/p>\n<h3>Si t\u00eb mbrohemi? <\/h3>\n<p><\/p>\n<ul>\n<li>Backup-et jan\u00eb nj\u00eb gj\u00eb shum\u00eb e r\u00ebnd\u00ebsishme, p\u00ebr t\u00eb cil\u00ebn shpeshher\u00eb ose harrohet, ose nuk i kushtohet v\u00ebmendje. N\u00ebse keni nj\u00eb sistem desktop, konfiguroni nj\u00eb sistem rezervimi t\u00eb t\u00eb dh\u00ebnave me nj\u00eb frekuenc\u00eb t\u00eb caktuar (p.sh., p\u00ebr RegionSoft CRM, kjo mund t\u00eb realizohet me <noindex><a rel=\"nofollow\" href=\"http:\/\/regionsoft.ru\/loader.php?src=appsrv\">RegionSoft Application Server<\/a><\/noindex>) dhe organizoni ruajtjen e duhur t\u00eb kopjeve. N\u00ebse keni nj\u00eb CRM n\u00eb re, sigurohuni q\u00eb para n\u00ebnshkrimit t\u00eb kontrat\u00ebs t\u00eb informoheni se si organizohet puna me backup-et: ju nevojiten informacion p\u00ebr thell\u00ebsin\u00eb dhe frekuenc\u00ebn, p\u00ebr vendin e ruajtjes, p\u00ebr kostot e backup-it (shpeshher\u00eb, backup-et \u201ce t\u00eb dh\u00ebnave m\u00eb t\u00eb fundit p\u00ebr periudh\u00ebn\u201d jan\u00eb falas, nd\u00ebrsa nj\u00eb backup i plot\u00eb dhe i sigurt \u00ebsht\u00eb sh\u00ebrbim me pages\u00eb). N\u00eb p\u00ebrgjith\u00ebsi, k\u00ebtu nuk ka vend p\u00ebr kursime ose neglizhenc\u00eb. Dhe po, mos harroni t\u00eb kontrolloni at\u00eb q\u00eb rikthehet nga backup-et.\n<\/li>\n<li>Ndara e t\u00eb drejtave t\u00eb aksesit n\u00eb nivelin e funksioneve dhe t\u00eb dh\u00ebnave.\n<\/li>\n<li>Siguria n\u00eb nivelin e rrjetit - duhet t\u00eb lejoni p\u00ebrdorimin e CRM vet\u00ebm brenda n\u00ebntok\u00ebs s\u00eb zyr\u00ebs, t\u00eb kufizoni aksesin p\u00ebr pajisjet mobile, t\u00eb ndaloni pun\u00ebn me sistemin CRM nga sht\u00ebpia ose, m\u00eb keq akoma, nga rrjetet publike (hap\u00ebsira t\u00eb pun\u00ebs, kafene, zyra klient\u00ebsh etj.). Keni kujdes t\u00eb ve\u00e7ant\u00eb me versionin mobil - lejoni q\u00eb t\u00eb jet\u00eb nj\u00eb version i skenuar shum\u00eb i reduktuar p\u00ebr pun\u00eb.\n<\/li>\n<li>Nj\u00eb antivirus me skanimin n\u00eb koh\u00eb reale \u00ebsht\u00eb i nevojsh\u00ebm n\u00eb \u00e7do rast, por kur b\u00ebhet fjal\u00eb p\u00ebr sigurin\u00eb e t\u00eb dh\u00ebnave t\u00eb korporat\u00ebs - ve\u00e7an\u00ebrisht. Ndaloni nivelin e politikave t\u00eb \u00e7aktivizoni at\u00eb me vet\u00ebdije. \n<\/li>\n<li>Trajnimi i punonj\u00ebsve p\u00ebr higjien\u00ebn e kibernetik\u00ebs - nuk \u00ebsht\u00eb nj\u00eb humbje kohe, por nj\u00eb domosdoshm\u00ebri e r\u00ebnd\u00ebsishme. Duhet t\u2019u komunikoni t\u00eb gjith\u00eb koleg\u00ebve q\u00eb \u00ebsht\u00eb e r\u00ebnd\u00ebsishme jo vet\u00ebm t\u00eb paralajm\u00ebrojn\u00eb, por edhe t\u00eb reagojn\u00eb si duhet ndaj k\u00ebrc\u00ebnimeve q\u00eb vijn\u00eb. Ndalimi i p\u00ebrdorimit t\u00eb internetit ose post\u00ebs elektronike n\u00eb zyr\u00eb \u00ebsht\u00eb nj\u00eb gj\u00eb e kaluar dhe shkak i nj\u00eb negativiteti t\u00eb fort\u00eb, prandaj do t\u00eb nevojitet t\u00eb punoni pik\u00ebrisht mbi parandalimin. \n<\/li>\n<\/ul>\n<p>\nSigurisht, duke p\u00ebrdorur sistemin e cloud-it, mund t\u00eb arrini nj\u00eb nivel t\u00eb mjaftuesh\u00ebm sigurie: p\u00ebrdorimi i server\u00ebve t\u00eb dedikuar, konfigurimi i router\u00ebve dhe ndarja e trafik\u00ebve n\u00eb nivel aplikacioni dhe bazash t\u00eb dh\u00ebnash, p\u00ebrdorimi i subneteve private, vendosja e rregullave strikte t\u00eb siguris\u00eb p\u00ebr administrator\u00ebt, sigurimi i vazhdim\u00ebsis\u00eb p\u00ebrmes kopjeve rezerv\u00eb me frekuenc\u00ebn dhe plot\u00ebsin\u00eb maksimale t\u00eb nevojshme, monitorimi 24\/7 i rrjetit... N\u00ebse e mendoni thell\u00eb, nuk \u00ebsht\u00eb aq e v\u00ebshtir\u00eb, \u2014 p\u00ebrkundrazi, \u00ebsht\u00eb e shtrenjt\u00eb. Por, si\u00e7 e tregon praktika, k\u00ebto masa nd\u00ebrmerren vet\u00ebm nga disa kompani, kryesisht t\u00eb m\u00ebdha. Prandaj, le t\u00eb theksojm\u00eb edhe nj\u00ebher\u00eb: si cloud-i ashtu edhe desktop-i nuk duhet t\u00eb jetojn\u00eb vet\u00ebm, mbrojini t\u00eb dh\u00ebnat tuaja. <\/p>\n<h4>Disa k\u00ebshilla t\u00eb vogla, por t\u00eb r\u00ebnd\u00ebsishme p\u00ebr \u00e7do rast t\u00eb implementimit t\u00eb sistemit CRM<\/h4>\n<p><\/p>\n<ul>\n<li>Kontrolloni shit\u00ebsin p\u00ebr dob\u00ebsit\u00eb - k\u00ebrkoni informacion n\u00eb lidhje me kombinime fjal\u00ebsh si \u00abdob\u00ebsi Emri i Shit\u00ebsit\u00bb, \u00absht\u00ebpi e Emri i Shit\u00ebsit\u00bb, \u00abrrjedhje t\u00eb dh\u00ebnash Emri i Shit\u00ebsit\u00bb. Kjo nuk duhet t\u00eb jet\u00eb kriteri i vet\u00ebm p\u00ebr t\u00eb k\u00ebrkuar nj\u00eb sistem CRM t\u00eb ri, por \u00ebsht\u00eb thelb\u00ebsore t\u00eb b\u00ebni sh\u00ebnim n\u00eb n\u00ebnnd\u00ebrgjegje, dhe ve\u00e7an\u00ebrisht e r\u00ebnd\u00ebsishme t\u00eb kuptoni arsyet e incidenteve t\u00eb ndodhura.\n<\/li>\n<li>Pyesni shit\u00ebsin p\u00ebr qendr\u00ebn e p\u00ebrpunimit t\u00eb t\u00eb dh\u00ebnave: disponueshm\u00ebrin\u00eb, sa jan\u00eb, si \u00ebsht\u00eb organizimi i kalimit n\u00eb rast emergjence.\n<\/li>\n<li>Konfiguroni treguesit e siguris\u00eb n\u00eb CRM, monitoroni aktivitetin brenda sistemit dhe shp\u00ebrthimet e \u00e7uditshme.\n<\/li>\n<li>\u00c7aktivizoni eksportin e raporteve, aksesin p\u00ebrmes API p\u00ebr punonj\u00ebsit q\u00eb nuk jan\u00eb n\u00eb profil - dometh\u00ebn\u00eb ata p\u00ebr t\u00eb cil\u00ebt k\u00ebto funksione nuk jan\u00eb t\u00eb nevojshme p\u00ebr aktivitetin e p\u00ebrditsh\u00ebm.\n<\/li>\n<li>Sigurohuni q\u00eb n\u00eb sistemin tuaj CRM t\u00eb jet\u00eb vendosur regjistrimi i proceseve dhe logimi i veprimeve t\u00eb p\u00ebrdoruesve. \n<\/li>\n<\/ul>\n<p>\nK\u00ebto jan\u00eb detaje t\u00eb vogla, por ato plot\u00ebsojn\u00eb shkall\u00ebn e p\u00ebrgjithshme. N\u00eb t\u00eb v\u00ebrtet\u00eb, nuk ka detaje t\u00eb vogla n\u00eb siguri. <\/p>\n<p>Duke CRM-sistemos, ju siguroheni p\u00ebr sigurin\u00eb e t\u00eb dh\u00ebnave tuaja \u2014 por vet\u00ebm n\u00ebse zbatimi b\u00ebhet n\u00eb m\u00ebnyr\u00eb korrekte dhe \u00e7\u00ebshtjet e siguris\u00eb s\u00eb informacionit nuk p\u00ebrjashtohen. Pajtohuni, \u00ebsht\u00eb budallall\u00ebk t\u00eb blini nj\u00eb makin\u00eb dhe t\u00eb mos kontrolloni frenat, ABS, ekzistenc\u00ebn e jast\u00ebk\u00ebve, rripave t\u00eb sigurimit dhe EDS. Sepse e r\u00ebnd\u00ebsishmja nuk \u00ebsht\u00eb vet\u00ebm t\u00eb shkosh, por t\u00eb shkosh n\u00eb m\u00ebnyr\u00eb t\u00eb sigurt dhe t\u00eb arrish pa d\u00ebmtime. Edhe me biznesin \u00ebsht\u00eb e nj\u00ebjta gj\u00eb.<\/p>\n<p>Dhe mos harroni: n\u00ebse rregullat e siguris\u00eb n\u00eb pun\u00eb jan\u00eb shkruar me gjak, rregullat e siguris\u00eb kibernetike t\u00eb biznesit jan\u00eb shkruar me para. <\/p>\n<p><i>P\u00ebr tem\u00ebn e siguris\u00eb kibernetike dhe vendin e CRM-sistemit n\u00eb t\u00eb, mund t\u00eb lexoni artikujt tan\u00eb t\u00eb detajuar:<\/p>\n<ul>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/regionsoft\/blog\/352708\/\">Instinkti kryesor i biznesit: kufijt\u00eb e siguris\u00eb korporative<\/a><\/noindex> \u2014 nj\u00eb p\u00ebrmbledhje e k\u00ebrc\u00ebnimeve t\u00eb mundshme p\u00ebr sigurin\u00eb n\u00eb fush\u00ebn korporative dhe nj\u00eb skem\u00eb e p\u00ebraf\u00ebrt e zbulimit. \n<\/li>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/regionsoft\/blog\/351196\/\">A duhet t\u00eb mbrohen t\u00eb dh\u00ebnat nga punonj\u00ebsit<\/a><\/noindex> \u2014 nj\u00eb analiz\u00eb e detyrueshme e m\u00ebnyr\u00ebs se si punonj\u00ebsit mund t\u00eb d\u00ebmtojn\u00eb biznesin tuaj dhe si e b\u00ebjn\u00eb k\u00ebt\u00eb n\u00eb fush\u00ebn tregtare.\n<\/li>\n<\/ul>\n<p><\/i><\/p>\n<blockquote><p>N\u00ebse jeni duke k\u00ebrkuar nj\u00eb CRM-sistem, at\u00ebher\u00eb te <noindex><a rel=\"nofollow\" href=\"http:\/\/www.regionsoft.ru\/loader.php?src=discount\/discount_2019_03\"><b>RegionSoft CRM deri m\u00eb 31 mars ka zbritje prej 15%<\/b><\/a><\/noindex>. N\u00ebse keni nevoj\u00eb p\u00ebr CRM ose ERP \u2014 shqyrtoni me kujdes produktet tona dhe krahasoni mund\u00ebsit\u00eb e tyre me q\u00ebllimet dhe detyrat tuaja. N\u00ebse keni pyetje ose v\u00ebshtir\u00ebsi \u2014 shkruani, telefononi, ne organizojm\u00eb nj\u00eb prezantim t\u00eb personalizuar online p\u00ebr ju \u2014 pa renditje dhe pa tregues t\u00eb pazakont\u00eb.<\/p><\/blockquote>\n<p> <img decoding=\"async\" alt=\"Sistemat e CRM-s\u00eb n\u00eb aspektin e siguris\u00eb kibernetike: mbrojtje apo k\u00ebrc\u00ebnim?\" src=\"\/wp-content\/uploads\/2019\/03\/e86c08fcb2a9eb6cd0185ac3ce92792f.jpg\" style=\"display:block;margin: 0 auto;\" \/><i><noindex><a rel=\"nofollow\" href=\"https:\/\/t.me\/bizbreeze\"> Kanalin ton\u00eb n\u00eb Telegram<\/a><\/noindex>, ku pa reklama shkruajm\u00eb gj\u00ebra jo aq formale rreth CRM-it dhe biznesit. <\/i><br \/>\n<br \/>Burimi: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/regionsoft\/blog\/445582\/\">habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>31 \u043c\u0430\u0440\u0442\u0430 \u2014 \u043c\u0435\u0436\u0434\u0443\u043d\u0430\u0440\u043e\u0434\u043d\u044b\u0439 \u0434\u0435\u043d\u044c \u0431\u044d\u043a\u0430\u043f\u0430, \u0438 \u043d\u0435\u0434\u0435\u043b\u044f \u043d\u0430\u043a\u0430\u043d\u0443\u043d\u0435 \u0432\u0441\u0435\u0433\u0434\u0430 \u043f\u043e\u043b\u043d\u0430 \u0438\u0441\u0442\u043e\u0440\u0438\u0439, \u0441\u0432\u044f\u0437\u0430\u043d\u043d\u044b\u0445 \u0441 \u0431\u0435\u0437\u043e\u043f\u0430\u0441\u043d\u043e\u0441\u0442\u044c\u044e. \u0412 \u043f\u043e\u043d\u0435\u0434\u0435\u043b\u044c\u043d\u0438\u043a \u043c\u044b \u0443\u0436\u0435 \u0443\u0437\u043d\u0430\u043b\u0438 \u043f\u0440\u043e \u0441\u043a\u043e\u043c\u043f\u0440\u043e\u043c\u0435\u0442\u0438\u0440\u043e\u0432\u0430\u043d\u043d\u044b\u0439 Asus \u0438 \u00ab\u0442\u0440\u0451\u0445 \u043d\u0435\u043d\u0430\u0437\u0432\u0430\u043d\u043d\u044b\u0445 \u043f\u0440\u043e\u0438\u0437\u0432\u043e\u0434\u0438\u0442\u0435\u043b\u0435\u0439\u00bb. \u041e\u0441\u043e\u0431\u043e \u0441\u0443\u0435\u0432\u0435\u0440\u043d\u044b\u0435 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u0432\u0441\u044e \u043d\u0435\u0434\u0435\u043b\u044e \u0441\u0438\u0434\u044f\u0442 \u043d\u0430 \u0438\u0433\u043e\u043b\u043a\u0430\u0445, \u0434\u0435\u043b\u0430\u044e\u0442 \u0431\u044d\u043a\u0430\u043f\u044b. \u0410 \u0432\u0441\u0451 \u043e\u0442 \u0442\u043e\u0433\u043e \u0447\u0442\u043e \u0432\u0441\u0435 \u043c\u044b \u043d\u0435\u043c\u043d\u043e\u0436\u043a\u043e \u0431\u0435\u0437\u0430\u043b\u0430\u0431\u0435\u0440\u043d\u044b \u0432 \u043f\u043b\u0430\u043d\u0435 \u0431\u0435\u0437\u043e\u043f\u0430\u0441\u043d\u043e\u0441\u0442\u0438: \u043a\u0442\u043e-\u0442\u043e \u0437\u0430\u0431\u044b\u0432\u0430\u0435\u0442 \u043f\u0440\u0438\u0441\u0442\u0435\u0433\u043d\u0443\u0442\u044c \u0440\u0435\u043c\u0435\u043d\u044c \u043d\u0430 \u0437\u0430\u0434\u043d\u0435\u043c [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":22464,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[688],"tags":[],"class_list":["post-30464","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-administrirovanie"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.0.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"31 \u043c\u0430\u0440\u0442\u0430 \u2014 \u043c\u0435\u0436\u0434\u0443\u043d\u0430\u0440\u043e\u0434\u043d\u044b\u0439 \u0434\u0435\u043d\u044c \u0431\u044d\u043a\u0430\u043f\u0430, \u0438 \u043d\u0435\u0434\u0435\u043b\u044f \u043d\u0430\u043a\u0430\u043d\u0443\u043d\u0435 \u0432\u0441\u0435\u0433\u0434\u0430 \u043f\u043e\u043b\u043d\u0430 \u0438\u0441\u0442\u043e\u0440\u0438\u0439, \u0441\u0432\u044f\u0437\u0430\u043d\u043d\u044b\u0445 \u0441 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