{"id":30464,"date":"2019-10-31T21:35:40","date_gmt":"2019-10-31T18:35:40","guid":{"rendered":"https:\/\/prohoster.info\/blog\/crm-sistemy-s-tochki-zreniya-kiberbezopasnosti-zashhita-ili-ugroza\/"},"modified":"2019-10-31T21:35:40","modified_gmt":"2019-10-31T18:35:40","slug":"crm-sistemy-s-tochki-zreniya-kiberbezopasnosti-zashhita-ili-ugroza","status":"publish","type":"post","link":"https:\/\/prohoster.info\/sq\/blog\/administrirovanie\/crm-sistemy-s-tochki-zreniya-kiberbezopasnosti-zashhita-ili-ugroza","title":{"rendered":"Sistemet CRM nga k\u00ebndv\u00ebshtrimi i siguris\u00eb kibernetike: mbrojtje apo k\u00ebrc\u00ebnim?","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>31 Marsi \u2014 Dita Nd\u00ebrkomb\u00ebtare e Back-up-it, dhe java para saj gjithmon\u00eb \u00ebsht\u00eb e mbushur me histori t\u00eb lidhura me sigurin\u00eb. T\u00eb h\u00ebn\u00ebn, ne m\u00ebsojm\u00eb tashm\u00eb p\u00ebr Asus-in e komprometuar dhe \"tre prodhues t\u00eb panjohur\". Kompanit\u00eb q\u00eb jan\u00eb ve\u00e7an\u00ebrisht supersticioze kalojn\u00eb gjith\u00eb jav\u00ebn me shqet\u00ebsime, duke b\u00ebr\u00eb back-up. Kjo ndodh sepse t\u00eb gjith\u00eb ne jemi pak t\u00eb pakujdessh\u00ebm n\u00eb lidhje me sigurin\u00eb: dikush harron t\u00eb lidh\u00eb brezin e sigurimit n\u00eb sediljen e pasme, dikush injoron dat\u00ebn e skadenc\u00ebs s\u00eb produkteve, dikush ruan log-in dhe fjal\u00ebkalimin n\u00ebn tastier\u00eb, dhe p\u00ebr m\u00eb tep\u00ebr, dikush e shkruan gjith\u00eb fjal\u00ebkalimet n\u00eb nj\u00eb bllok. Disa individ\u00eb arrijn\u00eb t\u00eb \u00e7aktivizojn\u00eb antivirus\u00ebt \"p\u00ebr t\u00eb mos ngadal\u00ebsuar kompjuterin\" dhe t\u00eb mos p\u00ebrdorin ndarjen e drejtave t\u00eb qasjes n\u00eb sistemet korporative (\u00e7far\u00eb sekretesh n\u00eb nj\u00eb kompani prej 50 personash!). Ndoshta, njer\u00ebzimi ende nuk e ka zhvilluar instinktin e vet\u00ebmbrojtjes kibernetike, i cili, n\u00eb thelb, mund t\u00eb b\u00ebhet nj\u00eb instinkt i ri kryesor. <\/p>\n<p>Biznesi gjithashtu nuk ka zhvilluar k\u00ebto instinkte. Nj\u00eb pyetje e thjesht\u00eb: A \u00ebsht\u00eb sistemi CRM nj\u00eb k\u00ebrc\u00ebnim p\u00ebr sigurin\u00eb informative apo nj\u00eb mjet p\u00ebr sigurimin e saj? Me siguri, askush nuk do t\u00eb p\u00ebrgjigjej sakt\u00ebsisht n\u00eb fillim. Duhet t\u00eb nisim, si\u00e7 na m\u00ebsuan n\u00eb m\u00ebsimet e anglishtes: varet... Varet nga cil\u00ebsimet, forma e dor\u00ebzimit t\u00eb CRM-s\u00eb, zakonet dhe bindjet e ofruesit, q\u00ebndrimi indiferent i punonj\u00ebsve, dhe sofistikimi i sulmuesve. N\u00eb fund t\u00eb fundit, gjith\u00e7ka mund t\u00eb thyhet. Pra, \u00e7far\u00eb duhet t\u00eb b\u00ebjm\u00eb? <\/p>\n<p><noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/regionsoft\/blog\/445582\/\"><img decoding=\"async\" alt=\"Sistemet CRM nga k\u00ebndv\u00ebshtrimi i siguris\u00eb kibernetike: mbrojtje apo k\u00ebrc\u00ebnim?\" src=\"\/wp-content\/uploads\/2019\/03\/a8f5a722224874380fd4ada7c105f45a.jpg\" style=\"display:block;margin: 0 auto;\" \/><\/a><\/noindex><br \/>\n<i>Kjo \u00ebsht\u00eb si ndihmohet siguria informative n\u00eb biznesin e vog\u00ebl dhe t\u00eb mes\u00ebm<\/i> <noindex><a rel=\"nofollow\" href=\"https:\/\/relaxstory.livejournal.com\/33712.html\"><i>Nga \u0416\u0416<\/i><\/a><\/noindex><br \/>\n<noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><\/p>\n<h2>Sistemi CRM si mbrojtje<\/h2>\n<p>\nMbrojtja e t\u00eb dh\u00ebnave p\u00ebr aktivitetin tregtar dhe operativ dhe ruajtja e besueshme e baz\u00ebs s\u00eb klient\u00ebve \u2014 \u00ebsht\u00eb nj\u00eb nga detyrat kryesore t\u00eb sistemit CRM, dhe n\u00eb k\u00ebt\u00eb aspekt, \u00ebsht\u00eb shum\u00eb m\u00eb e r\u00ebnd\u00ebsishme se \u00e7do program tjet\u00ebr ndihm\u00ebs n\u00eb kompani.<\/p>\n<p>Me siguri ju keni filluar t\u00eb lexoni k\u00ebt\u00eb artikull dhe thell\u00eb brenda jush keni qeshur, duke th\u00ebn\u00eb, se kujt i nevojitet informacioni juaj. N\u00ebse \u00ebsht\u00eb k\u00ebshtu, at\u00ebher\u00eb ndoshta nuk keni pasur t\u00eb b\u00ebni me shitjet dhe nuk e dini se sa e k\u00ebrkuar \u00ebsht\u00eb \"baza e klient\u00ebve e gjall\u00eb\" dhe informacioni mbi metodat e pun\u00ebs me k\u00ebt\u00eb baz\u00eb. P\u00ebrmbajtja e sistemit CRM \u00ebsht\u00eb interesante jo vet\u00ebm p\u00ebr drejtuesit e kompanis\u00eb, por gjithashtu p\u00ebr: \u00a0<\/p>\n<ul>\n<li>Sulmuesit (m\u00eb rrall\u00eb) \u2014 ata kan\u00eb nj\u00eb q\u00ebllim q\u00eb lidhet pik\u00ebrisht me kompanin\u00eb tuaj dhe do t\u00eb p\u00ebrdorin t\u00eb gjitha burimet p\u00ebr t\u00eb marr\u00eb t\u00eb dh\u00ebnat: ryshfet t\u00eb punonj\u00ebsve, thyerje, blerje t\u00eb t\u00eb dh\u00ebnave tuaja nga menaxher\u00ebt, intervista me menaxher\u00ebt dhe t\u00eb tjera.\n<\/li>\n<li>Punonj\u00ebsit (m\u00eb shpesh), t\u00eb cil\u00ebt mund t\u00eb sh\u00ebrbejn\u00eb si informator\u00eb p\u00ebr konkurrent\u00ebt tuaj. Ata jan\u00eb thjesht t\u00eb gatsh\u00ebm t\u00eb \u00e7ojn\u00eb me vete ose t\u00eb shesin baz\u00ebn e klient\u00ebve p\u00ebr q\u00ebllime personale. \n<\/li>\n<li>Haker\u00ebt e amator\u00ebve (rrall\u00eb) \u2013 mund t\u00eb jeni viktim\u00eb e nj\u00eb sulmi mbi re, ku ndodhen t\u00eb dh\u00ebnat tuaja, ose ndoshta, dikush p\u00ebr qejf do t\u00eb d\u00ebshiroj\u00eb t\u00eb \"nxjerr\u00eb\" t\u00eb dh\u00ebnat tuaja (p.sh., t\u00eb dh\u00ebnat e tregtar\u00ebve t\u00eb farmacis\u00eb ose alkoolit \u2013 thjesht p\u00ebr t\u00eb par\u00eb). \n<\/li>\n<\/ul>\n<p>\nN\u00ebse dikush hyn n\u00eb CRM-n\u00eb tuaj, ai do t\u00eb ket\u00eb akses n\u00eb veprimtarin\u00eb tuaj operacionale, pra n\u00eb at\u00eb masiv t\u00eb dh\u00ebnash me t\u00eb cilin gjeneroni pjes\u00ebn m\u00eb t\u00eb madhe t\u00eb fitimeve. Dhe q\u00eb nga momenti i marrjes s\u00eb aksesit t\u00eb keqintent, fitimi fillon t'i buz\u00ebqesh\u00eb atij, n\u00eb duar t\u00eb cilit ndodhet baza e klient\u00ebve. Ose ndoshta partner\u00ebve dhe klient\u00ebve t\u00eb tij (lexo \u2013 pun\u00ebdh\u00ebn\u00ebsve t\u00eb rinj). <\/p>\n<p>E mir\u00eb, e besueshme <noindex><a rel=\"nofollow\" href=\"http:\/\/www.regionsoft.ru\/\">Sistemi CRM<\/a><\/noindex> \u00ebsht\u00eb n\u00eb gjendje t\u00eb mbyll\u00eb k\u00ebto rreziqe dhe t\u00eb jap\u00eb edhe shum\u00eb p\u00ebrfitime t\u00eb tjera t\u00eb k\u00ebndshme n\u00eb fush\u00ebn e siguris\u00eb.<\/p>\n<h4>Pra, \u00e7far\u00eb mund t\u00eb b\u00ebj\u00eb CRM-n\u00eb n\u00eb aspektin e siguris\u00eb?<\/h4>\n<p>\n<i>(po flasim me shembujin<noindex><a rel=\"nofollow\" href=\"http:\/\/www.regionsoft.ru\/\"> RegionSoft CRM<\/a><\/noindex>, pasi nuk mund t\u00eb p\u00ebrgjigjemi p\u00ebr t\u00eb tjer\u00ebt)<\/i><\/p>\n<ul>\n<li><b>Autentikimi me dy faktor\u00eb p\u00ebrmes p\u00ebrdorimit t\u00eb \u00e7el\u00ebsit USB dhe fjal\u00ebkalimit. <\/b><noindex><a rel=\"nofollow\" href=\"http:\/\/www.regionsoft.ru\/\">RegionSoft CRM<\/a><\/noindex> mb\u00ebshtet modin e autentikimit me dy faktor\u00eb p\u00ebr p\u00ebrdoruesit gjat\u00eb hyrjes n\u00eb sistem. N\u00eb k\u00ebt\u00eb rast, gjat\u00eb hyrjes n\u00eb sistem, p\u00ebrve\u00e7 futjes s\u00eb fjal\u00ebkalimit, \u00ebsht\u00eb e nevojshme t\u00eb futet \u00e7el\u00ebsi USB, i cili \u00ebsht\u00eb inicializuar m\u00eb par\u00eb. M\u00ebnyra e autentikimit me dy faktor\u00eb ndihmon p\u00ebr t\u00eb mbrojtur nga vjedhja ose zb\u00ebrthimi i fjal\u00ebkalimit.\n<\/li>\n<\/ul>\n<p>\n<noindex><a rel=\"nofollow\" href=\"https:\/\/lh5.googleusercontent.com\/ESi7tYvSQdh0Y_8TVwA8j_76dh3cgPl2ocU1-OsrNc34UQxhU6XxRqfIYvE3yiJbZl6A8pB1dXoqrKA7bxaFpmLbj-bBdyuBlTK4JRwWZMWmlbwBIsirJ-Afw6fIYqKKvR0dmzbR\"><img decoding=\"async\" alt=\"Sistemet CRM nga k\u00ebndv\u00ebshtrimi i siguris\u00eb kibernetike: mbrojtje apo k\u00ebrc\u00ebnim?\" src=\"\/wp-content\/uploads\/2019\/03\/2bb90ff84172089bd88513f2a2fd6e99.jpg\" style=\"display:block;margin: 0 auto;\" \/><\/a><\/noindex> <i>Kliko<\/i><\/p>\n<ul>\n<li><b>Startimi nga adresa IP dhe adresat MAC t\u00eb besuara.<\/b> P\u00ebr t\u00eb siguruar nj\u00eb siguri t\u00eb shtuar, mund t\u00eb kufizoni hyrjen e p\u00ebrdoruesve ekskluzivisht nga adresat IP dhe adresat MAC t\u00eb regjistruara. Si adresat IP mund t\u00eb p\u00ebrdoren si adresat IP t\u00eb brendshme n\u00eb rrjetin lokal, ashtu edhe adresat e jashtme, n\u00ebse p\u00ebrdoruesi lidhet n\u00eb distanc\u00eb (p\u00ebrmes internetit).\n<\/li>\n<li><b>Autentikimi i domainit (autentikimi i Windows). <\/b>Sistemi mund t\u00eb konfigurohet n\u00eb m\u00ebnyr\u00eb q\u00eb gjat\u00eb hyrjes t\u00eb mos jet\u00eb e nevojshme futja e fjal\u00ebkalimit t\u00eb p\u00ebrdoruesit. N\u00eb k\u00ebt\u00eb rast, b\u00ebhet autentikimi i Windows, i cili p\u00ebrcakton p\u00ebrdoruesin me ndihm\u00ebn e WinAPI. Sistemi do t\u00eb nis\u00eb n\u00ebn p\u00ebrdoruesin, p\u00ebr profilin e t\u00eb cilit kompjuteri punon n\u00eb momentin e nisjes s\u00eb sistemit.\n<\/li>\n<li>Nj\u00eb mekaniz\u00ebm tjet\u00ebr \u00ebsht\u00eb <b>klient\u00ebt privat\u00eb<\/b>Klient\u00ebt privat\u00eb jan\u00eb klient\u00eb q\u00eb mund t\u00eb shihen vet\u00ebm nga kujdestari i tyre. K\u00ebta klient\u00eb nuk do t\u00eb shfaqen n\u00eb listat e p\u00ebrdoruesve t\u00eb tjer\u00eb, edhe n\u00ebse p\u00ebrdoruesit e tjer\u00eb kan\u00eb nj\u00eb grup t\u00eb plot\u00eb t\u00eb lejeve, p\u00ebrfshir\u00eb t\u00eb drejtat e administratorit. K\u00ebshtu mund t\u00eb mbroni, p\u00ebr shembull, nj\u00eb grup jasht\u00ebzakonisht t\u00eb r\u00ebnd\u00ebsish\u00ebm klient\u00ebsh ose nj\u00eb grup tjet\u00ebr sipas nj\u00eb kriteri t\u00eb ndrysh\u00ebm, i cili do t'i besohet nj\u00eb menaxheri t\u00eb besuesh\u00ebm.\n<\/li>\n<li><b>Mekanizmi i ndarjes s\u00eb t\u00eb drejtave t\u00eb akseseve<\/b> \u00ebsht\u00eb nj\u00eb mas\u00eb standarde dhe p\u00ebrpar\u00ebsore mbrojtjeje n\u00eb CRM. P\u00ebr t\u00eb thjeshtuar procesin e administrimit t\u00eb t\u00eb drejtave t\u00eb p\u00ebrdoruesve, n\u00eb <noindex><a rel=\"nofollow\" href=\"http:\/\/www.regionsoft.ru\/\">RegionSoft CRM<\/a><\/noindex> t\u00eb drejtat u jepen jo p\u00ebrdoruesve t\u00eb caktuar, por template-ve. P\u00ebrdoruesit pastaj iu jepet nj\u00eb template i caktuar, i cili ka nj\u00eb grup t\u00eb caktuar t\u00eb t\u00eb drejtave. Kjo lejon \u00e7do punonj\u00ebs \u2014 nga fillestar\u00ebt dhe praktikan\u00ebt deri te drejtori \u2014 t\u00eb ket\u00eb autorizimet dhe t\u00eb drejtat e aksesit q\u00eb do t'u lejojn\u00eb\/nuk do t'u lejojn\u00eb atyre t\u00eb hyjn\u00eb n\u00eb t\u00eb dh\u00ebna konfidenciale dhe informacion t\u00eb r\u00ebnd\u00ebsish\u00ebm komercial.\n<\/li>\n<li><b>Sistemi automatik i krijimit t\u00eb kopjeve rezerv\u00eb t\u00eb t\u00eb dh\u00ebnave (backup-e)<\/b>, e cila mund t\u00eb konfigurohet me ndihm\u00ebn e serverit t\u00eb skripteve <noindex><a rel=\"nofollow\" href=\"http:\/\/regionsoft.ru\/loader.php?src=appsrv\">RegionSoft Application Server<\/a><\/noindex>.\n<\/li>\n<\/ul>\n<p>\nKy \u00ebsht\u00eb nj\u00eb implementim i siguris\u00eb duke u bazuar n\u00eb nj\u00eb sistem t\u00eb vet\u00ebm, secili ofrues ka politikat e veta. Megjithat\u00eb, sistemi CRM n\u00eb t\u00eb v\u00ebrtet\u00eb mbron informacionin tuaj: ju mund t\u00eb shihni kush dhe n\u00eb cil\u00ebn or\u00eb ka hequr raportin p\u00ebrkat\u00ebs, kush ka par\u00eb t\u00eb dh\u00ebna t\u00eb caktuara, kush ka b\u00ebr\u00eb eksportin dhe shum\u00eb m\u00eb tep\u00ebr. Edhe n\u00ebse e kuptoni nj\u00eb dob\u00ebsi pas faktit, nuk do ta lini veprimin t\u00eb paq\u00ebndruesh\u00ebm dhe leht\u00ebsisht do ta llogaritni punonj\u00ebsin q\u00eb ka abuzuar me besimin dhe besnik\u00ebrin\u00eb e kompanis\u00eb. <\/p>\n<p>Relaksuat? E t\u00ebra ende \u00ebsht\u00eb her\u00ebt! Kjo mbrojtje, n\u00ebse injorohet dhe shikohet me neglizhenc\u00eb, mund t'ju shkoj\u00eb p\u00ebr keq. <\/p>\n<h2>Sistemi CRM si nj\u00eb k\u00ebrc\u00ebnim<\/h2>\n<p>\nN\u00ebse n\u00eb kompanin\u00eb tuaj ekziston edhe nj\u00eb PC, kjo \u00ebsht\u00eb tashm\u00eb nj\u00eb burim rreziku kibernetik. P\u00ebr rrjedhoj\u00eb, niveli i rrezikut shum\u00ebfishohet me rritjen e numrit t\u00eb stacioneve t\u00eb pun\u00ebs (dhe t\u00eb punonj\u00ebsve) dhe me diversitetin e softuerit t\u00eb instaluar dhe t\u00eb p\u00ebrdorur. Po ashtu, \u00e7\u00ebshtja me sistemet CRM \u00ebsht\u00eb e komplikuar \u2014 pasi kjo \u00ebsht\u00eb nj\u00eb program i destinuar p\u00ebr t\u00eb ruajtur dhe p\u00ebrpunuar nj\u00eb aktiv t\u00eb r\u00ebnd\u00ebsish\u00ebm dhe t\u00eb vlefsh\u00ebm: baz\u00ebn e klient\u00ebve dhe informacionin komercial, nd\u00ebrsa ne k\u00ebtu flasim p\u00ebr bekimin e siguris\u00eb s\u00eb saj. N\u00eb t\u00eb v\u00ebrtet\u00eb, gj\u00ebrat nuk jan\u00eb aq t\u00eb err\u00ebta af\u00ebr, dhe n\u00ebse e menaxhoni si\u00e7 duhet, nuk do t\u00eb merrni nga sistemet CRM asgj\u00eb tjet\u00ebr p\u00ebrve\u00e7 dobis\u00eb dhe siguris\u00eb.<\/p>\n<h3>Cilat jan\u00eb shenjat e nj\u00eb sistemi CRM t\u00eb rreziksh\u00ebm?<\/h3>\n<p>\nLe t\u00eb fillojm\u00eb me nj\u00eb ekskurs t\u00eb vog\u00ebl n\u00eb bazat. CRM-t\u00eb mund t\u00eb jen\u00eb n\u00eb cloud ose desktop. Cloud jan\u00eb ato, ku DB (baza e t\u00eb dh\u00ebnave) nuk ndodhet tek ju n\u00eb kompani, por n\u00eb nj\u00eb cloud privat ose publik n\u00eb ndonj\u00eb qend\u00ebr t\u00eb t\u00eb dh\u00ebnave (p\u00ebr shembull, ju jeni n\u00eb \u00c7eljabinsk dhe baza juaj punon n\u00eb nj\u00eb QENDR\u00cb T\u00cb MADA t\u00eb t\u00eb dh\u00ebnave n\u00eb Mosk\u00eb, sepse k\u00ebshtu vendosi ofruesi i CRM-s\u00eb dhe ai ka nj\u00eb marr\u00ebveshje pik\u00ebrisht me k\u00ebt\u00eb ofrues). Desktop (t\u00eb njohura gjithashtu si on-premise, server) bazojn\u00eb DB-n\u00eb e tyre n\u00eb serverat tuaj (jo, jo, mos e imagjinoni nj\u00eb server t\u00eb madh me raftet e shtrenjta, shpeshher\u00eb n\u00eb biznesin e vog\u00ebl dhe t\u00eb mes\u00ebm \u00ebsht\u00eb nj\u00eb server i vet\u00ebm ose madje nj\u00eb PC i zakonsh\u00ebm me konfiguracion modern), q\u00eb do t\u00eb thot\u00eb fizikisht se ndodhet n\u00eb zyr\u00ebn tuaj. <\/p>\n<p>Mund t\u00eb arrihet qasje e paautorizuar ndaj CRM t\u00eb t\u00eb dy tipeve, por shpejt\u00ebsia dhe leht\u00ebsia e aksesit jan\u00eb t\u00eb ndryshme, ve\u00e7an\u00ebrisht n\u00ebse flasim p\u00ebr SMB-n\u00eb, e cila nuk i kushton shum\u00eb v\u00ebmendje siguris\u00eb informative. <\/p>\n<p><i><\/p>\n<h4>Shenja e rrezikut Nr. 1<\/h4>\n<p><\/i><br \/>\nArsyeja p\u00ebr nj\u00eb probabilitet m\u00eb t\u00eb lart\u00eb t\u00eb problemeve me t\u00eb dh\u00ebnat n\u00eb sistemin cloud \u00ebsht\u00eb marr\u00ebdh\u00ebniet q\u00eb lidhen me disa lidhje: ju (qiradh\u00ebn\u00ebsi i CRM-s\u00eb) - ofruesi - ofruesi (mund t\u00eb ket\u00eb nj\u00eb version m\u00eb t\u00eb gjat\u00eb: ju - ofruesi - IT-outsorcer-i i ofruesit - ofruesi). 3-4 lidhjet kan\u00eb m\u00eb shum\u00eb rreziqe se 1-2: problemi mund t\u00eb ndodh\u00eb nga ana e ofruesit (modifikimi i marr\u00ebveshjes, mospagesa e sh\u00ebrbimeve t\u00eb ofruesit), nga ana e ofruesit (forca madhore, hack, probleme teknike), nga ana e outsorcer-it (ndryshimi i menaxherit apo inxhinierit) etj. Sigurisht, ofruesit e m\u00ebdhenj p\u00ebrpiqen t\u00eb ken\u00eb QENDRA T\u00cb REZERV\u00cb t\u00eb t\u00eb dh\u00ebnave, t\u00eb menaxhojn\u00eb rreziqet dhe t\u00eb mbajn\u00eb departamentin e tyre DevOps, por as kjo nuk p\u00ebrjashton problemet.<\/p>\n<p>CRM desktop generalmente nuk merret me qira, por blehet nga kompania, k\u00ebshtu q\u00eb marr\u00ebdh\u00ebniet duken m\u00eb t\u00eb thjeshta dhe transparente: furnizuesi gjat\u00eb implementimit t\u00eb CRM-s\u00eb konfiguronte nivelet e nevojshme t\u00eb siguris\u00eb (nga ndarja e t\u00eb drejtave t\u00eb aksesit dhe \u00e7el\u00ebsi fizik USB deri te vendosja e serverit n\u00eb nj\u00eb mur betoni etj.) dhe i kalon menaxhimin kompanis\u00eb pronare t\u00eb CRM, e cila mund t\u00eb forcoj\u00eb mbrojtjen, t\u00eb angazhoj\u00eb nj\u00eb administratori sistemesh ose t\u00eb kontaktoj\u00eb si\u00e7 \u00ebsht\u00eb e nevojshme me ofruesin e saj t\u00eb softuerit. Problemet reduktohen n\u00eb pun\u00ebn me punonj\u00ebsit, mbrojtjen e rrjetit dhe mbrojtjen fizike t\u00eb informacionit. N\u00eb rastin e p\u00ebrdorimit t\u00eb CRM desktop, madje edhe \u00e7aktivizimi i plot\u00eb i internetit nuk do t\u00eb ndalonte pun\u00ebn, pasi baza ndodhet n\u00eb zyr\u00ebn \"vendore\". <\/p>\n<p><i><b>Nj\u00eb nga punonj\u00ebsit tan\u00eb flet p\u00ebr teknologjit\u00eb n\u00eb re, i cili ka punuar n\u00eb nj\u00eb kompani zhvillimi sistemesh komplekse zyrtare n\u00eb re, duke p\u00ebrfshir\u00eb CRM-n\u00eb.<\/b> \u00abN\u00eb nj\u00eb nga vendet e mia t\u00eb pun\u00ebs, kompania krijonte di\u00e7ka shum\u00eb t\u00eb ngjashme me nj\u00eb CRM bazik, dhe gjith\u00e7ka ishte e lidhur me dokumentet online etj. Nj\u00eb her\u00eb n\u00eb GA pam\u00eb aktivitet anormal nga nj\u00eb nga klient\u00ebt-abonent\u00eb. Cila ishte befasia p\u00ebr ne, analist\u00ebt, kur, pa qen\u00eb zhvillues, por me nj\u00eb nivel t\u00eb lart\u00eb aksesit, thjesht arrit\u00ebm t\u00eb hapnim at\u00eb nd\u00ebrfaqen q\u00eb klienti p\u00ebrdorte duke ndjekur lidhjen, p\u00ebr t\u00eb par\u00eb se \u00e7far\u00eb ishte kjo tabel\u00eb e njohur p\u00ebr t\u00eb. P\u00ebr t'u th\u00ebn\u00eb t\u00eb drejtat, duket se klienti nuk do t\u00eb d\u00ebshironte q\u00eb dikush t\u00eb shihte k\u00ebto t\u00eb dh\u00ebna tregtare. Po, kjo ishte nj\u00eb defekt, dhe nuk u eliminua p\u00ebr disa vite - mendoj se e nj\u00ebjta gj\u00eb vazhdon dhe sot. Q\u00eb at\u00ebher\u00eb un\u00eb jam nj\u00eb p\u00ebrkrah\u00ebs i desktopit dhe nuk i besoj shum\u00eb re-ve, megjithat\u00eb, sigurisht, edhe ne i p\u00ebrdorim ato n\u00eb pun\u00eb dhe n\u00eb jet\u00ebn personale, ku ndodhin gjithashtu disa gafat interesante.\u00bb <\/i><\/p>\n<p><img decoding=\"async\" alt=\"Sistemet CRM nga k\u00ebndv\u00ebshtrimi i siguris\u00eb kibernetike: mbrojtje apo k\u00ebrc\u00ebnim?\" src=\"\/wp-content\/uploads\/2019\/03\/0517f9dfe550f84dfd9ca66a7aa03f1c.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<i>Nga anketa jon\u00eb n\u00eb Habr, dhe k\u00ebto jan\u00eb punonj\u00ebsit e kompanive t\u00eb avancuara.<\/i><\/p>\n<p>Humor i t\u00eb dh\u00ebnave nga nj\u00eb sistem CRM n\u00eb re mund t\u00eb shkaktohet nga humbja e t\u00eb dh\u00ebnave p\u00ebr shkak t\u00eb d\u00ebshtimit t\u00eb serverit, pap\u00ebrshtatshm\u00ebris\u00eb s\u00eb server\u00ebve, forcave m\u00eb t\u00eb larta, nd\u00ebrprerjes s\u00eb aktiviteteve t\u00eb furnizuesit etj. Reja - \u00ebsht\u00eb nj\u00eb qasje e vazhdueshme, e pand\u00ebrprer\u00eb n\u00eb internet, dhe mbrojtja duhet t\u00eb jet\u00eb e pazakont\u00eb: n\u00eb nivelin e kodit, t\u00eb drejtave t\u00eb aksesit, masave t\u00eb tjera t\u00eb mir\u00ebmbajtjes kibernetike (p\u00ebr shembull, autentikimi me dy faktor\u00eb). <\/p>\n<p><i><\/p>\n<h4>Shenja e rrezikut \u21162 <\/h4>\n<p><\/i><br \/>\nK\u00ebtu nuk flitet p\u00ebr nj\u00eb simptom\u00eb t\u00eb vetme, por p\u00ebr nj\u00eb grup simptomash q\u00eb lidhen me ofruesin dhe politik\u00ebn e tij. Le t\u00eb enumerojm\u00eb disa shembuj t\u00eb r\u00ebnd\u00ebsish\u00ebm me t\u00eb cil\u00ebt kemi hasur ne dhe punonj\u00ebsit tan\u00eb.<\/p>\n<ul>\n<li>Ofruesi mund t\u00eb zgjedh\u00eb nj\u00eb qend\u00ebr t\u00eb dh\u00ebnash mjaft t\u00eb pasigurt, ku do t\u00eb \u2018qarkullojn\u00eb\u2019 databazat e klient\u00ebve. Ai do t\u00eb kursej\u00eb, nuk do t\u00eb kontrolloj\u00eb SLA-n\u00eb, nuk do t\u00eb llogaris\u00eb ngarkes\u00ebn dhe p\u00ebrfundimi do t\u00eb jet\u00eb fatal p\u00ebr ju.\n<\/li>\n<li>Ofruesi mund t\u00eb refuzoj\u00eb t\u00eb transferoj\u00eb sh\u00ebrbimin n\u00eb qendr\u00ebn e dh\u00ebnave q\u00eb ju keni zgjedhur. Ky \u00ebsht\u00eb nj\u00eb kufizim mjaft i zakonsh\u00ebm p\u00ebr SaaS.\n<\/li>\n<li>Ofruesi mund t\u00eb ket\u00eb nj\u00eb konflikt ligjor ose ekonomik me ofruesin e n\u00ebntok\u00ebs, dhe at\u00ebher\u00eb gjat\u00eb \u2018p\u00ebrplasjeve\u2019 veprimet p\u00ebr kopjimin e rezervave ose, p\u00ebr shembull, shpejt\u00ebsia, mund t\u00eb jen\u00eb t\u00eb kufizuara.\n<\/li>\n<li>Sh\u00ebrbimi i krijimit t\u00eb kopjimeve rezerv\u00eb mund t\u00eb ofrohet me nj\u00eb \u00e7mim t\u00eb ve\u00e7ant\u00eb. Kjo \u00ebsht\u00eb nj\u00eb praktik\u00eb e zakonshme, p\u00ebr t\u00eb cil\u00ebn klienti i sistemeve CRM mund t\u00eb marr\u00eb vesh vet\u00ebm kur i nevojitet nj\u00eb kopje rezerv\u00eb, pra n\u00eb momentin m\u00eb kritik dhe vulnerab\u00ebl.\n<\/li>\n<li>Punonj\u00ebsit e ofruesit mund t\u00eb ken\u00eb qasje t\u00eb pakufizuar n\u00eb t\u00eb dh\u00ebnat e klient\u00ebve. \n<\/li>\n<li>Mund t\u00eb ndodhin rrjedhje t\u00eb t\u00eb dh\u00ebnave t\u00eb \u00e7do lloji (faktori njer\u00ebzor, mashtrimi, hackerat, etj.).\n<\/li>\n<\/ul>\n<p>\nZakonisht, k\u00ebto probleme lidhen me ofrues t\u00eb vegj\u00ebl ose t\u00eb rinj, megjithat\u00eb edhe t\u00eb m\u00ebdhenjt\u00eb kan\u00eb r\u00ebn\u00eb her\u00eb pas here n\u00eb histori t\u00eb pak\u00ebndshme (google it). Prandaj, gjithmon\u00eb duhet t\u00eb keni m\u00ebnyra p\u00ebr t\u00eb mbrojtur informacionin tuaj + t\u00eb diskutoni paraprakisht me ofruesin e p\u00ebrzgjedhur t\u00eb sistemit CRM \u00e7\u00ebshtjet e siguris\u00eb. Vet\u00eb fakti q\u00eb tregoni interes p\u00ebr problemin do ta b\u00ebj\u00eb ofruesin t\u00eb marr\u00eb p\u00ebrdorimin maksimal seriozisht (sidomos e r\u00ebnd\u00ebsishme \u00ebsht\u00eb t\u00eb veproni k\u00ebshtu, n\u00ebse keni t\u00eb b\u00ebni me nj\u00eb partner t\u00eb ofruesit, i cili \u00ebsht\u00eb i interesuar t\u00eb n\u00ebnshkruaj\u00eb nj\u00eb kontrat\u00eb dhe t\u00eb marr\u00eb komisionin, e jo me ato dy faktor\u00ebt tuaj\u2026 e kuptoni). <\/p>\n<p><i><\/p>\n<h4>Shenj\u00eb rreziku \u21163 <\/h4>\n<p><\/i><br \/>\nOrganizimi i pun\u00ebs me sigurin\u00eb n\u00eb kompanin\u00eb tuaj. Nj\u00eb vit m\u00eb par\u00eb ne zakonisht shkruanim p\u00ebr sigurin\u00eb n\u00eb Habr dhe b\u00ebm\u00eb nj\u00eb anketim. Numri i p\u00ebrgjigjeve nuk ishte shum\u00eb i madh, por p\u00ebrgjigjet ishin treguese: <\/p>\n<p><img decoding=\"async\" alt=\"Sistemet CRM nga k\u00ebndv\u00ebshtrimi i siguris\u00eb kibernetike: mbrojtje apo k\u00ebrc\u00ebnim?\" src=\"\/wp-content\/uploads\/2019\/03\/a0bae20957271ad6e6ab622a0d7684d8.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nN\u00eb fund t\u00eb artikullit do t\u00eb japim lidhje me publikimet tona, ku ne kemi analizuar n\u00eb detaje marr\u00ebdh\u00ebniet n\u00eb sistemin 'kompani \u2014 punonj\u00ebs \u2014 siguri', dhe k\u00ebtu do t\u00eb sjellim nj\u00eb list\u00eb pyetjesh, p\u00ebrgjigjet e t\u00eb cilave do t\u00eb duhet t'i k\u00ebrkoni brenda kompanis\u00eb suaj (madje edhe n\u00ebse nuk keni nevoj\u00eb p\u00ebr CRM).<\/p>\n<ul>\n<li>Ku i ruajn\u00eb punonj\u00ebsit fjal\u00ebkalimet?\n<\/li>\n<li>Si organizo qasje n\u00eb depozitat n\u00eb server\u00ebt e kompanis\u00eb?\n<\/li>\n<li>Si \u00ebsht\u00eb e mbrojtur software-i, i cili p\u00ebrmban informacion komercial dhe operativ? \n<\/li>\n<li>A kan\u00eb t\u00eb gjith\u00eb punonj\u00ebsit antivirus aktiv?\n<\/li>\n<li>Sa punonj\u00ebs kan\u00eb qasje n\u00eb t\u00eb dh\u00ebnat e klient\u00ebve, cil\u00ebsia e k\u00ebsaj qasje?\n<\/li>\n<li>Sa newbie ka dhe sa punonj\u00ebs jan\u00eb n\u00eb proces t\u00eb shkarkimit?\n<\/li>\n<li>A keni biseduar koh\u00ebt e fundit me punonj\u00ebsit ky\u00e7 dhe i keni d\u00ebgjuar k\u00ebrkesat dhe ankesat e tyre?\n<\/li>\n<li>A kontrollohen printer\u00ebt?\n<\/li>\n<li>Si \u00ebsht\u00eb organizuar politika e lidhjes s\u00eb pajisjeve personale me PC-t\u00eb, si dhe p\u00ebrdorimi i Wi-Fi-t\u00eb t\u00eb pun\u00ebs?\n<\/li>\n<\/ul>\n<p>\nN\u00eb t\u00eb v\u00ebrtet\u00eb, k\u00ebto jan\u00eb pyetje bazike - n\u00eb komentet sigurisht do t\u00eb shtojn\u00eb m\u00eb shum\u00eb detaje, por kjo \u00ebsht\u00eb baza, themeli q\u00eb duhet t\u00eb di\u00e7ka edhe nj\u00eb nd\u00ebrmarr\u00ebs i vog\u00ebl me dy punonj\u00ebs. <\/p>\n<h3>Si t\u00eb mbrohemi? <\/h3>\n<p><\/p>\n<ul>\n<li>Backup-et jan\u00eb nj\u00eb gj\u00eb shum\u00eb e r\u00ebnd\u00ebsishme, p\u00ebr t\u00eb cil\u00ebn shpesh harrohet ose nuk kujdeset. N\u00ebse keni nj\u00eb sistem desktop, konfiguroni sistemin e kopjimit t\u00eb t\u00eb dh\u00ebnave me nj\u00eb frekuenc\u00eb t\u00eb caktuar (p.sh., p\u00ebr RegionSoft CRM, kjo mund t\u00eb realizohet me <noindex><a rel=\"nofollow\" href=\"http:\/\/regionsoft.ru\/loader.php?src=appsrv\">RegionSoft Application Server<\/a><\/noindex>) dhe organizoni nj\u00eb ruajtje t\u00eb duhur t\u00eb kopjeve. N\u00ebse keni nj\u00eb CRM n\u00eb cloud, sigurohuni q\u00eb para n\u00ebnshkrimit t\u00eb kontrat\u00ebs t\u00eb dini si \u00ebsht\u00eb organizuar puna me backup-et: ju duhet informacion mbi thell\u00ebsin\u00eb dhe frekuenc\u00ebn, mbi vendin e ruajtjes, mbi kostot e backup-it (shpesh backup-et e\n<\/li>\n<li>Nd\u00ebrveprimi i t\u00eb drejtave t\u00eb aksesit n\u00eb nivelin e funksioneve dhe t\u00eb dh\u00ebnave.\n<\/li>\n<li>Siguria n\u00eb nivelin e rrjetit - duhet t\u00eb lejohet p\u00ebrdorimi i CRM vet\u00ebm brenda n\u00ebnrrjetit t\u00eb zyr\u00ebs, t\u00eb kufizohet aksesin p\u00ebr pajisjet mobile, t\u00eb ndalohet puna me sistemin CRM nga sht\u00ebpia ose, \u00e7far\u00eb \u00ebsht\u00eb m\u00eb keq, nga rrjetet publike (coworking, kafet, zyrat e klient\u00ebve etj.). Sidomos q\u00ebndroni t\u00eb kujdessh\u00ebm me versionin mobile - lejoni q\u00eb ai t\u00eb jet\u00eb vet\u00ebm nj\u00eb version shum\u00eb t\u00eb shkurtuar p\u00ebr pun\u00eb.\n<\/li>\n<li>Antivirus me skanimin n\u00eb koh\u00eb reale \u00ebsht\u00eb i nevojsh\u00ebm n\u00eb \u00e7do rast, por n\u00eb rastin e siguris\u00eb t\u00eb t\u00eb dh\u00ebnave t\u00eb korporat\u00ebs - sidomos. Ndaloni n\u00eb nivelin e politikave q\u00eb t\u00eb nd\u00ebrpritet ai vet\u00eb. \n<\/li>\n<li>Trajnimi i punonj\u00ebsve p\u00ebr higjien\u00ebn e cyberspacit nuk \u00ebsht\u00eb nj\u00eb humbje kohe, por nj\u00eb nevoj\u00eb urgjente. Duhet t'u b\u00ebhet e qart\u00eb t\u00eb gjith\u00eb koleg\u00ebve se \u00ebsht\u00eb e r\u00ebnd\u00ebsishme jo vet\u00ebm t\u00eb parandalosh, por edhe t\u00eb reagosh si\u00e7 duhet ndaj k\u00ebrc\u00ebnimeve q\u00eb shfaqen. T\u00eb ndalosh p\u00ebrdorimin e internetit ose t\u00eb post\u00ebs s\u00eb tyre n\u00eb zyr\u00eb \u00ebsht\u00eb nj\u00eb praktik\u00eb e vjet\u00ebr dhe shkak i negativitetit t\u00eb fort\u00eb, prandaj duhet t\u00eb punohet pik\u00ebrisht me parandalimin. \n<\/li>\n<\/ul>\n<p>\nSigurisht, duke p\u00ebrdorur nj\u00eb sistem cloud, \u00ebsht\u00eb e mundur t\u00eb arrihet nj\u00eb nivel i mjaftuesh\u00ebm sigurie: t\u00eb p\u00ebrdoren server\u00eb t\u00eb dedikuar, t\u00eb konfigurohen ruter\u00ebt dhe t\u00eb ndahet trafiku n\u00eb nivel aplikacioni dhe n\u00eb nivel baze t\u00eb dh\u00ebnash, t\u00eb p\u00ebrdoren subnetet private, t\u00eb vendosen rregulla t\u00eb rrepta sigurie p\u00ebr administrator\u00ebt, t\u00eb sigurohet vazhdim\u00ebsia p\u00ebrmes backup-it me frekuenc\u00ebn dhe p\u00ebrmbajtjen e nevojshme maksimale, t\u00eb b\u00ebhet monitorim 24\/7 t\u00eb rrjetit... N\u00ebse mendon thell\u00eb, nuk \u00ebsht\u00eb aq e nd\u00ebrlikuar, por m\u00eb tep\u00ebr e shtrenjt\u00eb. Megjithat\u00eb, si\u00e7 tregon praktika, k\u00ebto masa nd\u00ebrmerren vet\u00ebm nga disa kompani, kryesisht t\u00eb m\u00ebdha. Prandaj, mos hezitoni t\u00eb thoni p\u00ebrs\u00ebri: si cloud-i ashtu edhe desktop-i nuk duhet t\u00eb jetojn\u00eb n\u00eb m\u00ebnyr\u00eb t\u00eb pavarur, mbrojini t\u00eb dh\u00ebnat tuaja. <\/p>\n<h4>Disa k\u00ebshilla t\u00eb vogla, por t\u00eb r\u00ebnd\u00ebsishme p\u00ebr \u00e7do rast t\u00eb implementimit t\u00eb sistemit CRM<\/h4>\n<p><\/p>\n<ul>\n<li>Kontrolloni ofruesin p\u00ebr t\u00eb gjetur dob\u00ebsi - k\u00ebrkoni informacion n\u00eb lidhje me fjal\u00ebt ky\u00e7e 'dob\u00ebsi Emri i Ofruesit', 'hakuar Emri i Ofruesit', 'shkarkim t\u00eb dh\u00ebnash Emri i Ofruesit'. Kjo nuk duhet t\u00eb jet\u00eb parametri i vet\u00ebm p\u00ebr t\u00eb k\u00ebrkuar nj\u00eb sistem t\u00eb ri CRM, por \u00ebsht\u00eb thelb\u00ebsore t\u00eb kesh nj\u00eb sh\u00ebnim n\u00eb mendje dhe ve\u00e7an\u00ebrisht t\u00eb kuptosh arsyet e incidenteve t\u00eb ndodhur.\n<\/li>\n<li>Pyesni ofruesin p\u00ebr qendr\u00ebn e t\u00eb dh\u00ebnave: disponueshm\u00ebria, numri i tyre, si \u00ebsht\u00eb organizuar nd\u00ebrlikimi n\u00eb rast emergjence.\n<\/li>\n<li>Konfiguroni treguesit e siguris\u00eb n\u00eb CRM, ndjekni aktivitetin brenda sistemit dhe shp\u00ebrthimet e pazakonta.\n<\/li>\n<li>\u00c7aktivizoni eksportin e raporteve, qasjen p\u00ebrmes API p\u00ebr punonj\u00ebsit e paqassh\u00ebm - dometh\u00ebn\u00eb ata t\u00eb cil\u00ebt nuk kan\u00eb nevoj\u00eb p\u00ebr k\u00ebto funksione n\u00eb aktivitetin e tyre t\u00eb p\u00ebrditsh\u00ebm.\n<\/li>\n<li>Sigurohuni q\u00eb n\u00eb sistemin tuaj CRM t\u00eb jet\u00eb vendosur regjistrimi i proceseve dhe regjistrimi i veprimeve t\u00eb p\u00ebrdoruesve. \n<\/li>\n<\/ul>\n<p>\nK\u00ebto jan\u00eb detaje t\u00eb vogla, por ato plot\u00ebsojn\u00eb shum\u00eb mir\u00eb pamjen e p\u00ebrgjithshme. N\u00eb t\u00eb v\u00ebrtet\u00eb, nuk ka detaje t\u00eb vogla n\u00eb siguri. <\/p>\n<p>Duke CRM-s\u00eb, ju siguroni sigurin\u00eb e t\u00eb dh\u00ebnave tuaja \u2014 por vet\u00ebm n\u00ebse implementimi b\u00ebhet n\u00eb m\u00ebnyr\u00eb t\u00eb sh\u00ebndetshme, dhe \u00e7\u00ebshtjet e siguris\u00eb informative nuk jan\u00eb l\u00ebn\u00eb pas dore. Pajtohuni, \u00ebsht\u00eb e pafalshme t\u00eb blini nj\u00eb makin\u00eb dhe t\u00eb mos kontrolloni frenat, ABS-in, pranin\u00eb e ajrit t\u00eb ndihm\u00ebs, rripat e siguris\u00eb, EDS. Sepse e r\u00ebnd\u00ebsishme nuk \u00ebsht\u00eb thjesht t\u00eb ecni, por t\u00eb ecni n\u00eb siguri dhe t\u00eb arrini pa d\u00ebmtime. Me biznesin \u00ebsht\u00eb e nj\u00ebjta gj\u00eb.<\/p>\n<p>Dhe kini parasysh: n\u00ebse rregullat e siguris\u00eb n\u00eb pun\u00eb shkruhen me gjak, rregullat e siguris\u00eb kibernetike p\u00ebr biznesin shkruhen me para. <\/p>\n<p><i>P\u00ebr tem\u00ebn e siguris\u00eb kibernetike dhe vendin e CRM-s\u00eb n\u00eb t\u00eb, mund t\u00eb lexoni artikujt tan\u00eb t\u00eb detajuar:<\/p>\n<ul>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/regionsoft\/blog\/352708\/\">Instinkti kryesor i biznesit: kufijt\u00eb e siguris\u00eb korporative<\/a><\/noindex> \u2014 nj\u00eb pasqyr\u00eb e rreziqeve t\u00eb mundshme t\u00eb siguris\u00eb n\u00eb sfer\u00ebn korporative dhe nj\u00eb skem\u00eb e p\u00ebraf\u00ebrt p\u00ebr zbulimin e tyre. \n<\/li>\n<li><noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/regionsoft\/blog\/351196\/\">A duhet t\u00eb ruani t\u00eb dh\u00ebnat nga punonj\u00ebsit<\/a><\/noindex> \u2014 nj\u00eb analiz\u00eb e detajuar sesi punonj\u00ebsit mund t\u00eb d\u00ebmtojn\u00eb biznesin tuaj dhe si e realizojn\u00eb k\u00ebt\u00eb n\u00eb sfer\u00ebn tregtare.\n<\/li>\n<\/ul>\n<p><\/i><\/p>\n<blockquote><p>N\u00ebse po k\u00ebrkoni nj\u00eb CRM, at\u00ebher\u00eb n\u00eb <noindex><a rel=\"nofollow\" href=\"http:\/\/www.regionsoft.ru\/loader.php?src=discount\/discount_2019_03\"><b>RegionSoft CRM deri m\u00eb 31 mars ka zbritje 15%<\/b><\/a><\/noindex>. N\u00ebse ju nevojitet nj\u00eb CRM ose ERP \u2014 shqyrtoni me kujdes produktet tona dhe krahasoni mund\u00ebsit\u00eb e tyre me synimet dhe detyrat tuaja. N\u00ebse keni pyetje ose v\u00ebshtir\u00ebsi \u2014 shkruani, telefononi, ne do t'ju organizojm\u00eb nj\u00eb prezantim t\u00eb ve\u00e7ant\u00eb online \u2014 pa renditje dhe matje t\u00eb paarsyeshme.<\/p><\/blockquote>\n<p> <img decoding=\"async\" alt=\"Sistemet CRM nga k\u00ebndv\u00ebshtrimi i siguris\u00eb kibernetike: mbrojtje apo k\u00ebrc\u00ebnim?\" src=\"\/wp-content\/uploads\/2019\/03\/e86c08fcb2a9eb6cd0185ac3ce92792f.jpg\" style=\"display:block;margin: 0 auto;\" \/><i><noindex><a rel=\"nofollow\" href=\"https:\/\/t.me\/bizbreeze\"> Kanalin ton\u00eb n\u00eb Telegram<\/a><\/noindex>, ku pa reklama shkruajm\u00eb gj\u00ebra jo krejt formale rreth CRM dhe biznesit. <\/i><br \/>\n<br \/>Burimi: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/regionsoft\/blog\/445582\/\">habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>31 \u043c\u0430\u0440\u0442\u0430 \u2014 \u043c\u0435\u0436\u0434\u0443\u043d\u0430\u0440\u043e\u0434\u043d\u044b\u0439 \u0434\u0435\u043d\u044c \u0431\u044d\u043a\u0430\u043f\u0430, \u0438 \u043d\u0435\u0434\u0435\u043b\u044f \u043d\u0430\u043a\u0430\u043d\u0443\u043d\u0435 \u0432\u0441\u0435\u0433\u0434\u0430 \u043f\u043e\u043b\u043d\u0430 \u0438\u0441\u0442\u043e\u0440\u0438\u0439, \u0441\u0432\u044f\u0437\u0430\u043d\u043d\u044b\u0445 \u0441 \u0431\u0435\u0437\u043e\u043f\u0430\u0441\u043d\u043e\u0441\u0442\u044c\u044e. \u0412 \u043f\u043e\u043d\u0435\u0434\u0435\u043b\u044c\u043d\u0438\u043a \u043c\u044b \u0443\u0436\u0435 \u0443\u0437\u043d\u0430\u043b\u0438 \u043f\u0440\u043e \u0441\u043a\u043e\u043c\u043f\u0440\u043e\u043c\u0435\u0442\u0438\u0440\u043e\u0432\u0430\u043d\u043d\u044b\u0439 Asus \u0438 \u00ab\u0442\u0440\u0451\u0445 \u043d\u0435\u043d\u0430\u0437\u0432\u0430\u043d\u043d\u044b\u0445 \u043f\u0440\u043e\u0438\u0437\u0432\u043e\u0434\u0438\u0442\u0435\u043b\u0435\u0439\u00bb. \u041e\u0441\u043e\u0431\u043e \u0441\u0443\u0435\u0432\u0435\u0440\u043d\u044b\u0435 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u0432\u0441\u044e \u043d\u0435\u0434\u0435\u043b\u044e \u0441\u0438\u0434\u044f\u0442 \u043d\u0430 \u0438\u0433\u043e\u043b\u043a\u0430\u0445, \u0434\u0435\u043b\u0430\u044e\u0442 \u0431\u044d\u043a\u0430\u043f\u044b. \u0410 \u0432\u0441\u0451 \u043e\u0442 \u0442\u043e\u0433\u043e \u0447\u0442\u043e \u0432\u0441\u0435 \u043c\u044b \u043d\u0435\u043c\u043d\u043e\u0436\u043a\u043e \u0431\u0435\u0437\u0430\u043b\u0430\u0431\u0435\u0440\u043d\u044b \u0432 \u043f\u043b\u0430\u043d\u0435 \u0431\u0435\u0437\u043e\u043f\u0430\u0441\u043d\u043e\u0441\u0442\u0438: \u043a\u0442\u043e-\u0442\u043e \u0437\u0430\u0431\u044b\u0432\u0430\u0435\u0442 \u043f\u0440\u0438\u0441\u0442\u0435\u0433\u043d\u0443\u0442\u044c \u0440\u0435\u043c\u0435\u043d\u044c \u043d\u0430 \u0437\u0430\u0434\u043d\u0435\u043c [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":22464,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[688],"tags":[],"class_list":["post-30464","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-administrirovanie"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.2 - 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