{"id":31125,"date":"2019-10-31T21:39:36","date_gmt":"2019-10-31T18:39:36","guid":{"rendered":"https:\/\/prohoster.info\/blog\/chto-takoe-biblioteka-itil-i-zachem-ona-nuzhna-vashej-kompanii\/"},"modified":"2019-10-31T21:39:36","modified_gmt":"2019-10-31T18:39:36","slug":"chto-takoe-biblioteka-itil-i-zachem-ona-nuzhna-vashej-kompanii","status":"publish","type":"post","link":"https:\/\/prohoster.info\/sq\/blog\/administrirovanie\/chto-takoe-biblioteka-itil-i-zachem-ona-nuzhna-vashej-kompanii","title":{"rendered":"\u00c7far\u00eb \u00ebsht\u00eb biblioteka ITIL dhe p\u00ebrse i nevojitet kompanis\u00eb tuaj?","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>Rritja e shpejt\u00eb e r\u00ebnd\u00ebsis\u00eb s\u00eb teknologjive t\u00eb informacionit p\u00ebr biznesin k\u00ebrkon gjithnj\u00eb e m\u00eb shum\u00eb v\u00ebmendje p\u00ebr organizimin dhe zbatimin e sh\u00ebrbimeve IT. Sot, teknologjit\u00eb e informacionit p\u00ebrdoren jo vet\u00ebm p\u00ebr zgjidhjen e problemeve lokale brenda organizatave, por gjithashtu angazhohen n\u00eb zhvillimin e strategjive t\u00eb tyre biznesore. R\u00ebnd\u00ebsia e k\u00ebtyre detyrave k\u00ebrkonte zhvillimin e nj\u00eb qasjeje krejt\u00ebsisht t\u00eb re p\u00ebr sistematizimin e informacionit t\u00eb grumbulluar. P\u00ebr k\u00ebto q\u00ebllime u krijua biblioteka ITIL, e cila p\u00ebrshkruan praktikat m\u00eb t\u00eb mira p\u00ebr ofrimin e sh\u00ebrbimeve n\u00eb fush\u00ebn e IT-s\u00eb. K\u00ebshtu, profesionist\u00ebt n\u00eb fush\u00ebn e IT-s\u00eb mor\u00ebn mund\u00ebsin\u00eb p\u00ebr t\u00eb p\u00ebrdorur p\u00ebrvojat m\u00eb t\u00eb mira n\u00eb pun\u00ebn e tyre, duke p\u00ebrmir\u00ebsuar cil\u00ebsin\u00eb e sh\u00ebrbimeve t\u00eb ofruara. <\/p>\n<p><img decoding=\"async\" alt=\"\u00c7far\u00eb \u00ebsht\u00eb biblioteka ITIL dhe p\u00ebrse i nevojitet kompanis\u00eb tuaj?\" src=\"\/wp-content\/uploads\/2019\/04\/c066ccb9cbe4c3d854ece2fb3863f143.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><\/p>\n<h3>P\u00ebrse \u00ebsht\u00eb kjo e nevojshme?<\/h3>\n<p>\nMe kalimin e viteve, teknologjit\u00eb informative (TI) p\u00ebrfshijn\u00eb nj\u00eb rol gjithnj\u00eb e m\u00eb t\u00eb r\u00ebnd\u00ebsish\u00ebm n\u00eb biznes. TI-ja i jep organizat\u00ebs mund\u00ebsin\u00eb t\u00eb jet\u00eb konkurruese, duke ofruar mjete q\u00eb ndihmojn\u00eb n\u00eb grumbullimin, p\u00ebrpunimin, ruajtjen dhe analizimin e sasi t\u00eb m\u00ebdha informacioni p\u00ebr t\u00eb marr\u00eb vendime biznesi m\u00eb t\u00eb informuara. Kompanit\u00eb q\u00eb zot\u00ebrojn\u00eb m\u00eb mir\u00eb teknologjit\u00eb informative shfaqin rezultate m\u00eb t\u00eb mira, pasi kan\u00eb nj\u00eb avantazh konkurrues p\u00ebrmes mjeteve q\u00eb u lejojn\u00eb t\u00eb shfryt\u00ebzojn\u00eb t\u00eb dh\u00ebnat e disponueshme p\u00ebr t\u00eb maksimizuar p\u00ebrfitimet. K\u00ebshtu, TI-ja \u00ebsht\u00eb nj\u00eb mjet q\u00eb p\u00ebrmir\u00ebson efikasitetin e pun\u00ebs s\u00eb t\u00ebr\u00eb organizat\u00ebs. <\/p>\n<p>Q\u00eb nga disa dekada, informatizimi i biznesit ka luajtur nj\u00eb rol gjithnj\u00eb e m\u00eb t\u00eb r\u00ebnd\u00ebsish\u00ebm n\u00eb funksionimin efektiv t\u00eb kompanive. N\u00eb etapa t\u00eb ndryshme t\u00eb ekzistenc\u00ebs s\u00eb IT-s\u00eb, jan\u00eb b\u00ebr\u00eb shum\u00eb p\u00ebrpjekje p\u00ebr ta p\u00ebrdorur at\u00eb n\u00eb proceset e biznesit, dhe nuk t\u00eb gjitha kan\u00eb rezultuar efektive. K\u00ebshtu, u shfaq nevoja p\u00ebr t\u00eb akumuluar p\u00ebrvoj\u00ebn bot\u00ebrore t\u00eb p\u00ebrdorimit t\u00eb IT-s\u00eb n\u00eb drejtimin e biznesit, e cila u realizua n\u00eb form\u00ebn e bibliotek\u00ebs ITIL, e cila p\u00ebrmban metodologjin\u00eb e menaxhimit dhe p\u00ebrmir\u00ebsimit t\u00eb proceseve t\u00eb biznesit q\u00eb jan\u00eb n\u00eb nj\u00ebfar\u00eb m\u00ebnyre t\u00eb lidhura me IT-n\u00eb. Biblioteka ITIL mund t\u00eb p\u00ebrdoret nga kompanit\u00eb q\u00eb ofrojn\u00eb sh\u00ebrbime n\u00eb fush\u00ebn e IT-s\u00eb, si dhe nga nj\u00ebsit\u00eb e ve\u00e7anta t\u00eb kompanive t\u00eb tjera, t\u00eb cilat sigurojn\u00eb funksionimin e IT-s\u00eb p\u00ebr t\u00eb gjith\u00eb organizat\u00ebn. Udh\u00ebzimet e ITIL p\u00ebrdoren n\u00eb k\u00ebt\u00eb qasje t\u00eb menaxhimit dhe organizimit t\u00eb sh\u00ebrbimeve IT si ITSM.<\/p>\n<h3>\u00c7far\u00eb \u00ebsht\u00eb ITIL<\/h3>\n<p>\nBiblioteka IT infrastructure library (biblioteka ITIL) ose Biblioteka e Infrastruktur\u00ebs s\u00eb Teknologjis\u00eb s\u00eb Informacionit \u00ebsht\u00eb nj\u00eb seri librash q\u00eb p\u00ebrmban nj\u00eb s\u00ebr\u00eb udh\u00ebzimesh p\u00ebr menaxhimin, rregullimin dhe p\u00ebrmir\u00ebsimin e vazhduesh\u00ebm t\u00eb proceseve t\u00eb biznesit t\u00eb lidhura me IT-n\u00eb. <\/p>\n<p>Edyta e par\u00eb e bibliotek\u00ebs me porosi t\u00eb qeveris\u00eb britanike u krijua n\u00eb vitet 1986-1989 dhe filloi t\u00eb publikohet n\u00eb vitin 1992, nd\u00ebrsa versioni i saj i fundit, ITIL V3, doli n\u00eb vitin 2007. Edyta e fundit e bibliotek\u00ebs, e publikuar n\u00eb vitin 2011, p\u00ebrb\u00ebhet nga 5 v\u00ebllime. N\u00eb fillim t\u00eb vitit 2019, doli nj\u00eb parath\u00ebnie e versionit t\u00eb kat\u00ebrt t\u00eb bibliotek\u00ebs V4, versione e plot\u00eb e t\u00eb cil\u00ebs zhvilluesi AXELOS do ta publikoj\u00eb me shpres\u00eb pas nj\u00eb viti.<\/p>\n<h3>Struktura dhe p\u00ebrmbajtja e bibliotek\u00ebs ITIL<\/h3>\n<p>\nGjat\u00eb zhvillimit t\u00eb edicionit t\u00eb tret\u00eb u p\u00ebrdor nj\u00eb qasje e re n\u00eb formimin e p\u00ebrmbajtjes s\u00eb saj, e quajtur \"cikli i jet\u00ebs s\u00eb sh\u00ebrbimit\". Thelbi i saj q\u00ebndron n\u00eb at\u00eb q\u00eb \u00e7do v\u00ebllim i bibliotek\u00ebs p\u00ebrqendrohet n\u00eb nj\u00eb faz\u00eb t\u00eb caktuar t\u00eb \"cikli t\u00eb jet\u00ebs\". Duke qen\u00eb se fazat e k\u00ebtij cikli sipas bibliotek\u00ebs ITIL jan\u00eb pes\u00eb, gjithashtu ka pes\u00eb libra q\u00eb p\u00ebrfshihen n\u00eb t\u00eb:<\/p>\n<ul>\n<li>Strategjia e sh\u00ebrbimeve (Service Strategy);<\/li>\n<li>Dizajni i sh\u00ebrbimeve (Service Design);<\/li>\n<li>Transformimi i sh\u00ebrbimeve (Service Transition);<\/li>\n<li>Ekspluatimi i sh\u00ebrbimeve (Service Operation);<\/li>\n<li>P\u00ebrmir\u00ebsimi i vazhduesh\u00ebm i sh\u00ebrbimeve (Continual Service Improvement).<\/li>\n<\/ul>\n<p>\n<img decoding=\"async\" alt=\"\u00c7far\u00eb \u00ebsht\u00eb biblioteka ITIL dhe p\u00ebrse i nevojitet kompanis\u00eb tuaj?\" src=\"\/wp-content\/uploads\/2019\/04\/77fd85f930417c390c364286f2f558ba.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nFaza e par\u00eb e Strategjis\u00eb s\u00eb Sh\u00ebrbimeve ndihmon biznesin t\u00eb kuptoj\u00eb se kush \u00ebsht\u00eb audienca e tij e synuar, cilat jan\u00eb nevojat e tyre dhe, p\u00ebr pasoj\u00eb, cilat sh\u00ebrbime kan\u00eb nevoj\u00eb, si dhe cilat jan\u00eb pajisjet e nevojshme p\u00ebr ofrimin e k\u00ebtyre sh\u00ebrbimeve, duke p\u00ebrfshir\u00eb zhvillimin e k\u00ebrkesave p\u00ebr realizimin e tyre. Gjithashtu, brenda Strategjis\u00eb s\u00eb Sh\u00ebrbimeve, ndodhin p\u00ebrmir\u00ebsime t\u00eb vazhdueshme p\u00ebr t\u00eb kuptuar n\u00ebse \u00e7mimi i sh\u00ebrbimit p\u00ebrputhet me vlerat q\u00eb klienti mund t\u00eb marr\u00eb nga ky sh\u00ebrbim.<\/p>\n<p>Pas k\u00ebsaj vjen faza e Projektimit t\u00eb Sh\u00ebrbimeve, e cila siguron q\u00eb sh\u00ebrbimi plot\u00ebson plot\u00ebsisht pritshm\u00ebrit\u00eb e klientit.<\/p>\n<p>Faza e Transformimit t\u00eb Sh\u00ebrbimeve p\u00ebrgjigjet p\u00ebr prodhimin dhe realizimin e suksessh\u00ebm t\u00eb sh\u00ebrbimit q\u00eb i nevojitet klientit. N\u00eb k\u00ebt\u00eb nivel, ndodhin testimi, kontrolli i cil\u00ebsis\u00eb, realizimi i produktit dhe t\u00eb tjera.<\/p>\n<p>Pas k\u00ebsaj ndodhet Ekspozita e Sh\u00ebrbimeve, n\u00eb t\u00eb cil\u00ebn ndodh prodhimi i planifikuar i sh\u00ebrbimeve, puna e sh\u00ebrbimit t\u00eb mb\u00ebshtetjes p\u00ebr zgjidhjen e problemeve lokale, mbledhja e nj\u00eb baze t\u00eb problemeve t\u00eb p\u00ebrs\u00ebritura p\u00ebr p\u00ebrmir\u00ebsimin e m\u00ebtejsh\u00ebm t\u00eb cil\u00ebsis\u00eb s\u00eb ofrimit t\u00eb sh\u00ebrbimeve.<\/p>\n<p>Faza e fundit \u00ebsht\u00eb P\u00ebrmir\u00ebsimi i vazhduesh\u00ebm i sh\u00ebrbimeve, i cili \u00ebsht\u00eb p\u00ebrgjegj\u00ebs p\u00ebr ndryshimet dhe p\u00ebrmir\u00ebsimet n\u00eb t\u00eb gjitha fazat e prodhimit t\u00eb sh\u00ebrbimit dhe p\u00ebr efikasitetin e pun\u00ebs s\u00eb t\u00eb gjitha proceseve t\u00eb organizat\u00ebs.<\/p>\n<p>K\u00ebto pes\u00eb faza jan\u00eb skeleti i struktur\u00ebs s\u00eb ciklit t\u00eb jet\u00ebs s\u00eb sh\u00ebrbimit, koncepte ky\u00e7e me t\u00eb cilat mund t\u00eb operohet n\u00eb kontekstin e bibliotek\u00ebs ITIL. <\/p>\n<p>\u00c7do faz\u00eb (dhe, p\u00ebr rrjedhoj\u00eb, libri) mbulon aspekte t\u00eb ndryshme t\u00eb menaxhimit t\u00eb biznesit. Nj\u00eb shembull mund t\u00eb jet\u00eb: Menaxhimi i k\u00ebrkes\u00ebs, Menaxhimi i financave n\u00eb sh\u00ebrbimet IT, menaxhimi i furnizimeve dhe shum\u00eb t\u00eb tjera.<\/p>\n<h3>Parimet e p\u00ebrdorimit t\u00eb bibliotek\u00ebs ITIL<\/h3>\n<p>\nDuke ITIL \u00ebsht\u00eb nj\u00eb nga pikat ky\u00e7e n\u00eb aplikimin e menaxhimit t\u00eb biznesit me qasjen e ITSM, parimet kryesore t\u00eb p\u00ebrdorimit t\u00eb bibliotek\u00ebs rrjedhin nga filosofia e ITSM. Ideja kryesore e qasjes ITSM \u00ebsht\u00eb zhvendosja e fokusit nga teknologjit\u00eb n\u00eb sh\u00ebrbimet e ofruara. Qasja ITSM sugjeron q\u00eb, p\u00ebrve\u00e7 teknologjive, nj\u00eb organizat\u00eb duhet t\u00eb p\u00ebrqendrohet te klient\u00ebt dhe sh\u00ebrbimet. N\u00eb k\u00ebt\u00eb m\u00ebnyr\u00eb, biznesi duhet t\u00eb p\u00ebrqendrohet n\u00eb \u00e7far\u00eb mund\u00ebsish dhe rezultateish teknologjit\u00eb mund t\u2019i japin klientit, \u00e7far\u00eb vlerash mund t\u00eb krijoj\u00eb biznesi dhe si mund t\u00eb p\u00ebrmir\u00ebsohet ai.<\/p>\n<p>Dhjet\u00eb parimet ky\u00e7e, t\u00eb marra nga udh\u00ebzimi \"ITIL Practitioner Guidance\", t\u00eb shkruara nga Kaimar Karu dhe zhvillues t\u00eb tjer\u00eb t\u00eb bibliotek\u00ebs, jan\u00eb si m\u00eb posht\u00eb:<\/p>\n<ul>\n<li>P\u00ebrqendrohuni n\u00eb vlera;<\/li>\n<li>Projektoni p\u00ebr praktik\u00ebn;<\/li>\n<li>Filloni nga aty ku jeni tani;<\/li>\n<li>Qasja ndaj pun\u00ebs duhet t\u00eb jet\u00eb holistike;<\/li>\n<li>Ecuri p\u00ebrpara n\u00eb m\u00ebnyr\u00eb iteruese;<\/li>\n<li>V\u00ebzhgoni proceset drejtp\u00ebrdrejt;<\/li>\n<li>Jini transparent;<\/li>\n<li>Bashk\u00ebpunoni;<\/li>\n<li>Parimi kryesor: thjesht\u00ebsia;<\/li>\n<li>Aplikoni k\u00ebto parime n\u00eb praktik\u00eb.<\/li>\n<\/ul>\n<p>\nMund t\u00eb konkludohet se k\u00ebto principe, thelb\u00ebsore p\u00ebr ITIL, mund t\u00eb aplikohen n\u00eb nj\u00eb form\u00eb ose tjet\u00ebr edhe n\u00eb qasje dhe metodologia t\u00eb tjera p\u00ebr menaxhimin e biznesit, zhvillimin e produkteve, etj. (Lean, agile dhe t\u00eb tjera), e cila e konfirmon se k\u00ebto principe funksionojn\u00eb. Duke pasur parasysh se biblioteka ITIL ka p\u00ebrfshir\u00eb p\u00ebrvoj\u00ebn shum\u00ebvje\u00e7are t\u00eb shum\u00eb organizatave, k\u00ebto principe jan\u00eb b\u00ebr\u00eb themelore p\u00ebr nj\u00eb funksionim efektiv t\u00eb biznesit. <\/p>\n<p>Duke qen\u00eb se k\u00ebto principe jan\u00eb relativisht jo specifike, ato si nj\u00eb instrument kan\u00eb cil\u00ebsin\u00eb e fleksibilitetit. Nj\u00eb nga tezave kryesore gjat\u00eb pun\u00ebs me ITIL \u00ebsht\u00eb: 'Adopt and adapt', dometh\u00ebn\u00eb 'Prano dhe p\u00ebrshtat'. <\/p>\n<p>N\u00ebn 'Prano' kuptohet pranuar nga biznesi filozofia e ITIL, me nj\u00eb fokus t\u00eb zhvendosur n\u00eb klient\u00ebt dhe sh\u00ebrbimet. Teza 'P\u00ebrshtat' n\u00ebnkupton p\u00ebrdorimin e menduar t\u00eb praktikave m\u00eb t\u00eb mira t\u00eb ITIL-it dhe adaptimin e tyre sipas nevojave t\u00eb biznesit t\u00eb caktuar.<\/p>\n<p>K\u00ebshtu, angazhimi ndaj nj\u00eb qasjeje q\u00eb \u00ebsht\u00eb n\u00eb p\u00ebrputhje me principet e ITIL, duke p\u00ebrdorur udh\u00ebzimet e bibliotek\u00ebs, mund t\u00eb ndryshoj\u00eb dhe p\u00ebrmir\u00ebsoj\u00eb n\u00eb m\u00ebnyr\u00eb t\u00eb konsiderueshme proceset e ndryshme t\u00eb organizat\u00ebs. <\/p>\n<h3>Pra, p\u00ebrfundimet<\/h3>\n<p>\nITIL p\u00ebrdor nj\u00eb qasje t\u00eb re n\u00eb zhvillimin dhe ofrimin e sh\u00ebrbimeve IT, duke shqyrtuar ciklin e jet\u00ebs s\u00eb sh\u00ebrbimeve IT n\u00eb t\u00ebr\u00ebsi. Ky qasje sistemike p\u00ebr menaxhimin e sh\u00ebrbimeve IT i lejon biznesit t\u00eb shfryt\u00ebzoj\u00eb sa m\u00eb mir\u00eb mund\u00ebsit\u00eb q\u00eb ofron biblioteka ITIL: menaxhimin e rreziqeve, zhvillimin e produkteve, p\u00ebrmir\u00ebsimin e marr\u00ebdh\u00ebnieve me klient\u00ebt, optimizimin e kostove, p\u00ebrshpejtimin e proceseve dhe rritjen e numrit t\u00eb sh\u00ebrbimeve p\u00ebrmes nj\u00eb zhvillimi t\u00eb men\u00e7ur t\u00eb mjedisit IT. <\/p>\n<p>Duke qen\u00eb se kushtet p\u00ebr t\u00eb b\u00ebr\u00eb biznes ndryshojn\u00eb vazhdimisht, biblioteka ITIL gjithashtu duhet t\u00eb evoluoj\u00eb dhe t\u00eb p\u00ebrmir\u00ebsohet p\u00ebr t\u00eb p\u00ebrmbushur sa m\u00eb mir\u00eb t\u00eb gjitha k\u00ebrkesat q\u00eb paraqet bota moderne. N\u00eb fillim t\u00eb vitit 2019, \u00ebsht\u00eb planifikuar l\u00ebshimi i nj\u00eb versioni t\u00eb ri t\u00eb bibliotek\u00ebs ITIL, dhe zbatimi i udh\u00ebzimeve t\u00eb saj n\u00eb praktik\u00eb do t\u00eb tregoj\u00eb se n\u00eb cilin drejtim do t\u00eb zhvillohen biznesi dhe proceset e tij m\u00eb tej.<\/p>\n<h3>Literatura<\/h3>\n<p>\nCartlidge A., Chakravarthy J., Rudd C., Sowerby J.A. Manuali p\u00ebr Mb\u00ebshtetje Operative dhe Analiz\u00eb ITIL Intermediate Capability. \u2013 Lond\u00ebr, TSO, 2013. \u2013 179 fq.<br \/>\nKaru K. Udh\u00ebzimi i Praktikantit ITIL. \u2013 Lond\u00ebr, TSO, 2016. \u2013 434 fq.<br \/>\n<br \/>Burimi: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/post\/447276\/\">habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u0421\u0442\u0440\u0435\u043c\u0438\u0442\u0435\u043b\u044c\u043d\u044b\u0439 \u0440\u043e\u0441\u0442 \u0437\u043d\u0430\u0447\u0438\u043c\u043e\u0441\u0442\u0438 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u043e\u043d\u043d\u044b\u0445 \u0442\u0435\u0445\u043d\u043e\u043b\u043e\u0433\u0438\u0439 \u0434\u043b\u044f \u0431\u0438\u0437\u043d\u0435\u0441\u0430 \u0442\u0440\u0435\u0431\u0443\u0435\u0442 \u0432\u0441\u0435 \u0431\u043e\u043b\u044c\u0448\u0435 \u0432\u043d\u0438\u043c\u0430\u043d\u0438\u044f \u043a \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0438 \u0438 \u0440\u0435\u0430\u043b\u0438\u0437\u0430\u0446\u0438\u0438 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Sot, teknologjit\u00eb e informacionit p\u00ebrdoren jo vet\u00ebm p\u00ebr t\u00eb zgjidhur probleme lokale brenda organizat\u00ebs, por jan\u00eb gjithashtu t\u00eb angazhuara n\u00eb zhvillimin e strategjis\u00eb s\u00eb saj t\u00eb biznesit. R\u00ebnd\u00ebsia e k\u00ebtyre detyrave k\u00ebrkonte zhvillimin e nj\u00eb qasjeje krejt\u00ebsisht t\u00eb re p\u00ebr problemin e sistematizimit t\u00eb informacionit t\u00eb grumbulluar. 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