{"id":31125,"date":"2019-10-31T21:39:36","date_gmt":"2019-10-31T18:39:36","guid":{"rendered":"https:\/\/prohoster.info\/blog\/chto-takoe-biblioteka-itil-i-zachem-ona-nuzhna-vashej-kompanii\/"},"modified":"2019-10-31T21:39:36","modified_gmt":"2019-10-31T18:39:36","slug":"chto-takoe-biblioteka-itil-i-zachem-ona-nuzhna-vashej-kompanii","status":"publish","type":"post","link":"https:\/\/prohoster.info\/sq\/blog\/administrirovanie\/chto-takoe-biblioteka-itil-i-zachem-ona-nuzhna-vashej-kompanii","title":{"rendered":"\u00c7far\u00eb \u00ebsht\u00eb biblioteka ITIL dhe p\u00ebrse iu nevojitet kompanis\u00eb tuaj","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>Rritja e shpejt\u00eb e r\u00ebnd\u00ebsis\u00eb s\u00eb teknologjive informative p\u00ebr biznesin k\u00ebrkon gjithnj\u00eb e m\u00eb shum\u00eb v\u00ebmendje p\u00ebr organizimin dhe realizimin e ofrimit t\u00eb sh\u00ebrbimeve IT. Sot, teknologjit\u00eb informative p\u00ebrdoren jo vet\u00ebm p\u00ebr zgjidhjen e sfidave lokale brenda organizat\u00ebs, por gjithashtu jan\u00eb t\u00eb p\u00ebrfshira n\u00eb zhvillimin e strategjive t\u00eb saj biznesore. R\u00ebnd\u00ebsia e k\u00ebtyre sfidave k\u00ebrkonte zhvillimin e nj\u00eb qasjeje krejt\u00ebsisht t\u00eb re ndaj problemit t\u00eb sistematizimit t\u00eb informacionit t\u00eb grumbulluar. P\u00ebr k\u00ebto q\u00ebllime, u krijua biblioteka ITIL, q\u00eb p\u00ebrshkruan praktikat m\u00eb t\u00eb mira p\u00ebr ofrimin e sh\u00ebrbimeve n\u00eb fush\u00ebn e IT. K\u00ebshtu, specialist\u00ebt n\u00eb fush\u00ebn e IT-s\u00eb mor\u00ebn mund\u00ebsin\u00eb t\u00eb p\u00ebrdorin n\u00eb pun\u00ebn e tyre praktikat m\u00eb t\u00eb mira, duke rritur cil\u00ebsin\u00eb e ofrimit t\u00eb sh\u00ebrbimeve. <\/p>\n<p><img decoding=\"async\" alt=\"\u00c7far\u00eb \u00ebsht\u00eb biblioteka ITIL dhe p\u00ebrse iu nevojitet kompanis\u00eb tuaj\" src=\"\/wp-content\/uploads\/2019\/04\/c066ccb9cbe4c3d854ece2fb3863f143.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><\/p>\n<h3>Pse \u00ebsht\u00eb e nevojshme?<\/h3>\n<p>\n\u00c7do vit, teknologjit\u00eb informative (IT) luajn\u00eb nj\u00eb rol gjithnj\u00eb e m\u00eb t\u00eb r\u00ebnd\u00ebsish\u00ebm n\u00eb biznes. IT i lejon organizatave t\u00eb jen\u00eb konkurruese, pasi ofrojn\u00eb mjete q\u00eb ndihmojn\u00eb n\u00eb grumbullimin, p\u00ebrpunimin, ruajtjen dhe analizimin e grupeve t\u00eb m\u00ebdha informacioni p\u00ebr marrjen e vendimeve biznesore. Ato kompani q\u00eb zot\u00ebrojn\u00eb m\u00eb mir\u00eb teknologjit\u00eb informative tregojn\u00eb gjithashtu rezultate m\u00eb t\u00eb mira, pasi kan\u00eb nj\u00eb avantazh konkurrues n\u00eb form\u00ebn e nj\u00eb mjeti q\u00eb i lejon t\u00eb shfryt\u00ebzojn\u00eb t\u00eb dh\u00ebnat ekzistuese p\u00ebr maksimizimin e p\u00ebrfitimeve. K\u00ebshtu, IT \u00ebsht\u00eb nj\u00eb mjet p\u00ebr rritjen e efikasitetit t\u00eb pun\u00ebs s\u00eb gjith\u00eb organizat\u00ebs. <\/p>\n<p>Q\u00eb prej disa dekadash, informatizimi i biznesit luan nj\u00eb rol gjithnj\u00eb e m\u00eb t\u00eb r\u00ebnd\u00ebsish\u00ebm n\u00eb funksionimin efikas t\u00eb kompanive. N\u00eb faza t\u00eb ndryshme t\u00eb ekzistenc\u00ebs, jan\u00eb nd\u00ebrmarr\u00eb shum\u00eb p\u00ebrpjekje p\u00ebr p\u00ebrdorimin e IT-s\u00eb n\u00eb proceset e biznesit, dhe jo gjithnj\u00eb ato kan\u00eb rezultuar efektive. K\u00ebshtu, u shfaq nevoja p\u00ebr akumullimin e p\u00ebrvoj\u00ebs globale t\u00eb p\u00ebrdorimit t\u00eb IT-s\u00eb n\u00eb menaxhimin e bizneseve, q\u00eb n\u00eb p\u00ebrfundim u realizua n\u00eb form\u00ebn e bibliotek\u00ebs ITIL, q\u00eb p\u00ebrmban metodologjin\u00eb p\u00ebr menaxhimin dhe p\u00ebrmir\u00ebsimin e proceseve t\u00eb biznesit, q\u00eb lidhen p\u00ebr ndonj\u00eb m\u00ebnyr\u00eb me IT. Biblioteka ITIL mund t\u00eb p\u00ebrdoret si nga kompanit\u00eb q\u00eb ofrojn\u00eb sh\u00ebrbime n\u00eb fush\u00ebn e IT, ashtu edhe nga departamentet e ve\u00e7anta t\u00eb kompanive t\u00eb profiluara t\u00eb ndryshme, t\u00eb cilat sigurojn\u00eb funksionimin e IT p\u00ebr gjith\u00eb organizat\u00ebn. Udh\u00ebzimet e ITIL p\u00ebrdoren n\u00eb k\u00ebt\u00eb qasje p\u00ebr menaxhimin dhe organizimin e sh\u00ebrbimeve IT si ITSM.<\/p>\n<h3>\u00c7far\u00eb \u00ebsht\u00eb ITIL<\/h3>\n<p>\nBiblioteka e infrastruktur\u00ebs IT (ITIL) ose Biblioteka e Infrastruktur\u00ebs s\u00eb Teknologjis\u00eb s\u00eb Informacionit \u00ebsht\u00eb nj\u00eb seri librash q\u00eb p\u00ebrmban nj\u00eb grup udh\u00ebzimesh p\u00ebr menaxhimin, debugimin dhe p\u00ebrmir\u00ebsimin e vazhduesh\u00ebm t\u00eb proceseve biznesore t\u00eb lidhura me IT. <\/p>\n<p>Ediicioni i par\u00eb i bibliotek\u00ebs, i porositur nga qeveria britanike, u krijua n\u00eb vitet 1986-1989 dhe filloi t\u00eb publikohej n\u00eb vitin 1992, nd\u00ebrsa versioni i fundit, ITIL V3, doli n\u00eb vitin 2007. Edisioni m\u00eb i fundit i bibliotek\u00ebs, q\u00eb doli n\u00eb vitin 2011, p\u00ebrb\u00ebhet nga 5 v\u00ebllime. N\u00eb fillim t\u00eb vitit 2019, doli nj\u00eb parath\u00ebnie p\u00ebr versionin e kat\u00ebrt t\u00eb bibliotek\u00ebs V4, versionin e plot\u00eb t\u00eb t\u00eb cilit zhvilluesi AXELOS do ta publikoj\u00eb p\u00ebr af\u00ebrsisht nj\u00eb vit.<\/p>\n<h3>Struktura dhe p\u00ebrmbajtja e bibliotek\u00ebs ITIL<\/h3>\n<p>\nGjat\u00eb zhvillimit t\u00eb edicionit t\u00eb tret\u00eb u aplikua nj\u00eb qasje e re p\u00ebr formimin e p\u00ebrmbajtjes s\u00eb saj, e quajtur \"cikli i jet\u00ebs s\u00eb sh\u00ebrbimit\". Thelbi i saj \u00ebsht\u00eb q\u00eb \u00e7do v\u00ebllim i bibliotek\u00ebs fokusohet n\u00eb nj\u00eb faz\u00eb t\u00eb caktuar t\u00eb \"ciklit t\u00eb jet\u00ebs\". Pasiq\u00eb ka pes\u00eb faza n\u00eb k\u00ebt\u00eb cik\u00ebl sipas bibliotek\u00ebs ITIL, ka gjithashtu pes\u00eb libra n\u00eb t\u00eb:<\/p>\n<ul>\n<li>Strategjia e sh\u00ebrbimeve (Service Strategy);<\/li>\n<li>Projektimi i sh\u00ebrbimeve (Service Design);<\/li>\n<li>Transformimi i sh\u00ebrbimeve (Service Transition);<\/li>\n<li>Operimi i sh\u00ebrbimeve (Service Operation);<\/li>\n<li>P\u00ebrmir\u00ebsimi i vazhduesh\u00ebm i sh\u00ebrbimeve (Continual Service Improvement).<\/li>\n<\/ul>\n<p>\n<img decoding=\"async\" alt=\"\u00c7far\u00eb \u00ebsht\u00eb biblioteka ITIL dhe p\u00ebrse iu nevojitet kompanis\u00eb tuaj\" src=\"\/wp-content\/uploads\/2019\/04\/77fd85f930417c390c364286f2f558ba.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nFaza e par\u00eb, Strategjia e Sh\u00ebrbimeve, ndihmon biznesin t\u00eb kuptoj\u00eb kush \u00ebsht\u00eb publiku i tij i synuar, \u00e7far\u00eb nevoja kan\u00eb ata dhe, p\u00ebr pasoj\u00eb, cilat sh\u00ebrbime u duhen, si dhe cilat jan\u00eb pajisjet e nevojshme p\u00ebr ofrimin e k\u00ebtyre sh\u00ebrbimeve, zhvillimi i k\u00ebrkesave p\u00ebr realizimin e tyre. Gjithashtu, brenda Strategjis\u00eb s\u00eb Sh\u00ebrbimeve, ndodhin korrigjime t\u00eb vazhdueshme t\u00eb pun\u00ebs me q\u00ebllim t\u00eb kuptuarit n\u00ebse \u00e7mimi i sh\u00ebrbimit i p\u00ebrgjigjet vlerave q\u00eb klienti mund t\u00eb marr\u00eb nga ky sh\u00ebrbim.<\/p>\n<p>Pas k\u00ebsaj vjen faza e Projektimit t\u00eb Sh\u00ebrbimeve, e cila siguron se sh\u00ebrbimi plot\u00ebson plot\u00ebsisht pritshm\u00ebrit\u00eb e klientit.<\/p>\n<p>Faza e Transformimit t\u00eb Sh\u00ebrbimeve \u00ebsht\u00eb p\u00ebrgjegj\u00ebse p\u00ebr prodhimin dhe realizimin e suksessh\u00ebm t\u00eb sh\u00ebrbimit q\u00eb nevojitet nga klienti. N\u00eb k\u00ebt\u00eb nivel ndodhin testime, kontrolli i cil\u00ebsis\u00eb, implementimi i produktit etj.<\/p>\n<p>Pas k\u00ebsaj vjen Operimi i Sh\u00ebrbimeve, ku b\u00ebhet prodhimi sistematik i sh\u00ebrbimeve, punon sh\u00ebrbimi i mb\u00ebshtetjes p\u00ebr zgjidhjen e problemeve lokale dhe grumbullimi i nj\u00eb baze t\u00eb problemeve t\u00eb zakonshme p\u00ebr p\u00ebrmir\u00ebsimin e m\u00ebtejsh\u00ebm t\u00eb cil\u00ebsis\u00eb s\u00eb sh\u00ebrbimeve t\u00eb ofruara.<\/p>\n<p>Faza p\u00ebrfundimtare \u00ebsht\u00eb P\u00ebrmir\u00ebsimi i vazhduesh\u00ebm i sh\u00ebrbimeve, i cili \u00ebsht\u00eb p\u00ebrgjegj\u00ebs p\u00ebr ndryshimet dhe p\u00ebrmir\u00ebsimet n\u00eb t\u00eb gjitha fazat e prodhimit t\u00eb sh\u00ebrbimit dhe p\u00ebr efikasitetin e pun\u00ebs s\u00eb t\u00eb gjitha proceseve t\u00eb organizat\u00ebs.<\/p>\n<p>K\u00ebto pes\u00eb faza p\u00ebrb\u00ebjn\u00eb skeletin e struktur\u00ebs s\u00eb ciklit t\u00eb jet\u00ebs s\u00eb sh\u00ebrbimit, konceptet ky\u00e7e me t\u00eb cilat mund t\u00eb operohet n\u00eb kontekstin e bibliotek\u00ebs ITIL. <\/p>\n<p>\u00c7do faz\u00eb (dhe, p\u00ebrkat\u00ebsisht, libri) mbulon aspekte t\u00eb ndryshme t\u00eb menaxhimit t\u00eb biznesit. Si shembuj mund t\u00eb p\u00ebrmenden: Menaxhimi i k\u00ebrkes\u00ebs, Menaxhimi i financave n\u00eb sh\u00ebrbimet IT, menaxhimi i furnizimeve dhe shum\u00eb t\u00eb tjera.<\/p>\n<h3>Parimet e p\u00ebrdorimit t\u00eb bibliotek\u00ebs ITIL.<\/h3>\n<p>\nDuke qen\u00eb se ITIL \u00ebsht\u00eb nj\u00eb nga piketat kryesore n\u00eb zbatimin e nj\u00eb qasje si ITSM n\u00eb menaxhimin e biznesit, parimet kryesore t\u00eb p\u00ebrdorimit t\u00eb bibliotek\u00ebs rrjedhin nga filosofia e ITSM. Ideja kryesore e qasjes ITSM \u00ebsht\u00eb zhvendosja e fokusit nga teknologjit\u00eb te sh\u00ebrbimet q\u00eb ofrohen. Qasja ITSM supozon se, n\u00eb vend t\u00eb teknologjive, organizata duhet t\u00eb p\u00ebrqendrohet te klient\u00ebt dhe sh\u00ebrbimet. K\u00ebshtu, biznesi duhet t\u00eb p\u00ebrqendrohet n\u00eb \u00e7far\u00eb mund\u00ebsish dhe rezultatet q\u00eb teknologjit\u00eb mund t'u ofrojn\u00eb klient\u00ebve, cilat jan\u00eb vlerat q\u00eb biznesi mund t\u00eb krijoj\u00eb dhe si mund t\u00eb p\u00ebrmir\u00ebsohet biznesi.<\/p>\n<p>Dhjet\u00eb parime ky\u00e7e, t\u00eb marra nga udh\u00ebzimi \"ITIL Practitioner Guidance\", autor\u00ebt e t\u00eb cilit jan\u00eb Kaimar Karu dhe zhvillues t\u00eb tjer\u00eb t\u00eb bibliotek\u00ebs, jan\u00eb listuar m\u00eb posht\u00eb:<\/p>\n<ul>\n<li>P\u00ebrqendrohuni n\u00eb vlera;<\/li>\n<li>Projektoni p\u00ebr praktik\u00ebn;<\/li>\n<li>Filloni nga aty ku jeni tani;<\/li>\n<li>Prishteni pun\u00ebn holistikisht;<\/li>\n<li>L\u00ebvizni p\u00ebrpara iterativisht;<\/li>\n<li>V\u00ebzhgoni proceset drejtp\u00ebrdrejt;<\/li>\n<li>Jini t\u00eb hapur;<\/li>\n<li>Interagoni;<\/li>\n<li>Parimi kryesor: thjesht\u00ebsia;<\/li>\n<li>Zbatuani k\u00ebto parime n\u00eb praktik\u00eb.<\/li>\n<\/ul>\n<p>\nMund t\u00eb konkludohet se k\u00ebto parime, q\u00eb jan\u00eb ky\u00e7e p\u00ebr ITIL, mund t\u00eb aplikohen n\u00eb nj\u00eb form\u00eb ose nj\u00eb tjet\u00ebr edhe n\u00eb qasje dhe metodologji t\u00eb tjera n\u00eb menaxhimin e biznesit, zhvillimin e produkteve etj. (Lean, agile dhe t\u00eb tjera), q\u00eb konfirmon vet\u00ebm se k\u00ebto parime funksionojn\u00eb. Duke qen\u00eb se biblioteka ITIL p\u00ebrfshin p\u00ebrvoj\u00ebn shum\u00ebvje\u00e7are t\u00eb shum\u00eb organizatave, k\u00ebto parime jan\u00eb b\u00ebr\u00eb themelore p\u00ebr pun\u00ebn efikase t\u00eb biznesit. <\/p>\n<p>Duke k\u00ebto principe jan\u00eb relativisht jo specifike, ata si nj\u00eb instrument kan\u00eb nj\u00eb cil\u00ebsi si fleksibiliteti. Nj\u00eb nga tez\u00ebn kryesore kur punohet me ITIL \u00ebsht\u00eb: \"Adopt and adapt\", q\u00eb do t\u00eb thot\u00eb \"Prano dhe p\u00ebrshtatu\". <\/p>\n<p>Me \"Prano\" kuptohet pranimi i filozofis\u00eb ITIL nga biznesi, duke e zhvendosur fokusin n\u00eb klient\u00ebt dhe sh\u00ebrbimet. Teza \"P\u00ebrshtatu\" n\u00ebnkupton p\u00ebrdorimin e menduar t\u00eb praktikave m\u00eb t\u00eb mira t\u00eb ITIL dhe adaptimin e tyre sipas nevojave t\u00eb biznesit t\u00eb caktuar.<\/p>\n<p>Duke k\u00ebshtu, angazhimi ndaj nj\u00eb qasjeje n\u00eb p\u00ebrputhje me parimet e ITIL, duke p\u00ebrdorur udh\u00ebzimet e bibliotek\u00ebs, mund t\u00eb ndryshoj\u00eb dhe t\u00eb p\u00ebrmir\u00ebsoj\u00eb ndjesh\u00ebm procese t\u00eb ndryshme t\u00eb organizat\u00ebs. <\/p>\n<h3>Pra, p\u00ebrfundimet<\/h3>\n<p>\nITIL aplikon nj\u00eb qasje t\u00eb re ndaj zhvillimit dhe ofrimit t\u00eb sh\u00ebrbimeve n\u00eb fush\u00ebn e IT-s\u00eb, ku p\u00ebrfshihet cikli i jet\u00ebs s\u00eb sh\u00ebrbimeve IT n\u00eb t\u00ebr\u00ebsi. Kjo qasje sistematike n\u00eb menaxhimin e sh\u00ebrbimeve IT lejon biznesin t\u00eb p\u00ebrdor\u00eb n\u00eb m\u00ebnyr\u00ebn m\u00eb t\u00eb mir\u00eb mund\u00ebsit\u00eb q\u00eb ofron biblioteka ITIL: menaxhimi i rreziqeve, zhvillimi i produkteve, p\u00ebrmir\u00ebsimi i marr\u00ebdh\u00ebnieve me klient\u00ebt, optimizimi i kostove, p\u00ebrshpejtimi i proceseve, dhe rritja e numrit t\u00eb sh\u00ebrbimeve, fal\u00eb nj\u00eb zhvillimi t\u00eb mir\u00eb t\u00eb mjedisit IT. <\/p>\n<p>Duke qen\u00eb se kushtet e zhvillimit t\u00eb biznesit po ndryshojn\u00eb vazhdimisht, biblioteka ITIL gjithashtu duhet t\u00eb ndryshoj\u00eb dhe p\u00ebrmir\u00ebsohet, p\u00ebr t\u00eb p\u00ebrmbushur m\u00eb s\u00eb miri t\u00eb gjitha k\u00ebrkesat q\u00eb i paraqet bota moderne. N\u00eb fillim t\u00eb vitit 2019 \u00ebsht\u00eb planifikuar l\u00ebshimi i nj\u00eb versioni t\u00eb ri t\u00eb bibliotek\u00ebs ITIL, dhe aplikimi i udh\u00ebzimeve t\u00eb saj n\u00eb praktik\u00eb do t\u00eb tregoj\u00eb n\u00eb cilin drejtim do t\u00eb zhvillohet biznesi dhe proceset e tij m\u00eb tej.<\/p>\n<h3>Literatura<\/h3>\n<p>\nCartlidge A., Chakravarthy J., Rudd C., Sowerby J.A. Manuali i Kapaciteteve p\u00ebr Mb\u00ebshtetje dhe Analiz\u00eb Operacionale ITIL Intermediate. \u2013 Lond\u00ebr, TSO, 2013. \u2014 179 fq.<br \/>\nKaru K. Udh\u00ebzimi p\u00ebr Praktikuesit e ITIL. \u2014 Lond\u00ebr, TSO, 2016. \u2013 434 fq.<br \/>\n<br \/>Burimi: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/post\/447276\/\">habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u0421\u0442\u0440\u0435\u043c\u0438\u0442\u0435\u043b\u044c\u043d\u044b\u0439 \u0440\u043e\u0441\u0442 \u0437\u043d\u0430\u0447\u0438\u043c\u043e\u0441\u0442\u0438 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u043e\u043d\u043d\u044b\u0445 \u0442\u0435\u0445\u043d\u043e\u043b\u043e\u0433\u0438\u0439 \u0434\u043b\u044f \u0431\u0438\u0437\u043d\u0435\u0441\u0430 \u0442\u0440\u0435\u0431\u0443\u0435\u0442 \u0432\u0441\u0435 \u0431\u043e\u043b\u044c\u0448\u0435 \u0432\u043d\u0438\u043c\u0430\u043d\u0438\u044f \u043a \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0438 \u0438 \u0440\u0435\u0430\u043b\u0438\u0437\u0430\u0446\u0438\u0438 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