{"id":32828,"date":"2019-10-31T21:49:09","date_gmt":"2019-10-31T18:49:09","guid":{"rendered":"https:\/\/prohoster.info\/blog\/detalnyj-obzor-3cx-v16\/"},"modified":"2019-10-31T21:49:09","modified_gmt":"2019-10-31T18:49:09","slug":"detalnyj-obzor-3cx-v16","status":"publish","type":"post","link":"https:\/\/prohoster.info\/sq\/blog\/administrirovanie\/detalnyj-obzor-3cx-v16","title":{"rendered":"Shqyrtim i detajuar i 3CX v16","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"

N\u00eb k\u00ebt\u00eb artikull do t\u00eb b\u00ebjm\u00eb nj\u00eb shqyrtim t\u00eb detajuar t\u00eb mund\u00ebsive 3CX v16<\/a><\/noindex>. Versioni i ri i ATS ofron p\u00ebrmir\u00ebsime t\u00eb ndryshme n\u00eb cil\u00ebsin\u00eb e sh\u00ebrbimit p\u00ebr klient\u00ebt dhe rritjen e produktivitetit t\u00eb punonj\u00ebsve. Po ashtu, puna e inxhinierit sistemor q\u00eb e menaxhon sistemin \u00ebsht\u00eb b\u00ebr\u00eb m\u00eb e leht\u00eb.<\/p>\n

N\u00eb v16 kemi zgjeruar mund\u00ebsit\u00eb e bashk\u00ebpunimit. Tani sistemi lejon komunikimin jo vet\u00ebm midis punonj\u00ebsve, por edhe me klient\u00ebt dhe porosit\u00eb tuaja. Nj\u00eb nd\u00ebrfaqe e re e qendr\u00ebs kontaktuese \u00ebsht\u00eb shtuar n\u00eb qendr\u00ebn e thirrjeve 3CX. Gjithashtu, \u00ebsht\u00eb zgjeruar integrimi me sistemet CRM, jan\u00eb shtuar mjete t\u00eb reja p\u00ebr monitorimin e cil\u00ebsis\u00eb s\u00eb sh\u00ebrbimit, p\u00ebrfshir\u00eb nj\u00eb panel t\u00eb ri operativ t\u00eb ATS.<\/a><\/noindex><\/p>\n

Qendra kontaktuese e re 3CX<\/h3>\n

\nDuke mbledhjes s\u00eb mendimeve nga m\u00eb shum\u00eb se 170,000 klient\u00eb n\u00eb mbar\u00eb bot\u00ebn, ne zhvilluam nga e para nj\u00eb modul t\u00eb ri t\u00eb qendr\u00ebs s\u00eb thirrjeve, i cili \u00ebsht\u00eb shum\u00eb m\u00eb i fuqish\u00ebm dhe ofron p\u00ebrmir\u00ebsim t\u00eb shkall\u00ebzueshm\u00ebris\u00eb. Nj\u00eb nga risit\u00eb e r\u00ebnd\u00ebsishme \u00ebsht\u00eb ruterimi i thirrjeve sipas kualifikimit t\u00eb operator\u00ebve. Ky lloj ruterimi shihet vet\u00ebm n\u00eb qendrat e thirrjeve t\u00eb specializuara t\u00eb shtrenjta, nd\u00ebrsa 3CX ofron k\u00ebt\u00eb mund\u00ebsi p\u00ebr nj\u00eb pjes\u00eb t\u00eb vog\u00ebl t\u00eb \u00e7mimit t\u00eb zgjidhjeve nga konkurrent\u00ebt. Kjo funkcionalitet \u00ebsht\u00eb n\u00eb dispozicion n\u00eb versionin 3CX Enterprise. Vlen t\u00eb theksohet se ruterimi i thirrjeve sipas kualifikimit \u00ebsht\u00eb vet\u00ebm fillimi i zhvillimit t\u00eb ri t\u00eb qendr\u00ebs s\u00eb thirrjeve 3CX. Mund\u00ebsi t\u00eb reja t\u00eb \"v\u00ebrtet\u00eb\" t\u00eb qendrave t\u00eb thirrjeve do t\u00eb shfaqen n\u00eb p\u00ebrdit\u00ebsimet e ardhshme.<\/p>\n

N\u00eb koh\u00ebn ton\u00eb, bler\u00ebsit shpesh preferojn\u00eb t\u00eb mos telefonojn\u00eb kompanin\u00eb \u2014 \u00ebsht\u00eb m\u00eb e leht\u00eb p\u00ebr ta t\u00eb lidhen me ju p\u00ebrmes nj\u00eb dritareje bisedimi n\u00eb faqe. Duke e marr\u00eb parasysh k\u00ebt\u00eb d\u00ebshir\u00eb t\u00eb klient\u00ebve, ne kemi krijuar nj\u00eb widget t\u00eb ri t\u00eb qendr\u00ebs s\u00eb kontaktit, i cili lejon vizitorin e faqes t\u00eb shkruaj n\u00eb bised\u00eb dhe madje t\u00eb telefonoj\u00eb p\u00ebrmes shfletuesit! Ky \u00ebsht\u00eb pamja \u2014 operator\u00ebt, q\u00eb kan\u00eb filluar bised\u00ebn, mund menj\u00ebher\u00eb t\u00eb kalojn\u00eb n\u00eb komunikim me z\u00eb dhe madje pastaj n\u00eb video. Ky kanal i vazhduesh\u00ebm komunikimi ofron sh\u00ebrbim t\u00eb shk\u00eblqyer \u2014 pa nd\u00ebrprerje t\u00eb komunikimit midis bler\u00ebsit dhe punonj\u00ebsit tuaj.<\/p>\n

\"Shqyrtim
\n
\nWidgeti i komunikacionit p\u00ebr faqen e internetit 3CX Live Chat & Talk<\/a><\/noindex> ofrohet falas me t\u00eb gjitha redaksit\u00eb 3CX (edhe me at\u00eb falas!). Avantazhi i widgetit ton\u00eb krahasuar me sh\u00ebrbimet e ngjashme t\u00eb kompanive t\u00eb jashtme \u00ebsht\u00eb se vizitori i faqes nuk ka nevoj\u00eb t\u00eb telefonoj\u00eb p\u00ebrs\u00ebri nga telefoni i zakonsh\u00ebm \u2014 ai fillon n\u00eb bised\u00eb dhe menj\u00ebher\u00eb vazhdon me z\u00eb. Operator\u00ebt tuaj nuk duhet t\u00eb m\u00ebsojn\u00eb nd\u00ebrfaqen e sh\u00ebrbimeve t\u00eb jashtme, dhe administratori i sistemit nuk duhet t'i mb\u00ebshtes\u00eb ato. P\u00ebr m\u00eb tep\u00ebr, ju kurseni shum\u00eb para n\u00eb pagesat mujore p\u00ebr sh\u00ebrbimet e jashtme t\u00eb komunikimit p\u00ebr faqen tuaj.\u00a0<\/p>\n

P\u00ebr t\u00eb lidhur widgetin me faqen instaloni pluginin p\u00ebr WordPress<\/a><\/noindex> dhe shtoni nj\u00eb bllok kodi n\u00eb sajtin tuaj (n\u00ebse saiti nuk \u00ebsht\u00eb n\u00eb WordPress, ndiqni k\u00ebt\u00eb udh\u00ebzim<\/a><\/noindex>). M\u00eb pas, konfiguroni lidhjen me ATS, pamjen e dritares s\u00eb bised\u00ebs dhe tregoni n\u00eb cilat faqe duhet t\u00eb shfaqet widget-i. Operator\u00ebt do t\u00eb marrin mesazhe dhe do t\u2019i p\u00ebrgjigjen vizitor\u00ebve n\u00ebp\u00ebrmjet klientit web 3CX. Vlen t\u00eb p\u00ebrmendet se kjo teknologji \u00ebsht\u00eb n\u00eb faz\u00ebn e beta-testimit dhe funksione t\u00eb reja do t\u00eb shtohen n\u00eb p\u00ebrdit\u00ebsimet e ardhshme.<\/p>\n

N\u00eb 3CX v16 ne gjithashtu p\u00ebrmir\u00ebsuam integimin CRM<\/a><\/noindex>. U shtuan sisteme t\u00eb reja CRM, dhe p\u00ebr CRM-t\u00eb e mb\u00ebshtetura u ofruan regjistrimi i thirrjeve, mund\u00ebsi t\u00eb tjera dhe CRM-dialer\u00eb (num\u00ebrues telefonik\u00eb). Kjo mund\u00ebson integarimin e plot\u00eb t\u00eb telefonis\u00eb n\u00eb nd\u00ebrfaqen e CRM-it. Mb\u00ebshtetja p\u00ebr thirrjet e daljes p\u00ebrmes num\u00ebruesve t\u00eb CRM-s\u00eb \u00ebsht\u00eb aktualisht e disponueshme vet\u00ebm p\u00ebr CRM Salesforce, por do t\u00eb aktivizohet p\u00ebr CRM-t\u00eb e tjera nd\u00ebrsa p\u00ebrmir\u00ebsohet REST API.<\/p>\n

P\u00ebr t\u00eb siguruar nj\u00eb sh\u00ebrbim cil\u00ebsor, \u00ebsht\u00eb e r\u00ebnd\u00ebsishme t\u00eb kuptoni se si sh\u00ebrbehen klient\u00ebt tuaj. N\u00eb v16 \u00ebsht\u00eb b\u00ebr\u00eb nj\u00eb p\u00ebrmir\u00ebsim i r\u00ebnd\u00ebsish\u00ebm p\u00ebr k\u00ebt\u00eb \u2014 nj\u00eb panel i ri operativ p\u00ebr monitorimin e thirrjeve dhe bisedave. P\u00ebr m\u00eb tep\u00ebr, jan\u00eb p\u00ebrmir\u00ebsuar raportet e qendr\u00ebs s\u00eb thirrjeve<\/a><\/noindex> dhe \u00ebsht\u00eb shtuar mund\u00ebsia p\u00ebr arkivimin e regjistrimeve t\u00eb bisedave. Menaxher\u00ebt e qendrave t\u00eb thirrjeve e kan\u00eb k\u00ebrkuar prej koh\u00ebsh k\u00ebt\u00eb funksionalitet!<\/p>\n

Pultin e ri t\u00eb operatorit t\u00eb qendr\u00ebs s\u00eb thirrjeve ofron monitorim t\u00eb leht\u00eb t\u00eb ngjarjeve n\u00eb nj\u00eb dritare t\u00eb ve\u00e7ant\u00eb. Me kalimin e koh\u00ebs, do t\u00eb shtohen m\u00ebnyra t\u00eb reja p\u00ebrpara informacionit, si p.sh. lista e lider\u00ebve (leaderboard) p\u00ebr vler\u00ebsimin e KPI-ve t\u00eb operator\u00ebve.<\/p>\n

\"Shqyrtim
\n
\nRaportet p\u00ebr thirrjet kan\u00eb qen\u00eb pika e dob\u00ebt e 3CX pik\u00ebrisht p\u00ebr shkak t\u00eb arkitektur\u00ebs s\u00eb vjet\u00ebr t\u00eb qendr\u00ebs s\u00eb thirrjeve. Arkitektura e re e sh\u00ebrbimit t\u00eb Radh\u00ebve n\u00eb v16 ka p\u00ebrmir\u00ebsuar ndjesh\u00ebm cil\u00ebsin\u00eb e raporteve. Sigurisht, jan\u00eb korrigjuar shum\u00eb pasakt\u00ebsi dhe gabime q\u00eb jan\u00eb v\u00ebrejtur m\u00eb par\u00eb. T\u00eb dh\u00ebna t\u00eb reja raportesh do t\u00eb jen\u00eb t\u00eb disponueshme n\u00eb p\u00ebrdit\u00ebsimet e ardhshme.<\/p>\n

Regjistrimi i bisedave t\u00eb operator\u00ebve p\u00ebrdoret n\u00eb \u00e7do qend\u00ebr thirrjesh p\u00ebr t\u00eb kontrolluar cil\u00ebsin\u00eb e sh\u00ebrbimit, si dhe, ndonj\u00ebher\u00eb, p\u00ebr k\u00ebrkesat ligjore. N\u00eb v16, ne e kemi p\u00ebrmir\u00ebsuar ndjesh\u00ebm k\u00ebt\u00eb funksion. T\u00eb gjitha t\u00eb dh\u00ebnat mbi regjistrimin e thirrjeve, p\u00ebrfshir\u00eb lidhjen me skedarin audio t\u00eb regjistrimit, tani ruhet n\u00eb baz\u00ebn e t\u00eb dh\u00ebnave. P\u00ebr m\u00eb tep\u00ebr, sistemi njeh (e p\u00ebrkthehet n\u00eb tekst p\u00ebrmes sh\u00ebrbimeve t\u00eb Google) minut\u00ebn e par\u00eb t\u00eb \u00e7do regjistrimi \u2014 tani mund t\u00eb gjeni shpejt bised\u00ebn q\u00eb iu nevojitet me fjal\u00eb ky\u00e7e. Si\u00e7 u tha, regjistrimet e bisedave mund t\u00eb arkivohen n\u00eb ruajtes NAS ose Google Drive<\/a><\/noindex>. Nj\u00eb num\u00ebr i konsideruesh\u00ebm regjistrimesh tani nuk k\u00ebrkon nj\u00eb disk lokal t\u00eb madh. Kjo jo vet\u00ebm q\u00eb lejon p\u00ebrdorimin e hostimit VPS t\u00eb lir\u00eb, por gjithashtu ndihmon n\u00eb p\u00ebrshpejtimin e ruajtjes dhe rikuperimit t\u00eb serverit 3CX.
\n\"Shqyrtim<\/p>\n

UC dhe bashk\u00ebpunimi<\/h3>\n

\nN\u00eb v16 jan\u00eb prezantuar teknologji t\u00eb reja p\u00ebr bashk\u00ebpunimin e punonj\u00ebsve \u2014 nj\u00eb integrim i plot\u00eb me Office 365<\/a><\/noindex>, softfon i integruar dhe integrim CRM p\u00ebr thirrjet dal\u00ebse. Ne gjithashtu p\u00ebrmir\u00ebsuam nd\u00ebrfaqen e klientit n\u00eb ueb, zgjeruam mund\u00ebsit\u00eb e bised\u00ebs korporative dhe videokonferencave.<\/p>\n

\"Shqyrtim
\n
\nSistemi i ri p\u00ebrdor versionin m\u00eb t\u00eb fundit t\u00eb API-s\u00eb Microsoft Office dhe mb\u00ebshtet t\u00eb gjitha abonimet e Office 365, duke filluar nga Business Essentials e lira. \u00cbsht\u00eb implementuar sinkronizimi i p\u00ebrdoruesve t\u00eb Office 365 me 3CX - shtimi apo fshirja e p\u00ebrdoruesve n\u00eb Office 365 krijon dhe fshin numrat p\u00ebrkat\u00ebs shtes\u00eb n\u00eb PBX. K\u00ebshtu funksionon gjithashtu sinkronizimi i kontakteve t\u00eb Office. Dhe sinkronizimi i kalendar\u00ebve lejon t\u00eb vendoset automatikisht statusi i numrit shtes\u00eb 3CX n\u00eb var\u00ebsi t\u00eb statusit tuaj n\u00eb kalendarin Outlook.<\/p>\n

Softfoni n\u00eb shfletuesin WebRTC, i cili ishte i disponuesh\u00ebm n\u00eb v15.5 si beta, tani \u00ebsht\u00eb l\u00ebshuar n\u00eb versionin p\u00ebrfundimtar. P\u00ebrdoruesi 3CX mund t\u00eb telefonoj\u00eb drejtp\u00ebrdrejt nga shfletuesi, pa marr\u00eb parasysh sistemin operativ dhe pa instaluar asnj\u00eb aplikacion lokal. P\u00ebr m\u00eb tep\u00ebr, \u00ebsht\u00eb implementuar integrimi me headset-et Sennheiser - mb\u00ebshtetet funksionimi i butonit t\u00eb p\u00ebrgjigjes n\u00eb thirrje.<\/p>\n

N\u00eb v16, funksionaliteti i bised\u00ebs \u00ebsht\u00eb p\u00ebrmir\u00ebsuar ndjesh\u00ebm. Chat-in korporativ p\u00ebr celular afron aplikacione t\u00eb njohura si WhatsApp. 3CX Chat ka funksionalitete t\u00eb ngjashme dhe funksionon n\u00eb nj\u00eb m\u00ebnyr\u00eb t\u00eb ngjashme - p\u00ebrdoruesit do ta gjejn\u00eb t\u00eb leht\u00eb p\u00ebr ta \u043e\u0441\u0432\u043e\u0438\u0442\u044c. Jan\u00eb shtuar d\u00ebrgesat e skedar\u00ebve, imazheve dhe emoji-ve. S\u00eb shpejti do t\u00eb ket\u00eb p\u00ebrcjellje mesazheve mes p\u00ebrdoruesve dhe arkivim bisedash. Raportet mbi bisedat do t\u00eb jen\u00eb gjithashtu t\u00eb disponueshme - nj\u00eb funksion i r\u00ebnd\u00ebsish\u00ebm p\u00ebr administrator\u00ebt e qendr\u00ebs s\u00eb thirrjeve.\u00a0<\/p>\n

\"Shqyrtim
\n
\nFunksioni q\u00eb ishte n\u00eb klientin 3CX p\u00ebr Windows dhe mungonte n\u00eb klientin n\u00eb web - konfigurimi i indikator\u00ebve BLF nga vet\u00eb p\u00ebrdoruesi. Fal\u00eb k\u00ebtij funksioni, punonj\u00ebsit mund t\u00eb vendosin vet\u00eb indikator\u00ebt BLF pa nevoj\u00ebn e nj\u00eb administrators sistemi. Tani konfigurimi i BLF funksionon edhe n\u00eb klientin n\u00eb web. Gjithashtu, n\u00eb kartel\u00ebn e thirrjes \u00ebsht\u00eb shtuar informacion shtes\u00eb mbi abonentin. N\u00eb nj\u00eb fjal\u00eb, \u00ebsht\u00eb b\u00ebr\u00eb shum\u00eb m\u00eb e leht\u00eb t\u00eb kalosh mes web-softphone, telefonave IP dhe aplikacioneve p\u00ebr Android dhe iOS.<\/p>\n

Konferencat n\u00eb web 3CX WebMeeting<\/h3>\n

\nN\u00ebse ende po shpenzoni para p\u00ebr konferenca t\u00eb drejtp\u00ebrdrejta me Webex ose Zoom, \u00ebsht\u00eb koha t\u00eb kaloni te 3CX! MCU WebMeeting jan\u00eb trasferuar n\u00eb infrastruktur\u00ebn Amazon. Kjo ka siguruar besueshm\u00ebri t\u00eb lart\u00eb, ka optimizuar trafikun, dhe ka ofruar cil\u00ebsi t\u00eb shk\u00eblqyer video dhe audio me nj\u00eb num\u00ebr t\u00eb madh pjes\u00ebmarr\u00ebsish. Po ashtu, tani mund t\u00eb ndani ekranin tuaj pa pasur nevoj\u00eb t\u00eb instaloni nj\u00eb zgjerim p\u00ebr shfletuesin. Nj\u00eb funksion tjet\u00ebr i ri \u2014 tani pjes\u00ebmarr\u00ebsit mund t\u00eb telefonojn\u00eb n\u00eb konferenc\u00ebn WebRTC nga telefonat e zakonsh\u00ebm \u2014 dhe t\u00eb marrin pjes\u00eb me z\u00eb, pa p\u00ebrdorur PC-n\u00eb dhe shfletuesin.<\/p>\n

\"Shqyrtim
\n<\/p>\n

Funksione t\u00eb reja p\u00ebr administrator\u00ebt<\/h3>\n

\nSigurisht, ne nuk e kemi harruar administrat\u00ebn sistemore. Siguria dhe performanca e sistemit t\u00eb telefonat\u00ebs \u00ebsht\u00eb p\u00ebrmir\u00ebsuar ndjesh\u00ebm. Kaq sa ne arrit\u00ebm ta nisim at\u00eb n\u00eb Raspberry Pi<\/a><\/noindex>! Nj\u00eb funksion tjet\u00ebr i interesant nga v16 \u2014 sh\u00ebrbimi i ri \u2014 Menaxheri i instanceve 3CX, i cili lejon administrimin e t\u00eb gjitha sistemeve tuaj t\u00eb telefonat\u00ebs nga nj\u00eb nd\u00ebrfaqe e vetme.<\/p>\n

P\u00ebr kompanit\u00eb e vogla, \u00ebsht\u00eb m\u00eb e p\u00ebrshtatshme t\u00eb vendosni PBX-n\u00eb jo n\u00eb cloud, por lokalmente n\u00eb nj\u00eb pajisje standarde Raspberry Pi 3B+, e cila kushton rreth 50 $. P\u00ebr ta arritur k\u00ebt\u00eb, ne kemi reduktuar ndjesh\u00ebm k\u00ebrkesat p\u00ebr procesorin dhe kujtes\u00ebn, dhe kemi lan\u00e7uar v16 n\u00eb pajisjet ARM m\u00eb pak k\u00ebrkuese t\u00eb Raspberry dhe n\u00eb VPS-t\u00eb m\u00eb t\u00eb lira.<\/p>\n

\"Shqyrtim
\n
\nMenaxheri i instancave 3CX lejon menaxhimin n\u00eb m\u00ebnyr\u00eb qendrore t\u00eb t\u00eb gjitha instancave t\u00eb instaluara t\u00eb PBX. Kjo \u00ebsht\u00eb nj\u00eb zgjidhje e shk\u00eblqyer p\u00ebr integrator\u00ebt \u2014 partner\u00ebt 3CX dhe klient\u00ebt e m\u00ebdhenj. Mund t\u00eb instaloni p\u00ebrdit\u00ebsime nj\u00ebher\u00ebsh n\u00eb t\u00eb gjitha sistemet, t\u00eb monitoroni statusin e sh\u00ebrbimeve, t\u00eb kontrolloni gabimet, si p.sh. munges\u00ebn e hap\u00ebsir\u00ebs n\u00eb disk. N\u00eb p\u00ebrdit\u00ebsimet e ardhshme do t\u00eb ket\u00eb menaxhim t\u00eb SIP trunk-\u00ebve dhe pajisjeve t\u00eb lidhura p\u00ebrmes sh\u00ebrbimit 3CX SBC, monitorim t\u00eb ngjarjeve t\u00eb siguris\u00eb dhe testim t\u00eb larg\u00ebt t\u00eb cil\u00ebsis\u00eb s\u00eb trafikut VoIP.<\/p>\n

Ne jemi vazhdimisht n\u00eb pun\u00eb p\u00ebr teknologjit\u00eb e siguris\u00eb n\u00eb komunikimin korporativ. 3CX v16 sjell nj\u00eb funksion t\u00eb ri mbrojtjeje \u2014 nj\u00eb list\u00eb globale t\u00eb IP-ve t\u00eb dyshimta, t\u00eb grumbulluara nga t\u00eb gjitha sistemet 3CX t\u00eb instaluara n\u00eb bot\u00eb. Kjo list\u00eb kontrollohet (shk\u00eblqejn\u00eb IP-t\u00eb q\u00eb bllokohen vazhdimisht) dhe kthehet mbrapsht n\u00eb t\u00eb gjitha serverat 3CX, duke p\u00ebrfshir\u00eb sistemin tuaj. K\u00ebshtu realizohet nj\u00eb mbrojtje efektive n\u00eb re ndaj haker\u00ebve. Sigurisht, t\u00eb gjitha komponent\u00ebt open-source t\u00eb 3CX jan\u00eb p\u00ebrdit\u00ebsuar n\u00eb versionet m\u00eb t\u00eb fundit. Ju lutemi vini re se p\u00ebrdorimi i sistemeve t\u00eb vjetra me versione t\u00eb vjetra t\u00eb komponent\u00ebve \u2014 bazave t\u00eb t\u00eb dh\u00ebnave, server\u00ebve t\u00eb uebit etj., rrit ndjesh\u00ebm rreziqet e dep\u00ebrtimit. P\u00ebr m\u00eb tep\u00ebr, tani mund t\u00eb kufizoni aksesin n\u00eb nd\u00ebrfaqen 3CX sipas IP-ve.<\/p>\n

Nd\u00ebr mund\u00ebsit\u00eb e tjera p\u00ebr administrator\u00ebt, p\u00ebrmendim statistik\u00ebn e protokollit RTCP, e cila ndihmon n\u00eb identifikimin e problemeve me cil\u00ebsin\u00eb e lidhjes; kopjimi i numrit dyt\u00ebsor \u2014 tani mund t\u00eb krijohet si nj\u00eb kopje e nj\u00eb numri ekzistues, duke ndryshuar vet\u00ebm parametrat kryesor\u00eb. E gjith\u00eb nd\u00ebrfaqja e 3CX \u00ebsht\u00eb p\u00ebrkthyer p\u00ebr redaktim \"me nj\u00eb klik\", dhe rendi i indikator\u00ebve BLF tani mund t\u00eb ndryshohet duke i t\u00ebrhequr me mouse.<\/p>\n

Licencat dhe \u00e7mimet<\/h3>\n

\nPavar\u00ebsisht nga \u00e7mimet tashm\u00eb mjaft t\u00eb arsyeshme, ne i kemi rishikuar ato n\u00eb drejtim t\u00eb uljes. Edicioni 3CX Standard ka zbritur me 40% (nd\u00ebrsa versioni falas \u00ebsht\u00eb zgjeruar deri n\u00eb 8 thirrje t\u00eb nj\u00ebkohshme). Disa \u00ebsht\u00eb nd\u00ebrruar grupi i mund\u00ebsive<\/a><\/noindex>, n\u00eb dispozit\u00eb n\u00eb edicione t\u00eb ndryshme. Jan\u00eb shtuar gjithashtu madh\u00ebsi nd\u00ebrmjet\u00ebse licencash, t\u00eb cilat do t'ju lejojn\u00eb t\u00eb zgjidhni kapacitetin m\u00eb optimal p\u00ebr ATS-n\u00eb e organizat\u00ebs tuaj t\u00eb caktuar.<\/p>\n

Dimensionet shtes\u00eb t\u00eb licencave do t'i lejojn\u00eb klientit t\u00eb mos blejn\u00eb nj\u00eb licenc\u00eb m\u00eb t\u00eb madhe vet\u00ebm sepse nuk ka nj\u00eb nd\u00ebrmjet\u00ebse m\u00eb t\u00eb p\u00ebrshtatshme. Vlen t\u00eb theksohet se licencat nd\u00ebrmjet\u00ebse ofrohen vet\u00ebm si vjetore. Po ashtu, k\u00ebto licenca mund t\u00eb zgjaten n\u00eb \u00e7do koh\u00eb pa nj\u00eb \"penalizim\" t\u00eb till\u00eb \u2014 paguhet vet\u00ebm ndryshimi real midis kapacitetit.<\/p>\n

Edisioni 3CX Standard tani \u00ebsht\u00eb shum\u00eb m\u00eb i p\u00ebrshtatsh\u00ebm p\u00ebr kompanit\u00eb e vogla q\u00eb nuk kan\u00eb nevoj\u00eb p\u00ebr Radh\u00ebt e thirrjeve, raporte dhe regjistrime bisedash. K\u00ebto kompani do t\u00eb paguajn\u00eb minimumin p\u00ebr PBX; gjithashtu, Standard me 8 thirrje t\u00eb nj\u00ebkohshme tani \u00ebsht\u00eb falas p\u00ebr gjithnj\u00eb. Mos harroni se PBX-t\u00eb e instaluara t\u00eb edicionit Standard me \u00e7el\u00ebs komercial automatikisht do t\u00eb kalojn\u00eb n\u00eb Pro gjat\u00eb p\u00ebrdit\u00ebsimit n\u00eb versionin 16. N\u00ebse nuk jeni t\u00eb k\u00ebnaqur me k\u00ebt\u00eb kalim, shmangni p\u00ebrdit\u00ebsimin n\u00eb v16.<\/p>\n

Karakteristikat e editores Pro mbeten t\u00eb nj\u00ebjta. P\u00ebr licenca t\u00eb vogla dhe t\u00eb mesme, \u00e7mimi \u00ebsht\u00eb ulur me 20%! Nj\u00eb p\u00ebrmir\u00ebsim i r\u00ebnd\u00ebsish\u00ebm \u2014 tani, kur merrni nj\u00eb licenc\u00eb t\u00eb re (\u00e7el\u00ebs) nga faqja 3CX, ajo do t\u00eb funksionoj\u00eb si nj\u00eb edicion Pro p\u00ebr 40 dit\u00ebt e para. Kapacitetin e licenc\u00ebs e p\u00ebrcaktoni vet\u00eb! Kjo i lejon klientit dhe partnerit t\u00eb testojn\u00eb plot\u00ebsisht t\u00eb gjitha mund\u00ebsit\u00eb e PBX-it. Kujtojm\u00eb se, krahasuar me edicionin Standard, edicioni Pro shton Radh\u00ebt e thirrjeve, raporte, regjistrimin e bisedave, integrimin me Office 365 dhe CRM t\u00eb tjera.<\/p>\n

N\u00eb edicionin Enterprise, vazhdojm\u00eb t\u00eb shtojm\u00eb mund\u00ebsi, p\u00ebr t\u00eb cilat m\u00eb par\u00eb kompanit\u00eb duhej t\u00eb paguanin shum\u00eb m\u00eb tep\u00ebr. P\u00ebr shembull, kemi shtuar nj\u00eb opsion q\u00eb ndalon punonj\u00ebsin t\u00eb \u00e7aktivizoj\u00eb regjistrimin e bised\u00ebs. Opsioni i ardhsh\u00ebm i k\u00ebrkuar prej koh\u00ebsh \u2014 drejtimi i thirrjeve n\u00eb Radh\u00eb sipas kualifikimit t\u00eb operatorit. Kujtojm\u00eb se vet\u00ebm n\u00eb 3CX Enterprise mb\u00ebshtetet klasteri i brendsh\u00ebm i telefonis\u00eb me q\u00ebndrueshm\u00ebri t\u00eb integruar.
\n\"Shqyrtim\u00a0
\nN\u00ebse flasim p\u00ebr koston totale t\u00eb pron\u00ebsis\u00eb s\u00eb 3CX, \u2014 abonim vjetor<\/a><\/noindex> tani \u00ebsht\u00eb m\u00eb i favorsh\u00ebm i p\u00ebrhersh\u00ebm<\/a><\/noindex>, ve\u00e7an\u00ebrisht n\u00ebse e merrni p\u00ebr 3 vjet. Licenca e p\u00ebrhershme ka koston si 3 licenca vjetore, por p\u00ebr k\u00ebt\u00eb licenc\u00eb do t'ju nevojitet gjithashtu abonim opsional p\u00ebr p\u00ebrdit\u00ebsime<\/a><\/noindex> p\u00ebr 2 vjet (viti i par\u00eb \u00ebsht\u00eb i p\u00ebrfshir\u00eb n\u00eb kostot e licenc\u00ebs s\u00eb p\u00ebrhershme). Kjo \u00ebsht\u00eb e r\u00ebnd\u00ebsishme - licencat p\u00ebr 4 dhe 8 thirrje t\u00eb papara tani jan\u00eb t\u00eb disponueshme vet\u00ebm si licenca vjetore.<\/p>\n

D\u00ebshirojm\u00eb t\u00eb theksojm\u00eb se abonimi p\u00ebr p\u00ebrdit\u00ebsime (n\u00eb dispozit\u00eb vet\u00ebm p\u00ebr licencat e p\u00ebrhershme) ia vlen parat\u00eb! Madje edhe blerja e thjesht\u00eb e certifikatave SSL dhe sh\u00ebrbimeve t\u00eb DNS-it t\u00eb besuesh\u00ebm do t\u00eb jet\u00eb m\u00eb e shtrenjt\u00eb dhe m\u00eb e komplikuar p\u00ebr t'u konfiguruar sesa rinovimi i abonimit. P\u00ebrve\u00e7 k\u00ebsaj, abonimi siguron instalimin e p\u00ebrdit\u00ebsimeve m\u00eb t\u00eb fundit t\u00eb siguris\u00eb, t\u00eb reja firmuer\u00ebve p\u00ebr telefonat IP<\/a><\/noindex>, sh\u00ebrbimi i konferencave n\u00eb internet 3CX WebMeeting<\/a><\/noindex> dhe t\u00eb drejt\u00ebn p\u00ebr t\u00eb p\u00ebrdorur aplikacionet p\u00ebr smartphone (thjesht, aplikacionet e rinovuara mund t\u00eb ndalojn\u00eb s\u00eb funksionuari me serverin e vjet\u00ebr t\u00eb PBX-it).<\/p>\n

S\u00eb shpejti do t\u00eb lansojm\u00eb v16 Update 1, e cila do t\u00eb p\u00ebrmbaj\u00eb nj\u00eb mjedis t\u00eb p\u00ebrdit\u00ebsuar p\u00ebr zhvillimin e aplikacioneve t\u00eb z\u00ebrit 3CX Call Flow Designer<\/a><\/noindex>, q\u00eb gjeneron skripta n\u00eb C#. P\u00ebr m\u00eb tep\u00ebr, do t\u00eb ket\u00eb p\u00ebrmir\u00ebsime t\u00eb chat-it dhe mb\u00ebshtetje p\u00ebr databaza SQL p\u00ebr marrjen e informacionit rreth kontakteve p\u00ebrmes k\u00ebrkesave REST.<\/p>\n

Update 2 i v16 do t\u00eb p\u00ebrfshij\u00eb nj\u00eb version t\u00eb ri 3CX Session Border Controller<\/a><\/noindex> me monitorim t\u00eb centralizuar t\u00eb pajisjeve t\u00eb larg\u00ebta (telefonave IP) nga konsola menaxhuese 3CX (deri n\u00eb 100 telefona p\u00ebr nj\u00eb SBC). Gjithashtu, do t\u00eb vij\u00eb mb\u00ebshtetje p\u00ebr disa teknologji DNS p\u00ebr konfigurimin e thjesht\u00ebzuar t\u00eb operator\u00ebve VoIP.<\/p>\n

Aft\u00ebsi q\u00eb planifikohen t\u00eb p\u00ebrfshihen n\u00eb p\u00ebrdit\u00ebsimet e ardhshme: konfigurim i thjeshtuar i nj\u00eb klasteri t\u00eb besuesh\u00ebm (n\u00eb edicionin Enterprise), futja e blloqeve t\u00eb numrave DID n\u00eb nd\u00ebrfaqen e serverit, nj\u00eb API i ri REST p\u00ebr automatizimin e telefonatave t\u00eb dal\u00eb dhe nj\u00eb panel i ri monitorimi KPI p\u00ebr operator\u00ebt e qendrave t\u00eb thirrjeve (Leaderboard).<\/p>\n

Kjo \u00ebsht\u00eb nj\u00eb p\u00ebrmbledhje. Shkarko<\/a><\/noindex>, instaloni<\/a><\/noindex>, p\u00ebrdorni!
\n
Burimi: habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"

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Versioni i ri i sistemit t\u00eb telefonis\u00eb ofron p\u00ebrmir\u00ebsime t\u00eb ndryshme n\u00eb cil\u00ebsin\u00eb e sh\u00ebrbimit p\u00ebr klient\u00ebt dhe rritjen e produktivitetit t\u00eb punonj\u00ebsve. Nj\u00ebkoh\u00ebsisht, puna e inxhinierit sistemor q\u00eb menaxhon sistemin \u00ebsht\u00eb b\u00ebr\u00eb m\u00eb e leht\u00eb. N\u00eb v16 kemi zgjeruar mund\u00ebsit\u00eb e bashk\u00ebpunimit. Tani sistemi lejon komunikimin jo vet\u00ebm mes punonj\u00ebsve, por edhe me klient\u00ebt tuaj.","canonical_url":"https:\/\/prohoster.info\/sq\/blog\/administrirovanie\/detalnyj-obzor-3cx-v16","robots":"max-image-preview:large","keywords":"","webmasterTools":{"miscellaneous":""},"schema":null,"og:locale":"sq_AL","og:site_name":"ProHoster | \u041a\u0443\u043f\u0438\u0442\u044c \u043d\u0430\u0434\u0435\u0436\u043d\u044b\u0439 \u0445\u043e\u0441\u0442\u0438\u043d\u0433 \u0434\u043b\u044f \u0441\u0430\u0439\u0442\u043e\u0432 \u0441 \u0437\u0430\u0449\u0438\u0442\u043e\u0439 \u043e\u0442 DDoS, VPS VDS \u0441\u0435\u0440\u0432\u0435\u0440\u044b","og:type":"article","og:title":"\ud83e\udd47\u0414\u0435\u0442\u0430\u043b\u044c\u043d\u044b\u0439 \u043e\u0431\u0437\u043e\u0440 3CX v16 | ProHoster","og:description":"\u0412 \u044d\u0442\u043e\u0439 \u0441\u0442\u0430\u0442\u044c\u0435 \u043c\u044b \u0441\u0434\u0435\u043b\u0430\u0435\u043c \u0434\u0435\u0442\u0430\u043b\u044c\u043d\u044b\u0439 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