{"id":36096,"date":"2019-10-31T22:09:35","date_gmt":"2019-10-31T19:09:35","guid":{"rendered":"https:\/\/prohoster.info\/blog\/virtualnye-telefonnye-sistemy\/"},"modified":"2019-10-31T22:09:35","modified_gmt":"2019-10-31T19:09:35","slug":"virtualnye-telefonnye-sistemy","status":"publish","type":"post","link":"https:\/\/prohoster.info\/sq\/blog\/administrirovanie\/virtualnye-telefonnye-sistemy","title":{"rendered":"Sistemet virtuale telefonike","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p><img decoding=\"async\" alt=\"Sistemet virtuale telefonike\" src=\"\/wp-content\/uploads\/2019\/07\/2f2ef4713ab86382f2dcd57233af4144.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nTermi \u00absistemi virtual i telefonis\u00eb\u00bb, ose \u00absistemi telefonik virtual\u00bb do t\u00eb thot\u00eb se ofruesi merr p\u00ebrsip\u00ebr menaxhimin e vendosjes s\u00eb sistemit telefonik dhe aplikimin e t\u00eb gjitha teknologjive t\u00eb nevojshme p\u00ebr t\u00eb ofruar sh\u00ebrbime komunikimi kompanive. Telefonatat, njoftimet dhe funksione t\u00eb tjera p\u00ebrpunohen n\u00eb serverin e sistemit telefonik, i cili ndodhet n\u00eb lokacionin e ofruesit. P\u00ebr sh\u00ebrbimet e tij, ofruesi d\u00ebrgon nj\u00eb fatur\u00eb \u00e7do muaj, e cila zakonisht p\u00ebrfshin nj\u00eb sasi minutash dhe nj\u00eb s\u00ebr\u00eb funksionesh.<\/p>\n<p>Telefonatat gjithashtu mund t\u00eb paguhen p\u00ebr minut\u00eb. Ka dy p\u00ebrfitime kryesore nga p\u00ebrdorimi i sistemeve virtuale t\u00eb telefonis\u00eb: 1) kompania nuk ka shpenzime paraprake; 2) kompania mund t\u00eb llogarit\u00eb m\u00eb sakt\u00eb dhe t\u00eb buxhetoj\u00eb shpenzimet mujore. Funksionet e avancuara mund t\u00eb paguhen ve\u00e7mas.<\/p>\n<p>Avantazhet e sistemit virtual t\u00eb telefonis\u00eb:<\/p>\n<ul>\n<li>Instalimi. Shpenzimet p\u00ebr instalim jan\u00eb m\u00eb t\u00eb ul\u00ebta se ato t\u00eb sistemeve tradicionale, pasi p\u00ebrve\u00e7 rrjetit lokal dhe vet\u00eb telefonave nuk nevojitet t\u00eb vendosni pajisje t\u00eb tjera.\n<\/li>\n<li>Mirembajtja. Ofruesi p\u00ebrkujdeset dhe mban t\u00eb gjith\u00eb pajisjet n\u00eb kosto t\u00eb tij.\n<\/li>\n<li>Shpenzime t\u00eb ul\u00ebta p\u00ebr komunikim. Zakonisht zgjidhjet virtuale parashikojn\u00eb paketa \u00abminutash t\u00eb lira\u00bb. Ky qasje zvog\u00eblon shpenzimet dhe leht\u00ebson ndjesh\u00ebm buxhetimin.\n<\/li>\n<li>Shpejt\u00ebsia e instalimit. Fisnikisht, ju mjafton t\u00eb vendosni vet\u00ebm aparat\u00ebt telefonik\u00eb.\n<\/li>\n<li>Fleksibiliteti. T\u00eb gjitha numrat telefonik\u00eb mund t\u00eb transferohen, k\u00ebshtu q\u00eb kompania mund t\u00eb ndryshoj\u00eb lirisht zyrat ose t\u00eb p\u00ebrdor\u00eb punonj\u00ebs t\u00eb larg\u00ebt pa ndryshuar numrat. Pasi ju nuk vendosni asnj\u00eb pajisje, kostoja dhe kompleksiteti i zhvendosjes zvog\u00eblohen ndjesh\u00ebm.\n<\/li>\n<\/ul>\n<p>\nDhe tradicionalisht ju ftojm\u00eb t\u00eb njiheni me historit\u00eb e tre kompanive q\u00eb kan\u00eb shfryt\u00ebzuar sistemet virtuale t\u00eb telefonis\u00eb.<br \/>\n<noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><\/p>\n<h2>Gradwell<\/h2>\n<p>\nGradwell ofron sh\u00ebrbime t\u00eb lidhjes n\u00eb internet dhe organizimit t\u00eb telefonis\u00eb p\u00ebr bizneset e vogla dhe t\u00eb mesme n\u00eb Angli. Ata e b\u00ebjn\u00eb k\u00ebt\u00eb me sh\u00ebrbime dhe aplikacione biznesi t\u00eb thjeshta dhe t\u00eb besueshme, duke u orientuar drejt organizatave me deri n\u00eb 25 punonj\u00ebs. Sot, Gradwell \u00ebsht\u00eb ofruesi m\u00eb i madh n\u00eb Angli me nj\u00eb sistem telefoni t\u00eb vetin, p\u00ebr mb\u00ebshtetje t\u00eb cilit \u00ebsht\u00eb angazhuar nj\u00eb ekip i ve\u00e7ant\u00eb zhvilluesish. Kompania ka 65 punonj\u00ebs, ndodhet n\u00eb qytetin Bath dhe \u00ebsht\u00eb themeluar n\u00eb vitin 1998 nga Peter Gradwell. Ai vet\u00eb ishte nj\u00eb nd\u00ebrlidh\u00ebs i vog\u00ebl, dhe nuk mund t\u00eb gjente nj\u00eb sh\u00ebrbim telefoni t\u00eb p\u00ebrshtatsh\u00ebm p\u00ebr ekipin e tij t\u00eb shp\u00ebrndar\u00eb t\u00eb zhvillimit t\u00eb webs dhe hostimit. At\u00ebher\u00eb Peter vendosi ta zhvillonte at\u00eb p\u00ebr veten e tij, e m\u00eb pas e ofroi p\u00ebr klient\u00ebt e tij. <a class=\"wpil_keyword_link\" href=\"https:\/\/prohoster.info\/sq\/\"   title=\"hosting\" data-wpil-keyword-link=\"linked\"  data-wpil-monitor-id=\"2343\">hosting<\/a>-klient\u00ebt nj\u00eb sh\u00ebrbim t\u00eb telefonis\u00eb IP me brez t\u00eb gjer\u00eb me nj\u00eb num\u00ebr biznesi. Si rezultat, kompania u shnd\u00ebrrua n\u00eb ofruesin kryesor t\u00eb telefonis\u00eb n\u00eb vend, dhe sot sh\u00ebrben 20,000 klient\u00eb nga sektori i biznesit t\u00eb vog\u00ebl.<\/p>\n<h4>Problemi<\/h4>\n<p>\nN\u00eb vitin 1998, kur Gradwell filloi p\u00ebr her\u00eb t\u00eb par\u00eb me telefonin\u00eb IP, kjo ishte nj\u00eb sh\u00ebrbim relativisht i ri, dhe shumica e zgjidhjeve ishin ofruar nga kompani nga Shtetet e Bashkuara, p\u00ebrve\u00e7 q\u00eb k\u00ebto zgjidhje ishin krijuar duke u bazuar n\u00eb realitetet e biznesit amerikan. N\u00eb Gradwell kuptuan se kompanit\u00eb angleze kishin nevoj\u00eb p\u00ebr nj\u00eb zgjidhje q\u00eb t\u00eb merrte parasysh karakteristikat lokale, u nevojitej nj\u00eb sh\u00ebrbim mb\u00ebshtetjeje vendas dhe mund\u00ebsia p\u00ebr t\u00eb p\u00ebrshtatur zgjidhjet sipas k\u00ebrkesave t\u00eb tregut britanik. Bizneset e vogla kishin nevoj\u00eb p\u00ebr nj\u00eb sh\u00ebrbim telefoni t\u00eb cil\u00ebsis\u00eb s\u00eb lart\u00eb dhe t\u00eb besuesh\u00ebm, me nj\u00eb sh\u00ebrbim mb\u00ebshtetjeje t\u00eb p\u00ebrgjegjsh\u00ebm dhe specialist\u00eb q\u00eb mund t\u00eb ofronin ndihm\u00eb p\u00ebrmes telefonit.<\/p>\n<h4>Zgjidhja<\/h4>\n<p>\nKompania se\u00e7i zgjidhjen ITCenter Voicis Core, e cila s\u00eb bashku me p\u00ebrvoj\u00ebn e Gradwell n\u00eb zhvillimin e uebit, programin Asterisk me burim t\u00eb hapur dhe zgjidhjen Telesswitch p\u00ebr t'u lidhur me rrjetin BT krijoi nj\u00eb sh\u00ebrbim t\u00eb besuesh\u00ebm dhe efikas. Telefonat ishin nj\u00eb komponent kritik. Punonj\u00ebsit e kompanive t\u00eb vogla d\u00ebshironin q\u00eb telefoni t\u00eb dukej dhe t\u00eb ndihej si nj\u00eb telefon, sidomos n\u00eb at\u00eb koh\u00eb kur zgjidhjet softuerike nuk ishin shum\u00eb t\u00eb besueshme. N\u00eb k\u00ebrkim t\u00eb telefonave cil\u00ebsor\u00eb, Gradwell analizoi kat\u00ebr prodhues dhe zgjodhi telefonat Snom, t\u00eb cil\u00ebt i konsideruan m\u00eb t\u00eb besueshmit dhe q\u00eb ofronin nj\u00eb cil\u00ebsi t\u00eb shk\u00eblqyer t\u00eb z\u00ebrit. Kjo ndodhi 11 vjet m\u00eb par\u00eb. Q\u00eb at\u00ebher\u00eb Gradwell furnizon klient\u00ebt tan\u00eb me telefonat tan\u00eb \u2014 s\u00eb pari Snom 190, pastaj serit\u00eb D3xx dhe D7xx. Disa koh\u00eb m\u00eb par\u00eb, Gradwell kishte n\u00eb portofolin e saj telefonat e gjasht\u00eb prodhuesve, por kjo shpesh ngat\u00ebrrohej me klient\u00ebt, dhe sot ofruesi p\u00ebrdor produktet vet\u00ebm t\u00eb dy kompanive. M\u00eb par\u00eb, Gradwell merrej me provizionimin e telefonave, por me produktet Snom k\u00ebt\u00eb detyr\u00eb e transferuan te distributor\u00ebt, prandaj sot Gradwell mund t\u00eb furnizoj\u00eb telefonat drejtp\u00ebrdrejt n\u00eb vendin e klientit. Kjo redukton afatet e dor\u00ebzimit dhe p\u00ebrmir\u00ebson cil\u00ebsin\u00eb e sh\u00ebrbimit.<\/p>\n<h2>Orange Republika Dominikane <\/h2>\n<p>\nRepublika Dominikane \u00ebsht\u00eb shteti i dyt\u00eb m\u00eb i madh n\u00eb basin Karibik. Sip\u00ebrfaqja e saj \u00ebsht\u00eb m\u00eb shum\u00eb se 48,000 km\u00b2, me nj\u00eb popullsi prej rreth 10 milion njer\u00ebzish, prej t\u00eb cil\u00ebve 1 milion jetojn\u00eb n\u00eb kryeqytet \u2014 Santo Domingo. Sipas volumit t\u00eb ekonomis\u00eb, Dominicana z\u00eb vendin e n\u00ebnt\u00eb n\u00eb Amerik\u00ebn Latine dhe \u00ebsht\u00eb ekonomia m\u00eb e madhe n\u00eb rajonin e Karaibeve dhe Amerik\u00ebs Qendrore. Disa vite m\u00eb par\u00eb, ekonomia e saj dominonte nga bujq\u00ebsia dhe nxjerrja e mineraleve, nd\u00ebrsa sot bazohet kryesisht n\u00eb sh\u00ebrbime. Nj\u00eb shembull i qart\u00eb \u00ebsht\u00eb zhvillimi i sistemeve telekomunikuese dhe infrastruktur\u00ebs s\u00eb transportit. Republika Dominikane \u00ebsht\u00eb gjithashtu m\u00eb e popullarizuara nd\u00ebr turist\u00ebt n\u00eb rajonin e Karaibeve, \u00e7ka stimulon industrin\u00eb turistike. Terreni i ndrysh\u00ebm paraqet sfida p\u00ebr kompanit\u00eb telekomunikuese. N\u00eb territorin e vendit ndodhet maja m\u00eb e lart\u00eb n\u00eb rajon, Piku Duarte, dhe liqeni m\u00eb i madh n\u00eb rajon, Liqeni Enriquillo, i cili ndodhet gjithashtu n\u00eb lart\u00ebsin\u00eb m\u00eb t\u00eb ul\u00ebt mbi nivelin e detit. Mbulimi i celular\u00ebve n\u00eb Dominik\u00eb \u00ebsht\u00eb i mir\u00eb, me kat\u00ebr operator\u00eb dhe rrjeti i kompanis\u00eb Orange mbulon 95% t\u00eb sip\u00ebrfaqes s\u00eb vendit. <\/p>\n<h4>Problemi<\/h4>\n<p>\nOrange kishte nevoj\u00eb p\u00ebr nj\u00eb zgjidhje t\u00eb shkall\u00ebzueshme dhe t\u00eb besueshme bazuar n\u00eb nj\u00eb PBX virtual, e cila do t\u00eb kishte t\u00eb gjitha ve\u00e7orit\u00eb dhe mund\u00ebsit\u00eb q\u00eb ofroheshin n\u00eb tregun e zgjidhjeve me licenc\u00eb, por do t\u00eb ishte m\u00eb e lir\u00eb p\u00ebr zbatim. Orange planifikonte t\u00eb zgjeronte biznesin e saj dhe k\u00ebrkonte m\u00ebnyra p\u00ebr t\u00eb ulur kostot e implementimit dhe deploy-it n\u00eb rajon. <\/p>\n<h4>Zgjidhja<\/h4>\n<p>\nDuke bashk\u00ebpunuar ngusht\u00eb me kompanin\u00eb ITCenter, nj\u00eb integrues sistemi me nj\u00eb portofol t\u00eb suksessh\u00ebm t\u00eb projekteve n\u00eb mbar\u00eb bot\u00ebn, Orange zgjodhi zgjidhjen Voicis Core. Kompania ishte t\u00ebrhequr nga leht\u00ebsia e adaptimit t\u00eb produktit n\u00eb rritjen e baz\u00ebs s\u00eb klient\u00ebve dhe gam\u00ebs s\u00eb gjer\u00eb t\u00eb mund\u00ebsive, t\u00eb cilat nuk i jipnin pas gjykimit funksionalitetit t\u00eb \u00e7do zgjidhjeje me licenc\u00eb bazuar n\u00eb PBX virtual. Kostot ishin kriteri kryesor. Voicis Core nuk k\u00ebrkonte q\u00eb Orange t\u00eb blinte licenca, ishte m\u00eb e lira p\u00ebr instalim dhe mb\u00ebshtetje, p\u00ebr m\u00eb tep\u00ebr mb\u00ebshtetja mund t\u00eb zgjerohej deri n\u00eb nj\u00eb num\u00ebr t\u00eb pakufizuar p\u00ebrdoruesish. Fillimisht, projekti parashikonte instalimin e 1050 telefonave. <noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/post\/439786\/\">Snom 710<\/a><\/noindex> dhe 720, t\u00eb cil\u00ebt jo vet\u00ebm q\u00eb kishin t\u00eb gjitha funksionet e nevojshme, por ishin edhe t\u00eb p\u00ebrshtatsh\u00ebm p\u00ebr deploy t\u00eb \u00e7do shkalle. <\/p>\n<p>Voicis Core i lejon Orange t\u00eb krijoj\u00eb nj\u00eb zgjidhje t\u00eb besueshme dhe t\u00eb shkall\u00ebzueshme q\u00eb bazohet n\u00eb nj\u00eb PBX virtual, leht\u00ebsisht e konfiguroshme, me nj\u00eb platform\u00eb menaxhimi t\u00eb kuptueshme dhe nj\u00eb proces t\u00eb thjesht\u00eb p\u00ebr vendosjen e telefon\u00ebve IP. P\u00ebr m\u00eb tep\u00ebr, pagesa p\u00ebr shtimin e telefon\u00ebve duhej b\u00ebr\u00eb vet\u00ebm kur ishin instaluar, pa p\u00ebrmendur koston m\u00eb t\u00eb ul\u00ebt t\u00eb procedur\u00ebs.<\/p>\n<h2>Oni<\/h2>\n<p>\nONI \u00ebsht\u00eb nj\u00eb ofrues sh\u00ebrbimesh B2B nga Lisboa, i cili ofron zgjidhje si qendra t\u00eb t\u00eb dh\u00ebnave, sh\u00ebrbim cloud, sh\u00ebrbime t\u00eb siguris\u00eb informative dhe integrimin e teknologjive informative dhe telekomunikacionit. Kryesisht, kompania punon me korporata, organizata publike dhe operat\u00ebra nd\u00ebrkomb\u00ebtare telekomunikacionesh, duke ofruar pako standardizuese t\u00eb sh\u00ebrbimeve t\u00eb komunikimit. ONI ka investuar shum\u00eb n\u00eb nj\u00eb infrastruktur\u00eb unike rrjetore, e cila i mund\u00ebsoi kompanis\u00eb t\u00eb lan\u00e7oj\u00eb zgjidhje inovative. N\u00eb vitin 2013, ONI u p\u00ebrfshi nga Grupi Altice. Sot, klient\u00ebt e ONI p\u00ebrfshijn\u00eb kompanit\u00eb m\u00eb t\u00eb m\u00ebdha t\u00eb vendit, duke p\u00ebrfshir\u00eb ANA Aeroportet e Portugalis\u00eb, Turizmi i Portugalis\u00eb, Travel Abreu n\u00eb Portugali, si dhe kompani nd\u00ebrkomb\u00ebtare si Verizon Spanj\u00eb, Verizon Portugali dhe Agjencia Evropiane e Siguris\u00eb Detar.<\/p>\n<h4>Problemi<\/h4>\n<p>\nN\u00eb ONI k\u00ebrkohej nj\u00eb zgjidhje q\u00eb mb\u00ebshteste t\u00eb pakt\u00ebn 30,000 telefona. Kompanis\u00eb i duhej nj\u00eb zgjidhje e bazuar n\u00eb PBX virtual ose UCaaS, p\u00ebr t\u00eb ofruar sh\u00ebrbime p\u00ebr korporatat dhe organizatat publike. K\u00ebrkesat ishin: pagesa sipas rritjes s\u00eb sistemit, menaxhim qendror, mund\u00ebsia p\u00ebr t\u00eb krijuar PBX virtuale multi-klient, nj\u00eb nd\u00ebrfaqe intuitive, kosto t\u00eb ul\u00ebt implementimi, q\u00ebndrueshm\u00ebri dhe shkall\u00ebzim, mb\u00ebshtetje direkte nga prodhuesi, mund\u00ebsia p\u00ebr konfigurim t\u00eb pavarur dhe lidhjen e platformave t\u00eb saj teknike.<\/p>\n<h4>Zgjidhja<\/h4>\n<p>\nONI zgjodhi zgjidhjen ITCenter Voicis Core me telefonat IP Snom IP. Ekipi i ITCenter ka shum\u00eb certifikata dhe \u00e7mime, ata jan\u00eb ekspert\u00eb n\u00eb komunikimet e bashkuara dhe zgjidhjet cloud. Sistemi p\u00ebrfshiu telefonat e seris\u00eb D7xx, telefonat DECT M9 dhe telefonat p\u00ebr komunikim n\u00eb konferenca. Po ashtu u aplikua Snom Vision \u2013 nj\u00eb aplikacion p\u00ebr vendosjen dhe konfigurimin e telefonave IP nga distanca, i cili mund t\u00eb konfiguroj\u00eb dhe menaxhoj\u00eb automatikisht pajisjet SIP.<br \/>\n<br \/>Burimi: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/post\/459580\/\">habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u0422\u0435\u0440\u043c\u0438\u043d \u00ab\u0432\u0438\u0440\u0442\u0443\u0430\u043b\u044c\u043d\u0430\u044f \u0410\u0422\u0421\u00bb, \u0438\u043b\u0438 \u00ab\u0432\u0438\u0440\u0442\u0443\u0430\u043b\u044c\u043d\u0430\u044f \u0442\u0435\u043b\u0435\u0444\u043e\u043d\u043d\u0430\u044f \u0441\u0438\u0441\u0442\u0435\u043c\u0430\u00bb \u043e\u0437\u043d\u0430\u0447\u0430\u0435\u0442, \u0447\u0442\u043e \u043f\u0440\u043e\u0432\u0430\u0439\u0434\u0435\u0440 \u0431\u0435\u0440\u0451\u0442 \u043d\u0430 \u0441\u0435\u0431\u044f 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