{"id":36688,"date":"2019-10-31T22:13:11","date_gmt":"2019-10-31T19:13:11","guid":{"rendered":"https:\/\/prohoster.info\/blog\/bajki-servisnoj-sluzhby-neseryoznyj-post-o-seryoznoj-rabote\/"},"modified":"2019-10-31T22:13:11","modified_gmt":"2019-10-31T19:13:11","slug":"bajki-servisnoj-sluzhby-neseryoznyj-post-o-seryoznoj-rabote","status":"publish","type":"post","link":"https:\/\/prohoster.info\/sq\/blog\/administrirovanie\/bajki-servisnoj-sluzhby-neseryoznyj-post-o-seryoznoj-rabote","title":{"rendered":"Tregime nga sh\u00ebrbimi i mb\u00ebshtetjes. Nj\u00eb postim joformal p\u00ebr nj\u00eb pun\u00eb serioze","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>Inxhinier\u00ebt e sh\u00ebrbimeve jan\u00eb n\u00eb stacionet e karburanteve dhe kosmodromet, n\u00eb kompanit\u00eb IT dhe n\u00eb fabrikat e makinave, n\u00eb VAZ dhe n\u00eb Space X, n\u00eb biznese t\u00eb vogla dhe n\u00eb gjigant\u00ebt nd\u00ebrkomb\u00ebtar\u00eb. Dhe t\u00eb gjith\u00eb, absolutisht t\u00eb gjith\u00eb ata nj\u00ebher\u00eb kan\u00eb d\u00ebgjuar at\u00eb paket\u00eb klasike t\u00eb frazave si \u00ab\u00ebsht\u00eb vet\u00eb\u00bb , \u00abe kam mb\u00ebshtjell\u00eb me izolent dhe punoi, pastaj ndodhi\u00bb, \u00abnuk preka asgj\u00eb\u00bb, \u00absigurisht nuk e ndryshova\u00bb etj. N\u00eb bot\u00ebn ton\u00eb ka shum\u00eb legjenda, mite, komik\u00eb t\u00eb g\u00ebzuar dhe histori t\u00eb trishtueshme. Ne kemi mbledhur m\u00eb t\u00eb mirat, i kemi p\u00ebrkthyer p\u00ebr ju dhe shtuar disa paragrafe mbi at\u00eb q\u00eb \u00ebsht\u00eb m\u00eb e r\u00ebnd\u00ebsishme \u2014 si ta b\u00ebjm\u00eb pun\u00ebn e sh\u00ebrbimit t\u00eb sh\u00ebrbimeve v\u00ebrtet t\u00eb shk\u00eblqyer. N\u00eb p\u00ebrgjith\u00ebsi, n\u00ebn titullin ka arg\u00ebtim, por jo vet\u00ebm p\u00ebr arg\u00ebtim.<\/p>\n<p><noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/hubex\/blog\/461797\/\"><img decoding=\"async\" alt=\"Tregime nga sh\u00ebrbimi i mb\u00ebshtetjes. Nj\u00eb postim joformal p\u00ebr nj\u00eb pun\u00eb serioze\" src=\"\/wp-content\/uploads\/2019\/07\/ffc95aef518949483c32e859e7055950.jpg\" style=\"display:block;margin: 0 auto;\" \/><\/a><\/noindex><br \/>\n<i>Inxhinier\u00ebt e sh\u00ebrbimeve kan\u00eb emrin e tyre \ud83d\ude42<\/i><br \/>\n<noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><\/p>\n<h2>\u00c7far\u00eb nuk duan klient\u00ebt?<\/h2>\n<p>\nN\u00ebse jeni nj\u00eb kompani sh\u00ebrbimi, keni mb\u00ebshtetje teknike, keni inxhinier\u00eb q\u00eb rregullojn\u00eb problemet n\u00eb an\u00ebn e klientit, duhet t\u00eb mendoni fillimisht se si t\u00eb luftoni faktor\u00ebt m\u00eb irritues p\u00ebr klient\u00ebt. Dhe kjo nuk \u00ebsht\u00eb vet\u00ebm nj\u00eb muzik\u00eb energjike q\u00eb klient\u00ebt tuaj d\u00ebgjojn\u00eb nd\u00ebrsa zbulojn\u00eb se telefonata e tyre \u00ebsht\u00eb e r\u00ebnd\u00ebsishme p\u00ebr ju.<\/p>\n<ul>\n<li>Do t\u00eb fillojm\u00eb me nj\u00eb p\u00ebrgjigje t\u00eb gjat\u00eb nga kompania. Jetojm\u00eb n\u00eb epok\u00ebn e teknologjive t\u00eb zhvilluara IVR, chatbot-ve, qendrave t\u00eb thirrjeve me qira dhe m\u00ebnyrave t\u00eb tjera p\u00ebr t\u00eb arg\u00ebtuar klientin n\u00eb ato 30 sekonda q\u00eb i duhen inxhinierit p\u00ebr t\u00eb shqyrtuar hart\u00ebn e klientit telefonues dhe p\u00ebr t'i p\u00ebrgjigjur telefonat\u00ebs. Pa shaka, n\u00eb dit\u00ebt e sotme bota \u00ebsht\u00eb kaq e shpejt\u00eb dhe koh\u00eb ka kaq pak, saq\u00eb gjat\u00eb periudh\u00ebs s\u00eb pritjes p\u00ebr nj\u00eb p\u00ebrgjigje, klienti mund t\u00eb gjej\u00eb faqen dhe \u00e7mimet e konkurrentit dhe t\u00eb filloj\u00eb t\u00eb shkruaj\u00eb atij n\u00eb bised\u00eb \u2014 thjesht sepse \u00ebsht\u00eb m\u00eb e shpejt\u00eb. Mos u b\u00ebni dial up, \u00ebsht\u00eb e tmerrshme. Shkurtoni koh\u00ebn e p\u00ebrgjigjes ndaj k\u00ebrkesave t\u00eb klient\u00ebve p\u00ebr \u00e7do kanal n\u00eb minimum dhe klienti do t\u00eb jet\u00eb i fituar.\n<\/li>\n<li>Pap\u00ebrvoj\u00eb \u00ebsht\u00eb di\u00e7ka q\u00eb nuk duhet t\u00eb ekzistoj\u00eb n\u00eb parim, por ndodh. N\u00ebse inxhinieri juaj nuk di si t\u00eb p\u00ebrballet me detyr\u00ebn, nuk \u00ebsht\u00eb i njohur me pajisjet dhe madje nuk p\u00ebrpiqet t\u00eb lexoj\u00eb udh\u00ebzimin, ky \u00ebsht\u00eb nj\u00eb shenj\u00eb e sigurt se \u00ebsht\u00eb koha ta b\u00ebni at\u00eb jo-inxhinierin tuaj. Or\u00ebt dhe madje minutat e papun\u00ebsis\u00eb s\u00eb pajisjeve t\u00eb klientit jan\u00eb humbje parash, dhe klienti nuk duhet t\u00eb paguaj\u00eb p\u00ebr punonj\u00ebs t\u00eb pap\u00ebrvoj\u00eb t\u00eb sh\u00ebrbimit. Prandaj, hapni nj\u00eb baz\u00eb njohurish, trajnojini punonj\u00ebsit, adaptonei aktivisht ata n\u00eb kushtet e reja t\u00eb pun\u00ebs me klient\u00ebt. Ndryshe, mund t\u00eb p\u00ebrballeni me nj\u00eb paditje lidhur me shkeljen e kushteve t\u00eb kontrat\u00ebs.\n<\/li>\n<li>N\u00eb asnj\u00eb m\u00ebnyr\u00eb nuk duhet ta mashtroni klientin. Jini t\u00eb ndersh\u00ebm n\u00eb lidhje me afatet, cil\u00ebsin\u00eb, pages\u00ebn p\u00ebr pun\u00ebn. Mos u p\u00ebrpiqni t\u00eb fshihni pasojat e situatave t\u00eb papritura ose justifikimeve si \u00abfurnizuesi nuk arriti t\u00eb sjell\u00eb sprajt\u00ebt\u00bb.\u00a0\n<\/li>\n<li>Klienti nuk duron nj\u00eb qasje mekanike \u2014 do t\u00eb ishte m\u00eb e mira n\u00ebse do t\u00eb ishit n\u00eb gjendje t\u00eb tregonit personalizimin n\u00eb 100%: p\u00ebrsh\u00ebndetje me em\u00ebr (CRM), historia e marr\u00ebdh\u00ebnieve (CRM), historia e problemeve dhe incidenteve p\u00ebr objektin ose pajisjen me detaje maksimale (<noindex><a rel=\"nofollow\" href=\"https:\/\/hubex.ru\/\">p\u00ebr k\u00ebt\u00eb ne krijuam platform\u00ebn p\u00ebr menaxhimin e sh\u00ebrbimeve t\u00eb pajisjeve HubEx<\/a><\/noindex>). V\u00ebmendja ndaj klientit dhe ruajtja e vazhdueshme e marr\u00ebdh\u00ebnieve \u00ebsht\u00eb arma m\u00eb e fuqishme kund\u00ebr konkurent\u00ebve tuaj.\n<\/li>\n<li>Pamund\u00ebsia n\u00eb cil\u00ebsin\u00eb e sh\u00ebrbimit \u00ebsht\u00eb nj\u00eb shenj\u00eb problemeve n\u00eb biznes, q\u00eb fillon nga ato me burimet njer\u00ebzore dhe p\u00ebrfundon me ato materiale. Klienti nuk do ta kuptoj\u00eb n\u00ebse her\u00ebn e par\u00eb e b\u00ebjn\u00eb brenda gjysm\u00eb ore me cil\u00ebsi t\u00eb lart\u00eb, nd\u00ebrsa her\u00ebt e tjera vjen nj\u00eb praktikant dhe kalon nj\u00eb dit\u00eb duke mos e p\u00ebrfunduar asgj\u00eb. Nj\u00eb gabim tjet\u00ebr: t'i jepni statusin e klientit VIP, t\u00eb ofroni sh\u00ebrbim prioritar, e pastaj ta ulni at\u00eb n\u00eb statusin e klientit t\u00eb zakonsh\u00ebm. Mbani mend: statusi VIP, i ofruar falas, duhet t\u00eb mbetet i till\u00eb gjat\u00eb gjith\u00eb jet\u00ebs s\u00eb klientit n\u00eb kompanin\u00eb tuaj. Nuk jeni t\u00eb gatsh\u00ebm p\u00ebr k\u00ebt\u00eb? Mir\u00eb, mos u shp\u00ebrndani me statuset dhe b\u00ebni sh\u00ebrbimin prioritar me pages\u00eb. T\u00eb pakt\u00ebn, \u00ebsht\u00eb e ndershme.\n<\/li>\n<li>Klienti nuk duron mosbesimin ndaj vetes dhe punonj\u00ebsve t\u00eb tij. N\u00ebse ai ju informon p\u00ebr nj\u00eb incident, dhe merr p\u00ebrgjigje \u00abKjo nuk mund t\u00eb jet\u00eb!\u00bb, duket shum\u00eb keq \u2014 n\u00eb fakt po e pranon at\u00eb si budalla. N\u00ebse e vler\u00ebsoni p\u00ebrvoj\u00ebn tuaj dhe mbani mark\u00ebn, jeni t\u00eb sigurt n\u00eb t\u00eb drejt\u00ebn tuaj, dilni \/ lidheni nga larg dhe provoni n\u00eb m\u00ebnyr\u00eb t\u00eb sakt\u00eb dhe praktike. Po ndoshta me t\u00eb v\u00ebrtet\u00eb stacioni i karburanteve automatik nuk l\u00ebvron si\u00e7 duhet, jo p\u00ebr shkak t\u00eb konfigurimeve tuaja, por p\u00ebr shkak t\u00eb talentit inxhinierik \/ haker t\u00eb furnizuesit?\n<\/li>\n<\/ul>\n<p><\/p>\n<h2>T\u00eb gjitha ngjarjet nuk jan\u00eb t\u00eb imagjinuara, \u00e7do rast\u00ebsi nuk \u00ebsht\u00eb rast\u00ebsore<\/h2>\n<p>\nNatyrisht, q\u00eb lista e situatave m\u00eb t\u00eb pad\u00ebshiruara nga klient\u00ebt nuk ka lindur rast\u00ebsisht \u2014 pak\u00ebnaq\u00ebsia \u00ebsht\u00eb krijuar n\u00eb kompani t\u00eb ndryshme nga hera n\u00eb her\u00eb, sepse ka probleme sistemike dhe ato gjenden n\u00eb t\u00eb gjith\u00eb bot\u00ebn. Nuk \u00ebsht\u00eb rast\u00ebsi q\u00eb ekipi yn\u00eb e p\u00ebrmendi <noindex><a rel=\"nofollow\" href=\"https:\/\/hubex.ru\/\">HubEx<\/a><\/noindex>, p\u00ebr t\u00eb b\u00ebr\u00eb sh\u00ebrbimin e pajisjeve t\u00eb leht\u00eb dhe t\u00eb qart\u00eb. K\u00ebtu \u00ebsht\u00eb ajo q\u00eb thot\u00eb nj\u00eb (!) punonj\u00ebs, i cili kaloi te ne nga sh\u00ebrbimi i mir\u00ebmbajtjes.\u00a0<br \/>\n\u00a0<\/p>\n<blockquote><p><img decoding=\"async\" alt=\"Tregime nga sh\u00ebrbimi i mb\u00ebshtetjes. Nj\u00eb postim joformal p\u00ebr nj\u00eb pun\u00eb serioze\" src=\"\/wp-content\/uploads\/2019\/07\/a6e6cf9bc38b0aff368a89f211c7f33a.jpg\" style=\"display:block;margin: 0 auto;\" \/>M\u00eb \u00ebsht\u00eb dh\u00ebn\u00eb e drejta t\u00eb punoj n\u00eb nj\u00eb kompani ku nuk kishte nj\u00eb sh\u00ebrbim t\u00eb organizuar, dhe ishte d\u00ebshmitar i problemeve t\u00eb dukshme.<br \/>\n\u00a0<\/p>\n<ol>\n<li>P\u00ebr t\u00eb mbyllur nj\u00eb k\u00ebrkes\u00eb, specialist\u00ebt e sh\u00ebrbimit nevojitej t\u00eb q\u00ebndronin n\u00eb telefon deri n\u00eb 45 minuta, \u00e7ka shkaktonte ndalje t\u00eb punonj\u00ebsve, duke ulur operativitetin n\u00eb p\u00ebrfundimin e k\u00ebrkesave dhe si pasoj\u00eb nj\u00eb SLA t\u00eb ul\u00ebt dhe humbje t\u00eb t\u00eb ardhurave.\n<\/li>\n<li>Nj\u00eb k\u00ebrkes\u00eb nga nj\u00eb gabim i dispe\u00e7erit mund t\u00eb ishte caktuar p\u00ebr nj\u00eb specialist sh\u00ebrbimi nga nj\u00eb rajon tjet\u00ebr, n\u00eb nj\u00eb stacion karburanti me num\u00ebr t\u00eb ngjash\u00ebm, duke rezultuar n\u00eb nj\u00eb dalje t\u00eb kot\u00eb.\n<\/li>\n<li>Nj\u00eb k\u00ebrkes\u00eb mund t\u00eb ishte caktuar p\u00ebr nj\u00eb ekzekutor t\u00eb gabuar, duke rezultuar n\u00eb humbje t\u00eb koh\u00ebs p\u00ebr p\u00ebrfundimin e k\u00ebrkes\u00ebs dhe si pasoj\u00eb nd\u00ebshkime nga klienti.\n<\/li>\n<li>\u00a0Konteksti me stacionin e karburantit b\u00ebhej p\u00ebrmes dispe\u00e7eris\u00eb, duke rritur k\u00ebshtu kostot p\u00ebr sh\u00ebrbimet e k\u00ebtij dispe\u00e7erie.\n<\/li>\n<li>Ishte e pamundur t\u00eb vler\u00ebsohej ngarkesa reale e ekzekutor\u00ebve dhe si pasoj\u00eb kishte mbi-stafim.\n<\/li>\n<li>K\u00ebrkesat mund t\u00eb \"humbnin\". Nj\u00eb k\u00ebrkes\u00eb caktohej p\u00ebr nj\u00eb ekzekutor, dhe ai e haronte, duke rezultuar ose n\u00eb humbje t\u00eb t\u00eb ardhurave ose nd\u00ebshkime p\u00ebr vones\u00eb n\u00eb p\u00ebrmbushjen e k\u00ebrkes\u00ebs.\n<\/li>\n<li>Humbja e flet\u00ebve t\u00eb sh\u00ebrbimit p\u00ebr k\u00ebrkesat e p\u00ebrmbushura. Specialist\u00ebt e sh\u00ebrbimit gjat\u00eb kryerjes s\u00eb k\u00ebrkes\u00ebs mund t\u00eb mos e \u00e7onin flet\u00ebn e sh\u00ebrbimit n\u00eb zyr\u00eb, ta humbnin at\u00eb, duke rezultuar n\u00eb pamund\u00ebsi p\u00ebr t\u00eb faturuar pun\u00ebt te klienti dhe humbje t\u00eb t\u00eb ardhurave.<\/li>\n<\/ol>\n<\/blockquote>\n<p>\nSi\u00e7 e shihni, ky \u00ebsht\u00eb p\u00ebrvoja e nj\u00eb personi, por sa pasojash banale dhe t\u00eb dhimbshme ka p\u00ebr humbjen e fitimeve. Megjithat\u00eb, biznesi pa automatizimin e duhur t\u00eb proceseve t\u00eb sh\u00ebrbimit t\u00eb pajisjeve (si p\u00ebr klient\u00ebt e jasht\u00ebm ashtu edhe p\u00ebr ata t\u00eb brendsh\u00ebm) \u00ebsht\u00eb i destinuar p\u00ebr humbje t\u00eb caktuara.<\/p>\n<h2>Kur dikush qesh me problemin, at\u00ebher\u00eb ai ekziston\u00a0<\/h2>\n<p><\/p>\n<h4>Komik 1. Imazh i thjesht\u00eb, kuptim i thell\u00eb<\/h4>\n<p>\n<img decoding=\"async\" alt=\"Tregime nga sh\u00ebrbimi i mb\u00ebshtetjes. Nj\u00eb postim joformal p\u00ebr nj\u00eb pun\u00eb serioze\" src=\"\/wp-content\/uploads\/2019\/07\/fd76c2946b9182e1b6c9c01c66d95d33.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<i>\u2014 Hallo, mb\u00ebshtetje teknike\u2026<br \/>\n\u2014 \u00c7'\u00ebsht\u00eb e v\u00ebrteta, fikni at\u00eb, derdhni nj\u00eb filxhan kafe dhe mund t\u00eb rikontaktoni\u2026<br \/>\n\u2014 Oskar, ti ndonj\u00ebher\u00eb di di\u00e7ka p\u00ebr kompjuter\u00ebt?<br \/>\n\u2014 Jo.<br \/>\n\u2014 N\u00eb t\u00eb v\u00ebrtet\u00eb duhet t\u00eb t\u00eb shpallim t\u00eb papun\u00eb, por p\u00ebrqindja jote e miratimit nga klient\u00ebt \u00ebsht\u00eb jasht\u00ebzakonisht e lart\u00eb.<\/i><\/p>\n<p>Sigurisht, \u00ebsht\u00eb shum\u00eb keq kur punonj\u00ebsi juaj nuk e njeh mir\u00eb pajisjen. Por asnj\u00ebher\u00eb nuk duhet n\u00ebnvler\u00ebsuar r\u00ebnd\u00ebsia e aft\u00ebsive t\u00eb buta, pra aft\u00ebsit\u00eb e komunikimit \u2014 madje edhe n\u00ebse sh\u00ebrbeni hotele, nj\u00ebsi frigoriferike ose autoqendra. \u00c7do punonj\u00ebs \u00ebsht\u00eb pjes\u00eb e imazhit t\u00eb kompanis\u00eb, dhe sot nuk \u00ebsht\u00eb ajo atmosfer\u00eb konkurruese q\u00eb e b\u00ebn t\u00eb pranueshme t\u00eb jesh nj\u00eb inxhinier i ashp\u00ebr, i cili flet keq p\u00ebr at\u00eb q\u00eb ndihmoi p\u00ebr t\u00eb vendosur tension t\u00eb rritur n\u00eb makin\u00eb, e cila shkaktoi ndalesa n\u00eb qendr\u00ebn e t\u00eb dh\u00ebnave ose ngarkohet pajisje pesha.<\/p>\n<p>Ja lista e aft\u00ebsive baz\u00eb t\u00eb inxhinier\u00ebve t\u00eb sh\u00ebrbimit t\u00eb shekullit XXI.<\/p>\n<ul>\n<li><i>Njohuri t\u00eb gjera mbi produktet dhe biznesin e kompanis\u00eb <\/i>\u2014 pik\u00ebrisht n\u00eb k\u00ebt\u00eb kombinim. Inxhinieri duhet t\u00eb dij\u00eb jo vet\u00ebm pun\u00ebn e tij p\u00ebrm\u00ebndsh\u00ebm, por gjithashtu t\u00eb kuptoj\u00eb se puna e tij, e cila \u00ebsht\u00eb pa dyshim e shk\u00eblqyer, \u00ebsht\u00eb e lidhur me procesin e biznesit, dhe ai vet\u00eb \u00ebsht\u00eb nj\u00eb pjes\u00eb e kompanis\u00eb. Prandaj, p\u00ebrve\u00e7 pun\u00ebs s\u00eb shk\u00eblqyer, duhet t\u00eb ket\u00eb edhe nj\u00eb mb\u00ebshtetje t\u00eb duhur: dokumentacion, regjistrimi i veprimeve, faturimi, dokumentimi i t\u00eb gjitha detajeve t\u00eb pun\u00ebs. Askush nuk e do k\u00ebt\u00eb rutin\u00eb, por \u00ebsht\u00eb themeli i t\u00eb ardhurave t\u00eb kompanis\u00eb. P\u00ebr t\u00eb qen\u00eb e qart\u00eb, versioni mobil <noindex><a rel=\"nofollow\" href=\"https:\/\/hubex.ru\/\">HubEx<\/a><\/noindex> b\u00ebn q\u00eb nj\u00eb pjes\u00eb e rutin\u00ebs t\u00eb automatizohet dhe t\u00eb b\u00ebhet e k\u00ebndshme \u2014 mjafton vet\u00ebm qasja n\u00eb pasaport\u00ebn e pajisjes p\u00ebrmes QR-kodit.\u00a0\n<\/li>\n<li><i>Aft\u00ebsi t\u00eb sigurta n\u00eb zgjidhjen e problemeve <\/i>\u2014 punonj\u00ebsit e lidhur me sh\u00ebrbimin e pajisjeve duhet t\u00eb din\u00eb jo vet\u00ebm ta b\u00ebjn\u00eb mekanizmin funksional, por edhe t\u00eb b\u00ebjn\u00eb q\u00eb problemi t\u00eb mos p\u00ebrs\u00ebritet, t\u00eb p\u00ebrcjellin njohurit\u00eb te punonj\u00ebsit e tjer\u00eb t\u00eb specializuar, t\u00eb shpjegojn\u00eb arsyet dhe pasojat p\u00ebr klientin. Vet\u00ebm k\u00ebshtu problemi mund t\u00eb konsiderohet i zgjidhur.\n<\/li>\n<li><i>Aft\u00ebsia p\u00ebr t'u adaptuar<\/i> \u2014 nj\u00eb karakteristik\u00eb q\u00eb duhet t\u00eb ket\u00eb \u00e7do punonj\u00ebs modern, nga sekretares deri te drejtori. Shpejt ndryshojn\u00eb tipet e pajisjeve, vijn\u00eb p\u00ebrdit\u00ebsime, ndryshojn\u00eb konfigurimet dhe elementet e integrimit \u2014 mjedisi teknologjik \u00ebsht\u00eb m\u00eb dinamik se kurr\u00eb. Prandaj, adaptimi mund t\u00eb arrihet vet\u00ebm p\u00ebrmes nj\u00eb m\u00ebnyre: ndihmes\u00eb n\u00eb form\u00ebn e njohjes fillestare t\u00eb ndonj\u00eb novatori dhe nuancave, si dhe n\u00eb form\u00ebn e krijimit t\u00eb nj\u00eb baze t\u00eb p\u00ebrbashk\u00ebt njohurish (nd\u00ebrsa, platforma HubEx p\u00ebrs\u00ebri mund t\u00eb ndihmoj\u00eb n\u00eb grumbullimin e p\u00ebrvoj\u00ebs n\u00eb m\u00ebnyr\u00eb t\u00eb rregullt. Por do t\u00eb funksionoj\u00eb \u00e7do sistem depozite njohurish, nga Wiki korporative dhe CRM deri n\u00eb hierarkin\u00eb e dosjeve n\u00eb server).\n<\/li>\n<li><i>Aft\u00ebsia p\u00ebr t\u00eb komunikuar n\u00eb nj\u00eb form\u00eb t\u00eb qart\u00eb<\/i> \u2014 inxhinieri duhet t\u00eb reagoj\u00eb me qart\u00ebsi dhe n\u00eb m\u00ebnyr\u00eb profesionale, pa emocione dhe negativitet, p\u00ebr t\u00eb sqaruar se \u00e7far\u00eb ka ndodhur dhe p\u00ebr t\u00eb shpjeguar se si do t\u00eb funksionoj\u00eb. Nj\u00eb person i qet\u00eb gjithashtu ngjall m\u00eb shum\u00eb besim dhe siguri n\u00eb profesionalizmin e tij. Punoni si nj\u00eb mjek i \"Urgjenc\u00ebs\": m\u00eb pak emocione, m\u00eb shum\u00eb veprime dhe veprime t\u00eb sakta. Kjo \u00ebsht\u00eb realisht impresionuese.\u00a0\n<\/li>\n<\/ul>\n<p>\nDhe duke u kthyer te komiku, \u2014 pak empati nuk do t\u00eb ishte aspak e keqe. \u00c7do shaka ka nj\u00eb pjes\u00eb t\u00eb s\u00eb v\u00ebrtet\u00ebs.\u00a0\u00a0<\/p>\n<h4>Komiku 2. Klienti nuk b\u00ebn asgj\u00eb, gjith\u00e7ka ndodh vet\u00eb. Pas \"vet\u00ebs\" fshihet dikush.<\/h4>\n<p>\nMerrni parasysh se klienti gjithmon\u00eb do t\u00eb tentoj\u00eb t\u00eb merret me pajisjet para se t\u00eb ju th\u00ebrras\u00eb. K\u00ebt\u00eb nuk do ta ndihmojn\u00eb as vula n\u00eb trup, as etiketat e sh\u00ebrbimit (si\u00e7 i ngjitin master\u00ebt ato!), as vula e furnizuesit. Thjesht sepse gjithmon\u00eb do t\u00eb gjendet nj\u00eb punonj\u00ebs q\u00eb do t\u00eb thot\u00eb se kupton dhe mund ta b\u00ebj\u00eb shpejt dhe falas. N\u00eb t\u00eb v\u00ebrtet\u00eb, shpesh kjo \u00ebsht\u00eb vet\u00ebm rezultat i komunikimit me Google. Nd\u00ebrkoh\u00eb, me k\u00ebt\u00eb sjellje t\u00eb klient\u00ebve lidhen probleme q\u00eb do t\u00eb duhet t'i zgjidhin inxhinier\u00ebt e sh\u00ebrbimit:<\/p>\n<ul>\n<li>d\u00ebmtimi i nj\u00ebsive dhe moduleve shoq\u00ebruese p\u00ebr shkak t\u00eb moskuptimit t\u00eb lidhjeve teknike;\n<\/li>\n<li>punimi me mjete t\u00eb pap\u00ebrshtatshme (n\u00eb p\u00ebrdorim jan\u00eb g\u00ebrsh\u00ebr\u00eb manikyr, nj\u00eb screwdriver, dhe nj\u00eb thik\u00eb p\u00ebr let\u00ebr \u2014 nj\u00eb pajisje e dob\u00ebt, por shum\u00eb e fort\u00eb);\n<\/li>\n<li>shkelja e nd\u00ebrfaqeve programore \u2014 sidomos kur shkelin butonat sipas logjik\u00ebs s\u00eb softuerit t\u00eb zakonsh\u00ebm;\n<\/li>\n<li>RESETIMI i configurimeve \u2014 pjes\u00ebrisht ose plot\u00ebsisht.\n<\/li>\n<\/ul>\n<p>\nDetyra e inxhinier\u00ebve superheronj \u00ebsht\u00eb jo vet\u00ebm t\u00eb eliminojn\u00eb probleme, por gjithashtu t\u00eb t\u00ebrheqin v\u00ebmendjen p\u00ebr t\u00eb shpjeguar se nd\u00ebrhyrje t\u00eb tilla jan\u00eb jo vet\u00ebm t\u00eb d\u00ebmshme, por gjithashtu paguhen ndryshe.<br \/>\n<img decoding=\"async\" alt=\"Tregime nga sh\u00ebrbimi i mb\u00ebshtetjes. Nj\u00eb postim joformal p\u00ebr nj\u00eb pun\u00eb serioze\" src=\"\/wp-content\/uploads\/2019\/07\/c280895acf141e1a7f23136dd29b84e9.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<i>Do t'i dhuroj babait nj\u00eb or\u00eb mb\u00ebshtetje teknike falas p\u00ebr fest\u00eb<\/p>\n<p><img decoding=\"async\" alt=\"Tregime nga sh\u00ebrbimi i mb\u00ebshtetjes. Nj\u00eb postim joformal p\u00ebr nj\u00eb pun\u00eb serioze\" src=\"\/wp-content\/uploads\/2019\/07\/fdbcceb8e0ff0e4aa997131640d72252.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\nThjesht k\u00ebrko n\u00eb Google. Ata shkojn\u00eb dhe k\u00ebrkojn\u00eb.<\/i><\/p>\n<h4>Komiku 3. Klienti \u00ebsht\u00eb gjithmon\u00eb i drejt\u00eb, klienti gjithmon\u00eb ka frik\u00eb.<\/h4>\n<p>\n<img decoding=\"async\" alt=\"Tregime nga sh\u00ebrbimi i mb\u00ebshtetjes. Nj\u00eb postim joformal p\u00ebr nj\u00eb pun\u00eb serioze\" src=\"\/wp-content\/uploads\/2019\/07\/03b2a0ee684519c7981f9f376be8301e.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<i>Thirri mb\u00ebshtetjes. Ka nj\u00eb bllokim t\u00eb let\u00ebr\u00ebs te v\u00ebllai i Ernestit.<\/i><\/p>\n<p>Ka edhe nj\u00eb situat\u00eb t\u00eb kund\u00ebrt, e cila \u00ebsht\u00eb po aq e shtrenjt\u00eb p\u00ebr kontraktuesin n\u00eb koh\u00eb: klienti frik\u00ebsohet nga \u00e7do detaj dhe regjistron k\u00ebrkes\u00eb p\u00ebr \u00e7do rast, duke u frik\u00ebsuar madje t\u00eb shuaj\u00eb pluhurin nga pajisjet, e jo m\u00eb ta rindez\u00eb ose ta rikonfiguroj\u00eb. Sigurisht, kjo \u00ebsht\u00eb nj\u00eb ngarkes\u00eb p\u00ebr inxhinier\u00ebt, vizita p\u00ebr \u00e7do gj\u00eb, shpenzime p\u00ebr udh\u00ebtime dhe benzin\u00eb, etj. Mund t\u00eb provoni t\u00eb luftoni me dy m\u00ebnyra kryesore:<\/p>\n<ul>\n<li>K\u00ebtu duhet t\u00eb merret parasysh jo vet\u00ebm nd\u00ebrlikimi i problemit, por edhe parametra si distance dhe koha e specialistit (p.sh. k\u00ebshtu funksionojn\u00eb mat\u00ebsit dhe inxhinier\u00ebt e stacioneve t\u00eb karburanteve: ata e shkruajn\u00eb menj\u00ebher\u00eb n\u00eb akt distanc\u00ebn, kostot p\u00ebr kilomet\u00ebr, dhe nj\u00eb tarif\u00eb shtes\u00eb p\u00ebr urgjenc\u00ebn, etj.) \u2014 klienti do t\u00eb mendoj\u00eb pes\u00eb her\u00eb, a do t\u00eb zgjidhet problemi me telefon;\n<\/li>\n<li>Duhet t\u00eb b\u00ebhet nj\u00eb edukim total: t\u00eb p\u00ebrgatiten dhe t\u00eb shp\u00ebrndahen udh\u00ebzime p\u00ebr detajet baz\u00eb, t\u00eb kufizohen p\u00ebrmasat e nd\u00ebrhyrjes s\u00eb pranueshme n\u00eb funksionimin e pajisjeve (p.sh. mund t\u00eb ndryshohet vet\u00eb nj\u00eb llamp\u00eb, por nuk mund t\u00eb nd\u00ebrhyhet p\u00ebr t\u00eb ndryshuar siguresat dhe tabelat).\n<\/li>\n<\/ul>\n<p><\/p>\n<blockquote><p><img decoding=\"async\" alt=\"Tregime nga sh\u00ebrbimi i mb\u00ebshtetjes. Nj\u00eb postim joformal p\u00ebr nj\u00eb pun\u00eb serioze\" src=\"\/wp-content\/uploads\/2019\/07\/28f2c8f72f362ff05654d5d9911f2a44.jpg\" style=\"display:block;margin: 0 auto;\" \/>P\u00ebr fat t\u00eb mir\u00eb, p\u00ebrkraheshim me k\u00ebt\u00eb k\u00ebrkes\u00eb nga punonj\u00ebsit tan\u00eb, e cila citohet fjal\u00eb p\u00ebr fjal\u00eb: \"Dikush ka zhurm\u00ebror UPS, duket sikur po vdes\".\u00a0 <\/p><\/blockquote>\n<p>\u00a0<\/p>\n<h4>Komiku 4. Dituria e fsheht\u00eb duhet t\u00eb b\u00ebhet e dukshme<\/h4>\n<p>\n<img decoding=\"async\" alt=\"Tregime nga sh\u00ebrbimi i mb\u00ebshtetjes. Nj\u00eb postim joformal p\u00ebr nj\u00eb pun\u00eb serioze\" src=\"\/wp-content\/uploads\/2019\/07\/9790d46f8f02de257e80539ee9e10ad1.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<i>Po mundushemi ta heqim k\u00ebt\u00eb supermonstrum, por ai \u00ebsht\u00eb i vetmi q\u00eb e njeh k\u00ebt\u00eb sistem t\u00eb ri IT...<\/i><\/p>\n<p>\u00cbsht\u00eb shk\u00eblqyer kur n\u00eb sh\u00ebrbimin tuaj t\u00eb mb\u00ebshtetjes, t\u00eb mir\u00ebmbajtjes s\u00eb pajisjeve, apo outsourcingut, ka nj\u00eb guru t\u00eb v\u00ebrtet\u00eb \u2014 ai mund t\u00eb kuptoj\u00eb \u00e7do tem\u00eb, t\u00eb eliminoj\u00eb \u00e7do emergjenc\u00eb dhe t\u00eb zgjidh\u00eb incidentin m\u00eb t\u00eb komplikuar. Por nj\u00eb specialist i till\u00eb jo vet\u00ebm q\u00eb ka nj\u00eb kosto t\u00eb lart\u00eb, ai gjithashtu \u00ebsht\u00eb zakonisht shum\u00eb i k\u00ebrkuar n\u00eb tregun e pun\u00ebs \u2014 q\u00eb do t\u00eb thot\u00eb se do t\u00eb tentohen t\u00eb t\u00ebrhiqen n\u00eb \u00e7do m\u00ebnyr\u00eb. Prandaj, detyra e menaxherit \u00ebsht\u00eb jo vet\u00ebm t\u00eb punoj\u00eb p\u00ebr t\u00eb mbajtur k\u00ebta specialist\u00eb, por gjithashtu t\u00eb b\u00ebj\u00eb q\u00eb kompania t\u00eb jet\u00eb relativisht e pavarur nga specialist\u00ebt ky\u00e7. Biznesi nuk duhet t\u00eb bjer\u00eb me largimin e tyre. Prandaj, ka disa k\u00ebshilla efektive:<\/p>\n<ul>\n<li>incentivoni k\u00ebta specialist\u00eb;\n<\/li>\n<li>motivoni ata t\u00eb transferojn\u00eb njohurit\u00eb, dhe t\u00eb tjer\u00ebt \u2014 t\u00eb m\u00ebsojn\u00eb;\n<\/li>\n<li>automatizoni regjistrimin e klient\u00ebve, incidenteve dhe zgjidhjeve t\u00eb tyre \u2014 baza e klient\u00ebve dhe biletave duhet t\u00eb i takoj\u00eb kompanis\u00eb, e jo specialist\u00ebve individual\u00eb.\n<\/li>\n<\/ul>\n<p>\nJedi tuaj duhet t\u00eb jen\u00eb nj\u00eb forc\u00eb e mir\u00ebsis\u00eb dhe t\u00eb mos kalojn\u00eb n\u00eb an\u00ebn e err\u00ebt p\u00ebr ndihma t\u00eb vogla.<\/p>\n<h4>Komiku 5. Shpenzimet duhet t\u00eb jen\u00eb t\u00eb arsyeshme<\/h4>\n<p>\n<img decoding=\"async\" alt=\"Tregime nga sh\u00ebrbimi i mb\u00ebshtetjes. Nj\u00eb postim joformal p\u00ebr nj\u00eb pun\u00eb serioze\" src=\"\/wp-content\/uploads\/2019\/07\/6ab13662f9778616a9cb1ed763655983.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<i>- Ka di\u00e7ka q\u00eb ka d\u00ebshtuar?<br \/>\n- Po, kompjuteri u ndal n\u00eb m\u00ebngjes, un\u00eb thirra mjeshtrin, ai \u00ebsht\u00eb n\u00eb rrug\u00eb.<br \/>\n- A do t\u00eb na kushtoj\u00eb kjo para?<br \/>\n- Jo, ai thot\u00eb se e b\u00ebn k\u00ebt\u00eb falas, ne duhet t\u00eb paguajm\u00eb vet\u00ebm koh\u00ebn e udh\u00ebtimit.<br \/>\n- Shk\u00eblqyer. Nga ku po vjen ai te ne?<br \/>\n- Nga Bangladeshi.<\/i><\/p>\n<p>N\u00ebse nuk e menaxhoni sh\u00ebrbimin, ai nuk \u00ebsht\u00eb i automatizuar, rrezikoni t\u00eb keni shpenzime t\u00eb m\u00ebdha p\u00ebr k\u00ebrkesa t\u00eb pap\u00ebrshtatshme, gabime nga dispe\u00e7eri, blerje pajisjesh t\u00eb panevojshme dhe pjes\u00ebsh rezerv\u00eb. Prandaj p\u00ebrdorni nj\u00eb list\u00eb t\u00eb vog\u00ebl kontrolli p\u00ebr t\u00eb shmangur problemet:<\/p>\n<ul>\n<li>p\u00ebrgatitni lista sh\u00ebrbimi;\n<\/li>\n<li>mbani regjistra n\u00eb sisteme automatizuara;\n<\/li>\n<li>p\u00ebrgatitni karta itinerari dhe kontrolloni l\u00ebvizjen e punonj\u00ebsve gjat\u00eb rrug\u00ebs;\n<\/li>\n<li>mbani nj\u00eb regjist\u00ebr t\u00eb rrept\u00eb t\u00eb pajisjeve t\u00eb sh\u00ebrbyera dhe incidenteve t\u00eb lidhura me to;\n<\/li>\n<li>mbani sa m\u00eb shum\u00eb informacion rreth incidentit, keni nj\u00eb skem\u00eb\/shabllon t\u00eb k\u00ebrkes\u00ebs s\u00eb klientit q\u00eb t\u00eb marr\u00eb parasysh t\u00eb gjith\u00eb parametrat e r\u00ebnd\u00ebsish\u00ebm p\u00ebr ngarkes\u00ebn dhe kostot.\n<\/li>\n<\/ul>\n<p><\/p>\n<h4>Komik 6. Qet\u00ebsi, vet\u00ebm, @#!#$!!, qet\u00ebsi!<\/h4>\n<p>\n<img decoding=\"async\" alt=\"Tregime nga sh\u00ebrbimi i mb\u00ebshtetjes. Nj\u00eb postim joformal p\u00ebr nj\u00eb pun\u00eb serioze\" src=\"\/wp-content\/uploads\/2019\/07\/15794904a6f5498d4638f2fa1bb50796.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<i>N\u00eb dit\u00ebt e sotme, me jog\u00eb nuk mbijetosh, duhet t\u00eb punosh si ndihm\u00ebs n\u00eb mb\u00ebshtetje teknike.<\/i><\/p>\n<p>Ruani nervat! Puna e nj\u00eb inxhinieri sh\u00ebrbimi nga natyra \u00ebsht\u00eb e lidhur me nj\u00eb ngarkes\u00eb psiko-emocionale t\u00eb pabesueshme, stres, aktivitet mendor. Si t\u00eb p\u00ebrballoni k\u00ebto probleme, secili e zgjidh vet\u00eb, por t\u00eb heq\u00ebsh nga vetja nj\u00eb pjes\u00eb t\u00eb rutin\u00ebs dhe gj\u00ebrave t\u00eb nervozuara \u00ebsht\u00eb shum\u00eb e thjesht\u00eb me ndihm\u00ebn e softuerit. Ne si <noindex><a rel=\"nofollow\" href=\"https:\/\/hubex.ru\/\">krijues t\u00eb k\u00ebtij softueri<\/a><\/noindex> deklarojm\u00eb: nuk ka gj\u00ebra t\u00eb par\u00ebnd\u00ebsishme, dhe menaxhimi i gj\u00ebrave t\u00eb vogla \u00ebsht\u00eb \u00e7el\u00ebsi i qet\u00ebsis\u00eb dhe suksesit.<\/p>\n<h4>Komik 7. Askush nuk beson n\u00eb pun\u00ebn e sh\u00ebrbimit<\/h4>\n<p>\n<img decoding=\"async\" alt=\"Tregime nga sh\u00ebrbimi i mb\u00ebshtetjes. Nj\u00eb postim joformal p\u00ebr nj\u00eb pun\u00eb serioze\" src=\"\/wp-content\/uploads\/2019\/07\/93d4813ee3fb10802d8e884cf853dca6.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<i>- Sh\u00ebrbimi? M\u00eb duket se serveri ra.<br \/>\n- Ok, do t\u00eb kujdesem p\u00ebr k\u00ebt\u00eb.<br \/>\nN\u00eb dhom\u00ebn e server\u00ebve:<br \/>\n- Mos bjer, server, ne t\u00eb gjith\u00eb mendojm\u00eb se po e b\u00ebn pun\u00ebn mir\u00eb, t\u00eb gjith\u00eb t\u00eb duan.<\/i><\/p>\n<p>Pik\u00ebrisht k\u00ebshtu e p\u00ebrfytyrojn\u00eb pun\u00ebn e inxhinierit disa p\u00ebrdorues. Sidomos t\u00eb till\u00eb e p\u00ebrjetojn\u00eb ata q\u00eb paguajn\u00eb: kontabilist\u00ebt, menaxher\u00ebt e lart\u00eb, sh\u00ebrbimet tregtare t\u00eb klient\u00ebve tuaj. Ata jan\u00eb t\u00eb gatsh\u00ebm t'ju akuzojn\u00eb p\u00ebr leni, zvarritje t\u00eb koh\u00ebs s\u00eb pun\u00ebs, sh\u00ebrbime shum\u00eb t\u00eb shtrenjta dhe paprofesionaliz\u00ebm, vet\u00ebm p\u00ebr t\u00eb paguar pak m\u00eb pak. Problemi zgjidhet thjesht: \u00ebsht\u00eb qart\u00eb e parashikuar \u00e7mimi dhe p\u00ebrmbajtja e pun\u00ebve, gjith\u00e7ka realizohet n\u00eb p\u00ebrputhje me detyrat teknike, k\u00ebrkesat, aktin ose kontrat\u00ebn. \u00c7do devijim duhet gjithashtu t\u00eb justifikohet dhe t\u00eb regjistrohet n\u00eb dokumente. K\u00ebshtu do t'i shp\u00ebtoni shumic\u00ebs s\u00eb dhimbjeve t\u00eb kok\u00ebs q\u00eb lidhen me llogarit\u00eb.<\/p>\n<blockquote><p><img decoding=\"async\" alt=\"Tregime nga sh\u00ebrbimi i mb\u00ebshtetjes. Nj\u00eb postim joformal p\u00ebr nj\u00eb pun\u00eb serioze\" src=\"\/wp-content\/uploads\/2019\/07\/15f273bbf14b91b4dbaf3c2b1dce4f61.jpg\" style=\"display:block;margin: 0 auto;\" \/>N\u00eb vitin 1995, n\u00eb nj\u00eb kompani nd\u00ebrtimi, u prish nj\u00eb kasafort\u00eb. Kontabilisti i kryeu nj\u00eb specialist p\u00ebr thyerjen e \u00e7el\u00ebsave dhe dyerve t\u00eb kasafortave. Djemi punoi gjysm\u00eb ore, nj\u00eb or\u00eb, nj\u00eb or\u00eb e gjysm\u00eb. Kontabilisti me nervoziz\u00ebm tha:<\/p>\n<p>\u2014 Po flisni si profesionist! Pse punoni kaq gjat\u00eb, nuk do t'i shoh dokumentet sot!<br \/>\n\u2014 Hmmm. A do t\u00eb m\u00eb paguani t\u00eb nj\u00ebjt\u00ebn shum\u00eb n\u00ebse e hap shpejt?<br \/>\n\u2014 Po, gjith\u00e7ka sipas fatur\u00ebs.<br \/>\nPas nj\u00eb minute, kasaforta ishte e hapur, pas 15 minutash \u2014 n\u00eb rregull. Djemi n\u00ebnshkroi dokumentet dhe tha:<br \/>\n\u2014 Shpesh, kur e b\u00ebj pun\u00ebn p\u00ebr tre minuta, m\u00eb refuzojn\u00eb t\u00eb paguajn\u00eb sipas fatur\u00ebs. Sepse nuk \u00ebsht\u00eb koha q\u00eb ka r\u00ebnd\u00ebsi \u2014 \u00ebsht\u00eb puna. M\u00eb duhet t\u00eb imitoj.<\/p><\/blockquote>\n<p><\/p>\n<h4>Komik 8. Klienti gjithmon\u00eb \u00ebsht\u00eb i zem\u00ebruar<\/h4>\n<p>\n<img decoding=\"async\" alt=\"Tregime nga sh\u00ebrbimi i mb\u00ebshtetjes. Nj\u00eb postim joformal p\u00ebr nj\u00eb pun\u00eb serioze\" src=\"\/wp-content\/uploads\/2019\/07\/b4b5027f467f18a3c9cb34473150fc6f.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<i>Sh\u00ebrbimi i dashur! Para s\u00eb gjithash, duhet t\u00eb dini se po shkruaj k\u00ebt\u00eb k\u00ebrkes\u00eb me gishti tim t\u00eb mes\u00ebm.<\/i><\/p>\n<p>Po, klienti shpesh \u00ebsht\u00eb i zem\u00ebruar dhe \u00ebsht\u00eb e v\u00ebshtir\u00eb t\u00eb merrni nj\u00eb k\u00ebrkes\u00eb ose informata t\u00eb qarta nga ai. Pik\u00ebrisht p\u00ebr k\u00ebt\u00eb arsye \u00ebsht\u00eb m\u00eb mir\u00eb t'i jepni atij mund\u00ebsin\u00eb t\u00eb kontaktoj\u00eb me ju p\u00ebrmes aplikacionit me forma inteligjente dhe t\u00eb personalizueshme, sepse elektronika do t\u00eb durojn\u00eb gjith\u00e7ka, nd\u00ebrsa nj\u00eb menaxher agresiv do t\u00eb ket\u00eb mund\u00ebsin\u00eb t\u00eb p\u00ebrqendrohet.\u00a0<\/p>\n<p>Meqen\u00ebse, zem\u00ebrimi i klientit \u00ebsht\u00eb i kuptuesh\u00ebm: kur ka prishje, \u00e7arje, ndalime dhe defekte t\u00eb pajisjeve, klienti p\u00ebson humbje t\u00eb drejtp\u00ebrdrejta, dhe shpejt\u00ebsia e reagimit t\u00eb sh\u00ebrbimit shpesh p\u00ebrcakton se sa serioze jan\u00eb k\u00ebto humbje dhe sa shpejt do t\u00eb mbulohen ato. Tani e kuptoni se 45 minuta pritje p\u00ebr nj\u00eb p\u00ebrgjigje n\u00eb linj\u00eb \u2014 \u00ebsht\u00eb nj\u00eb katastrof\u00eb?<\/p>\n<h4>Komik 9. Problemi ka syt\u00eb e m\u00ebdhenj<\/h4>\n<p>\n<img decoding=\"async\" alt=\"Tregime nga sh\u00ebrbimi i mb\u00ebshtetjes. Nj\u00eb postim joformal p\u00ebr nj\u00eb pun\u00eb serioze\" src=\"\/wp-content\/uploads\/2019\/07\/459d4fccf22f2de24654b2aa8f013cdd.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<i>Kompjuter\u00ebt tan\u00eb u prish\u00ebn, ne jemi t\u00eb detyruar t\u00eb b\u00ebjm\u00eb gjith\u00e7ka manualisht!<\/i><\/p>\n<p>P\u00ebr t\u00eb nj\u00ebjtat arsye nga pika m\u00eb lart, klienti shpesh e tepron shkall\u00ebn e defektit: raporton se gjith\u00e7ka \u00ebsht\u00eb prishur (nd\u00ebrsa n\u00eb t\u00eb v\u00ebrtet\u00eb ka r\u00ebn\u00eb vigat nga priz\u00eb), nuk funksionon asgj\u00eb (n\u00eb t\u00eb v\u00ebrtet\u00eb \u00ebsht\u00eb prishur nj\u00eb modul), t\u00eb gjitha pajisjet po bien (nd\u00ebrsa ndjesh\u00ebm vet\u00ebm nj\u00eb buton po ndri\u00e7on), ne po p\u00ebsojm\u00eb humbje t\u00eb kolossale (nj\u00eb kolon\u00eb po derrbulon 2 ml p\u00ebr lit\u00ebr), punonj\u00ebsit hyn\u00eb n\u00eb nj\u00eb sindikat\u00eb kriminale dhe po e rr\u00ebmbejn\u00eb biznesin (nj\u00eb kolon\u00eb nuk deri 4 ml p\u00ebr lit\u00ebr). Megjithat\u00eb, ka nj\u00eb justifikim p\u00ebr t\u00eb kontaktuar, dhe detyra juaj \u00ebsht\u00eb t\u00eb ndihmoni klientin t\u00eb plot\u00ebsoj\u00eb nj\u00eb k\u00ebrkes\u00eb sa m\u00eb realistisht t\u00eb jet\u00eb e mundur. S\u00ebrish, forma e krijimit t\u00eb k\u00ebrkes\u00ebs dhe llogaria personale e klientit (ose madje aplikacioni i tij personal p\u00ebr celular, si te <noindex><a rel=\"nofollow\" href=\"https:\/\/hubex.ru\/\">HubEx<\/a><\/noindex>). \u00cbsht\u00eb ve\u00e7an\u00ebrisht e r\u00ebnd\u00ebsishme t\u00eb ofroni klientit mund\u00ebsin\u00eb p\u00ebr t\u00eb ndjekur ndryshimin e statusit t\u00eb k\u00ebrkes\u00ebs s\u00eb tij.<\/p>\n<h4>Komiku 10. Puna e sh\u00ebrbimit \u00ebsht\u00eb arg\u00ebtuese. Por para \u00e7do gj\u00ebje \u2014 profesioniste<\/h4>\n<p>\n<img decoding=\"async\" alt=\"Tregime nga sh\u00ebrbimi i mb\u00ebshtetjes. Nj\u00eb postim joformal p\u00ebr nj\u00eb pun\u00eb serioze\" src=\"\/wp-content\/uploads\/2019\/07\/8880874a4ba2050c46ab963c99d397e7.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<i>Faleminderit p\u00ebr kontaktin tuaj me suportin. P\u00ebr q\u00ebllime kontrolli t\u00eb cil\u00ebsis\u00eb, telefonata mund t\u00eb regjistrohet, por shum\u00eb p\u00ebr mund\u00ebsi, thjesht do t\u00eb na jap\u00eb arsye p\u00ebr t\u00eb qeshur m\u00eb pas n\u00eb dhom\u00ebn e pushimit.<\/i><\/p>\n<p>Po, n\u00eb jet\u00ebn e inxhinier\u00ebve t\u00eb sh\u00ebrbimit ka shum\u00eb gj\u00ebra qesharake, ja disa citate nga punonj\u00ebs t\u00eb ndrysh\u00ebm:<\/p>\n<blockquote><p><img decoding=\"async\" alt=\"Tregime nga sh\u00ebrbimi i mb\u00ebshtetjes. Nj\u00eb postim joformal p\u00ebr nj\u00eb pun\u00eb serioze\" src=\"\/wp-content\/uploads\/2019\/07\/fbccdbe994372db25f11f07b24ad5ebf.jpg\" style=\"display:block;margin: 0 auto;\" \/><i>\u00abNga qendra juaj e komunikimit kan\u00eb njolla lulesh, presoni at\u00eb\u00bb<\/i> \/\/ \u043e\u0431\u0440\u0430\u0449\u0435\u043d\u0438\u0435 \u0432 \u0441\u043f\u0440\u0430\u0432\u043a\u0443 \u043e\u043f\u0435\u0440\u0430\u0442\u043e\u0440\u0430 \u0441\u0432\u044f\u0437\u0438<br \/>\n<i>\u00abSpecialist\u00ebt tuaj erdh\u00ebn me nj\u00eb thith\u00ebs dhe e shtynin at\u00eb n\u00eb kompjuter\u00eb, ne thirr\u00ebm jo pastrues\u00bb<\/i> \/\/ \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u0446\u0430 \u043d\u0435\u0444\u0442\u0435\u043f\u0435\u0440\u0435\u0440\u0430\u0431\u0430\u0442\u044b\u0432\u0430\u044e\u0449\u0435\u0439 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u0418\u0422-\u0430\u0443\u0442\u0441\u043e\u0440\u0441\u0435\u0440\u0443 (\u043a\u0443\u043b\u0435\u0440\u044b \u0441\u043e\u0431\u0440\u0430\u043b\u0438 \u043f\u044b\u043b\u044c \u0432\u0441\u0435\u0433\u043e \u043c\u0438\u0440\u0430)<br \/>\n<i>\u00abIshte pip, pastaj chaq-chaq, dhe drita po ndizet\u00bb<\/i> \/\/ \u043f\u043e\u043b\u0435\u0442\u0435\u043b \u043d\u0430\u0441\u043e\u0441 \u0443 \u0422\u0420\u041a \u043d\u0430 \u0410\u0417\u0421<br \/>\n<i>\u00abN\u00eb kolon\u00ebn e karburantit ka zhurma, krisje dhe k\u00ebrcitje\u00bb<\/i> \/\/ \u043f\u0440\u0438\u0435\u0445\u0430\u043b\u0438, \u043e\u0442\u043a\u0440\u044b\u043b\u0438 \u043a\u0440\u044b\u0448\u043a\u0443 \u0441\u0442\u0430\u0440\u043e\u0439 \u041b\u0438\u0432\u043d\u044b, \u0430 \u0442\u0430\u043c \u043f\u0442\u0438\u0447\u043a\u0430-\u0442\u0440\u044f\u0441\u043e\u0433\u0443\u0437\u043a\u0430 \u0433\u043d\u0435\u0437\u0434\u043e \u0441\u0432\u0438\u043b\u0430 \u0438 \u0443\u0436\u0435 \u0432\u044b\u0432\u0435\u043b\u0430 \u043f\u0442\u0435\u043d\u0446\u043e\u0432; \u0442\u0438\u0445\u043e \u0437\u0430\u043a\u0440\u044b\u043b\u0438 \u0438 \u043d\u0435 \u043f\u043e\u0442\u0440\u0435\u0432\u043e\u0436\u0438\u043b\u0438 \u0438\u0445<br \/>\n<i>\u00abN\u00eb fu\u00e7in\u00eb ka llak, pothuajse deri n\u00eb gjysm\u00eb metri\u00bb <\/i>\/\/ \u0432 \u0442\u043e\u043f\u043b\u0438\u0432\u043d\u043e\u043c \u0440\u0435\u0437\u0435\u0440\u0432\u0443\u0430\u0440\u0435 \u0410\u0417\u0421 \u043e\u0441\u0430\u0434\u043e\u043a \u043e\u0442 \u043e\u0447\u0435\u043d\u044c \u043a\u0430\u0447\u0435\u0441\u0442\u0432\u0435\u043d\u043d\u043e\u0433\u043e \u0440\u043e\u0441\u0441\u0438\u0439\u0441\u043a\u043e\u0433\u043e \u0442\u043e\u043f\u043b\u0438\u0432\u0430, \u0447\u0438\u0441\u0442\u0438\u043b\u0438 \u0441 \u0434\u0435\u0436\u0443\u0440\u043d\u043e\u0439 \u0441\u043a\u043e\u0440\u043e\u0439, \u0447\u0442\u043e\u0431\u044b \u043f\u0440\u0435\u0434\u0443\u043f\u0440\u0435\u0434\u0438\u0442\u044c \u043e\u0442\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0440\u0430\u0431\u043e\u0447\u0438\u0445<br \/>\n<i>\u00abPistol\u00eb \u00ebsht\u00eb bllokuar, nuk mund ta pastrojm\u00eb. N\u00eb dit\u00ebn tjet\u00ebr do t\u00eb vij\u00eb shefi, ai duhet t\u00eb punoj\u00eb\u00bb<\/i> \/\/ \u043e \u043f\u0438\u0441\u0442\u043e\u043b\u0435\u0442\u0435 \u0448\u043b\u0430\u043d\u0433\u0430 \u043a\u043e\u043b\u043e\u043d\u043a\u0438 \u043d\u0430 \u0410\u0417\u0421<br \/>\n<i>\u00abServeri ra? Jo, nuk ra, \u00ebsht\u00eb duke q\u00ebndruar te muri!\u00bb <\/i>\/\/ \u0432 \u043e\u0442\u0432\u0435\u0442 \u043d\u0430 \u0443\u0442\u043e\u0447\u043d\u0435\u043d\u0438\u0435 \u0437\u0430\u044f\u0432\u043a\u0438 \u043d\u0430 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u0443 \u0441\u043e \u0441\u043a\u043e\u0440\u043e\u0441\u0442\u044c\u044e \u0440\u0430\u0431\u043e\u0442\u044b \u0432\u043d\u0443\u0442\u0440\u0435\u043d\u043d\u0435\u0433\u043e \u0441\u0435\u0440\u0432\u0435\u0440\u0430<br \/>\n\u00abPrinteri e h\u00ebngri gjith\u00e7ka\u00bb \/\/ ngat\u00ebrrim i vazhduesh\u00ebm i let\u00ebr\u00a0 <\/p><\/blockquote>\n<p> Por nuk duhet t\u00eb teproni: sh\u00ebrbimi, mb\u00ebshtetja dhe mir\u00ebmbajtja e pajisjeve jan\u00eb shum\u00eb serioze.<\/p>\n<p>Garancia p\u00ebr nj\u00eb sh\u00ebrbim t\u00eb suksessh\u00ebm ndaj klientit \u00ebsht\u00eb krijimi i nj\u00eb strukture t\u00eb mir\u00eb menaxhimi t\u00eb sh\u00ebrbimit dhe nj\u00eb proces t\u00eb nd\u00ebrlidhur t\u00eb pun\u00ebs me ankesat e klient\u00ebve.<\/p>\n<p>Duhet t\u00eb harroni p\u00ebrgjithmon\u00eb p\u00ebr:<\/p>\n<ol>\n<li>Zgjatjet e gjata t\u00eb lidhjes.\u00a0\n<\/li>\n<li>Koha e gjat\u00eb e pritjes p\u00ebr sh\u00ebrbim.\u00a0\n<\/li>\n<li>P\u00ebr historit\u00eb e harruara t\u00eb klient\u00ebve \u2014 \u00e7do her\u00eb historia e prishjes perceptohet si e t\u00ebr\u00eb, duhet ta p\u00ebrs\u00ebrisni.\n<\/li>\n<\/ol>\n<p><\/p>\n<h4>Si t\u00eb punoni?<\/h4>\n<p><\/p>\n<ul>\n<li>Rregulli i par\u00eb \u2014 mbani historin\u00eb e klientit dhe pajisjeve q\u00eb keni n\u00eb sh\u00ebrbim. Nuk ka gj\u00eb m\u00eb t\u00eb keqe se t\u00eb shpjegoni disa her\u00eb se cila \u00ebsht\u00eb problemi me pajisjet \u2014 pik\u00ebrisht sa specialist\u00eb ju kan\u00eb transferuar. <noindex><a rel=\"nofollow\" href=\"https:\/\/hubex.ru\/\">Software special <\/a><\/noindex>lejon regjistrimin e t\u00eb gjitha detajeve t\u00eb marr\u00ebdh\u00ebnieve, ruajtjen e incidenteve, krijimin e nj\u00eb pasaporti t\u00eb pajisjes \u2014 dometh\u00ebn\u00eb, menaxhimin e baz\u00ebs n\u00eb nj\u00eb m\u00ebnyr\u00eb q\u00eb \u00e7do inxhinier sh\u00ebrbimi t\u00eb shoh\u00eb menj\u00ebher\u00eb historin\u00eb e klientit dhe t\u00eb mund ose t\u00eb p\u00ebrgjigjet shpejt, ose ta transferoj\u00eb menj\u00ebher\u00eb k\u00ebrkes\u00ebn te specialisti i duhur.\n<\/li>\n<li>Ka nj\u00eb aspekt tjet\u00ebr t\u00eb r\u00ebnd\u00ebsish\u00ebm t\u00eb menaxhimit t\u00eb sh\u00ebrbimit. N\u00ebse kompania nuk \u00ebsht\u00eb n\u00eb gjendje t\u00eb siguroj\u00eb inxhinier\u00ebt me mjete q\u00eb b\u00ebjn\u00eb pun\u00ebn e tyre efektive dhe t\u00eb matshme, nuk duhet t\u00eb p\u00ebrdor\u00eb KPI. Ndryshe, del q\u00eb coefficient\u00ebt jan\u00eb futur, por nuk \u00ebsht\u00eb kontrolluar realiteti i zbatuar \u2014 si pasoj\u00eb, ka nj\u00eb demotivim t\u00eb plot\u00eb t\u00eb personelit.\n<\/li>\n<li>Do t\u00eb m\u00ebsoni m\u00eb shum\u00eb rreth produktit tuaj dhe sh\u00ebrbimeve q\u00eb ofroni. Do t\u00eb grumbulloni komente, k\u00ebrkesa, incidente dhe mbi baz\u00ebn e k\u00ebtyre t\u00eb dh\u00ebnave do t\u00eb kuptoni \u00e7far\u00eb presin klient\u00ebt nga produkti juaj. Kjo informacion do t\u00eb mbush\u00eb backlog-un tuaj dhe do t'ju ndihmoj\u00eb t\u00eb gjeni drejtimin e duhur p\u00ebr zhvillim.\n<\/li>\n<\/ul>\n<p>\nNj\u00eb departament i mir\u00eb sh\u00ebrbimi me automatizim t\u00eb cil\u00ebsis\u00eb \u00ebsht\u00eb nj\u00eb t\u00eb ardhur e shtuar p\u00ebr kompanin\u00eb. Sigurisht, ka nj\u00eb joshje t\u00eb madhe p\u00ebr t\u00eb mos krijuar nj\u00eb sh\u00ebrbim sh\u00ebrbimi dhe p\u00ebr t\u00eb p\u00ebrdorur kapacitetet e ekzistuese t\u00eb punonj\u00ebsve, sepse krijimi i nj\u00eb sh\u00ebrbimi sh\u00ebrbimi \u00ebsht\u00eb nj\u00eb shpenzim. Megjithat\u00eb, k\u00ebto shpenzime do t\u00eb kthehen shpejt, sepse:<\/p>\n<ol>\n<li>Do t\u00eb rritni shitjet dhe jet\u00ebgjat\u00ebsin\u00eb e klient\u00ebve \u2014 asnj\u00eb klient nuk \u00ebsht\u00eb i gatsh\u00ebm t\u00eb shpenzoj\u00eb para p\u00ebr sh\u00ebrbime dhe produkte q\u00eb nuk mb\u00ebshteten mir\u00eb.\n<\/li>\n<li>Sh\u00ebrbimi i klientit kursen para p\u00ebr biznesin tuaj dhe p\u00ebr klient\u00ebt tuaj, pasi pranimi i punonj\u00ebsve t\u00eb specializuar ndihmon n\u00eb zgjidhjen e problemeve para se ato t\u00eb shfaqen. Klient\u00ebt nuk d\u00ebmtojn\u00eb reputacionin tuaj, p\u00ebr shkak se t\u00eb gjitha incidentet zgjidhen profesionalisht dhe pa vones\u00eb.\n<\/li>\n<li>P\u00ebrdoruesit tuaj mbeten beta-tester dhe k\u00ebshilltar\u00ebt kryesor\u00eb n\u00eb zhvillimin e biznesit \u2014 kjo \u00ebsht\u00eb nj\u00eb kursim n\u00eb k\u00ebrkime, si dhe n\u00eb stafin e pun\u00ebs dhe n\u00eb hapjet e gabuara n\u00eb zhvillimin e produktit.\n<\/li>\n<\/ol>\n<p>\nT\u00eb kesh nj\u00eb sh\u00ebrbim sh\u00ebrbimi, mb\u00ebshtetje teknike, t\u00eb jesh outsourcing ose t\u00eb zgjidh\u00ebsh t\u00eb gjitha problemet brenda kompanis\u00eb p\u00ebr klient\u00ebt e brendsh\u00ebm \u2014 \u00ebsht\u00eb t\u00eb marr\u00ebsh p\u00ebrsip\u00ebr p\u00ebrgjegj\u00ebsin\u00eb p\u00ebr fitimin e dikujt tjet\u00ebr, cil\u00ebsin\u00eb dhe shpejt\u00ebsin\u00eb e pun\u00ebs s\u00eb dikujt tjet\u00ebr, duke siguruar funksionimin dhe vazhdim\u00ebsin\u00eb e proceseve. Dhe anash humoristike e veprimtaris\u00eb mb\u00ebshtet\u00ebse nuk \u00ebsht\u00eb as maja e akullnaj\u00ebs s\u00eb detyrave me t\u00eb cilat sh\u00ebrbimet p\u00ebrballen \u00e7do dit\u00eb. Pra, buz\u00ebqeshni \u2014 dhe mjaft, filloni pun\u00ebn!<\/p>\n<p><noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/hubex\/blog\/460002\/\"><b>Nj\u00eb artikull p\u00ebrmbledh\u00ebs mbi HubEx<\/b><\/a><\/noindex><br \/>\n<noindex><a rel=\"nofollow\" href=\"https:\/\/hubex.ru\"><b>P\u00ebr ata q\u00eb jan\u00eb t\u00eb gatsh\u00ebm t\u00eb vler\u00ebsojn\u00eb HubEx menj\u00ebher\u00eb \u2014 faqja jon\u00eb.<\/b><\/a><\/noindex><\/p>\n<p>\nDuke shfryt\u00ebzuar rastin, ekipi yn\u00eb uron t\u00eb gjith\u00eb p\u00ebr dit\u00ebn e kaluar t\u00eb administratorit t\u00eb sistemit, si dhe p\u00ebr Dit\u00ebn e punonj\u00ebsit t\u00eb mb\u00ebshtetjes teknike q\u00eb vjen m\u00eb 1 gusht! N\u00eb fakt, p\u00ebr profesionist\u00ebt e v\u00ebrtet\u00eb \u2014 n\u00eb pun\u00eb si n\u00eb fest\u00eb \ud83d\ude42<\/p>\n<p><b class=\"spoiler_title\">Kjo jemi ne dhe natyra e Karelis\u00eb<\/b><img decoding=\"async\" alt=\"Tregime nga sh\u00ebrbimi i mb\u00ebshtetjes. Nj\u00eb postim joformal p\u00ebr nj\u00eb pun\u00eb serioze\" src=\"\/wp-content\/uploads\/2019\/07\/78db8a397b70a27509ac7567e6c187c9.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>Burimi: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/hubex\/blog\/461797\/\">habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u0421\u0435\u0440\u0432\u0438\u0441\u043d\u044b\u0435 \u0438\u043d\u0436\u0435\u043d\u0435\u0440\u044b \u0431\u044b\u0432\u0430\u044e\u0442 \u043d\u0430 \u0410\u0417\u0421 \u0438 \u043a\u043e\u0441\u043c\u043e\u0434\u0440\u043e\u043c\u0430\u0445, \u0432 IT-\u043a\u043e\u043c\u043f\u0430\u043d\u0438\u044f\u0445 \u0438 \u043d\u0430 \u0430\u0432\u0442\u043e\u0437\u0430\u0432\u043e\u0434\u0430\u0445, \u043d\u0430 \u0412\u0410\u0417\u0435 \u0438 \u0432 Space X, \u0432 \u043d\u0435\u0431\u043e\u043b\u044c\u0448\u043e\u043c \u0431\u0438\u0437\u043d\u0435\u0441\u0435 \u0438 \u0432 \u043c\u0435\u0436\u0434\u0443\u043d\u0430\u0440\u043e\u0434\u043d\u044b\u0445 \u0433\u0438\u0433\u0430\u043d\u0442\u0430\u0445. \u0418 \u0432\u0441\u0435, \u0430\u0431\u0441\u043e\u043b\u044e\u0442\u043d\u043e \u0432\u0441\u0435 \u043e\u043d\u0438 \u043a\u043e\u0433\u0434\u0430-\u0442\u043e \u0441\u043b\u044b\u0448\u0430\u043b\u0438 \u043a\u043b\u0430\u0441\u0441\u0438\u0447\u0435\u0441\u043a\u0438\u0439 \u043d\u0430\u0431\u043e\u0440 \u043f\u0440\u043e \u00ab\u043e\u043d\u043e \u0441\u0430\u043c\u043e\u00bb, \u00ab\u044f \u0442\u0443\u0442 \u0438\u0437\u043e\u043b\u0435\u043d\u0442\u043e\u0439 \u043e\u0431\u043c\u043e\u0442\u0430\u043b \u0438 \u043e\u043d\u043e \u0440\u0430\u0431\u043e\u0442\u0430\u043b\u043e, \u0430 \u043f\u043e\u0442\u043e\u043c \u0431\u0430\u0445\u043d\u0443\u043b\u043e\u00bb, \u00ab\u044f \u043d\u0438\u0447\u0435\u0433\u043e \u043d\u0435 \u0442\u0440\u043e\u0433\u0430\u043b\u00bb, \u00ab\u0442\u043e\u0447\u043d\u043e \u043d\u0435 \u043c\u0435\u043d\u044f\u043b\u00bb \u0438 [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":27479,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[688],"tags":[],"class_list":["post-36688","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-administrirovanie"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.2 - 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