{"id":36688,"date":"2019-10-31T22:13:11","date_gmt":"2019-10-31T19:13:11","guid":{"rendered":"https:\/\/prohoster.info\/blog\/bajki-servisnoj-sluzhby-neseryoznyj-post-o-seryoznoj-rabote\/"},"modified":"2019-10-31T22:13:11","modified_gmt":"2019-10-31T19:13:11","slug":"bajki-servisnoj-sluzhby-neseryoznyj-post-o-seryoznoj-rabote","status":"publish","type":"post","link":"https:\/\/prohoster.info\/sq\/blog\/administrirovanie\/bajki-servisnoj-sluzhby-neseryoznyj-post-o-seryoznoj-rabote","title":{"rendered":"Historit\u00eb e sh\u00ebrbimit teknik. Nj\u00eb postim jo serioz p\u00ebr nj\u00eb pun\u00eb serioze","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>Inxhinier\u00ebt e sh\u00ebrbimit jan\u00eb n\u00eb stacionet e karburanteve dhe n\u00eb kosmodrome, n\u00eb kompanit\u00eb IT dhe n\u00eb fabrikat e makinave, n\u00eb VAZ dhe n\u00eb Space X, n\u00eb bizneset e vogla dhe n\u00eb gjigant\u00ebt nd\u00ebrkomb\u00ebtar\u00eb. Dhe t\u00eb gjith\u00eb, absolutisht t\u00eb gjith\u00eb ata kan\u00eb d\u00ebgjuar nj\u00eb set klasik t\u00eb shprehive si \"vet\u00eb ndodhi\", \"e mb\u00ebshtolla me izolues dhe funksionoi, pastaj shp\u00ebrtheu\", \"nuk preka asgj\u00eb\", \"sigurisht nuk e kam nd\u00ebrruar\" etj. N\u00eb bot\u00ebn ton\u00eb ka shum\u00eb legjenda, mite, komiks\u00eb qesharak\u00eb dhe histori t\u00eb trishtueshme. Ne kemi mbledhur m\u00eb t\u00eb mirat, i kemi p\u00ebrkthyer p\u00ebr ju dhe kemi shtuar disa paragrafe p\u00ebr at\u00eb q\u00eb \u00ebsht\u00eb m\u00eb e r\u00ebnd\u00ebsishme \u2013 si ta b\u00ebni pun\u00ebn e sh\u00ebrbimit teknik v\u00ebrtet t\u00eb jasht\u00ebzakonshme. N\u00eb p\u00ebrgjith\u00ebsi, posht\u00eb \u00ebsht\u00eb arg\u00ebtuese, por jo vet\u00ebm p\u00ebr k\u00ebnaq\u00ebsi.<\/p>\n<p><noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/hubex\/blog\/461797\/\"><img decoding=\"async\" alt=\"Historit\u00eb e sh\u00ebrbimit teknik. Nj\u00eb postim jo serioz p\u00ebr nj\u00eb pun\u00eb serioze\" src=\"\/wp-content\/uploads\/2019\/07\/ffc95aef518949483c32e859e7055950.jpg\" style=\"display:block;margin: 0 auto;\" \/><\/a><\/noindex><br \/>\n<i>Inxhinier\u00ebt e sh\u00ebrbimit kan\u00eb emrin e tyre \ud83d\ude42<\/i><br \/>\n<noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><\/p>\n<h2>\u00c7far\u00eb nuk duan klient\u00ebt?<\/h2>\n<p>\nN\u00ebse jeni nj\u00eb kompani sh\u00ebrbimi, keni mb\u00ebshtetje teknike, keni inxhinier\u00eb q\u00eb rregullojn\u00eb problemet n\u00eb an\u00ebn e klientit, duhet t\u00eb mendoni s\u00eb pari se si t\u00eb luftoni faktor\u00ebt m\u00eb irritues p\u00ebr klient\u00ebt. Dhe kjo nuk \u00ebsht\u00eb vet\u00ebm muzika energjike q\u00eb d\u00ebgjojn\u00eb klient\u00ebt tuaj derisa t\u00eb m\u00ebsojn\u00eb se thirrja e tyre \u00ebsht\u00eb e r\u00ebnd\u00ebsishme p\u00ebr ju.<\/p>\n<ul>\n<li>Faleminderit p\u00ebr p\u00ebrgjigjen e gjat\u00eb nga kompania dhe le t\u00eb fillojm\u00eb. Ne jetojm\u00eb n\u00eb nj\u00eb epok\u00eb t\u00eb teknologjive t\u00eb avancuara IVR, chatbot\u00ebve, qendrave t\u00eb thirrjeve t\u00eb marr\u00eb me qira dhe m\u00ebnyrave t\u00eb tjera p\u00ebr t\u00eb arg\u00ebtuar klientin gjat\u00eb atyre 30 sekondave q\u00eb i nevojiten inxhinierit p\u00ebr t\u00eb shqyrtuar hart\u00ebn e thirr\u00ebsit dhe p\u00ebr t'i p\u00ebrgjigjur thirrjes. Pa shaka, n\u00eb koh\u00ebt tona bota \u00ebsht\u00eb aq e shpejt\u00eb dhe koha kaq e pak\u00ebt, saq\u00eb gjat\u00eb periudh\u00ebs s\u00eb pritjes p\u00ebr p\u00ebrgjigje, klienti mund t\u00eb k\u00ebrkoj\u00eb nj\u00eb faqe dhe \u00e7mimet e konkurent\u00ebve dhe t\u00eb filloj\u00eb t\u00eb shkruaj\u00eb atij n\u00eb chat \u2014 thjesht sepse \u00ebsht\u00eb m\u00eb i shpejt\u00eb. Mos u b\u00ebni si dial up, kjo \u00ebsht\u00eb e tmerrshme. Shkurtoni koh\u00ebn e p\u00ebrgjigjes p\u00ebr \u00e7do k\u00ebrkes\u00eb t\u00eb klientit n\u00eb maksimum dhe klienti do t\u00eb jet\u00eb i mahnitur.\n<\/li>\n<li>Pankreatikizmi \u00ebsht\u00eb di\u00e7ka q\u00eb nuk duhet t\u00eb ekzistoj\u00eb, por ndodhet. N\u00ebse inxhinieri juaj nuk di si t\u00eb p\u00ebrballoj\u00eb nj\u00eb detyr\u00eb, nuk \u00ebsht\u00eb i njohur me pajisjet dhe madje nuk p\u00ebrpiqet t\u00eb lexoj\u00eb manualin, kjo \u00ebsht\u00eb nj\u00eb shenj\u00eb e sigurt se \u00ebsht\u00eb koha ta b\u00ebni at\u00eb nj\u00eb ish-inxhinier tuajin. Or\u00ebt dhe madje minutat e pezullimit t\u00eb pajisjeve t\u00eb klientit jan\u00eb humbje parash, dhe klienti nuk duhet t\u00eb paguaj\u00eb p\u00ebr punonj\u00ebsit e pap\u00ebrgjegjsh\u00ebm t\u00eb sh\u00ebrbimit. Prandaj, grumbulloni nj\u00eb baz\u00eb njohurish, trajnojeni punonj\u00ebsit tuaj, dhe aktivizoni ata p\u00ebr t'u p\u00ebrshtatur me kushtet e reja t\u00eb pun\u00ebs me klient\u00ebt. Ndryshe, mund t\u00eb p\u00ebrballeni edhe me nj\u00eb paditje lidhur me shkeljen e kushteve t\u00eb marr\u00ebveshjes.\n<\/li>\n<li>N\u00eb asnj\u00eb rrethan\u00eb nuk duhet ta mashtroni klientin. Jini t\u00eb sinqert\u00eb n\u00eb lidhje me afatet, cil\u00ebsin\u00eb dhe pages\u00ebn e pun\u00ebs. Mos u p\u00ebrpiqni t\u00eb mbuloni me rrethana t\u00eb papritura ose justifikime si \"furnizuesi nuk arriti t\u00eb sjell\u00eb injektor\u00ebt.\"\u00a0\n<\/li>\n<li>Klienti nuk toleron nj\u00eb qasje masive \u2014 do t\u00eb ishte m\u00eb mir\u00eb n\u00ebse do t\u00eb mund t\u00eb demonstroni personalizimin n\u00eb 100%: adresimi me em\u00ebr (CRM), historia e marr\u00ebdh\u00ebnieve (CRM), historia e problemeve dhe incidenteve t\u00eb lidhura me objektin ose pajisjen me sa m\u00eb shum\u00eb detaje t\u00eb mundshme (<noindex><a rel=\"nofollow\" href=\"https:\/\/hubex.ru\/\">p\u00ebr k\u00ebt\u00eb ne krijuam platform\u00ebn e menaxhimit t\u00eb sh\u00ebrbimit t\u00eb pajisjeve HubEx<\/a><\/noindex>). V\u00ebmendja ndaj klientit dhe ruajtja e vazhdueshme e marr\u00ebdh\u00ebnieve jan\u00eb arma m\u00eb e fuqishme kund\u00ebr konkurrent\u00ebve tuaj.\n<\/li>\n<li>Paprishm\u00ebria n\u00eb cil\u00ebsin\u00eb e sh\u00ebrbimit \u00ebsht\u00eb nj\u00eb shenj\u00eb problemi n\u00eb biznes, q\u00eb fillon nga \u00e7\u00ebshtjet e stafit dhe p\u00ebrfundon me burime. Klienti nuk do ta kuptoj\u00eb n\u00ebse her\u00ebn e par\u00eb sh\u00ebrbimi zgjat gjysm\u00eb ore dhe \u00ebsht\u00eb me cil\u00ebsi t\u00eb lart\u00eb, e m\u00eb pas nj\u00eb praktikant vjen dhe merret p\u00ebr nj\u00eb dit\u00eb, pa p\u00ebrfunduar asgj\u00eb. Nj\u00eb tjet\u00ebr gabim: t'i jepni statusin VIP klientit, t'i ofroni sh\u00ebrbim prioritar, dhe pastaj ta p\u00ebrmbysni n\u00eb nj\u00eb klient t\u00eb zakonsh\u00ebm. Mbani mend: statusi VIP, i ofruar falas, duhet t\u00eb mbetet i till\u00eb gjat\u00eb gjith\u00eb jet\u00ebs s\u00eb klientit n\u00eb kompanin\u00eb tuaj. A nuk jeni t\u00eb gatsh\u00ebm p\u00ebr k\u00ebt\u00eb? Mir\u00eb, mos shpenzoni statuset dhe b\u00ebni sh\u00ebrbimin prioritar me pages\u00eb. T\u00eb pakt\u00ebn, kjo \u00ebsht\u00eb e drejta.\n<\/li>\n<li>Klienti nuk e toleron mosbesimin ndaj vetes dhe stafit t\u00eb tij. N\u00ebse ai ju raporton nj\u00eb incident dhe merr p\u00ebrgjigje \"Kjo nuk mund t\u00eb ndodh\u00eb!\", kjo duket e papranueshme \u2014 n\u00eb fakt, po e pranoni klientin si budalla. N\u00ebse e vler\u00ebsoni eksperienc\u00ebn tuaj dhe mbani mark\u00ebn, jeni t\u00eb sigurt n\u00eb t\u00eb v\u00ebrtet\u00ebn tuaj, shfryt\u00ebzoni mund\u00ebsin\u00eb dhe provoni me praktik\u00eb. E ndoshta, ndoshta nj\u00eb pomp\u00eb benzin\u00eb n\u00eb stacionin e karburanteve nuk jep sasin\u00eb e duhur, por jo p\u00ebr shkak t\u00eb konfigurimeve tuaja, por p\u00ebr shkak t\u00eb talentit inxhinierik\/hakues t\u00eb operatorit t\u00eb pomp\u00ebs?\n<\/li>\n<\/ul>\n<p><\/p>\n<h2>T\u00eb gjitha ngjarjet nuk jan\u00eb imagjinata, \u00e7do rast\u00ebsi nuk \u00ebsht\u00eb e rastit<\/h2>\n<p>\nNatyrisht, q\u00eb situatat m\u00eb t\u00eb pad\u00ebshiruara p\u00ebr klient\u00ebt nuk jan\u00eb shfaqur pa shkak \u2014 pak\u00ebnaq\u00ebsia ka ndodhur n\u00eb kompani t\u00eb ndryshme her\u00eb pas here, sepse ekzistojn\u00eb probleme sistematike, dhe ato jan\u00eb t\u00eb pranishme n\u00eb t\u00eb gjith\u00eb bot\u00ebn. Nuk \u00ebsht\u00eb rast\u00ebsi q\u00eb ekipi yn\u00eb shpiku <noindex><a rel=\"nofollow\" href=\"https:\/\/hubex.ru\/\">HubEx<\/a><\/noindex>, p\u00ebr ta b\u00ebr\u00eb sh\u00ebrbimin e pajisjeve m\u00eb t\u00eb leht\u00eb dhe m\u00eb t\u00eb qart\u00eb. K\u00ebtu \u00ebsht\u00eb se \u00e7far\u00eb tregon vet\u00ebm nj\u00eb (!) punonj\u00ebs, i cili kaloi te ne nga sh\u00ebrbimi teknik.\u00a0<br \/>\n\u00a0<\/p>\n<blockquote><p><img decoding=\"async\" alt=\"Historit\u00eb e sh\u00ebrbimit teknik. Nj\u00eb postim jo serioz p\u00ebr nj\u00eb pun\u00eb serioze\" src=\"\/wp-content\/uploads\/2019\/07\/a6e6cf9bc38b0aff368a89f211c7f33a.jpg\" style=\"display:block;margin: 0 auto;\" \/>M\u00eb \u00ebsht\u00eb dashur t\u00eb punoj n\u00eb nj\u00eb kompani, ku nuk kishte nj\u00eb sh\u00ebrbim teknik t\u00eb organizuar dhe kam qen\u00eb d\u00ebshmitar i problemeve evidente.<br \/>\n\u00a0<\/p>\n<ol>\n<li>P\u00ebr t\u00eb mbyllur nj\u00eb k\u00ebrkes\u00eb, specialist\u00ebt e sh\u00ebrbimit duhet t\u00eb prisnin n\u00eb telefon deri n\u00eb 45 minuta, gj\u00eb q\u00eb shkaktonte ndalesa p\u00ebr punonj\u00ebsit dhe si rezultat reduktonte efikasitetin n\u00eb realizimin e k\u00ebrkesave, duke sjell\u00eb nj\u00eb SLA t\u00eb ul\u00ebt dhe humbje t\u00eb t\u00eb ardhurave.\n<\/li>\n<li>Nj\u00eb k\u00ebrkes\u00eb nga gabimi i dispe\u00e7erit mund t\u00eb ishte caktuar p\u00ebr nj\u00eb specialist sh\u00ebrbimi nga nj\u00eb rajon tjet\u00ebr, n\u00eb nj\u00eb pomp\u00eb me num\u00ebr t\u00eb ngjash\u00ebm, si rezultat kishim nj\u00eb dalje t\u00eb panevojshme.\n<\/li>\n<li>K\u00ebrkesa mund t\u00eb ishte caktuar p\u00ebr nj\u00eb nuk ishte ai ekzekutor, duke shkaktuar humbje t\u00eb koh\u00ebs s\u00eb caktuar p\u00ebr p\u00ebrmbushjen e saj dhe si rezultat sanksione financiare nga Klienti.\n<\/li>\n<li>\u00a0Kontakti me pomp\u00ebn b\u00ebhej p\u00ebrmes dispe\u00e7eris\u00eb, si rezultat rriteshin kostot p\u00ebr sh\u00ebrbimet e k\u00ebtij dispe\u00e7eri.\n<\/li>\n<li>Nuk ishte e mundur t\u00eb vler\u00ebsohej ngarkesa e v\u00ebrtet\u00eb e ekzekutor\u00ebve, dhe si rezultat, kishte tejkalim n\u00eb stafin e punonj\u00ebsve.\n<\/li>\n<li>K\u00ebrkesat mund t\u00eb \"humbeshin\". Nj\u00eb k\u00ebrkes\u00eb caktohej p\u00ebr nj\u00eb ekzekutor, por ai e harroste, si pasoj\u00eb kishte ose humbje t\u00eb t\u00eb ardhurave ose nj\u00eb nd\u00ebshkim p\u00ebr mosrealizimin e k\u00ebrkes\u00ebs n\u00eb koh\u00eb.\n<\/li>\n<li>Humbja e flet\u00ebve t\u00eb sh\u00ebrbimit p\u00ebr k\u00ebrkesat e kryera. Specialist\u00ebt e sh\u00ebrbimit, kur kryejn\u00eb nj\u00eb k\u00ebrkes\u00eb, mund t\u00eb mos e sjellin flet\u00ebn n\u00eb zyr\u00eb, ta humbasin at\u00eb, duke b\u00ebr\u00eb q\u00eb nj\u00eb pjes\u00eb e pun\u00ebve t\u00eb mos i d\u00ebrgohet Klientit dhe t\u00eb humbas\u00eb t\u00eb ardhurat.<\/li>\n<\/ol>\n<\/blockquote>\n<p>\nSi\u00e7 shihni, kjo \u00ebsht\u00eb nj\u00eb p\u00ebrvoj\u00eb e nj\u00eb njeriu, por sa shum\u00eb arsyet banale dhe t\u00eb bezdisshme p\u00ebr humbjen e fitimit ka n\u00eb t\u00eb. Megjithat\u00eb, biznesi pa automatizimin e duhur t\u00eb proceseve t\u00eb sh\u00ebrbimit t\u00eb pajisjeve (si p\u00ebr klient\u00ebt e jasht\u00ebm ashtu edhe p\u00ebr ata t\u00eb brendsh\u00ebm) \u00ebsht\u00eb i destinuar p\u00ebr humbje t\u00eb caktuara.<\/p>\n<h2>N\u00ebse problemi qesh, at\u00ebher\u00eb ekziston\u00a0<\/h2>\n<p><\/p>\n<h4>Komik 1. Nj\u00eb imazh i thjesht\u00eb, nj\u00eb kuptim shum\u00eb t\u00eb thell\u00eb<\/h4>\n<p>\n<img decoding=\"async\" alt=\"Historit\u00eb e sh\u00ebrbimit teknik. Nj\u00eb postim jo serioz p\u00ebr nj\u00eb pun\u00eb serioze\" src=\"\/wp-content\/uploads\/2019\/07\/fd76c2946b9182e1b6c9c01c66d95d33.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<i>\u2014 Alo, mb\u00ebshtetje teknike\u2026<br \/>\n\u2014 \u00c7far\u00eb, fikeni at\u00eb, derdhni kafe dhe mund t\u00eb telefononi p\u00ebrs\u00ebri\u2026<br \/>\n\u2014 Oscar, a e di ti ndonj\u00eb gj\u00eb p\u00ebr kompjuter\u00ebt?<br \/>\n\u2014 Jo.<br \/>\n\u2014 N\u00eb t\u00eb v\u00ebrtet\u00eb, ne duhet t\u00eb shkarkojm\u00eb, por niveli i miratimit nga klient\u00ebt \u00ebsht\u00eb thjesht i shk\u00eblqyer.<\/i><\/p>\n<p>Sigurisht, \u00ebsht\u00eb shum\u00eb keq kur punonj\u00ebsi juaj ka njohuri t\u00eb pakta p\u00ebr pajisjet. Por gjithashtu jan\u00eb t\u00eb r\u00ebnd\u00ebsishme edhe aft\u00ebsit\u00eb e buta, pra aft\u00ebsit\u00eb e komunikimit \u2014 pavar\u00ebsisht n\u00ebse sh\u00ebrbeni hotele, sisteme frigoriferike ose qendra makinerike. \u00c7do punonj\u00ebs \u00ebsht\u00eb pjes\u00eb e imazhit t\u00eb kompanis\u00eb, dhe sot nuk \u00ebsht\u00eb nj\u00eb atmosfer\u00eb konkurruese e till\u00eb q\u00eb t\u00eb jesh inxhinier i ashp\u00ebr, duke i shar\u00eb ata q\u00eb u d\u00ebrguan nj\u00eb tension t\u00eb lart\u00eb makin\u00ebs, shkel\u00ebn furnizimin n\u00eb qendr\u00ebn e t\u00eb dh\u00ebnave ose ngarkuan pajisje peshe.<\/p>\n<p>Ja lista e aft\u00ebsive bazike t\u00eb inxhinier\u00ebve t\u00eb sh\u00ebrbimit t\u00eb shekullit XXI.<\/p>\n<ul>\n<li><i>Njohuri t\u00eb gjera mbi produktin dhe biznesin e kompanis\u00eb <\/i>\u2014 ky \u00ebsht\u00eb kombinimi i duhur. Inxhinieri duhet t\u00eb dij\u00eb jo vet\u00ebm pun\u00ebn e tij nga fillimi deri n\u00eb fund, por edhe t\u00eb kuptoj\u00eb se puna e tij e shk\u00eblqyer \u00ebsht\u00eb e lidhur me procesin e biznesit dhe ai vet\u00eb \u00ebsht\u00eb pjes\u00eb e kompanis\u00eb. Prandaj, p\u00ebrve\u00e7 pun\u00ebs s\u00eb shk\u00eblqyer, duhet t\u00eb ket\u00eb nj\u00eb mb\u00ebshtetje t\u00eb sakt\u00eb: dokumentacionin, regjistrimin e veprimeve, faturimin, regjistrimin e t\u00eb gjitha detajeve t\u00eb pun\u00ebs. Askush nuk i p\u00eblqen kjo rutin\u00eb, por kjo \u00ebsht\u00eb themeli i t\u00eb ardhurave t\u00eb kompanis\u00eb. P\u00ebrve\u00e7 k\u00ebsaj, versioni mobil <noindex><a rel=\"nofollow\" href=\"https:\/\/hubex.ru\/\">HubEx<\/a><\/noindex> b\u00ebn nj\u00eb pjes\u00eb t\u00eb rutin\u00ebs t\u00eb automatizuar dhe t\u00eb k\u00ebndshme \u2014 mjafton vet\u00ebm qasja n\u00eb pasaport\u00ebn e pajisjes p\u00ebrmes QR kodit.\u00a0\n<\/li>\n<li><i>Aft\u00ebsi t\u00eb forta n\u00eb zgjidhjen e problemeve <\/i>\u2014 punonj\u00ebsit e angazhuar n\u00eb sh\u00ebrbimin e pajisjeve duhet t\u00eb jen\u00eb n\u00eb gjendje jo vet\u00ebm ta b\u00ebjn\u00eb mekanizmin funksional, por edhe t\u00eb sigurojn\u00eb q\u00eb problemi t\u00eb mos p\u00ebrs\u00ebritet, t\u00eb transferojn\u00eb njohurit\u00eb te punonj\u00ebsit e tjer\u00eb t\u00eb profilit, t\u00eb sqarojn\u00eb arsyet dhe pasojat p\u00ebr klientin. Vet\u00ebm at\u00ebher\u00eb problemi mund t\u00eb quhet i zgjidhur.\n<\/li>\n<li><i>Aft\u00ebsia p\u00ebr t'u adaptuar<\/i> \u2014 nj\u00eb karakteristik\u00eb q\u00eb \u00e7do punonj\u00ebs modern duhet ta ket\u00eb, nga sekretari deri te drejtori. Llojet e pajisjeve ndryshojn\u00eb shum\u00eb shpejt, p\u00ebrdit\u00ebsimet vijn\u00eb, konfigurimet dhe element\u00ebt e integrimit ndryshojn\u00eb - mjedisi teknologjik \u00ebsht\u00eb m\u00eb dinamik se kurr\u00eb. Prandaj, p\u00ebrshtatja mund t\u00eb sigurohet vet\u00ebm n\u00eb nj\u00eb m\u00ebnyr\u00eb: p\u00ebrmes arsimit, si n\u00eb form\u00ebn e njohjeve fillestare t\u00eb disa novacioneve dhe holl\u00ebsive, ashtu edhe n\u00eb formimin e nj\u00eb baze t\u00eb p\u00ebrbashk\u00ebt njohurish (p\u00ebr t\u00eb th\u00ebn\u00eb t\u00eb drejt\u00ebn, platforma HubEx \u00ebsht\u00eb n\u00eb gjendje t\u00eb siguroj\u00eb akumulimin e p\u00ebrvoj\u00ebs p\u00ebrmes biletave. Por \u00e7do sistem ruajtjeje njohurish do t\u00eb b\u00ebj\u00eb, nga Wiki korporative dhe CRM deri te hierarkia e dosjeve n\u00eb server).\n<\/li>\n<li><i>Aft\u00ebsia p\u00ebr t\u00eb komunikuar n\u00eb nj\u00eb form\u00eb t\u00eb qart\u00eb<\/i> \u2014 inxhinieri duhet t\u00eb reagoj\u00eb me sakt\u00ebsi dhe n\u00eb thelb, p\u00ebr t\u00eb zbuluar \u00e7far\u00eb ka ndodhur pa emocione dhe negative dhe p\u00ebr t\u00eb shpjeguar se si do t\u00eb funksionoj\u00eb. P\u00ebr m\u00eb tep\u00ebr, nj\u00eb person i qet\u00eb ngjall m\u00eb shum\u00eb besim dhe siguri n\u00eb professionaliz\u00ebm. Punoni si mjeku i \u2018Ambulanc\u00ebs\u2019: m\u00eb pak emocione, m\u00eb shum\u00eb pun\u00eb dhe veprime t\u00eb sakta. Kjo \u00ebsht\u00eb v\u00ebrtet mbres\u00ebl\u00ebn\u00ebse.\u00a0\n<\/li>\n<\/ul>\n<p>\nDhe duke u kthyer te komiku, \u2014 pak empati nuk do t\u00eb d\u00ebmtonte ask\u00eb. N\u00eb \u00e7do shaka ka nj\u00eb grimc\u00eb t\u00eb s\u00eb v\u00ebrtet\u00ebs.\u00a0\u00a0<\/p>\n<h4>Komiku 2. Klienti nuk b\u00ebn asgj\u00eb, gjith\u00e7ka ndodh vet\u00eb. Pas \"vetes\" q\u00ebndron dikush.<\/h4>\n<p>\nMerrni parasysh se klienti gjithmon\u00eb do t\u00eb p\u00ebrfshihet vet\u00eb n\u00eb pajisjet para se t\u00eb ju th\u00ebrras\u00eb. Kjo nuk ndikohet as nga vula n\u00eb trupin e pajisjes, as nga etiketa e sh\u00ebrbimit (si\u00e7 e ngjitin mjeshtrisht!), as nga stampimi i ofruesit. Thjesht sepse gjithmon\u00eb do t\u00eb ket\u00eb nj\u00eb punonj\u00ebs q\u00eb do t\u00eb thot\u00eb se e di se si funksionon dhe do ta b\u00ebj\u00eb shpejt dhe falas. N\u00eb t\u00eb v\u00ebrtet\u00eb, shpesh kjo \u00ebsht\u00eb vet\u00ebm rezultati i bisedave me Google. Nd\u00ebrkoh\u00eb, me k\u00ebt\u00eb sjellje t\u00eb klientit lidhen probleme q\u00eb duhet t\u00eb zgjidhen pik\u00ebrisht nga inxhinier\u00ebt e sh\u00ebrbimit:<\/p>\n<ul>\n<li>d\u00ebmtime t\u00eb nj\u00ebsive dhe moduleve p\u00ebrkat\u00ebse p\u00ebr shkak t\u00eb moskuptimit t\u00eb lidhjeve teknike;\n<\/li>\n<li>p\u00ebrdorimi i veglave t\u00eb pap\u00ebrshtatshme (p\u00ebrdoren g\u00ebrsh\u00ebr\u00eb manikyrimi, screwdriver, nj\u00eb thik\u00eb qesharake q\u00eb p\u00ebrdoret p\u00ebr letra \u2014 nj\u00eb pajisje e dob\u00ebt, por shum\u00eb e q\u00ebndrueshme);\n<\/li>\n<li>shkelja e mb\u00ebshtjell\u00ebsve softuerik\u00eb \u2014 sidomos n\u00ebse shtypni butonat sipas logjik\u00ebs s\u00eb softuerit t\u00eb zakonsh\u00ebm;\n<\/li>\n<li>rivendosja e cil\u00ebsimeve \u2014 pjes\u00ebrisht ose plot\u00ebsisht.\n<\/li>\n<\/ul>\n<p>\nDetyra e inxhinier\u00ebve superheronj\u00eb nuk \u00ebsht\u00eb vet\u00ebm t\u00eb eliminoj\u00eb, por edhe t\u00eb k\u00ebrkoj\u00eb t\u00eb shpjegoj\u00eb se nd\u00ebrhyrjet e tilla jo vet\u00ebm q\u00eb jan\u00eb t\u00eb d\u00ebmshme, por paguhen edhe p\u00ebrve\u00e7.<br \/>\n<img decoding=\"async\" alt=\"Historit\u00eb e sh\u00ebrbimit teknik. Nj\u00eb postim jo serioz p\u00ebr nj\u00eb pun\u00eb serioze\" src=\"\/wp-content\/uploads\/2019\/07\/c280895acf141e1a7f23136dd29b84e9.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<i>Do t'i dhuroj babait nj\u00eb or\u00eb falas mb\u00ebshtetje teknike p\u00ebr fest\u00ebn.<\/p>\n<p><img decoding=\"async\" alt=\"Historit\u00eb e sh\u00ebrbimit teknik. Nj\u00eb postim jo serioz p\u00ebr nj\u00eb pun\u00eb serioze\" src=\"\/wp-content\/uploads\/2019\/07\/fdbcceb8e0ff0e4aa997131640d72252.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\nThjesht k\u00ebrko n\u00eb Google. Ata shkojn\u00eb dhe k\u00ebrkojn\u00eb.<\/i><\/p>\n<h4>Komiku 3. Klienti \u00ebsht\u00eb gjithmon\u00eb i sakt\u00eb, klienti gjithmon\u00eb ka frik\u00eb.<\/h4>\n<p>\n<img decoding=\"async\" alt=\"Historit\u00eb e sh\u00ebrbimit teknik. Nj\u00eb postim jo serioz p\u00ebr nj\u00eb pun\u00eb serioze\" src=\"\/wp-content\/uploads\/2019\/07\/03b2a0ee684519c7981f9f376be8301e.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<i>Telefononi n\u00eb mb\u00ebshtetje. N\u00eb v\u00ebllain e Ernestit \u00ebsht\u00eb ngjarje n\u00eb let\u00ebr.<\/i><\/p>\n<p>Ndodhin edhe situata t\u00eb kund\u00ebrta, t\u00eb cilat jan\u00eb nj\u00ebsoj t\u00eb kushtueshme p\u00ebr kontraktorin sipas koh\u00ebs: klienti shqet\u00ebsohet p\u00ebr \u00e7do gj\u00eb t\u00eb vog\u00ebl dhe b\u00ebn k\u00ebrkes\u00eb p\u00ebr \u00e7do arsye, duke u frik\u00ebsuar edhe nga pluhuri mbi pajisje, ve\u00e7an\u00ebrisht p\u00ebr t'i rifilluar ose rikonfiguruar. Sigurisht, kjo \u00ebsht\u00eb nj\u00eb barr\u00eb p\u00ebr inxhinier\u00ebt, vizitat p\u00ebr \u00e7do gj\u00eb, kosto p\u00ebr transport dhe benzin\u00eb etj. Mund t\u00eb provoni t\u00eb luftoni me dy m\u00ebnyra kryesore:<\/p>\n<ul>\n<li>t\u00eb k\u00ebrkoni pages\u00eb p\u00ebr \u00e7do vizit\u00eb duke u bazuar jo vet\u00ebm n\u00eb kompleksitetin e problemit, por edhe n\u00eb parametrin e vizit\u00ebs dhe koh\u00ebs s\u00eb specialistit (p.sh. metrolog\u00ebt dhe inxhinier\u00ebt e stacioneve t\u00eb karburanteve punojn\u00eb n\u00eb k\u00ebt\u00eb m\u00ebnyr\u00eb: ata e shkruajn\u00eb direkt n\u00eb akt distanc\u00ebn, koston p\u00ebr kilometrin, shtes\u00ebn p\u00ebr urgjenc\u00ebn etj.) \u2014 klienti do t\u00eb mendoj\u00eb pes\u00eb her\u00eb, ndoshta zgjidhja do t\u00eb jet\u00eb p\u00ebrmes telefonit;\n<\/li>\n<li>t\u00eb kryejm\u00eb nj\u00eb edukim t\u00eb plot\u00eb: t\u00eb p\u00ebrgatisim dhe dor\u00ebzojm\u00eb udh\u00ebzime n\u00eb lidhje me gj\u00ebrat bazike, t\u00eb kufizojm\u00eb kufijt\u00eb e nd\u00ebrhyrjes s\u00eb lejuar n\u00eb funksionimin e pajisjeve (kondicionalisht - mund t\u00eb shk\u00ebmbehet vet\u00eb nj\u00eb element ndri\u00e7imi t\u00eb pajisjes, por nuk lejohet t\u00eb nd\u00ebrhyhet n\u00eb siguresat dhe kartat).\n<\/li>\n<\/ul>\n<p><\/p>\n<blockquote><p><img decoding=\"async\" alt=\"Historit\u00eb e sh\u00ebrbimit teknik. Nj\u00eb postim jo serioz p\u00ebr nj\u00eb pun\u00eb serioze\" src=\"\/wp-content\/uploads\/2019\/07\/28f2c8f72f362ff05654d5d9911f2a44.jpg\" style=\"display:block;margin: 0 auto;\" \/>P\u00ebr m\u00eb tep\u00ebr, aplikimi m\u00eb i preferuar n\u00eb kujtes\u00ebn e punonj\u00ebsve tan\u00eb, e citojm\u00eb sakt\u00ebsisht: \"Di\u00e7ka m\u00eb b\u00ebn zhurm\u00eb UPS-i, duket se po vdes.\"\u00a0 <\/p><\/blockquote>\n<p>\u00a0<\/p>\n<h4>Komik 4. Njohurit\u00eb sekrete duhet t\u00eb b\u00ebhen t\u00eb qarta<\/h4>\n<p>\n<img decoding=\"async\" alt=\"Historit\u00eb e sh\u00ebrbimit teknik. Nj\u00eb postim jo serioz p\u00ebr nj\u00eb pun\u00eb serioze\" src=\"\/wp-content\/uploads\/2019\/07\/9790d46f8f02de257e80539ee9e10ad1.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<i>Po do ishim t\u00eb shp\u00ebtojm\u00eb nga ky supermonstruoz, por ai \u00ebsht\u00eb i vetmi q\u00eb kupton k\u00ebt\u00eb sistem t\u00eb ri IT...<\/i><\/p>\n<p>\u00cbsht\u00eb shum\u00eb e shk\u00eblqyer kur sh\u00ebrbimi juaj teknik, mb\u00ebshtetje p\u00ebr pajisjet ose jasht\u00ebsh\u00ebrbimi ka nj\u00eb guru t\u00eb v\u00ebrtet\u00eb \u2014 ai mund t\u00eb merret me \u00e7do tem\u00eb, t\u00eb eliminoj\u00eb \u00e7do kriz\u00eb dhe t\u00eb zgjidh\u00eb incidentin m\u00eb t\u00eb komplikuar. Por nj\u00eb specialist i till\u00eb jo vet\u00ebm q\u00eb kushton shum\u00eb, p\u00ebr m\u00eb tep\u00ebr, ai zakonisht \u00ebsht\u00eb shum\u00eb i k\u00ebrkuar n\u00eb tregun e pun\u00ebs \u2014 q\u00eb do t\u00eb thot\u00eb se do t\u00eb t\u00ebrhiqet me \u00e7do mjet t\u00eb mundsh\u00ebm. Prandaj, detyra e menaxherit \u00ebsht\u00eb jo vet\u00ebm t\u00eb punoj\u00eb p\u00ebr mbajtjen e tyre, por gjithashtu t\u00eb b\u00ebj\u00eb kompanin\u00eb relativisht t\u00eb pavarur nga specialist\u00ebt ky\u00e7. Biznesi nuk duhet t\u00eb bjer\u00eb me largimin e tyre. Prandaj, ka disa k\u00ebshilla funksionale:<\/p>\n<ul>\n<li>inkurajoni specialist\u00ebt e till\u00eb;\n<\/li>\n<li>motivoni ata t\u00eb ndajn\u00eb njohurit\u00eb, dhe t\u00eb tjer\u00ebt \u2013 t\u00eb m\u00ebsojn\u00eb;\n<\/li>\n<li>automatizoni menaxhimin e klient\u00ebve, incidenteve dhe zgjidhjeve p\u00ebr to \u2014 baza e klient\u00ebve dhe biletave duhet t'i p\u00ebrkas\u00eb kompanis\u00eb, jo specialist\u00ebve t\u00eb ve\u00e7ant\u00eb.\n<\/li>\n<\/ul>\n<p>\nDajdhet tuaj duhet t\u00eb jen\u00eb nj\u00eb forc\u00eb e mir\u00ebsis\u00eb dhe t\u00eb mos kalojn\u00eb n\u00eb an\u00ebn e err\u00ebt p\u00ebr disa l\u00ebngje.<\/p>\n<h4>Komik 5. Shpenzimet duhet t\u00eb jen\u00eb t\u00eb arsyeshme<\/h4>\n<p>\n<img decoding=\"async\" alt=\"Historit\u00eb e sh\u00ebrbimit teknik. Nj\u00eb postim jo serioz p\u00ebr nj\u00eb pun\u00eb serioze\" src=\"\/wp-content\/uploads\/2019\/07\/6ab13662f9778616a9cb1ed763655983.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<i>\u2014 A ndodhi ndonj\u00eb problem?<br \/>\n\u2014 Po, kompjuteri d\u00ebshtoi n\u00eb m\u00ebngjes, un\u00eb thirra specialistin, ai \u00ebsht\u00eb n\u00eb rrug\u00eb.<br \/>\n\u2014 A do na kushtoj\u00eb kjo para?<br \/>\n\u2014 Jo, ai thot\u00eb se e b\u00ebn falas, ne duhet t\u00eb paguajm\u00eb vet\u00ebm koh\u00ebn e udh\u00ebtimit.<br \/>\n\u2014 Shk\u00eblqyer. Nga nga vjen ai p\u00ebr ne?<br \/>\n\u2014 Nga Bangladeshi.<\/i><\/p>\n<p>N\u00ebse nuk menaxhoni sh\u00ebrbimin, ai nuk \u00ebsht\u00eb automatizuar, rrezikoni t\u00eb keni shpenzime t\u00eb tjera p\u00ebr aplikacione t\u00eb paprekura, gabime t\u00eb dispatcher-it, blerjen e pajisjeve t\u00eb panevojshme dhe pjes\u00ebve rezerv\u00eb. Prandaj p\u00ebrdorni nj\u00eb list\u00eb t\u00eb vog\u00ebl kontrolli p\u00ebr t\u00eb shmangur ngat\u00ebrrimet:<\/p>\n<ul>\n<li>p\u00ebrgatitni flet\u00eb sh\u00ebrbimi;\n<\/li>\n<li>mbani regjistrimin n\u00eb sisteme automatizuar;\n<\/li>\n<li>p\u00ebrgatitni hartat e itinerarit dhe kontrolloni l\u00ebvizjen e punonj\u00ebsve n\u00eb rrug\u00eb;\n<\/li>\n<li>mbani regjistrim t\u00eb sakt\u00eb t\u00eb pajisjeve t\u00eb sh\u00ebrbyera dhe incidenteve t\u00eb lidhura;\n<\/li>\n<li>mbani informacionin maksimal mbi incidentin, keni nj\u00eb diagram\/shabllon t\u00eb aplikacionit t\u00eb klientit, i cili merr parasysh t\u00eb gjitha parametrat e r\u00ebnd\u00ebsish\u00ebm p\u00ebr ngarkes\u00ebn dhe kostot.\n<\/li>\n<\/ul>\n<p><\/p>\n<h4>Komi 6. Qet\u00ebsi, vet\u00ebm, @#!#$!!, qet\u00ebsi!<\/h4>\n<p>\n<img decoding=\"async\" alt=\"Historit\u00eb e sh\u00ebrbimit teknik. Nj\u00eb postim jo serioz p\u00ebr nj\u00eb pun\u00eb serioze\" src=\"\/wp-content\/uploads\/2019\/07\/15794904a6f5498d4638f2fa1bb50796.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<i>N\u00eb dit\u00ebt e sotme, me jog\u00ebn vet\u00ebm nuk mbijetojm\u00eb, duhet t\u00eb punojm\u00eb edhe n\u00eb mb\u00ebshtetje teknike.<\/i><\/p>\n<p>Ruani nervat! Puna e inxhinierit t\u00eb sh\u00ebrbimit \u00ebsht\u00eb natyrisht e lidhur me nj\u00eb ngarkes\u00eb psikologjike t\u00eb madhe, stres, dhe aktivizim mendor. Secili vendos si t\u00eb p\u00ebrballoj\u00eb k\u00ebto probleme, por t\u00eb heq\u00ebsh nj\u00eb pjes\u00eb nga rutina dhe shqet\u00ebsimet nervoze me ndihm\u00ebn e softuerit \u00ebsht\u00eb shum\u00eb m\u00eb e leht\u00eb. Ne si <noindex><a rel=\"nofollow\" href=\"https:\/\/hubex.ru\/\">krijues t\u00eb k\u00ebtij softueri<\/a><\/noindex> deklarojm\u00eb: nuk ka detaje t\u00eb par\u00ebnd\u00ebsishme, dhe detajet e menaxhuara jan\u00eb \u00e7el\u00ebsi i qet\u00ebsis\u00eb dhe suksesit.<\/p>\n<h4>Komik 7. Sh\u00ebrbimi i sh\u00ebrbimit nuk besohet<\/h4>\n<p>\n<img decoding=\"async\" alt=\"Historit\u00eb e sh\u00ebrbimit teknik. Nj\u00eb postim jo serioz p\u00ebr nj\u00eb pun\u00eb serioze\" src=\"\/wp-content\/uploads\/2019\/07\/93d4813ee3fb10802d8e884cf853dca6.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<i>\u2014 Sh\u00ebrbimi i sh\u00ebrbimit? M\u00eb duket se serveri ka r\u00ebn\u00eb.<br \/>\n\u2014 Ok, un\u00eb do t\u00eb kujdesem p\u00ebr k\u00ebt\u00eb.<br \/>\nN\u00eb server:<br \/>\n\u2014 Mos rri, servec, ne mendojm\u00eb se po b\u00ebn nj\u00eb pun\u00eb t\u00eb shk\u00eblqyer, t\u00eb gjith\u00eb t\u00eb duam.<\/i><\/p>\n<p>K\u00ebshtu e p\u00ebrshkruajn\u00eb disa p\u00ebrdorues pun\u00ebn e inxhinier\u00ebve. Sidomos ata q\u00eb kan\u00eb k\u00ebt\u00eb perceptim jan\u00eb ata q\u00eb paguajn\u00eb: kontabilist\u00ebt, menaxher\u00ebt e lart\u00eb, sh\u00ebrbimet tregtare t\u00eb klient\u00ebve tuaj. Ata jan\u00eb t\u00eb gatsh\u00ebm t'ju akuzojn\u00eb p\u00ebr leni, t\u00eb zgjatni orarin e pun\u00ebs, p\u00ebr sh\u00ebrbime shum\u00eb t\u00eb shtrenjta dhe p\u00ebr paprofesionaliz\u00ebm, vet\u00ebm p\u00ebr t\u00eb paguar pak m\u00eb pak. \u00c7\u00ebshtja zgjidhet thjesht: \u00e7mimi dhe p\u00ebrmbajtja e pun\u00ebve duhet t\u00eb p\u00ebrcaktohen qart\u00eb, gjith\u00e7ka realizohet n\u00eb p\u00ebrputhje me detyr\u00ebn teknike, k\u00ebrkes\u00ebn, aktin ose kontrat\u00ebn. \u00c7do devijim duhet gjithashtu t\u00eb jet\u00eb i motivuar dhe i shkruar n\u00eb dokumente. K\u00ebshtu do t'i hiqni nj\u00eb pjes\u00eb t\u00eb madhe t\u00eb dhembjeve t\u00eb kok\u00ebs q\u00eb lidhen me llogarit\u00eb.<\/p>\n<blockquote><p><img decoding=\"async\" alt=\"Historit\u00eb e sh\u00ebrbimit teknik. Nj\u00eb postim jo serioz p\u00ebr nj\u00eb pun\u00eb serioze\" src=\"\/wp-content\/uploads\/2019\/07\/15f273bbf14b91b4dbaf3c2b1dce4f61.jpg\" style=\"display:block;margin: 0 auto;\" \/>N\u00eb vitin 1995, n\u00eb nj\u00eb kompani nd\u00ebrtimi u prish nj\u00eb kasafort\u00eb. Kontabilisti kryesor thirri nj\u00eb specialist p\u00ebr thyerjen e \u00e7el\u00ebsave t\u00eb komplikuar dhe dyerve t\u00eb kasafortave. Djali punoi gjysm\u00eb ore, nj\u00eb or\u00eb, nj\u00eb or\u00eb e gjysm\u00eb. Kontabilisti, i irrituar, tha:<\/p>\n<p>\u2014 Po thoni se jeni profesionist! Po punoni aq gjat\u00eb, nuk do ti shoh dokumentet sot!<br \/>\n\u2014 Hmm. A do t\u00eb m\u00eb paguani t\u00eb nj\u00ebjt\u00ebn shum\u00eb, n\u00ebse e hap shpejt?<br \/>\n\u2014 Po, gjith\u00e7ka sipas fatur\u00ebs.<br \/>\nPas nj\u00eb minute, kasaforta ishte e hapur, pas 15 minutash \u2014 funksionale. Djaloshi n\u00ebnshkroi dokumentet dhe tha:<br \/>\n\u2014 Shpesh, kur b\u00ebj pun\u00ebn n\u00eb tre minuta, m\u00eb refuzojn\u00eb t\u00eb paguajn\u00eb fatur\u00ebn. Por nuk \u00ebsht\u00eb koha q\u00eb merr vler\u00eb \u2014 \u00ebsht\u00eb puna. M\u00eb duhet t\u00eb imitoj.<\/p><\/blockquote>\n<p><\/p>\n<h4>Komiku 8. Klienti gjithmon\u00eb \u00ebsht\u00eb i zem\u00ebruar<\/h4>\n<p>\n<img decoding=\"async\" alt=\"Historit\u00eb e sh\u00ebrbimit teknik. Nj\u00eb postim jo serioz p\u00ebr nj\u00eb pun\u00eb serioze\" src=\"\/wp-content\/uploads\/2019\/07\/b4b5027f467f18a3c9cb34473150fc6f.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<i>Sh\u00ebrbim i dashur! Para s\u00eb gjithash, duhet ta dini se po e shkruaj k\u00ebt\u00eb k\u00ebrkes\u00eb me gishti im t\u00eb mes\u00ebm.<\/i><\/p>\n<p>Po, klienti shpesh \u00ebsht\u00eb i zem\u00ebruar dhe \u00ebsht\u00eb e v\u00ebshtir\u00eb t\u00eb merrni nj\u00eb k\u00ebrkes\u00eb ose informata t\u00eb qarta nga ai. Prandaj, m\u00eb mir\u00eb \u00ebsht\u00eb t'i jepni atij nj\u00eb mund\u00ebsi p\u00ebr t'u lidhur me ju p\u00ebrmes aplikacionit me forma smart dhe t\u00eb personalizuara, sepse elektronika duron gjith\u00e7ka, dhe nj\u00eb menaxher agresiv ka mund\u00ebsin\u00eb t\u00eb fokusohet.\u00a0<\/p>\n<p>P\u00ebrve\u00e7 k\u00ebsaj, zem\u00ebrimi i klientit \u00ebsht\u00eb i kuptuesh\u00ebm: gjat\u00eb prishjeve, gabimeve, mosfunksionimeve, dhe d\u00ebshtimit t\u00eb pajisjeve, klienti p\u00ebson humbje direkte, dhe shpejt\u00ebsia e reagimit t\u00eb sh\u00ebrbimit shpesh p\u00ebrcakton sa serioze jan\u00eb k\u00ebto humbje dhe sa shpejt do t\u00eb kompensohen. Tani e kuptoni se 45 minuta pritjeje p\u00ebr nj\u00eb p\u00ebrgjigje n\u00eb telefon \u00ebsht\u00eb nj\u00eb katastrof\u00eb?<\/p>\n<h4>Komiku 9. Problemi ka sy t\u00eb m\u00ebdhenj<\/h4>\n<p>\n<img decoding=\"async\" alt=\"Historit\u00eb e sh\u00ebrbimit teknik. Nj\u00eb postim jo serioz p\u00ebr nj\u00eb pun\u00eb serioze\" src=\"\/wp-content\/uploads\/2019\/07\/459d4fccf22f2de24654b2aa8f013cdd.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<i>Kompanit\u00eb tona jan\u00eb prishur, jemi t\u00eb detyruar t\u00eb b\u00ebjm\u00eb gjith\u00e7ka manualisht!<\/i><\/p>\n<p>P\u00ebr t\u00eb nj\u00ebjtat arsye t\u00eb p\u00ebrmendura m\u00eb sip\u00ebr, klienti shpesh e ekzagjeron shkall\u00ebn e defektit: njofton se gjith\u00e7ka \u00ebsht\u00eb prishur (nd\u00ebrsa n\u00eb t\u00eb v\u00ebrtet\u00eb ka dal\u00eb nga priz\u00eb), nuk funksionon asgj\u00eb (n\u00eb t\u00eb v\u00ebrtet\u00eb ka dal\u00eb jasht\u00eb funksionit nj\u00eb modul), t\u00eb gjitha pajisjet po ndizen (me ndri\u00e7im t\u00eb \u00e7akorduar), ne po vuajm\u00eb humbje t\u00eb m\u00ebdha (kolona kalon 2 ml p\u00ebr lit\u00ebr), punonj\u00ebsit jan\u00eb angazhuar n\u00eb nj\u00eb sindikat kriminale dhe po pushtojn\u00eb biznesin (kolona nuk derdh 4 ml p\u00ebr lit\u00ebr). N\u00eb \u00e7do rast, ka nj\u00eb arsye p\u00ebr t'u kontaktuar dhe detyra juaj \u00ebsht\u00eb t\u00eb ndihmoni klientin t\u00eb plot\u00ebsoj\u00eb aplikimin sa m\u00eb realist q\u00eb t\u00eb jet\u00eb e mundur. S\u00ebrish, formular\u00ebt e krijimit t\u00eb aplikacioneve dhe paneli personal i klientit (apo madje aplikacioni personal p\u00ebr celular, si ai i <noindex><a rel=\"nofollow\" href=\"https:\/\/hubex.ru\/\">HubEx<\/a><\/noindex>). N\u00eb ve\u00e7anti, \u00ebsht\u00eb shum\u00eb e r\u00ebnd\u00ebsishme t'i jepni klientit mund\u00ebsin\u00eb p\u00ebr t\u00eb ndjekur ndryshimin e statusit t\u00eb aplikimit t\u00eb tij.<\/p>\n<h4>Komedik 10. Puna e sh\u00ebrbimit \u00ebsht\u00eb arg\u00ebtuese. Por m\u00eb par\u00eb \u2014 n\u00eb m\u00ebnyr\u00eb profesionale<\/h4>\n<p>\n<img decoding=\"async\" alt=\"Historit\u00eb e sh\u00ebrbimit teknik. Nj\u00eb postim jo serioz p\u00ebr nj\u00eb pun\u00eb serioze\" src=\"\/wp-content\/uploads\/2019\/07\/8880874a4ba2050c46ab963c99d397e7.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<i>Faleminderit p\u00ebr kontaktin tuaj me mb\u00ebshtetjen. P\u00ebr q\u00ebllime t\u00eb kontrollit t\u00eb cil\u00ebsis\u00eb, telefoni mund t\u00eb regjistrohet, por me siguri do t\u00eb na jap\u00eb shkas p\u00ebr t\u00eb qeshur m\u00eb von\u00eb n\u00eb dhom\u00ebn e pushimeve.<\/i><\/p>\n<p>Po, n\u00eb jet\u00ebn e inxhinier\u00ebve t\u00eb sh\u00ebrbimit ka shum\u00eb gj\u00ebra qesharake, ja disa citate nga punonj\u00ebs t\u00eb ndrysh\u00ebm:<\/p>\n<blockquote><p><img decoding=\"async\" alt=\"Historit\u00eb e sh\u00ebrbimit teknik. Nj\u00eb postim jo serioz p\u00ebr nj\u00eb pun\u00eb serioze\" src=\"\/wp-content\/uploads\/2019\/07\/fbccdbe994372db25f11f07b24ad5ebf.jpg\" style=\"display:block;margin: 0 auto;\" \/><i>\u00abNga nga kulla juaj, priten lule, prisni at\u00eb\u00bb<\/i> \/\/ \u043e\u0431\u0440\u0430\u0449\u0435\u043d\u0438\u0435 \u0432 \u0441\u043f\u0440\u0430\u0432\u043a\u0443 \u043e\u043f\u0435\u0440\u0430\u0442\u043e\u0440\u0430 \u0441\u0432\u044f\u0437\u0438<br \/>\n<i>\u00abSpecialist\u00ebt tuaj erdh\u00ebn me nj\u00eb pastrues dhe e g\u00ebrvisht\u00ebn at\u00eb n\u00eb kompjuter\u00eb, ne thirrem vet\u00ebm pastrues bar\u00ebrash\u00bb<\/i> \/\/ \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u0446\u0430 \u043d\u0435\u0444\u0442\u0435\u043f\u0435\u0440\u0435\u0440\u0430\u0431\u0430\u0442\u044b\u0432\u0430\u044e\u0449\u0435\u0439 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u0418\u0422-\u0430\u0443\u0442\u0441\u043e\u0440\u0441\u0435\u0440\u0443 (\u043a\u0443\u043b\u0435\u0440\u044b \u0441\u043e\u0431\u0440\u0430\u043b\u0438 \u043f\u044b\u043b\u044c \u0432\u0441\u0435\u0433\u043e \u043c\u0438\u0440\u0430)<br \/>\n<i>\u00abAi pip, pastaj chaf-chaf, dhe drita pulson\u00bb<\/i> \/\/ \u043f\u043e\u043b\u0435\u0442\u0435\u043b \u043d\u0430\u0441\u043e\u0441 \u0443 \u0422\u0420\u041a \u043d\u0430 \u0410\u0417\u0421<br \/>\n<i>\u00abKa zhurma, krisje dhe squeak n\u00eb kolonat e karburantit\u00bb<\/i> \/\/ \u043f\u0440\u0438\u0435\u0445\u0430\u043b\u0438, \u043e\u0442\u043a\u0440\u044b\u043b\u0438 \u043a\u0440\u044b\u0448\u043a\u0443 \u0441\u0442\u0430\u0440\u043e\u0439 \u041b\u0438\u0432\u043d\u044b, \u0430 \u0442\u0430\u043c \u043f\u0442\u0438\u0447\u043a\u0430-\u0442\u0440\u044f\u0441\u043e\u0433\u0443\u0437\u043a\u0430 \u0433\u043d\u0435\u0437\u0434\u043e \u0441\u0432\u0438\u043b\u0430 \u0438 \u0443\u0436\u0435 \u0432\u044b\u0432\u0435\u043b\u0430 \u043f\u0442\u0435\u043d\u0446\u043e\u0432; \u0442\u0438\u0445\u043e \u0437\u0430\u043a\u0440\u044b\u043b\u0438 \u0438 \u043d\u0435 \u043f\u043e\u0442\u0440\u0435\u0432\u043e\u0436\u0438\u043b\u0438 \u0438\u0445<br \/>\n<i>\u00abKa gjak n\u00eb buck, pothuajse nj\u00eb gjysm\u00eb metri\u00bb <\/i>\/\/ \u0432 \u0442\u043e\u043f\u043b\u0438\u0432\u043d\u043e\u043c \u0440\u0435\u0437\u0435\u0440\u0432\u0443\u0430\u0440\u0435 \u0410\u0417\u0421 \u043e\u0441\u0430\u0434\u043e\u043a \u043e\u0442 \u043e\u0447\u0435\u043d\u044c \u043a\u0430\u0447\u0435\u0441\u0442\u0432\u0435\u043d\u043d\u043e\u0433\u043e \u0440\u043e\u0441\u0441\u0438\u0439\u0441\u043a\u043e\u0433\u043e \u0442\u043e\u043f\u043b\u0438\u0432\u0430, \u0447\u0438\u0441\u0442\u0438\u043b\u0438 \u0441 \u0434\u0435\u0436\u0443\u0440\u043d\u043e\u0439 \u0441\u043a\u043e\u0440\u043e\u0439, \u0447\u0442\u043e\u0431\u044b \u043f\u0440\u0435\u0434\u0443\u043f\u0440\u0435\u0434\u0438\u0442\u044c \u043e\u0442\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0440\u0430\u0431\u043e\u0447\u0438\u0445<br \/>\n<i>\u00abPistoleta ka ngecur, nuk mund t\u00eb pastrohet. Shefi do t\u00eb vij\u00eb nes\u00ebr, atij i nevojitet p\u00ebr t\u00eb punuar\u00bb<\/i> \/\/ \u043e \u043f\u0438\u0441\u0442\u043e\u043b\u0435\u0442\u0435 \u0448\u043b\u0430\u043d\u0433\u0430 \u043a\u043e\u043b\u043e\u043d\u043a\u0438 \u043d\u0430 \u0410\u0417\u0421<br \/>\n<i>\u00abServeri ra? Jo, nuk ra, \u00ebsht\u00eb duke q\u00ebndruar te muri!\u00bb <\/i>\/\/ \u0432 \u043e\u0442\u0432\u0435\u0442 \u043d\u0430 \u0443\u0442\u043e\u0447\u043d\u0435\u043d\u0438\u0435 \u0437\u0430\u044f\u0432\u043a\u0438 \u043d\u0430 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u0443 \u0441\u043e \u0441\u043a\u043e\u0440\u043e\u0441\u0442\u044c\u044e \u0440\u0430\u0431\u043e\u0442\u044b \u0432\u043d\u0443\u0442\u0440\u0435\u043d\u043d\u0435\u0433\u043e \u0441\u0435\u0440\u0432\u0435\u0440\u0430<br \/>\n\u00abPrinteri p\u00ebrtyp\u00eb t\u00eb gjitha\u00bb \/\/ duket p\u00ebrher\u00eb i ngjeshur me let\u00ebr\u00a0 <\/p><\/blockquote>\n<p> Por nuk duhet t\u00eb p\u00ebrfshiheni shum\u00eb: sh\u00ebrbimi, mb\u00ebshtetja dhe mir\u00ebmbajtja e pajisjeve jan\u00eb \u00e7\u00ebshtje shum\u00eb serioze.<\/p>\n<p>Tema e suksesshme e sh\u00ebrbimit ndaj klient\u00ebve \u00ebsht\u00eb krijimi i nj\u00eb strukture t\u00eb mir\u00eb menaxhimi t\u00eb sh\u00ebrbimit dhe nj\u00eb proces biznesi t\u00eb organizuar p\u00ebr t\u00eb trajtuar ankesa nga klient\u00ebt.<\/p>\n<p>Duhet t\u00eb harroni p\u00ebrgjithmon\u00eb p\u00ebr:<\/p>\n<ol>\n<li>Zgjidhjet e gjata t\u00eb lidhjeve.\u00a0\n<\/li>\n<li>Koha e gjat\u00eb e pritjes p\u00ebr sh\u00ebrbim.\u00a0\n<\/li>\n<li>P\u00ebr historit\u00eb e harruara t\u00eb klient\u00ebve - \u00e7do her\u00eb historia e defektit perceptohet si nj\u00eb e t\u00ebr\u00eb, e duhur p\u00ebr t'u p\u00ebrs\u00ebritur.\n<\/li>\n<\/ol>\n<p><\/p>\n<h4>Si t\u00eb punoni?<\/h4>\n<p><\/p>\n<ul>\n<li>Rregulli i par\u00eb \u00ebsht\u00eb t\u00eb mbani nj\u00eb histori t\u00eb klientit dhe pajisjeve q\u00eb keni n\u00eb mb\u00ebshtetje. Nuk ka asgj\u00eb m\u00eb t\u00eb keqe se sa t\u00eb shpjegoni disa her\u00eb \u00e7far\u00eb problemi ka pajisja \u2014 ashtu si numri i specialist\u00ebve tek t\u00eb cil\u00ebt ju kan\u00eb transferuar. <noindex><a rel=\"nofollow\" href=\"https:\/\/hubex.ru\/\">Software i specializuar <\/a><\/noindex>lejon t\u00eb regjistrohen t\u00eb gjith\u00eb detajet e marr\u00ebdh\u00ebnieve, t\u00eb ruaj\u00eb incidentet, t\u00eb krijoj\u00eb pasaport\u00ebn e pajisjeve \u2014 pra, t\u00eb mbaj\u00eb nj\u00eb baz\u00eb q\u00eb \u00e7do inxhinier sh\u00ebrbimi t\u00eb mund ta shoh\u00eb menj\u00ebher\u00eb historin\u00eb e klientit dhe t\u00eb reagoj\u00eb shpejt ose ta transferoj\u00eb k\u00ebrkes\u00ebn tek specialisti i nevojsh\u00ebm.\n<\/li>\n<li>Ka edhe nj\u00eb aspekt tjet\u00ebr t\u00eb r\u00ebnd\u00ebsish\u00ebm t\u00eb menaxhimit t\u00eb sh\u00ebrbimit. N\u00ebse kompania nuk \u00ebsht\u00eb n\u00eb gjendje t\u00eb siguroj\u00eb inxhinier\u00ebve instrumentet q\u00eb e b\u00ebjn\u00eb pun\u00ebn e tyre efektive dhe t\u00eb matshme, ajo nuk duhet t\u00eb p\u00ebrdor\u00eb KPI. Ndryshe, do t\u00eb ndodh\u00eb q\u00eb coeficient\u00ebt t\u00eb vendosen, por realiteti i zbatimit t\u00eb tyre t\u00eb mos kontrollohet \u2014 si rezultat, do t\u00eb ket\u00eb demotivim t\u00eb p\u00ebrgjithsh\u00ebm t\u00eb stafit.\n<\/li>\n<li>Do t\u00eb m\u00ebsoni m\u00eb shum\u00eb rreth produktit tuaj dhe sh\u00ebrbimeve q\u00eb ofroni. Do t\u00eb grumbulloni komente, k\u00ebrkesa, incidente dhe mbi k\u00ebt\u00eb baz\u00eb do t\u00eb kuptoni se \u00e7far\u00eb presin klient\u00ebt nga produkti juaj. Kjo informacion do t\u00eb mbush\u00eb backlog-un tuaj dhe do t'ju ndihmoj\u00eb t\u00eb gjeni drejtimin e duhur p\u00ebr zhvillim.\n<\/li>\n<\/ul>\n<p>\nNj\u00eb departament i mir\u00eb sh\u00ebrbimi me automatizim cil\u00ebsor \u00ebsht\u00eb nj\u00eb burim shtes\u00eb t\u00eb ardhurash p\u00ebr kompanin\u00eb. Sigurisht, ka nj\u00eb tundim t\u00eb madh t\u00eb mos krijoni nj\u00eb sh\u00ebrbim dhe t\u00eb p\u00ebrdorni kapacitetet e punonj\u00ebsve ekzistues, sepse krijimi i nj\u00eb sh\u00ebrbimi bie n\u00ebn shpenzime. Megjithat\u00eb, k\u00ebto shpenzime do t\u00eb shlyhen shpejt, pasi:<\/p>\n<ol>\n<li>Do t\u00eb rrisni shitjet dhe jet\u00ebgjat\u00ebsin\u00eb e klient\u00ebve - asnj\u00eb klient nuk \u00ebsht\u00eb i gatsh\u00ebm t\u00eb shpenzoj\u00eb para p\u00ebr sh\u00ebrbime dhe produkte q\u00eb mb\u00ebshteten dob\u00ebt.\n<\/li>\n<li>Sh\u00ebrbimi kursen para p\u00ebr biznesin tuaj dhe p\u00ebr klient\u00ebt tuaj, pasi prania e punonj\u00ebsve t\u00eb specializuar ndihmon n\u00eb zgjidhjen e problemeve p\u00ebrpara se ato t\u00eb shfaqen. Klient\u00ebt nuk d\u00ebmtojn\u00eb reputacionin tuaj, pasi t\u00eb gjitha incidentet zgjidhen n\u00eb m\u00ebnyr\u00eb profesionale dhe pa vones\u00eb.\n<\/li>\n<li>P\u00ebrdoruesit tuaj mbeten testuesit tuaj beta dhe k\u00ebshilltar\u00ebt kryesor\u00eb n\u00eb zhvillimin e biznesit \u2014 dhe kjo i kursen jo vet\u00ebm n\u00eb k\u00ebrkime, por edhe n\u00eb staf dhe n\u00eb hapat e gabuara n\u00eb zhvillimin e produktit.\n<\/li>\n<\/ol>\n<p>\nT\u00eb kesh nj\u00eb sh\u00ebrbim, mb\u00ebshtetje teknike, t\u00eb jesh nj\u00eb outsourcer ose t\u00eb zgjidh\u00ebsh t\u00eb gjitha problemet brenda kompanis\u00eb p\u00ebr nj\u00eb klient t\u00eb brendsh\u00ebm \u2014 do t\u00eb thot\u00eb t\u00eb marr\u00ebsh p\u00ebrsip\u00ebr p\u00ebrgjegj\u00ebsin\u00eb p\u00ebr rentabilitetin, cil\u00ebsin\u00eb dhe shpejt\u00ebsin\u00eb e pun\u00ebs s\u00eb tjer\u00ebve, faktikisht t\u00eb sigurosh funksionimin dhe vazhdim\u00ebsin\u00eb e proceseve. Dhe an\u00eb komike nga mb\u00ebshtetje e jashtme as q\u00eb \u00ebsht\u00eb maj\u00eb e ajsbergut t\u00eb detyrave me t\u00eb cilat sh\u00ebrbimet p\u00ebrballen \u00e7do dit\u00eb. Pra, buz\u00ebqeshni \u2014 dhe mjaft, n\u00eb pun\u00eb!<\/p>\n<p><noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/hubex\/blog\/460002\/\"><b>Nj\u00eb artikull p\u00ebrmbledh\u00ebs mbi HubEx<\/b><\/a><\/noindex><br \/>\n<noindex><a rel=\"nofollow\" href=\"https:\/\/hubex.ru\"><b>P\u00ebr ata q\u00eb jan\u00eb gati t\u00eb vler\u00ebsojn\u00eb menj\u00ebher\u00eb HubEx \u2014 faqja jon\u00eb.<\/b><\/a><\/noindex><\/p>\n<p>\nDuke shfryt\u00ebzuar rastin, ekipi yn\u00eb uron t\u00eb gjith\u00eb p\u00ebr Dit\u00ebn e Administrat\u00ebs s\u00eb Sistemit q\u00eb kaloi, si dhe p\u00ebr Dit\u00ebn e Punonj\u00ebsit t\u00eb Mb\u00ebshtetjes Teknike m\u00eb 1 gusht! Dhe p\u00ebr profesionist\u00ebt e v\u00ebrtet\u00eb \u2014 puna si nj\u00eb fest\u00eb \ud83d\ude42<\/p>\n<p><b class=\"spoiler_title\">Kjo \u00ebsht\u00eb natyra e Karelias<\/b><img decoding=\"async\" alt=\"Historit\u00eb e sh\u00ebrbimit teknik. Nj\u00eb postim jo serioz p\u00ebr nj\u00eb pun\u00eb serioze\" src=\"\/wp-content\/uploads\/2019\/07\/78db8a397b70a27509ac7567e6c187c9.jpg\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>Burimi: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/hubex\/blog\/461797\/\">habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u0421\u0435\u0440\u0432\u0438\u0441\u043d\u044b\u0435 \u0438\u043d\u0436\u0435\u043d\u0435\u0440\u044b \u0431\u044b\u0432\u0430\u044e\u0442 \u043d\u0430 \u0410\u0417\u0421 \u0438 \u043a\u043e\u0441\u043c\u043e\u0434\u0440\u043e\u043c\u0430\u0445, \u0432 IT-\u043a\u043e\u043c\u043f\u0430\u043d\u0438\u044f\u0445 \u0438 \u043d\u0430 \u0430\u0432\u0442\u043e\u0437\u0430\u0432\u043e\u0434\u0430\u0445, \u043d\u0430 \u0412\u0410\u0417\u0435 \u0438 \u0432 Space X, \u0432 \u043d\u0435\u0431\u043e\u043b\u044c\u0448\u043e\u043c \u0431\u0438\u0437\u043d\u0435\u0441\u0435 \u0438 \u0432 \u043c\u0435\u0436\u0434\u0443\u043d\u0430\u0440\u043e\u0434\u043d\u044b\u0445 \u0433\u0438\u0433\u0430\u043d\u0442\u0430\u0445. \u0418 \u0432\u0441\u0435, \u0430\u0431\u0441\u043e\u043b\u044e\u0442\u043d\u043e \u0432\u0441\u0435 \u043e\u043d\u0438 \u043a\u043e\u0433\u0434\u0430-\u0442\u043e \u0441\u043b\u044b\u0448\u0430\u043b\u0438 \u043a\u043b\u0430\u0441\u0441\u0438\u0447\u0435\u0441\u043a\u0438\u0439 \u043d\u0430\u0431\u043e\u0440 \u043f\u0440\u043e \u00ab\u043e\u043d\u043e \u0441\u0430\u043c\u043e\u00bb, \u00ab\u044f \u0442\u0443\u0442 \u0438\u0437\u043e\u043b\u0435\u043d\u0442\u043e\u0439 \u043e\u0431\u043c\u043e\u0442\u0430\u043b \u0438 \u043e\u043d\u043e \u0440\u0430\u0431\u043e\u0442\u0430\u043b\u043e, \u0430 \u043f\u043e\u0442\u043e\u043c \u0431\u0430\u0445\u043d\u0443\u043b\u043e\u00bb, \u00ab\u044f \u043d\u0438\u0447\u0435\u0433\u043e \u043d\u0435 \u0442\u0440\u043e\u0433\u0430\u043b\u00bb, \u00ab\u0442\u043e\u0447\u043d\u043e \u043d\u0435 \u043c\u0435\u043d\u044f\u043b\u00bb \u0438 [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":27479,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[688],"tags":[],"class_list":["post-36688","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-administrirovanie"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.0.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"\u0421\u0435\u0440\u0432\u0438\u0441\u043d\u044b\u0435 \u0438\u043d\u0436\u0435\u043d\u0435\u0440\u044b \u0431\u044b\u0432\u0430\u044e\u0442 \u043d\u0430 \u0410\u0417\u0421 \u0438 \u043a\u043e\u0441\u043c\u043e\u0434\u0440\u043e\u043c\u0430\u0445, \u0432 IT-\u043a\u043e\u043c\u043f\u0430\u043d\u0438\u044f\u0445 \u0438 \u043d\u0430 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Nj\u00eb postim jo serioz p\u00ebr nj\u00eb pun\u00eb serioze | ProHoster","description":"Inxhinier\u00ebt e sh\u00ebrbimit jan\u00eb n\u00eb stacionet e karburanteve dhe n\u00eb kosmodromet, n\u00eb kompanit\u00eb IT dhe n\u00eb fabrikat e makinave, n\u00eb VAZ dhe n\u00eb Space X, n\u00eb bizneset e vogla dhe n\u00eb gjigant\u00ebt nd\u00ebrkomb\u00ebtar\u00eb. Dhe t\u00eb gjith\u00eb, krejt, ata nj\u00ebher\u00eb e kan\u00eb d\u00ebgjuar klasiken p\u00ebr \"vet\u00eb ndodhi\", \"e kam mb\u00ebshtjell\u00eb me izolent dhe funksionoi, pastaj shp\u00ebrtheu\", \"nuk kam prekur asgj\u00eb\", \"siguroi nuk kam ndryshuar\" dhe","canonical_url":"https:\/\/prohoster.info\/sq\/blog\/administrirovanie\/bajki-servisnoj-sluzhby-neseryoznyj-post-o-seryoznoj-rabote","robots":"max-image-preview:large","keywords":"","webmasterTools":{"miscellaneous":""},"schema":null,"og:locale":"sq_AL","og:site_name":"ProHoster | \u041a\u0443\u043f\u0438\u0442\u044c \u043d\u0430\u0434\u0435\u0436\u043d\u044b\u0439 \u0445\u043e\u0441\u0442\u0438\u043d\u0433 \u0434\u043b\u044f \u0441\u0430\u0439\u0442\u043e\u0432 \u0441 \u0437\u0430\u0449\u0438\u0442\u043e\u0439 \u043e\u0442 DDoS, VPS VDS \u0441\u0435\u0440\u0432\u0435\u0440\u044b","og:type":"article","og:title":"\ud83e\udd47\u0411\u0430\u0439\u043a\u0438 \u0441\u0435\u0440\u0432\u0438\u0441\u043d\u043e\u0439 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