{"id":36796,"date":"2019-10-31T22:13:50","date_gmt":"2019-10-31T19:13:50","guid":{"rendered":"https:\/\/prohoster.info\/blog\/tehpodderzhka-na-raz-dva-tri\/"},"modified":"2019-10-31T22:13:50","modified_gmt":"2019-10-31T19:13:50","slug":"tehpodderzhka-na-raz-dva-tri","status":"publish","type":"post","link":"https:\/\/prohoster.info\/sq\/blog\/administrirovanie\/tehpodderzhka-na-raz-dva-tri","title":{"rendered":"Mb\u00ebshtetje teknike n\u00eb nj\u00eb\u2026 dy\u2026 tre\u2026","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>Pse ju nevojitet nj\u00eb softuer i ve\u00e7ant\u00eb p\u00ebr mb\u00ebshtetje teknike, ve\u00e7an\u00ebrisht n\u00ebse keni tashm\u00eb nj\u00eb sistem t\u00eb menaxhimit t\u00eb gabimeve, CRM dhe post\u00eb elektronike? M\u00eb shum\u00eb se kaq askush nuk e ka menduar, sepse kompania me mb\u00ebshtetje t\u00eb fort\u00eb ka prej koh\u00ebsh nj\u00eb sistem helpdesk, nd\u00ebrsa t\u00eb tjerat e menaxhojn\u00eb k\u00ebrkesat dhe ankesat e klient\u00ebve \"me dor\u00eb\", p\u00ebr shembull, p\u00ebrmes post\u00ebs elektronike. Kjo sjell rreziqe: n\u00ebse ka k\u00ebrkesa nga klient\u00ebt, ato duhet t\u00eb p\u00ebrpunohen dhe ruhen n\u00eb nj\u00eb m\u00ebnyr\u00eb q\u00eb t\u00eb mos ket\u00eb \"k\u00ebrkes\u00eb e mbyllur dhe harruar\", \"k\u00ebrkes\u00eb e harruar dhe e mbyllur\", \"k\u00ebrkes\u00eb e pritur p\u00ebr 7 muaj n\u00eb statusin e informacionit t\u00eb sakt\u00eb\", \"k\u00ebrkes\u00eb e humbur\", \"m\u00eb falni\" (nj\u00eb variant universale p\u00ebr \u00e7do rast t\u00eb keqmenaxhimit t\u00eb k\u00ebrkesave \u2014 pothuajse nj\u00eb p\u00ebrjashtim njer\u00ebzor). Ne ishim nj\u00eb kompani IT q\u00eb kaloi nga nevoja p\u00ebr nj\u00eb sistem tikets n\u00eb prodhimin e k\u00ebtij sistemi. N\u00eb thelb, ne kemi nj\u00eb histori dhe do t'jua tregojm\u00eb at\u00eb.<\/p>\n<p><noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/regionsoft\/blog\/460008\/\"><img decoding=\"async\" alt=\"Mb\u00ebshtetje teknike n\u00eb nj\u00eb\u2026 dy\u2026 tre\u2026\" src=\"\/wp-content\/uploads\/2019\/08\/538413b8bac8231dca6148b814094fc7.png\" style=\"display:block;margin: 0 auto;\" \/><\/a><\/noindex><br \/>\n<noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><\/p>\n<h2>K\u00ebpucari pa k\u00ebpuc\u00eb<\/h2>\n<p>\nQ\u00eb prej 13 vjet\u00ebsh ne po zhvillojm\u00eb nj\u00eb sistem CRM, q\u00eb n\u00eb kuptimin e v\u00ebrtet\u00eb \u00ebsht\u00eb \"e gjith\u00eb e jona\": s\u00eb pari, kjo \u00ebsht\u00eb zhvillimi kryesor, rreth t\u00eb cilit rrotullohen t\u00eb gjith\u00eb softuer\u00ebt e tjer\u00eb, dhe s\u00eb dyti, kemi m\u00eb shum\u00eb se 6000 klient\u00eb... K\u00ebtu ia vlen t\u00eb ndalojm\u00eb listimin dhe t\u00eb kuptojm\u00eb se p\u00ebr ekipin ton\u00eb t\u00eb vog\u00ebl t\u00eb mb\u00ebshtetjes dhe inxhinier\u00ebve, 6000 klient\u00eb, disa prej t\u00eb cil\u00ebve kan\u00eb probleme, pyetje, k\u00ebrkesa, etj. \u2014 \u00ebsht\u00eb nj\u00eb cunami. Na ka shp\u00ebtuar nj\u00eb sistem reagues i qart\u00eb dhe CRM-ja jon\u00eb, n\u00eb t\u00eb cil\u00ebn ne menaxhonim k\u00ebrkesat e klient\u00ebve. Megjithat\u00eb, me daljen e versionit 7.0 t\u00eb RegionSoft CRM, filluam t\u00eb merrnim ngarkesa maksimale n\u00eb staf dhe na duhej nj\u00eb zgjidhje e dedikuar, e thjesht\u00eb, e besueshme si AK-47, p\u00ebr t\u00eb siguruar q\u00eb inxhinier\u00ebt dhe menaxher\u00ebt e marr\u00ebdh\u00ebnieve me klient\u00ebt t\u00eb mos ngat\u00ebrroheshin me nj\u00ebri-tjetrin \"n\u00eb k\u00ebmb\u00eb\" n\u00eb sistem, dhe karta e klient\u00ebve t\u00eb mos rritej p\u00ebrpara syve t\u00eb habitur t\u00eb koleg\u00ebve.\u00a0<\/p>\n<p>Hulumtuam tregun, analizuam ofertat ruse dhe t\u00eb importuara me \"desk\" dhe \"-support\" n\u00eb emrat e tyre. Ky ishte nj\u00eb hulumtim interesant, gjat\u00eb t\u00eb cilit kuptuam 2 gj\u00ebra:<\/p>\n<ul>\n<li>nuk ka zgjidhje t\u00eb thjeshta n\u00eb parim, kudo ka nj\u00eb grumbull ndihmash, t\u00eb cilat ne i kemi tashm\u00eb n\u00eb CRM, dhe blerja e nj\u00eb CRM t\u00eb dyt\u00eb nga shit\u00ebsi t\u00eb CRM-s\u00eb \u00ebsht\u00eb t\u00eb pakt\u00ebn e \u00e7uditshme;\n<\/li>\n<li>Pap\u00eb nj\u00eb moment t\u00eb papritur, ne zhvilluam ndjenja p\u00ebr kompanit\u00eb q\u00eb nuk jan\u00eb IT: pothuajse t\u00eb gjitha programet e ngjashme jan\u00eb krijuar p\u00ebr IT dhe kompanit\u00eb e vogla nga fusha t\u00eb tjera duhet ose t\u00eb paguajn\u00eb shum\u00eb p\u00ebr funksionalitetin q\u00eb nuk do ta p\u00ebrdorin, ose t\u00eb zgjedhin nga nj\u00eb gam\u00eb shum\u00eb t\u00eb ngusht\u00eb programesh (kjo nuk \u00ebsht\u00eb si mbi 100 CRM n\u00eb treg!). Dhe shumica e klient\u00ebve tan\u00eb jan\u00eb pik\u00ebrisht t\u00eb till\u00eb!\n<\/li>\n<\/ul>\n<p>\nKa ardhur koha t\u00eb mbyllni shfletuesit dhe t\u00eb hapni IDE. Si\u00e7 ndodh shpesh n\u00eb IT, n\u00ebse doni nj\u00eb soft t\u00eb p\u00ebrshtatsh\u00ebm \u2014 krijojeni vet\u00eb. Ne e b\u00ebm\u00eb: nj\u00eb aplikacion t\u00eb thjesht\u00eb dhe t\u00eb p\u00ebrshtatsh\u00ebm n\u00eb re, q\u00eb vendoset n\u00eb \u00e7do shfletues p\u00ebr 5 minuta, \u00ebsht\u00eb e leht\u00eb p\u00ebr t'u p\u00ebrdorur brenda gjysm\u00eb ore nga cili do inxhinier, ndaj t\u00eb \u00e7far\u00ebdo shit\u00ebsi ose punonj\u00ebsi t\u00eb call-center \u2014 \u00e7do punonj\u00ebs me aft\u00ebsi n\u00eb p\u00ebrdorimin e shfletuesit. K\u00ebshtu e zhvilluam <noindex><a rel=\"nofollow\" href=\"https:\/\/www.zedline.ru\/\"><b>ZEDLine Support<\/b><\/a><\/noindex>.\u00a0<\/p>\n<p>Lansimi teknik u realizua nj\u00eb muaj m\u00eb her\u00ebt, dhe klient\u00ebt tan\u00eb tashm\u00eb e vler\u00ebsuan si nj\u00eb mjet shum\u00eb t\u00eb p\u00ebrshtatsh\u00ebm q\u00eb mund t\u00eb z\u00ebvend\u00ebsoj\u00eb kanale t\u00eb tjera. Por le t\u00eb shohim gjith\u00e7ka n\u00eb rend.<\/p>\n<h2>\u00c7far\u00eb lloj programi \u00ebsht\u00eb?<\/h2>\n<p>\nKuptimi <noindex><a rel=\"nofollow\" href=\"https:\/\/www.zedline.ru\/\"><b>ZEDLine Support<\/b><\/a><\/noindex> \u00ebsht\u00eb sa m\u00eb i thjesht\u00eb dhe i qart\u00eb: me ca klikime ju krijoni nj\u00eb portal p\u00ebr nd\u00ebrmarrjen tuaj, regjistroni operator\u00ebt tuaj (punonj\u00ebsit e mb\u00ebshtetjes), konfiguroni formularin (form\u00ebn q\u00eb do t\u00eb plot\u00ebsojn\u00eb klient\u00ebt tuaj kur krijojn\u00eb k\u00ebrkesa) dhe... e keni gati. Linkun e portalit t\u00eb mb\u00ebshtetjes (helpdesk) mund ta vendosni n\u00eb faqen tuaj n\u00eb seksionin e mb\u00ebshtetjes, ta d\u00ebrgoni klient\u00ebve, ta d\u00ebrgoni n\u00eb bisedat online n\u00eb faqen tuaj, ta tregoni n\u00eb rrjetet sociale, etj. Klient\u00ebt, duke kaluar n\u00ebp\u00ebr linkun, do t\u00eb regjistrohen dhe l\u00ebn\u00eb k\u00ebrkes\u00ebn e tyre, duke specifikuar t\u00eb gjitha parametrat e nevojsh\u00ebm. Operator\u00ebt e marrin k\u00ebrkes\u00ebn n\u00eb pun\u00eb dhe fillojn\u00eb t\u00eb zgjidhin problemin e klientit. Operator\u00ebt shikojn\u00eb t\u00eb gjitha tiket\u00ebt n\u00eb nj\u00eb qend\u00ebr t\u00eb vetme p\u00ebr trajtimin e k\u00ebrkesave (n\u00eb tabel\u00ebn kryesore), nd\u00ebrsa klient\u00ebt shohin vet\u00ebm t\u00eb tyret.<\/p>\n<p>Gjithashtu, ka mund\u00ebsin\u00eb p\u00ebr t\u00eb lidhur portalin drejtp\u00ebrdrejt me faqen tuaj si nj\u00eb subdomain. P\u00ebr shembull, n\u00ebse faqja juaj \u00ebsht\u00eb \"romashka.ru\", mund t\u00eb konfiguroni hyrjen n\u00eb portalin e mb\u00ebshtetjes p\u00ebrmes URL-s\u00eb \"support.romashka.ru\" ose \"help.romashka.ru\". P\u00ebr klient\u00ebt tuaj, kjo do t\u00eb jet\u00eb shum\u00eb e p\u00ebrshtatshme, pasi ata nuk do t\u00eb ken\u00eb nevoj\u00eb t\u00eb mbajn\u00eb mend nj\u00eb sh\u00ebrbim t\u00eb ve\u00e7ant\u00eb me URL \"support.zedline.ru\/romashka\".<\/p>\n<h4>Le t\u00eb kalojm\u00eb n\u00ebp\u00ebr nd\u00ebrfaqe<\/h4>\n<p>\nN\u00eb desktopin e ZEDLine Support ndodhet nj\u00eb tabel\u00eb me k\u00ebrkesat, ku mund t\u00eb shihni k\u00ebrkesat tuaja (p\u00ebr shembull, nj\u00eb menaxher mund t\u00eb shoh\u00eb pun\u00ebn e ndonj\u00eb operatori ose t\u00eb gjith\u00eb operator\u00ebt nj\u00ebher\u00ebsh) dhe aplikime me nj\u00eb status ose tjet\u00ebr. P\u00ebr \u00e7do k\u00ebrkes\u00eb em\u00ebrohet nj\u00eb p\u00ebrgjegj\u00ebs nga radh\u00ebt e operator\u00ebve. Gjat\u00eb pun\u00ebs mbi k\u00ebrkes\u00ebn, operator\u00ebt mund t\u00eb delegojn\u00eb pun\u00ebn n\u00eb k\u00ebrkes\u00eb te operator\u00eb t\u00eb tjer\u00eb. Administratori mund t\u00eb fshij\u00eb aplikimin, n\u00ebse ka nevoj\u00eb.\u00a0<\/p>\n<p><img decoding=\"async\" alt=\"Mb\u00ebshtetje teknike n\u00eb nj\u00eb\u2026 dy\u2026 tre\u2026\" src=\"\/wp-content\/uploads\/2019\/08\/a15a526a842a549ec1d62ea2c57f8755.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nForma e aplikimit duket k\u00ebshtu. Titujt dhe llojet e fushave i vendosni vet\u00eb n\u00eb seksionin e konfigurimeve. N\u00eb nd\u00ebrtuesin e form\u00ebs mund t\u00eb konfiguroni fushat e formularit si\u00e7 k\u00ebrkon specifika e k\u00ebrkesave t\u00eb klient\u00ebve tuaj, duke p\u00ebrdorur objekte t\u00eb tipizuar, si: varg, tekst shum\u00eb-rresht, dat\u00eb, num\u00ebr t\u00eb plot\u00eb, num\u00ebr me pik\u00eb lundruese, kutiza sh\u00ebnimi etj. P\u00ebr shembull, n\u00ebse sh\u00ebrbeni ndonj\u00eb pajisjeje, n\u00eb formular mund t\u00eb vendosni fushat e detyrueshme \"Tipi i pajisjes\" dhe \"Numri serial\", p\u00ebr t\u00eb identifikuar menj\u00ebher\u00eb objektin p\u00ebr t\u00eb cilin paraqitet pyetja.<\/p>\n<p><img decoding=\"async\" alt=\"Mb\u00ebshtetje teknike n\u00eb nj\u00eb\u2026 dy\u2026 tre\u2026\" src=\"\/wp-content\/uploads\/2019\/08\/c101cef920a4b244ee70c24ff0c54324.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nAplikimi i plot\u00eb p\u00ebrmban t\u00eb gjitha informacionet e futura nga klienti. Pas mb\u00ebrritjes s\u00eb aplikimit, administratori i cakton nj\u00eb bilet\u00eb operatorit q\u00eb fillon p\u00ebrpunimin e k\u00ebrkes\u00ebs. Ose, operatori sheh k\u00ebrkes\u00ebn e mb\u00ebrritur dhe, duke ditur kufijt\u00eb e kompetenc\u00ebs s\u00eb tij, e merr at\u00eb p\u00ebr p\u00ebrpunim vet\u00eb.\u00a0<\/p>\n<p><img decoding=\"async\" alt=\"Mb\u00ebshtetje teknike n\u00eb nj\u00eb\u2026 dy\u2026 tre\u2026\" src=\"\/wp-content\/uploads\/2019\/08\/d35ac5434363a7aab7af5260d43fed7c.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nN\u00eb form\u00ebn e aplikimit mund t\u00eb bashk\u00ebngjitni imazhe dhe dokumente q\u00eb jan\u00eb t\u00eb nevojshme p\u00ebr zgjidhjen e problemeve t\u00eb klientit (ato mund t\u00eb bashk\u00ebngjiten nga klienti dhe operatori). Numri maksimal i skedar\u00ebve n\u00eb bilet\u00eb dhe madh\u00ebsia e bashk\u00eblidhjes mund t\u00eb vendosen n\u00eb konfigurime, gj\u00eb q\u00eb lejon kontrollin e shpenzimit t\u00eb hap\u00ebsir\u00ebs diskore, q\u00eb \u00ebsht\u00eb nj\u00eb nga parametrat e planit t\u00eb zgjedhur.<\/p>\n<p><img decoding=\"async\" alt=\"Mb\u00ebshtetje teknike n\u00eb nj\u00eb\u2026 dy\u2026 tre\u2026\" src=\"\/wp-content\/uploads\/2019\/08\/18dcf14d9506624c12c63d8ed8fc09c6.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nBrenda aplikimit \u00ebsht\u00eb implementuar nj\u00eb bised\u00eb e thjesht\u00eb, ku shfaqen ndryshimet e statusit t\u00eb aplikimit, si dhe zhvillohet shk\u00ebmbimi i mesazheve midis klientit dhe operatorit \u2014 si\u00e7 ka treguar eksperienca, ndonj\u00ebher\u00eb shum\u00eb e gjat\u00eb. E mira \u00ebsht\u00eb q\u00eb \u00e7do informacion ruhet, mund t\u00eb apeloni n\u00eb t\u00eb n\u00eb rast problemeve, ankesa, k\u00ebrkesave nga ana e menaxherit ose trasferimit t\u00eb bilet\u00ebs te nj\u00eb operator tjet\u00ebr.\u00a0<\/p>\n<p><img decoding=\"async\" alt=\"Mb\u00ebshtetje teknike n\u00eb nj\u00eb\u2026 dy\u2026 tre\u2026\" src=\"\/wp-content\/uploads\/2019\/08\/79af694c30c053d00e6032b54b183d2f.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nP\u00ebr operator\u00ebt n\u00eb portal\u00a0 <noindex><a rel=\"nofollow\" href=\"https:\/\/www.zedline.ru\/\">ZEDLine Support<\/a><\/noindex> Jan\u00eb t\u00eb parashikuara 2 lloje t\u00eb t\u00eb drejtave: Administrator dhe Operator. Administrator\u00ebt mund t\u00eb konfigurojn\u00eb sistemin, em\u00ebrojn\u00eb t\u00eb rinj dhe fshijn\u00eb operator\u00ebt q\u00eb kan\u00eb dal\u00eb nga p\u00ebrdorimi, menaxhojn\u00eb abonimin, punojn\u00eb me ndihm\u00ebsin etj. Operator\u00ebt mund t\u00eb punojn\u00eb me k\u00ebrkesat, nd\u00ebrkoh\u00eb q\u00eb si administrator\u00ebt ashtu edhe operator\u00ebt mund t\u00eb shohin dhe marrin pjes\u00eb n\u00eb pun\u00ebn mbi t\u00eb gjitha k\u00ebrkesat n\u00eb sistem.\u00a0<\/p>\n<p>\u00c7do p\u00ebrdorues i regjistruar n\u00eb portal ka nj\u00eb kabinet personal. Le t\u00eb shqyrtojm\u00eb kabinetin personal t\u00eb administratorit, pasi ai p\u00ebrfshin t\u00eb gjitha funksionet dhe ka konfigurimin maksimal.<\/p>\n<p><img decoding=\"async\" alt=\"Mb\u00ebshtetje teknike n\u00eb nj\u00eb\u2026 dy\u2026 tre\u2026\" src=\"\/wp-content\/uploads\/2019\/08\/fa511a8ba062f051fccced07f5fa4417.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nN\u00eb formularin e anketeve parashikohen dy fusha, fusha t\u00eb tjera shtohen duke zgjedhur nga lista e tipave t\u00eb fushave. Fushat e anket\u00ebs mund t\u00eb b\u00ebhen t\u00eb detyrueshme dhe jo t\u00eb detyrueshme p\u00ebr t'u plot\u00ebsuar nga klienti. N\u00eb t\u00eb ardhmen, ne planifikojm\u00eb t\u00eb zgjedhim numrin e llojeve t\u00eb fushave, duke p\u00ebrfshir\u00eb edhe k\u00ebrkesat e p\u00ebrdoruesve t\u00eb portalit ZEDLine Support.<\/p>\n<p>Duhet t\u00eb theksohet se ndihm\u00ebsin e anket\u00ebs e kan\u00eb vet\u00ebm tarifat e paguara. P\u00ebrdoruesit e tarif\u00ebs \"Fal\u00eb\" (e cila ekziston gjithashtu) mund t\u00eb p\u00ebrdorin vet\u00ebm anket\u00ebn standarde me fusha p\u00ebr caktimin e tem\u00ebs dhe p\u00ebrshkrimin e problemit q\u00eb ka nxitur t\u00eb kontaktojn\u00eb mb\u00ebshtetje teknike.<\/p>\n<p><img decoding=\"async\" alt=\"Mb\u00ebshtetje teknike n\u00eb nj\u00eb\u2026 dy\u2026 tre\u2026\" src=\"\/wp-content\/uploads\/2019\/08\/f61e60d8c21253540f0219590f08a56b.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\n<img decoding=\"async\" alt=\"Mb\u00ebshtetje teknike n\u00eb nj\u00eb\u2026 dy\u2026 tre\u2026\" src=\"\/wp-content\/uploads\/2019\/08\/889c7c2ee0d1821f23a2b60290259b13.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nDerisa n\u00eb statistik\u00eb mund t\u00eb shihet vet\u00ebm nj\u00eb diagram i dinamik\u00ebs s\u00eb numrit t\u00eb k\u00ebrkesave, ne planifikojm\u00eb q\u00eb n\u00eb t\u00eb ardhmen t\u00eb zgjerim ndjesh\u00ebm k\u00ebt\u00eb panel kontrolli, duke e pasuruar at\u00eb me mund\u00ebsi analitike.<\/p>\n<p><img decoding=\"async\" alt=\"Mb\u00ebshtetje teknike n\u00eb nj\u00eb\u2026 dy\u2026 tre\u2026\" src=\"\/wp-content\/uploads\/2019\/08\/26768aafbdbbdcbc329c063cd8be648c.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nN\u00eb seksionin \"Abonimi\" jan\u00eb t\u00eb disponueshme funksionet e faturimit. Aty \u00ebsht\u00eb e sh\u00ebnuar numri unik i llogaris\u00eb, tarifa dhe numri i operator\u00ebve t\u00eb regjistruar (<noindex><a rel=\"nofollow\" href=\"https:\/\/zedline.ru\/?page=tarifs#tops\">jan\u00eb parashikuar 4 tarifa ZEDLine Support<\/a><\/noindex>), data e skadimit t\u00eb abonimit, dhe shfaqet balanca aktuale. N\u00eb \u00e7do moment nga ky nd\u00ebrfaqe mund t\u00eb ndryshoni tarif\u00ebn, t\u00eb ndryshoni numrin e operator\u00ebve, t\u00eb zgjatni p\u00ebrdorimin e sh\u00ebrbimit, t\u00eb mbushni balanc\u00ebn. N\u00eb seksionin \"Transaksionet\", administrator\u00ebt mund t\u00eb shohin t\u00eb gjitha transaksionet e kryera: pagesat, nd\u00ebrrimin e tarif\u00ebs, ndryshimin e numrit t\u00eb operator\u00ebve, rregullimet n\u00eb pages\u00eb.<\/p>\n<p><img decoding=\"async\" alt=\"Mb\u00ebshtetje teknike n\u00eb nj\u00eb\u2026 dy\u2026 tre\u2026\" src=\"\/wp-content\/uploads\/2019\/08\/2a7f6ac245556417679049ab19c70fb2.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nN\u00eb cil\u00ebsimet ka mund\u00ebsin\u00eb p\u00ebr t\u00eb specifikuar nj\u00eb adres\u00eb elektronike p\u00ebr njoftimet automatike. Edhe pse nuk \u00ebsht\u00eb e detyrueshme. Si rregull i p\u00ebrgjithsh\u00ebm, do t\u00eb p\u00ebrdoret nj\u00eb adres\u00eb e unifikuar nga sh\u00ebrbimi p\u00ebr d\u00ebrgimin e njoftimeve. Megjithat\u00eb, n\u00ebse d\u00ebshironi q\u00eb klient\u00ebt tuaj t\u00eb marrin njoftime n\u00eb emrin tuaj, duhet t\u00eb konfiguroni nj\u00eb llogari emaili. Nga kjo adres\u00eb do t\u00eb d\u00ebrgohen njoftime p\u00ebr statusin e zgjidhjes s\u00eb problem\u00ebve t\u00eb klient\u00ebve tuaj \u2014 n\u00eb k\u00ebt\u00eb m\u00ebnyr\u00eb ata nuk do t\u00eb shqet\u00ebsojn\u00eb operator\u00ebt dhe punonj\u00ebsit e mb\u00ebshtetjes, por do t\u00eb presin njoftimet (ose do t\u00eb shikojn\u00eb statusin e k\u00ebrkes\u00ebs s\u00eb tyre n\u00eb nd\u00ebrfaqen e portalit. <noindex><a rel=\"nofollow\" href=\"https:\/\/www.zedline.ru\/\">ZEDLine Support<\/a><\/noindex>). P\u00ebrdoruesit dhe operator\u00ebt p\u00ebrgjegj\u00ebs mund t\u00eb njoftohen p\u00ebr mesazhe t\u00eb reja brenda biletave dhe p\u00ebr ndryshimin e statusit t\u00eb biletave, ose mund t'i \u00e7aktivizoni k\u00ebto njoftime.<\/p>\n<p>Gjithashtu n\u00eb cil\u00ebsime mund t\u00eb kontrolloni kapacitetin e disponuesh\u00ebm t\u00eb hap\u00ebsir\u00ebs diskore, baz\u00ebn aktuale, t\u00eb vendosni madh\u00ebsin\u00eb maksimale t\u00eb baz\u00ebs dhe numrin maksimal t\u00eb skedar\u00ebve n\u00eb bilet\u00eb. Kjo \u00ebsht\u00eb e nevojshme p\u00ebr t\u00eb parashikuar shpenzimin e kapacitetit t\u00eb ruajtjes s\u00eb ofruar nga plani.<\/p>\n<p>Po ashtu, mund t\u00eb konfiguroni nj\u00eb hyrje p\u00ebr formularin, e cila do t\u00eb shfaqet n\u00eb pjes\u00ebn e sip\u00ebrme t\u00eb formularit kur krijoni nj\u00eb bilet\u00eb. N\u00eb hyrje mund t\u00eb tregoni rregullat e krijimit t\u00eb biletave, t\u00eb specifikoni orarin e pun\u00ebs s\u00eb mb\u00ebshtetjes ose afatet e p\u00ebrbashk\u00ebta t\u00eb p\u00ebrgjigjes s\u00eb operatorit, t\u00eb falenderoni p\u00ebrdoruesin p\u00ebr kontaktin ose t\u00eb shpallni nj\u00eb fushat\u00eb marketingu. N\u00eb thelb, \u00e7far\u00ebdo q\u00eb d\u00ebshironi.<\/p>\n<p>Sh\u00ebrbimet p\u00ebr integrimin me RegionSoft CRM ofrohen falas p\u00ebr t\u00eb gjith\u00eb klient\u00ebt dhe realizohen nga specialist\u00ebt e kompanis\u00eb son\u00eb \"n\u00eb ky\u00e7\" (p\u00ebr planin \"VIP\"). Gjithashtu, aktualisht po zhvillojm\u00eb nj\u00eb API p\u00ebr integrimin me sh\u00ebrbime dhe aplikacione t\u00eb tjera.\u00a0<\/p>\n<p>Tani po e p\u00ebrdit\u00ebsojm\u00eb vazhdimisht <noindex><a rel=\"nofollow\" href=\"https:\/\/www.zedline.ru\/\">ZEDLine Support<\/a><\/noindex>, kemi nj\u00eb backlog t\u00eb gjer\u00eb dhe do t\u00eb jemi t\u00eb lumtur t\u00eb shohim propozimet, d\u00ebshirat dhe madje edhe kritik\u00ebn tuaj.<\/p>\n<p>E kuptojm\u00eb q\u00eb n\u00eb faz\u00ebn e fillimit mund t\u00eb ket\u00eb nj\u00eb s\u00ebr\u00eb v\u00ebrejtjesh kritike nga p\u00ebrdoruesit potencial\u00eb dhe ata q\u00eb kalojn\u00eb, por premtojm\u00eb se \u00e7do v\u00ebrejtje tuaj do t\u00eb shqyrtohet me kujdes t\u00eb ve\u00e7ant\u00eb.\u00a0<\/p>\n<h4>\u00c7far\u00eb mund t\u00eb b\u00ebj?<\/h4>\n<p>\nSa m\u00eb shum\u00eb se sa politik\u00ebn e \u00e7mimeve, kjo \u00ebsht\u00eb nj\u00eb skem\u00eb e zakonshme p\u00ebr SaaS, me tre tarifa t\u00eb paguara n\u00eb p\u00ebrputhje me numrin e operator\u00ebve, volumet e hap\u00ebsir\u00ebs disk dhe opsionet e softuerit (duke filluar nga 850 r. p\u00ebr operator n\u00eb muaj) + ka nj\u00eb tarif\u00eb falas p\u00ebr nj\u00eb operator (e p\u00ebrshtatshme p\u00ebr freelancer\u00eb, individ\u00eb t\u00eb regjistruar etj.).<\/p>\n<blockquote><p><i>Ne njoftojm\u00eb p\u00ebr nj\u00eb veprim t\u00eb promovimit nga 1 gushti deri m\u00eb 30 shtator 2019: me pages\u00ebn e par\u00eb n\u00eb llogarin\u00eb tuaj do t\u00eb kreditohen 150% t\u00eb shum\u00ebs s\u00eb paguar n\u00eb bilancin tuaj. P\u00ebr t\u00eb marr\u00eb bonusin, n\u00eb urdhrin e pages\u00ebs duhet t\u00eb p\u00ebrmendni kodin promovues \"<b>Startup<\/b>\" n\u00eb k\u00ebt\u00eb m\u00ebnyr\u00eb:<b> \u00abPagesa p\u00ebr sh\u00ebrbimet e ZEDLine Support (kod promovimi &lt;StartUp&gt;)\u00bb<\/b> Pra, n\u00ebse paguani 1000 rubla, do t'ju kreditohet 1500 rubla, t\u00eb cilat do t\u00eb mund t'i p\u00ebrdorni p\u00ebr aktivizimin e sh\u00ebrbimeve t\u00eb ndryshme.<\/i><\/p><\/blockquote>\n<h2>\u00c7far\u00eb e b\u00ebn sistemin e helpdesk m\u00eb t\u00eb mir\u00eb se opsionet e tjera?<\/h2>\n<p>\nSi\u00e7 e tregon p\u00ebrvoja, shum\u00eb kompani t\u00eb vogla dhe t\u00eb mesme e kan\u00eb m\u00ebnyr\u00ebn e vetme t\u00eb trajtimit t\u00eb k\u00ebrkesave t\u00eb klient\u00ebve \u2014 emailin. Edhe n\u00ebse biznesi ka zbatuar nj\u00eb sistem CRM, emaili vazhdon t\u00eb krijoj\u00eb zinxhir\u00eb t\u00eb m\u00ebdhenj t\u00eb mesazheve p\u00ebr zgjidhjen e problemeve t\u00eb klient\u00ebve. Zinxhir\u00ebt shk\u00ebputen, humbasin, fshihen, humbasin rendin me nj\u00eb gabim t\u00eb vet\u00ebm d\u00ebrgimi etj. Por zakoni na \u00ebsht\u00eb dh\u00ebn\u00eb...<\/p>\n<h4>\u00c7far\u00eb \u00ebsht\u00eb mir\u00eb n\u00eb sistemin e regjistrimit dhe menaxhimit t\u00eb k\u00ebrkesave t\u00eb klient\u00ebve?<\/h4>\n<p><\/p>\n<ul>\n<li>Ai \u00ebsht\u00eb i thjesht\u00eb nga pik\u00ebpamja e nd\u00ebrfaqes dhe p\u00ebrmban vet\u00ebm ato fusha dhe p\u00ebrmbajtje q\u00eb ju nevojiten. Nuk do t\u00eb p\u00ebrfshihet reklama e klientit tuaj, urime p\u00ebr festat, pyetje t\u00eb huaja etj. Vet\u00ebm informacion mbi thelbin e bilet\u00ebs, madje as firma e mark\u00ebs nuk \u00ebsht\u00eb e pranishme.\n<\/li>\n<li>Sistemi i trajtimit t\u00eb k\u00ebrkesave t\u00eb p\u00ebrdoruesve ka nj\u00eb prioritet shum\u00eb m\u00eb fleksib\u00ebl p\u00ebr detyrat: n\u00eb vend t\u00eb dosjeve dhe etiketimeve, statuset jan\u00eb t\u00eb qarta dhe t\u00eb kuptueshme, n\u00ebp\u00ebrmjet t\u00eb cilave mund t\u00eb filtrohet gjith\u00eb grupi i k\u00ebrkesave. Fal\u00eb k\u00ebsaj, detyrat zgjidhen sipas nivelit t\u00eb prioritetit dhe nuk do t\u00eb krijohet situat\u00eb ku do t\u00eb zgjidhen 10 probleme t\u00eb vogla, nd\u00ebrsa nj\u00eb detyr\u00eb kritike do t\u00eb humbas\u00eb n\u00eb radh\u00eb.\n<\/li>\n<li>T\u00eb gjitha k\u00ebrkesat jan\u00eb t\u00eb mbledhura n\u00eb nj\u00eb qend\u00ebr t\u00eb vetme t\u00eb k\u00ebrkesave, dhe punonj\u00ebsit nuk kan\u00eb nevoj\u00eb t\u00eb l\u00ebvizin midis nd\u00ebrfaqeve dhe llogarive. Mjafton thjesht n\u00eb t\u00eb gjitha pikat e kontaktit me klient\u00ebt t\u00eb jepni lidhjen n\u00eb portalin tuaj t\u00eb mb\u00ebshtetjes ZEDLine Support.\n<\/li>\n<li>Leht\u00eb p\u00ebr t\u00eb ndryshuar operatorin, i cili mund t\u00eb shoh\u00eb t\u00eb gjith\u00eb historin\u00eb e komunikimit q\u00eb nga em\u00ebrimi i detyr\u00ebs. P\u00ebr m\u00eb tep\u00ebr, \u00ebsht\u00eb e thjesht\u00eb t\u00eb zgjidhen problemet e klientit q\u00eb k\u00ebrkojn\u00eb konsultim me koleg\u00ebt. Zinxhiri dhe afatet e delegimit shkurtohen ndjesh\u00ebm.\n<\/li>\n<li>P\u00ebrdorimi i sistemit p\u00ebr menaxhimin e k\u00ebrkesave t\u00eb klient\u00ebve \u00ebsht\u00eb shum\u00eb m\u00eb profesional se p\u00ebrdorimi i post\u00ebs elektronike ose mesazheve n\u00eb rrjetet sociale. Klient\u00ebt kan\u00eb mund\u00ebsin\u00eb t\u00eb kontrollojn\u00eb ecurin\u00eb e zgjidhjes s\u00eb problemit dhe nuk ka shqet\u00ebsime n\u00eb lidhje me sa shpejt do t\u00eb hapet emaili i tyre. Ndikon edhe faktori psikologjik: kompania \u00ebsht\u00eb aq e mrekullueshme sa ofron nj\u00eb mjet t\u00eb ve\u00e7ant\u00eb p\u00ebr mb\u00ebshtetje t\u00eb p\u00ebrdoruesve.\n<\/li>\n<\/ul>\n<p>\nKlient\u00ebt nuk shqet\u00ebsohen aspak p\u00ebr at\u00eb q\u00eb ndodh brenda kompanis\u00eb suaj. Ata jan\u00eb t\u00eb shqet\u00ebsuar vet\u00ebm p\u00ebr problemet e tyre dhe u nevojitet mb\u00ebshtetje cil\u00ebsore dhe e shpejt\u00eb. N\u00ebse nuk \u00ebsht\u00eb e shpejt\u00eb, at\u00ebher\u00eb duhet t\u00eb jet\u00eb e kontrolluar - duhet t\u00eb ken\u00eb nj\u00eb ndjenj\u00eb t\u00eb plot\u00eb se operator\u00ebt e mb\u00ebshtetjes nuk jan\u00eb duke pir\u00eb \u00e7aj, por po punojn\u00eb mbi problemin. Sistemi p\u00ebr menaxhimin e k\u00ebrkesave t\u00eb klient\u00ebve ndihmon shum\u00eb n\u00eb k\u00ebt\u00eb. Me nj\u00eb software t\u00eb thjesht\u00eb dhe t\u00eb kuptuesh\u00ebm, rritet numri i k\u00ebrkesave t\u00eb p\u00ebrpunuara, ulet lodhja e operator\u00ebve dhe kompania duket m\u00eb moderne.\u00a0<br \/>\n<br \/>Burimi: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/regionsoft\/blog\/460008\/\">habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u0417\u0430\u0447\u0435\u043c \u0432\u0430\u043c \u043d\u0443\u0436\u043d\u043e \u0441\u043f\u0435\u0446\u0438\u0430\u043b\u044c\u043d\u043e\u0435 \u041f\u041e \u0434\u043b\u044f \u0442\u0435\u0445\u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438, \u043e\u0441\u043e\u0431\u0435\u043d\u043d\u043e \u0435\u0441\u043b\u0438 \u0443 \u0432\u0430\u0441 \u0443\u0436\u0435 \u0435\u0441\u0442\u044c \u0431\u0430\u0433\u0442\u0440\u0435\u043a\u0435\u0440, CRM \u0438 \u044d\u043b\u0435\u043a\u0442\u0440\u043e\u043d\u043d\u0430\u044f \u043f\u043e\u0447\u0442\u0430? \u0412\u0440\u044f\u0434 \u043b\u0438 \u043e\u0431 \u044d\u0442\u043e\u043c \u043a\u0442\u043e-\u0442\u043e \u0437\u0430\u0434\u0443\u043c\u044b\u0432\u0430\u043b\u0441\u044f, \u043f\u043e\u0442\u043e\u043c\u0443 \u0447\u0442\u043e \u0441\u043a\u043e\u0440\u0435\u0435 \u0432\u0441\u0435\u0433\u043e \u0443 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0439 \u0441 \u0441\u0438\u043b\u044c\u043d\u043e\u0439 \u0442\u0435\u0445\u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u043e\u0439 \u0445\u0435\u043b\u043f\u0434\u0435\u0441\u043a \u0441\u0438\u0441\u0442\u0435\u043c\u0430 \u0434\u0430\u0432\u043d\u043e \u0435\u0441\u0442\u044c, \u0430 \u043e\u0441\u0442\u0430\u043b\u044c\u043d\u044b\u0435 \u0441\u043f\u0440\u0430\u0432\u043b\u044f\u044e\u0442\u0441\u044f \u0441 \u043e\u0431\u0440\u0430\u0449\u0435\u043d\u0438\u044f\u043c\u0438 \u0438 \u0437\u0430\u044f\u0432\u043a\u0430\u043c\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u00ab\u043d\u0430 \u043a\u043e\u043b\u0435\u043d\u043a\u0435\u00bb, \u043d\u0430\u043f\u0440\u0438\u043c\u0435\u0440, \u0441 \u043f\u043e\u043c\u043e\u0449\u044c\u044e \u044d\u043b\u0435\u043a\u0442\u0440\u043e\u043d\u043d\u043e\u0439 \u043f\u043e\u0447\u0442\u044b. \u0410 \u044d\u0442\u043e \u0447\u0440\u0435\u0432\u0430\u0442\u043e: [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":27563,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[688],"tags":[],"class_list":["post-36796","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-administrirovanie"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.2.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"\u0417\u0430\u0447\u0435\u043c \u0432\u0430\u043c \u043d\u0443\u0436\u043d\u043e \u0441\u043f\u0435\u0446\u0438\u0430\u043b\u044c\u043d\u043e\u0435 \u041f\u041e \u0434\u043b\u044f \u0442\u0435\u0445\u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438, \u043e\u0441\u043e\u0431\u0435\u043d\u043d\u043e \u0435\u0441\u043b\u0438 \u0443 \u0432\u0430\u0441 \u0443\u0436\u0435 \u0435\u0441\u0442\u044c \u0431\u0430\u0433\u0442\u0440\u0435\u043a\u0435\u0440, CRM \u0438 \u044d\u043b\u0435\u043a\u0442\u0440\u043e\u043d\u043d\u0430\u044f \u043f\u043e\u0447\u0442\u0430?\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"Yuri Gagarin\"\/>\n\t<link rel=\"canonical\" href=\"https:\/\/prohoster.info\/sq\/blog\/administrirovanie\/tehpodderzhka-na-raz-dva-tri\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 5.0.2.1\" \/>\n\t\t<meta property=\"og:locale\" content=\"sq_AL\" \/>\n\t\t<meta property=\"og:site_name\" content=\"ProHoster | \u041a\u0443\u043f\u0438\u0442\u044c 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