{"id":36796,"date":"2019-10-31T22:13:50","date_gmt":"2019-10-31T19:13:50","guid":{"rendered":"https:\/\/prohoster.info\/blog\/tehpodderzhka-na-raz-dva-tri\/"},"modified":"2019-10-31T22:13:50","modified_gmt":"2019-10-31T19:13:50","slug":"tehpodderzhka-na-raz-dva-tri","status":"publish","type":"post","link":"https:\/\/prohoster.info\/sq\/blog\/administrirovanie\/tehpodderzhka-na-raz-dva-tri","title":{"rendered":"Mb\u00ebshtetje teknike n\u00eb nj\u00eb\u2026 dy\u2026 tre\u2026","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>Pse ju nevojitet nj\u00eb softuer i ve\u00e7ant\u00eb p\u00ebr mb\u00ebshtetje teknike, ve\u00e7an\u00ebrisht n\u00ebse keni nj\u00eb sistem p\u00ebr ndjekjen e defekteve, CRM dhe email? Ndoshta askush nuk e ka menduar k\u00ebt\u00eb, p\u00ebr shkak se me shum\u00eb gjasa kompanit\u00eb me mb\u00ebshtetje t\u00eb fort\u00eb kan\u00eb nj\u00eb sistem helpdesk prej koh\u00ebsh, nd\u00ebrsa t\u00eb tjer\u00ebt p\u00ebrballen me k\u00ebrkesat dhe ankesat e klient\u00ebve \"n\u00eb m\u00ebnyr\u00eb ad-hoc\", p.sh., p\u00ebrmes email-it. Kjo \u00ebsht\u00eb e rrezikshme: n\u00ebse ka k\u00ebrkesa nga klient\u00ebt, ato duhet t\u00eb p\u00ebrpunohen dhe t\u00eb ruhen n\u00eb nj\u00eb m\u00ebnyr\u00eb q\u00eb mos t\u00eb ket\u00eb \"k\u00ebrkesa t\u00eb mbyllura e t\u00eb harruara\", \"k\u00ebrkesa t\u00eb harruara e t\u00eb mbyllura\", \"k\u00ebrkesa q\u00eb mbetet n\u00eb statusin e sqarimit p\u00ebr 7 muaj\", \"k\u00ebrkesa e humbur\", \"oh, na falni\" (nj\u00eb variant universal p\u00ebr t\u00eb gjitha raste kur nuk trajtohet si\u00e7 duhet nj\u00eb k\u00ebrkes\u00eb \u2014 thuajse nj\u00eb p\u00ebrjashtim njer\u00ebzor). Ne jemi nj\u00eb kompani IT q\u00eb e kaloi rrug\u00ebn nga nevoja p\u00ebr nj\u00eb sistem biletesh n\u00eb prodhimin e k\u00ebtij sistemi. Pra, ne kemi nj\u00eb histori dhe do t'jua tregojm\u00eb.<\/p>\n<p><noindex><a rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/regionsoft\/blog\/460008\/\"><img decoding=\"async\" alt=\"Mb\u00ebshtetje teknike n\u00eb nj\u00eb\u2026 dy\u2026 tre\u2026\" src=\"\/wp-content\/uploads\/2019\/08\/538413b8bac8231dca6148b814094fc7.png\" style=\"display:block;margin: 0 auto;\" \/><\/a><\/noindex><br \/>\n<noindex><a rel=\"nofollow\" name=\"habracut\"><\/a><\/noindex><\/p>\n<h2>K\u00ebpucari pa k\u00ebpuc\u00eb<\/h2>\n<p>\nPrej 13 vjet\u00ebsh po zhvillojm\u00eb nj\u00eb sistem CRM q\u00eb n\u00eb kuptimin e v\u00ebrtet\u00eb e ka \u00abt\u00eb gjitha\u00bb p\u00ebr ne: s\u00eb pari, \u00ebsht\u00eb zhvillimi kryesor, p\u00ebrreth t\u00eb cilit rrotullohet gjith\u00eb softi tjet\u00ebr, s\u00eb dyti, kemi mbi 6000 klient\u00eb... K\u00ebtu duhet t\u00eb ndalim renditjen dhe t\u00eb kuptojm\u00eb se p\u00ebr ekipin ton\u00eb jo shum\u00eb t\u00eb madh t\u00eb mb\u00ebshtetjes dhe inxhinier\u00ebve, 6000 klient\u00eb, disa prej t\u00eb cil\u00ebve hasin n\u00eb probleme, pyetje, k\u00ebrkesa, etj. \u2014 \u00ebsht\u00eb nj\u00eb tsunami. Na ka shp\u00ebtuar nj\u00eb sistem i qart\u00eb reagimi dhe CRM yn\u00eb, n\u00eb t\u00eb cilin menaxhonim k\u00ebrkesat e klient\u00ebve. Megjithat\u00eb, me daljen e versionit RegionSoft CRM 7.0 filluam t\u00eb p\u00ebrjetonim ngarkesa maksimale n\u00eb punonj\u00ebs dhe ndiheshim t\u00eb detyruar p\u00ebr nj\u00eb zgjidhje t\u00eb thjesht\u00eb, t\u00eb besueshme si AK-47, q\u00eb inxhinier\u00ebt dhe menaxher\u00ebt e marr\u00ebdh\u00ebnieve me klient\u00ebt t\u00eb mos mbyteshin n\u00eb sistem, dhe karta e klient\u00ebve t\u00eb mos rritej para syve t\u00eb koleg\u00ebve t\u00eb habitur.\u00a0<\/p>\n<p>Kreuam nj\u00eb k\u00ebrkim n\u00eb treg, shqyrtuam ofertat ruse dhe ato t\u00eb importuara me emrat \u2014 desk dhe -support. Ishte nj\u00eb p\u00ebrzgjedhje interesante, n\u00eb t\u00eb cil\u00ebn kuptuam dy gj\u00ebra:<\/p>\n<ul>\n<li>nuk ka zgjidhje t\u00eb thjeshta n\u00eb parim, kudo ka grumbuj ndihm\u00ebsish q\u00eb ne i kemi tashm\u00eb n\u00eb CRM, dhe \u00ebsht\u00eb t\u00eb pakt\u00ebn e \u00e7uditshme t\u00eb blen\u00eb nj\u00eb CRM t\u00eb dyt\u00eb nga CRM vendorit;\n<\/li>\n<li>papritur ndjem\u00eb simpati p\u00ebr kompanit\u00eb jo-IT: pothuajse gjith\u00eb ky lloj softueri \u00ebsht\u00eb i orientuar p\u00ebr IT dhe kompanit\u00eb e vogla nga fusha t\u00eb tjera duhet t\u00eb paguajn\u00eb \u00e7do her\u00eb p\u00ebr funksionalitete q\u00eb nuk do t'i p\u00ebrdorin, ose t\u00eb zgjedhin nga nj\u00eb gam\u00eb shum\u00eb t\u00eb ngusht\u00eb softuer\u00ebsh (nuk \u00ebsht\u00eb si 100 e m\u00eb shum\u00eb CRM n\u00eb treg!). Dhe shumica e klient\u00ebve tan\u00eb jan\u00eb pik\u00ebrisht ata!\n<\/li>\n<\/ul>\n<p>\nKa ardhur koha p\u00ebr t\u00eb mbyllur shfletuesit dhe hapur IDE-n\u00eb. Si\u00e7 ndodh shpesh n\u00eb IT, n\u00ebse do nj\u00eb soft t\u00eb p\u00ebrshtatsh\u00ebm \u2014 b\u00ebje vet\u00eb. Ne e b\u00ebm\u00eb: nj\u00eb aplikacion i thjesht\u00eb dhe i rehatsh\u00ebm n\u00eb cloud, i cili vendoset n\u00eb \u00e7do shfletues brenda 5 minutash, dhe i cili ndihmohet nga \u00e7do person, qoft\u00eb nj\u00eb inxhinier, nj\u00eb shit\u00ebs i ri, ose nj\u00eb punonj\u00ebs i call-center \u2014 \u00e7do punonj\u00ebs me kualifikim q\u00eb di t\u00eb p\u00ebrdor\u00eb nj\u00eb shfletues. K\u00ebshtu e krijuam <noindex><a rel=\"nofollow\" href=\"https:\/\/www.zedline.ru\/\"><b>ZEDLine Support<\/b><\/a><\/noindex>.\u00a0<\/p>\n<p>Fillimi teknik ndodhi nj\u00eb muaj m\u00eb her\u00ebt, dhe klient\u00ebt tan\u00eb e kan\u00eb vler\u00ebsuar at\u00eb si nj\u00eb mjet shum\u00eb t\u00eb p\u00ebrshtatsh\u00ebm q\u00eb mund t\u00eb z\u00ebvend\u00ebsoj\u00eb kanale t\u00eb tjera. Por gjith\u00e7ka n\u00eb rendin e duhur.<\/p>\n<h2>\u00c7far\u00eb lloj softueri \u00ebsht\u00eb?<\/h2>\n<p>\nQ\u00ebllimi <noindex><a rel=\"nofollow\" href=\"https:\/\/www.zedline.ru\/\"><b>ZEDLine Support<\/b><\/a><\/noindex> Sh\u00ebrbimi \u00ebsht\u00eb maksimalisht i thjesht\u00eb dhe i qart\u00eb: me disa klikime, krijoni portalin p\u00ebr biznesin tuaj, regjistroni operator\u00ebt tuaj (punonj\u00ebsit e mb\u00ebshtetjes), konfiguroni anket\u00ebn (form\u00ebn q\u00eb klient\u00ebt tuaj do t\u00eb plot\u00ebsojn\u00eb kur krijojn\u00eb k\u00ebrkesa) dhe\u2026 \u00ebsht\u00eb gati. Linkun e portalit t\u00eb mb\u00ebshtetjes (helpdesk) mund ta vendosni n\u00eb faqen tuaj n\u00eb seksionin e mb\u00ebshtetjes, ta d\u00ebrgoni klient\u00ebve, ta d\u00ebrgoni n\u00eb bisedat online n\u00eb faqe, ta p\u00ebrmendni n\u00eb rrjetet sociale, etj. Klient\u00ebt, kur klikojn\u00eb n\u00eb link, do t\u00eb regjistrohen dhe do t\u00eb l\u00ebn\u00eb k\u00ebrkes\u00ebn e tyre, duke specifikuar t\u00eb gjitha parametrat e nevojsh\u00ebm. Operator\u00ebt morin k\u00ebrkes\u00ebn p\u00ebr t\u00eb filluar zgjidhjen e problemit t\u00eb klientit. Operator\u00ebt shohin t\u00eb gjitha tiket e k\u00ebrkesave n\u00eb nj\u00eb qend\u00ebr t\u00eb vetme p\u00ebr trajtimin e k\u00ebrkesave (n\u00eb tabel\u00ebn kryesore), nd\u00ebrsa klient\u00ebt vet\u00ebm k\u00ebrkesat e tyre.<\/p>\n<p>Gjithashtu, \u00ebsht\u00eb e mundur t\u00eb lidhni portalin direkt me faqen tuaj si nj\u00eb n\u00ebn-domen. P\u00ebr shembull, n\u00ebse faqja juaj \u00ebsht\u00eb \"romashka.ru\", mund t\u00eb konfigurosh hyrjen n\u00eb portalin e mb\u00ebshtetjes p\u00ebrmes url-s\u00eb \"support.romashka.ru\" ose \"help.romashka.ru\". Kjo do t\u00eb jet\u00eb shum\u00eb e k\u00ebndshme p\u00ebr klient\u00ebt tuaj, sepse ata nuk do t\u00eb duhet t\u00eb mbajn\u00eb mend nj\u00eb sh\u00ebrbim t\u00eb ve\u00e7ant\u00eb me url \"support.zedline.ru\/romashka\".<\/p>\n<h4>Le t\u00eb shohim pak interfejsin<\/h4>\n<p>\nN\u00eb tavolin\u00ebn e ZEDLine Support ndodhet nj\u00eb tabel\u00eb me k\u00ebrkesat, ku mund t\u00eb shihni k\u00ebrkesat tuaja (p.sh., menaxheri mund t\u00eb shikoj\u00eb pun\u00ebn e \u00e7do operatori ose t\u00eb gjith\u00eb operator\u00ebt nj\u00ebher\u00ebsh) dhe k\u00ebrkesat me status t\u00eb ndrysh\u00ebm. Nj\u00eb operator em\u00ebrohet p\u00ebrgjegj\u00ebs p\u00ebr secil\u00ebn k\u00ebrkes\u00eb. Gjat\u00eb pun\u00ebs mbi k\u00ebrkes\u00ebn, operator\u00ebt mund t\u00eb delegojn\u00eb pun\u00ebn p\u00ebr k\u00ebrkes\u00ebn te operator\u00eb t\u00eb tjer\u00eb. Administratorit i jepet mund\u00ebsia t\u00eb fshij\u00eb nj\u00eb k\u00ebrkes\u00eb, n\u00ebse \u00ebsht\u00eb e nevojshme.\u00a0<\/p>\n<p><img decoding=\"async\" alt=\"Mb\u00ebshtetje teknike n\u00eb nj\u00eb\u2026 dy\u2026 tre\u2026\" src=\"\/wp-content\/uploads\/2019\/08\/a15a526a842a549ec1d62ea2c57f8755.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nForma e k\u00ebrkes\u00ebs duket k\u00ebshtu. Emrat dhe tipet e fushave i vendosni vet\u00eb n\u00eb seksionin e cil\u00ebsimeve. N\u00eb nd\u00ebrtuesin e form\u00ebs, mund t\u00eb konfiguroni fushat e formularit ashtu si\u00e7 e k\u00ebrkon natyra e k\u00ebrkesave t\u00eb klient\u00ebve tuaj, duke p\u00ebrdorur objekte t\u00eb tipizuara si: varg, tekst shum\u00eb rreshtash, dat\u00eb, num\u00ebr t\u00ebr\u00eb, num\u00ebr me pik\u00eb l\u00ebviz\u00ebse, checkbox etj. P.sh., n\u00ebse ofroni sh\u00ebrbim p\u00ebr ndonj\u00eb pajisje, n\u00eb formular mund t\u00eb indikoni fushat obligative \"Tipi i pajisjes\" dhe \"Numri serial\", q\u00eb t\u00eb identifikoni menj\u00ebher\u00eb objektin p\u00ebr t\u00eb cilin po b\u00ebhet pyetje.<\/p>\n<p><img decoding=\"async\" alt=\"Mb\u00ebshtetje teknike n\u00eb nj\u00eb\u2026 dy\u2026 tre\u2026\" src=\"\/wp-content\/uploads\/2019\/08\/c101cef920a4b244ee70c24ff0c54324.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nAplikacioni i plot\u00ebsuar p\u00ebrmban t\u00eb gjitha informacionet e dh\u00ebna nga klienti. Pasi t\u00eb pranohet aplikacioni, administratori ia cakton bilet\u00ebn nj\u00eb operativi, i cili fillon t\u00eb p\u00ebrpunoj\u00eb k\u00ebrkes\u00ebn. Ose, operativi mund t\u00eb shoh\u00eb k\u00ebrkes\u00ebn e b\u00ebr\u00eb dhe, duke e ditur kufirin e kompetencave t\u00eb tij, ta pranoj\u00eb at\u00eb p\u00ebrpunim nga vet\u00eb.\u00a0<\/p>\n<p><img decoding=\"async\" alt=\"Mb\u00ebshtetje teknike n\u00eb nj\u00eb\u2026 dy\u2026 tre\u2026\" src=\"\/wp-content\/uploads\/2019\/08\/d35ac5434363a7aab7af5260d43fed7c.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nN\u00eb formularin e aplikacionit, mund t\u00eb ngjiten imazhe dhe dokumente q\u00eb jan\u00eb t\u00eb nevojshme p\u00ebr zgjidhjen e problemit t\u00eb klientit (ato mund t\u00eb ngjiten si nga klienti ashtu edhe nga operativi). Numri maksimal i skedar\u00ebve n\u00eb bilet\u00eb dhe madh\u00ebsia e bashk\u00ebngjitjeve mund t\u00eb p\u00ebrcaktohen n\u00eb cil\u00ebsime, e cila lejon kontrollin e shpenzimeve t\u00eb hap\u00ebsir\u00ebs n\u00eb disk, nj\u00eb nga parametrat e planit t\u00eb zgjedhur.<\/p>\n<p><img decoding=\"async\" alt=\"Mb\u00ebshtetje teknike n\u00eb nj\u00eb\u2026 dy\u2026 tre\u2026\" src=\"\/wp-content\/uploads\/2019\/08\/18dcf14d9506624c12c63d8ed8fc09c6.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nBrenda aplikacionit ekziston nj\u00eb bised\u00eb e thjesht\u00eb, ku shfaqen ndryshimet e statusit t\u00eb aplikacionit, si dhe komunikimi midis klientit dhe operativit \u2014 si\u00e7 e tregon p\u00ebrvoja, ndonj\u00ebher\u00eb shum\u00eb e gjat\u00eb. Mir\u00eb q\u00eb \u00e7do informacion ruhet, mund t\u00eb referohemi n\u00eb rast problemesh, ankesash, k\u00ebrkesash nga drejtori apo kalimi i bilet\u00ebs tek nj\u00eb operativ tjet\u00ebr.\u00a0<\/p>\n<p><img decoding=\"async\" alt=\"Mb\u00ebshtetje teknike n\u00eb nj\u00eb\u2026 dy\u2026 tre\u2026\" src=\"\/wp-content\/uploads\/2019\/08\/79af694c30c053d00e6032b54b183d2f.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nP\u00ebr operativ\u00ebt n\u00eb portal\u00a0 <noindex><a rel=\"nofollow\" href=\"https:\/\/www.zedline.ru\/\">ZEDLine Support<\/a><\/noindex> jan\u00eb parashikuar 2 lloje t\u00eb t\u00eb drejtave: Administrator dhe Operator. Administrator\u00ebt mund t\u00eb konfigurojn\u00eb sistemin, t\u00eb em\u00ebrojn\u00eb t\u00eb rinj dhe t\u00eb largojn\u00eb operator\u00ebt q\u00eb nuk funksionojn\u00eb m\u00eb, t\u00eb menaxhojn\u00eb abonimin, t\u00eb punojn\u00eb me ndihm\u00ebsin etj. Operator\u00ebt mund t\u00eb punojn\u00eb me k\u00ebrkesat, nd\u00ebrsa si administrator\u00ebt ashtu edhe operator\u00ebt mund t\u00eb shohin dhe marrin pjes\u00eb n\u00eb pun\u00ebn mbi t\u00eb gjitha k\u00ebrkesat n\u00eb sistem.\u00a0<\/p>\n<p>\u00c7do p\u00ebrdorues i regjistruar n\u00eb portal ka nj\u00eb kabinet personal. Le t\u00eb shqyrtojm\u00eb kabinetin e administratorit, pasi ai p\u00ebrfshin t\u00eb gjitha funksionet dhe ka konfigurimin maksimal.<\/p>\n<p><img decoding=\"async\" alt=\"Mb\u00ebshtetje teknike n\u00eb nj\u00eb\u2026 dy\u2026 tre\u2026\" src=\"\/wp-content\/uploads\/2019\/08\/fa511a8ba062f051fccced07f5fa4417.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nNga parazgjedhja n\u00eb formular jan\u00eb parashikuar dy fusha, t\u00eb tjerat i shtoni duke zgjedhur nga lista llojin e fush\u00ebs. Fushat e formularit mund t\u00eb b\u00ebhen t\u00eb detyrueshme dhe jo t\u00eb detyrueshme p\u00ebr t'u plot\u00ebsuar nga klienti. N\u00eb t\u00eb ardhmen, ne planifikojm\u00eb t\u00eb zgjerojm\u00eb numrin e llojeve t\u00eb fushave, p\u00ebrfshir\u00eb ato t\u00eb k\u00ebrkuara nga p\u00ebrdoruesit e portalit ZEDLine Support.<\/p>\n<p>Duhet t\u00eb theksohet se ndihm\u00ebsja e pyet\u00ebsorit \u00ebsht\u00eb e pranishme vet\u00ebm n\u00eb planet e paguara. P\u00ebrdoruesit e planit \"Fal\u00eb\" (i cili \u00ebsht\u00eb gjithashtu i disponuesh\u00ebm) mund t\u00eb p\u00ebrdorin vet\u00ebm pyet\u00ebsorin standard me fusha p\u00ebr t\u00eb treguar tem\u00ebn dhe p\u00ebrshkrimin e \u00e7\u00ebshtjes q\u00eb e detyroi p\u00ebr t\u00eb kontaktuar mb\u00ebshtetje teknike.<\/p>\n<p><img decoding=\"async\" alt=\"Mb\u00ebshtetje teknike n\u00eb nj\u00eb\u2026 dy\u2026 tre\u2026\" src=\"\/wp-content\/uploads\/2019\/08\/f61e60d8c21253540f0219590f08a56b.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\n<img decoding=\"async\" alt=\"Mb\u00ebshtetje teknike n\u00eb nj\u00eb\u2026 dy\u2026 tre\u2026\" src=\"\/wp-content\/uploads\/2019\/08\/889c7c2ee0d1821f23a2b60290259b13.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nP\u00ebr momentin, n\u00eb statistik\u00eb mund t\u00eb shikoni nj\u00eb diagram t\u00eb vet\u00ebm t\u00eb dinamik\u00ebs s\u00eb numrit t\u00eb k\u00ebrkesave, por n\u00eb t\u00eb ardhmen ne planifikojm\u00eb ta zgjedhim ndjesh\u00ebm k\u00ebt\u00eb dashboard, duke e pasuruar at\u00eb me mund\u00ebsi analitike.<\/p>\n<p><img decoding=\"async\" alt=\"Mb\u00ebshtetje teknike n\u00eb nj\u00eb\u2026 dy\u2026 tre\u2026\" src=\"\/wp-content\/uploads\/2019\/08\/26768aafbdbbdcbc329c063cd8be648c.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nN\u00eb seksionin \"Abonim\" jan\u00eb t\u00eb disponueshme funksionet e faturimit. Atje \u00ebsht\u00eb e sh\u00ebnuar nj\u00eb num\u00ebr unik i llogaris\u00eb, plani dhe numri i operator\u00ebve n\u00eb t\u00eb (<noindex><a rel=\"nofollow\" href=\"https:\/\/zedline.ru\/?page=tarifs#tops\">jan\u00eb parashikuar 4 planet ZEDLine Support<\/a><\/noindex>), data e skadimit t\u00eb abonimit \u00ebsht\u00eb e dukshme. N\u00eb \u00e7do moment nga ky nd\u00ebrfaqe mund t\u00eb ndryshoni planin, t\u00eb ndryshoni numrin e operator\u00ebve, t\u00eb zgjatni shfryt\u00ebzimin e sh\u00ebrbimit, t\u00eb rimbushni bilancin. N\u00eb seksionin \"Transaksionet\", administrator\u00ebt mund t\u00eb shikojn\u00eb t\u00eb gjitha transaksionet e kryera: pagesat, nd\u00ebrrimin e planit, ndryshimin e numrit t\u00eb operator\u00ebve, rregullimet e pagesave.<\/p>\n<p><img decoding=\"async\" alt=\"Mb\u00ebshtetje teknike n\u00eb nj\u00eb\u2026 dy\u2026 tre\u2026\" src=\"\/wp-content\/uploads\/2019\/08\/2a7f6ac245556417679049ab19c70fb2.png\" style=\"display:block;margin: 0 auto;\" \/><br \/>\n<br \/>\nN\u00eb cil\u00ebsimet ka mund\u00ebsia p\u00ebr t\u00eb shkruar nj\u00eb email p\u00ebr njoftimet automatike. Edhe pse kjo nuk \u00ebsht\u00eb e detyrueshme. N\u00eb m\u00ebnyr\u00eb t\u00eb paracaktuar, adresa e sh\u00ebrbimit do t\u00eb p\u00ebrdoret p\u00ebr d\u00ebrgimin e njoftimeve. Megjithat\u00eb, n\u00ebse d\u00ebshironi q\u00eb klient\u00ebt tuaj t\u00eb marrin njoftime nga emri juaj, duhet t\u00eb konfiguroni nj\u00eb llogari email. Njoftimet mbi statusin e zgjidhjes s\u00eb problemit do t\u00eb d\u00ebrgohen nga kjo adres\u00eb - k\u00ebshtu ata nuk do t\u00eb shqet\u00ebsojn\u00eb operator\u00ebt dhe punonj\u00ebsit e mb\u00ebshtetjes, por do t\u00eb presin njoftimin (ose t\u00eb shikojn\u00eb statusin e k\u00ebrkes\u00ebs s\u00eb tyre n\u00eb nd\u00ebrfaqen e portalit. <noindex><a rel=\"nofollow\" href=\"https:\/\/www.zedline.ru\/\">ZEDLine Support<\/a><\/noindex>). P\u00ebrdoruesit dhe operator\u00ebt p\u00ebrgjegj\u00ebs mund t\u00eb informohen p\u00ebr mesazhet e reja n\u00eb kuad\u00ebr t\u00eb biletave dhe p\u00ebr nd\u00ebrrimin e statusit t\u00eb biletave ose t\u00eb tilla njoftime mund t\u00eb ndalen.<\/p>\n<p>Gjithashtu n\u00eb cil\u00ebsime mund t\u00eb kontrolloni volumet e disponueshme t\u00eb hap\u00ebsir\u00ebs s\u00eb diskut, databaz\u00ebs aktuale, t\u00eb caktoni madh\u00ebsin\u00eb maksimale t\u00eb databaz\u00ebs dhe numrin maksimal t\u00eb skedave n\u00eb bilet\u00eb. Kjo \u00ebsht\u00eb e nevojshme p\u00ebr t\u00eb parashikuar konsumimin e volumit t\u00eb ruajtjes s\u00eb siguruar nga tarifa.<\/p>\n<p>Gjithashtu mund t\u00eb konfiguroni nj\u00eb preambul\u00eb t\u00eb formularit, e cila do t\u00eb shfaqet n\u00eb kredhin\u00eb e formularit kur krijoni nj\u00eb bilet\u00eb. N\u00eb preambul\u00eb mund t\u00eb specifikoni rregullat p\u00ebr krijimin e bilet\u00ebs, t\u00eb evidentoni orarin e pun\u00ebs s\u00eb mb\u00ebshtetjes ose afatet e p\u00ebrgjigjes s\u00eb operatorit ndaj bilet\u00ebs, t\u00eb fal\u00ebnderoni p\u00ebrdoruesin p\u00ebr kontaktin ose t\u00eb njoftoni nj\u00eb fushat\u00eb marketingu. N\u00eb thelb, \u00e7far\u00ebdo q\u00eb d\u00ebshironi.<\/p>\n<p>Sh\u00ebrbimet p\u00ebr integrimin me RegionSoft CRM ofrohen falas p\u00ebr t\u00eb gjith\u00eb klient\u00ebt dhe realizohen nga specialist\u00ebt tan\u00eb \"n\u00ebn \u00e7el\u00ebs\" (p\u00ebr tarif\u00ebn \"VIP\"). Gjithashtu, aktualisht po punojm\u00eb p\u00ebr zhvillimin e API-s\u00eb p\u00ebr integrimin me \u00e7do sh\u00ebrbim dhe aplikacion tjet\u00ebr.\u00a0<\/p>\n<p>Tani ne po p\u00ebrdit\u00ebsojm\u00eb p\u00ebrher\u00eb <noindex><a rel=\"nofollow\" href=\"https:\/\/www.zedline.ru\/\">ZEDLine Support<\/a><\/noindex>, kemi nj\u00eb backlog t\u00eb gjer\u00eb dhe do t\u00eb ishim t\u00eb lumtur t\u00eb shihnim propozimet, d\u00ebshirat dhe madje edhe kritik\u00ebn tuaj.<\/p>\n<p>Ne e kuptojm\u00eb se n\u00eb faz\u00ebn e startup-it mund t\u00eb ket\u00eb shum\u00eb komente kritike nga p\u00ebrdoruesit potencial\u00eb dhe kalimtar\u00ebt, por premtojm\u00eb se \u00e7do v\u00ebrejtje tuaj do t\u00eb shqyrtohet me kujdes t\u00eb ve\u00e7ant\u00eb.\u00a0<\/p>\n<h4>\u00c7far\u00eb \u00ebsht\u00eb \u00e7mimi?<\/h4>\n<p>\nSa i p\u00ebrket politik\u00ebs tarifore, kjo \u00ebsht\u00eb nj\u00eb skem\u00eb e zakonshme p\u00ebr SaaS, me tre tarifa paguese n\u00eb var\u00ebsi t\u00eb numrit t\u00eb operator\u00ebve, volumit t\u00eb hap\u00ebsir\u00ebs disk dhe opsioneve t\u00eb softuerit (nga 850 lek\u00eb p\u00ebr operator p\u00ebr muaj) + ka nj\u00eb tarif\u00eb t\u00eb lir\u00eb p\u00ebr nj\u00eb operator (p\u00ebrshtatet p\u00ebr freelancer\u00eb, biznese t\u00eb vogla etj.).<\/p>\n<blockquote><p><i>\u041c\u044b \u043e\u0431\u044a\u044f\u0432\u043b\u044f\u0435\u043c \u043e \u0434\u0435\u0439\u0441\u0442\u0432\u0438\u0438 \u0430\u043a\u0446\u0438\u0438 \u0441 1 \u0430\u0432\u0433\u0443\u0441\u0442\u0430 \u043f\u043e 30 \u0441\u0435\u043d\u0442\u044f\u0431\u0440\u044f 2019 \u0433\u043e\u0434\u0430: \u043f\u0440\u0438 \u043f\u0435\u0440\u0432\u043e\u0439 \u043e\u043f\u043b\u0430\u0442\u0435 \u043d\u0430 \u0432\u0430\u0448 \u043b\u0438\u0446\u0435\u0432\u043e\u0439 \u0441\u0447\u0435\u0442, \u043d\u0430 \u0432\u0430\u0448 \u0431\u0430\u043b\u0430\u043d\u0441 \u0431\u0443\u0434\u0435\u0442 \u0437\u0430\u0447\u0438\u0441\u043b\u0435\u043d\u043e 150% \u043e\u043f\u043b\u0430\u0447\u0435\u043d\u043d\u043e\u0439 \u0441\u0443\u043c\u043c\u044b. \u0414\u043b\u044f \u043f\u043e\u043b\u0443\u0447\u0435\u043d\u0438\u044f \u0431\u043e\u043d\u0443\u0441\u0430 \u0432 \u043f\u043b\u0430\u0442\u0435\u0436\u043d\u043e\u043c \u043f\u043e\u0440\u0443\u0447\u0435\u043d\u0438\u0438 \u043d\u0435\u043e\u0431\u0445\u043e\u0434\u0438\u043c\u043e \u0443\u043a\u0430\u0437\u0430\u0442\u044c \u043f\u0440\u043e\u043c\u043e\u043a\u043e\u0434 &#171;<b>Startup<\/b>&#187; \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0438\u043c \u043e\u0431\u0440\u0430\u0437\u043e\u043c:<b> \"Pagesa p\u00ebr sh\u00ebrbimet e ZEDLine Support (kode promovuese &lt;Startup&gt;)\"<\/b> Kjo do t\u00eb thot\u00eb se p\u00ebr nj\u00eb pages\u00eb prej 1000 lek\u00ebsh do t'ju kreditohen 1500 lek\u00eb, t\u00eb cilat mund t'i p\u00ebrdorni p\u00ebr aktivizimin e \u00e7do sh\u00ebrbimi.<\/i><\/p><\/blockquote>\n<h2>\u00c7far\u00eb e b\u00ebn sistemin e helpdesk m\u00eb t\u00eb mir\u00eb se opsionet e tjera?<\/h2>\n<p>\nSi\u00e7 e tregon p\u00ebrvoja, shum\u00eb kompanive t\u00eb vogla dhe t\u00eb mesme, m\u00ebnyra e vetme p\u00ebr t\u00eb trajtuar k\u00ebrkesat e klient\u00ebve \u00ebsht\u00eb p\u00ebrmes post\u00ebs elektronike. Edhe n\u00ebse biznesi ka implementuar nj\u00eb sistem CRM, posta p\u00ebrs\u00ebri krijon zinxhir\u00eb t\u00eb m\u00ebdhenj t\u00eb emaileve p\u00ebr zgjidhjen e problemeve t\u00eb klient\u00ebve. Zinxhir\u00ebt prishen, humbasin, fshihen, humbin renditjen me nj\u00eb gabim t\u00eb vet\u00ebm n\u00eb d\u00ebrges\u00eb etj. Por zakoni na \u00ebsht\u00eb dhuruar nga lart\u2026<\/p>\n<h4>\u00c7far\u00eb e b\u00ebn sistemin e menaxhimit t\u00eb k\u00ebrkesave t\u00eb klient\u00ebve t\u00eb dobish\u00ebm?<\/h4>\n<p><\/p>\n<ul>\n<li>\u00cbsht\u00eb e thjesht\u00eb nga pik\u00ebpamja e nd\u00ebrfaqes dhe p\u00ebrmban vet\u00ebm fushat dhe p\u00ebrmbajtjen q\u00eb ju nevojitet. N\u00eb t\u00eb nuk do t\u00eb ket\u00eb reklama t\u00eb klient\u00ebve tuaj, urime p\u00ebr festat, pyetje t\u00eb huaja etj. Vet\u00ebm informacion rreth \u00e7\u00ebshtjes, madje as n\u00ebnshkrime t\u00eb mark\u00ebs.\n<\/li>\n<li>Sistemi i trajtimit t\u00eb k\u00ebrkesave t\u00eb p\u00ebrdoruesve ofron nj\u00eb prioritet m\u00eb fleksib\u00ebl t\u00eb detyrave: n\u00eb vend t\u00eb dosjeve dhe etiketimeve, statuse t\u00eb p\u00ebrshtatshme dhe kuptimplota sipas t\u00eb cilave mund t\u00eb filtrohet i gjith\u00eb grupi i k\u00ebrkesave. Fal\u00eb k\u00ebsaj, problemet trajtohen sipas nivelit t\u00eb prioritetit dhe nuk do t\u00eb ndodhi q\u00eb t\u00eb zgjidhen 10 probleme t\u00eb vogla, nd\u00ebrsa nj\u00eb detyr\u00eb kritike t\u00eb humbas\u00eb n\u00eb radh\u00eb.\n<\/li>\n<li>T\u00eb gjitha k\u00ebrkesat jan\u00eb t\u00eb mbledhura n\u00eb nj\u00eb qend\u00ebr t\u00eb vetme k\u00ebrkesash, dhe punonj\u00ebsit nuk kan\u00eb nevoj\u00eb t\u00eb k\u00ebrcejn\u00eb mes nd\u00ebrfahes dhe llogarive. Mjafton t\u00eb jepni lidhjen me portalin tuaj t\u00eb suportit ZEDLine Support n\u00eb t\u00eb gjitha pikat e kontaktit me klientin.\n<\/li>\n<li>\u00cbsht\u00eb e leht\u00eb t\u00eb ndryshoni operatorin, i cili mund t\u00eb shoh\u00eb t\u00eb gjith\u00eb historin\u00eb e shk\u00ebmbimit q\u00eb nga caktimi i detyr\u00ebs. P\u00ebr m\u00eb tep\u00ebr, leht\u00ebsohet zgjidhja e problemeve t\u00eb klient\u00ebve q\u00eb k\u00ebrkojn\u00eb konsultime me koleg\u00ebt. K\u00ebto zinxhir\u00eb dhe afatet e delegimit shkurtohen ndjesh\u00ebm.\n<\/li>\n<li>P\u00ebrdorimi i nj\u00eb sistemi t\u00eb menaxhimit t\u00eb k\u00ebrkesave t\u00eb klient\u00ebve \u00ebsht\u00eb m\u00eb profesional sesa p\u00ebrdorimi i post\u00ebs elektronike ose mesazheve n\u00eb rrjetet sociale. Klient\u00ebt kan\u00eb mund\u00ebsin\u00eb t\u00eb kontrollojn\u00eb p\u00ebrparimin e zgjidhjes s\u00eb problemit dhe nuk jan\u00eb t\u00eb shqet\u00ebsuar se sa shpejt do t\u00eb hapej emaili i tyre. Ekziston edhe faktori psikologjik: kompania \u00ebsht\u00eb aq e shk\u00eblqyer sa ofron nj\u00eb mjet t\u00eb posa\u00e7\u00ebm p\u00ebr mb\u00ebshtetje p\u00ebr klient\u00ebt.\n<\/li>\n<\/ul>\n<p>\nKlient\u00ebt nuk e shqet\u00ebsohen fare p\u00ebr at\u00eb q\u00eb ndodh brenda kompanis\u00eb suaj. Ata jan\u00eb t\u00eb shqet\u00ebsuar vet\u00ebm p\u00ebr problemet e tyre dhe u nevojitet nj\u00eb mb\u00ebshtetje e cil\u00ebsis\u00eb s\u00eb lart\u00eb dhe e shpejt\u00eb. N\u00ebse nuk \u00ebsht\u00eb e shpejt\u00eb, at\u00ebher\u00eb duhet t\u00eb jet\u00eb e kontrolluar \u2014 duhet nj\u00eb ndjenj\u00eb e plot\u00eb se operator\u00ebt e sh\u00ebrbimit t\u00eb mb\u00ebshtetjes nuk jan\u00eb duke shkuar p\u00ebr t\u00eb pir\u00eb kaf\u00e8, por po punojn\u00eb mbi problemin. Nj\u00eb sistem p\u00ebr menaxhimin e k\u00ebrkesave t\u00eb klient\u00ebve ndihmon shum\u00eb n\u00eb k\u00ebt\u00eb aspekt. Me nj\u00eb softuer t\u00eb thjesht\u00eb dhe t\u00eb qart\u00eb, rritet numri i k\u00ebrkesave t\u00eb trajtuara, zvog\u00eblohet lodhja e operator\u00ebve dhe kompania duket m\u00eb moderne.\u00a0<br \/>\n<br \/>Burimi: <a content=\"nofollow\" rel=\"nofollow\" href=\"https:\/\/habr.com\/ru\/company\/regionsoft\/blog\/460008\/\">habr.com<\/a><\/p>","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>\u0417\u0430\u0447\u0435\u043c \u0432\u0430\u043c \u043d\u0443\u0436\u043d\u043e \u0441\u043f\u0435\u0446\u0438\u0430\u043b\u044c\u043d\u043e\u0435 \u041f\u041e \u0434\u043b\u044f \u0442\u0435\u0445\u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438, \u043e\u0441\u043e\u0431\u0435\u043d\u043d\u043e \u0435\u0441\u043b\u0438 \u0443 \u0432\u0430\u0441 \u0443\u0436\u0435 \u0435\u0441\u0442\u044c \u0431\u0430\u0433\u0442\u0440\u0435\u043a\u0435\u0440, CRM \u0438 \u044d\u043b\u0435\u043a\u0442\u0440\u043e\u043d\u043d\u0430\u044f \u043f\u043e\u0447\u0442\u0430? \u0412\u0440\u044f\u0434 \u043b\u0438 \u043e\u0431 \u044d\u0442\u043e\u043c \u043a\u0442\u043e-\u0442\u043e \u0437\u0430\u0434\u0443\u043c\u044b\u0432\u0430\u043b\u0441\u044f, \u043f\u043e\u0442\u043e\u043c\u0443 \u0447\u0442\u043e \u0441\u043a\u043e\u0440\u0435\u0435 \u0432\u0441\u0435\u0433\u043e \u0443 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0439 \u0441 \u0441\u0438\u043b\u044c\u043d\u043e\u0439 \u0442\u0435\u0445\u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u043e\u0439 \u0445\u0435\u043b\u043f\u0434\u0435\u0441\u043a \u0441\u0438\u0441\u0442\u0435\u043c\u0430 \u0434\u0430\u0432\u043d\u043e \u0435\u0441\u0442\u044c, \u0430 \u043e\u0441\u0442\u0430\u043b\u044c\u043d\u044b\u0435 \u0441\u043f\u0440\u0430\u0432\u043b\u044f\u044e\u0442\u0441\u044f \u0441 \u043e\u0431\u0440\u0430\u0449\u0435\u043d\u0438\u044f\u043c\u0438 \u0438 \u0437\u0430\u044f\u0432\u043a\u0430\u043c\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u00ab\u043d\u0430 \u043a\u043e\u043b\u0435\u043d\u043a\u0435\u00bb, \u043d\u0430\u043f\u0440\u0438\u043c\u0435\u0440, \u0441 \u043f\u043e\u043c\u043e\u0449\u044c\u044e \u044d\u043b\u0435\u043a\u0442\u0440\u043e\u043d\u043d\u043e\u0439 \u043f\u043e\u0447\u0442\u044b. \u0410 \u044d\u0442\u043e \u0447\u0440\u0435\u0432\u0430\u0442\u043e: [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":27563,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[688],"tags":[],"class_list":["post-36796","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-administrirovanie"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.0.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"\u0417\u0430\u0447\u0435\u043c \u0432\u0430\u043c \u043d\u0443\u0436\u043d\u043e \u0441\u043f\u0435\u0446\u0438\u0430\u043b\u044c\u043d\u043e\u0435 \u041f\u041e \u0434\u043b\u044f \u0442\u0435\u0445\u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438, \u043e\u0441\u043e\u0431\u0435\u043d\u043d\u043e \u0435\u0441\u043b\u0438 \u0443 \u0432\u0430\u0441 \u0443\u0436\u0435 \u0435\u0441\u0442\u044c \u0431\u0430\u0433\u0442\u0440\u0435\u043a\u0435\u0440, CRM \u0438 \u044d\u043b\u0435\u043a\u0442\u0440\u043e\u043d\u043d\u0430\u044f \u043f\u043e\u0447\u0442\u0430? 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