{"id":37287,"date":"2019-10-31T22:16:48","date_gmt":"2019-10-31T19:16:48","guid":{"rendered":"https:\/\/prohoster.info\/blog\/s-chem-pomozhet-itsm-i-kto-primenyaet-etu-metodologiyu\/"},"modified":"2020-12-17T01:07:33","modified_gmt":"2020-12-16T23:07:33","slug":"s-chem-pomozhet-itsm-i-kto-primenyaet-etu-metodologiyu","status":"publish","type":"post","link":"https:\/\/prohoster.info\/sq\/blog\/administrirovanie\/s-chem-pomozhet-itsm-i-kto-primenyaet-etu-metodologiyu","title":{"rendered":"Si do t\u00eb ndihmoj\u00eb ITSM, dhe kush e aplikon k\u00ebt\u00eb metodologji","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"

T\u00eb flasim p\u00ebr tre detyra p\u00ebr t\u00eb cilat ITSM ndihmon: menaxhimi i zhvillimit, mbrojtja e t\u00eb dh\u00ebnave dhe optimizimi i proceseve jasht\u00eb departamenteve IT.<\/p>\n

\"Si<\/a><\/noindex><\/a><\/noindex>
\nBurimi: Unsplash \/ Foto: Marvin Meyer<\/a><\/noindex><\/i><\/p>\n

Menaxhimi i zhvillimit t\u00eb softuerit<\/h2>\n

Shum\u00eb kompani p\u00ebrdorin metodologji t\u00eb p\u00ebrshtatshme si scrum. Ato aplikohen madje edhe nga inxhinier\u00ebt e Axelos, t\u00eb cil\u00ebt zhvillojn\u00eb metodologjin\u00eb ITIL. Sprintet kat\u00ebrjavore ndihmojn\u00eb ekipin t\u00eb ndjek\u00eb p\u00ebrparimin dhe t\u00eb shp\u00ebrndaj\u00eb n\u00eb m\u00ebnyr\u00eb t\u00eb arsyeshme burimet njer\u00ebzore. Por disa organizata p\u00ebrballen me v\u00ebshtir\u00ebsi gjat\u00eb kalimit n\u00eb agile. Problemi \u00ebsht\u00eb se pa nj\u00eb ristrukturim t\u00eb r\u00ebnd\u00ebsish\u00ebm t\u00eb procesit t\u00eb pun\u00ebs, sprintet dhe komponent\u00ebt e tjer\u00eb t\u00eb metodologjive t\u00eb p\u00ebrshtatshme dalin t\u00eb jen\u00eb pak efikas\u00eb apo madje t\u00eb panevojshme. K\u00ebtu vjen n\u00eb ndihm\u00eb ITSM, konkretisht - sistemet e menaxhimit t\u00eb zhvillimit t\u00eb softuerit.<\/p>\n

Ato ofrojn\u00eb mund\u00ebsin\u00eb p\u00ebr t\u00eb kontrolluar n\u00eb thell\u00ebsi ciklin e plot\u00eb t\u00eb jet\u00ebs s\u00eb aplikacionit: nga prototipi deri te l\u00ebshimi, nga mb\u00ebshtetje deri n\u00eb l\u00ebshimin e p\u00ebrdit\u00ebsimeve. Sh\u00ebrbimet SDLC - Software Development Lifecycle, mund t\u00eb ndihmojn\u00eb n\u00eb menaxhimin e zhvillimit t\u00eb softuerit. K\u00ebto mjete softuerike lejojn\u00eb bashkimin e disa metodologjive t\u00eb zhvillimit (p.sh., waterfall dhe scrum) dhe thjeshtojn\u00eb adaptimin e punonj\u00ebsve gjat\u00eb migrimit n\u00eb agile. Platformat ofrojn\u00eb mund\u00ebsin\u00eb p\u00ebr t\u00eb mbajtur mbledhje t\u00eb p\u00ebrditshme, p\u00ebr t\u00eb diskutuar pun\u00ebt e planifikuara. K\u00ebtu gjithashtu mund t\u00eb menaxhohet backlog-u i produktit.<\/p>\n

P\u00ebr shembull, nj\u00eb nga furnizuesit m\u00eb t\u00eb m\u00ebdhenj t\u00eb lotarive n\u00eb Australi p\u00ebrdor nj\u00eb mjet SDLC. Sistemi ndihmon zhvilluesit e kompanis\u00eb t\u00eb menaxhojn\u00eb orarin e tyre dhe t\u00eb ndjekin p\u00ebrfundimin e m\u00eb shum\u00eb se 400 detyrave t\u00eb ndryshme.<\/p>\n

Mbrojtja e t\u00eb dh\u00ebnave personale<\/h2>\n

K\u00ebt\u00eb vit, rregullator\u00ebt evropian\u00eb vendos\u00ebn<\/a><\/noindex> nj\u00eb gjob\u00eb prej 200 mij\u00eb eurosh ndaj nj\u00eb kompanie daneze t\u00eb mobiljeve. Ajo nuk e hoqi n\u00eb koh\u00eb t\u00eb dh\u00ebnat personale t\u00eb pothuajse kat\u00ebr qind mij\u00eb klient\u00ebve - sipas GDPR-s\u00eb, ato mund t\u00eb ruhen<\/a><\/noindex> nuk m\u00eb gjat\u00eb se sa k\u00ebrkohet nga q\u00ebllimet e p\u00ebrpunimit. Gjob\u00eb p\u00ebr shkelje t\u00eb ngjashme u shqiptuar<\/a><\/noindex> nj\u00eb prej sh\u00ebrbimeve t\u00eb pagesave n\u00eb Lituani \u2014 shuma ishte 61 mij\u00eb euro.<\/p>\n

P\u00ebr t\u00eb shmangur gabime t\u00eb tilla dhe p\u00ebr t\u00eb optimizuar proceset e pun\u00ebs do t\u00eb ndihmoj\u00eb ITSM, ve\u00e7an\u00ebrisht \u2014 sh\u00ebrbimi i menaxhimit t\u00eb infrastruktur\u00ebs IT (ITOM). Me ndihm\u00ebn e tij, kompania mund t\u00eb nd\u00ebrtoj\u00eb dhe mbush\u00eb nj\u00eb baz\u00eb t\u00eb dh\u00ebnash t\u00eb ve\u00e7ant\u00eb p\u00ebr menaxhimin e konfigurations (CMDB). Ajo lejon t\u00eb ndjek\u00ebsh marr\u00ebdh\u00ebniet midis komponent\u00ebve t\u00eb ve\u00e7ant\u00eb t\u00eb infrastruktur\u00ebs. K\u00ebshtu, b\u00ebhet m\u00eb e leht\u00eb t\u00eb gjesh gabime n\u00eb proceset e biznesit dhe t\u00eb ndjek\u00ebsh se si p\u00ebrdoren t\u00eb dh\u00ebnat e ruajtura.<\/p>\n

\"Si
\nBurimi: Unsplash \/ Foto: Franki Chamaki<\/a><\/noindex><\/i><\/p>\n

ITOM tashm\u00eb \u00ebsht\u00eb implementuar nga num\u00ebr i madh organizatash. Nj\u00eb shembull mund t\u00eb jet\u00eb ankandi i automjeteve KAR Auction Services. N\u00eb kompani \u00ebsht\u00eb konfiguruar CMDB \u2014 ajo luan rolin e burimit t\u00eb vet\u00ebm t\u00eb informacionit mbi t\u00eb gjitha ngjarjet q\u00eb lidhen me infrastruktur\u00ebn IT dhe t\u00eb dh\u00ebnat mbi informacionin e bler\u00ebsve dhe shit\u00ebsve t\u00eb automjeteve. Gjithashtu, baza e t\u00eb dh\u00ebnave p\u00ebr menaxhimin e konfigurimeve ndihmoi n\u00eb optimizimin e proceseve t\u00eb pun\u00ebs n\u00eb nj\u00eb prej aeroporteve t\u00eb Torontos. Ajo ndihmon n\u00eb ndjekjen e funksionimit t\u00eb sistemeve informative q\u00eb jan\u00eb p\u00ebrgjegj\u00ebse p\u00ebr funksionimin e pikave t\u00eb regjistrimit t\u00eb pasagjer\u00ebve dhe pikave t\u00eb kontrollit dhe drejtimit.<\/p>\n

Optimizimi i proceseve t\u00eb biznesit jasht\u00eb IT<\/h2>\n

Fillimisht, praktikat ITSM u p\u00ebrdor\u00ebn p\u00ebr menaxhimin e infrastruktur\u00ebs IT t\u00eb organizat\u00ebs. Megjithat\u00eb, ato shpejt dol\u00ebn p\u00ebrtej departamenteve teknike. P\u00ebr shembull, ka raste t\u00eb njohura kur platforma p\u00ebr automatizimin ServiceNow \u00ebsht\u00eb p\u00ebrdorur p\u00ebr menaxhimin e nj\u00eb brewery<\/a><\/noindex>.<\/p>\n

Metodologjia ITSM gjithashtu po implementohet aktivisht n\u00eb laborator\u00ebt shkencor\u00eb dhe n\u00eb prodhimet e m\u00ebdha. P\u00ebr shembull, praktikat ITSM p\u00ebrdoren n\u00eb CERN. Me ndihm\u00ebn e tyre, laboratori zgjidh \u00e7\u00ebshtjet e logjistik\u00ebs dhe t\u00eb siguris\u00eb anti-zjarr, monitoron gjendjen e nd\u00ebrtesave dhe strukturave, si dhe t\u00eb rrug\u00ebve dhe parqeve n\u00eb territorin e tij. Ka raste t\u00eb ngjashme edhe n\u00eb Rusi - nj\u00eb nga fabrikat e m\u00ebdha t\u00eb inxhinieris\u00eb p\u00ebrdor metodologjin\u00eb ITSM. Para gjasht\u00eb muajsh, specialist\u00ebt automatizuan proceset e menaxhimit t\u00eb incidenteve n\u00eb territorin e saj dhe organizuan sh\u00ebrbimin Service Desk.<\/p>\n

\"Si
\nBurimi: Unsplash \/ Foto: Tim Gouw<\/a><\/noindex><\/i><\/p>\n

Sipas nj\u00eb studimi t\u00eb vitit t\u00eb kaluar (fq.3<\/a><\/noindex>), ku analist\u00ebt pyeten p\u00ebrfaq\u00ebsues t\u00eb disa qindra startupeve dhe organizatave t\u00eb m\u00ebdha, 52% e kompanive po zbatojn\u00eb ITSM p\u00ebrtej departamenteve IT \u2013 pes\u00eb vjet m\u00eb par\u00eb, ky num\u00ebr ishte 38%. Ekspert\u00ebt parashikojn\u00eb se n\u00ebse trendi vazhdon t\u00eb rritet, s\u00eb shpejti fraza \u201eIT\u201d mund t\u00eb zhduket plot\u00ebsisht nga emri i ITSM.<\/p>\n

\u00c7far\u00eb tjet\u00ebr mund t\u00eb lexoni p\u00ebr tem\u00ebn n\u00eb \u0425\u0430\u0431\u0440\u0435:<\/p>\n